Tag Archives: Call Center

Life of a Pinoy Call Center Agent

If you are familiar with the terms “QA,” “Queu-ing,” “EOP,” “ACW,” “Avail,” then you are one of us, the thousands of  “kolboys” and “kolgirls” in the Philippines. We belong to the sleep-deprived, nicotine-in-hailing, cab-riding new breed of Filipino youth. We … Continue reading

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“The Call Center Life”

Have you ever asked yourself this question “Why does this guy earn this much in a call center, while I work my ass off in the office and still don’t get half as much as he does?” Well, think again! … Continue reading

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Call centers began in the Philippines as plain providers of email response and managing services, these have industrial capabilities for almost all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, and online business … Continue reading

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