“Call Center lang pla nagwowork”
Following a heartfelt complain by a former workmate about having heard this phrase, I could not help but write this in defense. Yes I am a Law graduate, and yes I have worked in the call center industry during my days thinking that this phrase meant that call center is as menial as they say it is… but you know what….
This phrase pisses me off a lot. Why? There is such a huge discrimination when one hears a person is working in a call center. Companies even have specific rules for application for loan, credit card, phone line and so many other things if you are working in a call center, and if you say call center, you can hear the aah of disappointment in their tones.
Sad thing is, do these people actually know how freaking hard it is to get in a call center from the initial interview up to training even on the production floor? Yes they do see the glamour of call center workers partying, Starbucks or going out having a good time, but they deserve it, because these people slave 8-9hours or more a day bearing insults from clients who are not even their own family, constant changes with stats that they have to meet up with and the worry that anytime one minor fault can lose them their job. Believe me this work is not just about sitting down and saying hi and hello and its all good.
Carrying of phone is strictly prohibited in the production and yet you will get some ignorant love ones requesting to break up or even blame you for not answering the phone during your work hours. Do they even know carrying a phone inside the production floor is a cause for termination? Yes believe it or not it is! In spite of being regularized these people still do not have stability of work, with the constant change of client requirements and statistics, quality control and metrics a call center agent can lose his job at anytime! Being late can be cause for termination, even being absent if its 3 consecutive days is ground for termination. And regardless of the emergency it is a requirement for an agent to phone in 2hr before his/her shift to inform that they can’t make it, otherwise it is marked as No call, no show which can also lead to grounds for termination, now consider this what if an emergency struck and you are unable to call? Yes they do get penalized regardless. They work graveyard shift and believe me working in the night is one of the most difficult thing to do only to go home and sleep the day off to wake up and prepare again to go to work. Holidays, even Christmas and New Year they are required to go to work, regardless of any holidays celebrated. Its funny how the media always portray the glamour of working in a call center, but the true call center work takes a lot of hard work, sweat, blood and tears which the media have never gotten the chance to really show to the public.
In summary? Respect! This is not a simple job, otherwise they would not offer such a high pay, it takes a lot of sacrifice and yet it is classified by our system as a factory worker category, such a shame. No job deserves more respect than the hardworking call center agents who slave every night to support their family because our government could not offer a job that suits their profession. For those who uses the phrase “call center lang pla nagwowork” I challenge you to try and enter this profession and after 2 or 3 months, tell me the same phrase that you mentioned and I promise you, you will change your perception!
-Unknown
Malikot na kaisipan 
boohoo. try mo mag construction para malaman mo kung ano mas mahirap.
you sir/ma’am deserve my like… 🙂
At may nag-like pa. Hanep!
for sure same field sila..
Inggit lang kayo sa sinasahod namin, dahil ung buwanang sahod nyo ay pang gimik lang namin.
hi po. di ko po alam kung nasan na utak mo? kung nasa ulo pa po ba o nahalo na po sa semento.. ingat po 🙂
basta proud ako sa work ko bilang tech support,daming pera,daing chicks at may oras pa rin sa gimik.solo ko sahod ko na 30k+ a month at single.sarap n buhay.
Mas masarap pang mgpakapagod gamit ang katawan mo pro pg nka upo ka lng at isip mo pinagana mo mas mahirap palibhasa wla kang utak kea hanggang contruction lng naabot mo kung wla ka rin lng magandang i comment 2mahimik kna lng ang daming mga bobong 2lad mo d2 sa mundo ang lalakas pa umepal sarap basagin mga mukha nyo eh.. Malaki nga sahod nmin pro ung safety namin d nyo kayang talunin baha na nga at nagliliparan na mga yero pinapareport kpa buwis buhay kami..
hindi pwedeng walang utak ang nagtatrabaho sa construction. hindi po pwedeng maging bobo para maabot un. field field po yan. bka mas hihigit pa ang pagkakaroon ng pag-uutak sa mga tga construction kesa sarili mong pag-uutak. Construction Boy din po ako. ou. pero construction ang unang nag-isip bago pa ikaw, para i-compute ang load at i-design ang biga ng hindi bumagsak sa ulo mo habang ikay nakaupo at nagtatrabaho sa telepono. wag kaung magyabang sa sweldo. nakakatawa un.
respect.pero yung situation ng mga call center agent ay pareho lang sa ibang work..i mean katulad ko sa work ko,bawal naman talaga magdala ng phone.shifting sched.kahit bumabagyo kelangan mo magreport 2 hrs before duty kung di ka makakapasok..i mean its normal.tapos may magcocomment pa na ang sahod ng iba eh pang gimik lang naman nila..akala nila ang laki na ng 30k????????duh…tax nga lang namin yan eh..hehehe pero yun nga,yun basis nya na mahirap ang pagiging call center agent ay hindi sapat.but i still respect them ofcourse.
tama lng na tawagin na call center lng,,, hindi naman ganun kahirap mag work sa call center,, once na kabisado mo na ung mga spills mo and updated ka plagi sa product nyo,,, parang nag lalaro ka na lng,,, sa ibang bansa minimum wage lng ang call center,,, mukha lng syang over paid dito sa pinas,, pero compare sa papasahod sayo kung bpo ko sa labas ng bansa,,, barya lng yan,,, kaya nga ina-out-source e,,, para makatipid,,, kaya sa mga bpo dyan,, hwag ng oa sa reaksyon,,, daming dahilan,, huwag nyo nang gawin komplikado ung trabaho nyo,,, kasi hindi naman,,, nagkakasakit daw ung mga bpo,,, well mag exercise kasi kayo tapos ng trabaho,,, hindi puro sigarilyo at gimik,,, stress pa sinisi nyo,,,
hahaha! mr.tech support, very well said, alam na kung bakit talamak ang AIDS at HIV sa call center!
I agree.. People here are some close minded makapag react sa constraction wagas… His comparing the physical and mental jobs. Naman… Ang liliit ng utak ng mga nag cocoment. Parang ibang customer ko… Dapat e explain ng mabuti para maintindihan.
its funny how people claim that stoopid git’s comment was “one-sided”, when in fact, they have become one sided as well. please try looking at different perspectives. MOST comments are bashes and not intellectual nor constructive criticisms.
i think stoopid git based on the phrase —“call center lang pla nagwowork”
He compared it to what society in similar thinks to other jobs (i.e., a construction worker)
“ay, construction worker lang pala”..
— daming hirap din ng trabahong nun. dami din risks- walang insurance, the dangers of the job and so much more. Kaya, mas mahirap pa sa call center
IN MY OPINION, this post is more of a rant. I mean, the hardships that you mentioned above are expected, since you are paid that much. LOL. But call center jobs are never menial (with the presence of humans of course, it’s always complex and challenging)
BUT I’d like to ask, what respect are you asking for? Did someone mock you for being a call center representative? Were you denied of some things because you were from a call center? Just from my point of view, it’s understandable for the companies that you mentioned above to be strict on applicants from call centers because your job is most usually project based. AND OF COURSE, considering the HIGH TURNOVER RATE in call centers.
There is what we call a trade-off in some things (average worker).
CALL CENTER: being underestimated, HIGH INCOME
REGULAR EMPLOYEE: society is okay, LOWER INCOME
Just to balance the beam, I want to share another perspective.
IT’S HARD TO CHANGE WHAT THE SOCIETY THINKS.
Don’t you think it would be also somehow good for the society to create this stereotype?
I mean, imagine if call center agents were treated the same way as managers (e.g. the aura, the treatment, the “respect”), who would DREAM of having a college degree? or pursue a specific career? We all know here that having a diploma isn’t really a requirement.
SOCIETY THINKS THIS WAY because FIRST is, call centers aren’t BRANDED as a place of “where intellectual people” go, Of course, this is because of the absence of a diploma as a requirement. People working in call centers are branded (which is TRUE) as fluent English speakers.
SECOND, it’s not considered a career. Do you see yourself working in call centers for 10 years? Being in a call center is not supposed to be a career but a stepping stone to one or maybe, just for another source of cash inflow.
This article would be more interesting if you work in a BPO but you were branded as working in a call center. That would be terribly insulting. What’s really disappointing is that most people think that BPOs are interchangeable with Call centers.
P.S. I have friends who work both in BPOs and Call centers.
may naglagay pa talaga ng sweldo niya…30K daw at single pa siya…
masyado nalalakihan na yata….
sagot dyan,
duh………….
ammpff! 30k?? tsk… obviously he’s from slums:) peace!
Inday, dahil lang ba sa isang tao na nagsabing daming chicks e agad-agad dun galing ang pagkatalamak sa AIDS, saan ba galing ang AIDS nuon? gamit ng utak pag may time.
tsss.. dex c’mon.. oh anyway.. call center nga lang pala kayo..lols!
30k lang?pinagmamalaki mo na?
Wag na mag angas, you are being defended here
There are more who earns better than you with minimal effort and better titles so learn to be humble
OK, sa call center, malaki sweldo… kaya nga ang yayabang eh…
pero walang career development… ginagawang outlet ng mga taong gusto agad ng malaking pera… yung classmate ko dati, 16k daw ang initial sahod nya at ako 8k lang…
pero pumasok ako sa field ko…6 years after…more than 30k na sahod nya… ako 150k…mali yung nagsulat ng blog na sinasabing walang available job for their profession… marami akong kilalang matalinong tao na could have been great engineers, accountants… pero dahil gusto ng mabilis na pera…piniling mag call center
Inggit lang kayo sa sinasahod namin, dahil ung buwanang sahod nyo ay pang gimik lang namin.—-> Natawa ako dito sa sinabi na to ni “Marked”.LOL. It’s people like you “Marked” who work in the call center field that leaves a bad taste for the industry. Some of you talk about actual salary figure in public – ipinangangalandakan ang sweldo na ranging from 20K to 50K. And you say “inggit”, lol…check out the salary of those people who work doing real IT work. You’ll be ashamed of what you said na kaingit ingit ang sweldo ng call center – infact, malamang manliit ka sa hiya. Yes, maybe kung i cocompare sa mga nagtatrabaho sa sa mall, mga teachers, clerks, nurses, (some – not all) accountants and engineers – don’t get me wrong, full respect to those profession – I am just highlighting na pwedeng mas mataas ang sahod ng call center agent kesa sa kanila in the first couple of years ng career nila though eventually, hihigitan din nila ang sahod ng call center agent.Let’s face it, it’s a dead end career – bihira ang may pinatutunguhan sa dami dami nyo. Pero point being, is there is always a bigger fish in the pond – so don’t brag about your 30k salary (smirk-lol). Wag mong ipamukha sa mas nakakababa sa u na mas mataas ang kita mo sa knila (which is exactly what I am doing now – but I have a greater purpose for doing so, not just mere bragging – gusto kong ipatikim sa inyo ang mga ipanapatikim nyo sa mga mas nakakababa sa inyo). Madalas, may makakasabay kami sa restaurant or bus or just any public place, maiingay na call center agants, then ipanaparinig na ang sweldo ay 35K, ung isa naman humirit ng sa Dubai na raw sya mag cacallcenter kse tumangap na sya ng offer – Php 50K a month daw. Walangya! natatawa na lang kami ng mga officemates ko na kasama nila sa jeep. Ang hirap kse senyo, ang tingin nyo sa 30/35K, malaki na.ROFL..ano un? Monthly tax lang un ng average IT guy na may 3 to 4 years experience eh (hindi lahat ganun, pero madaming IT na ganun – ung totoong IT ha – not customer service agent). And Php 50K a month lilipad pa kayo sa Dubai? Eh kung malupit talaga work nyo like you claim na mahirap ang work nyo and above everyone elses work category, kayang kaya kuhanin dito sa pinas ang 50K per month – bakit pa kau mag aabroad for that amount of money? Wag kayong masyadong magyabang in public…karamihan kse sa inyo, fresh from the University nakahawak ng 20 to 35K a month, feeling malaki ang sweldo…LOL. Pinagtatawanan kau ng mga taga IT sa kayabangan nyo, alam nyo ba un?ROFL.Kitang kita naman sa mga comment ng mga obviously call center agents sa blog post na to – lahat ng post nila, arogante ang dating…mayayabang. Mga fresh from Uni nga kse or kundi man, mga di nakaranas magtrabaho ng totoong challenging jobs.
Kung gusto nyo ng respeto, umayos kayo sa public…di ung feeling nyo kung sino kayo….Below 50K na sweldo,ipnagyayabang…namputik…monthly tax lang yang ng totoong IT Professionals.Tandaan nyo yan call center agents! And yet – respect to those Call Center agents na walang ego sa katawan (which is bihira lang-hawa hawa na kse yan eh).
oh…btw..the stress thing complaint?!! Anong stress doon? you have a freaking script to follow for goodness sake!LOL…
Depende kung pa’no tatanggapin ng isang tao ang komento ng isa o karamihan. Nasa sa ‘yo naman kung itatanim sa puso, o itatatak sa utak, o pababayaan na lamang. Ang salita, minsan hangin lang. Bakit kasi may ‘crab mentality’ pang kaakibat dito? Kawawang Pilipinas.
“basta proud ako sa work ko bilang tech support,daming pera,daing chicks at may oras pa rin sa gimik.solo ko sahod ko na 30k+ a month at single.sarap n buhay.”
isa lang masasabi ko sayo Technical Support Specialist.. isa kang MEDIOCRE! :))
ang pangit lang kasi nag aral k ng 4 – 5 years sa college nag board exam ka tapos diyan bagsak mo
Baka madaming nadodonselyang newbies ^^
Suuus! call center lng pala eh! dali lng mag trabaho dun saka d nmn totoo natatangal agad pag may mga ganung infractions nadadaan pa din sa palakasan system.
Bottom line, kumita ka ng MILLION para irespeto ka ng kapwa mo.. Get real, everyone! Di naman importante sa iba kung marangal o mahirap yung trabaho mo.. ang importante sa kanila, mas malaki yung sinasahod nila kaysa sayo.. Kaya kung gusto mo ng respeto, maghanap ka ng paraan kung pano mo malalamangan sa sahod yang nang-aapi sayo.. Maging leader ka ng Mafia, ewan ko nalang kung apihin ka pa ng kung sino dyan.. Natural sa tao na maliliitin yung kapwa niya na tingin niya ee mas mababa sa kanya.. Kaya wag IMPOKRITO/IMPOKRITA yung karamihan dyan na parang kala mo ee TAGA-PAGTANGGOL sila ng mga naapi.. YANG MGA CALL CENTER AGENT NAMAN TALAGA AY KARAMIHAN MAYAYABANG pero natural naman talaga sa tao yun ee.. Pero dapat din ay I-EXPECT nyo din na yung mga engineers, doctors, at iba pang tao na MAS MALAKI ANG SAHOD SA INYO AY YAYABANGAN DIN KAYO.. “Payback’s a bitch,” kaya wag cry baby pag kayo naman yung minamaliit.. Kung gusto nyo naman ee hindi lang kayo ang irespeto ng mga tao ee maging BILYONARYO kayo tapus lumabas kayo sa TV at ipangalandakan na dati kayong call center agent at nakaranas kayo ng pang-aapi noon.. Ewan ko nalang kung isipin pa nila na walang potensyal na yumaman ang mga call center agents.. In the first place, di naman dapat kayo nagpapadala sa sasabihin ng iba dahil di naman kayo magbebenefit sa sinasabi nila ee.. DI NAMAN PAKAKAININ NG MGA MASASAKIT NA SALITA NG IBA ANG PAMILYA NYO.. Kaya di importante kung sinabihan ka na “sa call center lang pala nag-tratrabaho”.. Importante lang yun kung NASASAKTAN ANG PRIDE NIYO DAHIL SINASABIHAN NIYO DIN ANG IBANG TAO NA “AY SA …… LANG PALA NAGTRATRABAHO”.. Kaya ang masasabi ko kay STOOPID GIT: ” WHO CARES KUNG MAS MAHIRAP ANG TRABAHO NG MGA CONSTRUCTION WORKER?! I’M EARNING F*KING ENOUGH TO FEED THE PEOPLE I LOVE AND CARE ABOUT.” Para naman sa AUTHOR NG BLOG POST NA ITO AT SA MGA *CALL CENTER AGENTS NA NAKIKISIMPATYA SA WRITER NG BLOG POST NA ITO: “BUTI NGA AT MAY MAS MAYABANG PA SA INYO!! ANG SAKIT NOH??”
*call center agents lang na masyadong nakikisimpatya sa blog post author ha?? baka sabihin nyo na naman gine-genaralize lahat ng mga call center agents ee..
well as i expected. a bunch of humbags. or should i say tons. not all but there are too many. 30k a month? hmmm i could say this is a lot of money if we’re talking with average class of a person in our country. most people from the philippines are belong to class b. those who work for minimum salary. but do you really have to say that? To “Marked” please meet me. i’ll give you a gift. i think the best gift for you is a condom. why? please don’t reproduce again. you’re such an ahole..
Wag po kayong mag-away pagkat tayo po lahat ay naghihirap at ginagawa ang lahat para magsumikap. Lahat naman po siguro tayo dito nag-aral, hindi po ba? Kelangan lang po natin wag gawing personal ang mga bagay na hindi naman dapat pagtuunan ng pansin. Sabihin niyo nga po kung ano ang nakukuha natin sa mga ganyang bagay? Diba po wala? Magkaisa, yun ang dapat. Magtulungan, yun ang kinakailangan, hindi yung magaaway-away sa di naman talaga dapat pag-awayan. Ang lumalaki lang po satin dito ay yung ulo. Ano naman kung call center agent ka, construction worker ka? Diba wala naman pinagkaiba dun? Trabaho din yun? Ang pinagkaiba nga lang sa dalawa, sa call center ang ginagamit boses, nakaupo lamang. Sa constuction ang ginagamit ay buong katawan at isip. Wag po tayo maghusgahan dahil hindi po tayo yayaman diyan. At speaking ng yaman, para lang po yan sa mga maluhong tao, ma-pride kung baga. Pakigamit, gadgets, at kung anu-ano pa. Ang tanong, magiging masaya ka ba pagmayaman ka na’t nabibili mo o nagagawa mo na ang mga gusto mo? Hindi naman kelangan ng napakadaming pera eh, pati yang mga gimik na yan. Ang kelangan natin, magsama-sama, magsaya, at magkaroon ng isang buong pamilya(friends and family).
Enough of this nonsense. This won’t help anyone. You’re all making yourself ridiculous.
Tangina, walang utak daw construction worker. Edi wow ikaw na! Desenteng trabaho yon bogok di dahil nagcacall center ka magaling kana. Pinagyabang mo pa sweldo mo syempre night differential rate yan mas mahal talaga ang bayad sa mga empleyado pag gabi. Utak mo benta mo na yan. Kung mkapanglait ka sa construction worker kala mo ang talino mo. Bobo knamn
^Ang argumento mo ay napaka-walang baseha, o katuwiran ng taong ayaw gamitin ang isip. BAKIT MO IKUKUMPARA ANG PAGIGING CALL CENTER EMPLOYEE SA CONSTRUCTION WORKER?
ungas ka..wala kang alam. siguro ay tagahugas ka ng pwet ng matanda sa ibang bansa bago ka yumaman.. at hindi sa construction worker ikinumpara ang pagiging call center agent, sa factory worker, bobo. apply ka sa call center. ‘pag tumagal ka ng 2 months tsaka mo sabihin yan.
It’s because there was a study wherein it showed that BPO/Call Center Employees are the most stressed people. It didn’t demand for physical strength compared with a person who’s working in a construction site. However, working on a graveyard shift with schedule changes being applied almost every 2 weeks is stressful enough since the body clock requires at least 6 months of the same work schedule before it can fully adjust. Not to mention sitting for 8 hours or more can ’cause different conditions like Costochondritis, etc.
The emotional stress too is great as we are required to work during holidays, including Christmas, New Year, etc.
I think the author didn’t mean to belittle other jobs, especially those working in construction sites. However, what he’s just trying to say is that we BPO employees deserve respect just like any hard-working individual. The job pays great. However, it comes with sacrifices that one can only understand if you’re in the same industry as we are.
Sir BOBO ka po. “BAKIT MO IKUKUMPARA ANG PAGIGING CALL CENTER EMPLOYEE SA CONSTRUCTION WORKER” basahin mo yung last paragraph para masampal mo yang mukha mo ng katangahan…
prang tanga lng ng compare nito.
Awww…. Factory Worker Category? WoW what a discriminating word. I’m not wondering why you oppose those people who degrading your profession… because likewise you are!
I’m sorry to let you know that you don;t have the rights to discriminate nor compare the setting | system | or Intellectual capacity of a call center agent like you vs. a FACTORY WORKER. FYI Some Manufacturer specifically requires intensive knowledge and competencies like the tough recruitment you mentioned before they hired a FACTORY WORKER…. Some manufacturing countries like Japan, China, Taiwan Korea has a standards that I believe we (pinoy) meets in recruiting Overseas Factory Workers and they are paid competitively as much as you… doble or triple pa nga kung minsan eh.. .
They might not be fluent in foreign language or Proficient in Computer use like you and the system of their work might not be the same system as you but as I said you don’t have the rights to COMPARE. they are WORKING HARD, they pay TAXES, they are also a CITIZEN need to be RESPECTED as like as YOU…
I admire the social capabilities of a call center like you to communicate. They have the skills to express their selves openly. nevertheless arrogance and confidence has the thin difference… So I just hope that you know where you are standing, because if you don’t please accept this message as a reminder na wala namang problema sa mga sentimento mo… in reality IT EXISTS! you have the rights to voice it out LOUDLY…. just make sure na wala kang taong nasasagasaan!
Nakakatawa ka naman. Sa haba ng article un lang nakuha mo? Matalino ka na nun at may katwiran? At mali pa pagkakaintindi mo. And sabi dun eh ang call center eh naka-categorized sa system as a factory worker category, hindi sya kinukumpara sa isang construction worker. Basa basa at intindi din pag may time ha?
law graduate ba talaga siya?
^ paano mo nasabing isang “katwiran ng taong ayaw gamitin ang isip” ang pagkukumpara nya sa MAGKAPAREHONG TRABAHO (oo, aren’t they called “jobs”?) anak naman ng teteng koya wag mo gamitin ang salitang “argumento” kung di mo na iintindihan ang salitang yan -_- you make me go vomit-vomit brotha. wag magconclude kung ayaw mapahiya.
walang basehan? hindi kinukumpara kung sino ka man! its a FACT it is categorized as factory worker,,,, what the author wanted to say is “RESPECT” , kung meron mang d gumagamit ng isip, un ung mga taong naghahanap lng ng butas sa mga nilimbag na imahe ng pagiging call center agent, it was clear that the author are challenging those who criticize the job, mag basa ng buo wag maging 1 sided, ung mga walang alam;, wag ng magsipag comment , nakakainis mag basa ng mga comment na akala mo kung sino!
oo nga pre tama ka jan.
Tae to…Mag ibang bansa ka nlng Bading Narding!!! hahahah.. pangalan plang di na papasa sa Call Center eh… Narding AMP!!! Parang mangingisda!!!! PWE!!!!
Bka nga di ka tumagal sa phone interview lng e, makain mo dila mo sa kaka-English…. hahahah… BOBO!!!
tanungin mo kung papasa ba kamo siya sa initial
interview pa lang?
ako 3 years na akong nasa callcenter. Pwede ko na bang irepost ito? “Ang argumento mo ay napaka-walang baseha, o katuwiran ng taong ayaw gamitin ang isip. BAKIT MO IKUKUMPARA ANG PAGIGING CALL CENTER EMPLOYEE SA CONSTRUCTION WORKER?” @killsinwater
construction worker ka siguro.. eh magkaiba yun pare hahahha
@killsinwater – ako tagahugas ako ng pwet ng matatanda dito sa America. Respeto naman po sa mga katulad ko. Wag po sanang gamitin ang “tagahugas ng pwet ng matatanda” kasi po yung matatandang yun kailangan din ng respeto galing sa ibang tao. At higit po sa lahat, wag po sanang gamitin ang salitang yan kung ang pinatutungkulan ay hindi karapat-dapat. Salamat ng marami. =)
ang lau nang topic mo pre! BOBO MO!
hehehe hayaan mo na yan brod.
..he simply doesnt have anything between his ears.
mas mahirap p din mag calls brad..nag construction din ako nung pinagawa ko bahay ko.. sa pag coconstruction katawan mo lng pagod makakatawa ka pa kwentuhan yosi habang may ginagawa well cguro depende sa amo mo..hindi k puyat, konting utak lng papaganahin mo ok na..susunod k lng sa foreman mo sipsip ng unti d k n mawawalan ng trabaho..pag holiday wl kayong pasok importante lng na nka hard hat kau..kmi sa callcenter nak ng tokwa kung trip ng boss n naka corporate kau khit umuulan o bumabagyo wl kng magagawa..bumabagyo lhat wlng pasok ikaw taena khit baha, may sakit ka,may mamatay kung hindi nanay,tatay,kapatid,asawa o anak tska ka lng pwede umabsent mlintik p mga papel mong ihahanda pag ganun..kung wlng sulat galing sa doctor,hindi nila i tatag un n sick leave mo khit may sakit ka..lam mo b na hindi lng nababalita pro may mga callcenter agents n na namatay sa floor dahil may sakit e pinapapasok?malaki sweldo nmin pro nak ng tokwang laki din ng tax namin..nakatikim k n ba ng 3k n tax dahil pinuwersa k ng amo mo na mag overtime? oo brad mejo mahirap matulog ng masakit ang katawan pro ok lng un kc naranasan ko na.ang sarap nmn nun e ung pag gising mo ng umaga..mas mahirap ung puyat k na e ung pag tulog d mo p magawa ng maayos…7 yrs na ako nag cocol center tol..pasensya k n ALAM KO at di ko matatanggap ung pag BOOHOO mo……
tama! mas nkakapagod kaya pag both mental and physical. talagang patay at lantang gulay ka nyan pag both mental and physical ang pagod sayo.
Mahirap mn parehas, at totoo nmn ang hirap ng mga call center lalung lalo na yung sa mga leave at grounds for termination, pati yung nakakaiyak sa lahat nag nonoche buena sila sa bahay ikaw nag ttake ng calls galing sa mga amerikanong maiinit ang ul.
ganito lang yan brad, if u think that working in a call center company is like living in a hell, well y work at a call center company at all? I understand that doing a job of like a shock absorber, I definitely say it’s not easy at all. And I’m not against with CSR coz me too is one of you back my days but what I’m trying to say is that may choice ka, kung bagot kna at hirap na hirap kna sa pagiging call center agent, ba’t d kna lang mgresign at lumipat ng ibang kompanya?! Oo mahirap tlga maging call center agent but u don’t have to elaborate it at all. Sorry pero I’m one of those people na hinahangaan ang mga CSR. Saludo ako sa inyo. c”,)
Pinagawa mo ang bahay mo? Trabaho na yun sayo?
Wag nalang kayo magtrabaho..Tambay nalang sure ako di kay mahihirapan.
I agree with ungasis
totoo yan sir!… kung maka BooHoo kasi ampotah… sa construction, katawan lang ang pagod. sa call center, katawan at utak ang pagod…
wow sabihin mo yan sa mga programmer sa totoo lang ung mga nang lalait sa mga call center un ung mga nag aral ng mabuti para makuha nila ung gus2 nilang trabaho hindi mahirap makapasok sa call center kailangan ng tibay ng loob mataas ang sahod nila totoo un pero alalahanin nyu po na d pam matagalan ang trabahong yan dahil nakaka stress po payo ko lang po “work smart not hard” wag na po tau mag compara ng trabaho dahil kung tandaan nyu po kung wala ang isa mahihirapan din ang isa tignan nyu nalang kung walang driver ,construction worker , security guard diba mahirap naman kung lahat tau call center hahahah
I agree with you sir… because of this industry… i’ve started to have what i can call OWN properties… construction worker k b sir?… need mo work?? tara… tamang tama pinapagawa ko bahay ko… tapos paparamdam ko sau ung pinaparamdam samin samin ng mga boss namin na kapag di mo na-hit metrics… term kita… pro-rated sahod mo… tingnan natin u mafeel mo… tsk… ung comparison mo is para sa mga utak talangka…
Swerte nga tayo may mga Trabaho tayo pabayaan na lang natin sinasabi ng iba e di naman pare pareho trabaho naten…
i agree to you ungasi…wala syang idea kasi kung ano ang call center agent.. utak ang kailangan paganahin.. initial interview palang, baka kala nya eh ganun-ganun lang..I am not against sa mga construction workers..iba-ba tayo ng profession but saying BOOOO to call center agents is a big NO! matatalinong tao ang nasa klase ng trabaho na ito.
Nice one! 🙂 Absolutely true!
tang-ina mo.. bakla ka.. callcenter agents are all dick suckers
grabe agree ako dto much! hahaha xet, pero at least sa amin naman mejo lenient ung mga boss lalo na kapag baha or kpag may sakit, well it depends parin in the end sa TL mo kung trip k nya na i-tag as SL or ABSENT eh, well kung nakachempo ka ng gagong TL na wala mang lng AMOR sa agents SWERTE MO!! 😀 kasi for sure khit patay ka na, kagaya nun isang kasama ko, may sugat sa paa mamamatay na sa sobrang sakit, she needs to be sent to ER na nga eh, pumasok parin tapos echos ng TL nmen “masakit ba?”
sa part na malaki sahod, agree, yes, pero it still depends kung anong position mo nuh!
xempre un ibang mga bwiset jan, esp. lalo na qng kamag-anak mo cla pa mauuna mgsv na wow call center mayaman kana… well ako na ngssv hindi totoo un, bukod sa limpak-limpak na tax, eh depende pa un sa makukuha mong pwesto kapag na-hire kana, meron ung iba lalo na sa mga frends ko na ngttrabaho, makukuba na kaka-calls wala na silang boses, sobrang stressful ng account, asa 13k lng ang sahod, 13-16k lang, not to mention taxes mga friends, grabe, hindi nyo lng alam kung gano ka-stressful un mga impact ng calls lalo na kung tanga yung kausap mo, kung pwede mo lng ingudngud sknila katangahan nila, eh pero dahil CSR/TSR ka u have to give them a chance to express how they feel tapos shock absorber ka nila, wala maririndi kana lng hahah, ung iba nga nagkakasakit kasi na-emotional hurt cla sa mga calls na narreceive nila, yung mga tipong pag-uwi eh magsusuka nlng, dahil sa sobrang pagod & stress sa work, eh makakausap ka ba naman ng 50-150 na customer sa isang araw tapos puro mga reklamo maririneg mo eh, tapos kelangan mo pang ma-hit un metrics mo (bwiset na AHT) wla kang mgagawa kundi makisama sa kausap mong d mo alam kung tanga or nagiicp nga ba talaga eh…
tapos nun tae, totoo ung sa med cert, ngtatapos parin un depende sa bisor mo of course, pero un iba tae, LBM kelangan ng med cert? cge magkaLBM sna xa med cert agad? tapos nun yung iba pa ngkasakit yung anak or kamag-anak ng ahente mo hindi ka ittag as SL kasi hindi naman ikaw un ngkasakit… mga anak ng— hindi ng iisip, eh cla kaya magkaroon ng relative na may sakit diba? wala man lng awa xet… hhahah mga pasaway.
i just don’t like it when some people ridicule your job as a call center agent, bec. i know the hardships of those CSR/TSRs working, so as guys who think that call center is a great job and you earn a lot, of course every thing also depends on your skills, they still base every thing there, if they think ur useful for them, they’re gonna put u in a position that you deserve base on your skills (esp. communication/charisma skills towards customers) pero eto last na, lahat kame dumaan sa 10k ang sahod OK hindi lahat ng nasa call center, pagkapasa mo sa interview, MAYAMAN NA AGAD, lahat kme tumanggap ng mga tanga, nakakaines & nakakastress na calls bago nmen makamit yung malaking sahod na sinasabi ng iba jan.
t.y!
yup..its true..i agree with you
kahit ako di nakaranas magwork sa call center alam ko kung anong klaseng hirap dadaanan sa interview pa lang…call center agents are immortals…kahit baha,bagyo,lindol,holiday, weekend, madaling araw,,,kahit ano pa situation mo,,kailangan mo pumasok dahil ndi namn un maiintindhan ng client qng ano pingdaanan mo makarating lang sa trabaho..what they only count is if pumasok ka or hindi.
and di porket hired ka na..stable ka na..it takes guts and hardwork para malampasan mo ang 6mos probation..dahil sa sobrang daming grounds for termination.i salute call center agents…and Filipinos are the best in that field….
Brad, malawak ang construction Brad ☺, lawakan mo pag-iisip mo tol. sa kwento mo, klaro na labour ang experience mo. wag mong ipangandakan ung karanasan sa pagiging labour para ikumpara un. FYI, Hindi pwedeng katawan lang at konting utak dyan Brad. pinag-aralan naming mga construction worker ng ilang taon ang Construction.
yeah, un ung mahirap sa call center agents. khit gusto nlang mgleave eh andaming chechebureche bago ma-approve ang leave. isang trauma ay ung alam mo n buong pamilya mo ay nagcecelebrate ng Christmas pero ikaw ay nakaupo pdn, nkaharap sa computer habang binubulyawan ng customer mo… hnde ko dn minamaliit ang construction workers dhil mahalaga ang role nla. pero, ang hirap kc pagkumparahin nung dalawa eh: ang construction worker eh physical stress ang nakukuha pero ang call center agents ay emotional stress. eto pang isang mahirap sa pagiging call center agent, kapag nka-sick leave ka, kailangan kp tumawag sa TL mo araw-araw pra ipaalam lng sa knya n may sakit kp. at kpg hnde ka nakatawag, NCNS n agd un kpg given na me sakit ka pdn. mahirap magtrabaho sa gabi dahil sa mga oras n yan nglipana ang mga masasamang elemento sa lansangan. oo, malaki nga sahod mo pero mahholdap k nman dhil alam ng holdaper na sahod ngayon. okay lng ung pera at gamit lang makuha sa’yo, pero me tsansa na buhay mo rn ang maging kapalit. pitong taon ako sa call center industry, mula sa pagiging agent hanggang sa pagiging product trainer. tama, malaki ang sahod pero malaki dn ang inaasahan sa’yo ng pamilya mo. so, kung iisipin mo nagtratrabaho ka tlga pra sa pamilya mo — ang pamilya mo na hindi mo makasama sa mga mahahalang okasyon gaya ng birthday at Christmas dahil meron kang shift sa araw n ‘yon at hnde na-approve ang request mong vacation leave.
let’s stop comparing call center agents to other laborers. the point of this article is for us to realize that being a call center agent is not as easy as what non-call center agents tend to believe. kanya-kanya tayo ng napiling karera sa buhay at hindi maaaring sabihan ng BOOHOO ang isang taong nagtratrabaho ng tapat maging ano pa man ang trabaho nya maliban na nga lang kung ilegal o masama ito. ano bang kasalanan ng call center agents para ituring sila na mababang uri ng tao? maaaring may isang call center agent na nagkamali sa’yo, pero hindi ito nangangahulugan na lahat ng call center agents ay ganun din ang ugali. tingnan mo ang iyong dalawang kamay. hinde mo pa napapansin na kahit sampu ang iyong mga daliri ay dalawa lamang ang makasukat dito? ganun din ang tao. ang pagkakamali ng isa ay hindi maituturing na iyon ang naturalesa ng lahat.
sa lahat ng mga nagtratrabaho ng marangal, saludo ako sa inyo, maging call center agents man kayo o factory worker, o naglilingkod sa gobyerno!
@ritz mam/sir nag piyon po ako kc kulang sa labor.mahal ng per day kawawa ung mga tao kc kulang cla kaya un nagpala nag halo at nagbuhat aq..s construction may mga level din depende sa kaalaman at experience mo.dito sa pinas ang term n construction ay hindi tumutukoy s enggr. architct o foreman kundi dun s mga nag hard labor.kelan k nmn nkdinig ng enggr o archtct n nsbihan ng “katawan at kaing png construction”? esep din pg my time lol
construction is only for people na wala pinag aralan….mas malaki naman sahod call center nuh..
wag nmn ganyan n walang pinag-aralan… rispeto din s kanila
pinag aralan din nila ang ginagawa nila…baka ang ibig mong sabihin eh walang formal education at documentation ang pagtatrabaho bilang construction worker…sa US kasi may mga programs/courses ng construction eh…call center agent din ako malaki sahod oo pero at the end of the day…pare-pareho lang tayong lahat…nagtatrabaho para mabuhay…kaya respeto sa isa’t-isa…ang kaya mo baka hindi kaya ng iba kaya angat ka or angat sya…ganun lang yun…
at gusto mo nirerespeto ang mga agents?
not necessarily.. Maraming construction workers na nakatuntong din ng college. We simply have a lack of job base sa pilipinas (and even abroad)
eto construction worker.. ok lang walang pinagaralan kung ang kinikita nya naman daig pa ang ng masters! 😉 never underestimate people.. you’ll never know.. (just a thought) http://www.youtube.com/watch?v=pYz0OlL_X0U
Wag naman ganun construction eh andun ang mga engineer architect na kailangan pa ng license para sabihin mong wala clang utak. Baka ikaw wala
grabe man., ndi man ibigsabhing sa construction nag wo2rk wla ng pinag aralan??
Another absurd, uneducated comment.
and imagine what would construction people say when they read your stupid comment.if construction is for uneducated people, baka dun ka galing. You don’t get the point of this article, do you?
Wag mayabang boss. Di ka katalinuhan.
Excuse me. Joohn, you need to actually open your mind, if you have some of that in you. Construction work or any work for that matter is something dignified, it gives dignity to the person. And what you’re saying is just the opposite. And do I also need to prove to you that your educational attainment (or the lack of it) is not directly proportional to your supposed salary?
how you spit your words eh ikaw ang mukhang walang pinag aralan.
Baka ikaw ang walang pinag aralan, galing din ako sa call center at ngayon nasa construction sa UAE, ang mga kasama ko dito karamihan graduate ng engineering at architecture….
Salamat po sa isa na namang post paggamit ng freedom of expression para sa diskriminasyon 😦
Magkaiba ang walang pinagaralan sa hindi nakapag-aral..maaaring hindi nakapag-aral ang mga nagta-trabaho sa construction pero marami din ang graduate ng College ngunit mga walang pinag-aralan..
habog tong taong to. wala pinag aralan daw e.
haha pero ang call center kahit High School grad ka lang pede ka na….
iyang comment mo parang wala kang pinag aralan…
may pinag aralan ka nga nagagamit mo ba? :3
wag kang bastos. at bobo.
Construction worker man yan o Factory worker parehong marangal na trabaho yan. Hindi yan tungkol sa pinag aralan at laki ng sweldo kundi sa kung paano mo dalhin ang trabaho mo. I have the highest regard sa mga construction workers kasi dun kami binuhay at nabubuhay. Dati din akong call center agent at masasabi kong hindi basta sinabi mong gusto mo mag call center eh pwede na agad.
sinong walang pinag aralan sa construction? yung naka expedition o strada habang ikaw taga call center hanggang fx o jeep ka lang? wow! sino ang walang pinag aralan doon?
ehem.. i think you need to rephrase your sentence dude.. hindi sahod ang pinag uusapan dito.. the topic here is how to respect a people.. at halatang wala ka nun.. sayang naman ang tuition mo mula elementary hanggang college.. respect lang hindi mo pa alam..
Civil Engineer is also a part under the word “Construction” bro
wow mkpgsbi ka ng wlang pnagaralan a, ung comment mo daig pa ng taong wlang pinagaralan.. kupal ka
KUNG WALANG PINAG ARALAN. PAANO SILA NAKAKAGAWA NG BAHAY OR NAKAKAGAWA NG BUILDING?! KAHIT SAAN MAY EDUKASYON KAHIT HINDI KA PUMAPASOK SA PAARALAN. MADALING MATUTO KUNG GUGUSTUHIN MO MALAMAN ANG ISANG BAGAY. E IKAW, KAYA MO BA GINAGAWA NILA? KUNG WALA SILA WALA KA NGANG BAHAY E.
SA IBANG BANSA MASMAYAMAN PA ANG MGA TAONG NASA CONSTRUCTION, PLUMBER, CALL CENTER, MEKANIKO, BUS DRIVER, BASURERO/CLEANER AT NANNY. ANG SWELDO NILA PUMAPATAK NG $80-$100 per hour. PER HOUR?!
ANG TAO MAY IBA’T IBANG SKILL AT HINDI LAHAT NG TAO NAKAKAGAWA NG YON. MAY SPECIALTY SA ISANG BAGAY.
LAHAT NG TAO NI RERESPETO AT PANTAY PANTAY ANG PAGTINGIN. BASTA’T WALA KANG NAARABIYADO O NASASAKTAN NA TAO. BASTA’T MASAYA AT MARANGAL ANG GINAGAWA NG ISANG TAO.
boss wala kang bahay kung walang construction worker…. walang ganyanan…. respeto rin brad
ask a master mason, or a painter, or a carpenter, youll be surprised to know that their take home pay is higher that a call center agent, by the way, a lot of engineer works in construction site, asshole
mas pinakita mo na wala kang pinag aralan. nakakahiya ka..
sakit mong magsalita. nasa construction din ako, hindi lahat ng nasa construction walang pinag aralan. parang ikaw ang walang pinagaralan sa pagiging prejudice mo.
kanya kanya lang yan ng discipline. hindi lahat crafted para sa call center, same din sa ibang field ng trabaho. respetuhan nalang.
anyway, may punto ang article, wag lang mag degrade pa ng ibang trabaho. lahat tayo may papel sa bansang to.
hoy! joohn take note hindi mububuo bahay nyo at wala kang inuuwian kung hindi dahil sa construction worker…wag mo naman sila mamaliitin…. pasalamat kana lang na nakapag aral ka!
may pinag aralan ka nga ang baho naman ng ugali mo!
isa pa tong kupal na to. sige magcallcenter ka habang buhay. baka yumaman ka. 🙂
excuse not all people who works in a contruction ay walang pinag aralan. shame on you joohn 🙂
oo nga,wag nmn gnyn,hndi lht ng construction workers walang pinag aralan,iba s knila,mas matalino p kesa sa mga edukado..kng my choice lang sila,i would bet,they would also want another job..respeto lng..
Engineers and architects are working in construction. They are licensed. Skilled workers like carpenters, plumber, electrician, etc. might not have formal lectures and haven’t attended formal schooling pero sa attitude I guess mas maayos sila coz if not walang buildings na matatapos. Ang construction pwede kahit kanino basta marunong.
Plumber, Carpenter, Mason at Welder tawag po sa kanila construction worker at lahat po sa kanila may pinag-aralan hindi po nila magagawa yung trabaho nila ng tama kung wala po silang alam. baka ang sinasabi mong pinag aralan yung tapos ng college. kau nga tapos ng college ano man ang kurso nyo pero call center kau bagsak. ang punto ko dito lahat po ng trabaho mahirap.
correct ka dyan kabayan.,well kung tutuusin maswerte ka pa nga kahit pa tawaging call center ka lang nagtatrabaho.,at least may trabaho kesa sa matawag kang “PALAMUNIN LANG!” di ba?..na yung iba ang lalaki ng katawan eh,palamunin lang.at umaasa sa magulang.,mas nakakahiya yung ganun..isa pa yung nagsabi sa construction worker,well,siguro hindi nga sya nag-aral kya yun ang kaya nya lang ihalimbawa..poor little one!..balik ka kaya sa grade 1 baka sakaling makapagwork ka ng call center.
Ayan..kaya madalas kau i degrade kasi yung ugali nyong ganyan! Masyadong mataas ung tingin nyo sa sarili nyo in a wrong way. Ok lang maging proud pero dapat wag kayong “IKAW” na nanapak ng trabaho ng iba. Once yung friend ko nagdala ng workmate nya e call center agents sila tas sabi nya “Basta mas mababa na trabaho pa sa Call Center e hindi ko na alam yan” sabay tawa. Ang bastos no? Walang madaling trabaho pero may magaan na trabaho so kung puro reklamo kayo sa trabaho nyo as a CSR bat d kayo magquit at maghnap ng trabahong ikakagaan ng pakiramdam nyo.
nagtrabaho din ako sa call center.kung gusto mo ng pretentious life,sa call center mo makikita.dun mo kasi makikita mga taong nagpopormang mayaman kesyo sa call center nagtatrabaho pero ang totoo kakarampot lang naman ang sinasahod.mas gugustuhin ko pang makihalubilo sa mga construction workers na walang pinag aralan tulad ng sinasabi mo kesa sa iyo na hypocrite.got that?
Hindi mo alam ang sinasabi mo!! Pinag-aralan namin ng limang taon o mahigit ang Construction. nakakatawa ka parekoy
HINDI MO ALAM ANG SINASABI MO joohn!
lahat ng nasa paligid mo ay gawa sa Construction. at pinag-aaralan un!
lahat ng nasa paligid mo ngaun, kinu-construct yan at ginagamitan ng utak.
tunto ka.. isama kita sa halo eh!
gawin kitang padugo
Dear JOOHN,
“Many people are educated but not totally mannered.”
wow.. ngyabang ka na nga lang eh palpak pa! hahahaha tibay mo mag.english pre!
kung walang construction worker sa tingin mo saan ka kaya ngaun nag wowork na facilities? 🙂 isip isip pag my time
Ang yabang mo naman! Yung ibang nasa construction nag-aaral din at dun nila kinukuha ang pansustento nila sa edukasyon nila! KLAP! KLAP! KLAP! Ay, mali! KAPAL! KAPAL! KAPAL! pala!
karamihan din naman sa mga call center agents ay undergraduate. may pinag aralan pero hindi tapos. natuto lang mag english akala mo kung sino na? e samantalang hindi naman mga nakapag tapos. oo mataas sweldo nyo jan sa call center. makakapag apply ba kayo sa ibang work na pang professional na nirerequired ang college graduate? hindi diba? kaya wag mag yabang. hanggang call center lang kayo. call center na puno ng tukso, puno ng sakit. puno ng kalandian. inshort pang low class.
uhh. ano akala mo “construction” yung blue collar job? take note masyadong general ang “construction” na term madaming sagay yan. kaya madaming sinagasaan itong blog poster na to.
to sum it all: wag po maliitin ang trabaho ng bawat nino. kase ang trabaho, that’s the source of income. que call center, construction, teaching, engineering field. don’t waste time to boast what we earn, rather thankful sa kung ano meron compared naman sa wala nang masisidlang kubo. yung nagsulat ng article, naapreciate ku yung effort of you saying your insight na hindi dapat minamaliit ang call center, i’ve worked in a call center myself. at totoo yun, sa hirap maghanap ng work, ang call center industry ang nagbigay daan to achieve higher dreams of some, o most ng mga nagtrabaho sa call center yung iba na nag comment against the call center industry, sana wag po igeneralize na sa call center me AIDS sa call center yosi lang alam, sa call center upo petiks lang.. me kanya kanya po tayong struggle depending on the field of work we do.
it’s not right to really put call center people down. peace peace love love din..
FUCK OFF joohn..!!
PUPUNITIN KO YANG PWET MO..!
physically drained vs mentally drained.. tingin mo anong mas nkkpagod?? sabagay d k nag-iisip.. you’re stupid..
try mo mag call center..tignan natin kung do mo pakasalan yang martilyo’t lagari mo..
If you feel your job is difficult, then why don’t you try to become a construction worker? Let’s see if you don’t go back crawling to your call centre job.
FUCK YOU..!
Magpakayaman ka! tandaan mo yang pagiging Agent mo….
Ou! Tandaan mo pagiging Agent mo sa tulad naming humahawak ng lagari at martilyo.
sana hindi ka mahiya sa sarili mo in the future.
You’re name says it all..
ako na try ko na mag manual labor at mag call center. Yung isa pisikal na pagod. Yung isa buong katawan. Di biro magpuyat at gumamit ng utak. sa nag comment na to para lang makapag patawa sana nag isip ka muna. Parehong trabaho marangal.
Eto yung mga taong hindi natanggap sa call center. O kaya frustrated makapasok.
kaya yan lang ang inabot mo…wala kasing laman utak mo
being a construction worker? pinagmamalaki mo na?? kaya ka nga nasa ganyang position dahil walang kang ibang alam na trabaho…pwede ba.. never compare construction work to any other line of business dahil anlayo ng pantayan ng pinagkukumparahan mo…lakas ng katawan ang ginagamit ng construction worker… at wala ng iba pa…sa call center hindi lang lakas ng katawan… talas ng isip..matinong paguutak at presenya ng katinuan at haba ng pasensya ang kailangan…ngayon kung di mo kayang pagsabayin yun wala kang karapatang magsalita ng ganyan sa kahit anong industriya…dahil wala kang alam sa pinagdadaanan ng ibang tao…at wala rin namang laman yang kokote mo kundi iung mga bisagrang pinupulot mo…
Wag maliitin ang nasa construction work. Yan ang dahilan kung bakit ako nasa katayuan ko ngayon. Pagko-construction ang ibinuhay sa amin ng tatay ko. At gumagamit ng utak ang mga nasa construction. Magagaling sila sa Math. Nagsusukat at nagka-canvas at solving problems din. Sila ang gumawa ng magagandang buildings sa Makati at Ortigas. Itinaya nila ang buhay nila sa tuwing nasa mataas na lugar sila para lang mapantay at maging matibay ang gusaling pinapasukan ng mga nasa call center ngayon. Dahil sa trabahong yan, buhay kami ng mga kapatid ko at hindi napariwara. Respeto po sa mga nasa constructions.
TARANTADO!!
OU. IKAW zaraine! TARANTADO KA!
BKA HINDI MO ALAM ANG MGA SINASABI MO!
KUMAKAIN KA ATA NG HIYA EHH!!
ANO NA BA INABOT MO????
MGA AROGANTENG TULAD MO PINAPADUGO SA PUNDASYON!
ayaw ko insultohin ka perosa comment mo kawawa ka!kahit sino pede magconstruction, pero kayo kaya nyo ba magin ahente!isa kang malaking pakshit!
yes lahat naman ng work mahirap… at least ang call center nasa airconed room… kesa sa iba na under the sun..
bakit po ba ang utak mo hanggang pang construction sites lang? minsan isip isip din. mental and psychological torture ang nakukuha nila sa mga taong tatanga tanga mag tanong tapos minsan minumura pa. Plus ung physical status nila at risk kasi it disrupts their body clock(which means sleep patterns are altered.) try mo nga po mag trabaho sa contruction site na gabi at walang tulog.
Ang dalawang trabaho mag kaiba, hindi porket strenuous / nag aapply ng madaming force ang isang job, mas mahirap na. Parehas lang yan trabaho kaya dapat parehas nirerespeto.
“ignorance can be educated, but stupidity lasts forever.”
wow kabayan parang narinig ko na yang sinabi mong last part ng message mo ah!..hango yan sa isang pelikula..let me guess, ” THE EMPEROR’S CLUB”, yan galing ano?!..tama ba ako?..
kung construction worker ang kaaway baka english parin kayo ng english. is it just to show how professional you are?
kahit anong klaseng trabaho kailangan lang ang respeto. pero ganun pa man, we cannot ask respect we should earn it. the word “lang” is everywhere around the world. it is up to the person how he/she would take it. if we can’t get respect better yet do good things at all.
ows talaga galing din ako sa call center at ngayon nasa construction sa UAE, I would choose to do construction, mas mahirap pa din ang call center work. You are both tired mentally and emotionally. madali mawala ang physical stress :p
di naman nya topic dito kung ano ang mas mahirap na trabaho, kundi diskriminasyon sa mga call center agents. sa totoo lang may ilan akong kakilala na minamaliit talaga ang ganitong trabaho. respeto nga naman sa kanila kasi di nyo lang siguro alam kung gano kahirap mga pinagdadaanan nila kung gano ka stressful yung trabaho nila. wag sana lang langin lang ang mga trabaho kung marangal naman. kahit pag babasurero man yung trabaho deserve pa din ng respeto. basa basa muna pag may time @ stoopid git
Special ba ang cca? para banggitin at sabihin na stressful ang trabaho nila???
kea nga humaba itong comments dito dahil dyan eh.!
May kakilala-kakilala kpang nalalaman!!!
Naintindihan mo kaya kung ano ang ibig sabihin ng blog nya, or nag-comment ka lang para pumapel? Mag-isip din bago mag-click. Walang point ang argumento mo, at lalong walang connection sa nilalaman ng blog.
bakit minamaliit ba ang pagiging construction worker?gawa ka din ng article mo…pampam
bagay syo pangalan mo, stoopid, minali pa spelling para malamang tanga ka
npakatanga mo…
If they pay the same rate, I would be more than willing to take that job! Well conditioned pa ako
kaya pala napunta ka sa pagiging construction worker kasi wala kang utak na kasing lawak ng utak ng mga taga call center… kaliwa ang reasoning mo… tingnan mo, lahat ng matatalino sa construction industry ay lahat big boss kasi matatalino sila… eh ikaw? aral aral din pa may time para di ka nasasabihan na bobo…AT NEVER UNDER ESTIMATE THE PEOPLE FROM CALL CENTER INDUSTRY. THEY ARE WAY MUCH BETTER THAN YOU DO IN TERMS OF LOOKS AND SMELL
Haha..Baho ng ugali. TALAS NG UTAK? Sus! e may script nga kayo e..pag d na alam gagawin, tatawagin nalang ang TL para sila magsolve ng case nyo..haha!!! Kung nag aral ka tlga hindi ka sa CALL CENTER babagsak! syempre maghahanap ka ng trabaho na mas malaki sahod at mas magaan! haha..
I worked in a call center. I think mas may saysay pa ang trabaho ng mga construction worker dahil may napapala sila sa trabaho nila. Maliit man ang kita, hindi naman sila namamatay sa STD, sakit sa kakainom, puyat, at pagod, utang, at pagigigng stuck sa isang mentally unrewarding work. Looks and smell?? Nakatikim lang ng magagandang gadgets mas mataas na agad sa kapwa? Nope. At wag kang magmalaking mga boss lang sa construction ang matatalino dahil kahit sa call center, kahit mga big boss na nakilala ko e bobo pa rin.
HINDI MO ALAM MGA SINASABI MO JOY..!
NAGBANGGIT KPA NG LAWAK NG UTAK.
PAG-ARALAN MO MGA SINASABI MO.
Wala naman talagang trabaho na madali po. Mapa call center man o construction. Ang masasabi ko lang po, there are people who would gladly take your job. Be thankful you have one. Insults and discrimination? Please. I’m an HRM graduate and to tell you honestly, job interview pa lang, me iilan ininsulto na kami. May mga taong mas worse pa ang trabaho kesa sa yo po, and you don’t hear them complaining. Stop your whining po. Kahit pagbali-baliktarin mo yung mundo, privileged ka prin dahil me trabaho ka. Keep in mind lang na wala talagang trabaho na madali. At don’t be too proud na dahil Law natapos mo, dinedegrade mo na yung ibang tao na hindi nakatapos at namamasukan ng factory worker. Wag naman mashadong conceited.
Very well said.
Like!
Sa construction, katawan ang pagod sa iyo, kapa nag-call center ka, hindi ka lang puyat, sobrang stressed ka pa sa mga panghaharass ng ibang callers, so huwag ka mag-compare, iba ang construction, iba ang call center, parehas na lang sigurong mahirap
HOY Jamie!!
PAG-ISIPAN MO MGA SINASABI MO.
Bakit nag construction ka na ba? Bagay sayo name mo … Stooopid ka na, bobo ka pa..walang sense komento mo stoopid git…
Where’s the like button? :)) I’ll rape it just for your comment.
tama ka brad. i compare mo pa na “lower” yung factory workers sayo. para naman doon sa isang nag construction na. bat di mo balikan? oh eh di nasagot kung bat ka nag call center?
ikukumpara mo callcenter agent sa construction worker ?? eh puro physical lang naman yun oo nakakapagod mag mason AT BILIRAN SA ARAW na try q na yun.. but working on a bpo will test your limits. physically mentally and emotionally. pati body clock mo sira,.. yun ang main reason kung bakit mas malaki sahod ng mga callcenter agent kumpara sa mga construction worker..GETS?
HOY pogi9486,, PAG-ISIPAN MO MGA SINASABI MO!
MAY GETS GETS KPANG NALALAMAN.
AROGANTE!!
WALANG MADALING TRABAHO SA MUNDO. LAHAT PINAGPAGURAN KAYA WALANG PAKIALAMAN SA BUHAY NG IBANG TAO NANAHIMIK NAMAN ANG TAO EH. ANG PROBLEMA KASI NG KARAMIHAN KINUKUMPARA ANG SARILI SA IBA. MINE YOUR OWN BUSINESS AS LONG AS WALA KANG INAAPAKANG TAO. WALA TAYONG KARAPATANG MAGSABI SA KAPWA TAO NA KUNG ANO ANG NATAPOS NILA SASABIHIN MO KAAGAD NA CONSTRUCTION WORKER LANG, TINDERA LANG, OR KUNG ANU ANU PA. BE THANKFUL KUNG ANONG MERON TAYO AT MAKONTENTO SA KUNG ANUNG MERON KESA NAMAN PANAY PANGHUHUSGA SA KAPWA AT PANG AAPAK AT TUMULONG NA LANG.
lahat ng trabaho mahirap! kaya wag kang mag aangas jan!!! makapang lait eh wagas!!! daig mo pa ibang lahi kung mang discriminate ka kabayan!!
to compare a construction worker with a call center agent is like comparing a door to a chair. wala silang relate, dahil in the first place iba naman ang requirements for construction worker at call center agent. and i assure you, wala naman college grad ang papatol maging construction worker.
PAG-ISIPAN NYO SINASABI NYO!!
pards ako i admit i work in a call center before and right now sa constuction as a quality conrol inspector sa Saudi Aramco wag mo sasabihin n mahirap magtrabaho sa construction baka laborer ka lng kaya ka nagsasabi nyan pero as a labor, foreman o kahit anong position sa construction di mahirap trabaho natin madali lng at mas lapitin ng sakit ang mga call center agents kumpara sa construction.. kaya wag kang magyabang kung di mo alam sinasabi mo
Try mong mag-agent sa company na pinagtratrabahuan ko at tingnan natin kung pumasa ka sa day 1!
In retrospect, i think dapat ang BPO/call center na mga batas-manggagawa ang dapat pagtuunan ng pansin ng mga senators natin. Milking cow ang mga call center workers pero masyadong napapabayaan in terms of the government protecting the rights of employees and citizens of the philippines.
na try ko na preho dre” mas msrap sa colcenter, kc de ercon pa” hehe
PAG-ISIPAN MO SINASABI MO..
ETO ANG PINAKA BOBONG COMMENT NA NABASA KO SA BUONG BUHAY KO. STUPIDO PINAGAARAL KA NG NANAY MO PURO LAKWATSA GINAGAWA MO!!
out of topic ka sir…di ung pagkakaiba ng trabaho pinag uusapan dito kundi ung pagtingin ng tao sa trabaho namin..gawa ka nlang ng sarili mong thread
haha because you don’t have brain maybe thats why u end up in a construction worker.
another stupid comment!
before you insult people try fixing your english first
“a brain”
“ended up”
“as a construction worker.”
PAG-ISIPAN MO SINASABI MO..!
LUMULUNOK KBA NG HIYA O MAY IBA KPANG NILULUNOK..??
hindi naman 2 pahirapan ng trabaho, respeto ang hinihingi nya at kahit basahin mu pa ang sinulat nya, wala naman xang nilait na trabaho,, oo mahirap mag karpentero,,
I experienced working in construction, wrecker and masonry was my position, in layman’s term, tiga bakbak ng bato at dingding. Compared to my experience with being a Call Center Agent? Construction was fun, you didn’t have to meet any metrics, you have no quota, you have NO strict coffee breaks, you have more than 6mins of time for the WHOLE day for bathroom breaks, You come-in late and you still get the PhP375/day(min during my time). You can advance your salaries for months if you had an emergency, You can sleep in the middle of the day if your work is done, You can sleep/rest ANYTIME when you feel like it(just don’t get caught and if you get caught you just get nagged at but NEVER terminated), You can chat with your co-workers and horse around during work hours, you can EAT anytime during the day, You can even come to work reeking of alcohol and no one, not even your boss would judge you, they’ll just laugh at you for your blunders. You’re just making ignorant comments.
Kasalanan ba naming na dyan ka nag work…
Law graduate ka di mo ginamit utak mo…
kung di puro dada lang…
anong gusto mo makakuha ka ng gratitude sa mga tao…
Susulat kapa para kaawaan kayo… Hindi naman yung mga client ang mga nag papahirap sa inyo bumaboy lang kayo dahil sa mga ibang ginagawa ng mga kasamahan mo,
Tulad ng mga talamak sa droga sa sex at kung ano ano pa…
Marami sa inyo ay spoil brats… Naka pag aral ng maayos na inglish noong nag aaral sa exclusibo Universidad. Ngayon ay na aaply bilang call center… kasi walang alam
Mas kinakawawa nyo pa nga yung mga taong English carabao pero nasan kami ngayon…. hahahaha
Karamihan sa inyo ang mga magulang eh OFW din na pinag aral kayo sa maayos na paaralan pero bumasak lang kayo sa call center…. kawawa mga magulang nyo
kawawa din magulang mo sir. may naabot ka nga. mapanglait ka naman. kawawa magulang mo. gumastos sila para magpalaki ng isang hipokrito.
I strongly agree with you engr! yung kaibigan kong mahinhin, ngayon napakawild na! talamak tlga sex at drugs jan! grabe! nakakawindang!
Engineer ka nga, produkto ka ng inang bayan na naghirap magpa-aral sa iyo, irony nga naman.. Mahirap buhay sa ibang bansa brad… Pinalad ka lang sa larangang iyong pinag sunugan ng kilay pero d mo matatawaran ang “skills” ng mga tga BPO …. Uwi ka d2 kng mei trbho kang mahanap, malamang call center ka… tas pag andun ka na, saka mo lunuking at kainin at namnamin yan pinagmamalaki mong titulo mo.. Makakain b yan pag kumalam na sikmura mo??? 😀
korek..hehehe law graduate tapos ganyan..tapos may magcocomment pa na inggit lang daw sa sahod nila.feeling nila ang laki laki na ng sahod nila..hehehhe
wow ha. alipin ka din naman ng mga banyaga diba? saludo ako sayo sir/ma’am! napakalinis mo wala kang bahid dungis! lagpas langit ang kabaitan mo. hahahaha!!! tawa na lang ako. nakapag abroad ka lang akala mo mas nakahihigit ka nang Pilipino? akala mo mas mataas na uri ka na ng tao? (ulit) tawa na lang ako. di nyo talaga naintindihan kung anong layunin ng post na to.
To: Call Center AGents are dick suckers.
How did you know that all call center agents are dick suckers? 2 possible answers are available:
1. You are one of those dick suckers.
2. You are an avid supporter of the so-called call center “dick suckers”. Kakaiba ba ang kiliti na dala nito sa iyo? Yummy ba??!?!?!?!.
DAMI MONG ALAM. BAKET HINDI KA TUMAKBONG PRESIDENTE SA SUSUNOD NA ELEKSYON KASABAY NILA EDDIE GIL AT IBA PA. TUTAL UTAK MO KASING KITID NG UTAK NILA.
☺ ☺ ☺
Hoy Bobo sampu ng mga pamilya mo! Gumawa ka rin ng article na tungkol s construction worker kung gusto mong i respeto rin ng ibang tao yung trabaho mo!!! Tangang to, kinumpara pa yung construction worker (no dis respect sa mga construction worker) sa mga nagtatrabaho sa call center.
►walang bobo parekoy… gaanu ba kataas at karami kaalaman mo?????
ang ibig nyang sabihin,, walang special
sa call center hindi lang po katawan ang isinasakripisyo kundi lahat na po.bago po natin ikumpara sa trabahong iba I try po muna natin pumasok sa call center ng maramdaman at makita din po natin kung gano kahirap ang mag trabaho sa isa ng BPO Company. Kudos po sa mga construction at factory worker and sa lahat ng trabaho at ganon din po sa mga nsa BPO Company na pinanggalingan ko.
Sino kayang na boohoo ngayon? di di ikaw stoopid!! you’re one example of a puny human being na hinding hindi matatanggap sa call center.. Tignan mo nga, you can’t even understand what the blog really says. It’s telling the readers to RESPECTworking in a BPO. HIndi yung ikumpara yung pagiging construction worker sa pagiging call center agent. Magkaibang line of work sila na hindi dapat i compare. Feeling ko nga magtry ka lang pumasok sa recruitment area ng call center BAGSAK ka na agad! I really pity you! Magbasa ka ng tama, hindi yung comment ka ng comment jan wala ka namang alam. Kung hindi mo maintindihan yung sinasabi ng blog, i-google translate mo, or better yet i translate namin para sayo! Tanga ka na BOBO ka pa!!
aahhhaaha..ulol..
kasalanan nyo yan kasi nung pinapag-aral kayo, namamayabas kayo! lolz
di naman kasama sa usapan ang construction worker. the topic here is about people na nag puput down nang mga nagtatrabaho sa call center agent. may nag put down ba sa topic dito sa construction worker? proof read before you complain.
►hindi yan dahil sa hindi binanggit. nagbigay lang sya ng example. para hindi masabing special ang kanyang trabaho sa iba! ipapalabas kc na special. walang special. kea maraming magre-react!
maraming sobrang napapagod, pressure at stress! o mashigit pa. pero hindi iniinda.
anong ipinapaabot ng blogger dito.
walang okay na taong pagsasabihan ng ganun.
bka may problema ang blogger at hindi ung nagsasabi ng “lang”.
kea may taong hindi nkkpag-absorb o mka-accept,, kc may problema sa kanya. kung hindi sa unawa ng utak nya o ego at pride sa damdamin nya.
►may sakit ang blogger. ☺
hoy bobo kong nursing graduate ka at papipiliin ka sa dalawa, magcoconstruction worker ka? tanga!
if im not mistaken ang topic is ung side comment na “call center lang pala nagwowork.” my masabi lang? pinoy nga naman… haixt.. no wonder… your name fits you perfectly.
BOOM! hahaha.
Nagtatarabho ako sa callcenter. 3 years narin, Tama ang lahat ng sinabi niyang lagayan ng mga ahente. Pero ang mga pagsasamantala na ito ay hindi lamang sa callcenter nagaganap. Sa kahit anong trabaho meron mga ganitong kondisyon.
Mali lamang ang pagkakakumpara niya sa callcenter at pagawaan (factory o contruction). Kung humihingi ka ng respeto bilang isang callcenter agent. Dapat marunong kading rumespeto sa trabaho ng iba. Mapacontruction man yan, factory worker, waiter, pesante.
Mali na pagbangain mo ang mga manggagawa. Lagyan ng lebel at label. Kasi pareparehas lang naman napagsasamantalahan ang lahat ng mga manggagawa. Pareparehas lang ginagwang parang mga robot ng mga kompaniya. Pareparehong pinagkakaitan benepisyo. Parepareho lamang na walang katiyakan sa trabaho.
May nabasa ako sa baba, sabi mas stressfull daw ang mga callcenter agents “It’s because there was a study wherein it showed that BPO/Call Center Employees are the most stressed people. It didn’t demand for physical strength compared with a person who’s working in a construction site. However, working on a graveyard shift with schedule changes being applied almost every 2 weeks is stressful enough since the body clock requires at least 6 months of the same work schedule before it can fully adjust. Not to mention sitting for 8 hours or more can ’cause different conditions like Costochondritis, etc.”…. Parang gusto kong kwestyunin ang research na ito. Stressfull nga naman talaga iyan. Pero ganon din sa pagawaan. Shifting sked, nagtratrabaho din sa holiday. Pero mas stressful siguro yung pagkatapos ng sampung oras na pagbabanat ng buto. uuwi ka sa bahay, makikita mo ang pamilya mo na gutom na gutom at mabibili mo lang ay isang salop ng munggo at isang kilong bigas na pagkakasyahin sa isang buong maghapon. Mas stressfull siguro na makita ang mga anak mo na imbes na nasa eskwelahan, nasa kalsada at nagbebenta ng sampagita dahil kulang ang sinasahod mo. Buti pa nga nakaupo lang mga agents. Hindi risky. Subukan mo kayang 10 hours nakatayo sa conveyor tapos sa isang iglap lang, makita mo kamay mo putol na…..
Dapat pinagUunite ang mga manggagawa hindi pinagbabanga. Dapat magkaisa ang lahat ng mangagawa para baguhin ang ganitong kalagayan sa isang workplace. Ikaw na nagsulat ng blog na ito, dami mong reklamo. Pero ni minsan ba, gumawa ka ng paraan para baguhin ang mga nakikita mong mali? Mas proud ako sa mga maralitang manggagawa dahil meron silang pagkakaisa. Ito ang kadalasang wala sa mga trabahong pang “middle class”. kaniya kaniyang sagwan para sa sariling pag-asenso. Mga manggagawa, tulad sa paggawaan, kailngan sabay sabay ang pagkilos, may koordinasyon. Iyan ang katangaian nila na ginagamit upang bakahain ang pagsasamantala sa kanila. Di mo ba napapansin sa callcenter, ang pakiaalam mo lang ay ang sarili mong stats para tumaggal ka at hindi masisante. Ganoon kasi ang itnuturo sa atin sa loob ng BPO. Dapat baguhin natin ang ugaling iyon. Dahil ba may pinagaralaan ka kesa sa mga contruction worker, ganon mo narin silang maliitin? Alam mo bang manggagawa ang nag papaikot ng ekonomiyo. Mga manggagawang lumalahok sa produksyon. Kung wala ang mga produkto na ito, tandaan mo, wala kang trabaho jan callcenter.
Well said!
nakakatawa ka. bumalik ka na sa paghalo ng semento, indiyo.
►construction worker po ako. gusto mo ihalo sa semento at isama sa buhos??
i tried construction .. have you?? And believe me… in construction, you’re dealing with physical stress. Try in a call center, wherein you have to deal with emotional and mental stress, especially for technical support. Let’s see if you can still say that.
►alamin mo muna ang salitang “construction” or “construction worker”,, bago mo gamitin.
marami naman taung paraan para mag-search.
►katarantaduhan yang sinasabi mo na physical stress at sa Call Center, mental at emotional.
►pinag-aralan ko ang construction at pina-practice ng ilang taon bilang isang CE.
at pinagyayabang mo ang dealing dealing with emotional at Mental mo..
may let’s see let’s see kpa!! Leeeetchee!
lahat ginagamitan ng mental.
at lahat pde magka-stress.
→andali nyo lang sabihin na “try in a call center”. Iba iba ang tao may iba ibang skill.
►try mong tumuwad!
Dito sa discussion na ‘to, makikita mo kung sino yung mga may kwentang kausap sa wala, mga malayo mararating sa hindi at yung mga nagiisip kung ano ba talga yung pinag-uusapan o hindi
you are a law graduate,,,then you should not working there..or simply sabihin u lang na “bakit ganito im a law graduate bakit bagsak ko call center?” but TAKE NOTE lahat ng trabaho kaylangang i respeto,lahat ng trabaho mahirap,kaya lang may kanya kanyang dahilan,,,pero alam mu ba kung anung pinaka mahirap na trabaho??yung mga walang uniform na magagara,,gusto mong malaman kung anung trabaho yun? nasa paligid lang natin,,mga basurero tindera driver ng bisikleta tindera sa kanto constructuon worker katulong labandera at marami pa,,,pero wag mung itanung kung bakit ganyan lang work nila kasi karamihan sa kanila ay walng kakayahan mag aral tulad ng kinuha mo,maswerte ka graduate ka ng law at maswerte ka dahil sa call center ka nag tratrabaho
Mukha ngang call center agent ang sumulat nito. Anak ng puta ang panget ng sentence construction .Law graduate pa daw? pwe kaya siguro di makapasa pasa ng bar exam
I agree..
it says all in your name… stoop-id! buti nkabayad ka ng pangrenta mo sa internet mka reply ka lang sa pnost mo d2.. nu ba yan net mo jan hulugan ng piso???
WALA NMAN PONG SINABING SA CONSTRUCTION LANG PALA NAG WOWORK.. ANG POINT JAN IS BAKIT KAILANGAN SABIHIN NA CALL CENTER LANG.. BASAHIN PO NG MAIGI..HINDI DAPAT MAGKOMPARA.. PEACE..
kasi ang ng sulat niyan ay law graduate tapos call center lng sya ng trabaho… yan lng ba kaya niya? kaya na sabi yan “sa call center lng pala ng trabaho.”
respect.pero yung situation ng mga call center agent ay pareho lang sa ibang work..i mean katulad ko sa work ko,bawal naman talaga magdala ng phone.shifting sched.kahit bumabagyo kelangan mo magreport 2 hrs before duty kung di ka makakapasok..i mean its normal.tapos may magcocomment pa na ang sahod ng iba eh pang gimik lang naman nila..akala nila ang laki na ng 30k????????duh…tax nga lang namin yan eh..hehehe pero yun nga,yun basis nya na mahirap ang pagiging call center agent ay hindi sapat.but i still respect them ofcourse.
Yeah.. Galing na rin ako sa callcenter for 1 year at tama si “Unknown”… Mahirap magtrabaho dun kasi paulit ulit at nakakasuka yung ginagawa… Kaya umalis na rin ako kasi hindi mo siya mapapagmalaki… Pero kasi kung icocompare mo sa mga trabahong hindi ganun kalaki sweldo at mas “mahirap”, mas pipiliin ko yun kesa sa magcallcenter. Yun lang naman malaki lang ang sweldo tapos yung mga nakagrad ng matataas na degree then magaapply lang sa ganyan yun yung mga walang kwenta na move. Chaka eto lang masasabi ko –> Mas Matataas pa yung dangal ng mga minimum waged employees kesa sa nagwowork sa callcenter… 🙂 Kumbaga, mas mataas pa rin ang dangal ng mga Janitor/ security guard kesa sa kanila 🙂
construction?? what the hell..mas ok pa ikumpara ung work nmin as food attendant s hotel kasi shifting din kami at paiba iba ang sched. madalas overtime kc late or absent ung kashift nmin.. then mahirap pa lalo pag wala ung bartender kasi minsan kami ang nasa bar kahit di nmin trabaho yun.. then sabayan mo pa ng full house guests ewan ko lng kung di ka mataranta sa mga orders at request nila.. at ibat ibang lahi pa kausap nmin, minsan di mo makausap ng maayos kc di makaintindi ng kahit english ung guest kaya magsisign or body language nlng just to communicate on them clearly..
Sa lahat ng nagbabanggit dito tungkol sa Construction,, siguraduhin na alam ninyo ang sinasabi ninyo. siguraduhin ninyo na alam mo ang salitang “construction worker”. siguraduhin mo na malawak ang pag-iisip mo. mamaya hindi nyo alam,, idiot pla kau.
un plang nasa mind ninyo at iniisip ninyo construction laborer. limited na pag-iisip un.
alamin nyo mga sinasabi ninyo.
Construction Worker po ako!
pinag-aaralan namin ang Construction ng ilang taon. at Math ang major hanggang matapos.
hindi pwedeng pisikal lang ginagamit dun.
wag nyo ipagyabang ang pagamit ng utak.
bka pag pinag-estimate, pinag-design at pinag-compute kau… malalaman nyo ung sinasabi nyong pag-uutak nyo.
kanya kanyang field po yan. maaring magaling ka sa talkist, as call girl or call boy, may magaling din magbakal at maghalo ng semento at para maitayo ng safe ang establishimento ninyo.
mag-isip ng sakto.
Respeto sa mga Construction Workers… Isa din akong construction worker..Masasabi ko lng po e2ng mga construction workers/laborers na ito ang gugustuhin kong makatrabaho habang ako’y nabubuhay.. ako’y CE din pero ang mga taong e2 kht nde nakatapos ng pag-aaral ay pareho lng sa mga katulad nming nakapagtpos.. Physical (Construction worker – given na sa knila un / CE paperworks,site) Mental/Emotional (Construction worker – yung sigawan ka ng engineer at foreman para matapos ung trabaho kc very urgent bubuhusan mamayang gabi, ito’y napakadelikado kase magbubunga ng away “STRESSFUL TO BOTH PARTIES”..(CE ung oras oras kaung binoboljak ng boss nyo dahil mali ang cutting list ng bakal, pumutok ung porma at kinabukasan 10 construction labor ang need mo para maglinis ng tumapon na halo(kasama sa work ang pagputok)..iNTELLECTUAL (Construction worker- Marunong ba kaung magbasa ng plano ng bahay/building? alam mo ba kung paano itinayo ang hagdanan nyo? cge tgnan ko lng kung kaya mong “i-layout un”hahahah E2NG MGA CONSTRUCTION WORKER ANG MAY KAKAYAHAN GAWIN IYON.(CE-ok po heheh alam na un) With all due respect.. ipagyayabang ko ang field ng construction.. DAHIL NANDITO ANG SHOWBIZ.. KOMPLETO, MA-AKSYON, MA DRAMA AT COMEDY..
RESPECT AND HONOR TO THE CONSTRUCTION WORKERS
agreed
Bobo. Enough said. Lol
LoL, your name suits you perfect. Trollolololol (yet so true)
I’ve tried it. before ako mag call center. I was a construction worker. But the salary is not enough… So I study again and then i’m a operation manager in a call center….
every job is hard no need to compare. this post is about how a certain person discriminate a call center person which they taught it was only sitting pretty and saying hi and hello. which is not.
Excuse me! Magpala, mag-martillo, maghalo ng semento— mahirap! Pawis at Pagod! Subukan mo mag call center- kahit gaano kalakas katawan mo, sasabog ang utak mo!
stoopid git… bagay seo ung name mo…..it reflects and it shows….”
stupid”
pang bobo ang construction puro katawan lang kailangan mind you i have tried it and it is harder to use your mind to construct grammatically and politically correct statement rather than lifting heavy stuff utak utak din pag may time…..
I agree with you @ stoopid git….naka aircon pa sila…
kahit anu man yang trabaho nyo mahalin nyo at wag nyo kalimutan kahit mahirap work nyo smile lang wag nyo kalimutan mag saya sa kabila ng pag hihirap sa work, tandaan we live once kaya e enjoy natin… ako nga graduate ng 4 years course pero ito hirap na hirap mag hanap ng work but still di ako nawawalan ng pag asa at di ko kinakalimutan ngumiti sa kabila ng aking kabiguan sa pag hahanap ng trabaho…. ang importante wag tayo mag kumpa-kumpara ng mga trabaho kasi iba iba ang mga pinagdadaanan natin…. ika nga nila DO YOUR ORDINARY WORK WITH EXTRA ORDINARY LOVE for sure di mo mararamdaman ang hirap at pagud…. 🙂
DO YOUR ORDINARY WORK WITH EXTRA ORDINARY LOVE
MORON! Natural iba ang hirap sa construction, ka high blood ka.
hulaan ko? marami dito ang nakikipag talo sa level ng trabaho, compare dito compare doon, eh wala nmn trabaho. hahahahaha kung nag aral ka ata may pinag aralan ka eh bat papatulan nyu ung comment na walang katuturan tpos di nyu matatangap ung comment na ganito so papatulan nyu? ehdi ang hulog pumantay kau sa comment na pang walang pinag aralan,,or mas masahol pa?,
construction work?? i used to work here and abroad too. karamihan kasama mo walang sariling utak. parang pako lang din, sorry ha? honestly, nakakasira ng araw karamihan sa mga kasamahan mo. inaantay lang mag-bell uli. pag-inutusan, tayo pa maging kontrabida, sip2, at kung ano2 pa..
@Stoopid Git and Marky Boy: wow grabe ah. sige kayo na ang magaling. Bottom Line lang. RESPECT. Hindi naman kailangan mag compare. Marangal na trabaho ang pagiging Call Center Agent/Representative. Try nyo lang mag apply kahit alin sa Makati, Ortigas, QC, Alabang, na mga call centers and tell us kung masasabi nyo pa yang comparison nyo.
tama na po ang away.. lahat po tayong pinoy ay hardworker. kahit saan man tayong bansa mapadpad kilala tayong masikap. sa bawat trabaho may kanya kanyang hirap. thumbs up po ako sa gumawa neto. wag naman po sanang laiitin ang kinatatayuan o posisyon ng bawat isa,. kung gusto po nating i respeto ng ibang tao. matuto rin po sana tayong rumespeto.. GOD bless po
What people might mean about “sa call center lang pala nagwowork” was that it is not aligned to your field. You studied for a 2 or 4 year course, or in your case, lots of years, but then you are not working on somewhere that you may apply what you’ve learned. The point is, sayang ang degree. But nevertheless, hindi pipichuging work ang pagiging call center ageny. So people, please remove the LANG word. You are just like us who are in the travel and hospitality industry. There are no vacations and holidays in the airport and hotel. We have graveyard shifts and 3am flights. It’s do or die when there is a typhoon. Hindi lang callcenter agent ang nakakaranas nyan.
Anyway, nice blog though. 👍👍👍
i get your point @lalalalabamba and i agree. however, those people — and i’m included, who opted to work in this industry are those people who would want to have higher salary kasi sila ang bread winner. buti ka, nasa hotel, may chance na magka-tip. eh pano kung ang natapos na work eh sa regular office lang talaga na may minimum pay, will it be enough lalo na karamihan sa nagtatapos ngayon eh may “mission” na makatulong sa pamilya lalo na sa pag-aaral ng iba pa niyang kapatid? that is why there are people who opted to work in the call center industry. di naman kami magkaka-incentive or tip sa regular na opisina eh. pwera na lang siguro sa customs.
Me too.. It always depends. The word “LANG” makes it worse kaya may mga ganitong sentiments nagiging issue sa iba. They may “know” it but they never “have” it. People who are saying na may “script?” for sure never stay for a long time in BPO.. 🙂
@Stoopid git: mas mahirap pa rin ang mag-trabaho sa call center compared mo sa construction tange!
hindi mo naintindihan kung anong ibig sabihin ng post na to ng author no? ipinagtanggol niya lang ang mga call center agents na laging sinasabihan ng “call center lang pala nagtatrabaho”. hindi naman sinabi ng author na pinakamahirap na trabaho ang pagiging call center agent. construction worker ang tatay ko pero nakapagtapos kami ng college. after college, nagtrabaho na agad ako sa regular na opisina pero dahil maliit ang sahod, pinili kong mag-apply sa call center. ang ibig lang sabihin ng author, irespeto ang taga-call center tulad ng pagrespeto namin sa kung anong propesyon ang meron ang ibang tao. yung sinabi ng author na For those who uses the phrase “call center lang pla nagwowork” I challenge you to try and enter this profession and after 2 or 3 months, tell me the same phrase that you mentioned and I promise you, you will change your perception!; this only means yung mga taong nanlalait sa pagiging call center agent, itry nilang mag-apply and go back to us, tell us of your perception of the job since it’s not easy. hindi ko sinasabing madali ang trabaho ng construction worker, nakita ko ang paghihirap ng tatay ko kaya nga hats off din ako sa may ganitong profession, pero itinama lang ng author na hindi tamang isipin ng kahit sino na madali ang trabaho sa call center. “In summary? Respect!” yan lang naman ang gusto ng author para sa mga taga-call center. wala naman akong nakitang kahit na anong pangit at laban sa ibang trabaho ang ginawa ng author.
stoopid git, kung hindi mo naintindihan ang nabasa mo, wag k n magcomment dahil hindi nya sinabi n madali ang construction n trababaho o kaht n anong trabaho. ang sinasabi at ipinaaabot lang ng mga taong nagtratrabaho sa call center o kahit n anong trabaho ay huwag maliitin respetuhin ang bawat isa. OO mahirap ang contruction Physically. Pero sa call center mahirap sya mentally. kadalasan pag night shift madalas nasa piligro ang buhay mo dahil sa mas maraming masasamang loob kapag gabi.
I would like to answer some comments and provide some ideas regarding the BPO/Call Center Industry. I’m Paul and I’ve been working for this Industry for more than 8 years and so far I have no plans of changing my career, by the way I’m a college graduate with some units in graduate school (I’m just giving a fact not trying to brag my education). Working in a BPO/Call Center Industry is also a career, well it depends if you chose to be an agent for the rest of your life or you chose to be stagnant on a certain post.You just need to work hard and prove yourself. So, for the people who said that it is “just a job” think first and try to define the word “career” especially for those people who really means to degrade the said job or industry. The BPO/Call Center Industry offers different careers and also hires other post, for example accountants, software engineers, psychometric etc.
Not all BPO/Call Center Industry accepts undergrad, there are some clients and accounts that requires a college diploma and there are some post that even requires a masters degree like being an Site Director or being a General Manager or Country Manager.
There is also a difference between BPO and Call Center, though it’s almost the same but just to let you know Call Center is just part of BPO there’s more to it and will take time for us to discuss.
Not all are being compensated well, an agent in the U.S.A. is earning an average of $8 to $10 per hour so in an 8 hour job that would be $64 (using $8 as a salary), in the Philippines the average daily rate of a call center agent is 600 Php to 1000 Php depending on your account or depending on your contract, where in supposedly if we will convert it using 40 Php for every $1 that would be $2,560. But since we are in the Philippines most people think that it’s already a high paying job because our minimum wage is around 400 Php. Also, there are some accounts who offers 12k as a basic salary SIMILAR with some offices in Makati and Ortigas.
HIV / Aids really depends on your life style and NOT dependent to your job title, though we have to admit that in recent surveys most of the people working from the BPO / Call Center Industry is the common victim. HIV / Aids is a delicate issue and in RESPECT for those victims we should not bring it to the conversation (pertaining to those people who brought this issue).
I believe the author of “Sa Call Center Lang Pala Nagtatrabaho” did not compare the call center to a construction employee, so I believe there should be no issue about it. The last paragraph only states that “Call Center” is being classified by our system as a factory worker which is really unfair and unjustifiable. Unfair for each other not only for a specific side. I mean WE Filipinos should stop giving comparisons on delicate matters like job title and most of all should stop degrading each others job or personality. I believe the author and most of the people working in the BPO / Call Center Industry is being irritated to hear the word “lang” (which is being disrespectful) because it means a lot for us.
For people not working in the BPO / Call Center Industry especially for those people who INTEND to degrade our job / career or the industry we are working for prove us that your well educated and you deserve the highest for of respect.
For some people working on the BPO / Call Center Industry, we should not waste our time having an argument with people who doesn’t know your job / career. Instead EDUCATE them regarding your job, your industry and your beliefs. At the end of the day, remember that your tax also covers the people earning the minimum wage and below. Just kidding, at the end of the day, it’s your contribution to the society and your good dids that will earn you respect not your job title and not your diploma.
Thank you for reading.
This one. *slow clap*
Tried that bro for 6 months before finding a job as an artist.Then the economy went sour and had to work in a call center,it pays real well and in contrast its real hard. It takes smarts to be in a call center good character and you must be in good health, not to mention you must have a willingness to be taught and learn real fast. Do you think your up for the challenge?
wow 30+ k.. you must be a fucking billionaire by now. Pahingi naman ng konti.
Construction @ Php 40 an hour? you call that a job? LOL!
► napakayabang mo magsalita Chef of fire..!!! lutuin kita sa sarili mong apoy eh!
Construction worker ako,, at bka masmalaki pa sweldo ko sau. sobrang pagmamaliit mo.
bka tae ka lang?? hindi binibasehan sa sweldo un. tarantadu!!
“Sa call center lang pala nag tatrabaho” ….. ito ang sinasabi ng ibang tao kapag nalaman nila na law graduate ka tapos sa call center ka nga lang nagtatrabaho. Kasi iniexpect nila na sa law firm ka pumapasok. Hinde nila minamaliit ang pagiging call center agent. Nadisappoint lang sila na nag aral ka ng law tapos sa ibang field ka din pala magtatrabaho.
Frustrated lang siguro ang author kasi hinde pa siya pumapasa sa bar at maraming stess sa trabaho.
Bakit kelangan namin mag construction worker kung may natapos naman kami? Bitter ka lang kasi yung isang taon na sweldo mo,tax lang namin sa isang kinsena..You poor little thing!!
Mas mahirap ang maging call center agent kasi may mga metrics na kailangan ipasa di katulad sa construction basta hard working ka lang walang pangamba na mawawala ang trabaho. I also worked as a construction worker before kaya nasabi ko, but the bottom line of this shit above is RESPECT no matter what walk of life we came from, all of us play important role in this society..
uu mas mahirap ang construction pero respeto naman walang madaling trabaho mahirap nga magwork sa normal na oras ang magwork pa kaya ng gabi sa call center?…pls respect nalang po!!!at qng ang trabaho nyo ai construction atleast merun pero dont blame to others why you’ve got that job kng nag aral ka ndi ganyan work mo….
Wala namang madaling trabaho. bawat trabaho ay may kanya kanyang hirap nadinadanas, problema, at sakripisyo…
I already tried that, stoop (nice nick). And I can tell you, a call center job is a notch harder than working at the construction site. I’ve been the ff:
– market vendor
– tricycle/jeepney driver (Pasig-Quiapo)
– baker
– car painter
– house boy
– hospital janitor
Again, I can tell you – it’s harder to fry the brain than the body.
Sa call center walang career growth. mabilis pera, kaya mabilis din mauubos. mostly yung iba pa-CONIO effect pa.
out of the topic lang??? get sound argument! call center job ang pinag-uusapan tapos napunta k sa construction. The bottomline here wag maliitin ang pgging call center worker nila!!!
out of the topic lang???ANG BOOOHOOO MOOO!!! The bottomline lang WAG MALIITIN ANG PAGGING CALL CENTER AGENT NILA!!
Before anything, A ROUND OF APPLAUSE FOR EVERYONE, A SARCASTIC GRIN, A LOUD TSK-TSK, AND A DEEP SIGH OF DISBELIEF,,,
WELL, THIS ONLY SHOWS HOWS HOW DESPICABLE FILIPINOS ARE. TO THE OWNER OF THE POST: DID YOU THINK POSTING YOUR SENTIMENTS BECAUSE WE ARE FREE TO EXPRESS WHAT WE THINK AND FEEL WOULD HAVE DONE ANY GOOD? IF YOU READ THE 1000+ COMMENTS BELOW, THE CHAIN OF COMMENTS AND REPLIES HAS TURNED INTO A BABBLING CONGRESS (IRONIC AS IT MAY SOUND, BUT YES-IT IS WHAT IT IS) OF BABOONS.
WITH RESPECT TO THOSE WHO ARE BEING NEUTRAL ABOUT THIS-YES, NO ONE HAS ANY BUSINESS DEMEANING, CONDESCENDING OR FOR THAT MATTER INSULTING ONE’S CHOSEN PROFESSION, CAREER OR JOB-MEDIOCRE AS IT SOUNDS BECAUSE WE ARE ALL DIFFERENT. MORE THAN THAT, TO MOCK PEOPLE BECAUSE THEY HAVEN’T FINISHED THEIR EDUCATION IS JUST OUTRIGHT PATHETIC. WE DON’T KNOW EVERYONE’S SITUATIONS IN LIFE THEREFORE HAVE NO RIGHT TO BE JUDGMENTAL OF ANYONE’SS EDUCATIONAL BACKGROUND. AND AS FOR ONE’S INCOME-THIS IS WHERE EVERYTHING GOES DOWN THE DRAIN. PEOPLE BRAGGING HERE AND THERE OF HOW HIGH THEIR SALARIES, COMPARING WHAT THEY RECEIVE TO THOSE WHO RECEIVE FAR LESS. YOU BRING UP THE HIV ISSUE, WHICH IS VERY SENSITIVE, ESPECIALLY TO THOSE ALREADY AFFECTED BY THE CONDITION. ANG BABABAW NYO. GRABE NA ITO. ANG LIIT NA BAGAY WHERE READERS COULD HAVE, INSTEAD OF IGNITING NEGATIVE COMMENTS AT LEAST TRIED TO PACIFY THE MATTER INSTEAD MADE IT WORSE. WALANG KATAPUSAN SAGUTAN AT HIRITAN, PANLALAIT, ETC ETC.
TAKE NOTE, SA POST LANG ITO HA. YAN BAGAY NA YAN, CAREER, TRABAHO, SWELDO PINAG-DIDISKETAHAN NA. WHAT MORE WITH BIGGER ISSUES LIKE OUR GOV’T ETC? SAME ATTITUDE PA BA? PEOPLE POWER, THE VOICE OF THE PEOPLE? SAYANG, DEMOCRACY PAMAN DIN TAU, PANAY KALOKOHAN NAMAN KINABUBUNGA. TSK TSK.
WELL, JUST BASH ME IF YOU WISH WITH YOUR COMMENTS. LOL. AT LEAST I’VE SPOKEN OUT. HAHA…TIGNAN NATIN SINONG PIKON.
PEACE OUT-STRIVE TO BE BETTER INDIVIDUALS, NOT BABBLING BABOONS
stupel!!!! all work is mahirap but it defend on the salary….mahirap na work na mataas ang salary or mahirap na work na may mababang wages??? saan ka doon???
MAkes sense! Thumbs up.
@stoopid git- wala ka cguro ibang alam kaya nahulog ka sa construction! BOBO!
OMG! Who cares??!!!
bobo ka lang kasi kaya hanggang construction ka lang hahahaha
SA US construction workers get paid a lot more, since they are skilled workers, call center agents just little over minimum wage since they can just hire a group from other nation for a cheaper price, u dont have to be a college graduate to be a call center agent in the US but sa PHILs i believe its a must
To be honest with you na try ko na lahat yan and being a call center agent is the hardest.. nag litson ako ng baboy nag panadero, nag latero minsan side job ng construction pero even if this freakin job is the highest paid i’ve ever been I’m tellin you sir that insults everyday in every call wihin 8 – 9 hrs work taz ang tulog moh pag uwi 4 – 6 hours lang believe me kakainin moh yang sinabi moh…
ay hindi gets… ang sinasabihan nya dito ung mga nasa professional world, ung mga nakatapos ng mga degree nila na nasa linya talaga nila…. swerte ung mga un kasi nakapasok talaga sa linya nila agad, ung mga nasa call center na nakagraduate ay hindi pa kaya sila nagtyatyaga dun. mahirap ang trabahong call center kahit sa interview pamatay na. may alam akong mga nasa professional world na ganyan kung tignan ang mga nasa call center pero wag ka patry mo magenglish pulpul… kaming galing sa call center pag nakapasok sa field namin mas dadaigin pa naman mga matatagal na sa professional world lalo na pagdating sa pakikipag communicate.
yah boohoo..what’s a shame in being a factory worker? You defend one job and yet malign another…hmmm Every kind of job should be respected…just saying!
try mo kaya magsalita ng dere-deretso ng 8 walong oras.. buti pa nga construction pwede tumunganga at magpahinga pag pagod na.. eh pag cc agent dapat parati kang alert ng buong 8 oras or else papalpak ka.. malas mo pa kung kelanGn ka mag-OT… dapat din lagi nagmamadali kc may oras lang ang break di tulad s construction parang maraming beses pwde magmeryenda dahil kung gugustuhin, pwede…
Lahat naman ng work mahirap o may hirap kang mararanasan. Ang pino-point out ni blogger eh yung pagmamaliit sa mga nagta-trabaho sa callcenter sa pagsasabing “Callcenter LANG pala nag ta-trabaho”.
@NEO “Madalas, may makakasabay kami sa restaurant or bus or just any public place, maiingay na call center agants, then ipanaparinig na ang sweldo ay 35K, ung isa naman humirit ng sa Dubai na raw sya mag cacallcenter kse tumangap na sya ng offer – Php 50K a month daw. Walangya! natatawa na lang kami ng mga officemates ko na kasama nila sa jeep. Ang hirap kse senyo, ang tingin nyo sa 30/35K, malaki na.ROFL..ano un? Monthly tax lang un ng average IT guy na may 3 to 4 years experience eh (hindi lahat ganun, pero madaming IT na ganun – ung totoong IT ha – not customer service agent). Eh kung mataas na sa kanila iyon anong problema mo? Ano ba ang issue mo yung “ingay” o yung fact na sinasabi nila in public ang suweldo nila? Puwedeng “normal” sa kanila na pag-usapan iyon in public kasi alam nila na marami na ang kumikita nang ganon at hindi iyon big deal. Kung PARE PAREHO LANG NAMAN KAYONG NANGANGAMUHAN AT SUMASAKAY ng JEEP ano ang itinaas mo sa kanila? HANGGAT NASA PUBLIC na lugar ka wala kang karapatan na diktahan ang iba sa kung ano ang dapat at hindi dapat pag-usapan at kung gaano kalakas o kahina ang boses ng mga nagsasalita. UNLESS NA LANG SA SOBRANG TAAS NG SUWELDO MO KAYA MONG BILHIN ANG PAGTAHIMIK NILA.
Amen! Hahahaha!
actually it’s a no brainer no offense pero na-try ko na yan.
nakakatawa diba gusto nila ng respect pero pag may nag comment na iba(hindi naman sinasabe na madali lang mag call center) mag rereact na bobo ke construction lang na kesyo laki sweldo pang gimik lang. Hypocrites.
Lol, construction job is like call center job. Both employs people that fails to get a job with ther choosen field. You know, its like the recycling bin in your computer. You place all your trash in there. Get a job in line with what you really want to be guys.
mimomiko – Ser baka naman kasi sobrang dali ng trabaho nyo, like call director or something.. hehe.
NEO – tama ka naman sa mga “ibang” call center agents na mayayabang, pero hindi naman po lahat. hindi din lahat pinagmamalaki na call center sila nag wowork, I don’t brag that I’m in this business. I’m not proud, yet I’m not also ashamed. And the pay? oh no, akala lang ng iba malaki, pero sa totoo lang, kulang pa sa lahat ng mga trabahong ginagawa namen.
oh…btw..the stress thing complaint?!! Anong stress doon? you have a freaking script to follow for goodness sake!LOL…
– Probably you won’t know the stress, kasi, yes, sa ibang call center, all you have to do is just to take in calls, pero hindi naman po lahat. Call Center din ako at hindi madali ang trabaho ko. Hindi ako manager pero I don’t just take in calls. Seryosong nakaka stress. I’m not saying na hindi nakaka stress trabaho nyo but then again, not because it’s call center lang eh hindi na nakaka stress. 😛 Probably iba-ibang level ng stress lang ang binibigay ng iba’t ibang line of work.
PS, hindi lahat ng nasa call center ay mahilig uminom, manigarilyo at gumimik. 😛
Well natatawa ako sa mga gantong sistema sa ating bansa, Totoo may discrimination when it comes to Job Titles. Ako i never bragged about anything.
30k salary oo malaki na para sa isang tao for monthly basis para sa starter.
Pero when it comes to profession soon mamemeet ang salary ng ganyan or even more.
Mag 4 years na ako sa field ko as I.T pero short padin sakin ang malaking sahod. kase gusto ko maibigay sa pamilya ko ang “THE BEST” di pwede sakin ang sapat lang.
Ako base on my experience as I.T Net Ad sa isang BPO company, Madaming tao na magtatanong kung anung trabaho ko, at kapag sinabi ko na I.T po ako sa isang Call center. babanat sila ng “Ahhh okaya naman Ahhh ok” at ang masaklap pa ay magsasalita pa ng kayo ung mga tumatawag at sumasagot sa telepono diba?
Sa mga ganyang tao di nalang ako nag rereact na para mag paliwanag pa. sagot ko nalang “Di po kami ung nagaayos at nagseset up para sakanila”.
At ang sobrang kinaiinisan ko pa ay ung mga Ahente at Bisor na kala mo kung makapag react kapag nagkakaproblema ay pasigaw at gigil na gigil saamin. kaya nakikita ng mga ahente at iniisip lang nila na mas mababa pa kami sakanila. hahahaha
Natawa nalang talaga ako sa mga ganong tao, di nyo ba maisip na kami ang backbone ng isang company di lang sa mga BPO. kung wala kami wala kayo. at isa pa paala sa mga ahente na mga kupal saamin. Ingat nalang kayo “Kasi kami kaya namin sirain trabaho nyo, papaliwanag lang namin na nagloloko network or pc” lusot na kami, pero sisiguraduhin namin na babagsak ka sa stats at matatanggal ka.
Sa term ko na “kung wala kami, wala kayo” it is the flow of the job.
papasok ang engineering & construction (electric / fire and safety) bago ang karamihan ng trabaho, papasok na jan ang mga offices works (Accountancy, Law Firm. BPO etc. etc.)
Kaya ang masasabi ko nalang para sa lahat ay “Irespeto natin ang isa’t – isa.”
~ Peace yow!
ano ba yan. the person who posted this did not say na ang pagiging call center agent lang ang mahirap na trabaho. what he meant was that mas mahirap ang trabahong toh kesa sa iniisip niyo.
and let me clarify a couple of things as well:
1. HINDI LAHAT NG CALL CENTER AGENT GIMIK AT YOSI LANG ANG GiNAGAWA. marami pong nasa bpo industry na pamilyadong tao, take for example one of our bosses. she has a 2-year old daughter who has cancer, but she and her husband took this job because the pay and medical benefits help them out in prolonging their daughters life. maraming single parent din na nagttrabaho dito dahil kailangan nila itaguyod ang pamilya or anak nila. at after nila magtrabaho, aasikasuhin pa nila ang pamilya at mga anak nila,
2. HINDI DAHIL BPO AGENT KA EH BOBO KA NA. oo nga, marami ngang trabaho na iba diyan. pero kung ganon kadali humanap ng trabaho sa profession na gusto mo, siguro wala ng unemployed sa pinas. at hindi rin po lahat ng fields eh tumatanggap ng undergrad. marami pong call center agent na kahit matalino, dahil lang sa hindi naka graduate eh automatic ng di matanggap dahil sa “technicalities”.
3. HINDI DAHIL NASA BPO INDUSTRY KA NA EH SCRIPTED NA ANG TRABAHO MO. if you are in sales, like in our case which is consultative selling, you have to pattern the recommendation depending on the needs of a customer. if you are in customer service, one minute you are talking or chatting or e-mailing with someone who can’t pay because that person just got laid off, then find yourself talking to someone who is wondering why there are charges that are “unfamiliar”, or the next minute you have to explain the details of the entire billing statement (number of months may differ) just because he wants an explanation regarding the changes, without realizing that their state changed their state tax percentage. if you are a tech support agent, one minute you can be talking to someone who just got a new product, or someone who has problems using his gadget, or would have to figure out what the problem is with their gadget when the customer himself cant explain it on his own. every call, chat or e-mail is different, and every customer you encounter is different. at SPIELS po yun. hindi SPILLS. 😛
4. HINDI TELEPHONE OPERATOR ANG BPO AGENT. you can be a voice agent, a chat agent, or an e-mail agent, we do not just man the phones and answer calls, in every account or program, there are a number of tools that you have to use while simultaneously creating notes or documentation AND assisting the customer. when i say tools, that may differ from just 3 tools, to up to 14 tools. you also have to keep your eyes not just on one monitor but even three, four or five at the same time, all while assisting the customer and MULTI-TASKING (one of the skills necessary if you have this job).
5. HINDI DAHIL NASA CALL CENTER KA EH WALA NG CAREER DEVELOPMENT. hindi lang isa ang position sa call center industry, you can be an agent, a representative, an sme, a transition coach, a trainer, a communications coach, a quality analyst, a supervisor of one department, a team leader, an assistant team leader, a workforce analyst, a real time analyst, an operations manager, a senior operations manager, an account director, a site director, a country manager, a regional manager for global operations. MADAMI PONG POSITION. nasa tao lang naman un if he decides to push himself to get a higher position, it also depends on what account the person is part of, and how big and stable it is.
i do not mean to put down anyone on my comment, all i am saying is, every job has its unique qualities and requirements, and all that we decent call center agents ask for is respect for the job we have and the amount of work we put in it. you’ll never know, sa laki ng industriyang toh, sa dami ng trabaho na napprovide nya, at sa laki ng contribution nito sa bansa what with its extra curricular charity projects and social awareness and responsibility projects, malay mo, di mo lang alam,may isa palang taga call center industry na nakatulong sayo, sa kamaganak at kaibigan mo, oh sa mga magiging anak mo.
Mark? 30k per month? Kung makalait ka sa mga nag coconstruction hahaha. Kung wala sila baka wala yang building na tinatayuan mo. I earn almost 2M per year. Magkano ulit sahod mo?
Correct…..it’s a level of maturity to understand that every job has its own pros and cons….you should be aware of it…..I would like to challenge who said inggit sa sahod……..barya Lang Meron ka akala mo mayaman ka na…..
wew gs2 q ung topic nyo,kaso ala kwenta…kahit gaano ka laki ung sinasahod nyo kng sa call center,construction oh ano p mn yan..talo pa rin tyo kc ung tax natin ky napoles lng napunta…haha
KUNG WALANG CALLCENTER.. MARAMI AMG WALANG TRABAHO.. PG WALANG TRABAHO.. MARAMI TAONG GUTOM! CALLCENTER IS A LIFE SAVER.. kahit anong curso mo maraming mapag pipili-an. Any BPO company would hire you “if you pass the interviews” mamili ka mg tratrabaho ka sa curso mo na walang sigurado na may vacant or open or sa BPO industry na palaging vacant and always welcomess you anytime. uu graduate ka nga ng Nursing, Engineer, Teacher ect. d ka nmn papasa if you dont have what it takes to be an angent in any BPO company… sa curso ka nlng mg apply ng trabaho mo, hope you find what your looking for, and hope you’ll find it… anyways it all goes down to the salary…HAHAHAHHA…
ang dami cnabi, natural yan sa nag tatrabaho o regular employee ang majority ng cnabi mo sentimyento lang, at kung yan lang ang kaya ng competency mo eh wag k mag reklamo. sa call center, English fluency lang ang kailangan, hindi nga kailangan ng intellectual skills o kahit common sense d na din halos, at ang second tongue naman natin ay english so anong mahirap dyan. NAPAKADALI maqualify sa mga call center agency ngaun.
nakakainis nmn ung sentimyento ng writer n to, LAHAT naman ng nagtatrabaho PAREHO ng protocol dyan sa iniiyak mo,
kaya ang yayabang nga ng mga nasa call center, akala mo kung cno umasta nakakakausap lang ng foreigner feeling international level na LOL, 30K? masyado maliit ung exaggeration mo after 2 years p yan bago maging 30,, 20k lang ang average salary nila unless todo kayod k pa sa lame ass job ng mga wala nang balak mag sikhay sa buhay call center n lang. nag aral ka pa, eh khit nga HS grad pasok na pasok n dyan.
nag law ka pa, call center palang SOLVE k n eh bat kpa umiiyak dito, and duda ako na law grad k kung ganyan ka superficial ang sense of justice mo.
kahit nga HS UNDERGRAD kaya na makapasok dyan basta marunong lang mag english, ngaun nga mga HS grads pde na mag apply Hiring sila ng fresh grads HS baka d mo alam,
nag apply ako dyan nung 16 y.o palang ako, mdali ang pagpasok ung mga kasabayan ko sa interview shoki mag english mga try hard pero baka nakapasok, makakapasok n nga sana ako kung d lang ako underage kasi umabot ako ng 2nd interview, nung nagpasahan ng requirements dun corny na.
call center agents are PUPPETS, no life, tulala sa “30k”
i wasnt here to discriminate until i read ur teary post, para sakin Call Center is the most lame job u can get as an employee, kdamihan ng mga kilal akong call center agents mga ignorante, english deluded litong lito, walang sense kausap haha.
bobo ka ba? hindi nya sinabing pinaka mahirap ang pagko-call center agent. naintindihan mo ba yung binasa mo at yung gustong iparating ng gumawa nito? may nabasa ka bang ikinumpara nya yun sa iba pang trabaho? ito ay tugon sa mga taong kung umasta eh akala mo napakaganda ng trabaho nila. ayoko ding magsalita tungkol sa sweldo. below the belt na yan. ito na lang ang sasabihin ko, isa ang call center industry sa mga pinakamalalaking TAX CONTRIBUTOR sa pilipinas. (tagalog po ito, sana maintindihan mo)
i did and i was 15 installation nang walling more than 20 meters roofing installing fiber insulation na sobrang kati kahit na ka overall ka tumatagos, nsubukan mo ba mag bak-bak nang 4 day old na 2 meters x 2 meters na konkreto na pati jack hammer eh sumosurrender pero di makukumpara sa pagiging ahente, konteng kibot mo IR “memo” bisor mo na kala mo eh si superman ang kaharap na 3 days ka na alang tulog eh hihirit pa dahil kung hindi pag iinitan ka. pucha ka ah
Saludo ako!
Iho, oo mabigat ang trabaho sa construction, pero d ka naman nasisigawan o binabara ng customer. Ni minsan d ako nagtrabaho sa call center after I graduated from college, I worked sa mga corporation sa Maynila like NAPOCOR, NutraSweet, sa GFI’s. Pero I sympathize sa mga workers sa Call Center, kc nga I always shop online at madalas din ako nagcocomplain, later nga I realize na di naman sila ang nagaprocess ng order ko, so I just voiced out my disappointed to them in a nice manner and make sure my concerns will reach to vendor they representing. TAKE NOTE TOO, NA KAHIT ANONG TRABAHO NATIN KAHIT JANITOR OR PINAKAMABABA NA TRABAHO SA TINGIN NG TAO, REMEMBER THIS ”THAT PERSON MAKES OTHER PEOPLE LIVES CIVILIZE” kung walang construction worker, ano kaya hitsura ng daan natin, may mga bahay at towering building ba, wala. Kung walang janitor/janetress or MMDA ano ang hitsura ng daan sa Metro Manila, o ng rest room “comfort room” sigura ang sama ng amoy. Kung walang collector ng basura sa Metro Manila siguro lahat ng sulok ng daan sa Metro Manila puno ng basura… THOSE PEOPLE DOES A MENIAL JOB MAKES OTHER PEOPLE LIVES CLEAN AND CIVILIZE. KAHIT ANONG TRABAHO NATIN BE PROUD OF IT AND DO YOUR BEST.
Marked says:
August 26, 2013 at 7:52 am
“Inggit lang kayo sa sinasahod namin, dahil ung buwanang sahod nyo ay pang gimik lang namin.”
-this is what makes me hate call center agents, they speak as if their salary can increase 6digits, I respect the few “humble” call center people and despise the majority dumbasses english speaking baby graduates…
every work / job is hard.. the phrase ” Sa Callcenter lang pala nag ta-trabaho” can be also seen in many other professions – “taxi / jeepney /bus driver lang po”, “nagbebenta lang po”, “katulong lang po” and the likes. So in my own conclusion the way i thought he/she should’ve ended it is – “RESPECT to all people honestly working striving hard to live”
I am a callcenter agent and yes, I did try carpentry and construction. Mas mahirap ang mag callcenter… Iba ang pagod ng katawan compared sa pagod ng isipan. Drained ka talaga kapag ang mind mo ang pagod.
hindi pwde ung trabahong pisikal na hindi gagamitan ng utak. lalo na sa Construction. Mahina Isip mo…!!! taranrado!
Bottom line, kumita ka ng MILLION para irespeto ka ng kapwa mo.. Get real, everyone! Di naman importante sa iba kung marangal o mahirap yung trabaho mo.. ang importante sa kanila, mas malaki yung sinasahod nila kaysa sayo.. Kaya kung gusto mo ng respeto, maghanap ka ng paraan kung pano mo malalamangan sa sahod yang nang-aapi sayo.. Maging leader ka ng Mafia, ewan ko nalang kung apihin ka pa ng kung sino dyan.. Natural sa tao na maliliitin yung kapwa niya na tingin niya ee mas mababa sa kanya.. Kaya wag IMPOKRITO/IMPOKRITA yung karamihan dyan na parang kala mo ee TAGA-PAGTANGGOL sila ng mga naapi.. YANG MGA CALL CENTER AGENT NAMAN TALAGA AY KARAMIHAN MAYAYABANG pero natural naman talaga sa tao yun ee.. Pero dapat din ay I-EXPECT nyo din na yung mga engineers, doctors, at iba pang tao na MAS MALAKI ANG SAHOD SA INYO AY YAYABANGAN DIN KAYO.. “Payback’s a bitch,” kaya wag cry baby pag kayo naman yung minamaliit.. Kung gusto nyo naman ee hindi lang kayo ang irespeto ng mga tao ee maging BILYONARYO kayo tapus lumabas kayo sa TV at ipangalandakan na dati kayong call center agent at nakaranas kayo ng pang-aapi noon.. Ewan ko nalang kung isipin pa nila na walang potensyal na yumaman ang mga call center agents.. In the first place, di naman dapat kayo nagpapadala sa sasabihin ng iba dahil di naman kayo magbebenefit sa sinasabi nila ee.. DI NAMAN PAKAKAININ NG MGA MASASAKIT NA SALITA NG IBA ANG PAMILYA NYO.. Kaya di importante kung sinabihan ka na “sa call center lang pala nag-tratrabaho”.. Importante lang yun kung NASASAKTAN ANG PRIDE NIYO DAHIL SINASABIHAN NIYO DIN ANG IBANG TAO NA “AY SA …… LANG PALA NAGTRATRABAHO”.. Kaya ang masasabi ko kay STOOPID GIT: ” WHO CARES KUNG MAS MAHIRAP ANG TRABAHO NG MGA CONSTRUCTION WORKER?! I’M EARNING F*KING ENOUGH TO FEED THE PEOPLE I LOVE AND CARE ABOUT.” Para naman sa AUTHOR NG BLOG POST NA ITO AT SA MGA *CALL CENTER AGENTS NA NAKIKISIMPATYA SA WRITER NG BLOG POST NA ITO: “BUTI NGA AT MAY MAS MAYABANG PA SA INYO!! ANG SAKIT NOH??”
*call center agents lang na masyadong nakikisimpatya sa blog post author ha?? baka sabihin nyo na naman gine-genaralize lahat ng mga call center agents ee..
harhar kuya! mind over body? wala pa rin tatalo sa stress sa ulo kesa sa stress ng katawan na nawawala ng oitments/gamut at pahinga.. isip-isip din bago mag.comment ah? kasi di nyo po alam ang dinaranas naming nagtatrabaho sa call center!
Mahirap po sa mahairap mag construction. Pero sa katawan lang yan. Sa call center, akala natin bibig lang ang pinapagana, pero kasama po utak dun. 🙂 Medyo late na tong reply na to. Haha. 🙂
Nirerekomenda ko magkaroon tayo ng experience sa call center kung gusto mo mag abroad balang araw.. Very good english training. Katulad ko 2 years experience, napakadali mag apply sa abroad. Dito ko ngayon Japan, bukod sa Mechanical Engring graduate ako, nakuha ako dahil sa diretso ako magsalita ng english. Nagpapasalamat ako sa naging experience ko.
Callcenter ang topic sabay construction?
May macomment lang? Pinapaliwanag dyan na hndi biro ang call center.. hndu construction.. I respect those people n nsa construction.. pero kng tulad mo mag rerepresent sakanila para mo nrin pinahiya industry nyo.. o ang sarili mo. Tska hndi nkktawa ang malaki ang sahod kng ipag yabang.. kung deserve ng tao n may malaki sahod ..then sige lang.. dahil di biro sa call center.. pustahan sa susunod mong epal..sa kahit kaninong comment dito.. sablay nanaman! Again! Call center topic dito hndi construction!
Sus bobo ka ata kya di mo kya sa call center pang my utak lng ksi un
why dont you try working for a call center dude! I doubt kung kakayanin ng utak mo ang mental and physical stress!
Ganon po ba kababa ang tingin mo sa amin? Kaya po pala sa CALL CENTER ka lang bumagsak kahit LAW GRADUATE ka. Tandaan po natin, ang respeto ini-earn yan hindi yan pwede i-impose. Good luck po sa yo kuya kagalang-galang ka. And to you Mr. Construction Worker… Apir!!!
Like like call center are bagsakan ng walang patungo sa buhay.
especially for some graduates whatever course you are bagsak mo call center lang pala LOL.
Ung mga ibang undergraduate should have deserving article than this crappy article because kumakayod din sa hirap
Mas maigi pa nga ang construction lakas at katawan ginagamit jan pero in the bpo UTAK and tell you what?,…pag ang utak mag colapse lahat nang system nang katawan mo USELESS……..sa construction lalaki pa lalo katawan mo and i can ralate to it nag construction din ako……..
pnalo!(y)
I totally agree with this, considering that I am a registered nurse who chose another path; and this is to work as a call center agent. Since the government does not offer jobs for nurses, I decided to change my path and was able to love the path I chose. It’s true that it’s really hard working in a BPO industry, no matter what emergency you have, it won’t matter. Policies are policies, and emergency is not an excuse. It is also true that it’s hard to meet metrics especially if it changes every month in order to meet client’s demand, we come to a point that we get tired and think, do these bosses know how hard it is to take in calls? how an agent gets 7/10 irate customers everyday and insult not only the company but your race as well? this job takes all your time, especially if you’re a family person. After 8 hours of work, sometimes you’ll be obliged to be in a meeting for 1 or two hours when what you only want is go home, spend a little time for your loved ones before going to sleep. But that’s how it goes in this industry, its also correct when you said, they won’t give high salary if all you do is sit down and talk
SAME HERE! RN @ A BPO.
Lumalawak ang Field ng Nursing ah, Biruin mo pati call center ngayon field na din ng nursing hahahaha
@mark brillantes: di mo ba alam na may mga nurses talagang pumapasok sa call center? do you even have an idea how difficult it is to land a job as a nurse in the philippines for you to react like that? it’s not a laughing matter. isa pa, may mga health services na talaga sa BPO kaya nga dun nagkakaroon ng chance ang ibang RN or nurse na kakagraduate lang na magkaroon ng trabaho na kahit pano ay malapit sa course nila. baka dumating din ang araw na pati ikaw magtrabaho na rin sa call center. nothing is impossible. may ibang manager na nga sa ibang opisina pero lumilipat pa sa call center industry para lang maging mas malaki ang sahod.
Walang growth para sa isang nurse na magtrabaho sa call center. Sayang yung license nyo. RN ka nga, nurse ka ba? Malaking pagkakaiba yun. Hindi mo naman nagagamit license nyo sa pag cacall center. So what’s the point na sabihin mong RN ka? Para mo nang hinikayat mga student nurses or newly grad nurses na magcall center. Gets ko na mahirap talaga makahanap ng trabaho mga nurse dito. Pero tyaga lang naman kailangan mo. Ako 2 years akong patraining training lang, pero ngayon nakakuha na ako ng trabaho sa isang tertiary hospital. I have nothing against RN’s na di nagpractice ng work nila. Pero hindi po nakakaproud ang sayangin yung license mo sa isang field kung saan di mo magagamit and natutunan mo kay Kozier, Brunner at Pilliterri. Just saying. No offense.
Oo nga e, ang lawak ng mundo, pero parang lumiliit. Hay, ayos na sana ang mga sentimiento ng ‘author’ nito pero dinaan pa sa pagkukumpara e. Kung ‘di siya masaya sa trabaho niya, e ‘di umalis siya ro’n. Gano’n kasimple.
RN here. Sorry ha, pero lahat ng sinabi mo x2 mo sa pinagdadaanan ng nurse na nasa hospital. Try mo mag duty ng 12hrs sa ER. Oh wait di mo pala naranasan. lels.
we wouldn’t really know. kung ayan ang kinalikhan mong trabaho, at ayan lang ang alam mong trabaho. anong alam mo sa trabaho ng iba na you haven’t experienced first hand? ika nga nila, ignorance is bliss. saya saya mo tuloy haha.
Yes I did try I was an ER Nurse before and yes it was hard but that’s only physically and mentally thats recoverable. try in call center. your emotion your soul your physical as well as your mental aspect will change trust me. besides I did not continue with the nursing because government or private hospital offer a shitty salary anyway
natawa naman ako dito…kabaro mong nurse, nilait mo pa eh alam mo namang di madaling mag-apply ng nurse sa pilipinas kasi may mga training ka munang dapat mong matapos. ang sabi pa nga ng iba kailangan mo pang magbayad sa hospital para lang makapagtraining ka. ang karamihan ng nurses napupunta sa BPO para magkaroon ng pera habang naghihintay ng chance na makapagtraining o magkaroon ng chance para makapasok na nurse. nag-ojt din naman siguro yung nagpost ng reply na ni-reply-an mo rin, kaya may idea din siya kung gano kahirap ang maging nurse lalo na sa ER. marami akong kaibigang RN pero they opted to work muna sa BPO while waiting for their turn. makapagyabang ka sa sinabi mong Try mo mag duty ng 12hrs sa ER. Oh wait di mo pala naranasan. lels. ikaw na’ng RN na nagtatrabaho sa ospital at siya na ang RN na hirap na hirap makapasok sa ospital dahil sa reality ng pagiging nurse sa pilipinas. di ba mas tamang hindi ka na lang nagreact kasi RN ka rin naman pala? kapareho mong RN, di mo pa nagawang irespeto. tsk..ayan tayo eh..
have you guys heard about Royale business club.. il share a link i hope youll have time to watch 🙂 she’s also a nurse 🙂 bka makarelate kayo. thanks
I agree with u mae faith. Ako nga din i change path. To think 2 ang tinapos kong course. But what i thought of is mas mabuti na tong work na to kesa wala.
that’s why this career is looked down upon. its modern day slavery. they let you sit and take calls all day and that’s it. tapos pag may bagyo kahit sabihin pa ng gobyerno na walang pasok kahit private eh kayo pinapasok dahil daw they have a different set of rules and they don’t follow government pag dating diyan. I used to work sa call center and left when there was an opportunity. you should do the same. there are a hundred and reasons why you should leave that work.
Agree ako sayo ric. 🙂 Mas maraming work na kahit di ganun yung sweldo pero hindi naman parang slave ang trato… No offense pero, yung mga naka grad ba ng matataas na course gusto nyo mga Team Lead nyo is di man lang natapos ng high school? Tpos napapagmalaki na nila yun? Kasi dahil sa sweldo? Parang hindi magandang basehan yung “dahil kasi malaki yung sweldo”. pero nasusuka ka naman sa paulit ulit na pagsagot ng mga walang kwentang tawag… Pati break time robotic kelangan pindutin…
if there will be a better opportunity, why not transfer. i agree with you. there are hundreds of reasons for us to leave. di naman forever ang trabaho sa call center; but i must say, there are people who find greater opportunity in this industry. yung iba nagiging team manager, quality coach/analyst, operations manager or SDM or better yet, general manager. yung dating GM namin, nagstart lang siya as an agent but he thrived hard kaya nga GM na siya. he is even eyeing to be a VP. kung may opportunity outside this industry, go and grab it pero hangga’t wala pa, stay stay muna..mahirap pa namang walang trabaho sa panahon ngayon.
mga kaibigan sa call center, diskarte rin. Subukan mag ipon, kahit konti, tapos mag-negosyo, sabay resign
hey mae faith! and to all the RNs here, let me tell you this, my sister is RN also but she chose to suffer, sacrifice, strive or kung ano mang term ang gusto nyong itawag jan para mafulfill nya yung kursong tinapos nya. Pag gusto may paraan pag tinatamad, sorry na lang. Yes, galit din ako sa gobyerno but the fact na isisisi ang lahat sa kanila eh non sense at useless yun mga iho’t iha hindi nila kasalanan kung ano ka man ngayon dahil pinili mo yan. Hindi gobyerno ang lalapit sa inyo para alukin ng trabaho ayos sa tinapos nyo. Ang binibigay sa kanya ay 6k lang kasi hindi pa sya casual (yan yung term nya) pero to think na she’s doing this for a purpose like magiging stepping stone nya para makaangat at magkasahod ng malaki eh bilib ako sa kanya regardless na kapatid ko sya ha. Sorry to say this but according to what I’ve seen and observed Ang Call Center ay bagsakan ng mga……….. at isa pa nabasa ko jan mahirap makapasok sa call center… HUWAW! mahirap na ba yung haharangin ka sa daan, aalukin ka ng food? magpainterview ka lang sa kanila? yes! sinubukan ko yun and guess what? pasok agad yun lang hindi ako tumuloy kasi saying naman yung tinapos ko, anong gagawin ko jan? eto sinasabi ko lang para hindi magyabang, natatawa lang kasi ako sa mga iba jan na kala mo naman eh dadaan ka sa butas ng karayom para makapasok jan! hello parang seatwork nga lang eh.. ay oo nga “gawaing upuan” and when it comes naman sa quality time wala yang sinasabi nyo sa field ng trabaho ko..(syempre hindi ko sasabihin kung ano) kasi baka makapagisip-isip kayo eh burahin nyo bigla tong mga posts nyo lols! anyway this comment is for the RNs at s mga bumagsak sa call center at hindi nafulfill yung course na kinuha nila… kaya nga db? si kuyang article eh nagrereact sa phrase na “sa call center lang pla nagtatrabaho”
agree ako sayo sobra! 🙂
buti pinagtyagaan ka ma’am., malamang ramping nun., wehehehe.,
Hahaha!! Agree. Ramping yan.. Hakala mo special kana?! LOL.
Wahaha.. Blah blah blah.. Mg nurse k men tas layas k ng pinas. Kung kaya mo dn lng mgpkhirap s pgiging call centers e, bat d k mgpractice a nurse. Dami nyu rasun kayung mga namili ng ibang path kuno.
My only problem with this piece is how you depicted a “factory worker job” as something undesirable just to elevate the status of a contact centre job.
I agree to the point of the article about being discriminated and of the comment. It’s trying to defend one job by diminution of another. No one deserves discrimination, regardless of what job they are in.
true 🙂
ok din pala kumuha ng malakihang credit card yun mga construction workers? ganun po ba? i believe kaya bawal or malimit ang pagapprove sa mga ahente ng call center ay dahil sa pangaabuso at kawalang ng tamang disiplina sa pagamit nito. nung naging call center agent ako 7 yrs ago, napakadali kumuha ng CC pero naiintindihan ko kung bakit ngayon ay mahirap na. 🙂
AGREE! yun yung offensive dun eh!
I agree with the comments above about how the author depicted “factory worker job as something undesirable”..
this goes to the AUTHOR: GOOD DAY! I DON’T USUALLY LEAVE COMMENTS,THIS IS MY FIRST TIME..I CAN’T HELP BUT EXPRESS MY DISGUST WITH THE IRONY OF YOU SAYING THAT YOU ARE ANNOYED WHEN YOU HEAR THE PHRASE THAT DOWNGRADES THE CALL CENTER PROFESSION BUT YOU YOURSELF DOWNGRADED AND INSULTED “FACTORY WORKERS” IN A WAY BY SAYING THIS LINES :
“Respect! This is not a simple job, otherwise they would not offer such a high pay, it takes a lot of sacrifice and yet it is classified by our system as a factory worker category, such a shame.” where’s your RESPECT to factory workers then? you are asking for RESPECT but you can’t give due RESPECT to another profession,not fair!……….
I’m not a factory worker, I used to work as a call center agent and I totally agree with what you are trying to point out but I don’t think there’s a need for you to look down on other profession just to carry out your point…what difference did you make with the people who are saying “call center lang pala nag trabaho” when you yourself was doing the same thing to another profession “factory workers”…You don’t know their plight working as factory workers, It might be equally hard as being a call center agent or even more harder…Hence, regardless of which one is harder than the other the point is give RESPECT, and don’t DISCRIMINATE…RESPECT IS WHAT YOU WANT TO GET THEN RESPECT IS WHAT YOU SHOULD GIVE…(just saying..)
i agree.no one deserves any form of discrimination. basta marangal ang trabaho wag ikahiya, at lalong wag hamakin ang mga taong may mas mababang trabaho o pinag aralan sayo. sure ba kayo na lahat ng nasa construction e mga walang pinag aralan?
Super agree. No one deserves to be discriminated based on their job.
I don’t think factory worker job is disgraceful, the irony there is being a college graduate and working in “factory worker job” level.
sa tingin ko wala naman syang sinabing masama about factory worker. ang point nya lang siguro dito call center agent = factory worker? ang layo di ba. mag kaiba sila ng trabaho at ng ginagawa.
its clear that the writer is just defending the call center industry and its workers, which is good… marangal na trabaho to!, it is one of the industries that helps the economy of the country, nagbibigay din to ng opportunity sa mga di makahanap ng trabaho sa kani-kanilang profession/expertise dahil sa kakulangan ng trabaho o demand dito..
dito ako galing and im proud!’
pero medyo pangit pakinggan to —>
“classified by our system as a factory worker category, such a shame.”
siguro di naman nya sinasadya…,
pero.. what if.. “FACTORY WORKER” ang nakabasa nito…???’ eh di parang ganon din…
Nilagyan pa kasi ng “such a shame”. Kakahiya ba maging factory worker? Nag dedemand ng respeto sa trabaho nya, eh mababa pala tingin nya sa iba. Graduate pa ng law. San na ba logic mo utoy?
I totally agree with you being in this industry myself for 8 years. In retrospect, working in a Call Center used to be regarded highly. You are defined to be very good in the English language and highly intelligent. But because of how call center agents themselves treat this industry, this position is now regarded to be the most unstable career. By jumping from one center to another, lack of respect for the company and their profession. People who are working from within knows that they can work from one center to another thus they disregard being late or absent. People from outside of the industry would think that because of mass hiring that it is an easy industry to penetrate. And because this has become the norm, banks and credit card companies are reluctant to approve employees with loans and such. Just my two cents.
we just cant blame these call center agents for jumping from one company to another,,,practically, they would seek for a higher salary….hirap ng buhay ngayon…
of course mahirap ang buhay pero what will other companies think of you when they read your CV saying company XX 1 year, company YY 1 year Company ZZ, 1 year
I agree, it’s business wise for banks like BPO, maybe nasaktan lang sa word na “lang”
parang “talking robots” sila. bwisit policies nila sa loob, kahit malaki sahod…. mag-aabroad na lang ako…. homesick nga, kahit papaano may chance pa rin maka-chamba ng maayos na trabaho
So right…as a former call center agent I agree to all these points. It is downright difficult to get a job at a call center and even harder to keep it. When handling calls, one must be a professional and not allow emotions take over no matter the kind of caller. It can be a high-stress job but it can also be fun and you get to meet good friends too.
i challenge you to work in a manufacturing plant then tell us your story. you just disrespected the factory workers. you must be a very sad person and i pity you…
tama ka alucard… ang laki nga ng sweldo ng mga call center agent kumpara sa factory worker.. masyado lang ma drama tsk tsk
oh, the drama! bravo alucard.
they deserve that coz everyday puro F**** Y** or bad words ang naririnig nila, sa manufacturing plant ba parating MURA sa iba ang naririnig mo…di ba hindi…..actually having high compensation is not enough if u are working in a call center……
@Chenzeie, depende sa call center at depende sa manufacturing plant. meh, drama.
im a call center agent. dati aqng ngwork s sardinasan.. mas mahirap mgcall center kc kelangan mng gamitin utak at katawan… kung parehong pagod magkkasakit k tlga. yun lng mas malaki sahod s call center kaya tiis tiis muna habang tumutulong s pamilya..
RIP grammar
I think hindi sa kung anong mas mahirap na trabaho ang point ng comment, or kung anong better na trabaho for that matter. For me it’s more like respect each other’s status of work nalang, because no one deserves discrimination. Parang pinag-tanggol lang nya yung mga factory workers kase it seems na na-discriminate din sila e.
saludo ko sa mga tga callcenter..
Thanks binky
Thumbs up! 🙂
slave? sweat,blood, and tears? you’re being “PAID” for that. how lame! you wanted to be classified as what? what’s wrong with being a factory worker? mahirap naba sayo ang mga yan? as if naman yan na ang pinakamahirap na trabaho sa mundo, try mo magtinda sa kalsada o kaya mg construction then tell us your story.
isa kang HANGAL! baka gus2 mong subukan para para ma ibsan yang ANGAS MO?
hangal ka din bobo
@ssshh: Dre, basahin mo ulit. Di mo ata naintindihan eh. Wag mo na din itry magcall center. Initial pa lang di ka na papasa. Medyo may pagkabobo dating mo dito pa lang sa thread na to.
hangal mo mukha mo! kwento mo sa pagong! hahha
wel im referring to jake ;P
oh someone’s butthurt.
e d subukan mng mg-apply s callcenter kung mkpasa k at mkktagal k. isip isip din bago mgsalita. by the way pg walang pasok ngtitinda kmi ng fishball s lugar nmin at ang bayaw q ay construction worker s pcc building taguig na minimum 12k take home pay
common sense naman call center = factory worker. parehas ba sila ng ginagawa? at wala akong nakitang masama sa sinabi nya. di nya binabastos ang mga factory worker.
pahirapan ba to ng trabaho or what? ang importante nabubuhay tau at naka2kain tau sa bawat araw natin
why would i apply? how sure are u that i dont have a high paying job? e trabaho niyo yan e tapos reklamo kayo ng reklamo, as if ur nt being paid :p tsk tsk ok na sana e, kaso hinamak niyo mga “CONSTRUCTION WORKER” tsk tsk
hmmm nasubukan kong mag-apply sa call center 5 years ago… mahirap nga…. marami kami nakapila…. nai-pasa ko, pero di ko tinanggap kasi alam kong mahirap…. plus galing ako sa isang kilalang pamantasan…. Ang sabi ng nanay ko: “nagsayang ka ng panahon sa pagpila at pag-aaply dyan”….. gago kasi ako ang hilig sa adventure eh (as if mauubusan ng trabaho kahit galing sa “Daang Libong Salaping University”)…. LOL. In the end, napasok ako as programmer sa isang multinational IT firm sa Libis….. ngaun first line manager na ako….. 😀
this is for you ‘ssshh’….you know what,wala kming pkiaalam kng mgkano sinusweldo mo (the hell we care)..
to answer your question why would you apply?para malaman mo how stupid u are sa mga nagiging comment mo ngaun..
‘hinamak nyo mga constuction worker’- basa basa din pag may time,(go through it again..)hindi nmn author ang nagsimula ng construction worker thing na yan e..galing yan sa isa sa mga kagaya mo na hindi nag iisip bago mgcomment..
f i were u,magbasa ka din and i suggest,intindihin mo din ang binabasa mo..
TRUELALOOO!
tanga din to!sahod mo allowance lang namin!nkakaiinit ulo ng mga loko na to ah!
I’m a Nurse. Yung sahod mo di kayang bilin fulfillment na nararamdaman ko sa profession ko ngaun. Nabasa mo? Profession. Hindi katulad nyo, pera pera lang.
i AGREE with you. i think this blogger just want to tell us that being a CCA is super special profession. ang kulang lang s nagsulat nito is di sya marunong tumangap ng Opinyon…
subukan mo muna mag call center kahit 1 taon lng pra masabi mo na blik k n lng s pagtitinda s kalsada! try mo lng pra di ka puro satsat! bobo mo!
+1.
P.S.
with all due respect to all BPO “slaves” out there. if you’re wanting to earn such respect for what you do for a living, then stuff like this argumentum ad misericordiam article are rather redundant. like c’mon. get real. it’s called work, you don’t have to like it, you just have to do it. all your “sweat” “tears” and “blood” are paid in return. anyone who has a legit work goes through the same shit everyday. may differ in form, but srsly it’s the same shit. now these people who treat their jobs as inferior to other jobs, i think they either have financial issues, or simply social acceptance issues, the latter mostly self-inflicted.
@ssshhh…kaya pala may empathy ka sa factory worker because factory worker ka. Ang baduy ng thinking mo. Nakakairita ka. El tonta!
ahahaha si ssshh ang makabagong bayani. DAPAT BARILIN NA YAN SA LUNETA!!
So ano kung factory worker sya?
ssshh.. para kang tanga isa ka pang stupido
ssshh says:
August 26, 2013 at 2:36 pm
why would i apply? how sure are u that i dont have a high paying job? e trabaho niyo yan e tapos reklamo kayo ng reklamo, as if ur nt being paid :p tsk tsk ok na sana
“e, kaso hinamak niyo mga “CONSTRUCTION WORKER” tsk tsk”
ssshhh basabasa din pag may time. kami nanlait sa construction worker?? pakibasa yung pinaka- unang comment. para kanino yon? para sa blogger di ba? ang hirap sayo binibigyan ka ng nanay mo ng pambayad ng tuition sa eskwelahan kung saan san mo dinadala. napapaghalataang retarded ka eh
butthurt. resorting to calling names. and you’re missing ssshh’s point bigtime
i agree with you Jerome
ssshhh’s point? eh isa ka pang stupido eh. bobo na nga yung pinaka unang nagcomment sa blog na to mas bobo ka pa!!
True, call center agents are discriminated. And if I may say so myself, is quite a stressful job. But no, being a call center agent is not that hard. However, having the patience and determination to stay in such field (especially in one company) is quite the hard thing to do. This should be enough reason to pay respect. Regardless, only those who does not know how to pay respect are the one’s who don’t deserve it.
working in a call center is a s hard as working like a factory worker and construction worker… the only difference is, the last 2 jobs have the privilege to enjoy Philippine holidays by not working and just staying at home, unlike call center agents that they have no choice but to work instead of spending the holiday with their family… I do have full respect to factory workers and construction workers. My mom was a former factory worker and my dad was a former construction worker, and I am a call center agent. There is no job that easier or harder than the other. We should just respect each and every one. Respect whatever job others have if you want others to respect you as well.
one thing also is that ul get a reverse life,,,,ul be working at night generally,,,ang ibang work sa day lang….
You get paid higher working at night shifts compared to day shifts. I have been with day shift workers complaining about their salary kasi “buti pa sa graveyard shift anlaki ng sahod kesa sa amin”
If you work at night shift and yet get paid like a regular day shift employee without any additional night differentials – then yeah it’s unfair. If not, then ayos lang since you signed up for it.
The grass is always greener on the other side nga naman.
Totally agree with this. A work is not a work if it’s not hard… regardless if they’re factory workers, construction people or so, respect for the job is one of the most important thing. My dad was a former security guard, but he was able to send us to a private school, and was able to send me and my brother to college, was able to build his own house, and buy a car. para paraan lang yan kung pano mo gagastusin ang sweldo mo. Even if you’re earning high, but spend so much with things not worthwhile, then wala ka rin lang mapapala. Respect begets respect.
i agree po sa inyo ms.faith.. my father is a factory worker since i was a child.. im d eldest.. 3 kaming magkakapatid.. 23 nako ngayon pero masasabi ko na settled kami dahil sa parents ko,, me kanya kanya kaming lupat bahay .. pinag ipunan nila kasi lahat kami girl at di daw nila alam ung pwde mangyari sa future pag nag asawa kami,, so, wala talaga sa laki ng kinikita o hirap at pagod yan,.. lahat nmn ng work talgng mahirap … ang pangit lang kasi na discriminate na ung pagiginbg call center nia, ginawa nia pa sa ibang tao.. tsk! respeto nalang sa lahat..
Of all the comments i’ve read.. this is the best… btw, i’m a hardworking call center agent. and i also respect everyone’s profession. i definitely agree with you.
There’s nothing wrong with factory work either. You’re right, respect is the key but you have to give it before you can receive it.
Think before you click.
yah ur right
yun lanbg may Sinabi pang factory worker… thats bad
you are right in some points but this is just your opinion, how about the opinion of others?? You know what I mean, coz your a LAW GRADUATE, ryt!?
i’m sorry to say this pero baka kasi hindi kinaya ang bar kaya jan bumagsak…. — I am not looking for trouble and I usually ignore this kind of blogs, but then it caught my attention.. nakakairita lang.. at naghahamon pa..
you NAIL it!!!
This “freaking hard” facts that you mentioned is the reason why “you can hear the aah of disappointment in their tones”.Been there done that my friend (19 years in the industry). I know where your driving at, but your piece is just totally in the wrong perspective.
GRAMMAR: The difference between knowing your shit and you’re shit! You are the latter! hahaha
someone’s having too much oatmeal eh?
Madaming Q.A. dito…pero off topic ang hirit. Maka correct lang ng english bida na. Dito ko sa mga taong to inis na inis. Get a life “Tanga” and read the topic and try to comment intelligently ..Bagay na bagay ang pangalan mo,
Totally agree with Mike. The article was done in good faith but I guess the comparison sparked it all. Baka naman ginawa talaga to get good google rankings. 🙂 Great job tho.
‘but your piece is just TOTALLY in the wrong perspective’.really now?been there,done that too,my friend,and alam kong alam mo na tama sya at some point..
You managed to stay in a Call Center for 19 years? Where there even call centers 19 years ago?
You nailed it Jake.
General public discriminates because there are a lot of stupid people in call centers. That’s all there is to it.
I do agree that this piece is in a wrong perspective, nde naman siguro “stupid people” pero bumababa na ang standards nila.. I’ve been with the business din for 7 years, and i’ve seen how the quality deteriorated.. nun nalipat ako sa ibang career path, i’ve noticed that how these “call center agents” treat others with disrepect.. Eeenglish ka to the highest level para lang mapahiya ang isang tao, plus with matching slang na pag mumura.. no surprise why the general public belittle their work…
that’s what i’m talking about!
dont forget yung mga biglang angat na ugali. mayayabang
Hinde po lahat ng call center ay maraming tanga, Marami kasing call center ngayun ang basta basta na nagsusulputan kaya ang iba sa kanila mga maka pag english lang eh tinatanggap na. . . Kaya minsan may nahahalong tanga, pero try mo maka pasok sa medyo high-paying call center company, halos wala ka makikitang tanga. peace
I totally agree with you on this.
thats true pre kahit high skul pede pumasok sa call center thats why they discriminate the call center job kc kahit d related sa course basta nakakapag salita konting praktis ok na hahah
Excuse me? what the hell are you saying? Lot of stupid people in call centers but not as stupid as you are. Think about what you’re saying or maybe you’re just thoughtless.
you pointed out “Factory Worker” what’s the point of your rant when you actually discriminating Factory Workers too? now, (as factory worker thinks) i’ll throw back the stones to you!
ur RIGHT! maybe he/she thinks being Call Center Agent is more Special than a Factory Worker.. she/he feels insulted not knowing she/he insulting others too. STUPID!
Ouch!!! bukol kung sa ulo matatamaan. at nde lang isang bukol… stoneS ba naman eh =)
agree 😉
D NMN SA MINAMALIIT UNG MGA FACTORY WORKERS…. TRY MO ELABORATE YUNG MEANING…. IM A CALL CENTER AGENT AND THIS IS WHAT EXACTLY WHAT I FELT AA GLOBE…. HUMIHINGI SLA CCARD I ASK THEM WHY KASE KARMIHAN DAW NG CCALL CENTER AGENT D NAG BBYAD NG BILLS… THAT EMPLOYEE PISSED ME OFF PNTWAG KO MANGER NYA AT NIREKLAMO
ang epal talaga nito ni ssshhh..grabe, pa-bida ka teh. papansin. Di ko alam kung anung droga ang sinaksak jan sa katawang hayup mo. Tingin ko, sinasabi mo lang ang mga bagay na iyan dahil gusto mo maging hero. A duh! Gusto sabihin ng mga tao isa kang mabuting tao. Well, tingin ko, gusto mo kumandedato. hahaha
korek! think before u click..dnt put ur emotions into words to elevate one’s self esteem and down low others..wait till u hear or read rants frm factory workers..be careful with ur words..cge na James throw those truckloads of stones..magpapadala pa aku from Mayon Volcano! kalurki nman kng makapag emote tong agent na ito!
Very well said 🙂 I am sending you my deepest gratitude for expressing your thoughts.
this article discriminates factory workers, and the line- “No job deserves more respect than the hardworking call center agents who slave every night to support their family because our government could not offer a job that suits their profession. ” – how bout other professions like Doctors, Nurses, construction workers and sales rep, vendors, drivers and etc.? , I say all profession deserves respect as its being done the right way with good conscience.
i agree, rocko. in other countries, they don’t look down on people based on their professions. dito lang naman sa pinas maraming ganyan. sad but true.
this is true. pinoy lang ang mahilig mangumpara. walang trabaho ang madali
Tama.
how about nurses and other jobs? aba shifting ang sched namin ano, and even holidays may duty kami..minsan on call pa, kahit nasa mall ka, need mo mag duty anytime. so every work needs respect and lahat ng work ay mahirap. walang madaling trabaho. ahit sales lady pa yan at guard, ang hirap kaya tumayo magdamag at sumunod sa customers sa mall maghapon.. 🙂
Jusko po….Naging trabaho kc ng Author yung Callcenter. At hindi po comparison ng trabaho ang topic dito….kung hinde, PAGRERESPETO SA MGA CALL CENTER AGENTS..naintindihan nyo po ba?? kung gusto mong ipag tanggol yang pagiging Nurse mo, gumawa ka din ng Article mo…
pero..I respect nurses…:)
what about the teachers???aha
siguro naiisip mo ngayon kung bakit dinamay mo pa mga “factory worker” tsk tsk..
Mapapansin mo talaga sa mga nag babasa nito kung sino ung defensive sa handang umunawa.. kung sino yung kritiko at kung sino yung marunong umunawa…. may mga shallow headed talaga sa mundo.. I understand your point dude..pero kung tinagalog mo.. bka mas maintindihan yan ng mga sarado ang kukote pre… They’re just focusing on a word not the whole idea… tagalugin mo pre bka hindi nila na iintindihan ung ibig mong sabihin….
lol, tama
MJ Torcuator ganon talga sa pilipinas daming makikitid utak. pati construction worker dinadamay, halatang mga retarded ng lipunan.
paki tagalog po:
“it takes a lot of sacrifice and yet it is classified by our system as a factory worker category, such a shame”
disagree…
Good point Dude
hahahah! agree ako dito MAN. hahaha nkagawian kasi ng mga pinoy na hindi muna intindhin kung anong nkalagay sa binbasa nila basta kung ano lang maintndhan nilang word eh un na ang palalawakin nila.. tss.
kuya kahit i spanish mo pa yan. all kinds of work need “takes a lot of hard work, sweat, blood and tears” im a programmer. but for me its all the same. nothing special with call centers nor programmers. you chose that profession. any negative or positive comments dapat tanggapin mo. opinion yan ng iba. kaya wag dapat daldal ng daldal n parang di nkikita ung specialty ng CCA, ^_^
oo nga eh..
i agree..
Hahaha!bwisit eh!
anong drama to?
ewan kabaklaan lang ata eh…
parang ganito lang yan:
“If you automatically expect less of me because I am ________ then you are bigoted against _________ people.”
fill in the topic in context:
“If you automatically expect less of me because I work for a call center, then you are bigoted against call center workers.”
and also this:
“If you automatically expect less of me because I am a construction worker, then you are bigoted against construction workers.”
Kindly read this post: http://manilarules.com/2013/07/18/five-ways-the-average-filipino-can-act-like-a-jerk-and-what-you-can-do-to-change-it/ and try not to be jerk #5. respect.
good point!
Discrimination in what context my friends. Ask yourselves, will your comments resolve anything?We have freedom to express our own thoughts, therefore its his right to speak what he think is the best way to discribe the “JOB” the call center job. You see theres a big difference with work and job, work is the objective the task you have to do so you get paid. And job is the position you applied for to get the work. Everyone in his own way of working has differences in terms of the work load, either the mind or the body that do the task. You can NOT compare the work in an office job and in a labor job, its impossible to weight the two. What we need to do is to stop ranting about the author’s way of lifting the callcenter industry but be proud enough that you, we are the working class of this society. We pay taxes irregardless of how big is your contribution whats important learn to feel the sentiments of others, no job is small or big cause at the end of this arguments, remember it is the government that we should be miticoulously guarding they benefit from all of us, now ask who discriminates us more. Its the one who takes the share but is not sharing it back and worse rob us from the money that could have been more useful at our dispossal.
and thats what im talking aboiut 🙂
this is the only ANTI-anti-author comment that i’d be happy to listen to. simply bec it makes sense. but while i understand your solution-centered ideas, i cannot completely disregard the “author’s way of lifting the call center industry” simply bec i also care about why he has so. and so i figured, the author asks for respect, quite blatantly actually. all this whining to receive respect. but i couldn’t bring myself to give the author some considering he/she’s been disrespectful with other workers, which in the first place he shouldn’t be comparing him/herself with. Being proud belonging to the working class is a good thing, but that’s not really the case here.
You know the answer how come you still complain? “You don’t have a STABLE JOB” that’s why there are specific rules for loans, credit cards and phone lines. How can you pay if after 1 or 2 months you get terminated? Like what you said, you can be terminated in just a snap. These companies are NOT idiots to lend you easily considering your employment stability. Law graduate ka ba kamo? You should know that right? Fyi. I also worked for IBM.
onga… saka me nkpagsabi sakin bkit nga pala un mga lawyers dw ay hndi din inaaprub sa credit cards…
nice IDOL IBM pre mahirap makapasok dyan 😀
sapul tsong
your arguement is non-sense sir.
care to explain why it’s nonsense?
Lahbt ng trabaho mahirap pero pag minahal mu trabaho mu hndi mahirap yan you will find it interesting ganun lng un anu mang trabaho yan
You summarized your article with the word, “Respect!”. but you followed it up with a discriminatory&tasteless line that states, ” it takes a lot of sacrifice and yet it is classified by our system as a factory worker category, such a shame.” shame on you! i would rather give my utmost and highest respect to a factory worker rather than to a boastful and arrogant call center agent/ law graduate like you!
absolutely true!
see? yan yung sinasabi naming mayayabang na CC
true 🙂
Amen.
Kaya siya nag call center, hirap gumamit ng logic at reasoning sa abogasya.
Palakpakan natin ang paghihirap ni law graduate sa call center!
eh ang hina pala ng mga utak nyo mga kuya eh. law graduate sya pero walang maibigay na trabaho ang pilipinas sa kanya. karamihan ng graduate sa pilipinas hindi mai-apply ang tinapos nya dahil walang maibigay na magandang trabaho ang gobyerno nyo sa kanila kaya napipilitang magtrabaho sa call center dahil sa malaking sweldo. nagets nyo o kailangan ko pang espanyolin mga inutil kayo!!
isa lng ang tanong dyan mga pare bkit law graduate lng cya hindi b dapat atty. ano s palagay nyo ….
@Bobo ka nga: Sisihin mo pa gobyerno? Pumasa muna sya ng bar para may maibigay na trabaho gobyerno sa kanya. Lol
agree:)
Lahat ng trabaho mahirap pero subukan mung mahalin ang trabaho mu d mahirap you will find it interesting anu mang trabaho yan
i agree, kung di masaya sa trabaho alis na, simple lang.
There is no easy job in this world…I’m working in a call center as well…but prior to that I’ve tried as a service crew,accounting staff and I thought switching to a BPO is a little bit lighter task…nagkamali ako bukod sa hirap makapasok at pumasa sa mga interviews,training and metrics…ung discrimanation ung mga galit na tao na kausap mo..Pasok sa tenga tagos sa utak ung pagmumura ng mga customer mo…But what I’m trying to point is RESPETO lang sa bawat trabaho na meron tayo hindi mo pwedi e “LANG” ung isang trabaho gaano man yan ka liit mahirap pa rin yan.
CORRECT!!!
alam mo pre, aminin mo nalang na marami talagang skwating ang ugali sa mga callcenter. ilan na mga nakilala mong nagmamalaki kung gaano karaming card ang pinagkakautangan nila, kung magkano ang kelangan nila bayaran sa post paid plan ng globe, ilang hulugang gamit ang di pa tapos etc etc di mo masisisi kung pinagkakaitan ka ng mga credit card companies ng matinong credit line. Atsaka hindi po mahirap makapasok sa call center ok ka lang? kaya nga kung sino sinong latak nalang anjan sa kumpanya mo ngayon, di makapasa sa application ng credit cards pero nakapasa sa hiring process niyo lol hay nako.
matinong trabaho nga yan pero mabilis napuno ng mga jejemon at skwating ang ugali kaya ganyan nalang tingin ng madla sa inyo
Grabe, kung mkapang lait k nmn ng mga taga call center, bakit ntry mo nbng mgapply s call center pra msbi mong ganon lng kdli pumsok s isang company? Tutuo nmn ung iba mring bills n binbyrn, pero nsa pmu2hy ng tao yn, kng pno nya pgka2syhin ang shod nya to pay bills. S real world, hnd lng call center agents ang mrming utang, kht ung mga taong maliit lng ang shod at wlng trbho my mga utang dn n d mbyaran….hbng sinusult q tng comment q nbubwct aq sau, but in the other hnd, naaawa nrn aq sau kc npka close minded mo.:-)
Chira opo maraming callcenter na po ako pinagdaanan. Nakita ko din ang decline ng mga aplikante through the years. Kakaunti lang ang matinong callcenter, kung nasa industriya ka, alam mo yan. Ako din po ay naaawa sa inyo dahil po stuck na kayo sa pagiging ahente. Wag kasi patalon talon ng kumpanya para mapromote po.
ang sabi sakin walang career ladder sa call center. also kung pupunta ka libis dami dun mayayabang na CC.
nakakdismaya rin kasi walang nagagawang “real jobs”. sa pinas kaya asan na yung mga engineers, IT, etc? ayun nagiging OFW kami.
ginagamit lang ng gobyerno ang call center industry para masabing madami silang nagawang trabaho
uu nga d stable ang call center at d man kau makakaipon dyan wahahahha
Hindi naman sinabi na taga callcenter lang ang umuutang gamit credit card. Basa maigi ha.
naging ahente kadin pala OPH. makacomment wagas. so naging jejemon kadin hahahaha peace!
hi chira! yup madali actually qualified nga ako eh una inalok nila ako ng food for interview.. so napaisip ako, “ayos ahh. anong company to? at anong trabaho to papainterview ka lang, my free snacks ka pa:)” then and so on and so forth, but at the end of the day, hindi ako tumuloy? why? kasi hindi naman to yung linya ko.. kaya wag mong sasabihing mahirap.. kasi kung mahirap, inutil ka kung ganun..
Nkakatuwa nmn n prng seat work lng pla sau ang aplication process, hanggang san kba umabot, s nitial interview? Kya pla. Akla m b un n ung process? Mrming step un, buti n lng d k tumuloy at n realize mong hnd ito ang linya mo, dhil mlmang hnd mo kakyanin.
hahaha funny chira, don’t you know how to read? meaning I’ve done the interviews, answering stupid questions like how do you express colors in words. how do you describe them, blah-blah-blah… well sorry to say chira, i’m just testing my capability and capacity and oo a bit curious na din kung papano ang hiring or kalakaran sa CC industry and what ive found out? seatwork! o ayan ms. chira baka naman mapunta pa sa ibang topic to ha? medyo nagreact lang ako sa sinabi mo na,”Grabe, kung mkapang lait k nmn ng mga taga call center, bakit ntry mo nbng mgapply s call center pra msbi mong ganon lng kdli pumsok s isang company? ” kasi I’ve been through that, I may sound mayabang pero hindi ko lng kasi bet yang work na yan WHY? I have my diploma, i have my license, guts and confidence para mag-apply sa kung anong field ko? so why would I end up being a call center agent? mataas na sahod? well it depends upon your lifestyle dear, kung ikaw nakatira sa barong barong jumper ang cable at kuryente, kumakain at nagcocoffee sa wifi zones,I think malaki na ang 18k sayo, am I right? kung yan ang initial income nyo.. but for some people here, that’s too small pwedeng pang bayad lang yan sa meralco ok?
yes! nakahanap ako ng matatanungan ko…kapag hindi masyadong hiring mahirap din makapasok diba.. yata.. naka_anim na call center na rn ako eh.. convergys , 24\7 ‚ west contact services, sutherland, ambergris,…. ang alam ko ung iba jan nasa top ten best call center company. masasabi ko lang talaga mahirap lang yan pag mahirap ung account. nahirapan ako noon sa dell. ang daming tools grabe.. haba din training..pero meron din namang sobra dali ng account..meron din kumpanya na napakadaling makapasok. sa mga napasukan da best convergys pagdating sa agents. di ko nga alam baka hiring lang talaga kaya ako nakapasok. pero galing ng mga nakasama ko. pagdating sa english communication skills average cguro ako sa convergys compared sa ibang agents. pero minsan sa ibang companies like ambergris now telus, magaling nako para sa kanila.. lalo sa sutherland pampanga, napromote na agad akong Sme, ako pinakamagaling sa training pati sa english. at gaya ng sinabi mo pag madaling pasukin na company or madali ung account squating din agents minsan magaling kpa sa sup mo. pero in fairness naman pag maganda company like hsbc or kung mahrap ung account karesperespeto naman siguro mga agents na yon. nga pala sa mga napasukan kong company pero hindi pa rin ako nakapasok ng hsbc. ang hirap ng questions nila sa interview parang sa pageant. or baka hindi lang talaga hiring kaya choosy sila.. sensya na psvita lang ako ngyon kaya hirap mgtype.. wala na pala ako sa call center ngayon. noon talaga mas mahirap pumasok nung bago pa call center. marami pa cla mapagpipilian. eh ngayon sa dami ng bgong call center. ubos na magagaling. kaya ung mga latak nalang nakukuha. hay nako noon talaga maiintimidate ka sa ibang nagaaply. ang gagaling pag nag group interview.
sa totoo lang may punto ka, ako man eh call center agent ng 5 taon (wala na nga pala ako sa pilipinas) at sa limang taon na un naka 17 call center na ako, hopper as in hopper talaga. hindi man ako katulad ng mga sinasabi mong skwating o jejemon (kinaganda neto eh walang diskriminasyon sa application process kung may skill ka pasok ka na )pero oo para sakin NAPAKADALI makapasok sa ibat ibang call center, masaya magpalipat lipat eh lalo na pag mas mataas ang sweldo sa ibang kumpanya, masarap lumipat sa kadahilanang mahirap ang trabaho, mahirap magtagal, nakakasawa at nakaka stress at kinailangan mo ng bagong ENVIRONMENT. Sadyang nakakabaliw ang trabaho at stress. Yang application ng card at kung anu pang loan yan, walang diskriminasyon jan nag aapprove sila un eh kung matagal ka na sa kumpanyang pinapasukan mo eh kung hopper ka eh talagang wala kang pag asa.
Let me say two cents worth. In every 100 applicants only 3 applicants get the chance of being offered a contract. Out of those 3 people who got hired only 1 will remain by the end of the year. This is the reason why you see BPOs and Contact Centers continuously hire people. The attrition rate is high and the pool of talents is shallow.
I have been an HR Consultant and Language Proficiency Trainer for a Consultancy firm and I say to you, out of the 20 people I interview for a job as an agent, I can only pass 3 applicants. It is not just your language skills that we gauge but also your critical thinking skills and problem solving skills.
I worked as an agent for 2 years in a BPO. My mom was furious about the idea and saw the job as dead-end and menial. But as I shared the stories of each call I receive and what it takes to have an issue resolved she thought otherwise.
Don’t say that landing a job in the industry is easy. Don’t tell me that applying for a job in a call center is just a walk in the park. I totally beg to disagree.
Let’s face it that the predicament of getting a credit from the financial institution if you are working in the industry is the fault of the people working in the industry. If banks did not incur so much defaulted credit lines coming from people working in the industry, then we could have a different story.
What I can say is this, it happened because people were not taught of financial management and responsible money handling. I myself was once this type of person. But I came to realize that I need to clean up my credit for my future. I was 18 when I first landed a job as an agent.
In the end, no job is easy. There is no job that is menial. Every job has its highs and lows. But it is never right to demean another person’s job because of its nature or of its pay. The only time that your job is at its lowest is the time you think it is.
OPH wala ka na sa call center. Kung wala ka na mabuti na lng. Nabawasan ang inutil at jejemon sa industriyang ito.
wla namang madaling trabaho. That’s it. period. Whether you’re a call center agent or someone flipping burgers, and even a company owner,IT IS HARD. Working is hard. Earning money IS hard. So yes, let us respect each other’s work. It is nice that you expressed your sentiments, but try not to lean on the negative perspective. That way people will really get what you’re trying to convey.
agree with you.
tama po kayo sir yawyaw…wala pong madali n trabaho,..masasabi ko po yun ksi na try ko po yung mga mahihirap n trabaho…mataas po ang respeto ko sa bawat trabaho ng isa sa atin..nag try din po ako mag call center pero d ako pnalad makapasok…(hindi po ksi ako ganun kagaling mag englis)d naman po sa bobo ako…minsan nakakaranas din ako ng discriminasyon s larangan ng trabaho ko lalo n sa mga call center agent..masyado mataas ang tingin nila sa sarili nila(yung iba lng naman)..porke madungis kmi parang ang baba ng tingin nila saamen…ako at ang mga ksama ko madungis ksi kami yung mga taong gumagapang sa kisame para ayosin ang mga aircon nila kmi yung mga lumalambitin sa labas ng building nila para ayusin ang aircon…ang hindi alam ng mga agents (pag kausap ko ang boss o superior nilaa BOSS ang tawag sken)bkit yung boss nila marunong mag respeto???bakit yung agent hindi???may ari po ako ng isang maliit na company airconditioning services….
mabuhay po tayong lahat,,respeto sana sa bawat isa sa atin na nag hahanap buhay ng marangal…
Nakakabilib na nga yung nakahanap ka ng trabaho kahit maliit ang sahod. At least ibig sabihin hindi ka tamad. Hindi ka umaasa sa iba kahit mahirap. O kita mo, may business ka pala kuya, pero bakit ka pa rin lumalambitin? Kase, we still need to work hard di ba? At hindi po ako sir kuya. babae po ako. hehe.
right on, mas mahirap ang walang work at all….
Discrimination or no Discrimination. why do we have to be butthurt when people say “ay CC lang pala work…”. you enjoy this job, get paid, and these people who say that doesnt even understand kung ano sinasabe nila… do you just wana rub it in their face na mangmang sila dahil di nila alam? or do you want to hear and see them jumping off the roofs pag nalaman nilang sa CC ka nag work?
and isa pa… “NO JOB DESERVES MORE RESPECT than the hardworking call center agents…”
really? do i even need to comment on this?
don’t tell me otherwise cause i worked as a Tech Supp for a while… i get what you mean and i know how you feel.
pero what i really feel upon reading your post… it kinda look like you just need to put yourself on a pedestal and appreciate what your doing. (which is not bad) but, try not to be butthurt about it.
you already know how hard it is and how rewarding it could be as an agent… no need to rub it on other people’s face how great it really is.
exactly!
The author made this writeup because “CC ka lang pala nagwowork” is not something to be happy about. If you look at it close enough you’ll probably realize that the author WAS a call center agent, not currently one. It’s also not rubbing in people’s faces like you say. Try to understand the context of the writeup. The writer is just correcting such an abusive, unethical, and demeaning statement from those who have never had a taste of the call center life and those who blatantly take this profession as a no-brainer. It’s not to say the call center agents are so smart and all nor to brag about how rewarding and awesome the job is. It’s all about educating people (especially those who have no idea) about life as a call center agent for them to understand and stop belittling these hard workers. If we say we are professionals, this will be easy to understand. 🙂 Most of my friends are call center agents, and I can attest to their hard work and dedication and I salute them. And so I say they don’t deserve to hear this kind of statement. They are humans, we must remember that.
true.
bakit hindi pwede ikumpara sa construction worker, entrepreneur or tindero ng taho?
pareho naman need ng dangal
pareho naman need ng dignidad
pareho naman need ng sakripisyo
pareho naman need ng hard work
pareho naman need ng skills at talents
pareho naman need ng dedkiasyon
partying starbucks and coffee working for 8-9 hours?(hinirit pa talaga ito)
grabe ang iba nga wala na oras magkape
sa thrid paragraph…
hindi makadala ng telepono sa loob ng opisina? (talagang nireklamo ito?)
yung iba nga walang telepono
grabeng hirap katapat ng malaking sweldo?
ang iba pareho ng hirap eh kulang pa ang kinikita
the rest of the rants
every decent employee, executive, boss, vendor, construction worker, laborer, mother, father, son, daughter…. has done so or should do so…
no less…
what makes you think that you are better than the rest?
if you did your job good then be happy for being able to do so
you get paid for your work
you even get extra for good work
dont expect to be given a ribbon or a trophy or be hailed and lauded by everyone around you
dinadaanan din namin yan sinasabi mong pinagdadaanan ng call center
di lang kayo ang nahihirapan
kaya siguro nasasabing may pala… *Call Center Lang pala…”
baka may karugtong pa na “… akala mo kung sino umasta”
SHABU PA.
Anung pinagsasabi mo????? Hahahaha! Kengkoy!!!
call center, factory worker, construction worker, vendors, driver, kargador…etc. pareparehong mhrp n trbho yan, nsa tao nmn yn kung pno ntn ti2ngnan ung bgt ng trabho, oh kung pno ntn ma2hlin ang trbhong ngbi2gy stn ng kbuhyan. Lht ng yn importabnteng trbho, lhat ng yan, connected s isat isa, lht ng yn nka2tulong hnd lng s srli ntn, kundi pti s pmilya. And one more thing, it is the bloggers opinion and its how he feel with that statement “call center lng pla ngwowork” it is his right to express his opinion.just respect it, you don’t have to blame him with anything.
then probably they should remove the comment section.
the blogger intended not to. that’s what the blog is for.. to create a little bit of traffic.. lelz
true!
Sabi ng manager ko sa bank, malaki nga sahod nila pero wala naman patutunguhan. Nag aral ka pa ng college eh sa Call center ka lang din naman papasok.
The blogger does have the right to express their opinion, just like everyone has the right to criticize this article, much more when the author mentioned “This is not a simple job, otherwise they would not offer such a high pay, it takes a lot of sacrifice and yet it is classified by our system as a factory worker category, such a shame.”.
The article made some valid points early on, up until the last the paragraph with which just reeked of hypocrisy and left nothing but bad taste in the reader’s mouth.
Respect should be given only when it’s due. Mistakes should be pointed out, and deservingly so, to try and prevent it from happening again.
kaya chira please lang paki buo naman ang mga words mo pag nag comment ka at baka sabihin na talaga nang madlang people na ang mga nasa call center ay mga JEJEMON din 😀
This is the internet. I can say whatever I want. Also, do us all a favor and get a keyboard.
don’t compare us to a construction worker, just so you know we create not just jobs but good leaders to be part of our rebuilding process here in the philippines.
I say to each his own.. been in the BPO industry as a level 1 agent.. rose up the ranks.. left the BPO industry (after 6 years and consistently being a consistent top performer) and pursued my profession… madali lang sa BPO, mahirap ang actual profession. So if you’re a call center agent and you find it difficult, then you are a MEDIOCRE agent! So STFU, get out and practice your profession. Don’t lash out at other people who view their industry as “more difficult” compared to the BPO. Plus, let us not forget the fact that 90% of HIV cases come from the BPO aka call center industry. Tells a lot about your “hardships” as call center agents don’t you think so? At anong utak pinagsasasabi ninyo?! You only use spiels and scripts.. hide behind policies and stuff.. place customers on hold for long periods of time… c’mon, be realistic.
ano ba account mo? Hindi naman totoo sa lahat ng account na spiels and scripts lang ginagamit. baka naman Tae account lang yan na nag-aaverage lang ang AHT niyo ng 3 mins.
Spiels and scripts are given, but you don’t just say them. You can’t finish a call by just using them (not unless you’re working for directory inquiry due to AHT requirement.) When you are working in a Tel Co, Solely using spiels and scripts wont help you get through. You are conversing with people not reading scripts and spiels for ’em.
kayo po ang bagong bayani ng ating bansa ngayon. dahil sa inyo mga call center agents dumami ang mga kumpanya ng mga call center d2 sa ating bansa, na nkakatulong sa pagpasok ng salapi galing sa ibat ibang kumpanya ng bansa. MABUHAY kayo mga CALL CENTER AGENTS!
Khit dq ntry mgng call center agent..alm ko n mhrp ang gngawa nla..for my opinion pg call center ang brilliant ng tingin ko s knila tama mhrap mkpsok s mga companies dhl s mga intrview nla..for me din mas mdali at ms ok n ung mskt lng ang ktwan kkwork kesa s knla n lge puyat,mskt p sa mata tas utak at lge slita ng slita..kht anu nmn work mhrap e at of course kht gnu kliit o kalaki yan kylngn ng respeto s lht ng uri ng trbaho!!!
omg cry me a river…im not discriminating, i respect people with jobs. period. but what were u thinking when u posted this? there are tons of other jobs more tedious and hazardous than this one yet you feel like you have to make an article about your job being frowned upon and not quite getting the social acceptance you think it deserves? every job has its downside regardless of education, location or work schedule. welcome to the real world.
Respect wins respect.. It is pretty obvious that you discriminate each work.
Every company have their policy in place to guide each employee for the smooth execution of the job.
Why don’t we just respect the dignity of labor. Each job is as important each other regardless it is manual , clerical managerial etc…..they are compensated accordingly.
Let us not be discriminating so that we won’t be discriminated….
dahil mahirap na mabutasan s english ko eh tatagalugin ko nlng…pasensya na po sa mga shortcut na salita…sang-ayon ako na mahirap ang trabaho sa call center…galing din ako dyan…sa factory worker at construction worker…ganun din mahirap din yan…kung iicipin nyo…”LAHAT” ng trabaho eh mahirap tlga…yun eh dahil s hindi nmn yan ang gs2 nating trabaho…sabi nga nila sa english ” find something you love to do and you would never work a day in your life”…
para sa mga datihan na sa call center…sa kanila ako naaawa kse sila ung biktima ng discrimination. karamihan kse(diko nilalahat)ng mga ngtratrabaho sa call cntr ngyn ang ngbigay ng ganyang imahe sa lipunan…kaya nila “lang” ang trabaho nila bilang call center agent…
nakakaaliw makita na marami pla tayo hinaing or sakripisyo sa pg tratrabaho sa call cntr…pero dapat maicp din natin na sapat ba ung binabayad nila para mg sakripisyo tyo….tanungin din natin bakit tyo bumabalik sa industryang e2 kahit alam natin na mahihirapan tyo or magsasakripisyo…e2 lang ba ang kaya nating trabaho?bakit di natin subukan mag ibang bansa…kse ganun din nmn ang mararanasan natin…d ntin ksama ang pamilya natin sa mga okasyon na gs2 nyo cla makasama…ganun din mga kaibigan ntin kse…tulog cla gising tayo…gising tayo cla nmn ang tulog….
natural lng na may mga hinaing tayo patungkol sa trabaho natin…pero ung pgkakalahad d2 parang…ang hirap tlga ng buhay sa call cntr…mahirap nga tlga pero d nmn ung parang konti nlng mamamatay kna….sabihin man natin nsa ganung punto na sobra sobra ang sakripisyo na ginagawa natin…db dapat hinanda na natin ung mga sarili ntin…dahil alam natin ang papasukin natin…alam naman natin na khit ilang call cntr pa lilipatan natin yun at yun din magiging hinaing natin bandang huli….e2 po ay opinion ko lang…wla po ako kinokontra sa mga sumagot sa thread na to…
ang pinaka maganda nyan eh…hanapin natin ang trabaho na gs2 tlga natin para mabawasan ang mga hinaing natin
Gawa rin tayo ng Blogs natin then express ourselves….basta para sa akin…walang mahirap na trabaho para sa taong nagsusumikap at nagsisipag abutin ang kanyang mga pangarap. Wala akong pakialam kung papano sasambitin ng iba ang titulo ng trabaho ko… eto na lang ang itatanong ko kung sino man ang manlait sa ikinabubuhay ko, may sariling bahay ka na ba? sasakyan? negosyo? masayang pamilya? nabibili mo ba ang gusto mo? nakakapagtravel ka ba sa ibang bansa? nakakatulong ka ba sa iba? may sobra ka bang pera? kasi ako lahat yan eh “Oo” ang sagot ko….ngayon kung “Oo” ang sagot mo, taga Call Center ka rin ba? 😉
Peace mga Kabayan…. Good Vibes lang tayo….
Express ourselves.
Mabuhay!!!!
Walang trabahong madali. Kung ayaw mahirapan, wag magtrabaho. Nurse ako, at yang pinagmamalaki mong stress, “sweat, blood, and tears” pinagdadaanan sa lahat ng industriya. Walang nakaka angat o nakakalamang. Try mong mag duty ng 12hrs straight at wala ka iba nakita sa buong 12hrs kundi dugo, hirap, iyak at kamatayan. Walang karapatan magreklamo, pasalamat na lang at may trabaho. Mahalin nyo trabaho nyo para respetuhin industriya nyo.
tama!
Tama!!
Ewan ko. May kaya ko pa siguro yon. Ang problema kasi sa call center (uulitin dipende talaga sa account kung gano kahirap sa call center) pagpalagay natin mahirap ung account mo ung tipong isang damukal na windows / tools binubuksan tapos TSR ka tapos galit ung customer. habang inip na inip sa telepono ung kausap mo sinisigawan ka or sinesermonan pinag-iisipan mo pa kung pano mo mareresolve ung problema. Kaya dapat mabilis ka talaga sa computer (ito’y kung mahirap ang account ah). Meron din kasing knowledge base (parang wikipedia ng account) pag mahirap ang account. marami din pagkakataon na gagamitin mo google para mafigure out problema ng customer. Well hindi talaga mahirap yan kung tutuusin ang nakakstress dun eh ung minamadali ka tapos solid multi-tasking talaga sa dami ng tools. So andami mong iniisip tapos may nagsasabi sayo “tapos ka na ba, ang talal naman,, bilisan mo bilisan mo”..
siyempre kailangan mo pa makapasa sa QA. meron kasing requirements sa call na kailangan mong tuparin na minsan dahilan pa para magalit client sa phone. alam mo yun. Sorry gusto ko lang idescribe ung experience (applicable lang talaga to sa palagay ko sa mahihirap na account). Diba stressful ung ganun, ginagawa mo ung best mo tapos napagsasabihan ka araw araw dagdag pa na kailangan mo matapos agad call mo dahil maapektuhan metrics mo. lol.
haha! makulit tlga pinoy pag nag sasagutan.. lahat ng trabaho may challenge yan, nsasayo kung panu mo ddiskartehan para mapadali work load mo.. graduate ka man o hindi, ang tanong is may savings ka ba? kung ayaw maging employee edi mag ipon ka and mag own ng business..
I do not want to think na sa buhay sa pinas may mga stupid comment ka pa naririnig sa klase ng job na pinapasukan mo…dapat pasalamat na lang at may mga trabaho…what is wrong with a call center job??? I can not figure out..para sa akin disenteng trabaho na dapat ipagmalaki instead na matahin ng kung sinong self proclaimed genius class? bullshit!!!! SOB!!!. mga ngtatrabaho sa call center mostly proffesional or if not, nagtatapos ng curso…yong mga high school grad na nasa calll center mga passers sa examination kaya may utak din!! Ano ang gusto nyo trabaho Drug Dealer?
Call Girl or Boy? instead of Call Center?…Sa hirap ng survival sa pinas..kayabangan na para mang mallit ng trabaho!! importante may trabaho!!
never under estimates call center agents, we have clients working at call centers but they were able to buy a townhouse through bank financing!! any job within your capacity, as long you’re doing it with love and dedication is worth to be appreciated.
A Korean’s Message for the Filipinos
18 July 2008
Written by Jaeyoun Kim
Filipinos always complain about the corruption in the Philippines. Do you really think the corruption is the problem of the Philippines? I do not think so. I strongly believe that the problem is the lack of love for the Philippines.
Let me first talk about my country, Korea. It might help you understand my point. After the Korean War, South Korea was one of the poorest countries in the world. Koreans had to start from scratch because entire country was destroyed after the Korean War, and we had no natural resources.
Koreans used to talk about the Philippines, for Filipinos were very rich in Asia. We envy Filipinos. Koreans really wanted to be well off like Filipinos. Many Koreans died of famine. My father and brother also died because of famine. Korean government was very corrupt and is still very corrupt beyond your imagination, but Korea was able to develop dramatically because Koreans really did their best for the common good with their heart burning with patriotism.
Koreans did not work just for themselves but also for their neighborhood and country. Education inspired young men with the spirit of patriotism.
Forty years ago, President Park took over the government to reform Korea. He tried to borrow money from other countries, but it was not possible to get a loan and attract a foreign investment because the economic situation of South Korea was so bad. Korea had only three factories. So, President Park sent many mine workers and nurses to Germany so that they could send money to Korea to build a factory. They had to go through horrible experience.
In 1964, President Park visited Germany to borrow money. Hundred of Koreans in Germany came to the airport to welcome him and cried there as they saw the President Park. They asked to him, “President, when can we be well off?” That was the only question everyone asked to him. President Park cried with them and promised them that Korea would be well
off if everyone works hard for Korea, and the President of Germany got the strong impression on them and lent money to Korea. So, President Park was able to build many factories in Korea . He always asked Koreans to love their country from their heart.
Many Korean scientists and engineers in the USA came back to Korea to help developing country because they wanted their country to be well off. Though they received very small salary, they did their best for Korea. They always hoped that their children would live in well off country.
My parents always brought me to the places where poor and physically handicapped people live. They wanted me to understand their life and help them. I also worked for Catholic Church when I was in the army. The only thing I learned from Catholic Church was that we have to love our neighborhood. And, I have loved my neighborhood. Have you cried for the Philippines? I have cried for my country several times. I also cried for the Philippines because of so many poor people.
I have been to the New Bilibid prison. What made me sad in the prison were the prisoners who do not have any love for their country. They go to mass and work for Church. They pray everyday.
However, they do not love the Philippines. I talked to two prisoners at the maximum-security compound, and both of them said that they would leave the Philippines right after they are released from the prison. They said that they would start a new life in other countries and never come back to the Philippines.
Many Koreans have a great love for Korea so that we were able to share our wealth with our neighborhood. The owners of factory and company were distributed their profit to their employees fairly so that employees could buy what they needed and saved money for the future and their children.
When I was in Korea, I had a very strong faith and wanted to be a priest. However, when I came to the Philippines, I completely lost my faith. I was very confused when I saw many unbelievable situations in the Philippines. Street kids always make me sad, and I see them everyday. The Philippines is the only Catholic country in Asia , but there are too many poor people here. People go to church every Sunday to pray, but nothing has been changed.
My parents came to the Philippines last week and saw this situation. They told me that Korea was much poorer than the present Philippines when they were young. They are so sorry that there are so many beggars and street kids. When we went to Pasangjan, I forced my parents to take a boat because it would fun. However, they were not happy after taking a boat. They said that they would not take the boat again because they were sympathized the boatmen, for the boatmen were very poor and had a small frame. Most of people just took a boat and enjoyed it. But, my parents did not enjoy it because of love for them.
My mother who has been working for Catholic Church since I was very young told me that if we just go to mass without changing ourselves, we are not Catholic indeed. Faith should come with action. She added that I have to love Filipinos and do good things for them because all of us are same and have received a great love from God. I want Filipinos to love their neighborhood and country as much as they love God so that the Philippines will be well off.
I am sure that love is the keyword, which Filipinos should remember. We cannot change the sinful structure at once. It should start from person. Love must start in everybody, in a small scale and have to grow. A lot of things happen if we open up to love. Let’s put away our prejudices and look at our worries with our new eyes.
I discover that every person is worthy to be loved. Trust in love, because it makes changes possible. Love changes you and me. It changes people, contexts and relationships. It changes the world. Please love your neighborhood and country.
Jesus Christ said that whatever we do to others we do to Him. In the Philippines , there is God for people who are abused and abandoned. There is God who is crying for love. If you have a child, teach them how to love the Philippines. Teach them why they have to love their neighborhood and country. You already know that God also will be very happy if you love others.
That’s all I really want to ask you Filipinos.
=================
Let us help one another in making a new Philippines and a better Filipinos. Visit our Website: http://www.maginvestkapinoy.com/
TL;DR
been a out bound call center agent before I can feel what you mean… high respect to this article as well to the writer!😊😎
@chira: i agree.. it’s just the same way kung ssbhan ang construction or factory or vendor or whatever job they have with the phrase “LANG PALA” everyone of us takes pride on what we do, and it hurts to hear something like that.
The negativity doesn’t stop!
Dami epal na nagsasabi… “subukan mo mag construction worker etc.” ndi pa din naman nya nasusubukan.
Meron pa nagsabi madami daw stupid sa Call center… do you even know what are the requirements to be in a call center company?
I have been in a fast food chain company and I can work 12 hours straight without any problem… but pagdating sa pagtanggap ng mura,insulto, discrimination over the phone or personal man, wala nang mas gagrabe pa ang natatnggap ng mga call center agents.
I pay high respect for everyone.
I’ve never been a street sweeper, that is why i respect them. I’ve never been a police man, that why they have my respect.
Kung ndi nyo pa nasusubukan, wag nyo kami husgahan. Wala kayong alam!!
eh paano kung nasubukan kaya nakahusga?
Amen?
Ang problema kasi ang akala ng hindi pa nakasubok nakalista na lahat sa papel ang mga sagot. Marami din troubleshooting plus ung dami ng tools at higit sa lahat ung taeng kausap mo sa telepono na minamadali ka. Try mo kasi. Apply ka ng DELL para solid maexperience mo talaga baka kasi kung sa iba ka pa magapply mapunta ka lang sa panis na account lalo mo lang maiisip na madali lang ang call center. Ang totoo minsan madali talaga pag natiyempo ka sa pipityugin na account. swerte mo nun, taas na sahod papetiks petiiks ka lang sa call mo kung baga no brainer. pero pag mahirap account mo hehe buong shift mo nagtatype habang minumura ka..hahaha
okay na e..maiintindihan ko na sana..kaso may factory worker pa.. I think, it’s really none of our business what other people says about us..it’s their prerogative.. I work in a bpo company, and my parents sell vegetables in the sidewalk.. and I feel so lucky to have a good job which gives me a good salary.. and that means that I don’t have to be awake 20 hours a day, be exposed in the sun, and force yourself to work when it rains..and still not sure if your income will be enough.. each of us have our own individual unique story.. All we need to do, is be thankful that we all are blessed in God’s own way.. Mahirap talaga maging call center agent.. di man alam ng iba yun, at least some of us know that to ourselves..
AMen! Agree mahirap maging call center agent!. Putek caregiver ako ngayon, ang layo sobrang layo, kung sakaling mangyari magkasing sahod o KAHIT NA MAS MABABA na ng konte mga 2thousand sabihin mo na.. PIPILIIN ko maging caregiver. punas tae, paligo, linis bahay, minsan may NAMAMATAY din. ang problema sa call center STRESSFULL.
I am an engineer but nag wowork ako now sa BPO industry as a technical support. Mahirap tlaga mga tol maging isang agent tapos pag nalaman pa nila na may natapos kang magandang kurso tas hindi mo nagamit, iba tlaga magiging reaksyon nila. Kaya nga i understand how this guy feel. Pero wag lang sana laitin ang pagiging constgruction worker or other jobs kc sa future jan din ako pupunta after BPO.
KITA NIYO NA! ENGINEER NA TO NA NAGSASALITA. according to guiness book ENGINEERING daw ang pinaka-mahirap na account. Tapos ang isang engineer sinabi niya na mahirap maging call center agent!. Di pa ba sapat yan people. On the other hand naman, mas mahirap kasi ang TSR
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Post by The Call Center Show.
Good article and so true….People don’t realize what all is involved and how easy it is to lose your job. I was an Electronic Engineer in the States and made REAL good money and moved to Philippines and started working in the call center industry. The pay is not what it should be but better than most jobs here but you constantly have to fight to keep your job.
Even as an American where I am sure I make more than the average Filipino doing the same job, When I go to bank and apply for credit card as an operations manager in a call center I feel all the disappointment from their expressions.
TRY MO MAGING NURSE! TINGNAN NATIN ANO MAS MAHIRAP!
Tama, nung nagresign ako sa Call Center na trnatrabahuhan ko dati para ipursue yung nursing career ko, OM at HR pa mismo nagsabi na mas mahihirapan daw ako sa trabaho ng nurse.
to all CC agents here trying to defend and justify their work,
really guys? are you dead serious of telling the whole world about how hard it is to talk to people not even in person but over the phone??? i think only those who are having a hard time in this field are the ones who are not qualified for the job!
and…you don’t get the respect you’re ranting about by being insensitive and rude!
dead serious ka dyan! arte mo… hindi mahirap makipagusap kung weather lang paguusapan niyo.. problema kaya paguusapan.. minsan galit pa. so call center agents are trained to listen, think, act at the same time. Dami kaya tools so dapat “the flash” ka talaga sa pag-navigate ng tools mo sa computer. kung hindi patay AHT mo (call handling time). At sympre kailangan mo maresolve agad.
Ginusto nyo yan eh. Wag umangal.
Douche sino ba umaangal. Meron ba ditong nagrereklamo sa pagiging call center agent. Ano ba ang topic ng article nato. Hindi naman ang topic “Ang hirap ng maging agent gusto ko na lumipat ng trabaho”. Itong si Dover lang naman. Kung saan saan na sumasangay ung diskusyon. Ang pinupuntirya lang namin mga agent eh hindi sobrang dali maging agent at hindi rin pambobo na mukhang yun ang impresiyon ng ibang tao. LUMALABAS BATO SA FACEBOOK??!!
Sir,
I work as a business analyst at a marketing company based in Texas. They have operations here in Manila, but here, the company IS a call center. So even if I’m not doing any call center work, I sill live with the same oppressive policies my company has (my company actually has the same policies you mentioned. LOL.) — few SLs, the NCNS policy, etc. So anyway, I see your point when you say that call center work is hard, but then most jobs aren’t what you would call easy. People also lose their job when they do something wrong, people still work at night even when not in a call center, people still do get harsh words from colleagues from abroad/other nationalities, and those same people, even those in high-value BPO services earning more than 50k, are always at risk of having their accounts dissolved. Everything you mentioned also happens to other people. As for the discriminatory “sa-call-center-lang-pala-nagtatrabaho” remark, ignore it. Call center workers are not the only ones discriminated against. Just do your job, and do it well. No matter how hard the work, it wouldn’t matter as long as you enjoy it, and strive to be better. It’s not how bad our jobs treat us, it’s how we cope and make do with what we have. =)
Sir idol ko na kayo. kayo may pinaka-makabuluhang sinabi dito.
I am a former military man, I was a Field Sergeant of the Philippine Army, yet I chose to work in a call center for it offers a higher pay being a call center agent I not that easy sa totoo lang nasabi ko sa sarili ko angsarap pala ng buhay sundalo MAS MABIGAT ANG TRABAHO SA CALL CENTER take it from me. so kung inaakala nyo na mas madali ang trabaho ng call center agent kesa sa Construction Job, w/c I used to do back in my military days, well you are damn wrong my friend.
you trained to be a soldier
yet work in answering calls?
mas masakit tamaan ng totoong bala
kesa makarining ng pumutok na baril over the phone
why is there anything wrong with that? hindi ba disente sumagot ng calls? kabawasan ba yun sa pagkatao ko? palagay ko ang totoong kabawasan sa pagkatao ko e yung pagsilbihan ang taong bayan na minumura ka dahil pinagtatanggol mo sila para makatulog sila ng mahimbing
Di ka naman sundalo eh. Barbero ka yata.
I was a Comcast subscriber back in the States, I was mean to call center agents and cuss at them all the time. Wanting to stay here in P.I., I worked at a BPO with a Comcast account. Talking about Karma, I am telling you it is hard to deal with Customers, They will ask you if you are an American and say bad words to you. When I get pissed I would say “I’m an American by choice you are an American by accident”. Please try working in a BPO first before saying it is easier than working in Construction.
Hind ikaw ang kausap ko, bagkus IKAW na call center agent.
Hindi ka bayani dahil sa call center agent ka. Bayani ka, dahil sa kabila nito, pinipili mo pa ring magtrabaho’t maghirap sa trabahong ito.
Kaya’t kung sa pagsusulat mo nito’y layon mong itaas ang ngalan ng call center, hindi mo ito matutupad, ni kailanman.
Subalit, kung hangad mong iangat ang pangalan ng call center Agent — mabuhay ka!
this is extremely non sense! you know why? nowadays wala ng madaling trabaho lahat mahirap.. I always hear this phrase as in.. even me nasasabi ko to, (i’m sorry ,for I have friends working in call centers) but out of anger and out of control nabibitawan ko tong salitang to bakit? why don’t you ask yourselves people, masyado kayong maaarte at arogante, yup you may be fluent in English but not to the point na sasakay kayo ng jeep super mega English pa kayo. magbabayad lang naman, so si mamang driver sa bilis nyong magsalita eh nakatanghod na lang sa inyo, pano pwede nyo namang sabihin ng tagalog eh mag iinarte pa kayo (yes, nakasakay nyo na ako) so you see anong magiging feedback sa inyo ng mga tao?? same db? as what you’ve said you’re pissed of as well as the people na pissed din sa inyo.. anyway i’m not looking for trouble here, I am just telling you the truth based on my experiences. One time pa nga, sa Rockwell she’s bragging about her salary then may lumapit sa kanya na promo girl (which is nag-aalok ng item for free trial) nagtanong pa “may bayad ba yan?” so you see mr.call center agent, kayo din ang gumagawa ng reason para sabihan kayo nyan. And if we will have a chance na magswitch tayo ng work, then let’s see if you will last for a week. you’re challenging us to work for 2-3mo? nuts dude! now kung sasabihin mo na its your business not mine or ours? Well then whats the purpose of this post?…
sad to read some comments here, tama naman yung writer nitong blog, RESPETO lang sa akung anong trabaho meron ang isat isa as long as marangal ito, walang madaling trabaho lalo na jan sa Pilipinas, ang importante napapakain natin ang ating mga pamilya galing sa perang pinaghirapan natin at walang bahid ng pagnanakaw!
nagcall center agent din po ako and its really hard but fun! nasa tao din yan kung paano nya eenjoy ang kanyang trabaho ..
John 13:34
“A new command I give you: Love one another. As I have loved you, so you must love one another.”
I salute all call centre agents but the author’s rant is unacceptable. It’s idiotic to compare one’s profession to another. All professions/jobs contributing to the growth of the economy and well-being of the society should be respected.
Everybody who work to earn money in a decent way, deserve a respect.
wala namang madaling trabaho ngaun …pero lahat ng trabaho ay deserving na i respeto
Ayokong respetuhin yung mantataho samin. Manyak siya eh.
all jobs are difficult. it depends to the person if he/she handles the job difficult or easy…. so don’t compare your job to other jobs. dami mo reklamo 🙂 haha
This guy demands respect of the job he’s doing at the expense of dissing other jobs.
I have worked in the BPO industry for 8 years, and it is tough as hell, but it pays really great. If a company pays you more than you are expecting, why gripe about the strict conditions they impose? Why compare it to other jobs that enjoy the holiday breaks and daytime schedules when their salary pays 3 times less than yours? You signed on the dotted line with those conditions – man up or get out.
The reason why you get the “call center lang pala nagtatrabaho” is not because of the work itself, but the work you are actually doing. You can’t find any educational degree specific to call centers, unlike, medicine, engineering and such. Look at yourself, a law graduate and yet you are working at a call center, why not work at a law firm since it’s relative to what you’ve studied? Since you’ve studied a specific field and yet did not put it into practice, you will get that “call center ka lang pala nagtatrabaho” – they expected you to work at a law firm. If you are offended by those words, then step up, be a paralegal or even pass the bar exams.
lol, that’s the kind of mindless argument that always makes me want to say “ah call center agent ka? ok.”. Marami sa mga klase nyo ang kung maka asta kala mong superior sa lahat nang bagay.
1. Never compare your kind of field sa mga factory worker or any kind of field. Meron akong mga kaibigan na nag tatrabaho sa mga factory dito sa laguna and to tell you the truth, they earn twice as your so called high salary and they work for 12-14hrs a day. Such ignorant comparison only shows that, “meh call center agent ka nga”.
2. Ok if you want to go there, I’m a Senior software engineer wanna compare your “High Salary” againts mine? as far as I recall CC Agents never make it more than 5 digit salary. Please correct me here if I’m wrong.
3. Gusto mo ikaw lumagay sa kalagayan naming mga developer/programmer? I bet you wouldn’t last a week with that attitude of yours.
4. Don’t act all high and mighty mate. Kahit gusto mong depensahan yung side nyo I don’t think comparing will get you anywhere.
Kaloka ang mga comments!
Regardless of profession, everyone deserves respect.
Here’s one story, and this one’s a true one, few years back.. Graduate ako ng 2 year IT course. Loko loko kasi ako nung college kaya fail sa engineering. Nung una nag apply ako sa isang casino bilang surveillance. Fail din ako don, di kasi kami mag kaintindihan ng British na interviewer. Pero may comment siya na maganda daw records ko. May mga awards kasi ako sa computer kahit papaano. Nung nag papabalik balik ako sa Makati head office nung casino, napaisip ako mag apply sa callcenters. So nung nag fail ako sa casino, nag tanong ako sa friends ko and search sa net if san ba may mga call centers sa Makati. Pinuntahan ko is 3 offices to find out na parang head hunter firms ata sila. Pinakuha nila ako ng exams and pasado ako don sa mga yon. Pero during the interview on 3 head hunting firms, on 3 different offices sa makati. 2 of them said something na napaisip ako ng husto that time.
Pag call center daw mababa tingin ng karamihan, even sa ibang bansa hindi daw kino consider na experience pag galing ka sa call center. Pag pumasok ka sa call center and spend a lot of years, be good at it daw and try to earn a lot, be one of the best. Kasi if you’ve spend years daw sa call center work and planned na lumipat ng other job, mahihirapan ka din daw humanap. Thankful ako at honest sila. Kasi i have friends now na nag call center work more than 5 years ago and now nag sasawa na sila sa ginagawa nila. Pilit silang umaalis at humahanap ng new work pero wala sila makuha. Walang enough experience based sa tinapos nila or job description na inaapplyan. Kaya eventually bumabalik din sila sa call center jobs. Its like a 1 way ticket.
Kaya dun sa mga kabataan na balak pumasok or mag work sa call centers, dapat handa kayo. Call center is a good work and good source of money, pero as much as possible, don’t look at it as a long term job. Sana kung anong tinapos niyo or passion niyo, yun ang pagyamanin niyo sa experience. Dun kayo mag sumikap.
Most of people na kakilala ko na nag work sa call centers, most of them may nag bago sa personality, maybe sa nature ng work nila.
Anyway ayon, mas maganda pa din na ang work na kukunin niyo is passion or love niyo. If passion niyo is sa call centers, then enjoy it and be good at it. Don’t listen to what others say. Passion niyo yan eh. Pero if apektado kayo sa katagang “Sa callcenter lang pala nag ta-trabaho”, then something is wrong sa tinatahak niyong landas.
Now im a freelancer web developer. Before someone says na walang pera sa ginagawa ko, paupo upo sa bahay, laging nakaharap sa computer. Some even say “gumagawa lng ng website yan, walang pera yan”, pero it doesn’t hurt that much. Kuntento na ako sa na produce kong 50k to 70k a month without a boss, and can go sa gym anytime i want. Can wake up anytime i want, and i’m still learning more and more and more everyday. Things na dapat natutunan ko if nag aral lang ako ng maayos. But still thankful na God gave me a chance na matutunan sila on my own.. 🙂
Thanks for reading.
..wow! ang hirap naman nyan! walang cellphone habang nasa office! 8-9 hours of work! PUHLEASE!!!! you know why i look down on call center agents? because most of their parents slaved their lives to put you to college to be engineers, nurses, accountants, teachers, but YOU CHOSE THE SHORTCUT ROUTE TO EARN BIG BUCKS! and don’t you say that the government cannot provide well suited jobs to your course: MAGHANAP KA TEH!! YOUR GOVERNMENT WILL NOT FIND YOU A JOB! and lastly, the reason i hate most call center agents: you live a lavish lifestyle when in reality you can’t really afford, MY GOD, KUMITA LANG NG 18,000 KUNG MAKAPAGYABANG KALA MO KUNG SINO!! JESUS CHRIST, DO YOURSELF A FAVOR AND GET A REAL JOB!!!
well, you cant really blame them if they took the shortcut to earn money fast. nowadays, money almost buys everything. wag sana tayo hipokrito, and if given the chance you would take something that makes money fast (long as legal hehe), than to slave away and not earn as much. fortunately, you lived a life under different circumstances. do yourself a favor, put a bullet in your head. you unrealistic piece of secret. hihi
Alex YOU Idiod! THIS is a REAL job, I bet YOU could not handle it! Before you open your big ignorant mouth, try going through what they did to get the job, then you can open your big mouth!
I know many people with nursing and teaching degrees who can’t find jobs there.
isa lang dapat isa utak ng tao walang trabaho n dapat sinasabihan ng may lang dahil lahat ng trabaho ay pinaghihirapan pra s ikabubuti ng pamilya kahit construction, basurero, janitor, driver or call center man!!! ang trabahong marangal at tapat hindi dapat ni lalang lang ng kahit sino, bawat trabaho may kanya kanyang sakripisyo at pagod para s pamilya… may mga tao lng talagang mataas ang tingin s sarili nila at msyado minamaliit ang ibang trabaho.
Hindi naiiba ang author ng blog na ito sa mga taong nililibak niya sa post niya na hindi nakakaintindi sa buhay-call center. Tama, discriminating din ang pagsabi na nakakahiyang trabaho ang factory worker. Madami naman talagang pasaway sa industriya ng BPO kaya mabilis ding nawala ang prestige nito. Walang trabahong madali para sa isang taong walang passion sa trabaho niya, regardless kung anong industriya ka pa. Kung apektado ka sa kritisismo ng iba, it only proves to show na ikaw mismo, kinahihiya mo trabaho mo at nagpapaliwanag ka na lang dito na hindi ito madaling trabaho in defense. Kung hindi mo kayang magpaapekto, then get out of that shameful job and find another.
to YOU guys who posted this….I SALUTE U….more blessings to come…BUT to the guy who UTTERED this PHRASE, ” SA CALL CENTER LANG PALA ” UR A MORON….
He was exercising freedom of expression. You can’t judge him for that. Who’s the moron now?
come on call center LANG talaga yan! kahit under grad nkakapasok anong klaseng requirement un.. sad to say mauunderan ka ng under grad sampalin ko ng diploma un, di kailangan ng utak dyn, its a robotic job paulit ulit.. magagaling lang magsalita la naman laman utak
so true, san ka nakakita ng trabahong bibigyan ka ng pagkain para lang magpainterview?
bibigyan ng pagkain pra mag apply? parang “bibigyan na kita ng pagkain, apply ka lang samin pleeaaseee?” HAHAHA
American accent. Wrong grammar.
With due respect to everyone, let me enlighten everybody what call center/bpo really does. I’d like to comment dun sa nakalagay na scripted lang ang agent so he/she can converse in english-not true, script serves as a guide and requires comprehension so you can somehow interpret or deliver it in your own words. Majority of the accounts would require their employees to be conversant in english so they can communicate properly and effectively since they don’t have a script otherwise, these bpo companies could’ve recorded all of their responses to their customer’s queries. Another, college education not a requirement. Still is, but just to augment the high rate of unemployment here in our country, moreover, as help to our government, bpo companies started accepting even high shool graduates. With proper traning and discipline, we hone new skills and talents so they can be of help in our society and their families. Fourth, bpo companies provide billions of pesos as income to our government so they(gov’t)recognizes our effort and is in full support with this type of industry and as proof, some educational institutions started offering call center training as part of their curriculum and so is TESDA. Not a career-being a housewife or husband or just being the head of the family for me are all careers, so no matter what field you belong and what you do in life as long as you fulfill what’s expected of you, then thats the career of your choice. We may not have the most promising career with the highest pay cheque available in town, as long as we can provide food, shelter, education and other basic necessities in life, that would be enough for us to keep this job as long as it exists. Bpo’s are diverse in nature and doesn’t not practice discrimination in terms of sexual orientation, age, religion etc. It is also unfair to quote and almost condemn bpo employees that HIV is highly rampant within their community. Most of the reported cases were victims working in call centers and are courageous enough to be tested and became advocates in fighting against HIV/Aids, so I just wonder where are the remaining percentage of unreported cases would come from?
SIGE NGA TRY MO MAG APPLY TIGNAN KO KUNG MAKA PASA KA SA INITIAL INTERVIEW PALANG IKAW ANG WALANG LAMAN ANG UTAK! KAYA NGA MAGALING MAGSALIT KASI MAY UTAK!
Kahit anong work, put your pride, dignity, mind and soul to it para talagang maipagmamalaki. Mahalin mo work mo sabi nga nila kasi yan ang nagpapakain sayo at sa pamilya mo. I respect contact center employees. But I hope this article does not encourage the young ones to take up call center employment instead of those in line with their formal education. Sayang kasi eh.
Do you know why they have such ridiculous working restrictions? It’s because it’s an employer’s market. You go out the door and there are 1000 more of you waiting to take your place.
Discrimination, even if you had been a lawyer, is always present in whichever industry we work in.
Hmmmm I’m wondering why people who belongs in this Industry are not getting it. Working in a Call Center blew ass!!!! I bet that most of the people who works in this industry just failed being successful elsewhere that’s why they end up being an agent. Or maybe people who has a very simple skillset…. answering phones and giving canned answers…. Napaka dali pumasok dito I bet kasi meron kaming kasambahay dati na Agent na ngaun. Moral Lesson: Kung nag-aral lang kasi kau ng mabuti or tinapos nio pag-aaral nio e di sana nasa mas maganda kayo na industry…
oh really now. i know people who appears to be smarter than you. no offense.. parang mas matalino pa ata sayo kasambahay niyo dati. why judge people who failed at something and had the courage to look for something they can do? lets be realistic, not everyone will be overly successful. and no one planned to fail in life. but what can you do if it just doesn;t work out for you? look for something that you can actually do, don’t mind assholes (like you). you are demeaning people who work just to survive. ewan ko kung mayaman ka, or ignoranteng mahangin.
Don’t mind him. He has multiple sclerosis. *creeps away*
My first job is in the call center industry… I am now a Sustainability Consultant in a well known company here abroad. Without my call center experience I might not be able to communicate with authority to people with different race working with me. Kaya wag nyong nilalang ang call center job.
Race? As in karera? Nilalang? As in creatures?
Its really hard to be a call center since it is my work too.
Two thumbs up!
Feeling ko kaya mej mababa ang tingin sa mga call center agents because of the high premium the society regard on the education we get and and hence, looking down on underemployment. I was once a call center agent as well and without downplaying the value of the not-so-bad salary and the other things that come with it, at the end of the day, it is still a job na ang minimum requirement ay high school graduate. I know one can say na hindi naman porket nakatapos ay magiging successful pero if you are a law graduate or a nurse or a doctor or whatever field, of course the society will be expecting you to be doing something related to that (re: cognitive dissonance). Kaya feeling ko regardless kung anong merong filter or anong standards and institutionalized rules meron ang kompanya sa pagtanggap ng mga agents nila, this mentality will never change.
Although this mentality exists, hindi ibig-sabihin agree ako sa kanila. Syempre nasasaktan din ako dahil hindi talaga madali pero if anything, hindi naman exclusive ang pagtingin na ito sa mga call center agents. Kunwari graduate ka ng kurso like aircraft mechanics tapos ang magiging trabaho ay ground attendant, syempre magkakaroon pa rin ng “ay ground attendant ka lang?” na perception ang mga tao. Remember, may process din yung mga airlines ng pagtanggap, may mga rules din sila on ncns, may rules on phones, may sakripisyo din etc. At ganun rin actually sa iba’t ibang trabaho. I guess ang pinupunto ko lang dito ay walang rason para sumama ang loob mo kasi hindi ka nag-iisa, friend. 🙂
I think it should not matter if the work is as a janitor, cleaning lady, trash collector, as long as it is honest work. Work discrimination should be left to those that kill people, or steal other people’s hard earned money. As for associating immorality with the work place, it happens everywhere, sometimes even inside the church. Still no excuse just to simply stereotype a person just because that is their profession.
i totally agree with this one..sa application pa lang pahirapan nang makapasok sa dami ng steps na kailangan mong pagdaanan, kung matatanggap ka at makarecieve ng job offer another challenge na naman pagdating sa trainining, lalo na kung nasa prod floor ka na, Oo nga’t nakaupo ka buong shift mo pero katawan at utak mo naman ang kailangan para mgsurvive ka sa work na ito, hindi talaga basta basta mging call center agent and I am proud to be one….
Paanong mahirap makapasok? sa Iqor sa Clark sobra dami bobo na call center agents, di man marunong mag english pero they are working there.
What I don’t like in call centers which I have experienced first hand is how majority of the people brag about their sexual activities, drug adventures and what not. This is true and if you worked in a call center you will observe this sickening culture. People hooking up as if it is a right of passage to be in the cool crowd. I will NEVER allow my children to work in this kind of environment no matter how much higher they pay.
Anumang trabaho ay dapat irespeto at pag pahalagahan basta malinis at marangal ang ipapasok mo sa bibig ng pamilya mo. Hindi natin dapat lagyan ng pamantayan kung ano ba ang trabahong maganda ang salitang “lang” ay hindi dpat dinudugtong sa anumang usapin tungkol sa trabaho oh katayuan sa buhay dahil tyo ay pantay pantay sa ating dahilan kung bakit tayo nag papakapagod yun ay ang mabuhay at bumuhay sa anumang paraan basta malinis at matuwid na paghahanap buhay ay tunay na dapat nating ipagmalaki. Mataas nga ang posisyon mo sa lipunan kung magnanakaw ka naman at hinahayaan mong magutom ang ibang tao para sa sarili mong kapakanan yun ang dapat na may “lang”. “Politician ka lang”
ano kayang trabaho ng nagsabi ng “call center LANG” na yan?! baka mas mataas pa yung tax na binabyaran ng call center agent kesa sa kanya.
you elaborated it yourself. everything you do that is not in the rule book can cause termination. and yes mostly mayayabang ang mga nasa call center lalo na yung mga nasa malalaking companies
Kung gumradweyt ka ng law o nurse o anuman basta gumradweyt ka ng college tapos nag-call center ka, ang pinagkaiba lang nun sa factory worker ay mas malaki ang sahod, pero parehas lang din yung underemployment. Di mo trabaho ang tinapos mo.
Lahat tayo may sari-sariling sakripisyo, iba-iba lang ang pagtingin natin dito.
Bakit sinisisi mo ang gobyerno sa pagiging call center agent mo? Wala ka ng pinagkaiba sa mga iskwater na sinisisi ang gobyerno dahil wala silang matirhan.
And man, if you can’t stand the heat, step out of the frying pan.
lahat ng trabaho mahirap, call center agent, factory worker, construction worker, driver, kargador, even mga engineer, accountant, teacher, mga manager sa companya, mahirap din yan. what’s the point in comparing jobs? choice natin kung saan tayo nag trabaho, pinili natin ang trabaho natin (kahit pa sabihin nating hindi natin kagustuhan mag end up sa trabahong yun dahil sa hirap or what, may choice pa din tayo, choice natin na hindi magtapos ng pag aaral. hindi natin choice maging dukha pero nasa sa atin na kung gagawa tayo ng paraan para makapag aral at hindi mapunta sa trabahong hindi natin gusto o sa trabaho na would make us feel little compared to the others). meron din namang trip talaga maging call center agent, merong trip talaga maging vendor, wala nalang pakialamanan. may kanya kanya tayong buhay. kung hindi tayo fulfilled sa trabaho natin, magsikap tayo, hindi mang belittle ng trabaho ng ibang tao just to make us feel good about ourselves. pare parehas lang tayong nagbabayad ng saktong buwis buwan2x. kaya wala tayong karapatan para maliitin ang iba ano man ang trabaho nila.
Im working in a call center. Mahirap, sakit sa lalamunan pag queing, sakit sa ulo pg d ma resolve ang isssue ni caller, sakit sa atay lalo na pg grave yard shift ka. So shut up ang mga taong papalag and i believe me i dnt give a shit.
Sa building namin kung saan ang main office ng isang local bank… tuwing nasa elevator parang nang didiri madikitan ng taga callcenter sa ibang floor… aba naka pustura nga sila kaso mal-grammar kung mg inglis at di hamak mas mataas pa ang sahod ng mga agents namin kaya sa ng gagandahang counter clerks nila…
You just put down another job (factory worker) because of your rant about how some people have been putting down yours.
nasubokan ko din mag work sa call center.. I’m a father of 5 kids and after resigning as a gov’t. employee from another province i chose to be a call center agent to be with my family (after 6 years). Ang pinaka naging problema ko is yung distance ng bahay ko sa workplace. nasubokan ko maglakad ng malayo (wala ng masakyan kapag gabi, eh graveyard shift ka),so napilitan kumuha ng motor , nasubokan ko na maawa sa sarili ko dahil inuulan habang nagmo-motor papunta ng “Center” .. and what made me resign is ung nakatulog na ako mag motor pauwi (madaling araw, at kamuntik ng bumanga sa trak).. It’s a decent job and though it pays good compared to other jobs, PERO hindi mabayaran ang PUYAT.. health, sex life, pati quality time with kids apektado. wala ka ng ginawa kundi magdasal na bukas sana off mo na.. PERO naging stepping stone ko to para magwork online (home-based).. ayun, the skills i got from the “CENTER” helped a lot of what i have now.. so thankful ako sa experience..
Mahirap talaga sa call center at hindi nirerespeto ang mga galing dito. Hindi nga hinahire ng ibang field basta makitang galing ka sa call center iniisip nila may attitude kana. Basta ang alam ko pag call center agent laging on the dot at hindi nagpapalate ng kahit isang minuto sa pag punch, kaya din sumalo ng nakakastress na galit ng customer at ngumingiti padin pag katapos. Nagpalipat na nga ako sa non voiced account kasi napapaaga ang pag puti ng buhok ko pag voiced.
Sa mga nag babash sa mga call center agents tandaan nyo ang perang sinwesweldo namin ay galing sa ibang bansa meaning mas malaki naitutulong namin sa economiya ng bansa, para bang ofw at dahil malakas kami gumastos nabubuhay ang mga negosyo kahit madaling araw kung saan saan.
Can we just agree to disagree that all jobs are different and difficult? All the jobs in the world uses brain… mapa – karpentero, abogado, doktor o call center pa yan. Some maybe under paid and some are not… sa demand lag naman ng workforce nagkakaiba yan. Ang importante, we worked fair and worthy of what we are earning.
Two thumbs up. I am once a call center agent, and being one is not an easy task. Training palang ako pero mahirap na. Nandyan yung every week maiiba ang schedule mo. Nandyan yung bawal kang magbreak hanggat hindi mo pa oras kasi may mga calls ka pa. Nandyan yung hindi ka makakapunta ng banyo dahil may tawag ka pa. Nandyan yung pressure na kailangan mong matutunan lahat ng dapat kapag nagtake ka na ng calls. At hindi biro ang sumagot ng tawag na mumurahin, isusumpa at wawalang-hiyain ka lang dahil sa hindi mo magawa ang problema NILA. But you need to, dahil trabaho mo siya, dahil yan ang bumubuhay sayo. Hindi madali ang pagiging isang call center agent. Interview palang, sasalain na kayo hanggang sa matira lang sa kung sino talaga ang may kaya. Iba ang dalang pagod ng psychological stress kaysa sa physical stress. At sa call center industry, parehas yan na burden ng mga agents. Kaya wag ninyo mamalitin ang mga CALL CENTER AGENTS kasi sa kanila mo makikita talaga ang mga matitibay at matatatag na tao. Kudos! 🙂
utak sa call center??? please, pag fluent ka na sa isang language para wala na lang yan..
try nyo sa engineering design firm para malaman nyo kung ano mas mahirap na trabaho
at kung ano talaga ang trabahong ginagamitan ng utak. try nyo maging project manager.
para mas malutong ang pagdedegrade ng mga amo nyo. yan ang tunay na pagod pisikal at pagod sa utak.. me kasama pang pandedegrade ng amo sa bawat kamote mong trabaho.
dating akong call center agent and i find this OA.
my point is wag nyo masyadong padramahin buhay nyo. madameng nagugutom sa africa.
peace out.
True, Kahit saang field naman eh, un nga lang, yari tayo sa kanilang Agents, mga Grammar Nazi kasi, isa ring marka ng kayabangan nila..laughing stock pa nila pag nagkamali pa sa grammar ung mga ibang tao.
Sa hirap ng buhay ng mga Pilipino, kahit anong trabaho papasukin para sa ikagiginhawa ng pamilya at ng sarili..kaya kahit anong trabaho meron tayo hangad natin na irespeto tayo kaya dapat respeto din ang ipakita natin sa kapwa natin Pilipino…
I’ve been working in the kitchen almost all my life, but when I was waiting for my resident visa abroad. I decided to quit working with the company that I work with because was about to be transferred to baguio city, it was too far for me since I live in the south, So I tried to apply for a call center job, Being a cute guy who works 14 to 16 hours 6 days a week in a very challenging hospitality industry I did not think that there would still be a more challenging job that would top that. but I was dead wrong. Much respect for call center industry from the voice screening, interview, training and actual doing call is very challenging specially for a cute guy that has no idea how the industry operates. Still the experience is worth it met most amazing people with the batch that I was in, Fun and cool trainer’s that taught me how to handle calls, Awesome cafeteria and recreation stuff that you can play with while on break, smoking area on the roof top, Mind you I only worked for 3 months in this industry before I migrated abroad. I could still say it’s freaking hard just going to work on a grave yard shift it’s the weirdest feeling specially going home in the morning that you can see other people having fresh gel on and some ladies still have their hair wet going to work and here you are having itchy and heavy eyes because you are going home without sleep yet. People need to respect industries whichever it may be if we can say nothing good then just shut the hole up and watch you porn or something.
Wag na kayo magtaka kung bakit ang hirap mag apply ng credit card at postpaid mobile phone ang mga taga call center. Sila rin naman may kasalanan niyan kasi ang daming cases na tinatakbuhan nila ang utang. Umpisa pa lang ubos biyaya na kaagad eh. Sila rin naman kasi sumisira ng image ng isang call center agent. BTW, former call center agent din ako.
oo, it all started with the irate homo agent….
ANG KAPAL NG MUKHA MO.
Unang una, gusto kong sabihin na apat na taon akong nagtrabaho sa call center. Sa loob ng apat na taon, iba’t ibang kumpanya ang napasukan ko. Kaya I, too, speak from experience.
“This is not a simple job, otherwise they would not offer such a high pay, it takes a lot of sacrifice and yet it is classified by our system as a factory worker category, such a shame.”
– Hindi porket nagtatrabaho ka sa call center eh mas dapat irespeto ang trabaho mo kaysa sa mga factory worker.
– It IS a simple job. It’s not easy, but it’s simple – which is why there are such low requirements for call center applicants. Undergrads are accepted. People with no experience are accepted.
– Ikaw na nga ang nagsabi, you are compensated well for your efforts. Pero ang dami mong reklamo. Masyado kang entitled. Arogante ka. Paano pa ang mga workers natin na extremely overworked pero severly underpaid, gaya ng mga kaminero, garabage collectors, and jeepney drivers?
“In spite of being regularized these people still do not have stability of work, with the constant change of client requirements and statistics, quality control and metrics a call center agent can lose his job at anytime!”
– THIS is the reason people (who do not work in the BPO industry) frown upon call center agents. Due to the innate instability in the call center industry, agents have little to no assurance regarding their careers. It is NOT because being a call center agent is considered, in your terms, “menial”.
– THIS is also the reason why banks, cellular phone providers, and loan companies are skeptical about welcoming call center agents with open arms. Kasi nga, unstable at walang kasiguraduhan. Ke 6 months o 6 years ka ng nagtatrabaho para sa kumpanya mo, wala paring assurance na hindi ka mawawalan bigla ng trabaho.
“and believe me working in the night is one of the most difficult thing to do”
– Talaga? Mas mahirap pang magtrabaho sa gabi kaysa magtrabaho overseas ng malayo sa pamilya? Mas mahirap pa kaysa magpulot, maglinis, at mangulekta ng kalat at dumi ng mga taong di mo naman kilala? Mas mahirap kaysa magtrabaho ng 12 oras sa isang araw para lang kumita ng 600 pesos?
“No job deserves more respect than the hardworking call center agents”
– I am both shocked and appalled at your arrogance. Working at a call center is NOT an important job. This sounds harsh, pero totoo. Think about it: Napaka dispensable ng mga call center agent. Pag may nagresign o naterminate na isa, may sampung nakapilang handang pumalit.
Also, gaano ba kahalaga ang services na dinedeliver mo sa society? Nakakasagip ba ng buhay ang pagsagot mo ng calls (unless 911 operator ka)? Magreresulta ba sa mass panic kung magkamali ka sa trabaho?
Pwede ba, put things into perspective and cut yourself down to size, arrogant prick.
Totally agree with this.
Super duper like! 🙂
You Sir/Mam, deserve my like..
Hindi yung pagiging call center agents ang problema kundi yung mismong ibang call center agents.
I salute those who work as call center agent…. Dahil nagkapagwork na ako as SENIOR TECH SUPPORT, mahirap talaga lalo na yung graveyard ang work. pag-uwi mo ng bahay nasa school mga anak mo tapos pag darating naman sila eh ikaw naman ang papasok…. para karing naka-abroad….
Being a call center agent is extremely stressful, more so mentally than physically, but still, the night shift does take a fair amount away from a person, regardless. Also, he hasn’t even touched yet the topic of those working in accounts that require both customer service and sales. Now THAT is hard. It’s bad enough that you have to worry about your customer satisfaction stats, you have to meet the quota for your sales and if you sell things through up-selling, you’ll soon realize people don’t really have time for that because they called to get their problems fixed, not so the people can sell them stuff. I know we’re getting paid, and as an under grad myself, 16-18K a month when I only have myself to worry about is not bad. But the longer I stay, the harder it gets sometimes, and yes, friends, it really isn’t easy.
salamat sa bpo industry dahil maraming tao ang may trabaho ngayon hindi lang para sa mga call center agents pati na rin mga contruction workers, gwardia at mga utility workers. kahit mga taxi trybers, pedicab trybers at yun mga nagtitinda sa tabi-tabi.
kung makalait naman ang mga taong nakapagtapos sa kolehiyo wagas. dati ang work force sa makati karamihan ay para lang sa mga graduate ng 4 year course pero ngayon kahit kaming mga high school graduate lang e kumikita ng mas malaki pa sa mga nakatapos ng kolehiyo.
Wag naman po sanang maliitin ang malaking tulong na naibigay naming mga call center agents para sa ekonomiya ng bansa natin. Buti pa nga mga OFW binibigyan ng parangal ng ating bansa bilang mga bagong bayani at exempted sila sa taxes pero kaming mga call center agents bonga ang binabayarang tax buwan-buwan. Hindi naman fair na idiscriminate ang trabaho namin. malaki ang naitutulong namin sa ating bansa.
Amen!!
Lahat ng work ay mahirap lalo na kung hindi natin gusto ang ginagawa natin sa trabaho. Lahat naman ay may PROS at CONS, lets just suck it up, wala naman tayo magagawa kasi kelangan natin magtrabaho para sa mga responsiblidad natin. When it all comes down to it, respect lang po ang kelangan natin.
Joohn Please don’t be too quick to judge these people in the construction industry.
Kahit hindi sila nakapag aral sa isang pormal na eskwelahan o hindi nakapag tapos ng kolehiyo , may “pinag aralan” Pa rin naman sila.
Years of on the job training and experience in their respective job skills is what these men and women carry everyday at work.
Kung walang pinag aralan ang mga tao na nagtatrabaho sa construction industry malamang eh gumuho na yang building na kinalalagyan niyang call center ninyo. Kanya kanya ng expertise lang yan.
Respetuhin natin ang nagagawa ng kapwa natin maliit man o malaki, professional man o hindi. Kaya hindi umuunlad ang bayan natin dahil sa mga ugaling ganyan. Sadyang napakahilig natin manlait at maliitin ang kapwa natin.
lahat ng work pinaghihirapan at pinagsisikapan, at lahat may pinaguukulan, kaya lahat deserve ng respeto.
sus! dami nyo satsat lahat! hindi naman dapat ikumpara ang trabaho sa isat isa. Move on! and make a living to survive this fckng life!
yung story mo fre – yang ung call center nung panahon… mga way back 2004… mahirap talaga makapasok noon sa ganyang trabaho… di mo lang mabasa ang Irasburg or Connecticut ng tama = mag service crew ka nalang kung saan… mga 10 years na rin ako sa bpo – nagsimula sa pagiging agent, then product trainer, then comm skills trainer, etc… ang call center ngaun, kahit barukish ka mag english = pwede na… minsan basta gwapo or maganda ipapasa na din ng bobong HR… ok lang naman yan at least madami magkakaroon ng trabaho sa atin… un nga lang wala na matinong kaledad kac pati mga HR, QA, OM, TL karamihan na poser… garapal ang sipsipan ngaun as compared sa noon na talagang skills ang pinapairal… kapag pet ka ng boss mo, kahit magdala ka pa ng PSP sa production floor = ok lang… mas bibilib ako kung naging call center employee ka nung mga panahon na tinutukoy ko hahaha…
tama na! magtrabaho na , the most important here is that ” MAY PAMBILI TAYONG BIGAS” WAG NG MAGYABANGAN!!!
Educated kabang tao ka? graduate k ng law tapos sasabihin mo n factory worker nakakhiyang trabaho? e kung mag try k kya mag trabaho ng hard labour dugo pawis kalyo n kamay..at ang iyong piang lalaban walang sense..hahaha..at kht kelan ayaw ko call center why? dignidad ko ayaw ko patapak sa ibang tao.. grad auto mechanic work at nissan balintawak 1year exp sa talyers 2years exp then schooling BSIT 2007-2009 MSIT 2009 2010, 6months it department callcenter, now Administrative tourist information here in dubai..head visa Section in Hormuz Tourism.. Lesson? Mas masarap kasama mga tao n nasa hard labour why? dugo pawis ang sweldo pero ang dangal nasa knila parin at dignidad at HIGIT SA LAAHT WALANG POLITIKA and EXP SA CALLCENTER kaming mga IT DEPT nag papasensya sa mga katangahan nyo sa pag gamit ng computer tadyak dito tadyak dun bato ng mouse bato ng headset tapos mumurahin pa kmi pag hindi kmi agad n nakapunta mern kasing tinatawag n job order mag file ng joborder bago nmin kyo puntahan..respect ko mga call center agent dahil mern din ako pinsan na nag wwork dyn… pero ikaw leche ka ang lakas mo manglait sa mga mas mahirap n trabaho..
If your skilled with what you can do, why go to a call center? If you can compete and be the best to what you do, why go to a call center? I don’t discriminate those call center agents. But do not use this as an excuse that working in the call center is the only way and you complain if someone says; “Call center agent lang”. If you are a nurse then be nurse, if you are a Law Grad then be in the law field. Its all about attitude and the way you want to compete. But if you really enjoy working in a call center then so be it.
Dati akong call center agent both inbound and outbound calls for two years, and I hate it! Hindi pang call center ang course ko (Computer Science) So what I did is I work smart and improve myself in my given field as an IT Professional. And now, I’m an IT Project manager earning 6 digit payroll net, and I’m only 27 years old. Don’t just work hard, also work smart! But if you really enjoy working in a call center then so be it.
I understand that people shouldn’t belittle us. However, you said, “…and yet it is classified by our system as a factory worker category, such a shame.”, and I think that’s what’s ticking people off.
I know you mean well. However, you can’t be any more careless.
factory worker gumagawa sa computer, routers, phones na gamit mong call center agent ka! practice what you preach! wag ka ma-offend kung mababa tingin sayo kung mababa din tingin mo sa ibang tao!
d nyo kasi maiiwasan na sabihin yun kasi halos lahat ng center kahit high school grad lang pede na basta magaling mag english. they should try to raise their requirements on looking employees
d nyo kasi maiiwasan na sabihin yun kasi halos lahat ng center kahit high school grad lang pede na basta magaling mag english. they should try to raise their requirements on looking for
employees.
sorry typo error
Natatawa ako sainyo lahat hihihihi. just do your own career, everyone has a path and strategy to achieve their goals. Trabaho mo yan, wag ka magreklamo., umalis ka kung hindi mo kaya, lahat nmn kayo may kanya2 storya hindi lang sa trabaho., okay? hindi nyo dapat pinagtatalunan ung ganyan mga bagay. MYOB, mind your own business. walang ibang hahatak saiyo pataas kung di sarili mo. okay? stop arguing THANK YOU.
I think what the phrase “sa call center lang pala” is not meant to degrade the BPO employees. maybe they are just disappointed that these people did not finish their studies (some agents are not degree holders) or they chose a career not related to their degree if they have one. I also worked from a BPO industry before (medical transcription) and i know BPO is one of the toughest job today (mind and body stress – burnout!). I realized though that this is not permanent, so i decided to be a chemistry and biology teacher, which is very relevant to my degree. Plus, I am able to contribute to the welfare of our beloved Philippines by teaching the future generation.
Working ins call center (or BPO) is a very decent and tough job indeed. 100% true. But the reality is that it is not permanent somehow. Maybe that’s the reason why they say the phrase “sa call center lang pala…..”
In fact, i am always telling my pupils to find a job that is related to their course, or a job they really love. Money matter should be the last resort
-Kenneth L. Frias-
HIgh School Faculty – Science Dept.
San Lorenzo School
San Pedro, Laguna
i agree with you.. I’m a teacher now and worked as a call center agent before.. They should not discriminate jobs or any profession.. I also feel the same when I heard a lot of discrimination about teachers when in fact teaching is the noblest profession.. Its just sometimes there are people in the field who are not practicing the ethics of their fields.. but again never underestimate and discriminate other peoples work.. hindi magnanakaw yan..
I AGREE WITH THE TOTALITY OF THE PIECE I GUESS, EXCEPT FOR THIS PART:
No job deserves more respect than the hardworking call center agents who slave every night to support their family because our government could not offer a job that suits their profession.—
-so you mean to say we should cast all other professions aside like being an educator, working in the field of nursing, working as an honest law enforcer, and put being in a CALL CENTER at the top of the noblest profession?
I hope you be mindful next time of your choice of words though because they might have other distasteful implications. what should’ve been said is, respect begets respect, everyone works in their own naturally endowed or self-improved capacities and we are all battling hard against poverty for the good of those we love and support, and that there should be no profession nobler than any other, as it is with the intent of the profession and the ethics with which you practice it that bestows nobility and honor to the employee. To be a NOBLE person in totality then, one must not sneer down on others just because SOCIAL STIGMA says so.
I understand your resentment on the remark that prompted you to write this blog entry in the first place, but however, as a fellow blogger, it is always wise to be mindful of and responsible for the subtexts of what we write.Yes we all have a right to our own opinion, but there’s nothing wrong with wording them right so as to not cause offense.
Thanks and cheerie-bye
oh, and also i do not agree with your allusion to factory workers… Leave other professions out of this, just some unsolicited advice.
ive worked many jobs, as a professor, as a call center agent as well (although i only worked as one during the summer break), as an fm station dj in manila, and now as a band vocalist, and
there is only one common thread that runs through having worked many jobs, YOU SHOULDNT DONT CARE WHAT PEOPLE SAY AS LONG AS YOURE HAPPY WITH WHAT YOU ARE DOING AND YOUR ARE NOT CAUSING HURT OR HARM TOWARDS OTHERS.
My brother works for a call center and I have to say that I’ve seen him fight his way up the ranks. Mahirap para sa kanya kasi wala syang college degree but nonetheless nakapasok sya.
Mahirap ba mag-work sa call center? Yes, I believe so. Kitang-kita ko yun kay utol. Uuwi sa bahay para lang matulog kasi kelangan gabi sya mag-work. Hindi makatulog ng maayos kasi wala sa oras ang tulog.
Payo ko sa mga call-center agents, which payo ko din sa kapatid ko, is find a way out. Ang advantage nyo is sanay na kayong mag-work ng mahirap. Ang kelangan na lang is ilipat ang effort nyo into something na mas mag-b-benefit kayo long term. Use what you have learned sa call center to start your own business. Sanay na kayong kumausap sa tao at sanay na ring ma-reject – two requisites na napakahalaga sa pag-ne-negosyo.
Look at it from the positive side, mahirap ang work nyo, pero astig ang pinagdaanan nyo. Astig in the sense na matibay na ang sikmura nyo sa maraming bagay kaya move on na to the next big thing.
Just by trying to voice out your feelings bro, you have somehow unconsciously and unintentionally offended workers from other industry. If you are asking for it then you should also give it to others.
“In summary? Respect! This is not a simple job, otherwise they would not offer such a high pay, it takes a lot of sacrifice and yet it is classified by our system as a factory worker category, such a shame.” This is statement or phrase is much even harsh or worst than what you heard, “Call Center lang pla nagwowork”.
Let me just tell you that there’s nothing shameful being a factory worker. If not for them Philippine economy would have not survived. The manufacturing industry is there for the longest time just before the Call Center Industry started. Most of the food that you eat and dresses that you wear are coming from factories that are being processed and manufactured by hard-working factory workers. I think they deserve respect and recognition.
Every industry gets criticism I assure you. They only differ on the nature of criticism. Don’t take one person’s criticism or view as majority or a collective view. I had worked in the Call Center Industry from 2003 to 2013 and I have heard the same criticism several times but I can tell you with all honesty that I heard more praises than criticisms. I received more respects than disrespects.
Overall, I urge everybody to stop comparing jobs and industry. Every Job is difficult. Respect are giving to people who give respect. 🙂
sorry for the typo, i obviously meant:
SHOULDNT CARE
Kahit anong propesyon wag niyong alisin ang RESPETO dahil yang mga trabaho na yan ang tumutulong sa mga PAMILYA natin. Hindi natin KAILANGAN na pagkumparahin ang lahat ng uri ng TRABAHO dito. RESPETO lang ang HINIHINGI ng may-akda. Lahat ng trabaho na DUGO at PAWIS ang ibinibigay mo RESPETO lang ang KATUMBAS non at PANGUNAWA.
Call center lang pala..
Khit anong trabaho basta marangal malaki ang respeto ko. Call Center is a descent job, graveyard panga ang oras ng pasok ng iba, kyo,na nagcomment ng negative marangal ba trabaho mo? katulad kay napoles? Marangal ba? We should give a high respect to all the people na nagtratrabaho ng marangal para makapagsupport sa kanilang family. I salute sa sa mga nsa Call Centers, Online teachers and other na marangal ang paghahanap buhay.
Mahirap din ang mag type sa typewriter buong araw. Pero gaya ng call center industry, walang masyadong value. Wala naman kasi sa hirap ng pagtrabaho minsan, dapat alamin mo din kung saang position ka sa value chain ng isang kumpanya.
Kaya siguro may “LANG” hindi dahil madali ang trabaho, kung hindi nasa after-sales business “lang” which for many is less important than the actual sales/marketing, or the hardcore product design and manufacturing of whatever it is the call center agent is supporting.
Very true. I agree with this, working in a callcenter is not easy. You need to be responsible and determined, di pwede ang petiks dito. Mahigpit sila sa attendance, it’s true that you will be terminated for 3 absences and tardiness. Kung di ka flexible di ka pwede sa BPO industry. I salute callcenter agents..***
same lang din naman kahit ano work. you need to sacrifice things to earn money.
nakakalungkot na isang law graduate ang magawa nito article.
sana wag kana maging abogado… maghihirap lalo pinas sa uri ng pag-iisip na meron ka bro.
Okay na sana til you stated that “..it takes a lot of sacrifice and yet it is classified by our system as a factory worker category, such a shame”. Shame? Is there a shame with being a factory worker? I know a handful of people who are call center agents and at the same time having parents who worked in a factory just to make both ends meet and give their children a college degree. That Job you are ashamed of gave them the necessary prerequisites kaya sila nakapasok sa Call Center : Education. You wanted to justify that being a call center agent is not a menial job…but in order to do so, you dissed another noble profession. Such a shame. If only you had stuck with the idea of justifying your cause without having to compare with another job in a negative light I should have given you a two thumbs up…again, such a shame.
Lol natapakan lang PRIDE at EGO mo kc d mo mapractice pnag aralan mo. Bakit naman ako, sa call center din nagttrabaho pero wala ako pake kc honor para sakin un. Bago ka magpost siguraduhin mo alam mo pinaglalaban mo.
Fluent ka lang mag English pasok ka na sa pagiging callcenter agent.. But please do not consider this job as long term one. I am telling you guys, you wouldn’t want to work in this kind of environment for 30 years straight or until your retirement.
kulang ka po sa tulog kuya. at nag halo halo na ang problema try mo mangibang bansa. para hindi mo na ma-feel yan.
Walang mahirap na trabaho kung gusto mo yung trabaho
Alam mo kung anong trabaho ang pinasok mo. DONT COMPLAIN JUST DEAL WITH IT.
or JUST QUIT
Now I’ll ask you.
Bakit yan ang trabaho mo? (if you blame someone on your answer that means youre a loser)
a) dahil ito ang gusto ko (means you’re in the right path)
b) dahil mas malaki ang sahod (Then don’t complain)
c) dahil kailangan ko ng trabaho para mabuhay (You have my respect)
d) dahil sa ito lng ma-ooffer ng gobyerno (you’re stupid)
e) para sa experience (think twice)
No matter what you’re job is kung wala kang sasabihing maganda sarilinin mo na lang.
paano naman ang mga magsasaka mangingisda o ano pang physical na trabaho? mas mahirap yun mababa pa kita, swerte nayung call center agent kumpara sa kanila,
wala namang trabahong madali. daming sinabi. :))
It only boils down to one thing “LAHAT NG TRABAHO BASTA MARANGAL AY DAPAT IPAGMALAKI” it doesn’t matter if your a construction worker, call center agent or a maid as long as you are hardworking, honest and you don’t intentionally step on other’s foot just to achieve your goals.
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Why are call center agents such crybabies? The fact of the matter is, this job is not really as hard as all the other jobs that require people to think, plan, strategise and manage people. If all you do is sit there and talk, worrying if your diction is perfect, then you can’t really expect to get a higher salary or respect from the big companies in the country now right?
For me, most of the call center agents are those people who are loud, drinking in front of 7-11s with no regard for people who still have to go to work in the morning. They are oblivious to anybody as long as they can get their alcohol and pat themselves in the back for being in the BPO industry.
I do have friends who work in call centers but they don’t glorify themselves or ask for anything like this article does. Call center agents who do are just dumb idiots to me.
I am also a Registered Nurse and after a couple of years working in a hospital, I decided to take a career shift. my first job outside the hospital was actually in the call center. my first impression was that madali lang siguro ang work sa call center because all I have to do is sit and take calls. I have never imagined na mahirap din pala ang work. i can’t enjoy that much because I have to work kahit masama ang panahon, kahit pagod, puyat, kulang sa tulog, even on holidays, and maybe because I was a virgin sa industry. all kinds of work naman have different kinds and levels of stress and we should never underestimate anyone because we can never can tell what he or she is experiencing sa job.
and nilait din niya ang mga FACTORY WORKERS… yan ang hirap, Masyadong mataas ang ihi ng mga agents, let’s say iilan lng nmn, kasi may mababait naman, pero kadalasan kasi MAYAYABANG SILA, and one example is this blog. 🙂 defending their job pero lalaitin din nmn ung FACTORY WORKERS. edi kayo na mataas, kayo na highly payed salary, kesa Sa mga public TEACHER, NURSE atbp. na hindi nakakakuha ng BINIPISYO katulad sainyo. NAGOOVERTIME pero d nmn bayad… kea sakin kea nasasabing “CALL CENTER AGENT LANG PALA” ay dahil, mayayabang ang karamihan, lalo na ung mga bata pa… On my opinion, pinapasok lng nila ito, para matustusan ang mga LUHO nila. kokonti ang nakikita kong seryoso sa trabahong to. madalas GOOD TIMES ang hinahanap mga IMMATURE ONES. kea medyo PANGET IMAGE pag CALL CENTER AGENT KA, dahil me mga agents na sobrang TAAS ANG TINGIN NILA SA SARILI NILA dahil kumikita sila ng malaki kesa sa Bumbero, Teacher, Nurse, Police, Basurero. at un na nga. FACTORY WORKER, kea wag neo ilelebel sila sa ganyang trabaho, dahil magagalit sila. 🙂
Ang problema kasi sa karamihan ng call center agents, akala mo kung sino umasta. kala mo mas magagaling pa sa ibang empleyado. ang feeling-feeling mag-english.
and this line: “No job deserves more respect than the hardworking call center agents who slave every night to support their family because our government could not offer a job that suits their profession.” yan palang, sinasabi ng napakayabang ng mga call center agents. sige nga, sabihin mo yang linyang iyan sa mga taong buhay ang hawak. tignan ko lang kung hindi ka sapakin sa mukha.
Nagtrabaho ako sa call center dati for 9mos. meron kami niyang mga sinasabi mong metrics, stats, quality control. Mahirap lang naman yan sa umpisa, first 2 months tops. tapos pag nasanay ka na sa spiels mo nagiging no-brainer na yun. kaya mo na siyang gawi nang nakapikit.
di lang kayo ang nakakaranas ng discriminasyon kaya wag ninyo masyadong magbuhat ng bangko.
Tama!! I agree with you.
they just don’t know how you became a slave in a BPO company specially if your superiors are not human – those who treat their employees like they never experience hardships in life; those who are selfish; those who force their employees to work hard for their name’s sake to gain the praise of other team or other company; specially those who just got promoted by peer factor or common as “malakas sa taas” who doesn’t seem to realize where they came from.
The body is physically weak but the brain is still working otherwise it will cause your grounds for possible termination or NTE for not performing well regardless if you’re sick or stupid. You work hard to the point of getting sick but afterwards, you get suspended and worst terminated. An employee worked hard till death but his efforts were just but a common thing. No recognition or even appreciation. They just continue to enslave people without realizing that without the employees, managers, other superiors and the company would not stand and succeed.
The guy is just proud of his profession. Get over it, people. If you’re someone to talk about “respect”, then give respect to the author.
mas mayhihirap pa ba sa trabaho ng mga OFW lalo na yung mga care givers natin?! kung nahihirapan kayo sa call center mag apply kayo sa profession na para sa inyo… naghuhugas ba kayo ng pwet ng mga matatandang alaga nyo?! marami ring OFW na factory worker malayo sila sa pamilya napipilitan pa lumagare para kumita ng extra ang iba sa kanila suma-side line pa ng linis bahay para may pandagdag lang sa maipadala sa pamilya sa Pilipinas. problema kasi sa ibang call center agents nakatikim lang ng malaking sahod akala nyo kung sino na kayo umasta tapos dadaing kayo na mahirap mag call center agent?! ginusto nyo yan kaya panindigan nyo!
Ok lang mag call center ka. Kung hindi ka nakatapos sa pag aaral. Bago ako magsimula ay sasabihin kong nagtrabaho ako sa isang call center at ito ang pinaka pinagsisihan kong ginawa sa aking career. Una, madaling pumasok sa call center kumpara sa ibang trabaho. Dahil kung hindi eh hindi sana nagsusulputan na parang kabute ang mga call center na yan. Kaya nga nag call center ang karamihan nakatapos ng college kasi hindi sila matanggap sa trabahong related sa pinag aralan nila. Oo, alam ko mahirap ang night shift, mag calls, kumausap sa mga kung sino sinong ibang ugali, at paghirapan makapasa sa scorecard. Pero yan ang pinasok mong trabaho, pag tiyagaan mo. Lahat ng trabaho mahirap. Walang growth sa call center, sinisira nyo lang career nyo. Kahit ilang beses ka pa ma promote eh kadalasan pag lumipat ka trabaho, call center pa rin bagsak mo. At hindi malaki ang sweldo sa call center. Ang totoo ay starting salary lang malaki. Kung marunong kang mag tiyaga sa kinuha mong kurso at pag nakakuha ka ng maayos na experience, eh cgurado mas malaki ang sasahurin mo. Dahil sa ngayon mas malaki ng limang beses ang sweldo ko kaysa nung nasa call center ako. Ang hindi ko lang maintindihan ay kung bakit sinasakripisyo ng mga tao ang career nila para sa call center. Ang mga nasa call center ay yung mga taong sumuko na sa career nila. At yung mga taong tamad mag tyagang maghanap ng trabahong gusto nila. Oo, nakakapag generate nga ng trabaho, pero anong mapapala ng Pilipinas kung puro nasa call center ang tao dito?
I totally agree @ungasis.
Anumang trabaho na hindi dumudungis sa dangal mo at hindi nananapak ng ibang tao ay masasabi nating marangal. Walang trabahong hindi nangangailangan ng kapalit. Magkakaiba man ang pormang hinihingi nito–lakas ng katawan o isip. Hindi na kailangan nitong maging mahirap at komplikado para maging karapat-dapat itong bigyan ng respeto. Iyon ang sa aking pananaw. 🙂
dick article.
Tama! Remove nlng comment section!
Yung gumawa nmn kasi ng writeup is parang paawa or a sad person? A coin always has always two faces ika nga diba? Lahat ng uri ng trabaho eh may ups & downs, may swerte at hindi…kung ikukumpara ang pagiging call center agent eh talagang swerte ang makapasok dito at sa sweldo may kalakihan sa ibang trabaho, pero di nmn dapat mag paawa effect dahil discrimination is always around & kasama yan sa trabaho na pinasok. Nasa tao lang yan at prinsipyo kaya kung nasaktan ka sa trabaho e dont just create a blog to express your sadness because it will just create a spark that could cause a fire. Think twice & alamin ang isusulat. Sa iba na tumitingin sa construction worker or factory worker na low profile lang, well kilala nyo ba sila ng husto at pano sila nakapasok din dun? Ang iba din dun eh nakapgtapos din at may degree pa, pero sadyang swerte swerte lang, labag man sa kalooban eh kelangan lang talagang tangapin ang hanapbuhay para may ipangtustos sa kani-kanilang pamilya. Isa din po ako nakapgtapos at sumubok sa ibat ibang trabaho, nabigo at naghanap ng swerte, mailap pero tiyaga lang. Dugo at pawis, mura at kung ano ano pa, di nmn ako bobo o kaya tamad, kya nga po before natin ipagtanggol ang sarili natin eh let us try to fit ourselves in other shoes to think the right words to say. Kung nakapagtapos ka ng education at ito talaga ang gusto mo pero di ka agad nakapagtrabaho sa linya na ito eh dont blame others dahil its still your choice to pursue the career you want, pero kung sa sweldo eh nakuntento ka na sa ibang linya na pinagtrabahuhan mo eh in the end its who you are & its what you want…accept it & be true with your self.
Thank you!
First sentence pa lang wrong grammar na. And the phrase should not hurt you if you know your worth as a call center employee. The phrase is actually true nowadays. This was caused by poor recruitment practices. During our times only the top 5% of the applicants get hired. Now, almost anyone gets accepted, no proper profiling and not enough checks are done. All they care about are the numbers. Quantity over quality. So you people should never act negatively about the phrase because it is a sad fact!
Agree
Lahat ng trabaho mahirap kaya nga trabaho ang tawag. My kanya kanyang advantage at disadvantages yan. Hnd dapat ikompera kasi magkakaiba lahat yan
Subkan nyo rin mag Post-Prod, nang malaman nyo kung ano tlga mahirap
We all strive to sustain a living.. regardless of what profession chosen.. well it is one of the many choices we pick. There should be no argument for such. CSR was my first job, this is in my view, this is what I have felt…
it may have fulfilled or somehow surpassed the minimum pay in our province since it is the highest at that time considering I was considered a ranking file for a start. Honest to goodness, I never considered it to be my career for good. Well, the urgency made me do it, and I think I can make it without shedding some blood (kiddin’). Well, i won’t deny, mas maraming good memories, fun moments but I cannot have the lifestyle for long. Siempre as an individual who holds a degree, will also think to make use of the specialty I have finished, but again this is just my side, I am not generalizing.
i even got back after 3 non-BPO companies but just for the HOLIDAY RAMP, then requested my former colleague who eventually gain a higher post when I was still there.
I strongly believe that, this “LANG” thing are people’s impression, coz they believe people from BPO may have done bigger in terms of fulfillment in regards with their degrees, or kahit wala.
People cannot be pleased naman kasi tlga, alam natin yan. Well, ignore ignore na lang din kasi, if part of our ego is hurt then, start picking card written on “PLAN B” or “PLAN C”.. got a lots to do while living dba?
= )
i am also a call center agent for 3 years,i dont considered a callcenter as a noble job,we just seat,talk and read script,and that i dont think its a hard work.
subukan nyo mag-abroad mga hunghang! doon sa bansa ng mga arabo. tingnan ko lang kung paano nyo ide-describe ang dugo at pawis na pinagsasasabi nyo ngayon.
nakakaawa naman talaga tayong mga pinoy, we always go against each other, kaya walang asenso tayong mga pinoy kasi tayo tayo ang nagsisiraan eh, kahit ano pa man ang profession ng bawat isa, ang mahalaga ay dapat patas tayo kung lumaban, wala naman pong perpekto sa bawat isa sa atin at lahat tayo may kasiraan at kakulangan, sana po irespeto na lang natin ang isa’t isa. kung sino po dito sa atin ang walang kapintasan, maiintindihan ko kung hindi ninyo kayang irespeto ang kapwa nyo, sa sobrang talino at galing niyo, masyado na mataas ang tingin ninyo sa sarili.
“it is classified by our system as a factory worker category” – The writer didn’t say that cc agents are similar to factory workers. He/she pointed out the fact that society sees call center agents as something that they will not be proud of doing. (Nawalan ng pang-english..)
Read twice before you reply.
f*c*k those people who discriminates .. Being part of the BPO industry is not easy the, yeah it looks easy taking calls… sitting down the pressure the stress, yun point na kahit di mo problema proproblemahin mo wtf right mumura murahin ka pa sa mga nang didiscriminate satin just to let them know… ISA PO KAMI SA MGA BIGGEST TAX PAYER… ISA PO KAMI SA RASON KUNG BAKIT GUMAGANDA ANG EKONOMIYA NG PINAS, AT NAGTRATRABAHO PO KAMI NG MARANGAL DI KAMI NAKTUNGANGA AT NAKATAMBAY NA AT HUMIHINGI NG TULONG SA GOBYERNO, AT take note malaki sahod namin…
oh please! try mo pumasok sa IT industry, yang sahod mo na malaki baka doble or triple pa. try mo lang.
work is a blessing from GOD. work is an opportunity for us to enhance our skills and values. it so sad that discrimination divides us all.. but i believe we can be united in a cheerful way..thank you all for the comments in here! peace be with us!
Eto nakakasira sa call center work.
Stupid bosses.
Wait… kahit saan pala meron nun. Masmarami nga lang sa call center kase masmarami yung tao nyo and mas prone sa politics kaya ang umaangat mga walang alam na boss. Walang alam na boss = incompetent team.
I don’t believe it is hard to get into a call center. It is super easy. Super easy din ma promote, if marunong kang sumipsip.
Galing akong call center. Nilisan ko na, daming politics. Daming stupid bosses. Kala mo sa kanila pera kung magkuripot sa appraisal. Oo naiintindihan ko kaya nga outsource masmura eh, pero teka. Wag naman sobrang bababa na tumatapat sa sahod ng India pero same workload. Abusado kayong mga BPO kayo eh. Puro tipid. Mga bobo. Itapat nyo naman sa pang lifestyle ng middle class yung sueldo ng call center agent para di sila pagtawanan. Nag aral yang mga yan ng kolehiyo at nagtapos. Tapos sasahuran nyo ng 12-16k per month? Ano kayo? Tanga?
Oo, mga boss ng call centers mula operations hanggang hr, hanggang finance. Puro tipid. Walang alam. Mga bobo.
Thank you.
YOUR SENTIMENT: “Companies even have specific rules for application for loan, credit card, phone line and so many other things if you are working in a call center, and if you say call center, you can hear the aah of disappointment in their tones.”
THE BASIS OF THOSE COMPANIES (from your own words): “In spite of being regularized these people still do not have stability of work, with the constant change of client requirements and statistics, quality control and metrics a call center agent can lose his job at anytime!”
YOUR SENTIMENT: “No job deserves more respect than the hardworking call center agents who slave every night to support their family because our government could not offer a job that suits their profession.”
MY THOUGHTS: (1) Since you’ve never been in all the professions and occupations around, you really have no basis for that claim. (2) The “victim mentality” is such a lame excuse.
YOUR SENTIMENT: “Respect! This is not a simple job… yet it is classified by our system as a factory worker category, such a shame.”
MY THOUGHTS: You cry “Respect” for your job in one breath then casually belittled factory workers in the next.
MY FINAL WORDS: (1) I expected better arguments and logic from a Law graduate. (2) I totally understand your sentiments in defending your job but the way you presented it did not help. I don’t think you will gain respect this way. You did not sound like someone who is proud of his job. You only sounded like someone who is very unhappy for having no choice but to stick to his job (Well, if that’s really the case). (3) Next time you try to defend your case, try to focus on its own merits and don’t compare it with other fields. You know what they say about lemons and apples. Call center agents vs factory workers? That kinda leaves a bad taste in the mouth. And finally, (4) get over it. People will always say bad things about other professions and even make jokes about them. No need to be too defensive. And enough of the drama. Life is short. Focus on your job. Be happy.
graduate din po ba kayo ng Law?
Agreed.
Life is Great! Celebrate!
ang aarte nyo! eh kung makaasta nga kayo outside your work kala mo kung sino kayo. Lahat ng trabaho mahirap kaya wag kayong magdrama at hindi LANG work nyo ang nasasabihan ng “LANG”..
ahaiii.. what the.!!!! RESPETUHIN MO MUNA ANG IBANG TRABAHO BAGO KA MAGSALITA NG GANYAN… Napaka bobo mo… LAW GRADUATE??? tapos nagcall center,. Ikaw mismo binaba mo ang tingin mo sa sarili mo.. Nag-aral ka tapos mag cocall center ka???pwede mo nmang paganahin kung ano natapos mo.. tapos magsikap ka lang at makakahanap ka ng trabaho that suits sa pinag-aralan mo.. sisinisi mo pa ang gobyerno??? OO maraming anumalya ang gobyerno,. eh alam mo na palang walang trabaho sa profession na pinag-aralan mo eh bakit yun ang kinuha mong kurso??? ang sabihin mo TINAMAD ka lang humanap ng trabaho na batay sa natapos mo.. and nag apply ka sa call center dahil malaki ang POSIBILIDAD na makakapasok ka dahil MADALI NGA ANG PAG AAPPLY SA CALL CENTER… and huwag mong sabihin na “No job deserves more respect than the hardworking call center agents who slave every night to support their family because our government could not offer a job that suits their profession.” Grabe huh?? NO JOB tlaga??? ahahaha.. feeling mo ikaw / kayo na ang may PINAKA MAHIRAP NA TRABAHO??? lahat tayo tayo nagpapaka-alila sa mga boss natin para may IPAKAIN SA PAMILYA…. buti kayo kahit mahirap ang sinasabi mong trabaho may panahon at sobrang pera pa kayo para makapag STARBUCKS na sinasabi mo.. eh yung mga FACTORY WORKER na diniscriminate mo.. makakapag STARBUCKS pa kaya sila sa napakaliit nilang sahod????
Kahit anong trabaho, kailangan ang respect… Ang masabi kong mababa ay yung tamad ..at naghihintay lang ng biyaya. So i like this bolg.
alam nyo, wala naman dapat pagawayan pa kung anong mas mahirap na trabaho eh. dahil lahat naman talaga ng trabaho mahirap talaga.
you have a choice, ginusto mo pumasok sa call center industry e ngayon magrereklamo ka na tintrato ang call center agents na parang factory worker, you also paid for that, trabaho mo yan magtiis ka.. i bet ngayon wala ka na sa call center industry, kung andyan ka parin di mo masasabi yan kasi masaya ka sa work mo.. maiisip mo ano ba pakielam nila e masaya ako sa trabaho ko…
Respect to all call center workers
pa follow sa tumblr :http://cutiepie23pinky.tumblr.com/
I Think every job deserves respect, not only call centre. 🙂
Any profession doesn’t deserve to be treated like this IMO. But I do experienced the same thing before when I was in the industry for 9 years. Nasa nature na kasi talaga ng mga Pilipino ang maging discriminatory sa kapwa Pilipino kahit mararangal ang trabaho. But to those who hasn’t experienced call center work – please be reminded that just like any profession out there – blood, sweat, and tears po ang puhunan diyan. Kahit nakaupo ang empleyado the whole day – bugbog po sila lahat. There should be more laws passed in Congress to protect employee (or job type) discrimination in this country. Napaka-daming issues, di man lang i-address ng kongreso.
leave out the ‘factory worker’ thingy and it’s all good. nevertheless. kudos on your great article. 🙂
You don’t want to be discriminated,…but you actually did.. sorry..
mahirap maging isang call center agent coz you are dealing with different people, having different attitude, mahirap talaga. but mind you, my friend had a bad experience sa isang call center agent na ibang lahi at hindi pilipino. ang sama ng ugali ng taong un. ok given na pagod ka at gigil sa mga nakausap mong magaspang ang ugali, but its not right na ibuntong mo ang galit mo sa ibang tao, like what happened to my friend. napaka-irelevant ng mga pinagsasabi ng “Indian girl” na un. parang lahat ng galit nya sa mundo ay ibinuhos nya sa friend ko. nakakaawa yung friend ko coz after that conversation, iyak ng iyak. nandun ako sa harap nya ng mangyari yun. we were talking when she had a call from that bad girl.
ang point nito, kahit ano pa ang work or estado mo sa buhay, you need to respect others and be respected. kasi lahat naman tayo pantay-pantay. me mga call center agent na binabastos at meron din naman nambabastos.
tang ina parang minamaliit ng iba construction worker eyyyyyyy isip isip ….. hindi ako construction worker but hindi mo kailangan na para sa taong walang pinag aralan lang ang trabahong construction worker gago ka ba kung wala ang mga construction worker makakapag trabaho kaba sa call center na pinag tratrabahuhan mo gunggong ka animal kapa tandaan mo lahat ng trabaho ng tao mahalaga sobrang halaga pakto ka,…….. panigurado ako social climber kang hayup ka kaya ganyan ka mag salita …….
So what if you are a call center agent? It’s a legit job.
..so..everyone should respect anyone.. sa eastwood grabe mga mag bully mga callcenter agent ng mga crew ng fastfood nang di nilka nalalaman o iniisip manlang na working student ang mga pinag babalingan nila kung anuman yung mga naeexperience nila sa work nila….
Call Center agents are “looked down upon” because they have a culture unique to themselves, perhaps owing to their alternate work schedules. We have encountered these agents who are so loud, smoke like chimneys, have no knowledge of basic etiquette anywhere. They talk and laugh as if they are the only people in the place. They throw their starbucks or nescafe cups and their cigarettes anywhere. They leave bottles of their red horse beer lying around. Perhaps these are the people who give call center agents a bad impression.
+1 Miss Jaymee
And meron din namang call center agents na ang peg ay akala mong kung sino na ubod ng taas ng pinag aralan or know it all in short mayabang.
Pero hindi naman lahat thou madaming ganun.
I got the message…working in the Industry too for 7 years…naging emotional lang yung author at the end…bat masyado namang binigyan ng pansin yun eh di naman yun yung point ng article…sana nag stick tayo sa point hindi dun sa mali ng author…pinoy nga naman mahilig mamuna…
I read and read again the author of this sentiment about job as a call center agent yet I tried to get also where the so called discrimination and demeaning come in the picture. Then I found this phrase. ” it is classified by our system as a factory worker category, such a shame.” Simply put, the author does not mean anything to demean or discriminate factory worker. He/she only states that it is the system, to write again his/her words ” it is classified by our system as…” that means he has nothing against you guys the factory worker or has been a construction worker. He/she only wants to say that a CALL CENTER JOB IS NO EASY JOB TO SPEAK OF. I have worked for more than half of my life (Im 63 now) and I have been into so many jobs, jobs that call for many requirements, but mind you, it is ONLY IN THE CALL CENTER OR BPO Industry that requires so many exams, interviews, computer/online tests, actual floor tests, and so many openings and closings to memorize. Aside from your graveyard shift duties and if i may SAY it ” you are not allowed to absent, to get sick, to be late, and you are not allowed to have rebuttal with client otherwise you would lose your job or company will pay so much penalty. That’s how hard it is in a call center job. SO PLEASE LET US STOP THE MORONIC SOUNDING PHRASE ‘ SA CALL CENTER LANG PALA SIYA NAGTRATRABAHO “.
or let us stop using the word ” LANG ” IF WE MEAN, WE ARE A WAITER, CONSTRUCTION WORKER, SECRETARY, HOUSEWIFE, ETC. Because all those jobs are worthy and deserving of our respect, Kaya wag na magsabi, pagtinanong, call center lang, housewife lang, farmer lang. Nasa atin na kasi un eh. Igalang natin ang sarili nating propesyon, occupation, anomang trabaho yan, marangal pa rin, hanapbuhay lang. hehehe cool guys!
@ stoopid git,
Opo mahirap mag din construction, pero walang nang mas mahirap sa mental challenge. Lakas lang kailangan mo sa pag pala sa callcenter work lakas at abilidad , lakas ng loob , samahan mo pa ng utak!! baka yon ang kulag sa iba
Nice piece!! 🙂 As a call center agent for more than 15 years… I never explain to my peers and family how hard it is to work in a call center.
my respect to call center agents, but for that LAW GRADUATE who wrote that, have a respect too with FACTORY WORKERS
Nagwork ako sa call center and masasabi kong madami akong natutunan at nabili ko ung mga gusto kong gamit. Ang mali lang dito bakit dinamay mo mga construction worker na nananahimik..
Ang importante may trabahong matino.
Nakakareceive din ako ng ganitong comment nun pero iniignore ko sila kasi alam ko na masmaganda ung salary ko kesa sa kanila.. sabi ko nga nabili ko mga gusto kong gamit pati kotse… At dahil din sa call center naapprove ung visa ko kahit mag-isa lang akong nagapply.
Malaki ang naitulong nito kasi nga sa annual income pa lang wala nag question un immigration.
Sa taong nagsasabi na sa callcenter lang pala.. subukan nyong magaapply … initial interview pa lang malalaman mo na kung pede kang agent or hindi..
Bottomline naiinggit lang sila.. sabihin mo sa kanya E.O.P hehehe…
Kahit ano pang work nyo as long as masaya kayo go go go na… ITS A BLESSING!!
Nagwork ako sa call center and masasabi kong madami akong natutunan at nabili ko ung mga gusto kong gamit. Ang mali lang dito bakit dinamay mo mga construction worker na nananahimik..
Ang importante may trabahong matino.
Nakakareceive din ako ng ganitong comment nun pero iniignore ko sila kasi alam ko na masmaganda ung salary ko kesa sa kanila.. sabi ko nga nabili ko mga gusto kong gamit pati kotse… At dahil din sa call center naapprove ung visa ko kahit mag-isa lang akong nagapply.
Malaki ang naitulong nito kasi nga sa annual income pa lang wala nag question un immigration.
Sa taong nagsasabi na sa callcenter lang pala.. subukan nyong magaapply … initial interview pa lang malalaman mo na kung pede kang agent or hindi..
Bottomline naiinggit lang sila.. sabihin mo sa kanya E.O.P hehehe…
Kahit ano pang work nyo as long as masaya kayo go go go na… ITS A BLESSING!!
. 🙂 Construction worker or call center agent. Mahirap ang mga trabahong ito. I have friends who were agents before… We have construction workers too. Mahirap magtrabaho. I observed here in Davao City, I don’t know in other places, na di nman discriminated ang mga call center agents. In the financial institutions, cguro nasabi nila ang “call center agents lang” because it is part of credit investigation na di pasado ang status nyo for getting credit cards. Mali naman kasi ang pagkakasabi kaya discriminatory na agad ang pagkaintindi. Hehe… EVERYONE IS PART OF OUR ECONOMY. EVERYONE IS CONTRIBUTING TO RAISE THE BAR OF OUR ECONOMY. 🙂
walang mabigat na trabaho bsta gs2 mo ginagawa mo.. nag callcenter dn ako at masasabi ko na ang five days straight duty night shift ay napaka hirap pag puyatan.. 7 months lng ako tumagal at nag abroad nlng ako.. nurse ako ngaun d2 sa libya at masasabi ko mahirap pa rin ang trabaho.. at napapagod ako at gs2 ko mag awol ulit kagaya ng mga napasukan kong trabaho.. ang gs2 ko talaga ay maging isang mahusay na negosyante pero di ko alam, paano, at ano ang dapat gawin para makapag simula.. bahala na kapag nakaipun d2 sa lintik na libya na to.. hahahaha see you philippines 5 months.. waaaaaaaaaaaaaaaaaaahhhhhhhhhhhhhhhh!!!!!!!!
very LOADED article… premises made, objectives sought and end-hypothesis are all flawed. Makes me wonder if the writer is REALLY a lawyer… kung totoong lawyer ka nga, kawawa naman mga clients mo…
ahh may experience sa call sinner.. (slang ‘center’) .
yes tama wag na kau mag reklamo ng reklamo kung anong gus2 nila itawag sa trabaho nyu, yes mahirap makapasok dahil maraming test pero try to apply for a complicated job like a database admin, web developer, game developer or other programming related job d ka basta basta makakapasok kahit matalino ka pa o masipag dahil gumagamit ito ng isip skills na d basta basta nag kukuha ng mga estudyanteng pa happy happy lang nung nag aaral. try mo mag apply din dun baka nga nga ka hahaha
Call Center agent? unang pumapasok sa isip ko…. starbucks, yosi, knya-knyang porma sa pgpasok, merong parang ppunta lang sa mall. meron din parang me sariling mundo ng fashion…..pg mkkasalamuha mo sila sa mga convenience stores or sa fx, inglisan ng inglisan, iniisip ko minsan siguro para malaman na tga-call center sila at magagaling mag-english…. malaki ang sweldo sa call center pero saan papunta ang career? palipat-lipat lang ng call center…. kahit sirit na ang lagnat ay bawal pa din umabsent. kahit anung okasyon kahit emergency hndi ka patatawarin. anu ba akala nila sa mga call center agents, darna at superman???? ewan…. naguguluhan ako sa kanila.
Maybe we don’t need to fight over this simple matter. As I can see here, the author pointed out ONLY his feelings in getting discriminated as a call center agent. Sabi nga nya, marami ang di nakakaalam na ganito ang buhay sa loob ng BPO industry, and it’s pretty obvious na totoo, kasi maraming nagco-comment na di nmn related sa topic nya. Iba nmn kc ang reklamo ng construction workers vs. factory workers vs. call center agents. May iba-ibang feelings. It’s just so happen na call center agent yung author kaya buhay ng call center agent ang topic. Both factory workers & call center agents are though jobs, pero “may iba kc na maliit ang tingin sa mga ganitong emplaydo” that’s why the author used the “factory worker – call center agent” comparison. It’s not because dini-discriminate nya ang nauna. Have the heart to understand & appreciate the message of this article, and if you can’t find any good into this, just let it go…
you guys should read this http://astridelkhatib.com/disadvantages-of-call-center/
Kahit anong work basta you earned it legally, walang masama dyan. Kahit sa construction, sa factory, security guard o kahit ano pa man, dapat ay magpasalamat tayong mga Filipino. Mas mabuti yan kesa wala . Nakakatulong iyan p ra sa kabutihan ng mga tao. Mas mahirap na maging holdaper o ma involve sa ibang mga bad activites. Just be thankful for what you earned.
this is extremely non sense! you know why? nowadays wala ng madaling trabaho lahat mahirap.. I always hear this phrase as in.. even me nasasabi ko to, (i’m sorry ,for I have friends working in call centers) but out of anger and out of control nabibitawan ko tong salitang to bakit? why don’t you ask yourselves people, masyado kayong maaarte at arogante, yup you may be fluent in English but not to the point na sasakay kayo ng jeep super mega English pa kayo. magbabayad lang naman, so si mamang driver sa bilis nyong magsalita eh nakatanghod na lang sa inyo, pano pwede nyo namang sabihin ng tagalog eh mag iinarte pa kayo (yes, nakasakay nyo na ako) so you see anong magiging feedback sa inyo ng mga tao?? same db? as what you’ve said you’re pissed of as well as the people na pissed din sa inyo.. anyway i’m not looking for trouble here, I am just telling you the truth based on my experiences. One time pa nga, sa Rockwell she’s bragging about her salary then may lumapit sa kanya na promo girl (which is nag-aalok ng item for free trial) nagtanong pa “may bayad ba yan?” so you see mr.call center agent, kayo din ang gumagawa ng reason para sabihan kayo nyan. And if we will have a chance na magswitch tayo ng work, then let’s see if you will last for a week. you’re challenging us to work for 2-3mo? nuts dude! now kung sasabihin mo na its your business not mine or ours? Well then whats the purpose of this post?…
Is not the work that matters is the attitude bro……….
at last. pinaka maikli at pinakamalaman na comment. Like 🙂
iba’t ibang tao.. iba’t ibang pananaw. sa kalakaran ng ating gobyerno sa panahon ngayon. parepareho lang tayong naapektuhan, mga kaibigan. hindi na kailanangan magpatalbugan ng mga kung ano-anong salitang ingles. iisa lang naman ang ugat nito eh. GOBYRENO.. sila lang naman ang nagpapahirap sa masang Pilipino. wala silang pakundangang likumin ang mga perang pinaghirapan ng mga taong nagtatrabaho sa Callcenter, construction, factory, etc.etc. hindi natin kailangan magbitaw ng maanghang na salita sa mga bagay na alam naman natin walang pututunguhan dahil sa walang kwentang palakad ng mga opisyal ng gobyerno. oo, mga mangilan ngilan na nakikipaglabab para sa mahirap pero mabibilagn mo sila ating mga daliri.
parepareho lang tayong nagpapakahirap para kumita at ng may maipangtustos sa pang araw-araw na pangangailanagan ng ating pamilya.
I’m a former call center agent, now I’m a freelancer and it doesn’t matter kung ano man ang trabaho nyo as long as kumikita kayo at di na umaasa sa nanay o tatay nyo ang importante kumikita kayo ng sarili nyong pera.
sbrang totoo..kng snu man po ang ngsa2bing mdali ang mgcolcnter,hnahamon q kau,sbukan nyo ng mlaman nyo kng gnu khirap..tgnan q lng kng mktgal kau..sa totoo lng,ngti2is lng kmi sa colcnter kc un ang my mlking shod n pede smuporta ng lhat ng pn
ga2ilngan ng pmilya nmin..just try once and u’ll know how hard it is to be a colcenter agent…respeto lng po…
Ahmmm…anung kaguluhan toh? 🙂
Parang galit ang author na si “Unknown” hihi…nagagalit lahat ng tao sa comment ng bawat isa…siguro yun yung na- experience ni author pero hindi naman lahat ng pagkakataon palagi ganun. Halimbawa si LAW graduate, syempre kapag nag apply sya ng job na mas fit na sa tinapos nya, ang hahanapin sa kanyang experience more inclined sa mga tipong nagtrabaho sa law firm, or more on administration etc.syempre kapag galing sya sa call center masasabihan sya ng “call center lang pala”, kahit naman siguro hindi call center agent yung trabaho, kunwari office staff, teacher, writer, ang mag-apply diba…because these lawyers expects more, kasi bakbakan agad tungkol sa law yung haharapin nila, kahit na siguro tagasulat ka ng minutes nila mas maganda may experience ka more inclined sa law, but it doesn’t mean na ni-LA-LANG LANG lang nila yung mga call center agents or kung anuman nabanggit ko trabaho.
Palagi natin iisipin lahat ng trabaho mahalaga…Construction workers, for example, sino gagawa ng mga opisina ng call center agents? mga waiting shed na sinisilungan pag umuulan, sinong gumawa ng mga fly over, over pass, etc etc. hindi nangangahulugan na wala silang pinag aralan, hindi lang talaga “required” na nakatapos pa ng college for example sa mga ganitong trabaho but it doesn’t mean wala silang pinag-aralan. Presidente nga ng Pilipinas di kinakailangang college graduate, hello!
For call center agents naman itayo nyo yung bandera nyo kasi ang Pilipinas na ata ang nangunguna sa BPO industry (if I’m not mistaken) na bumubuhay sa bansa! Ang sumisira lang sa BPO kasi masyado mataas ang turn-over rate dahil sa hirap mapuyat and of course sa risk na rin. Siguro mas maganda mapromote nyo yung “balanced work life” para maestablish yung image na pangmatagalan talaga yung industry na ito, kasi kapag tumanda na ang mga call center agents na ito and they reach the age of 40-50, mag iisip na yung mga tao tungkol sa health nila… and they start thinking na humanap ng ibang trabaho pa rin, which gives the impression na pangsamantala lang ang trabho na yun kaya nagiging “LANG” ang trabaho na ito.
Para patas, stop comparing call center agents with construction or factory worker etc…compare call center agents with salesmen and telephone operators, customer care, med tech….pare pareho ang ginagawa ng mga yan depende kung inbound/outbound….iba’t-ibang tawag pero lahat sila mahahalaga… sana may sense…
The call center industry isn’t what it used to be. A decade or so ago, getting into the industry was like being admitted to Princeton. Only the best get in. Nowadays, almost anyone who can speak a little English has a fighting chance. Standards have been deep-sixed in a very dramatic fashion!
The really talented ones are already taken by better paying centers or have severed their ties to the industry completely, never again to set foot inside one. The industry does not require much brain activity. It does, however, require these basic skills from their employees: Excellent or impeccable oral and written English skills; genuine social skills; the ability to digest new information and pass it on convincingly to the client. The lowering of certain hiring standards have turned this industry from one that is respected into one that is ridiculed.
Most companies now are chasing after scraps and noobs. Those who can afford to pay well get the best of what’s remaining. The rest, the ones who like to squeeze salaries for higher profit make do with the base dwellers; the barely qualified but livable.
Try reading this article’s comments section. Grammatical errors abound.
bay mag bisaya ka nalang bay kay nakatarbaho lang sa callsinner ang ga panghusga sa inglis sa uabn bay
Nag-comment din lang, parang tanga pa.
mismo! Naka-pasok ako call center more than 10 years ago. Galing ng mga kasabayan ko.
whatever the job is, you have to respect it because it is part of how society works… if your job is being discriminated, it’s not a reason to discriminate others’ [job]. At times, we do complain. What better else to do than to simply just quit the job. You have a better position than a factory worker as others would say “walang pinag-aralan” and I can see you’re totally otherwise. You are blessed with education therefore you can have choices for whatever work you like but in the case of the factory workers, they have nothing else up in their sleeves but to just run around the circles and end up with the same type of job. I deeply understand your sentiments and you are just stating your sentiments, and so I am… Keep up the good work and wish you all the best. Peace out! =)
At dahil sa mga call center pasalamat satin ang governemnt for the taxes we paid, mga business tycoons such as san miguel, marlboro, restaurants, bars and food chain and for that we also generate jobs..
its clear that the writer is just defending the call center industry and its workers, which is good… marangal na trabaho to!, it is one of the industries that helps the economy of the country, nagbibigay din to ng opportunity sa mga di makahanap ng trabaho sa kani-kanilang profession/expertise dahil sa kakulangan ng trabaho o demand dito..
dito ako galing and im proud!’
pero medyo pangit pakinggan to —>
“classified by our system as a factory worker category, such a shame.”
siguro di naman nya sinasadya…,
pero.. what if.. “FACTORY WORKER” ang nakabasa nito…???’
I think this is written out of the original context and the writer and others are comparing BPO Agents with factory workers which are very different in nature. One cannot compare a thinking profession against a labor intensive one. Sabi ninyo nga, kaya nga malayo ang sweldo. Try comparing a BPO Agent with that of an Aircraft Mechanic (Lufthansa Technik, NAIA) or a Machine Operator at (Moog Phils, Baguio). Kung gusto ninyo i-compare sa construction worker, wag naman ninyo i-compare sa Laborer/Piyon, di naman kasi gaanong nagiisip yung position na iyon – compare ninyo sa Karpintero o Electrician.
I have worked in a BPO, was a Construction Worker and also in the 2 companies mentioned above.
I belittle BPO Agents who apply for a job in a different industry hoping to get a position with equal pay. Also, those na feeling rich.
I respect BPO Agents because I think it is one of the toughest entry level jobs available.
“mga obserbasyon ng dating call center agent”
Wala namang trabahong madali. Lahat ng trabaho mahirap. Iba’t – iba lang ng level at klase ng hirap. Merong trabaho na bugbog ang katawan, merong trabaho na utak ang pagod. Sa callcenter, bugbog na ang katawan mo sa puyat, pagod din ang utak dahil madalas kulang sa tulog o hindi maganda ang quality ng pagtulog. Ito ang pinaka naging challenge ng karamihan sa call center. Napakalaki ng epekto sa katawan ng isang tao na nagtatrabaho sa graveyard shift. Bumababa ang resistensya ng katawan kaya madalas magkasakit. Dahil kahit bawiin mo pa sa araw ang tulog mo, iba pa rin ang quality ng tulog sa gabi. Nag call center din ako dahil single mom ako noon. Ako din ang nag-alaga sa mga anak ko sa umaga. So, zombie ako madalas noon. Depende din naman kasi sa sitwasyon ng personal na buhay o way of living ng isang call center agent. Sa tingin ko, pinakamahirap siya para sa mga pamilyadong tao na pagkauwi sa bahay ay mag-iintindi pa ng mga anak. Naranasan ko iyon. Marami ang ganito ang sitwasyon. Pangalawa, iba ang patakaran sa call center. Sa lahat naman halos ng mga trabaho required ang medical certificate pag nag absent dahil nagkasakit. Ang naiba lang sa callcenter, kahit may medical certificate ka, bawas pa din ang sweldo mo, may written warning o Memo ka pa, at makikita agad sa performance ratings mo. Kailangan mo iyong habulin. Double o triple jeopardy pag nag absent ka. Pag pumasok ka na masama ang pakiramdam, hindi ka pwedeng umuwi hangga’t hindi ka nilalagnat.
Pangatlong nagpapahirap sa trabaho sa callcenter ay yung pressure na maging top agent o maabot ang stats o goals ng client. Sa lahat din naman ng mga trabaho kailangan nito para mag-improve at ma-challenge ang empleyado. Ang kaibahan lang sa call center, madalas ay mali ang basehan o systema sa pagbibigay ng pugay o recognition sa tao. Madalas ay naglalaban ang integridad at prinsipyo mo kapalit ng salapi o incentives. Kaya marami ang fraud issue complaints lalo na sa sales. At ang masakit, kapag pina-iral mo ang integridad mo, talo ka dahil hindi ka kikita ng malaki at nasa bottom ranks ka. Kung kaya mong sikmurain na yung mga nangadadaya pa ang nagiging top agents, kaya mong tumagal sa call center. Isa pang mahirap sa call center ay ang tingin ng mga kumpanya sa mga Pilipinong agent ay mga numero lamang. Kung gaano ka-urgent ang hiring, asahan mong ganoon din ka-urgent ka nila tatanggakan ng trabaho by means of lay-off, downsizing, etc. Kasi ang tingin nila sa agent ay isang numero na andyan lang kung kailangan nila. Kawawa ang mga Pilipino sa call centers sa totoo lang. Underpaid na kumpara sa counterparts sa ibang bansa, hindi pa sapat ang benepisyo.
^this. kelangan malaman ng mga tao na sahod lang ang labanan sa call center
alam mo ba kung bakit nasasabi ng tao ang phrase na “ahh call center agent lang pala”?, ang yayabang kasi at ang aarte di ko nilalahat, pero most of the call center agent grammar nazzi. pwede naman mag english pero dapat ba may accent din.. sa ordinaryong mamamayan..pag nakakarinig ng ganun na iintimidate. then malalaman nila sa call center nag tatrabaho..kaya nila nasasabi na “ahh, call center agent lang pala”.
ganito din sabi ko before ako nagwork sa call center… (sabi ko pa dati “mayayabang kasi kahit sa labas english pa din ng english”)
pero nung na-experience ko na mgwork dun… sa sobrang tagal ko na nagwork sa ganong industry… medyo nasasanay ka na… kahit sa labas nakakapag english ka kahit di mo pansin… pero di ibig sabihin maarte… and FYI may mga call center na required may accent and sa tagal ng work dun eh talagang didikit sayo ang accent na yon… siguro naka-tiempo ka lang makarinig ng talagang maarte na CC agent… meron naman din kasi na sobrang OA… pero di naman “most”,…”some” lang siguro…
Regardless if anyone feels insulted with the phrase or not… All jobs would require dedication and hard work whatever industry or career path you choose… But from an economic point of view, consider this before you look down on the BPO industry:
“Laway lang ang puhunan, pero dolyares ang balik sa ating bayan ng industriyang ito…”
Let’s work as a team… rednecks or bluenecks together make our economy stable…
Lahat ng trabaho mahirap. We all work to earn money. I hate this Filipino mentality. Actually dito sa Australia mas malaki ang sweldo ng mas mabibigat, madumi o delikado na work.
no disrespect… yung naramdaman mo sa narinig mo… mararamdaman din ng factory worker na makakabasa nito’
MY NABABASA AKO “GOVERMENT?” HINDI goverment ng bbgy ng work.
hindi ;ahat hawak ng GOVERNMENT
isisi s goverment? haha
Ang argumento kung bakit “lang” lang ang call center ay dahil siya na ang pinakamadali sa mga trabahong ginagamitan ng utak (doctor, lawyer, reaearcher, surgeon, etc). Lahat ng nabanggit kong trabaho ay mahirap din naman pumasok ha, pero call center talaga pinakamadali.
At may mga nagtratrabaho Sa call center na hindi gumagamit utak at sinusunod lang ang script. YAN ANG AMININ NINYO. Walang script sa pagsagip ng buhay, pagturo ng 40 na magkakakaibang magisip na estyudyante, o ang pagtanggol Ng mga naapi.
Call center ang pinakamadali sa mga trabahong dapat may utak.
Dati sabi ko, “Di ako papasok sa call center.”
Pero nung umalis ako sa propesyon ko at na-tambay ng medyo mahaba, pumasok ako sa call center.
Siyempre, kinain ko yung sinabi ko noon… At ang sarap ng lasa!! BUSOG pa ako!!
Ngayon balik ako sa pagiging staff nurse at nagagamit ko yung mas humabang pasensya na natutunan ko sa call center. Not to mention the proficient english that I am able to use towards a foreign patient, hehehe!!!
Call center agents ROCKS!!!
TO: stoopid git says:
August 25, 2013 at 10:37 pm
boohoo. try mo mag construction para malaman mo kung ano mas mahirap.
REPLY KO SAYO:
“Don’t compare your worst nightmare job to someone else’s job.”
With Due Respect, even we sit in our Chair and have a great conversation with our CLIENTS, we uses our mind and intellectual capability to resolve and troubleshoot certain issues to fix our customer issues or their computers.. It’s the ability to do research and make quick resolution for certain issues.
Call Center is a great experience guys even though we might say its tough job in all aspects and even we go abroad we can still fight and talk clearly than other race. Still we have the edge.
And Eto lang masasabi ko sayo “”stoopid git””” pangalan mo palang halata na Stxxxxx ka..
You dont compare APPLE to Watermelon..I hope you understand what I’m telling you about.
Everyone and every job has it’s own stress level..
Anyways, I don’t want to waste more of my time to this kind of bullshit person.
Sana makuha mo yang sinasabi ko if hindi magbasa ka ng Merriam Webster.
I agree MICHAEL MALBAS…SANA TINAGALOG MO PARA MAINTINDIHAN ni STOOPID GIT.. …palibhasa kay stoopid git hindi nya maintindihan ang pInupunto ng ARTIKULO NG “SA CALL CENTER LANG PALA”
Everyone in any industry deserves respect. I know the post was comparing a call center employee to a factory worker employee, but I think it is just the same as well. factory workers also deserve respect and it is not just some type of line of work that anyone can do. You see this all the time on Undercover Boss (http://www.cbs.com/shows/undercover_boss/) when CEOs or other top executives take the lower positions in the company. They are always humbled by the experience and they ultimately gain respect of the people that work for them.
TO: stoopid git says:
August 25, 2013 at 10:37 pm
boohoo. try mo mag construction para malaman mo kung ano mas mahirap.
Call Center people are great in all aspects as they know how to communicate very well and to do work properly. They can be a trainer or work abroad with a high salary because of this skills more than that they have professional degree.
It depends on the actual person on how he or she level himself to such low level person above I mention this message TO.
I dare you, TRY MO MAG CALLCENTER para malaman mo kung ano mas mahirap.
That is, if you can pass being a call center agent. hahaha..
You better pray hard cuz we will make lots of comments under your account..
Such a big looser you discriminate Call Center Agent like us.
Tell you what, I dare you apply to a Call Center nang makita mo sinasabi mo.
O ano? Reply ka.. iniintay ko .. wala ka pala..
kya cguro quite low ang tingin ng iba sa call center profession dahil kahit highschool grad ka lng qualified ka. good in english / basic comp. skills.. pasok ka sa banga.
mahigpit na po ang karamihan sa mga call center companies. hindi na sila tumatanggap ng mga undergrad.
Point well made. I can feel your sentiments. Its really difficult working in a BPO industry coz you get to miss out spending time with your loved ones, not being with them during those important occasions. It kinda feels like you have your own world. And it sucks big time, coz thats the price you get for being highly compensated. On the other hand, I must admit that there is no easy job. I salute those people working in construction. A tough job too and yet their getting paid less than minimun wages. We must RESPECT each others opinion. Stop comparing and ranting. As long as its a decent job and we are all doing it to support our family thats what more important. Godbless everyone! 🙂
Bakit nga ba CC? kasi sa gobyerno impyerno. kasi sa normal na profession mo di kasya mga luho/gastusin mo. kasi sa normal na trabaho walang thrill. kasi masaya dito. TRY MO!
Pag ikaw nakapasa ng interview, OK. pag nakapasa ka ng exam, OK. pag nakapasa ka ng last interview, OK. Ang tanong kaya mo ba yung multi-tasking ? habang naguusap kayo ni kano e naggugupit ka ng kuko? yung tipong habang nakapikit ka e diretso pa rin ang ingles mo at nareresulba mo ang problema ni gago. magisip ka kapatid 🙂
So, you’re a CALL CENTER AGENT.. big deal.. your choice, you don’t need to be butthurt about it.. You’re just complaining, you’re an employee, that’show it’s going to be.. wag ka na mg reklamo, you’re job isn’t that hard or as important as other jobs out there.. It’s an IN-BETWEEN-JOB, go figure..
Agee ako sa sumulat neto. Pero tama nga naman yung nagcomment above, hindi na kailangan na ihambing pa ang trabaho ng callcenter sa factory workers para maihayag ang kanyang punto. But I get the point na kung saan ay bakit nga ba minamaliit ang trabaho sa call center. Natatawa lang ako sa isa sa mga nagcocomment at nahikayat na rin akong magcomment. Ano man ang sasabihin nila, masaya ako sa take home pay ko.. Nakaka asar nga lang kasi ang laki ng tax ko. May mga pagkakataon na gusto ko na rin mag quit sa call center dahil sa stress. Pero napakainam naman kasi ng take home pay para pakawalan. At the of the day, dapat wala tayong mamaliitin pagdating sa hanapbuhay kasi lahat ng mga iyan ay talagang mahirap. Ganun pa man ay kailangan rin natin respetohin ang may akda at ang kanyang intensyon ay para lamang ilabas ang kanyang saloobin.
call agent? wow naman as if desente kayo? my goodness mas desente pa ang mga construction at factory workers. what about your morality? shame on you law graduate call agent. check first what you guys are doing before smash and put down the factory and construction workers
WTH.. LOL.. hahahah.. ang topic callcenter.. then napunta sa construction? its so funny to read the comments.. im having fun.. more more
kahit ano man ang work na ating pinapasukan,para sa akin nagpapasalamat pa rin ako sa DIOS kc mapalad tayo dahil may work tayo,ke malaki ang sahod o maliit….at higit sa lahat ENJOY IT…. kc walang mangyayari kung panay ang complain natin,,,,,GOD BLESS US
You know what the problem with us FILIPINOS? Sa kadahilanan na mahirap ang buhay pag may kumikita na-iingit at hahanap ng butas para malait. Eh ano naman kung nag-Law siya at sa callcenter siya nagtatrabaho? Ikaw ba ang nagpaaral? Ikaw ba ang nagpapakain sa kanya? Ikaw ba ang nahihirapan sa trabaho niya? Sabihin na natin na ikaw lahat yun, eh anong pakiilam mo sa gusto niyang gawin? You just can’t understand his point in comparing an agent with a construction worker because to start with ayaw mo na talagang intindihin! Don’t be too judgemental! Buhay niya yun at wala kang pakiilam! Eh ano naman kung lawyer sabay nag call center siya? Eh ano naman kung doctor sabay nagnurse sa ibang bansa? Eh ano naman kung engineer sabay naging karpentero? Ang point ko dun ay 1.) Buhay niya yun wala tayong magagawa 2.) Respetuhin natin ang iba at wag nating bastusin 3.) Suportahan nalng natin kesa laitin 4.) WAG PAKIILAMERA WAG JUDGEMENTAL WAG INGITERA.
Kaya sa nagpost nito Go lang wag mo silang pakinggan!
lagi lang aq final interview…. bisaya kasi aq…kaya nagabrowd na lang aq..naintindihan naman ako ng british kong amo…. wala naman kaso sa kanya
Alam ninyo mga dude. puro kayo paninisi sa Government kung bakit ganito trabaho ninyo .
alam ninyo wag ninyo sisihin kahit sino. nag papagalingan pa kayo kung ano ang pinaka mahirap na trabaho. kung naging construction worker man sila siguro hanggang don lang talaga ang kaya niya kung naging call center lang ang iba baka hanggang don lang ang kaya niya i push ang sarili nila. pero don’t blame others kung bakit kayo bumagsak sa trabaho na meron kayo ngayon. kung talagang magagaling kayo lahat bakit hindi kayo mag hangad pa ng mas mataas na pangarap kung kaya pa ninyo. mashado kayo emosyonal sa trabaho ninyo. ano pa kaya yung mga nasa ibang bansa grabe. iniiwanan asawa anak nila pamilya nila. gf/bf nila para lang sumugal na umangat pa ang kinabuhayan nila dahil alam nila hanggang dito nalang ang kaya nila marating sa atin kaya pumupunta sila sa ibang bansa para don sila mag trabaho. dahil alam naman naten x5 x6 x8 x10 ang difference ng sahod sa ibang bansa. ang dame kong kakilala mabaliw baliw na kapag ka chat ko siya o kausap ko sa skype dahil missna miss na ninya pamilya niya gf nya. ang hirap ng mas malayo ka sa pamilya mo. kayo umuuwi pa kayo sa mga bahay ninyo kung kelan ninyo gusto at sila hindi. kaya wag kayo assuming na mas mahirap na trabaho ninyo punta kayo midle-east tignan naten kung ano mahirap. yung pinag sasabi ninyo o sila na nangungulila araw-araw na sana matapos na agad ang kontrata nila para makauwi na ng bansa naten. kaya sana bago kayo mag pagalingan ano pinaka mahirap mag isip kayo maigi… baka wala pa kase kayo pamilya o mashado kayong independent kaya hindi ninyo nararamdaman pinag dadaanan ng mga kababayan nating nasa ibang bansa
Ok
Most of the people who criticize and discriminate those who work(ed) in the BPO industry are the same people who that did not even attempt to understand and question about it. Maybe all of them have not realize that a lot of people working in call centers do not have much of a choice in the first place.
The industry helped a lot of people though, especially, handicapped who can still type, hear and see, making them they are valued and treated not differently. The work also improves one’s professionalism and eradicating discrimination by treating others same as yours. Well this guy, Road Knee Arbiol probably still don’t know what kind of mental pressure is being put to an agent until he/she breaks down emotionally and might get all the sickness from sleep deprivation.
“you enjoy this job, get paid…” That’s a phrase from Road Knee Arbiol.
Well Sir, we’ve been paid for the job that we learned to enjoy and force-trained ourselves to love the work because we need to earn for someone that is important to our lives, just like you. I, personally, do not know you, and definitely, what your job is but I am not going to look at it as how you look at ours.
Hope the next time you look down to your fellow man, you are helping them up. Thanks
Okay na sana kaso i think it somehow discriminates factory workers… lets respect na lang each others job as long as marangal ang trabaho mo!
i do have an experience as a cal center agent. ang hirap kaya mag adjust ng body clock. every three months change schedule. andyan pa yun risk sa health at ang ma-hold up. naging irregular ang blood presure ko nun. there was a tike nag 150/100 ako. ginawa ng nurse binigyan lang ako ng calcibloc at ret for two hrs. if sa day job yun pinauwi ka na. ang nkakinis pa walang specific cause yun pagiging hypertensive ko. doctor na mismo nag sabi mag resign ka na lang. i did experience na ma hold up. nun tumawag ako sa workforce mngmt ma tag na daw ako as no call no show ksi late daw ako tumawag. buseeet muntik na nga mamamatay dahil pupukpukin na ako ng tubo yun pa ang sasabihin. kya nga ngayon last resort ko ang mag apply sa call center dhil ang hirap ng schedule.
I actually zoned out while reading this RANT. Grammar, please.
& ano nmn krpatan mo na maliitin ang mga nsa factory? Nagrereklamo k s diskriminasyon eh ikaw mismo gngawa mo un.. ikaw mismo nagconsider sa srili mo n mas mataas k s knila.. maaaring mas malaki ang salary mo pero ibg bng sabihin eh mas mataba ang utak mo? Mas malinis ang puso mo?.. hnd rin. Wag kng insecure.. yun lng yun. Maging masaya nlng kasi at mahalin ang trabaho mo.at pasalamat k may trabaho yung iba kasi kung wla malamang ikaw ang maging biktima nla.. blue collar.. white collar.. walang collar lahat yan gumagawa ng paraan para mabuhay at bumuhay.. masyado kc feeling ng mga tao dapat cla irespeto.. hnd ganun.. be humble anumang istado mo. Bka yung minamaliit mo eh maraming hirap sa buhay at mas kinakahabagan ni God pag nagpray. Bka yung sarap na tinatamasa mo eh hanggang d2 lng sa lupa.. salary, job title, etc.. yan palang issue mo eh pansamantala.. sa dulo ng buhay mo masasabi mong walang kwenta.
It’s a job. nobody has the right to judge you in any way. the purpose is to earn a living. so if that’s a problem for someone. then it’s his problem. just do what we all want to do. as long as you are doing something for yourself. then go with it!
The reality of things is that most people employed in BPO’s end up working contact centre positions. Above average pay requiring extraordinary patience with clients (ie. collections, sales, customer care, back office processing). A good stepping stone for 1-2 years unless you little ambition and stick around for 5-10 more (even a ‘team lead’ position will merit only a marginal increase). However, please do not generalize all BPO staff in this manner. Business critical departments (ie. Finance, Project Analytics, Business Planning and Re-engineering, Software/Web development) offer much more in terms of pay grade and career growth. It is all up to the employee to muster the willingness and determination to learn more and apply for said positions.
What a hypocrite, you were mad because of how some people look at your job. Guess what? You are one of them when u wrote the lines: “it takes a lot of sacrifice and yet it is classified by our system as a factory worker category, such a shame.” What’s wrong with being a factory worker? how is it being shameful if it is compared to the kind of job you are into? BITTER ka sa SARILI mong UGALI? pwe!
I also agree with this defense. Pero in the end, wala ako pakialam sa mga nagsasabi nun. Basta may trabaho ako, may pera ako, nasusuportahan ko sarili ko. TAPOS! Mahirap na ang buhay wag ng gawing komplikado pa. Di ka naman yayaman o hihirap kung sabihin nilang sa call center ka lang nagttrabaho eh. Peace for everyone. Let’s just work hard and earn money, make friends and love our family.
US$13B (Thirteen Billion Dollars) of revenue in 2012 came from the IT-BPO industry. This includes tax contributions from around 800,000 BPO workers. It’s ironic that the workers in this industry would most likely still be at work tonight and tomorrow, on National Heroes Day! Just like other national holidays such as Christmas, New Year, Election Day and other special family events we commonly miss and sacrifice to earn a living. – according to BPO Workers’ Organization’s
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You know what guys, I read every comment that was posted and I’d leave it at that. I respect every opinion, every angst and views. For me every work has it’s challenges, sacrifices and perks. It’s like comparing apples with oranges if you asked me na parehong pagkain (prutas to be exact) na nagbibigay benepisyo sa katawan, yun nga lang me pagkakaiba. And I can relate dun sa ahh na comment, yun nga sa akin kakilala ko na ng matagal ang nagsabi na fad lang yang call center na para bang malalaos. I guess for one to have a better understanding of what it is to be in a particular profession/occupation you need to be in it. As for me, I’ve been a tricycle driver, a factory worker, a warehouse store salesperson, a bank staff, a BPO person (that got assigned to different job functions) and now an in house employee. Ang talagang mahirap ay ang makatulog ng sapat sa daytime. ma-miss ang mga importanteng gatherings with your loved ones, family and friends at hindi weekends rd mo plus hindi maramdaman ang mga holidays. Ilang beses na nga nangyari sa akin magpa-pasko nasa trabaho ako, esakto midnight ng pagpapalit ng taon start ng shift ko and gusto ko maka-enjoy ng long weekend na hindi mababawasan VL hindi puede. Kahit mag-apply ako ng vacation leave hirap mapa-approve kasi unahan. Bukod pa dun sa panglilibak sa akin ang sa lahi natin ng ilang custoimer, panunuyo at pananakit ng lalamunan (imagine, ba naman 7 hours and 15 minutes na pagsasalita), Super Stress at times and Frusration dahil hindi mo ma-hit metrics. Yun lang po.
I totally respect your thoughts on people discriminating your profession. But i just dont get the idea that you disagree about considering call center agents being a factory worker. Factory workers are hard working people who gets a minimum pay on a tiring kind of job. Whether its physically or mentally you still get exhausted. So if in the philippines, call center agents are considered as factory workers you should be nothing but PROUD of yourself. it means you are honest hardworking laborers who deserve respect on what you do. anyways, your job doesnt define who you are.
well let’s face it, we Filipinos tend to discriminate and belittle our own kind…try reading all of the comments above…lahat merong butas…lahat tayo magagaling walang gustong magpakumbaba and look where its leading us…third world country tayo and we even have to market our own talents to be able to sustain our dying country…and you know the hardest job of all? being a mother…need I explain more?
god bless you all mapa call center or construction… it does’t matter .. ^_^
☺ ☺
Try nyo mag ofw mga hunghang tignan natin kung ano mhirap.
whatever your job is, no matter how much is your salary, you earned it. you worked for it. atleast you don’t steal it from others who worked their ass out just to earn money.
we all can cite our opinions and sentiments regarding the post pero end of the day hindi magiging mas mahirap ang trabaho kumpara sa isa pang trabaho kung likas na magkaiba sila… ending sablay talaga yung ibang comment… marami rin namang klase ng call center, di lahat hi hello goodbye lang, karamihan papaliguan ka ng mura tapos ikaw pa magsosorry… kaya ba yan ng iba? … hindi madali maging ahente… sisikmurain mo lahat ng kawalangyaan ng mga taong di mo personal na kilala… you will cater to them and treat them as if they’re family regardless of their manner over the phone… mataas ang sweldo oo pero di nakikita ng iba yung pagsugal na bumyahe ng dis oras ng gabi kahit na maraming masasamang loob na nagkalat… the level of stress that we get as call center agents is beyond what others are thinking of kaya wag ismolin ang pagiging call center agent…
E bat nag law ka pa. E di sana nag BS call center ka na lang
sayang lang comment mo sinayang mo kuryente at pagod ng daliri mo sa kainutilan ng comment mo. basahin mo ulit, intindihin mo. isa ka talagang mangmang
I’ve been in this industry and i will go back again , i salute to all call center agents…..MABUHAY KAYO….
Actually, madali lang sa call center…as an agent at least. Walang inuuwing trabaho, walang variable predicaments, fragmentary lang impact ng performance sa ops (as an individual of course).
It’s just that most call center agents who protest about the job being ‘easy’ never really tried anything else outside what they do, or at least seriously.
But I’m not saying it’s worth it. I consider “call center lang pala” a form of uneducated feedback. I would also guess mas malaki pa kita mo sa nagsabi sa’yo, and feel good about it, I say, because the ill-feeling could suggest some form higher mental capacity if not derogatory jealousy.
wag n kayo magtalo ang importante may trabaho kahit anu pa yan… kesa nmn sa mga tambay lng.. wala n nga pinag aralan tamad pa… ayaw p mag trabaho….
All jobs are hard. Wala naman madaling trabaho. Kesohodang call center, factory worker, contruction worker or even a boss of a company kasi depende pa din sa stress na makukuha mo saka sa specification ng trabaho. Mali lang na mag compare tayo ng mga task n ginagawa na din sa trabaho.dapat respeto natin ang bawat isa sa nag comment ng squatter lahat ng call center dapat kumuha bumalik ka sa school tapos makinig sa teacher mo and apply kung anung ibig sabihin ng GMRC .tandaan mo hindi lahat ng tao ay parehas ng pag-uugali saka squatter means tumira sa lupa a hindi nila pag aari at sa tinuran m sobra baba ng tingin mo sa kanila. Sa gumawa ng article na ito dapat ginawa the sentiments of a call center agent and hindi mo na kinompara ang iba pang trabaho. But the idea was good kailagan mo lang baguhin ng konti.
Di mabubuhay ang isa ng wala ang isa. Lahat ng bagay ay may kaugnayan sa isa at lahat ng trabaho ay may kanya kanyang importansya. Kaya respeto na lang sa lahat ng mga manggagawa.
ewan ko sainyong lahat. tumambay nalang kau wag na kayong mgwork lol
Hindi naman talaga yung discrimination sa kind of work. Wala ding madaling trabaho. The thing is, the work na mas marami kang kailangan isakripisyo or mas risky or kailangan ng expertise ang siyang mas respected.
Being a doctor, you risk people’s lives kaya well respected. Lawyers defend justice. Teachers shape up minds. Engineers help build brighter future. Accountants build public trust, security and growth. OFWs sacrifice time with their families for a higher pay.
Sabi mo why are call centers are considered as level as construction at factory workers, well the answer is simple, anu ba ang nature ng work ng call center?
Do you have to take a 4 year couse to be a call center agent? Do you need to pass a licensure exam? Face the facts, hindi white collar job ang call center but much higher than blue collar. Mid-range i might say.
In addition, respect is relative. If only call center agents live up to the expectation of people, they will gain respect. May mga kaibigan ako sa call center na maipagmamalaki ko for nakapagtapos na ang mga kapatid sa tulong nya etc. but meron din naman ang pera pang luho tulad ng pagpunta sa kung saan saan at pagbili ng kung ano ano, di man lang makatulong sa pamilya.
The point is respect is like beauty, it is on the eye of the beholder. Di mo pwedeng sabihin na call center ako, respect me tapos ndi naman pala karespe-respeto. Atsaka d rin naman talaga maganda yung nanghahamak ng trabaho. Be sensitive n lang tayo. Wag na tayo magsabi ng “lang” pagdating sa mga sensitive topics like jobs.
There is no basis for comparison. Construction or factory workers,drivers,vendors or helpers are classified under blue collar jobs because they use manual labor. Call center jobs can be classified as white collar because it does not involve manual labor. Besides there is growth in a Call Center. You don’t remain a rep forever .You can be promoted to a Manager, Area Manager or even to a Director level. I am not sure about getting rejections from banks or credit cards because we were able to secure Visa permit for International travel to countries like China, Korea,Japan because of the high pay that Call Center employees get.
wala pong mahirap basta ineenjoy mo trabaho mo… un lang po… salamat!
I’ve worked in the call center industry for 8 years and this article shows exactly why a lot of people don’t like call center workers. Yes, it is a hard job, but we tend to whine and bitch about it too much. We think that it is the only job that is 24/7 in operation (even some factories are in operation non-stop), that receive mental and emotional abuse, and that has no job stability. You actually said that some of your “loved ones” are ignorant…well someone’s being a bit arrogant. And yet you complain about being looked down upon…how ironic.
Reblogged this on wanderlust and commented:
Being a call center agent is hard for those who are not aware because there are a lot of challenges you are going to encounter not to mention us being labeled as “waterproof” by the rest because regardless of the bad weather condition calamity of what not you are not excused to miss a day otherwise it will be negligence of duty. Let’s learn how to respect those who works in this kind of industry because you should know that while you are all getting ready for bed and a good night’s rest ? we on the other hand risk our life to travel at late hours to make a living. To get hired in this industry you have to be knowledgeable because it is not that easy to understand every bits of the detail to think that you are only given ateast a month of training to let all information in your head plus the examinations that makes you or breaks you. RESPECT guys respect….
excuse po sale po ako… i would like to open a topic., anu bad effect ng call center in long period of time?
this only a picture in a curios mind hehehe.. but it might happen in the future maybe not ours but for next generation which is our offspring.. pls reach me out na lang po sa idea na gusto kong ishare help me out po…
let’s start sa ratio ng mga college graduates dito sa pinas let’s say from yr 2000 up until 2013 ilan sa palagay nyo mapupunta sa call center at maging under employed? i think more than half of this said graduates or more will choose call center industry kase nga raw praktikal at malaki nga ang sahod at kesyo madali ang trabaho.. medyo agree ako dito sa ideyang to kase at some point.. in your life you’ll still be selling time out of it so then why not sell it to much more higher price pero bottomline is hindi mo pa rin mabibile ng pera mo ang oras na pinag palit mo sa pera! hehe back to the topic po from here let’s say this said graduates from 2000 to 2013 stayed in a call center industries for like 10 years,or less, don’t you think whatever they have learned from college already fade? sa madaling salita kinalawang na… let’s say many of them bumalik sa career nila yung mga dating pinag aralan at pinag ubusan n g oras at pera… let’s say a nurse (substitute any course pls.)… for 10 years with out practice of the learned knowledge’s that has been instilled to by the teacher on this person only to pass the exams but not to understand what’s this knowledge for.,. what do you think this person will still know after those nights in a call center industry and just trying to hit quotas, maintain aht, have a 100% csat,, maintain a fake lifestyle and all degrading grading system they have for us… can this person still manage to take the sworn oath by heart and serve the needed? my answer is NO! even if they have the documentation to prove that they’re registered nursing graduate they already loss the skill to be one during the long stay in this industry… now if knowledge fades from not using and practicing it it might apply to all said graduates… now the scarriest part… GLOBALIZATION does this sound familiar? if it doesn’t try knowing your self hehehe… so let’s say this 10 yr generation was wasted from a call center industry. our clients, the boss’s boss, the owners, the conservative CAPITALIST then decide to take this industry away from this country for a profit oriented cause… let’s say they’re reason is that they need jobs for their own country for the jobless people and bullshit lies they feed us… from here? what will happen to us?
10 yr generation of college graduates.. wasted! turned to ash! fucked by the hope of money can give them everything!graduates full of talk and nothing but high standard lifestyle… im pretty sure they can’t accept the jobs in mcdo or in any fast food as a crew… they can’t even go back to they’re career coz they already lost the knowledge of doing things they know… bottom line we’re doomed!! when country is silenced from hunger everyone of them CAPITALIST will go back to us not for a call center industries but maybe a load of sweat shops! they’ll offer us jobs to make shoes which will then be sold to us at a much more higher price even if we’re the one who made it on the first place this is something already happening but would we like this to happen nation wide? take a good look in the picture in your mind can you see how can they instantly change this country of slaves working… it might not happ.en to us but will we let this happen to the next generation? ang tanong eh may mag aaral pa ba and mag persue ng mga careers? freethinker from FNB CAINTA collective… sala lahat ng nasa call center tara na at mag petiks!!! dont feel guilty reclaiming what is rightfully yours coz we can never take back what they have taken away from us!!!! peace out!!!
Law graduate ka pero ang dami mong gramatical error??? Ok ka lang? No wonder. *Insert Ahhhh*
Ang usapin dito ay discrimination ng mga taga call center. Ang mentality ang karamihan sa atin sila yung mga nagpapasarap or magpapasosyal sa gimikan. Ang gusto lang ilabas ng article na ito, is to inform us that being a call center employee is not an easy job to achieve.
Construction worker, factory worker, ordinary laborer, vendor and etc.. – lahat naman ito pinaghihirapan rin,They have their own stories to tell.
We shouldn’t be arguing kung sino ang mas mahirap, Let’s asked ourselves “Mahal ba natin yung trabaho natin?” If you say “YES”, then kahit anong klase pa yan, tiyak you’ll be proud of it.
If say “NO”, don’t complaint, MOVE FORWARD.
TAENA NG MGA NAGCOCOMMENT D2 AGAINST CALL CENTER AGENTS. TANG INA NYO BAKA YANG KALSADANG DINADAANAN NYO GALING SA TAX NAMIN NA SOBRANG LAKI!!
MALAKI NA BA SA TINGIN MO ANG 5000Php TAX?? HAHAH baka pinang-kape lang ng senador yung binayad mong tax..see? this is exactly the kind of garbage most call-centers have: arrogant and pretentious!
pinangkakape ng senador. at tuwang tuwa ka nman sa ganong sistema. ngayon sagutin mo kung sino ang garbage sa inyong dalawa.
Alex try mo mag apply ng trabaho. napapaghalataang tambay ka lang eh. ehehehe
oy alex, nandito ka lang pala. maglaba ka na! nag aaksaya ka ng oras kaka internet. pagkatapos mo maglaba, mamalantsa ka ha. tarantado ka! batugan!
eto ang dahilan kung bakit madaming tao galit sa call center agent — kung sa palakihan ng panty – eh baka ung pinag yayabang mong sweldo mo – tax ko lang.
tax mo lang ate?? ano ka anak ni napoles??
malaki nga tax mo. pusod mo nman maitim. ahahahhaha
Mr. Labandero: since hindi ako maka reply sa last comment mo — hindi ako anak ni napoles yun ba nakalagay sa surname ko?
I love you Kim!!! LOL
main prob with SOME call center agents
mayabang / hambog
akala mo kung sino umasta hindi naman tapos ng college nasabi lang na na mahusay mag deliver ng spiel
haha! mismo!
guni guni mo lng yon. try mo mag apply sa call center. unang requirement college graduate. halatang di marunong magbanat ng buto.
uy nagcomment si ateng matim ang pusod na mataas ang sahod, pero walang pambili ng panlinis ng maiitim nyang pusod.
@Kim Reyes – ate kung galit ka sa mga taong nagtatrabaho sa call center. ako galit ako sa babaeng MAITIM ANG PUSOD..
nag reply ka sa isang comment ko db? so nabasa mo dapat yun? mali conclusion mo. haha
We Respect them.. if they also know how to Respect us also.. I’m from a Telco company and based on our experience since isang mall lng po kami from a certain Call Center Company.. Mayabang halos ung nag tratrabahO sa certain na call center na yun.. porket nag e-english ka..pwede ka na magmayabang.. and they always try to compare ung customer service na ginagawa namin sa kaniLa.. sasabihin pa niLa na “alam ko ung ginagawa mo..kasi ganon din ung gingawa ko sa trabaho ko” HELLO!!!! dealing with customer face to face is very different from dealing with your customer thru phone it is more stressfuL..u can conceal ur identity sa mga callers nyo pero sa amin hindi..tapos sasabihin nyo pa na alam nyo kng ano pwede namin gawin…bakit? isang systems lng ba taYo??? If you want respect.. learn to respect also ung ibang taO – whatever is the profession… btw, i’m not referring to all call center agents.. have a good day everyone=}
Alam nyo,, ung mga nanlalait s khit anong klaseng trbaho dyn,, mga palamunin un,, lahat ng trbaho mahirap,, lahat pinagtyatyagaan,, konring ingat nmn s mga ngssalita ng hndi mgnda 2ngkol s mga ngttrbho s col center pti s mga construction! Para s mga matabil ang dila n ngcocomment dyn,, wla kaug alam kung gano kahirap kumita ng pera,, palibhasa cguro kau nkanganga nlng n nag-aabang palamunin!! Mgtrbho kau nang alam nyo ung cnsbi ng mga ngttrbho s col center at construction! At hndi porket s construction ngttrbho, wla ng pinag-aralan at hndi dick sucker ang ngttrbho s col center,, mas wlang pinag-aralan ang mga taong katulad nyo n akala nyo kung cno kau mgsalita!!!
All industry has its own battle field… I guess comparing call centre to a factory worker is a different story. We shouldn’t be comparing one profession to another. The point is… What makes them different? The difference is what your education, passion, personality suits the most…. Regardless which battle field you are into we shouldn’t discriminate nor make fun of them. At the end of the day we all have the same goal here and that is to earn money that would help feed our family, sustain our wants and provide for our needs. The best way to compare employed individuals i guess is ” ok ng maging call centre agent kesa maging mag nakaw, mang loko tao or to generalize, maging salot ng lipunan.” Or better why not waste our energy to those who spend our taxes for their own benefits….
This is sad to hear, pero a lot of respect to “SOME” people na nag wowork sa call center, kasi the other “SOME” people kaya din siguro ngaun ganyan ang naging tingin — masyado mataas ang tingin sa sarili lalo na before nung in-demand sila, kung makapag salita sa public, as in parang naka duty pa din ang accent at english nya, kahit nag babayad sa FX, makipag kwentuhan, Don’t get me wrong — i have some friends who work as call center and i know how hard specially grave yard shift, but pag off duty naman sila hindi naman sila ganun kung umarte at magsalita. pero siguro dahil sa pinapakita ng ibang call center agent kaya naging ganun ang treatment pag nag wowork sa “CALL CENTER”
ate linis linis din ng pusod pag may time. kitang kita sa picture yung dumi eh. lol
talagang call center agent ka noh? kasi kahit sa lighting perspective ala kang alam…
hahaha.. napunta lagi sa pusod. hamunin mo ‘te, magpakita ng pusod nya!
pa lighting lighting perspective ka pang nalalaman eh ang itim naman talaga ng pusod mo. ate punta ka d2 sa amin bigyan kita ng pang linis ng pusod. laki nga ng sahod mo panglinis ng pusod wala kang pambili. lol
i agree with you ms kim. sana ‘some’ of those people ma realize nila na hindi na foreigner kausap nila sa labas. kasi minsan napapatingin na lang yung mga matatanda sa jeep or bus. sana they’ll shed that kind of attitude, yun lang naman.
all in all, lahat ng trabaho mahirap. ibang level nga lang bawat isa. kayod lang tayo para mabuhay na matino at marangal, diba.
God bless to all.
Respeto mga kaibigan,, kahit anung trabaho ng isang tao dapat natin irespeto,, iwasan naman nating magmura mas nagmumuka kasing walang pinag aralan ung mga nagpopost ng mga masasamang salita,,, PEACE and RESPECT
si kuya hindi lang na-approve yung credit card application masyado namang dinamdam. ok lng yan apply ka sa iba.
well wala naman talagang ‘madaling’ trabaho, lahat may pinagdaan kanyang-kanyang diskarte na lang.
Pati pasalamat ka puro ‘Ahh call center lang pala’ ang natatangap mong feedback kaysa naman sa pagsampal sayo un laki nyang sweldo dahil taga-Call Center siya.
Call center for me is not a career. It is a job that maybe pays your daily necessities for the mean time. It wouldnt get you that retirement package that you are aiming in the future.
It is never easy to get into any work for that matter specially if you are not equipped for it. I know some high school and college students who part time as agents and this is the reason why im not the industry, because when you are on the floor your bachelor’s degree doesnt separate you with the undergrads. Every kind of work is hard work and it would be even harder if your heart isnt in it.
I guess its all about accepting protocols. If you are the one loaning out money i guess you want a guarantee that the loanee would be stable enough to repay you right? So it is about accepting rules and protocols. Each industry has its own guidelines and standards so we cannot easily compare one with another.
All im saying is someone can rant all he wants with how difficult his work is or how he is being discriminated but its never going to change anything unless he is going to do something and if he has the power to do so…
Exactly
3 call center na napasukan ko and mababa parin ang tingin ko sa call center. hindi sa mga ahente kung di sa call center mismo. hindi mo masisi yung mga ahente na mahilig mag party, natuto magbisyo sa loob at yung mga iba iba pang kwento na mga nangyayari sa loob dahil lahat yun, pang destress.
kasi araw araw, ganun lang ang ginagawa mo. walang pinagkaiba sa odd jobs. oo, ginagamit mo utak mo sa simula, pero later on, makakita ka, nakapikit pero nagagawa na nya yung trabaho. nagiging robot zombie ka na kasi paulit ulit lang. masasanay ka sa sistema, lahat na ng irate caller makikilala mo, alam mo na ihandle lahat. dun na humihinto yung pagkilos ng utak.
maliit din ang tingin ng iba kasi yun na yun e. kung undergrad ka, sige pwede ka mag team lead, trainer, kung malakas kapit o magaling talaga, pwedeng 1st level manager, pero hanggang call center ka lang. kung gusto mo mag pursue ng trabaho sa labas ng call center gamit yung skills na nakuha mo, mahirap makahanap ng ibang trabaho na kukuha sayo.
so ayun, respetuhin natin ang mga call center agent, pero kung mataas ang pangarap nyo, wag nyo hangarin magtrabaho sa call center. pag tagal, yung sahod na pinagmamalaki nila mababalewala sa stress na ibibigay nila sayo.
“In summary? Respect! This is not a simple job, otherwise they would not offer such a high pay, it takes a lot of sacrifice and yet it is classified by our system as a factory worker category, such a shame.” quoted from the article
Sa sinabi mong ‘yan. D kaya ikaw ang walang respeto sa mga factory worker category? Nagwork din ako sa call center at alam ko ang tinutukoy ko na hirap. Baka kaya di nirerespeto kasi d mo din nirerespeto ang ibang category such as factory worker. Shame ba na maging factory worker? I am a senior engineer sa manufacturing before and lahat ng puyat, hirap at termination sa pagkakamali e nararanasan din ng factory worker halos pareho lang sa call center but it is not a shame kasi nagtatrabaho din sila ng marangal. It’s not about the job, it’s about character.
Respect is the keyword!! Sa mga hindi nakakaintindi ng English – Respeto ang susing salita!! Hindi kinakailangan makipag-away o makipagsakitan o makipagbalitaktakan. No matter what job you’re in, no matter what educational attainment you have, let’s give everybody a chance to air out their opinion! Lahat tayo may kanya-kanyang papel sa mundo. Hindi natin kailangan maging mainitin ang ulo para lang maipadala ang ating mungkahi na RESPETO ANG KINAKAILANGAN!! Sana maging magkaibigan tayong lahat! Let’s ALL be friends!! Let’s hope for the best in each of our jobs or profession. Having our respective job or profession, is already hard as it is or hard as it can be or as it can get – tapos lalo pa nating pahihirapin ang ating sarili by fighting an opinion we disagree with?! I know what I’m talking about – I was a CALL CENTER AGENT, CARPENTER, BANKER, AN OFW, A SOLDIER, JANITOR, SALESMAN, QUALITY EVALUATOR, a COACH, SHUTTLE OPERATOR, DISHWASHER, a “HOUSEBAND”…. And now, I have retired peacefully!! Two of my three kids have graduated from college and my youngest kid is graduating this year! Make your life easier BY MAKING FRIENDS and consoling those with frustrations and heartaches!
+1 Athan
dude walang madaling trabaho. lahat ng trbaho mahirap. subukan mong magtrabaho sa ibang bansa ng maranasan mo pano mahomesick, magtrbho ka para sa pamilya mo hndi para sa sarili mo..karamihan nagsasabi pag di mo natupad ung pangarap mong trabaho, sa call center bagsak mo.. since youre a law graduate siguro u failed sa bar exam kaya sa call center ka napunta..naiintndhn ko sentimyento mo bout sa work mo pero wag mo icompare work mo sa iba. dahil parepareho tyo nagtratrabaho. challenge ko sayo, mag call center ka sa ibang bansa ng maranasan mo pano malayo sa pamilya habng ngtrtrbho ka..
sa nagkumpara ng CCA at construction worker:bro, ang construction worker,nakakakain sa tamang oras,may miryenda pa.Ang CCA,pag biglang dumami ang calls,khit pa lunchbreak mo na,hndi ka pwdng kumain,minsan pati kaisa-isang 15 min.break,mafforfeit dahil sa dami ng calls.mas nakakastress po ang CCA,gutom na tyan mo,pero kelangan mo parin paganahin utak mo,kakasagot sa mga customer na wala nang ginawa kundi magcomplain,manigaw,at laitin ka…,,at sa mga nagsasabi ng “Call Center Lang Pala”,naku!,try niyo po magwork dun,bka 3 months palang mag AWOL na po kayo,kasi hindi po talaga biro ang CCA,sobrang nkkpressure at nakakastress po.Tama po yung nagcomment ng “Immortal” ang mga CCA,kasi kahit pa anung bagyo,kelangan mu parin magtrabaho,kahit pa birthday ng kamag anak mo,di ka mkk attend kasi nga may pasok,mailban nlng kung nag file ka ng leave,hehe,un eh?kung anghel ung TL mo at pagbibigyan ung leave mo..,at iyong med.cert,totoo din po yun ..pati nga pag nagdidismenorya ka na,kelangan mo parin pumasok eh..peste lng diba????kaya igalang po sana natin mga CCA,oo,madalas mo silang makita sa inuman,madalas silang magyosi,pero,yun lang po kasi ang way ng iba pra tanggalin ang stress….
ang di ko maintindihan e bakit ang daming pinaguusapan e ang topic e yung tungkol sa comment na ay “CC lang pala work”. pinoy na pinoy lang e. iba ang issue, iba pinaguusapan.
RESPETO LANG SA KAPWA.
pero minsan talaga may mga taong medyo mahina ang pag iisip kaya kung anu-ano ang ginagawa at sinasabi, yung mga nakakaintindi nalang ang umunawa at magpasensya sa mga to.
kung tutuusin pwedeng kumuha si King Leonidas ng line up sa mga call center agents eh.
“To jobs that pay the rent!” (*cheers*)
— The Devil Wears Prada.
i love being a call center rep. 🙂 and i love you Mr. Author for writing this. 🙂
Sa tingin ko lang.. lahat ng mga nag comment gusto nila sila yung tama.. or sila yung magaling.. sana gawa nalang kayo ng sentimyento nyo sa trabaho nyo katulad nya. wala naman syang masamang ibig sabihin sa lahat ng mga trabaho.. ang gusto lang naman nya ay yung mawala yung kunutasyon ng “LANG” sa trabaho.. parang construction worker LANG, factory worker LANG. etc … etc… magising naman tayo sa mga katotohanan.. lahat kayo ay tama. pero mag bigayan lang tayo.. “respeto” yan ang mensahe nya… kaya lahat dapat maging mapag unawa.. kulang tayo sa pag iisip ng tama at mali… bago mag salit. isipin mo muna.. DESCIPLINE ay gamitin sa sarili bago sa iba..
tama ka jan kuya! ang punto lang ng nagsulat ay sana hindi naman masyadong insultuhin ang trabahador sa call center. trabahong marangal yan. lahat naman ng trabaho may kanya-kanyang lebel ng hirap at kung anu-anu pa. pasalamat tayo meron pa tayong trabaho at kinikita. huwag mang insulto, bagkus magpasalamat at yung kapway mo eh kumakayod kesa naman utangan ka diba. =D
I’ve been with the call center for almost 4 years, easy money…true!…but super hard work talaga!..I’ve been a college prof., before entering the BPO, i was also a law student…i tried the BPO, for a change…after almost 4 years I resigned…I went back to teaching profession again…i can say that BPO is not a joke!…physically and mentally draining…specially if your talking to an irate customer, you would like to shout back, curse back…but you simply cant…emotional stress! that’s why I quit the job…being a psychology graduate, i know that its not healthy!…because of it…i have a great respect for BPO employees, specially those taking calls!
Kasalanan ba naming na dyan ka nag work…
Law graduate ka di mo ginamit utak mo…
kung di puro dada lang…
anong gusto mo makakuha ka ng gratitude sa mga tao…
Susulat kapa para kaawaan kayo… Hindi naman yung mga client ang mga nag papahirap sa inyo bumaboy lang kayo dahil sa mga ibang ginagawa ng mga kasamahan mo,
Tulad ng mga talamak sa droga sa sex at kung ano ano pa…
Marami sa inyo ay spoil brats… Naka pag aral ng maayos na inglish noong nag aaral sa exclusibo Universidad. Ngayon ay na aaply bilang call center… kasi walang alam
Mas kinakawawa nyo pa nga yung mga taong English carabao pero nasan kami ngayon…. hahahaha
Karamihan sa inyo ang mga magulang eh OFW din na pinag aral kayo sa maayos na paaralan pero bumasak lang kayo sa call center…. kawawa mga magulang nyo
kaya pala nandyan ka sa singapore at iniwan ang pamilya mo. ngayon ang asawa mo ay meron ng kabet. ahahaha
kawawa ka nman
HOy bobo kaba?! tang ina subukan mo magtrabaho ng call canter kahit hindi ako sa calls at IT kami para sakin ambobo ng katwiran mo wag kang mag malaki tanga ka kung alam mo lang wag mo Ni la lang
Tambay lang sa internetan yan, engineer sa singapore, ulol. Sama ng loob mo brod ah, siguro kahit local acct hindi ka makuha, kawawa ka naman hanggang tindero or security guard kaya mo applayan lol…laking galit mo inggetero
-Engineering sa Singapore
intindihin mo muna kung ano ang pino-point out ng nagsulat ng artikulong “SA CALL CENTER LANG PALA”… licensed civil engineer ako at nag nagtrabaho sa construction firm for almost 2 years then mas pinili ko magtrabaho sa call center industry as OPERATION SUPERVISOR for almost 4 years…nang dahil sa pagiging OPERATION SUPERVISOR nakapagpatayo ng business at nagkaroon ng sasakyan at nakapag loan ng house and lot at di ko na kailangan mag ibang bansa para maabot lang lahat kung ano meron saken at walang iniintindi kundi sarili ko lang na wala pang anak at asawa…mas pinili mong trabaho ka sa singapore dahil alam natin hindi sapat ang pasahod sayo na may pamilya at pinagpaparal sa pinas…at alam mong hindi ka papasa sa call center industry dahil alam mong english carabao ka kaya MAS pinili mo mag trabaho dyan sa SG….you know what RESPETO ang pinaguusapan dito…intindihin mo ang trabaho mo para may mapakain ka sa mga anak mo..respeto din pag may time brod!
TAGALOG YAN PARA MAINTINDIHAN MO ANG PUNTO NG ARTIKULONG “CALL CENTER LANG PALA”
gago! engineer???? ang alam ko sa engineering graduate kahit paano magaling mag english. taglish na nga gamit mo, palpak pa spelling. nu va yan koya. maigi pa yung construction worker, magbobote, trasikel drayber, magbubuko, at kung anu-anu pa eh marangal ang pagkatao..ikaw!!! talangka ka! buset!
PARA SKEN NO MATTER WHAT KUNG ANO MAN YUNG KATAYUAN MO SA BUHAY,OR KUNG ANO MAN YUNG WORK MO OR POSITION MO SA ISANG KUMPANYA ISA LANG ANG POINT NITO KINDI NAGTATARABAH TAYO PARA MAPABUTI ANG KALAGAYAN NG BUHAY NATEN AT MATULUNGAN ANG ATING PAMILYA..KAYA SANA WAG NA TAYONG MAGTALO ANG IMPORTANTA AY MAY TRABAHA TAYO AT MAY PAGKAKATAON NA MA IMPROVE NAG ATING WAY OF LIFE KUNG SASAMAHAN NATEN NG TIYAGA AT SIPAG SA TRABAHO….YUN LANG PO
Magreklamo kayong lahat sa Barangay…
Yung argumento na to hindi matatapos! Ngumingiti lang sa ating lahat yung gumagamit sa Tax na hinulog ni call center agents, ni factory at construction workers!
Mas mahirap yung trabaho ng mga Baboy na nakabarong
dinidikit pa nga yung Honorable sa unahan ng pangalan nila!
ungasis “malaki sweldo nmin pro nak ng tokwang laki din ng tax namin..nakatikim k n ba ng 3k n tax dahil pinuwersa k ng amo mo na mag overtime?”
langya pinagmalaki mo na ang 3K na tax mo???
sa IT akala mo uuwi ka ng maaga nag-plano ka pa… biglang magkakaroon ng server/network/app erro, or may big boss na may kailangan sa system na dapat mong magawa… tipong 16hrs ka sa trabaho dahil sa implementation ng bagong version ng system. on-call 24×7, leave na nga kailangan mo pang mag-work from home. etc. and you call your “work” stressful? Hard?
gusto ko lang sagutin ung comment mo na 3K tax… isang buwan na ba yan? half month? ang liit naman… try mo 12K half month tax…
ikaw na din nag-sabi “pinuwersa k ng amo mo na mag overtime?” it means di mo mahal ang trabaho mo… kasi kung mahal mo alam mo ang mga ganyan… ako tanggap ko ang trabaho ko… alam ko ang mga pinasukan ko kaya di ako mag-re-reklamo… ginusto ko ang field of work ko… ikaw malamang dala ng walang mapasukan kaya ka nasa call center…
Lahat ng tao nagtatrabaho para kumita, kahit anong klase pa yan. Hjuwag magpataasan, magpagalingan, o magyabang… respeto na lang sa isa’t isa…
I’m a BPO employee. I worked in this industry for plenty of years and it somehow amaze me that many of my colleagues here are handful of arrogant showing off their taxes, making their profession as CCA respectable where in fact they can’t accept harsh opinions from other persons. I am really ashamed to be part of you guys. I’m a Call Center agent before and from my point of view this is the norm of being an agent. It’s not a surprise why you agents keep whining over the same thing because it is very clear that you don’t love your job. Every career has its own perks so we don’t have the right to compare which is better. If you plan to flame me, go ahead. I don’t need anyone’s lecture on how the world rotates for this profession as i already took my step above it. Let’s all just be thankful that we have the job to make a living. Stop the drama and don’t be a kid. Those hardships are close to nothing, it’s just the beginning.
thumbs up!
so true!
obviously, alam nyo na siguro kung saan ako nagtatrabaho at may sibling din ako sa call center but then naiintindihan ko yung ibig sabihin ng iba kung bakit nila sinasabing “sa call center lang pala”. sa dami ng nakakasabay ko sa elevator na taga call center, kung umasta sila parang kanila yung lugar at kung mag-usap akala mo nasa duty sila dada ng dada in english with twang pa, pero hindi rin mauubos yung “you know” sa sinasabi nila. ngayon kung ganun ang naririnig mo, ayaw mo mang mangdiscriminate e masasabi mo talaga sa isip na “sa call center lang pala”. yung iba naman haharangan yung pinto tapos sisigawan yung kasama na nasa loob pa ng ofis nila w/o even asking permission sa ibang mga nakasakay. sana kung ipagyayabang mo na nakakapagsalita ka ng foreign language or proud ka na sa call center ka nagtatrabaho kaya ganun ka magsalita sa labas ng trabaho, e dapat diretsohin mo din yung salita mo wag yung puro you know ang sinasabi at wag umasta na parang kanila yung bldg. respeto sa ibang tao/nakasakay, sana hindi sila ganun para respetohin din sila. just wanna make it clear, I am not referring to the author but to those call center agents I always encounter at the elevator.
I agree…marami ngang ganyan! Tuloy tinggin ng iba lahat ng CCA ganun… the job is good, but some of the CCA is really not so good… punta ngSM tapos iinglisin si sales lady…ano yun? feeling on duty parin?
One word for all the comments I have read above…
RESPECT
to any job there is out there. Everyone is working to live, regardless of the job description, we do not have the right to degrade anybody. They were accepted in their fields because employers believed that they have the ability to perform the tasks that are appointed to them.
God bless you all 🙂
Ayaw mo ng nilalait ang call centers employees, pero minamaliit mo ang factory workers? E di nasagot mo rin ang tanong mo. Bakit minamaliit nila ang mga nagta-trabaho sa call centers??? Kasi may mga taong mataas ang tingin nila sa sarili. May mga taong ganun na lang manlibak ng mga nasa mas “mababang” estado. Mga taong tulad MO.
The thing is, may mga nagtatrabaho sa call center na ang aangas umasta. Di ko nilalahat ha! Marami akong kaibigan sa iba’t ibang call centers. Ako mismo, nag-call center na minsan. Karamihan naman sa kanila ay okay.
Yung iba lang kasi, feeling ang tali-talino na nila, dahil lang araw-araw silang nag-i-ingles, o araw-araw nilang kausap ay mga Kano. E sa totoo lang, di mo naman kailangan ng mataas na pinag-aralan para makapasok ng call center! Basta maayos ka lang magsalita ng English, at kaya mo i-handle ang pressure, pasok ka na!
E itong mga tinutukoy ko, ang tataas ng tingin sa sarili! Makikita mo pa-ingles-ingles kahit nasa kalye na sila. Newsflash, people! Di tanda ng katalinuhan ang pagiging magaling sa Ingles. Gaya ng lagi kong sinasabi, yung mga Kano, ang gagaling mag-ingles (siyempre!), pero lahat ba sila matalino?
Marami nga diyan, di fluent sa English, pero alam mong matalino. Successful pa, dahil salat man sa kakayahan sa banyagang linguahe, madiskarte naman. At di sila nagtatrabaho sa call center.
Di ko sinasabing masama ang pang-i-ingles. Okay lang yun. Kung magiging magaling ka sa English, e di mas okay. Pero minsan kasi, kahit nasa jeep na lang, inglisan pa ng inglisan, halatang nagyayabang lang. Pag may nakaaway na taong mas “mababa” ang estado sa buhay (like yung sikyu sa Santolan station. Hehehehe!), dadaanin sa ingles, para magmukhang sopistikado.
So, ano ba ang punto ko? Ang punto ko ay wala kang karapatan manliit ng trabaho ng iba, kahit ano pa ang estado mo. Keso nasa call center ka, sa factory, sa construction, keso doktor ka, engineer, nurse, mekaniko, at kung ano pa…. pare-pareho lang na marangal na trabaho yan. Pare-pareho lang may kaakibat na hirap (kaya nga trabaho eh). So, wag natin maliitin ang mga nasa call center. Pero wag rin natin maliitin ang iba na WALA sa call center. Sa tingin ko nga, yung mga nanlalait sa customer service representatives, inis lang sa mga agents na mayayabang. Well, di naman lahat sila mayabang, 🙂
thumbs up!
Try being a nurse, you get all that BS that you mentioned in person for half the call center salary. Then you see people dying, families grieving.. its heartbreaking but we still have to soldier on. Come flood or earthquake or whatever, we are required to work because thats when we are most needed.
true to that. my ate is also a nurse… mas madalas nga hindi na namin siya nakakasama dahil nasa ibang family siya nag cocomfort sa hospital dahil may namatay na family memeber.. Saludo ako sa inyo.. and Thank you for staying with your profession.. 🙂
Blue collar and White collar jobs can never be compared. 🙂
Peace!
tamah.. wait po, baka po yung iba eh hindi pa alam ang ibig sabihin ng BLUE COLLAR at WHITE COLLAR jobs…
FYI din po, hindi po ako call center agent at construction worker. My husband is a construction worker and he makes 250 pesos a day here in the philippines. he didn’t graduate high school. now po he is in UAE working as a steel man. making 35,000/month as basic pay. wala pa ang OT..
so much salary for someone na hindi po nakapagaral.. nasaktan po ako sa comment na “ang construction ay para sa mga walang pinagaralan,” mali po yun. he didn’t want to be a construction worker but he didn’t have a choice kasi poor lang sila at hindi siya nakapagaral. now that he has gained experience, blessed po kami na nasa abroad po siya at kumikita ng ganun kalaki. Ikaw po ba,? ganun ang sweldo mo isang buwan para maka makapanlait ng tao?
wala pong masama sa pagiging isang construction worker. isa itong marangal na trabaho. masyado lng makitid ang utak ng ibang nagpopost d2 kaya hindi nila napapansin na nakakasakit na sila. Unawain na lng po natin sila. God bless you and your family!
Ganun po talaga, minsan, pera na ang nagiging basehan ng isang pagkatao.. tsk tsk
Freelance nalang kayo mas malaki sahod and you’re in control of your time.
Dami jn, virtual assistant, SEO, webmaster, programmer, graphics, meron din call center job pro freelance.
agree, freelancer here.
working at home, soon to go back abroad again and will continue freelancing after work as extra income.
THINK POSITIVE ang sabi nun nasa left side background image nitong page.
kudos to all OFW, and “ALL” local workers.
@jc javier: Kudos to your husband! Siya ang ehemplo ng isang taong nagsumikap na umasenso, kahit di nakatapos ng pag-aaral. Proof na kahit ano ang estado mo sa buhay, kung magtiya-tiyaga ka lang, ay di malayong gumanda ang buhay mo. You should be proud!
E etong nagsulat ng blog na ito, mababa yata ang tingin sa mga gaya ng asawa mo. At galit na galit siya dahil nilalalit ang trabaho niya. Tsk tsk tsk.
Kung ayaw mo nang minamaliit ka…. wag mo rin maliitin ang iba. Yun lang. Walang kinalaman ito sa pagiging call center agent mo. Walang kinalaman ito sa call center agents in general. Kahit ano ka pa… wag ka manlalait. Ganun kasimple.
salamat po… nakakalungkot lang po kasi isipin na may mga tao na hindi na lang po magpasalamat sa kung ano po ang ipinagkaloob na trabaho sa kanila… hindi po sa nagmamalaki ako, graduate po ako ng radiologic technology, kayang kaya magcall center dahil nakapagaral sa US, pero hirap na hirap po ako makahanap ng work na related sa course ko dahil ayoko po masayang ang pinag pawisan ng nanay at tatay ko.. sana po marealize po nila na napaka swerte nila at nakaktikim sila ng Starbucks at kung ano ano pa pong luho
Hahahaha! Tama. Starbucks at inuman sa umaga. Haha! Pero gaya nga ng sinabi ko, di sila nilalahat.
LOL! You’re just making a big deal out of it.
kung gusto nyo ng RESPETO, matuto rin kayong mga CALL CENTER AGENT rumespeto ng iba. Panay pa english nyo pag nakikipag usap kayo sa mga tindera or clerk.. wag nyong gamitin ang yung skills para manglamang ng ibang tao.
hindi tama ang mag english pag kumausap sayo nag tagalog. agree ako sa sinabi mo. kanya kanya lang. di lang naman mga call center agents gumagawa nyan. marami. kahit di call center agent. basta pa sosyal lang. kala nila sosyal na ang ganun.
korek. tawag dyan social climber. haahaha
he bat kayo nagbabangayann? di nga nahiya si napoles sa trabaho niya.
Di naman trabaho yung kay Napoles. Raket yun. Hehehe!
side job po yun eh.. LOL
you never underestimate any profession, rule of thumb yan. i train call center agents. i was once an agent. there is a career waiting for you anywhere – kahit sang propesyon – if you put your whole heart into it. if you feel your niche is in the construction arena, why not. its your choice. those whose arena is in the bpo industry, its their choice too. at the end of the day, ikaw pa din apektado. kaya tama na tong mga bashings na to. its not healthy. respect each other. that’s the 2nd rule. and i think the most important one. well at least in this thread. sigh.
This is just sad. Comparing different jobs is like comparing oranges and apples. One can never be better than the other. People.. there are bigger problems at hand… and this is what you are arguing about? Whether you are a doctor, a call center rep, a factory worker or a construction worker, the most important thing is you are doing your civic duty to uplift our country (even though it is corrupt…but that’s another topic for debate)
.
I agree that call center agents, indeed have a stressful job. Cause you have to be focus on every call. I have nothing against construction workers, but doing construction work you can do the routinary labor and your mind is off somewhere thinking of good thoughts. Not unlike, call center that you have to focus on each call otherwise you lose your job. Construction and factory workers are difficult jobs that requires strength and physical labor, while callcenter, youll just have do sit there and your mind do the working, and just talk for 8 hours a day. Both can be boringly stressful, but I can take physical labor anytime, and turn off analytical thinking once in a while. Well, i am not saying construction workers does not require thinking, but its less brain storming but more on physical stress.
most comments here regarding construction doesnt really know/idea of construction worker.
Work is work. There is nothing special about the article you wrote. I used to work for a multinational tobacco company before. Call time is 6:30 am, we go home at 7 pm.
I like the blog. Nice. (y)
What you say is true. It’s not easy working in a call center.
In an article on the characteristics of a toxic environment for work, callcenters top the list
Tell that to a night-shift nurse, a medical technologist, a fisherman during a bad weather, a marine corpse private patrolling in some jungle in Mindanao, members of the Philippine Navy during disasters, miners, etc. Hope they agree with you. 😀
Humaba na ang mga comments dito kasi lahat magagaling !!! ayaw magbigayan, ayaw magpatalo, gusto palaging bida, gusto palaging tama…. tsk tsk tsk… typical pinoys talaga…. ZZZzzzzzzz……
Well tama ka, pareparehas naman trabaho yun. Bakit ba kailangan magbangayan? Dapat minsan matuto pa din tayo magpakumbaba diba? Mapacallcenter agent man o construction worker.
Para sa lahat:
RESPETO lang po sana sa kapwa. Medyo nakakahiya na nagkakaganito lahat sa comments. Parang dahil lang sa trabaho, nagyayabangan na.
its not what you think purple.. or maybe you just don’t care,, yeah people here are reacting kasi badtrip talaga yung gumawa neto…. kasi nga taga call center lang sila!
so I’ve been there and i felt discriminated. to be left with no choice but to work in a toxic environment because our country is poor, I felt sorry more for my parents who worked hard to put me through a good school only to be used as a fuel for a city who doesn’t care about selling good people to slavery. Yes, management of callcenters is similar in structure to slavery management in the old times. And no, i’m not proud of that part in my history.
All the author was asking for was a little bit sympathy, understanding, and some motherfuckin respect! But nooo!!! you guys want to take it to a whole different level and compare WHO’S GOT THE BIGGEST DICK. Well, Call center agent, stop whining! Factory worker, good for you! Construction worker, that’s a free workout brother show them your pecks! and to the rest of ya’ll, KEEP CALM AND CHIVE ON! Inuman na!
tanga naman nun haha i-compare ba sa construction worker wahaha..whoever you are @stoopid git try mo mag-apply sa bpo
Wag na. I’m sure bagsak yan OR di yan makakalayo
kasi naman po sir, sabi ni author na naikumpara ung trabaho niya sa factory worker, na ang dating ay minamaliit niya.. kaya po siguro nasabi din ni stoopid git un..
ang masasabi ko lang ay depende sa tao yan kasi kahit construction worker or call center agent or factory worker pag yung mga ugali nla ang may deprensya eh kahit sino makaharap nla di sila rerespeto ang trabaho ay trabaho pareparehas mahihirap sa ibat ibang paraan lang all jobs deserve respect wag na kayo magbangayan di nmn kailangan mag kumparahan isa lang naman kasi ang common denominator eh walang trabahong madali…lahat tayong nagtratrabaho deserve RESPECT! ngayon eh kung ang trabaho mo eh manglamang ng tao kaw parin magbabayad nyan sa karma…
got a bad client response? maybe you’re a bad agent.
Nobody really *dreams* to work in a call center, but it pays the bills and kudos to people who are able to provide for their family by working in one. Seriously, it is hard work.
I guess the “lang” for me does not refer to how easy it is (nor do I find the field glamorous, quite the opposite– drinking in the morning, smoking in front of the bldg lobby, as a pedestrian I really annoyed by this), but “lang” refers to same reasons you cited. If you work hard and you’re capable of meeting the strict requirements of a call center job, why not look for a job that values you more?? or demand some better treatment. Know your worth as professionals and question why you are entitled to less rights as other employees. For me, sometimes, “lang” means selling yourself short.
To: The one that wrote the article
This is a stupid article…
“In summary? Respect! This is not a simple job, otherwise they would not offer such a high pay, it takes a lot of sacrifice and yet it is classified by our system as a factory worker category, such a shame. No job deserves more respect than the hardworking call center agents who slave every night to support their family because our government could not offer a job that suits their profession.”
=> You want people to respect your Job Class/Job Title as a “Call Center Agent” yet it looks like you look down/discriminate a factory worker’s job/class as you do not want to be compared to that class, as if that class is not good enough for you or you think you are to good to be classified as such. There is no shame for it to be classified as such, if it is classified as a blue collar job then so be it, why do you need to rant about it? It is just how life is, people will criticize no matter how high or low you are it’s just the way it is, as you did criticize the factory worker category as you do not want to be classified at the same level, because you think you are better than them, don’t you?
=> All job deserve respect, did you ever thought about the Nurses when you said and took pride that your job the “Call Center Agent” deserves more respect? Did you know that we didn’t need Call Center Agents before? Well we have always needed Nurses.
I super agree with you
basta may sweldo at pinaghirapan magandang trabaho yun, makitid ang utak ng taong pati linya ng trabaho eh pinapakialaman
wala ako masabi. basta ako call center agent. proud ako sa work ko. ito ang trabaho ko dito saibang bansa. mahirap kasi utak at katawan ang pagod.
And that’s good! Be proud of what you are and what you do! Marangal naman ang trabahong yan. Di ka naman nagnanakaw o nanlalamang sa iba. Ipagmalaki mo ang hirap na binubuno mo para sa trabaho.
I guess ang punto lang ng ilan sa atin dito is… maging proud ka, pero di mayabang. Magkaiba kasi yun. Yung iba nga naman kasi — whether engineer, doktor, artist, call center agent o ano pa man — ganun na lang kung maliitin ang trabaho ng iba… na ang taas-taas na ng pakiramdam sa sarili dahil lang ganito o ganyan ang trabaho niya. Eh, iba na yun.
I come from the call center industry. And I was thankful for the years that this industry has provided for me. I’m not against the industry in particular. In fact I had a really nice cushy (non agent) job. The one thing I am thankful for though is the fact that I am out!! If I can do it I would never go back. The industry nowadays is being managed by simple minded morons incapable of making a decision that can save their own lives. The management is more corrupt than our political atmosphere and that’s just a start. To give an example, I don’t understand why everytime someone does not perform, The management almost always blames the training department for it. CMON!! Has anyone even considered that maybe the issue is lack of motivation. And for the TLs who has no experience before they we’re even promoted. Dress down is not motivational for your employees to perform better. And threatening your employees does not make them perform better. If the call center industry has lost the respect that it deserves it’s because of the attitude of the people from them nowadays. Because like it or not when I started in the industry this was a job to be proud of. Now… I just wish someone would actually end the damn era of the call centers.
I’m guessing you’re from the training department. . . . Just sayin’ . . . .
2 years total as an agent, 5 years in the training department. All my previous trainees who quit when they hit production complains of the same thing. TLs breaking the rules (particularly the EOP policies,) TLs using profanities on the floor. Promises never kept such as bonuses. These went on and on and the complaints were the same regardless of what call center company I’m in. Then when the meetings come in the operations department would always blame lack of training for the high attrition rates. Were not talking about the ones underperforming. no sir! We’re talking about the performers who suddenly upped and quit and just disappeared off the face of the planet..
After re-reading the article i’d like to quote the author “No job deserves more respect than the hardworking call center agents who slave every night to support their family because our government could not offer a job that suits their profession.” This is completely wrong because all jobs are equal.
There is no best or worst job. Jobs are jobs and there is no point comparing them. Every job has its perks and has its horror stories. Flight attendants may seem to have a glamorous job but half of their legs on the grave everytime they fly. OFW may seem to be earning more than those locally employed but they leave the comforts of being with their families and miss out a lot on their kids’ lives. I can go on and on but truth of the matter is these professions also deserve the SAME respect as being in the call center industry.
You are right, sir. Every job has its own PROs and CONs. It is up to the individual to weight and determine which is acceptable in his terms.
weigh po sir hindi weight 🙂
COULDNT AGREE MORE, EVERY JOB DESERVES RESPECT BSTA ,MARANGAL AND DI MAN PINALAD NA UN ANG GUSTO, FINDING WAYS TO LOVE IT JUST MAKE LIVING FOR THEMSELVES AND THEIR LOVED ONES.
“No job deserves more respect than the hardworking call center agents who slave every night to support their family because our government could not offer a job that suits their profession.” sobrang mali namn ata nyan..
ang daming trabho dito sa pinas kung matyaga ka lng mghanap, malki pa sahod.
if you can’t stand the heat get out of the kitchen —-> BOTTOM LINE
I agree, i am just wondering now why did the author mentioned that he is a LAW graduate and that he worked for a call centre. Was he trying to glamourise the call center profession as somewhat similar to what law graduates would do? i am not getting the point of that statement. From my last comment, even undergraduates and HS students can be a call center agent.
you are right. sasabi pa ng law graduate siya. tapos callcenter lng nmn pla ang bagsak?
sinayang mo panahon mo sa pagiging law student at naka graduate para lng mag callcenter?. para san pa ung sinayang mong panahon? event highschool graduate kaya mag call center?. law student ka ba talga? kakahiya nmn sa pangangatwiran mo. kaya siguro nag callcenter ka nalng kasi d ka productive. w3w. LAW!
He/She probably was looking down on call center agents/workers before, and this written article/blog could be his/her realization. Pwedeng ganon, di ba? Hehe.
Word !
call center agent din ako; nirerespeto ko rin ang mga nagtatrabaho ng tapat at marangal sa ibang industriya . oo kumikita kami ng medyo malaki sa mga karaniwang trabaho d2 sa pinas. in the end, iisa lang naman din ang rason natin; ang mapataguyod natin ang buhay ng pamilya natin. sa halos limang taon ko sa industriya, hinubog ako na maging responsableng tao at tinuro sa akin ang importance ng oras.
naging daan din ang industriya na ito upang makita ko na may ibang oportunidad dito sa pilipinas na hindi natin pinapansin o sadyang takot lang tayong pansinin. oportunidad na maari tayong maging malaya.
call center agent ako, isang technical support representative… naghahanap ng resolusyon ng problema ng isang dayuhan na kadalasan inconsiderate at ingrate. masaya na mahirap ang trabaho namin, pero inisip ko; ito lang ba ang tanging resolusyon ng pamilya ko para mabuhay ng matiwasay at magkasama? masasabi ko lang sa mga hindi pa sumubok sa industriya na ito; may mga bagay na hindi na idenetalye ng blogger at mga nasabi lang nya ay common lang sa amin.
sa mga tulad ko dyan na gustong kumita ng extra (kasi alam ko na kinukulang pa rin kayo, wag na kayong magpanggap ^_^) iwan nyo na lang ung email add nyo sa comment na ito. i’ll email you as soon as possible. i-apply natin ang natutunan natin sa call center industry, ang team work toward sa iisang goal.
kung ang goal mo ay magkapera para sa pamilya. usap tayo…
hahaha… gus2 mo ng respeto pero ang baba ng tingin mu sa mga factory workers… baliw dapat lang sayo yan bwisit….
grabe talaga mkapag stereotype mga tao.. kala mo sinong magagaling..
Para sakin basta mahal mo trabaho mo at masaya ka sa ginagawa mo kahit ano pa yan you should be proud and feel blessed dahil may trabaho tayo ,,masarap mabuhay ng masaya guys di natin kailangan mag talo kung ano ang mahirap o madali ang mahalaga pag uwe mo sa bahay after ng work mo eh masaya ka pa din…
nagtrabaho ako sa call center for almost 6 years. tagal na tong himutok na to, ni-revised lang. ano ba dapat ang label ng call center employees? in my own perspective, almost 70% na call center employees eh nuknukan ng ungas umasta, kung makahithit ng yosi, maka-arte sa floor akala mo hirap na hirap sa ginagawa, akala mo sobrang stressed talaga, at akala mo superman na dahil “sobrang hirap daw” ng ginagawa. pero fb, lang inaatupag, not to mention na madaming kups na kahit sa karinderya na lang o jollijeep kumakain eh ispokening english pa din. its plain and simple, if you dont like your job, quit and find another one. if you chose this job dahil malaki ang sahod, stop complaining. Angat ka pa din sa iba. konting magkaroon ng label na “lang” apektado na? c’mon guys, whatever your job is, its still a job, dont give a fuck kung ano sabihin sa trabaho mo. This mentality is common to people who always complain. kung sino man nagsulat nyan, sobrang balat sibuyas, please wag magpa-apekto. Ako, kung sabihan ng sa callcenter ka lang pala nagta-trabaho… isasagot ko agad, “yep… and guess what, dun “LANG ” ako nagta-trabaho pero mahigit sa doble ang sweldo ko sa sweldo mo.” BOOM!
sana po magkaisa po tayo… Pinoy naman tayong lahat. yun lang po… tigilan na po sana ang panghahamak sa kung ano at wala sa ating kapwa. Kundi kasi sa mga taong nanghahamak sa trabaho ng iba eh wala namang pup[utok na isyung ganto… db?
suportahan nalang po natin ang isa’t isa at ang dapat nating ipaglaban ay yung nagnanakaw ng pera natin. sa pondo ng gonyerno na dapat ay bu8mabaliksa ating bilang serbisyo publiko….. salamat po… God bless us all
Tama ka dyan bro. Ang kapwa mo pa Pilipino ang hihila sayo pababa at iinsultuhin ka pa…basta may kanya kanya tayong trabaho at wala kang inaapakang kapwa mo at malinis ang kunsinsya mo ipagpatuloy mo lang ang ginagawa mo at kahit saan ka mag trabaho may maiingit sayo kong maayos kang magtrabaho…tigilan nyo na po ang pag tatalo ika nga love your enemy and pray for them…magmahalan po kayo at mag unawaan salamat po..ako po si Thonny
I’m a lawyer and worked at a call center before I entered law school. To be honest, all comments posted here are quite funny, and depressing at the same time. Tayong mga Pinoy akala kasi nating kung sino na tayong magagaling, where in truth and in fact, sa atin nag-iinvest for call centers dahil third world country tayo and we can take insults and degrading jobs.
Anyway, mapaconstruction man or call center, we should not discriminate other people. Unfortunately, Filipinos are inherently racist individuals. Kesyo Ilocano ako, Ilonggo, Bisaya, Tagalog, Waray etc
Bottom line? This article is pointless. Just commenting to pass up some time.
Thank you! This is perfect.
respect
best comment so far!
I think we should not complain on how difficult our job is. Just be thankful of the fact that we have our jobs where we can earn money in a fair way. Remember, if you let these people get into your head, then you will go down with them….
“Call Center lang pla nagwowork”
Minsan, nasasabi ito ng ibang tao dahil may mga Call Center Agents (hindi po lahat) na maangas paglabas ng work place. Yun tipong ingles ng ingles kahit na wala na sa lugar. Yun tipong pag umarte parang super sosyal. Yun tipong, nag install lang ng software, tapos sasabihin na IT work na sila agad. Kaya ang dating, mayabang.
I’d like to clarify that I worked for a Call Center for almost 7 years plus so I also know how it feels na masabihan ng ganito. I left the call Center Industry as Job Grade 13 for Cisco TAC before the turn of the decade. Pero, sinusubukan ko na lang intindihin dahil akala ng iba na madali ang buhay sa Call Center. Para sa mga hindi nakasubok ng Call Center Work, hindi po siya madali. Try ninyo para malaman ninyo.
At sana, para po sa mga call center agents (batu-bato sa langit…) ngayon, huwag sana ninyong isipin na malaki nga ang sahod ninyo dahil mas marami pang ibang profession dito sa Pinas na mas malaki ang sahod sa inyo. Having a big salary is not a right to brag and act all”conyo” about it, moreover, to look down on other individuals. Peace lang po.
I agree verily. thank you for pointing this out! seryoso, kaya nayayabangan ang mga CS kasi mayabang sila to begin with. more CS agents should be like you. i respect you and your views.
Oo nga! Dapat kasi bumababa sa level e.
tama si engineer sa saudi… ang karamihan sa call center agent ang aangas… yan ung mga studyanteng puro gala lang ang alam puro pasaya lang… kaya pag graduate wala… olats…
ako nung naghahanap pa ng trabaho… nag-apply ako bilang IT staff sa isang call center sa libis… ok ang interview… langya pag balik nung interviewer wala daw slot sa IT… gusto ko daw ba mag agent nalang… sa loob loob ko langya sinayang mo lang ang oras ko… IT staff ang pinasukan ko… IT staff ang pinili ko sa online job site… IT staff ang nakalagay na opening sa inyo tapos sasabihin mong agent nalang?! langyang call center yan… sinagot ko ng “no i don’t want to be a call center agent… i didn’t waste my 5yrs in college just to be a call center agent…” tameme ung HR hahaha…
Haha..tama.. kung nag aral naman ako ng maayos bat ko pa sasayangin yung pinag aralan ko sa pagiging call center agent e alam kong may mas deserving pa na trabaho sakin.. angas kasi ng iba e.. minamaliit pa yung ibang trabaho keso CALL CENTER AGENTS daw sila e mataas na sila.. Pero lagi silang pagod tas reklamo dito reklamo dun e magquit nlng sila..Puro reklamo pero puro angas din!
So may work ka na ngayon as IT Ungasis?
being a call center agent requires above level of intelligence that is obviously you guys don’t have.
So may work ka na ngayon?
yes po 🙂 2007 experience ko pa yan sa isang call center sa libis… may kahawig siyang isang router sa pangalan…
Tam kala mo kung sino! Kaya nakakabadtrip pero di lahat!
Pero yung iba, i-grab nila yun lalo at gipit sila. Stepping stone ba. Pero agree din ako sa sinabi mo. At ang ibang interviewer ang yayabang! kala mo sila ang mga me ari ng kumpanya! Sarap sapakin ng tinapay!
tama! ung iba akala mo ang galing galing… kung ano ano tatanungin sayo… di naman pala naiintindihan ung mga sinasabi mo… lalo na pag HR interview… buti pa pag tech interview e mas madali…
Nakakainis na itong thread na ito, i work for a call center as well, pero hindi naman ako masyado nahihirapan… Masyado lang oa yung iba dito. The truth is i worked as an accountant before, nayamot at na stress sa tambak na paper work and deadline at buraot na boss, all i can say is mas chillax ako when i transferred to a call center mas malaki pa pay, yes we work on holidays pero bayad yun…. Ano pa reklamo niyo? Puyat kayo? Eh ganun talaga pag gy shift. We should never belittle other jobs and make working for a call center seem so hard,hindi ninyo alam ang pinagdadaanan ng iba, paano yung mga doctor, nurses, security guards, ndi ba sila may gy shift din? Come to think of it…. Kahit construction worker pa yan lahat ng trabaho may kasamang hirap, tama, let us just respect one another, at the end of the day realize hindi ba’t mas masarap mapagod sa kakatrabaho kaysa mapagod kakahanap ng trabaho? We are all blessed. Stop compalining.
Tama ka sa sinabi mo….kumbaga kanya kanyang diskarte sa buhay…nakatapos ka nga sa korso mo at nag trabaho kong ano ang natapos mo pero di ka nmn masaya at nahihirapan ka…..at naghanap ka ng madaling trabaho kahit nakaupo lang at maganda nmn ang kita mo at masaya ka sa ginagawa….wala na silang pakialam don….sila na ang may problema sa isip kasi puro sila laiit sa kapwa nila at isipin na lang sana nila ang sarili nila at pamilya….
dati tumawag ako sa bagaltel… ang galing nung agent na nakausap ko… 1hr na ayaw pa din maka-connect sa dsl nila… sabi ba naman i-restart ko daw ung computer para maka-connect… -_- sabi ko pano mo nasabi na pag nag-restart ako ng computer e magkakaroon/makaka-connect na sa dsl nyo? agent: kasi ho kanina may 3 calls na din ako ganyan lang po pinagawa ko nag karoon naman… sa inis ko sinagot ko ng kahit isang milyong beses tayo mag-restart kung down ang servers nyo o may problema ang network nyo wala din mangyayari! tumahimik ang agent… haha… sorry nalang ng sorry… at sinabing sige po i-report ko po…
nagmamagaling kasi… ginagawang technical support ang mga walang alam… yan ang napapala ng mga call center agents… nagmamayabang kasi… bopols naman… haha…
IT ka kamo?, pero simpleng connection sa DSL di mo alam, sana at the first place tinanong mo na agad kung down ba ang server nila, hindi yung kung ano ano pa sinabi mo sa kanya…
i did… pero un ang sinagot niya kagad… ayaw kasi niyang gumawa ng report… sorry di ko nasama sa comment ko…
Alam mo kung bakit? Totoo naman may mga bobong tumatawag eh, restart lang umaayos na, pero tatawag agad. Pwede mo namang sabihin na nirestart mo na eh.
haha… oo at isa ka dun sa bobo… restart lang? sure?? so pag down ang network routers, servers, DBs etc ng ISP mag-restart ka lang ng pc mo at aayos na un?? siguro taga bagaltel ka din…
matalino ka kasi, naks!
Pare alam mo naman pala na sa network nung ISP ang problem sa tingin mo by being rude to the person who is trying to help you will solve anything? Kung gusto mo walang palya na ISP magbayad ka ng business line with static ip. At isa pa kapal ng mukha mo mag sabi walang alam bugok ka pala eh wala sa servers ng isp ang problem kung d ka makaconnect sa network po ang problem not server.
i called nicely but if you heard a stupid comment nakakainis…
ai bobo… bugok… pag server ano ba nasa isip mo? application servers lang? di pwedeng network servers? nas servers? DNS servers? DHCP servers? DBs?
every job as long as it is legal and honorable deserves respect. everyone has a role to play in our society no matter how small or big that role is
siguro kaya nag-call center si author kasi bagsak sa bar exam… walang mapasukan kaya ayun call center ang bagsak… -_-
Maybe or maybe not…
fsdf
lol
tama nga naman. bakit kaya nagcall center ang Law Student?
and you my dear? maybe you don’t have capability to speak fluent english..am I ryt? haha
so dahil lang sa fluent ka mayabang ka na? e baka simpleng problema lang nga gadgets mo takbo ka kagad sa repair shop… pinagmamalaki mo na ang pagiging fluent mo… -_-
fluent nga… wala naman nakalagay sa gitna ng dalawang tenga mo…
hindi naman siguro, npkadami opportunities for law graduates. in demand dila sa gobyerno.
Many people are educated but not totally mannered
bobo ka ba at di mo naintindihan ang sinulat ng author?! call center agent siya bago siya naging lawyer… try mo kasi bago mo husgahan ang mga nagtratrabaho dun… kung makakapasa ka sa interview
nakapasa ako… tinalikuran ko… bakit? di ko binalak na maging call center agent… tuwang tuwa nga ung interviewer nuon jan sa libis… kasi marunong ako sa compyuter… no need to train na daw… haha…
i was also a call center agent myself, and i was also about to handle a team before i left nearly 2 years ago to pursue my profession abroad..alam ko kung gano kahirap maging agent,there might be agents na pasaway,na mayabang pero hindi din dapat nilalahat..it is just unfair and besides,being an agent was not easy..’hindi gumagamit ng utak o hindi kailangan ng utak?’ siguro nga po may mga scripts kami na sinusunod pero during conversations,hindi na po scripted un lalo na pag irate customers..think of it: how could you simply throw a scipt na hindi related sa concern ng client mo?you have to go with the flow and that means, you have to speak up..and spreaking up means, you have to throw, choose and use your own words..
FYI: kahit nagsasabi kaming mahirap, it doesn’t mean we complain..sinasabi naming mahirap para kahit papano,tingnan nyo din kami ng patas..for sure,un din ang purpose ng author..for you guys to look at us fairly enough kasi patas din naman kaming nagtatrabaho..if agents are earning more folds than you, compensation lang un, kagaya ng mga incentives and promotions na natatanggap nyo on ur own choice of endevour..siguro ang mali lang ng author is his choice of words when he said: ”yet it is classified by our system as a factory worker category, such a shame”.. mali sya dun pero when you read between the lines, you will realize that all he wants is just merely the same with what all of us want and that is A FAIR SOCIETY..
sang-ayon ako sayo… may kamalian din minsan… sweeping generalization nga ba ang tawag dun? siguro dala lang ng bugso ng damdamin… 🙂
Kulang ng English as a second language at etiquette training ang ungasis_inutil na ito na nag-comment against call center agents. Ang kaya lang kasi niyang bilhing kape ay yung tig-lilimang piso sa sari-sari store at pirated dvds ang kanyang pinagkakaabalahan, walang alam sa kultura ng iba, hindi sensitibo sa nararamdaman ng kapwa at higit sa lahat, hindi lulusot ang English skills kaya nagtyatyaga sa mababang sahod ng mga kumpanyang may security of tenure nga pero kailanman hindi aasenso ang buhay!
wow… hula ko call center agent ka din… mapangmaliit ka ng tao e… o taga networking scam ka since sila din mahilig manglait at mangmalit ng ayaw sumali sa kanila…
ah… oo nga mababa pa sweldo ko compared siguro sayo… pero at least pwede akong magdala ng phone, ma-late, mag-leave, may mga benefits ako mula sa pinapasukan ko… siguro dahil dun mas masasabi kong mas malaki ang sweldo ko kasi kung may mangyari man sa akin may sasagot… may benefits e…
hindi aasenso? baka ang mga taga call center… bakit? pag ka-sweldo gatos dito gastos duon… puro bago nga ang gadgets naka-cc naman… ako kasi cash pag bumili… kung di ko afford di ako bibili… di ako social climber tulad ng mga taga call center… ako masasabi ko may naiipon ako… ikaw na taga call center pwera sa bill ng cc mo anong naipon mo?
bobo pala tong si christopher e, english lng panlaban mo? agent ata to e HAHAHA, bkt kape mo anu? as far as i know hindi lumalagpas ng 5 digits ang sahod ng agents.. oo mababa ang sahod ng non-CC agent job sa una, pero after 5yrs or more mas mataas na sahod ng ibang jobs, pang umaga pa at walang stress.. kape ba na mamahalin? pinagmamalaki na yon? HAHA siguro d ka makaipon ng pambili ng bahay na may 250 square meters or kht kotse :))
RESPETO nga eh. alam ko proud ka sa trabaho mo. sabihin nlng natin kumikita ka ng 6-digits a month. But that doesn’t mean that you have the authority to judge and put down others. may kilala akong doktor na nagtatrabaho as call center agent. u think ganun ang reason nya?
Toinks, mga simpleng profession/trabaho lang pinag-aawayan niyo pa kung ano ang mas mahirap. Halos lahat ng trabaho, mahirap….Blame it all on the Government… Huwag niyo na pagyabang mga profession niyo…
isisi mo sa sarili mo…idadamay mo pa government!
“Call Center lang pla nagwowork” Bakit ka nagpapaapekto dito sa sentence na to?? If you know better you’d ignore it and move on.. At wang sana i-compare sa factory worker.. Bakit naexperience mo na ba mag factory worker or any blue collar job? Lahat naman ng trabaho mahirap, sa sahod lang naman nagkakaiba at yung pesteng tax na yan..
i agree! ang dami na mas dapat pansinin hindi yang lines na yan.. mdami kasi agents na pag tinatawagan kya nagkakaron ng I-Rate callers.. wag magreklamo kung mahirap trabaho.. pinasok nila yon e, pasensyahan.. kung ayaw nila ng hirap tpos mataas na sahod, maghanap sila ng maayos.. pwede naman.. or magnegosyo tpos hanap sila ng tao nila para may trabahador sila habang nagkakape sila somewhere at nagrerelax HAHA.. ang dami dami negosyanteng wala prob sa pera e HAHA
na experience ko na magwork as graphic designer ksama mga call center agent sharing same building in one company at office tables lang barrier kaya alam ko ang work nila, naging construction worker din ako before at nagtinda at naglako na rin ng kalamay nun elementary days ko.
nkapagwork na din ako abroad starting as (house)painter to graphic artist and currently freelance game artist ako and earned that work from self study lang kc I’m a college undergraduate at di kya mag-aral ng course na gusto ko kc can’t afford. But now, I’m working as freelance for the game industry and the earning can also be competitive depends sa kaya mong gawin at kung gusto mong gawin.
lahat nman ng work ay ginagamitan nman ng “UTAK”. wala nman cgurong superior work than other work, lahat nman nahihirapan sa khit anong uri ng work, mga ofw nga naddiscriminate din with sigaw pa at minsan malala pa sa sinasabi mong discrimination.
At the end of the day, we are all Filipinos here and much better that we be united despite we have different roles and work. Let say na we are part of a body (“Our Country”) with different functions and let’s move on and exercise good deeds and “RESPECT” with each other.
Dito sa discussion na ‘to, makikita mo kung sino yung mga may kwentang kausap sa wala, mga malayo mararating sa hindi at yung mga nagiisip kung ano ba talga yung pinag-uusapan o hindi
TAMA IVE BEEN IN A CALL CENTER INDUSTRY BEFORE.. I ADMIT IN YOUR FIRST YEARS PARANG GANADO KAPA SA WORK KASI THAT IS SOMETHING YOU WANT TO DO BUT REALLY, ITS NOT AN EASY JOB TO MAKE. THERE’S A LOT OF ISSUES YOU HAVE TO GO THROUGH SINCE WE AND IN DIVERSE BACKGROUND WORKING TOGETHER IN ONE PLACE EXPECT THAT THERE WOULD BE CLASHES TO HAPPEN AMONG THE CIRCLES. NOT ONLY ITS TRUE THAT A ONE SINGLE MISTAKE CAN ACTUALLY MAKE YOU LOSE YOUR JOB BANTAY SARADO KA SA CALL CENTER PAG NASA FLOOR KANA ANJAN ANG TEAM LEADER NA MINSAN EPAL AT NAG MAMARUNONG, ANJAN ANG QA NA PALAGING NAKA BARGED SA CALLS MO, TAPOS MA MOMROBLEMA KAPA SA OPERATION MANAGER MO AND THEN SA CLIENT MISMO NA NAKIKINIG DIN SA CALLS MO. TAPOS MUMURAHIN KA PA NG CUSTOMER NYO SA PHONE, AND WORST SA MAY ARI MISMO NG COMPANY. KAYA ITS ONE OF THE TOUGHEST JOBS PERHAPS AND IT TAKES A LOT OF PATIENCE AND DETERMINATION. KAYA AKO NAG DADALAWANG ISIP PA AKO NOW TO WORK AGAIN IN CALL CENTER MONEY WISE MALAKI TALAGA ANG SWELDO BUT ITS FAIR ENOUGH WITH ALL THE MENTAL AND EMOTIONAL TORTURE YOU WILL GO THROUGH.
hmm disagree ako dito… hindi lng call center ang money wise na job.. merong mga jobs na malaki sahod tpos hindi gnyan kastressful.. pero syemper sa mga regular jobs (day shift) mahirap mkapasok.. pero once na mkakita ka ng good company with high compensation.. tpos hindi ganu stressful, siguradong mas matutuwa ka. hanap lng ng hanap.. mdami jobs jan… hindi lng ganu napapnsin kasi ang mdalas na nakkta after grad e call center… try hanap sa makati and ortigas.. example nlng san miguel.. mga companies din na hawak ng ayala land.. pwede rin sa mga multinational companies tulad ng Gulliver, ADB, etc.
TAMA IVE BEEN IN A CALL CENTER INDUSTRY BEFORE.. I ADMIT IN YOUR FIRST YEAR PARANG GANADO KAPA SA WORK KASI THAT IS SOMETHING YOU WANT TO DO BUT REALLY, ITS NOT AN EASY JOB TO MAKE. THERE’S A LOT OF ISSUES YOU HAVE TO GO THROUGH SINCE WE WORK IN DIVERSE BACKGROUND WORKING TOGETHER IN ONE PLACE EXPECT THAT THERE WOULD BE CLASHES TO HAPPEN AMONG THE CIRCLES. NOT ONLY ITS TRUE THAT A ONE SINGLE MISTAKE CAN ACTUALLY MAKE YOU LOSE YOUR JOB BANTAY SARADO KA SA CALL CENTER PAG NASA FLOOR KANA ANJAN ANG TEAM LEADER NA MINSAN EPAL AT NAG MAMARUNONG, ANJAN ANG QA NA PALAGING NAKA BARGED SA CALLS MO, TAPOS MA MOMROBLEMA KAPA SA OPERATION MANAGER MO AND THEN SA CLIENT MISMO NA NAKIKINIG DIN SA CALLS MO. TAPOS MUMURAHIN KA PA NG CUSTOMER NYO SA PHONE, AND WORST SA MAY ARI MISMO NG COMPANY. KAYA ITS ONE OF THE TOUGHEST JOBS PERHAPS AND IT TAKES A LOT OF PATIENCE AND DETERMINATION. KAYA AKO NAG DADALAWANG ISIP PA AKO NOW TO WORK AGAIN IN CALL CENTER MONEY WISE MALAKI TALAGA ANG SWELDO BUT ITS FAIR ENOUGH WITH ALL THE MENTAL AND EMOTIONAL TORTURE YOU WILL GO THROUGH.
“No job deserves more respect than the hardworking call center agents ”
ok na po sana ehhh, kaya lang i dis agree with that quote above. every job deserves more respect equally.. halimbawa na lang may mga nurses tayo, nagttrabaho ng mas mahirap, mas minumura, naglilinis ng dumi ng mga tao, ginagawang alila , overtime kung overtime and yet napakaliit ng compensation..
we cannot change the fact on how other people think about our jobs. Nasa atin yun kung ano tingin natin sa sarili natin..
agree.. ang call centers about sa business at products lng yan… e ang doctors and nurses? buhay ang hawak nila.. anu mas importante? products or buhay ng tao? hmm
Thw writer also discriminates when he says “the call center job is classified as a factory worker category”. Any job is honorable, as long as it is honest and does not take advantage of other people. Whether you are a sales clerk, a janitor, a factory worker, a security guard, a street vendor, you are working for a living in an nonest and honorable manner. As the holy book says “judge not, so that you may not be judged”.
Normal lang naman i-discriminate ang call center jobs especially if you are a professional.
Don’t get me wrong guys.. Mahirap na trabaho ang umupo maghapon, magsalita ng magsalita at lumamon ng mura araw araw… It takes lot of skills to be proficient in English and admire people who work hard in that industry
(except sa mga mayayabang na akala mu sobrang yaman na kung umasta)
But it is what it is… It is not sustainable… It will never be..
Admittedly, I was once na hindi ko linolook up yung trabaho nga isang call center agent kasi most often nakikita ko sa kanila panay party, karamihan hindi college graduate, and having a perception that being a call center agent is just a menial job. But my perception changes when I have a very close friend who works in a call center and she really puts value on her job like she said that the job she have is really for her family and at the same time for her to finish her degree. There was one time that I need to borrow a money for an emergency and she was the only one who responded to my need. Because of her, I realized that I should not look down or misjudge the work of a call center agent because I wouldn’t know the undertakings behind of their job. That’s it. Mabuhay ang mga call center agents!
kaya nga call center lang eh, walang security of tenure. the moment na mag improve ang economy ng host country, bye bye na sa trabaho nyo. backdoor jobs lang yan ng mga taga ibang bansa. kaya dont get angry kung call center lang. call center lang naman kasi talaga
a stupid arrogant lawyer who doesn’t have self confidence. if you love you job, any degradiing remarks wont make a difference…
walang trabaho na madali guys, lahat mahirap, lahat may kapalit. mapa-legal man or illegal. nasa syo na un kung ano pipiliin mo. pero sa huli, kung saan ka magiging masaya dun ka. kung maging malaki man ang sahod mo, dagdag swerte mo na un.
Saludo ako sa mga Call Center Agents natin. Isa sila sa dahilan kung bakit tumataas ang ekonomiya ng ating bansa bukod sa mga OFW. Dahil sa kanila, na-attract ang mga foreign owned call centers na nasa ibang bansa (outside US) na lumipat sa Pilipinas at maginvest. Ang Business English Comprehension ng Pilipinas ay nangunguna sa buong mundo, mas mataas pa sa Business English Comprehension ng mga English Speaking Countries at isang matibay na patunay dyan ang mga Call Center Agents ng Pilipinas. Mabuhay kayong mga Call center Agents as well as kaming mga OFW sa ibat-ibang sulok ng mundo.
PS. Yung mga makikitid ang utak at pabigat sa Pilipinas. SHUT UP!
You’re demanding respect for your profession by disrespecting other professions? seriously?! you gotta be kidding me 😛
very well said!
Most Filipinos talaga. Umangat lang sobra laki na ng ulo at nagiging matapobre na.
On topic: Para sakin balewala kung ano ang trabaho mo. Ang importante ay alam mo kung pano mabuhay ng hindi UMAASA sa ibang tao o gobyerno. Pero eto ang experience ko sa BPO employees:
Naging IT staff ako sa consulting company at may times na na-aassign akong magsupport sa BPO employees. Pansin ko lang lang mas marami ang rude na BPO kesa sa non-BPO employees. Ang tingin nila sa aming mga IT staff is utusan lang na tiga resolve lang ng PC problems nila. Pero nung nadulas ako at nabanggit na meron kaming benefits na wala pala sila, and nagtanong kung magkano starting namin and ang laki ng difference ng starting namin kesa sa kanila, bigla silang bumait sakin. So ano ang mapapansin nyo? Rare lang ako maka-encounter na matapobreng non-BPO employee. Pero pagdating sa BPO employees, ang dami talaga.
Linawin ko lang po ha. Hindi ko po sinasabing lahat ng BPO ay tulad ng sinabi ko. Sabi ko lang is MOSTLY sa company na pinasukan ko. And by the way, ung pinanggalingan kong company is a very big company here in Philippines. So marami talaga akong na-support na BPO and non-BPO employees.
walang pumilit sa inyo na magtrabaho sa call center kaya huwag kang maglitanya ng ganyan kahaba
oo ung snsweldo ng mga call center agent ay pag gimik nyo lang dahil pag uwi nyo sa haus nyo wala nmn kayo mkain..social climber nmn kung mkpag english in public trying hard nmn….feeling high class…wagas nmn magpalibre…
mag networking nlang kau, kung masarap ang 30k a mont solo life ka what more in 30k per week? 30k mo jan no work no pay, d2 pleasure with pay 😉
Lie! Law graduate = call center? Booh! This isn’t for real.
No one questions the qualification, the hard work, the trials, the pay and etc. of being a call center agent. What pulls down the image of being a Call Center agent is the representation of themselves (Yung asta, yung yabang, yung porma at moralidad). I don’t mean to generalize but I speak that most of CC agents are trash. They add up to the air pollution during Yosi Breaks. Noice pollution when crying out loud they boast about their English accents… and make fun of those who can’t speak and understand good english. Site pollution when you see them drinking and smoking anywhere and anytime with full pledge of arrogance. Moral pollution when survey says that majority of HIV carriers are from their Industry. Not to mention numbers of stories I heard about relationship break-ups and infidelity brought about by adapting to foreign cultures. ALL are scraps. Professions are guided by Code of Ethics and that’s where RESPECT are being earned. As the old saying goes, RESPECT begets RESPECT…as plain as that.
My wife is a Call Cente Agent for 6 years and counting. I was a Call Center agent for 2 years and decided to pursue my Profession when I can no longer live up with the system.
MagOFW ka then tsaka ka magreklamo…
ok na yan kaysa walang trabaho.
“Don’t worry about what people are thinking of you,
They don’t thinking about you…”
maaaring tama ka if this was written 5 years ago, nowadays kahit sino nalang tinatanggap… I’ve seen how the quality of agents decline over the years… no reason to be pissed off, it’s the truth… 🙂
My punto nga naman to. Walang trabaho na madali lahat lahat my pagdadanan na hirap dahil parte yan ng buhay.Kahit pa nga eh tambay ka lang di madali yun.Kahit ano pa yang trabaho mo dapat maging proud ka mababa man o mataas ang importante marangal na trabaho na pinaghihirapan at pinagpawisan mo. Dapat matuto tayong irespeto ang mga trabaho ng bawat isa, hindi sa nila LANG LANG natin.
Such an anger. Ramdam na ramdam ah. Kaya lang stupid enough para di maisip na nilook down rin ang factory worker in the end. I think mapadriver or maglalako ng yosi sa kalye ay may kaukulang respeto na dapat ibigay. Di dahil call center agent ka dapat ka level mo na ang mga executives sa opisina at hindi ang mga factory workers. Sana walang comparison. Kung nagagalit ka dahil nagkaron ng discrimination di ba discrimination din ang identify mo pa ang level and factory workers? Blah blah blah…. Plastic at selfish ka, yun lang!
I’m a Civil Engineer
Stupid topic 🙂
Stupid me for reading and putting a comment!
mabuhay ang mga nasa CONSTRUCTION!! you are the ones who are giving shelter to our Filipio Families. as in lahat kayo
kung hindi kayo nakapag tapos pag aralin nyo magiging anak nyo
FYI: parehong mahirap ang construction at call cener 😛 magkaiba ng difficulties senxa sa gwamar and spellings 🙂
don’t fight lahat tayo may kanya kanyang ayaw at gusto
basta aq kahit minimum sweldo q I LOVE MY JOB!
ETO PINANGARAP KO!
🙂
hahahaha…..
Hurt na hurt ka naman nung sinabing kalvl sa factory worker. eh tangina mas mahirap yata ang factory worker. at my isa pang nagsabi try mo mag construction worker. duh. ang mahirap dun, mahirap nga mag call center pero at least you get paid with the right amount of salary. eh construction worker buwis buhay kung mag trabaho. tingin mo ba everyday na nagtatrabaho sila walang danger sa kanila? eh kung mahulugan sila ng cemento or martilyo, di ba delikado un? porke call center kau mamaliitin nyo ibang trabaho? This message is meant for those who gave hate to the comment on comparing the work to a construction worker. ambobo nyo lng di kau maka pasok sa ibang trabaho nag call center ka nalang. palibhasa dinaan sa porma.
mahirap nmn tlga lahat ng trabaho. it is an established fact. ang problema eh hindi lahat ng , trabaho hndi ngcocommand ng respect, and being a call center agent is one of those jobs n mahirap kumuha ng respeto. Isipin nyo, kahit magtrtricycle samin, naririnig ko, “sa teletech lang nagtratrabaho anak ko”, or some statements like kung wala ka makuha trabaho eh mag call center ka na lang. even call center agents themselves think of their jobs as low-profile, last resort, etc. i think ung point ng author eh parang andali dali sabihin n mababang uri lng ng trabaho ang bpo, pero subukan mo sabihin n “crew ka lng”, ewan ko lng kung hindi ka makonsensya. i think gusto din sana ng author n makonsensya din ung mga nagsasabi n mababang uri lng ng trabaho cal center.
Working in a call center requires a lot of adjustments, physically and mentally. If you’re just planning to work for the pay then you should think again. Yes you will receive more than an average person earns but considering the risks involved, is it totally worth it? You might as well ask yourself: am I really fit with this kind of job? would I be able to utilize my knowledge and skills to perform well? Is it really necessary to work in this kind of industry while you can apply for a different kind of job? If your answers are yes, then go for it! For me I would say working in the BPO industry is a job that I landed because I have the passion to deal with it. I’m a commerce graduate and I’m now working as an online banker with one of the biggest banks in the United States. The company has given me the opportunity and I did not waste any time to grab it.
tama lng na tawagin na call center lng,,, hindi naman ganun kahirap mag work sa call center,, once na kabisado mo na ung mga spills mo and updated ka plagi sa product nyo,,, parang nag lalaro ka na lng,,, sa ibang bansa minimum wage lng ang call center,,, mukha lng syang over paid dito sa pinas,, pero compare sa papasahod sayo kung bpo ko sa labas ng bansa,,, barya lng yan,,, kaya nga ina-out-source e,,, para makatipid,,, kaya sa mga bpo dyan,, hwag ng oa sa reaksyon,,, daming dahilan,, huwag nyo nang gawin komplikado ung trabaho nyo,,, kasi hindi naman,,, nagkakasakit daw ung mga bpo,,, well mag exercise kasi kayo tapos ng trabaho,,, hindi puro sigarilyo at gimik,,, stress pa sinisi nyo,,,
hindi overpaid yan dito sa pinas.. sahod na less than 40k e hindi malaki yan… madaming companies ang nag ooffer ng high salary.. xempre if you have the skills to get paid more than 50k salary
mahirap na trabaho yang call center. i even dreamed of working there nung nag graduate ako. but i ended up being a waiter, and i’m very happy with my job now. sa tingin ko kahit maliit salary as long as masaya ka, that’s more important than having a higher salary pero stressed ka naman at umabot pa sa point na nagsulat ka ng blog about your job. oooppps!
EVERY PROFESSION WHATEVER IT IS BSTA PINAGHIHIRAPAN AT MARANGAL DESERVES RESPECT…..
First of all, your grammar and punctuation suck.
Sir/Ma’am, respect begets respect. And judging it from your article, you’re not gonna get some anytime soon.
I find it so funny that you think treating your self to an overrated coffee shop like Starbucks or “partying” is already up there for the rest of the “non-BPO” workers. Haha. Starbucks? Really?
No job is easy but it gets easier and complain-free if you really love what you’re doing and obviously, you don’t. Don’t get me wrong, I used to work in a BPO when I was still a student. It was for me to be able to get by and pay for whatever was due. But as soon as I got that diploma, I took a career I really wanted to do. ( We organize music festivals, concerts and events– if you find your job tiring ,try to run back and forth to check a set-up, talk to a client, and close accounts. But I enjoy it and I am challenged everytime, but are you? Do you?)
Yes it is hard to pass interviews and training that cuts trainees every evaluation time, but you have to admit it though that it gets easier on the production floor as time goes by.
Tatagal ba? If you really love your job and are not bored with it, YES. But why the attrition rate in BPOs? Why the BPO hopping? 🙂 I suppose you can answer this, “Law Graduate”.
And lastly, if you’re trying to compare your profession with a factory/construction worker, do it with class next time. Use figures of speech and take in mind Ethics and respect, that is what you are fighting for in your article, right?
I salute call center agents. However, not the ones who are YOUR KIND. Pretentious and condescending.
FYI:
– Your starting salary is higher than the SIMPLY because BPOs do not follow the usual Philippine Wages/Salary system.
– Trust me, the tax that is deducted from your salary, is NOT really that high…NORMALLY.
– YOUR JOB IS ALSO A BLUE-COLLAR TYPE OF JOB. (Yes, just because you speak MANDATORY English over the phone and is in a room with AC mimicking the weather in wherever your company is based abroad, doesn’t mean it is white collar) BPO is a blue-collar job. You guys are “hourly” jobseekers.
AND LASTLY, ASIDE FROM NOT GIVING THE RESPECT THAT OTHER PROFESSIONALS NEED, you get the CALL CENTER LANG remark because, REALISTICALLY (come on now), being employed in a BPO (unless you’re an I.T guy, HR, or a manager who studied that field in college) is considered an UNDEREMPLOYMENT.
At the end of the day, we work for 2 reasons– to Earn and Provide And/or to be able to do what we have always wanted to.
So, next time na magyayabang ka, make sure walang babalik sa’yo. Because if not for the Factory workers that you belittled, wala kang suot or ginagamit na telepono ngayon, GAGO! 🙂
►sana matauhan na mga mayayabang at aroganteng nagtatrabaho sa call center.
nakakalimutan na nilang maging mapagkumbaba. sana nung panahon na nag-aapply plang sila.. tinuloy tuloy na nila.. ganun pa rin sana sila kabait baitan. nkapagpabago pla ung makasubok lang makasweldo ng 30k. ☺ ☺ ☻☻ ☻
30k na salary nila tax lng ng mdaming tao e HAHAHAHA.. starbucks? araw2 na coffee ko lng yan e.. umaga tanghali gabi.. tatawa ba ko jan? xD bkt maghahanap ng stress kung pwede naman magkaron ng high pay na wala ganu stress.. HAHA.. matauhan sana ang mayayabang na CCagent.. pero xempre, respect dun sa mga CCagents na hindi myyabang and proud sa work nila… kanya kanyang career lng yan..
“This is not a simple job, otherwise they would not offer such a high pay, it takes a lot of sacrifice and yet it is classified by our system as a factory worker category, such a shame.”
I worked in a call center for more than part of a decade but I’d not feel shameful to be categorized with factory workers. Did you work in another field, perhaps HR or the banking industry, that you would know how factory workers are categorically quantified by the system??
You are comparing apples to oranges, and that kind of mentality will not allow you to pass the bar exams.
My words to you are: Nothing in life is simple, but it’s not life’s fault, it’s ours.
I thought this was published to encourage people to respect not just call center agents but other professions. But What I read in the comments are people trying to put down others. Every profession will really need dedication if you don’t want to be unemployed. Every people doesn’t have the same opportunities in life and every people made decisions in life that affected their opportunities. But this are life lessons to be learned. Mapa construction worker ka man o call center agent respect elevates your status and crab mentality never will. Peace!
di kasi kayo qualified kaya call center bagsak nyo. marunong lng magenglish ok na..magkwekwentuhan lng sa kapihan english pa. aarte pota, magtrbaho na lng kayo! tangnanyo dami nyo reklamo.
Nakakalungkot dahil dala dala pa rin natin ang minana natin sa mga kastila that there is this invicible divine shield that seperates classes or human level based on dare work, family sur names, properties and even color of the skin. It doesnt matter kung security guard ka or construction worker, doctor, politician or even a call center agent dahil for me ay pantay pantay pa rin tayo lahat. Kahit nakatira ka sa barong barong or sa isang mansion. Backward at mayayabang ang mga taong they measure their dignity based from they got rather than their own humanity. Kaya di tayo umaasenso at mga backward pa rin tayo for we measure each other based from irrationalities.
wala nman problema sa lahat.ganun tlga may tao pra sa call center meron tlga pra hindi dun.its up to the person kung ang reason nya pra mabuhay at enough pra pasukin ung mga work na makakatulong pra pangsuporta sa pamilya nila.ok un.ang napansin k lng sa ibang call center mejo may mataas ang lipad.hindi ko nilalahat hindi lng call center kht anong work ang iba kpg nkpagkamal na ng salaping malaki feeling nila ang gagaling na nila.sna mging down to earth prin tyo.ako hindi ako call center pero may lumait sakin tga call center, bakit porke hindi ako magaling mag english?yan eh hindi pra sa lahat pero karamihan sa nyo mga gnyan.ang pinaguusapan dito is pano mo bubuhayin ang pamilya mo ng marangal.that’s it.un ang ilagay ntin sa isip natin.kht ano work yan janitor pa man yan e kelangan ng respeto.kng wlang janitor,wlang manilis na kapaligiran.kng wlang call center,wlang mgbibigay satin ng serbisyo pra ibigay agad pangangailangan natin anytime lalo kpg immediate ang pangangailangan lalo technical related.sna wag tyo mpanghusga.attitude prin and how to be a good provider to our family ung pinakaimportante dito.sna lng eh mging maayos kyo as a person pra galangin din ang ibang tao.ganun lng nman ang kelangan natin ang respeto sa isa’t isa.
Either ways, being a teacher is the best profession ever! You can fuck your students all time you want… just saying. 😛
eeww.. call center ka lang pla! May degree ka tapos sa call center ka lang nagwowork. e ni high school grad nga natatanggap dyan e. Nagaral pa kau?? Nurse ako pero never ako magwowork sa stressful environment na yan. ang yayabang pa ng mga agents ngaun akala mo sino. mahilig sa Malingering! EEEWW!
Wow! daming arguments. well isa lang ang bottomline dito.
RESPECT! never discriminate.
i’ve worked in a call center company as well.
actually the same situation, i can compare to those freelance artist, sometimes hindi na-a-appreciate ung craft nila. Pag artist ka, hindi ka mababayaran ng malaki agad-agad, pero what makes them dope is the passion for their craft.
Same with call center agents, some of them chose to stay here in Philippines because they dont want to get separated from their family. And strict ang BPO companies when it comes to their rules. Reliability kxe, and sometimes hindi umuubra ang culture ng Pilipino na kelangan mu intindihin ang isang employee kxe may emergency. Professionalism. kahit anu pa excuse mu, hindi napagbibigyan, kxe business padin to. Business ng mga foreigner that sometimes has nothing to do with Filipino Culture. So pag di ka nakapag-adjust, ihanda mu na resume mu sa susunod mung a-applyan na trabaho. or be Bum.
Taena nyo palang lahat mga gunggung. kung propesyon pinaguusapan, pinaka mahirap ang pokpok. dangal namin ang nawawala para sa pera. Call center agent? ingles ingles lang mahirap na? taena nyo
marunong din naman ako mag ingles e. kailangan kasi pag foreigner ang cliente. ibig ba sabihin nun dugo at pawis nawawala sa agent? hindi. kami literal na pawis at dugo nawawala. pag swerte pati katas namin bumibigay.
Look, my boyfriend is a call center agent for like, what, 2 years and a half? I respect your work, I know how hard it is. I know how frustrating it could get most of the time pero hello… Lahat ng trabaho mahirap. Kahit pagiging prostitute ata mahirap. Parepareho lang tayo nagtatrabaho. A doctor needs to save a life, an engineer needs to be accurate with measurements or Physics or whatever, etc. Also, almost every job in the world is discriminated and underestimated. Bakit may ganitong himutok? I work at a University as a Registration Officer at a very prominent institution meaning puro rich kids. Wherein lagi kaming natatarayan din, hindi lang ng students, but also ng mga alumni at parents. I feel you there, Mister. I just want you to know, hindi lang ikaw. K? Andyan din yung mga crew sa mga fastfood chains. Natatarayan din yang mga yan. We live in a world with different people with different values, different beliefs. Don’t feel so sorry for all the call center agents. Don’t feel so sorry for yourself.
Taena nyo! masmahirap ma-scandal!
We all do deserves a respects, whether you earn minimum or high salary. What important is we all contribute to this economy. Well thanks to BPO industry because they really open a big opportunity to those who unable to work in their related courses that they’ve taken during their college and also who are unable to take up college courses w/ are the high school graduates. At least hindi tambay sa kanto.
Also, may nakikipagbreak na mga boyfriends/girlfriends? Why don’t you guys get yourselves understanding partners para hindi nasisisi ang trabaho nyo? Tsaka maaangas din kasi mga call center agents, I mean karamihan. Pinagmamalaki nyo ba sweldo nyo? Wow! I earn the same. 🙂 Don’t blame other people kung bakit kayo ginaganyan. Isisi nyo dun sa maaangas na akala mo kung sino, morality and educationally wise, wala naman talagang binatbat. Also, my boyfriend is a call center agent, karamihan sa mga babae, alam nang may girlfriend for 6 years, lalandiin pa din. Who’s to blame now? 🙂
Lahat ng mga sinabi ninyo ay tama, kasi yang ang mga preskripsyon ninyo sa buhay ninyo at nilalaman ng inyong kaisipan, ang pagbabatuhan ng mga salita ninyo isang bagay na mahirap na keysa sa mga iba ibang klaseng trabaho, kasi di kana safety sa iyong kaisipan, pangangatawan kasi baka mamaya ang nasabihan mo ay katabi molang pala.. mas mahirap ang may kaalitang tao at alam mong nasaktan mo sya at naglalakad ka sa daan na hindi mo tiyak ang iyong kalusugan o kaligtasan. Ang nagpost ng message sa isang maghalagang bagay na call center lang pala ngtratrabaho ay pinapaintindi niya lang ang trabaho nararanasan nila o niya, kaya ngayon merun tayong napaguusapan, kung ang construction worker ay ang nagoayagag din ng saloobin sa kanyang trabaho malalaman ninyo rin ang gawain nia sa init at ulan, sa mga gurong kulang sa sahod pero pursigidong magturo sa kabundukan, tumawid sa karagatan or lawa, ang Doctor na na-fail sa pag oopera at hindi matanggap ang pagkakamali at sya lang o isa pang kasamahan ang nakakaalam. Eto ay isang halimbawa ng malaking sakripisyo sa kabuuang pisikal. Maraming mga bagay or trabaho ang may kritikal na kalagayan, ang sundalo na nasa bundok, ni di nila alam kung anong serbisyo ba talaga ang tamanfg susundin nila at ang sahod nila more than 10K. Ang mga sa abroad, isang sakripisyo na iwanan ang one month old na anak at pag uwi ng pinas ni di sya halos makilala ng anak, isang dagog sa AMA o INA ang maranasan ang ganun……. Maraming mga bagay ang maaring pagusapan o pagtalunan kung eto ay namulat pa satin ng bago tayo magkaisip na maaring umunlad o lumiwanag ang ating industriya…Maraming mga pagkakataong nasayang na mga dati sa gobyernong nakaUPO ay di NASUNOD ang tamang LAYUNIN NG KANILANG PAMAMALAKAD. Sa totoo mga kapwa ko pinoy madami akong nais sabihin sa lahat, Bigyan ninyo ako ng mensahe o tanong para mapalwak natin ang isang usapan, maaaring sa aking pagsagot sulat ay makatulong ako o tayo sa ikauunlad ng ating damdamin at kaisipan at para narin sa mga susunod na hirinasyon.. Tag ninyo ako para maka-atensyon ako sa inyo.
Just to voice out na hindi porke’t fluent sa English matalino na… Hindi basehan ang pagiging fluent sa English para masabing matalino ka… 🙂
i agree… fluent nga sa engrish mga call center agents hanggang dun lang naman… 5, 10, 15, 20 years anong masasabi mong achievement? kaya kong sumagot ng 500calls a day… kaya kong mag-bye sa 1000callers a day… nice skill set… 😀
Baka hindi naka-pasa sa bar exam kaya nag-call center… You’re full of excuses. Call center pa rin lang yan!
uy wak nio pag awayan ag kung anung trabaho man meron kau..anu man trabaho ng bawat tao RESPITOHIN..d basihan ag kung ganu kahirap ag trabaho pero kung ganu ka determinado ang tao magtrabaho para mabuhay lg cia at ag pamilya nia regardless anu mang work dahil tau ay my kanyakanyang reason sa life kung bakit tayu nasa katayuan natin sa buhay ngaun..
mawalang galang na po tabi2x lg..yan ag prob sa ating mga pinoy binabantayan at pinupull down ag kapwa pinoy..we are not united and will never be..anyways, it’s inevitable kahit saang sulok man ng mundo.
DON’T MIND THE CRITICS.
KEEP CALM AND STAY COOL.
Before, I said to myself, I will never work in a call center, probably because I have don’t have the slightest idea how it is to work in such industry. I was happily working for a private company for 10 1/2 years when the Asian financial crisis struck and took its toll on most local companies. In short, I was laid off due to my former company’s financial difficulties. I was jobless for 6 months, until somebody called me for an interview. I dunno who gave my contact number to the headhunter, even they can’t answer my query. Anyway, after 3 days of interview, written exams and practicals, I was fortunate enough to be offered a job in one of the top 3 call centers in the country. I was even proud when I got in because out of 10 (in my batch) who took the exam, only 2 of us succeeded. But even so, I was still unsure in accepting the offer. I even asked my wife but she said whatever you think is right then go for it. In the end I accepted the offer as a technical support agent.
Probably because I’m a bit techie specially with my experience with my former employer that I was able to hurdle and pass the exams. And in my observation that time, those who have no experience with technical stuff in general, have a slim chance in passing the exams.
My experience was not really easy, as the work shifts really took a toll in my health. Also, this job does not even bring out good quality time and experience with my family, as I’m always irritable on my off days. For the first 6 months, I was “enjoying” it financially, but the Lord knows how I would pray intently for Him to give me another job because the work schedule is really not helping me in my personal and family life. Another job, not a better job, because it is really not easy to work in a call center.
The Lord answered my prayers after 14 months working in a call center and I landed in a job that is really suited for my profession.
Looking back, I had no regrets working in a call center because it is one of the hardest jobs to take on, specially if you have your own family. It taught me so many things, like people skills. I have mellowed down in treating “harsh” people and to me that’s a positive thing. I truly realize what teamwork means.
I have such high regards to people working in the BPO and if someone would ask my opinion in working for a call center, I will definitely give them many pointers.
In any job, if you are happy with what you are doing, then cherish every moment because it will make you a better person.
Sa lahat po lahat ng trabaho marangal wag po natin maliit kung ano man ang trabaho ng iba atleast hindi sya nagnanakaw
LAW graduate ka tapos sa callcenter ka nagwowork?? ang laki naman nang dinemote mo.. hahahahah…
Ang problema ay na sayo lamang..syempre Law graduate ka tapos ganyan job mo, masasabihan ka talaga nang ganun… Hindi naman minamaliit yung pagcacallcenter.., kaso ikaw kasi ginastusan ka para makapag-aral nang Law tapus jan ka sa work na yan mauuwi? ung pinagmamalaki mong 30k+ per month, ilang taon kaya yan para ma-ipon mo yung pinangpaaral sayo.. hahaha..
THE JOKE IS ON YOU..!
The honest truth is that in the early days of BPO’s here in the country,it was an ideal place to work for someone who is who has the requisite qualifications regardless of creed, color, race, religion, age, and physical attributes. Later on,when Filipinos started to handle these centers, you can clearly see discrimination against people who they think would not for in their working dynamics such as obese, ugly, plain ordinary people that do not for in their aesthetic culture. I personally seen and heard these things happening when I was applying in certain call centers way back in 2007 (people support, client logic, acs, teleperformance,) that they would call back certain applicants simply because they are good looking.
It’s not only that,call centers do not require a degree much alone a college education just as long as they are pleasing to the headhunter. One of my dear friends is currently working at startek as a trainor and he didn’t even finish a whole effing semester in college. He is pinoy by the way and educated in a catholic school in Bulacan. Point is the Everyman is striving to finish his/her college education dreaming of a decent job. Good for him/her if he/she is goodlooking or came from a VERY good school,these ca centers would hire him/her in a snap. If it’s the other wat around, good luck finding a job with minimum pay for the next 2 years.
Also, it is not because of your skills and the hazard of your job that gets you the salary agents receive. Multinational companies foot the bill for your work,not your filipino superiors. It is cheaper to outsource your tech support to 3rd world countries rather than pay Americans/Europeans their rate per hour (the average rate of a minimum wage earner the US is arnd $8/hr compared to a pittance they pay for hired labor here in the PI. You do the math) . So please to all you call center agents, consider yourselves blessed that ou got that gig instead of the pitiful joes who walk by Starbuck’s gawking at you guys wishing that they can go there once in their lifetime.
Kaya kami nagagalit sa call center agent kasi hindi kami makapasa dun. Hirap kasi kami makasagot sa interview. Kaming mga nagcocomment dito sa post na to, sinubukan na namin mag-apply pero hindi talaga kaya. Kaya nagagalit nalang kami. Sana naiitindihan nyo.
what the hell, taas na ng bangayan dito, pepz bat nyo naman e discriminate ang pagiging call center agent, actually di madaling trabaho yan. ganito…
kung walang construction worker walang call center na maitatayo, kung walang factory worker walang supplies na ma proproduce para mag construct ng call center, kung walang call center agent walang matatapos na transaction. vice versa lang buhay.. swerte panga tayo at may trabaho tayo, kisa mamalimos nalang… be proud
Trending ha.. XD .. Mas mahirap parin ang walang trabaho di mo alam kung may makakain ka pa bukas kasi wala kang pera..
hahaha! Mga ungas! Habang nagtatalo kayo, tumataas yung traffic ng page na to. hindi nyo napapansin, Kahit negative ung post nyo, inaapprove parin ng writer nito kahit negative to sa kanya. Wala b yang utak?haha pre iallow mo tong comment ko ah. Kudos, galing mo gumawa ng article. CSAT ka sakin.
Your points are valid but I don’t think it’s worth saying “no job deserves more respect” than that of the call center agent. Lalo pang may nag yabang sa comment section na “sweldo mo pang gimmick lang namin.” Bawas din yabang para hindi nayayabangang. Farmers work to death so you have food on your plate, but in no way are their income sufficient for their value to the/a/our nation. I respect your views but, hopefully, let’s put all our rant’s in place. Siguro hindi niyo choice ang mag call center pero if it pays well, and hindi naman kayo kelangan mabilad sa araw, ma endanger sa laot, mahulog sa itinatayong gusali, mabaril ng tauhan ng pulitiko, then maybe we could just as equally respect each other’s profession. matatambakan kayo ng used Starbucks cups kung walang mambabasura.
Tingin ko kaya po nawalan ng respeto ang society sa mga call center agents lase lumalaki ang ulo nung iba..marami akong nabasa sa comments na nagyayabang sa sweldo,sa experience at sa kunga anong meron sila..di ko naman nilalahat pero karamihan ganun..marami siguro sasang ayon..
at dun sa isang nagcomment..hindi po ganun kalaki ang 30 thousand..hehehe..
Tungkol sa RESPETO yung article, puro pa rin panglalait yung nasa comments. Nakakawalang gana. Seryoso. Ano, murahan na lang tayo? Tang ina niyo!
Ungasis_inutil, tama ka, maaangas nga ung call center agent. napansin ko din un. Pero mas maangas ka. Asar ka sa maangas, pero ikaw maangas din. Labo mo.
Ano naman kung maangas ako. Call center agent k din ata eh. english kayo ng english kahit nasa labas. angas nyo. I dont want to argueing. You are not match of me call center.
Hanep, nagenglish. keep it up bro.
hahaha..sakit tyan ko sayo!!! lol para ka si rene requestas!!
hmmmm may gaya gaya pala ng nick dito… 😀 pati ba naman dito may mga posers na… haha
If you’re against discrimination, act like one! I empathize the hard work and the sacrifices of a call center agent. But you might have no idea of how hard it is to be a construction worker?.
dagdag lang, ang babaw nyo lahat!. peace. haha. pero hindi mas maganda tanong meron trabaho kaba o wala??? sampal oh! 😦
“yet it is classified by our system as a factory worker category, such a shame”
For an article against discrimination and respect, it does a very good job of discriminating against factory workers. Shouldn’t they be given our respect too?
“No job deserves more respect…”, hmm, maybe that’s why you’re so arrogant. It’s not the job that defines a person, nor should it be a basis for respect. Grow up dude.
lahat ng trabaho mahirap … respeto mga tsong … kulang tayo nyan eh …
Ugok ka
poser…
Basta ako ang masasabi ko lang eh high school lang ang natapos ko. Naging gasoline boy ako, tagaluto ng burger sa tabi tabi, hairdresser, propsman, telemarketer. AT ang mga napasukan ko na call center dati eh HINDI tumatanggap ng high school graduate lang….. ako nalang ang laitin nyo kung wala kayo magawa
eto lang ang masasabi ko….. know your limitations
Bakit and daming daing ng taga CC? Choice niyo yan diba!
Saan man tayo ngayon ay bunga ng ating mga past actions and decisions. Nasa callcenter ka man o hindi, just be contented and realize that this is what is best for you. God puts us in this kind of job because He knows we can do it in the best way! We just need to be positive and respect other’s job….
I hope sa laki nga ng sinasahod ng call center agent is nakakapag ipon sana sila ,,hindi panay gimik , mahirap pala na work ehh bat hindi nag iipon ,dami ko kilala ,ilang taon na sa call center ,, till now nganga ,,haist
Hindi natin kailangan mang maliit ng kahit anung propesyon ng kapwa natin… dahil ang bawat isa ay may kanikaniyang ginagampanan sa lipunan… Ang bawat isa may kasiyahan at hirap na dinaranas sa kung anu man ang kanilang trabaho… Nararapat na lamang nating isa isip na hindi sa laki ng sahod o sa anu man ang propesyon ang makakapagbigay ng wagas na kasihayan sa atin datapawat ang ating mahal sa buhay na syang nagiging inspirasyon natin para daanin ang hirap na kaakbay ng ating mga trabaho… At wag din nating kakalimutan na may Diyos tayo n palaging nakamasid at nagbubugay patnubay sa lahat ng ating mga gawa… Na, sa huli ay walang propesyon o yaman ang makakapag salba saatin sa walang hangang kamatayan…
Call center agents are emotionally stress..i’m currently working on a travel corp with 24/7 operations..nakikita ko cla kung pano mataranta pag may aberya sa airlines..may mga umiiyak pa sa sama ng loob kc minumura ng passengers…mabigat sa pakiramdam lalo na pag Christmas, papasok ka, then ung family mo nagcecelebrate… thumbs down lang ako saknila minsan lalo kc madalas nilalabas nila ung stress tru people around them..minsan lalaitin nila, kesyo malalaki sweldo nila, kesyo ung iba 3months sweldo nila katumbas lang ng 1month salary nila… nagging bully na din ung iba..starbucks, infinitea, armynavy, serinitea yan madalas ko nakikita sa desk nila… bTW im non voice IT specialist and our agents are my customers.
RESPETO! Ano man ang trabaho, RESPETO. May pinagaralan man o wala, RESPETO. Pero hindi ganyan ang mga Filipino, likas sa atin ang mang-discriminate ng tao. Saludo ko sa mga call center agent pero kayo din ang gumagawa ng dahilan kaya di kayo nirerespeto. Golden rule mga brad, sigurado ko karamihan ng mga CALL CENTER AGENT madami ng diniscriminate na ibang profession.
I worked in the call center from 2004-2011. It is a tough job, and will take a toll on your health. Ok lang sya if you are a fresh graduate, but when you reach your 30’s you better be a manager already because being a rank and file agent is shameful. I couldn’t be a manager when I hit 30 so I quit. Saved a lot of money and retired from work.
I’m going to be the Devil’s advocate and run the risk of offending my friends.
A job is something you do for money, while a career is something you do for yourself. Something that defines your existence. I mean, Meron ba’ng tao na pinangarap maging call center agent? If one does, how does one prepare to acquire the skill set to be an outstanding call center agent? If it’s just a job, there will be no drive for perfection.. just false pride to delude yourself that you are not wasting the best years of your life doing something you hate… that the glamour is worth it. But if you’ve always wanted to be a call center agent, then congratulations! You’ve made it.
“From the moment they wake they devote themselves to the perfection of whatever they pursue. I have never seen such discipline.” – The Last Samurai
Eh kawawa naman pala mga factory workers dito dinegrade sila ng isang call center agent. Mali yung sinulat mo , magsusulat ka lang nanlait ka pa ng isang uri ng trabaho.
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kahit saan pa aabot ang usapang ito,iisa lng kahihinatnan…mas malaki ang naitutulong ng mga call center worker sa ating bansa…isipin niyo na lang na hindi rin biro ang tax na binabayaran namin buwan2…yung mga kurakot nlng pag usapan niyo kung paano papatalsikin sa pwesto…
It’s alarming that many of fresh graduates have no choice but to work for call centers, worst is that they might lose the knowledge they learned in college school after years in this industry..
I know its tempting after graduate to work for high paying job right away like call centers can offer. But try to strive working for the profession you chose during college even if it means starting very low or no compensation at all. It will pay off in the long run.. I seen this with many people on how it turned out. Become who you chooses to be, use your college education and strive to make it work for you.
We are sure should be greatful that we have call centers, but this should not be the priority, if we all fall into this job, we will lose our engineers,, Nurses that takes care of our people, teachers who educates our childrens, accountants and lawyers who protects us in court.
Knowldege and Skills develop over time through experience, when you evolved and learned this things in 3 years time you will find yourself with high paying and most of all fulfilling job.
Start small and become big. thats how it works.
sa mga matatamaan… kng wla kaung magandang masabi.. wag nang mg salita… RESPECT ung hinihingi nung ng post.. un dapat ibigay natin… walang madaling trabahu..
wats the point of comparison i dnt get it.. col center job is not an easy task dats ehy it’s high paying bec of all the stress we got working on graveyard shift, sacrificing our health and safety
“Yes I am a Law graduate, and yes ‘I have worked’ in the call center industry during my days thinking that this phrase meant that call center is as menial as they say it is… but you know what….”
ungasis_inutil, past tense yan statement na yan. Nagworking student siguro sya. Wag kang basta-basta nagsasabi ng bumaksak. Pag-aralan mo muna yung structure ng article, tutal graduate ka naman ng 5years.
wow galing galing… ikaw ata hinahanap ni HR_OPTION 😀 apply ka na sa kanila…
anyways nabasa mo naman “siguro” kung nakakaintindi ka alam mo ibig sabihin niyan… tutal ikaw din gumagamit niyan…
ungasis_inutil, past tense yan statement na yan. Nagworking student ‘siguro’ sya. Wag kang basta-basta nagsasabi ng bumaksak. Pag-aralan mo muna yung structure ng article, tutal graduate ka naman ng 5years.
Most Filipinos talaga. Umangat lang sobra laki na ng ulo at nagiging matapobre na.
On topic: Para sakin balewala kung ano ang trabaho mo. Ang importante ay alam mo kung pano mabuhay ng hindi UMAASA sa ibang tao o gobyerno. Pero eto ang experience ko sa BPO employees:
Naging IT staff ako sa consulting company at may times na na-aassign akong magsupport sa BPO employees. Pansin ko lang lang mas marami ang rude na BPO kesa sa non-BPO employees. Ang tingin nila sa aming mga IT staff is utusan lang na tiga resolve lang ng PC problems nila. Pero nung nadulas ako at nabanggit na meron kaming benefits na wala pala sila, and nagtanong kung magkano starting namin and ang laki ng difference ng starting namin kesa sa kanila, bigla silang bumait sakin. So ano ang mapapansin nyo? Rare lang ako maka-encounter na matapobreng non-BPO employee. Pero pagdating sa BPO employees, ang dami talaga.
Linawin ko lang po ha. Hindi ko po sinasabing lahat ng BPO ay tulad ng sinabi ko. Sabi ko lang is MOSTLY sa company na pinasukan ko. And by the way, ung pinanggalingan kong company is a very big company here in Philippines. So marami talaga akong na-support na BPO and non-BPO employees.
Respeto lang kahit ano pa trabaho natin …ang sumulat nyan ay wala rin respeto sa mga taong nagtatrabaho sa mga factory. Baka meron na naman susulat na “factory worker lang pala” such a shame ba na ihalintulad ka sa factory worker?. Walang pinag-iba ang sumulat sa mga taong nagsasabi na “call center agent lang pala”.
Well said, sir/maam. Andami lang talaga trolls haha
whoever wrote this piece of trash got his head stuck deep inside his arse oxygen stopped flowing into his brain to allow proper thought process.
don’t like your job? resign! look for better one. oh, he’s a failed lawyer.
E kupal pala kayong mga callcenter agent na putang ina ninyo e yayabang nyo ang bobo nyo naman natuto lang magenglish kala mo kung sino na mga gago
Nairita naman ako sa comments ng mga call center agents na to. “Sweldo mo pang gimik lang namin” Tsk tsk, di nyo kasi gets, nagkaroon lang kayo ng kaunting pera kasi napagaral kayo ng magulang niyo, natuto kayo magenglish eh kung makapagimik kayo o makapagshopping parang mga hayok, pero sa totoo lang naman kakapirangot lang ng sahod nyo. Nakatira lang kayo sa bahay ng mga nanay at tatay niyo kaya niyong maging gastador. Palamunin parin kayo. Kakahighblood. Kaya ko binasa tong article dahil I agree, bakit naman ganon ang trato sa inyo, pero now I know ang lalaki ng ulo at ang lalakas manlait mamaliitin pa ang construction worker. Kakapal ng mukha.
saludo ako sa mga nag work sa call center, dahil ako man ay dating nag call center rin i worked in the BPO industry for 7 years and im proud to say that within those 7 years na nasa call center ako napag aral ko ang mga anak ko sa private school nakabili ako ng kotse maganda ang medical benefits ko kasama ang family, travel locally and abroad etc maraming incentives and napa ginhawa ang buhay ko. pero gaya ng nakakarami iniwan ko rin ang field na yan at nag baka sakali sa pagiging OFW in fairness naman dito sa Dubai malaking impact ang naging work experience ko sa call center sa naging trabaho ko. at kung ako ay babalik sa pinas for good i would still choose to be in the BPO industry not for the money but for the intellectual people you can encounter on a daily basis where you can learn from their experiences and ideas.
nag work ka sa call center? graduate ka ng law? siguro kasi hindi ka competitive sa field mo kaya sa call center ang bagsak mo. malaki nga sahod sa call center pero hanggang kailan? yun ang isang dahilan kung bakit maraming hinihingi na requirements sa loan at kung ano ano pang inirereklamo mo, hindi kasi stable ang source of income mo! at teka? kala ko ba malaki sahod mo? san napunta yung pera mo? pinanggimmick mo?
walang career growth yang pagiging agent, kaya nga tumatanggap yan ng mga undergradute eh. anong kapag tumagal ng two months? marami kang reklamo sa trabaho mo? edi magresign ka! kaso saan ka pupunta? call center ulit? mga mayayabang kayo, puro lang naman kayo salita. tama ka na hindi dapat ikumpara sa mga factory workers, kasi mga tunay na tao yun at mas mababa pa kayo dun. wag mong mamaliitin yung mga nasa blue collar jobs dahil sila ang dapat na may ipinaglalaban dito. hindi mo ba naisip na kung graduate ka eh sayang yung panahon na inaral mo ng ilang taon at yung panahon na igugugol mo sa pagiging agent dahil wala ka namang makukuhang magandang job experience diyan. wag kayong maangas dahil hindi naman tumataas ang market value niyo.
I agree. No offense to all the other call center agents out there but this guy (mr law school harvard graduate) is just begging for a beating.
Malaki nga kung sa malaki ang sahod ng mga call center agents. Hanggang dun na lang yun. I’m an Engineer. At sa construction ako nagtratrabaho.
“In summary? Respect! This is not a simple job, otherwise they would not offer such a high pay, it takes a lot of sacrifice and yet it is classified by our system as a factory worker category, such a shame.”
Very ironic, the author just wrote respect, but hates how his/her job is categorized as a factory worker. I have a lot of friends working in a call center as well as my uncle and I respect them very much. I just don’t think if the author really know what respect is when in fact she/he is disgusted how his/her job falls on that category. Marangal din po ang mga nagwowork sa factory. Whatever job you’re in as long as you’re not doing any harm marangal po yun. My father is working abroad as a factory worker. He’s a high school grad but he let his 10 siblings finished their college degree and also me as his daughter, i was able to finish my nursing degree. I don’t think factory worker category is a shame.
Yes I agree. How can he refer to working in a factory as being shameful?!!
nakakaaliw magbasa ng comments dito.. andaeng tanga.. both sides ha. HAHA.
Kung sabihin mang kaya Call Center ang binagsakan kasi hindi nag-aral ng maayos kung bakit hindi nakapasok sa mas maayos na industry. Two-year course grad lang ako non kasi kailangang pauwiin na namin si Itay sa Saudi dahil mas pinili namin ang makapiling sya kesa may pera nga pero nakuha naman sya ng iba. Pero, after graduation, 4-year course grad lang ang hinahanap nila sa mga Teller ng Bank or even sa mga offices sa Makati. So, kung ang mga naging trabaho ko man ay bilang mga Field Agents at Call Center Agents, masasabi ko na napakalaki ng tulong sa amin nitong huli from 10k sa old na job ko na makapagsahod ng katulad ng ngayon. Blessing sa kin to ni Lord kasi may sarili na rin akong pamilya na binubuhay.
Ang ibig sabihin siguro po ng “sa call center lang pala nagtatrabaho” ay:
1.) Kasi dito napapunta ang mga hirap makapagskwela dahil sa kakulangan ng pera. Siguro 70% ng mga call center agents ay hindi nakapagtatapos ng pag-aaral (Correct me if im wrong).
Magugustuhan mo bang magtrabaho agad sa mahirap na trabahong ito kung pwede ka namang makapagtapos ng pag-aaral at makakuha ng trabahong maginhawa?
2.) Hindi lahat po ng mga call center agents ma-utak. Marami po akong kakilala na nag call center
agent dahil bagsak sa kursong kinukuha.
3.) Ito ang trabahong napupuntahan ng mga engineer, nurses, IT’s, etc., kasi walang job opening or hindi makukuha sa kompanyang ina-aplyan. Gusto mo bang mag agent kung RME or RN ka? Dapat mong gawin ang lahat para maipagpatuloy mo ang iyong nasimulan na career.
4.) mahirap po ang pagiging agent dahil sa shifting ng trabaho nila, ergonomic stress, customer inter-action, paghahanap ng tamang dayuhang pananalita, at iba pang mga nakakalimutang isulat. Pero hindi po analysis ang trabaho nila, may libro po silang parang SOP, kung san andun lahat ng dapat gagawin nila kapagka ito ang nagiging problema.
5.) Mas mahirap nga para sa akin ang magtrabaho sa McDo, shifting din trabaho, mga Kano parati customer mo, at ang matindi, ang liit ng sweldong kasya sa 3″x4″ na papel..
6.) Sa tingin ko po ay napakadaling kunin ang trabahong ito tapos pwede ka pang pa balik2 mag apply. Ang HR ay hindi masyadong concerned sa student grades, basta pasado ka sa interview, yun na. Subukan mong ipakita ang limang bagsak mo sa TOR sa ibang firms, maski wrong sent na message wala kang makukuha.
7.) Ang ibig sabihin siguro po nito ay hindi dahil sa kung anong klaseng trabaho ang ginagawa mo, kundi dahil itong trabaho na ito ay ang most common job na napupuntahan ng mga iba’t ibang klase ng tao (Matanong nga, bakit po kaya nag call center agent Attorney?Rason ba talaga yong walang maibigay na tamang trabaho ang gobyerno?). At itong trabahong ito kahit na malaki ang sweldo ay nasa kaibabawan na antas. Kaya nga po mababa ang req nila, e.g. at least hayskul grad, dahil kapagka may background ka lang ng english ay ok na. May maayos na training na man po sila.
Accept the fact po, ganun talaga yan. Alam kong na-iirita ka sa kasabihang iyan dahil isa kang attorney, pero sa totoo po balewala po yan sa mga hindi nakapatong sa kolehiyo na nasa call centers ngayon.
yun lang po. salamat.
Note: Teorya lang po ang nakalahad dito.
PS.
Ipagpaumanhin, hindi po ako masyadong fluent sa tagalog. lapit nga akong di makapatong sa top10 nung highskul kasi liit ng Filipino grade ko.
Bsta walang trabahong madali -_- regardless of profession, wag lng masyado paandarin ung ego alam ntn lahat yan.
mawalang galang lang po….
Mr/Mrs/Ms call center agent, may kayabangan ka…..
Sinubukan mo ipaliwanag na bigyan ka ng ng “RESPECT” as call center agent pero minaliit mo naman “factory worker”.
Ako hindi ako factory worker, pero nakakaintindi ako ng tarbaho nila.
mukhang malalim pinang gagalingan ng galit mo. RESPECT pala…
Di nakapagtataka why you oppose those people who degrading your profession…dahil ISA ka RIN sa kanila!
napaka walang kwentang blog post nito.. Interviews palang hirap ka na? e highschool grad nga nakakapasok na sa call center e.. 8-9 hours a day? try working for an international I.T. company tignan natin kung makauwi ka pa.. LOL
such a cry baby
i agree… lalo na pag may sev 1, business critical, business stoppage asa ka pang uuwi ka… 😀
hahaha..
kung magaling lng aq mag english papasa aq kht bobo aq…
di nmn talinohan labanan s call center eh,kung pano k mag deliver at mag salita ng english
100% papasa k..
saka tingen q nmn lht ng trabaho ginagamitan ng utak eh.. xD
anong trabaho b hnd ginagamitin ng utak? xD
kaya k cguro nag call center dhl no choice k dhl un kurso n tinaposan mo hnd mo mahanapan ng
trabaho kaya bagsak mo call boy hehehe
mas ok p un di maxado kalakihan un sahod pero masaya at nalilibang k dhl un trabaho mo ayon s kurso mo at s kagustohan mo…parang libangan mo n lng xa..
I have nothing to say against being a call center agent or whatever job one might have. I think the phrase “Sa call center lang pala nagtatrabho” is not on the perception that it is a menial job but rather on the image projected by call center lifestyle, which sad to say is being tagged as easy go lucky and highly liberated to the extent that in surveys report that HIV and drug dependency are common. The challenge for the call center agents therefore is to be deliver good image.
tama talaga sinabi nya.,stress talaga basta call center.,hindi madali.,pero meron namang iba na ibang hilig nila para mawala ang stress.,so to be fair.,respetuhin nlang natin ang isat-isa dahil pareho tayong may trabaho at marangal nman
walang pumilit sa iyo na pumasok sa call center
dami mo reklamo author. lahat ng trabaho may pros and cons.
wag mo ipagmalaki yang ‘malaki’ mong sahod, andami pang mas malalaki ang sweldo sayo pero hindi reklamador na tulad mo.
nakakatawa kayo wag kayo mag compare ng mga trabaho nyo at sweldo… kung saan ka mas masaya at effective no need to brag about it. at ang mahalaga sa lahat marangal ang trabaho mo at wala kang inaapakan na kahit sinong tao… ugaling pilipino talaga mga talangka…
Respect each and every one. Construction worker o call center agent. May mga todo pag-ingles pa wrong grammar naman. I’m not saying na I’m perfect. Nakakaasar lang mabasa yung comment ng ibang tao na nagsasabi na “WALANG PINAGARALAN”. Those people na nagsasalita nang ganun ay mas mukha pang WALANG PINAGARALAN. Pare-parehas lang po tyo na nagtatrabaho, at sa MARANGAL na gawain nakukuha ang ating pera.
Di nyo po nakuha yun point ng author, nasulat nya ito dahil may mga institutions na nagdidiscriminate sa mga call center agents, hindi nya sinulat to para iangat at ikumpara ang trabahong ito para maliitin ang iba, dapat nga maki simpatya kayo kasi kung sila na regular employees with full benefits at kumikita ng 20k pataas ay minamata ng ilang institution pano pa kaya yun mga mas maliit ang sahod, baka pag nagapply kayo ng credit card at pag kita nila sa sa monthly salary mo ay below 15k baka pag-alis mo ibasura kaagad application mo at di na isubmit sa kinauukulan. Di po ako call center agent pero naiintindihan ko punto ng author dahil halos pareho din ang sinabi sa akin dati sa title ng article na to “yun lang pala trabaho mo, sorry baka di ma-approve”. Isa lang po itong pagpapaliwanag. peace.
“…and yet it is classified by our system as a factory worker category, such a shame.”
Respect is earned and never imposed. Please be mindful of your words.
ang reklamador mo.. ang corny mo.. ikumpara mo yang work mo sa ibang trabaho!sa karpintero plang wala nang cnabi yan e!d hamak na mas mahirap na un! ang arte arte mo!pasalamat ka nga at andali ng trabaho mo..lahat ng cnasabi mo ndi nman totoo…kung makapginarte ka…sakripisyo?? san banda?? ano pa kea kming mga ofw?? sarap mong commentan… kaangat xe ng anit ang pagiinarte mo at kasinungalingan..kung nhihirapan ka sa trabaho mo at andami mo arte,wala ka n lalong ibang kompanyang pdeng pasukan..kasalanan mo bkit ka anjan..tama nga at d ka nging lawyer…xe bagay sayo liar..
Guys just respect whatever job they have.. In the first place wala madali work.. Im proud to be part of call center industry… I’ve learned a lot of things that makes me who iam today…
NO MATTER WHATS YOUR JOB IS BASTA MARANGGAL AYOS NAYAN. . .KE CONTRACTION WORKER, KE CALLCENTER, KE TAGA HUGAS NG PUWET BASTA MARANGGAL AT PINAGHIRAPAN MO CHOOOKS NAYAN!
uhmm.. sakin lng po ahh.. im not an Agent or Tech Support.. and i dont hate the job because meron ako mga kamaganak at kaibigan sa BPO.. kya lng cgro nasasabihan na “Call Center lang Pala” is because sa requirements ng mga BPO… kung hnd nakalagay na accepting Vocational, HS Graduate or at least 2yrs sa College cgro hnd masasabihan ng ganyan na phrase.. di din mamaliitin.. at hnd masasabi na nagtapos ako sa profession ko or nag aral ako ng 4-6yrs tas sa Call Center ako babagsak.. kng graduate lng ang requirements ng BPO cgro po na sa College Call Center ako… JustSaying.. NoHatePlease
I am a teacher in profession. However, before finally getting a permanent position in the public school, I once worked in a bpo. Yes, working in bpo’s a tough job. Kung iniisip nio na madali and bpo dahil hi and hello lang, excuse me? It’s not that easy. Yes, may script, but the way you deliver it and handle a call from a client that you aren’t seeing or most probably, you’d never see is a talent. Why do I call this talent? Because only those people who are born with it can handle such situations. Dugo at pawis ang puhunan ng mga kababayan natin sa bpo. Hindi nio ba alam na ang mga “nag tatrabaho sa CALL CENTER ang may pinakamalaking ambag sa buwis na kokolekta sa nga may trabaho??? Kayo natanung nio naba ung mga sarili nio kung nakakatulong kayo sa bayan??? At least ung mga “CALL CENTER AGENTS” source of incomce, mga assests, eh kayo? liabilities? Wag sanang ganun… Lahat tayo kung nga-tratrabaho ng tapat sa mga pamilya natin or kahit pang sarili lang, hnd dapat mag label ng ah sa ganito lang nag tratrabaho. I have friends who are still in bpo, and most of them are in high positions already, not because they are “nag tratrabaho lang sa call center,” but because they worked hard and sacrificed for it. We need to respect all those who are in the work force, all those who are working…
Pag pinag aral kasi ng magulang dapat pag butihin para pag nag hanap ng work base sa natapos ay matanggap sa work agad, eh kung pasang awa rin lang at muntik pang hindi maka grad kaya yon sa CALL CENTER LANG ang bagsak but good salary naman din. kung under grad ka naman na nag call center then save ka ng money para mag aral ulit at ng maka tapos sa gusto mong kurso hindi yong puro porma pa english english pa yosi yosi sa labas ng bldg nyo. Try nyo mag IT related course at work, mas masarap ang buhay, pa kape kape lang, pa gala gala sa floor, pa tingin tingin sa mga call center agents habang pina pagalitan ng mga visor nila ganoon lang ang work ng mga IT sarap ng buhay hindi kagaya ng mga agent, kaya lipat na nang work, pero mag aral ka muna. 😀
mga brod, eto lng sasabihn ko.. respeto nalng tayo sa kung ano mang trabaho meron tayo. basta ang importante, wala taung inaapkang ibang tao. ok lng yung mag argumento tau sa isang bagay na alam naman nating may tama tau. pero kung ano mn yung uri ng trabaho meron tau, respeto nalng natin. kasi iba iba naman ang trbaho natin ehh.. ex. call center, kulang ka sa tulog, puyat ka, mental stress pa isama na natin. factory worker, pag d regular, kulang na sahod, prone kapa sa bawasan ng tao pag ngkataon. construction worker, buwis buhay din naman sila, marami na rin namang namamtay kahit na nag iingat naman sila. engrs, mental stress, kulang ka din sa tulog, at tska kailangan mo pang pangalagaan ang lisensya mo.
kahit ano mang uri ng trabaho meron tau, may kanya knya taung dahilan. d naman porket malaki sahod mo ay ok na, katumbas din yun ng malakin tax. tsaka ok lang na malaki sahod mo, pinaghirapan mo naman yan eh, di ba? lahat ng trabaho may kaakibat na peligro malaki man o maliit ang sweldo. maging masya nalng tau sa kung anong trabaho meron tau..=D
Eugine, sir I was like you before… Janitor lang po ako 7 years ago… laki sa hirap naranasan na halos lahat ng pangmamaliit at pangaalipusta ng mga matatalinong tao tulad mo… Pero pinilit kong makapagtapos kahit na 2 years lang at sa pipitsugin school pa… gustuhin ko man makapagaral sa mamahaling eskwelahan tulad ng pinasukan mong school wala akong magagawa… mag-isa lang akong kumakayod sa pamilya namin…. Pumasok ako sa trabahong call center kasi ginusto ko at hindi dahil ito lang ang kaya kong trabaho… Call Center Industry ka rin pala nagtratrabaho boss at IT ka pa… Sana naisip mo na sa bawat tawag na tinatangap namin sa call center keso Issue Resolved man OR not resolved may perang katapat parin yun mula sa mga cliente natin… In short kailangan natin ang isa’t isa sa industry na pinapasukan natin.. kung wala kaming mga ahente, wala din kayong mga IT. at kung sakaling paenglish inglish man kami kahit saan sulok ng KUmpanya yun po ay dahil sa English Only Policy…At FYI boss english man ang usapan namin sa telepono nagpapakilala parin akong pinoy sa mga cliente natin…
wla nmn problema sa work ng call center…d cla dpat twagin n “call center lang” kc mhrap dn nmn tlga work…la nman cgurong mdali…ang nkakainis lng to some that works in a call center is mdalas cla mgcomplain ng kung ano ano pra lng mkakuha ng medical certificate sa hospital kc umabsent…nd nkapsok for some reason un pla dhil sa party habits…mnsan p derecho p ssbhn n “pwde po kumuha ng medcert?” if u ask why…”kc nd po ako nkapasok eh” same old stuff over and over again…kng mnsan nman eh kng ano ano nlang irereklamo pra lng makakuha ng medcert…obviously making up stuffs…i know it when i see 1…mga style…nd lng nkpsok medcert n agad at kng wlang health card eh d n ppconsult…style…haha
Too bad! Sa buhay ngun practical na kung san kikita ng maganda kahit call center pa yan basta maranggal na trabaho dapat hindi ikahiya. Porke ba yung iba d makahanap ng trabaho sa profession nila “Call center lang pala ng tratrabaho” agad agad? Magkano ba sahod ng nurses sa Pinas? Pasado ka nga d mo nman mabuhay pamilya mo, d ka nman makalabas ng bansa wala din db? Im earning much than call center agents pero kung maliit siguro income ko baka nag call center din ako.
Kaya ako respected ko ang customer care kc galing ako dyan e. Nagagalit din ako pag kausap ko ang mga agents kc may dahilan naman. Tumataas din ang boses ko pag di ako kumbinsido pero at the end of the conversation, nagso-sorry ako at making sure na hindi sila ang sinisisi ko sa kapalpakan kasi empleyado lang din cla at sumasagot lang sa mga tawag at problema n bigay ng kumpanya nila. Ang problema din naman kasi sa ibang call center agent, anyayabang! Antaas ng tingin nila sa sarili nila pag may nakasabay na factory worker o construction worker. Sana lang din kasi bawasan ang angas pag kasabayan na ng ibang tao. Gusto nila ng respeto? Dapat matutu din silang rumespeto.
Wala na na guli na na punta na sa construction worker xD
WALA YAN SA PINAG-ARALAN O SA KAHIT ANO PA MAN. BASTA ANG MAHALAGA YUNG PUSO. KUNG SAN KA MASAYA, DUN KA… BASTA LAHAT TAYO WALANG KARAPATAN MANG-MALIIT NG KAPWA. KASI LAHAT TAYO MAY DAHILAN SA MUNDO AT MAY PURPOSE. KANYA KANYA TAYO NG HILIG AT UGALI PERO ANG DAPAT NATING GAWIN AY MANG-ENCOURAGE NG IBA. IMBIS NA MAG-HILAHAN PABABA. 🙂
Walang mawawala kung magbabasa ng buong Article bago mag-comment ng walang kwentang comment.
https://www.facebook.com/pages/DUL-Photography-Studio/271366966295121
all of those agents my kanya2ng reason kung bakit pinili nila ang trabaho na ‘to..its just about RESPECT guys.. walang trabaho na madali..lahat PINAGHIHIRAPAN,.. just like me, im a call center agent and the reason why i tried this job e dahil kelangan ko makatpos ng pagaaral.. a 5th yr engineering student..dahil hindi ako pinanganak na myaman kelangan kong mgtrabho..and we all know na ang sweldo sa trabaho na ‘to e hindi rin basta basta..oo malaki ang sweldo pro ganun din kalaki ang sakripisyo.. mula s pagtawag ng mga customer para murahin ka, mgreklamo ng mga wlang katuturan na bagay, may pagkakataon na babastusin ka pa, hanggang sa mga okasyon na imbes kasama mo ang pamilya mo eh andun ka ngttrabaho, kinakausap ang mga taong my ibat ibang ugali at iniisip kung paano mo itatawid ang mga susunod na araw mo.. konting respeto lang ang hinihingi ng mga katulad ko.. prepareho tayong ngttrabho pra sa mga pngangailangan ntin.. at hanggang MARANGAL at MALINIS ang pinagkakakitaan natin..may KARAPATAN tayong lahat I-RESPETO.. 🙂
masyado nyong pinapahaba ung istorya……isa lang namn gus2 ng author respect and stop bullying….sa pinapakita nyo dun sa nag comment na construction eh parang halos parehas lang dn kayo…..ayaw nyo na dinidiscriminate ung pagiging callcenter agent nyo eh sa attitude nyo palang mas sobra pa nga kau sa construction worker kung manlaet eh….
ang matalino di na kailangan ipagsigawan yan…..alam mo na matalino kana pinagsisigawan mo pa…YABANG na tawag dun! sir….
You’re all stupid. Blinded with the argument. Think outside the box and try to educate yourselves. IT, Construction workers, call center agents, all are needed on our current community, So stop discriminating each other!
I am a physicist working on a a feasible plan of action for social change, one that works towards a peaceful and sustainable global civilization. It outlines an alternative to strive toward where human rights are no longer paper proclamations but a way of life.
We call for a straightforward approach to the redesign of the culture, in which the age-old inadequacies of war, poverty, hunger, debt, DISCRIMINATION, environmental degradation and unnecessary human suffering are viewed not only as avoidable, but totally unacceptable.
One of the basic premises of our project is that we work towards having all of the Earth’s resources as the common heritage of all the world’s people. Anything less will simply result in a continuation of the same catalog of problems inherent in the present system.
Throughout history, change has been slow. Successive groups of incompetent leaders have replaced those that preceded them, but the underlying social and economic problems remain because the basic value systems have gone unaltered. The problems we are faced with today cannot be solved politically or financially because they are highly technical in nature. There may not even be enough money available to pay for the required changes, but there are more than enough resources. This is why we advocate the transition from a monetary-based society to the eventual realization of a resource-based global economy.
Our current monetary system is not capable of providing a high standard of living for everyone, nor can it ensure the protection of the environment because the major motive is profit. Strategies such as downsizing and toxic dumping increase the profit margin. With the advent of automation, cyber-nation, artificial intelligence and out sourcing, there will be an ever-increasing replacement of people by machines. As a result, fewer people will be able to purchase goods and services even though our capability to produce an abundance will continue to exist.
In a resource based society, the measure of success would be based on the fulfillment of one’s individual pursuits rather than the acquisition of wealth, property and power.
Today, much of the technology needed to bring about a global Resource Based Economy exists. If we choose to conform to the limitations of our present monetary-based economy, then it is likely that we will continue to live with its inevitable results: war, poverty, hunger, deprivation, crime, IGNORANCE, DISCRIMINATION, stress, fear, and inequity. On the other hand, if we embrace the concept of a global resource-based economy , learn more about it, and share our understanding with our friends, this will help humanity evolve out of its present state.
We are planning to build a pilot community here in Philippines. Contact me if anyone would like to join our advocacy: confederacy@rocketmail.com
eto pa isang tanga,,, umpisahan mo ba naman ang comment nya ng “You’re all stupid” tapos nag eenvite na mag join daw sa katarantaduhan nila,,, i mean advocacy daw nila,,, isa kang henyo!!!!!! dami mong plano,,, common sense at values mo,,, un muna ayusin mo,,,
Another Imbecile, ignorant pinoy talking about values and common sense… “mimomiko”
tsk tsk… See it for yourself..
http://www.thevenusproject.com/
Mr. Yim, tanga mo. epal.
damn! mas mahirap ang walang trabaho mga kupal hahahaha
ang pinaka masarap naman e walang trabaho pero may sweldo pa din.. Yan ang goal ko. Hahaha
Basta ako Masaya! NakakapagTravel ako sa Ibat-ibang Bansa at Lugar sa Pinas sa tulong ng Sahod ko sa Call Center! Reward ko to!
Sa mga comment dito, talagang mababa pa din tingin ng pinoy sa mga call center. Di ko lang maintindihan bat di nila matanggap na maayos na trabaho ang call center. Naging QA ako sa factory ng Epson for 3 years, naging IT ng 5 years pagkatapos nagtry ng callcenter ng mahigit 3 years. Isa lang masasabi ko, malaki nga ang sahod mas stressful naman ang sa callcenter. Yung mga nagmamagaling jan na IT o kung ano pa trabaho, eh hanggang jan nalang kayo. Mainggit nalang kayo sa sahod nila.
Respetuhin lang din natin sila dahil marangal na trabaho din ang call center. Yan nga ang isa sa bumubuhay sa Pinas ngaun.
anung IT ba ung trabaho na tinutukoy mo? eto ba ung nagaaus ng LAN connections sa offices, ung naglalagay ng soundcard sa cpu, ung nagtroubleshoot ng sirang pc o laptop sa office, hardware b tong cnasabi mo? kasi cnasabi mo hanggang dyan na lng ung mga taga IT eh… alam mo ba ung mga tulad nitong IT? sap consultant, database administrator, oracle and unix developers? eto alam mo to? alam mo kung saan to nakakarating? tsktsk, ok na sana eh, nagbitaw ka pa ng ganun…
“Carrying of phone is strictly prohibited in the production and yet you will get some ignorant love ones requesting to break up or even blame you for not answering the phone during your work hours. Do they even know carrying a phone inside the production floor is a cause for termination? Yes believe it or not it is! In spite of being regularized these people still do not have stability of work, with the constant change of client requirements and statistics, quality control and metrics a call center agent can lose his job at anytime! ”
ganun din naman dito sa office namin ahh.. bawal din mgdala ng cellphone at kahit saang manufacturing company ka man pumanta, bawal mgadala ng cellphon sa loob ng production floor mapa operator man o kahit kaming mga staff engrs. kaya naiintindihan ko kung ano man ang dahilan mo..
“No job deserves more respect than the hardworking call center agents who slave every night to support their family because our government could not offer a job that suits their profession.”
–> Self righteous statement! You should try working for Red Cross and NDCC and the military that goes out doing their jobs (and often times BEYOND what their job requires and these people do not get paid “overtime”) at times when people would prefer to stay at home(calamities, disasters). The quoted statement is the very reason why people started looking down on call center agents other than their pasikat English thinking that they have “American accent” when to someone used to the different kinds of American accent, these CCA have a “foreign accent”.
CCA complain too much yet people who have more dangerous and laborious jobs yet people working more dangerous jobs (military foot soldier, NDCC rescuers, Red Cross) do NOT. Call center agents are just complaining, not about how hard their job is but about the “lost glamour” or the “sozy image” that was attached to being a CCA
There’s no easy job that’s why it is called a “JOB”
“being a construction worker? pinagmamalaki mo na?? kaya ka nga nasa ganyang position dahil walang kang ibang alam na trabaho…pwede ba.. never compare construction work to any other line of business dahil anlayo ng pantayan ng pinagkukumparahan mo…lakas ng katawan ang ginagamit ng construction worker… at wala ng iba pa…sa call center hindi lang lakas ng katawan… talas ng isip..matinong paguutak at presenya ng katinuan at haba ng pasensya ang kailangan…ngayon kung di mo kayang pagsabayin yun wala kang karapatang magsalita ng ganyan sa kahit anong industriya…dahil wala kang alam sa pinagdadaanan ng ibang tao…at wala rin namang laman yang kokote mo kundi iung mga bisagrang pinupulot mo…”
cge nga pre, ikumpara mo nga yung pagiging call center mo sa pagiging engr ko? pasensya na, construction worker lng kasi tatay ko pero napgtapos nya ako at ang 6 na kapatid ko ng kolehiyo. licensed pa lahat from accountancy down to teachers at engrs. kung talas at pasensya din naman pag uusapan, cge nga, ianalyse mo tong board na hawk ko ngayun para ma i output mo ng 30 mins lng. =D
Nagwork rin ako sa Call Center before kaya alam ko lifestyle. With all due respect to all call center employees, I understand why there are certain institutions that applies different rules to an employee who works in a call center. I will quote the owner of the blog: “In spite of being regularized these people still do not have stability of work”. This is one reason why banks are flagging call center employees because of the stability of the job. Banks can’t lend money to a person who does not have a stable job. Another reason is based on the banks experience, maraming mga call center agents ang happy go lucky when they go out swipe dito swipe jan then after some time na close you account na hawak nila and ended up na jobless and yun CC hindi na nabayaran. Kaya may certain rule sila. Noong early 2000 mejo maganda bigayan sa Call center pero ngayon naku goodluck na lang.
They tend to say CALL CENTER LANG because most of the call center employees have no choice but to accept/apply in a call center. Nahirapan makahanap ng trabaho base sa natapos na kurso. Kesa sa walang trabaho mag call center na lang just like what Eugine says. Call centers are massively hiring people, pero you need a good english accent or maboka during the interview para makapasa kasi yun ang hinahanap nila everything can be learned during the training pero yun accent at pagiging maboka eh mahirap.
It’s funny that some call center agents demand respect(specially from the people who are in a better profession) but they don’t give respect to other workers such as the “CONSTRUCTION WORKERS”(whom they find inferior to them). Do you people find construction workers as inferior because you have better credentials than them? You guys are educated and those construction workers aren’t?
To tell you frankly, call center industry does not have much room for career development. So limited that it seems like it has nothing at all. If you started by sitting and talking your script to your client through phone(And trying to answer some query), you’ll end up sitting and talking your script to your client over the phone(And trying to answer some query). But if you’re lucky enough, you may become the manager of all the other people who are sitting and talking their script to their client over the phone(And trying to answer some query) till they retire. That’s it.
Agree!
kunwari pa itong c EUgine .. . . bka nag apply ka rin d ka lang pumasa kaya ganyan ka. .. oo IT ka na nga lang gusto mo ng masarap na buhay. . . cguro kamag anak mo c Napoles.. ayaw ng hirap gusto sarap buhay. . . hinay hinay bata. . . bka isang araw gusto mo na rin maging call center agent. . .
try nyo muna mag call center agent bago kau manghusga. .. bka d kau pumasa.. . .d lang inglesan dun. . .talino. . . un ang mas kelangan dun. . Eugine baka wla ka nun. . .ung IT mo pinag aaralan yan. . . ang ginagawa ng call center agents hindi.. on the spot un. . . o kaya mo kaya. . . wag ka mayabang . ikaw rin bka ka kapusin. . .
Do you guys even know how to read. You’re comparing one profession with the other but was the comparison even worth it? Sa pagkaka intindi ko lang sa nabasa ko, ang sabi ng AUTHOR….”RESPECT” daw, and its required on whether what profession you’re in. Walang sinabi si author na e compare nyo ang paggiging CONSTRUCTION WORKER sa pagiging isang CALL CENTER AGENT. You guys are just fooling yourselves. Both profession have their own nature. The point here is hindi madali ang maghanap buhay. Ang gusto lang naman naming mga CALLCENTER agent na mangyari, eh yung wag kaming maliitin at e RESPETO din kami kagaya ng respeto na ibinibigay sa ibang tao na nabibilang sa ibang propesyon.Understand?
Sir Ungasis_inutil, this is an out of trend topic, it just happen I accidentally bump to this article which give my attention to the different comment and individual reaction. For you, it seems that your full of intelligent in a way your scrutinized a person but we need that kind of aggressiveness. May I ask you a challenge since that you are bragging your an IT grad. We are indeed needing an IT with good experience in this field of work. They are a lot of people who already applied for this position but till now we haven’t choose the best, it might be you or the lucky one that we are looking for and we are offering a good salary that you won’t resist. Here’s the criteria that we are expecting:
Experience using object-oriented technologies. With primary development tasks in Java or C/C++
8+ years experience with full software product life-cycles including specifications, design, coding, testing and debugging.
Technical skills: Java, &/or C/C++ , SQL
Education: Bachelor’s degree in Computer Science or Computer Engineering, with courses in object oriented programming, software engineering, networking or distributed computing, data structures and operating systems.
Thorough knowledge of software development, especially in multi-threaded, client/server database applications.
Able to accurately scope deliverables, create schedules for product delivery (including dependencies, risks, issues, etc.), and act independently on tasks.
Experience with the following would be considered a plus:
Experience with Agile Scrum a strong plus
Strong written and verbal communication skills
If you’re accepting this challenge, just comment in this trend and let see:
no need… i’m happy with my current job… 🙂 why not post this in jobsdb or jobstreet. mas madaming makakakita dun ng pangangailangan nyo… 🙂
yung iba nga nag “post ‘lang’ ng video sa youtube, nagsipagyamanan na eh. nag post lang ah. what is important is that you know how to trust and believe in yourself and what you can do at nang umasenso ang mga sarili ninyo. whether doctor ka or taga timpla ‘lang’ ng kape ng boss mo, pare parehas ‘lang’ nagtatrabaho para mabuhay.
ang intindihin ninyong lahat ay kung papano kayo aasenso!
pangarapin ninyong mangarap! boohoo!!!
RESPECT and NO TO DISCRIMINATION po ang message ng post na to. kahit ano pa trabaho mo basta marangal mung binubuhay pamilya mo, wag sana i judge ng iba. kng gusto mo i kumpara ang trabaho mo na construction worker, try mo “CTRL+U” sa browser mo. kng marunong ka magfollow ng simple instruction, puro codes makikita mo. trabaho yan ng web developer. Try mung intendihin – baka sasabihin m mag co-construction worker nlng ako. mahigit apat na taon ako nag call center, mataas parin respeto ko sa mga tumatagal dun. alam ko kng gano kahirap mgtrabaho dun. may kapatid din ako na construction worker sa Japan pero naaalagan sila ng maayos ng employer nla. d ako nakarinig ng kahit anung reklamo galing sa kanya.
– Maging open minded lng po tayo at isipin ang tunay na message ng article na to. kahit sino kapa at kahit ano pa trabaho mo, MASAKIT marining kng ikaw ay nadidiscriminate ng ibang tao dahil sa trabaho mo. -empathy please.
magnurse ka para alam mo alin mas mahirap!!!…maliit sweldo tapos puro mga taong may sakit pa kaharap mo…
This is BULLSHIT! 😀
every one in this room…peace..simple lng nman po ito eh..KUNG AYaW MO AT HINDE KA MASAYA SA GINAGAWA MO,,LEAVE IT…pero bakit mo p rin ginagawa dahil sa pera..tama?…may kanya kanya taung kakayahan,abilidad pra kumita ng pera…hinde ntin alam ang pinagdadaanang hirap ng bawat isa sa atin pra lng kumita ng pera…stop arguing..wla nmang kakapuntahan yan ang kailangan nang bawat isa ay magsumikap pra makuha ang mga panagarap…kay sir n LAW grad.i know expert po kau sa arguing,but in this case mas mataas nman po ang thinking mo,pwede nman po cguro ignore nlng and pray sa mga taong nagddegrade s isang call center agent…ANYTHING AND EVERYTHING HAPPEN HAS A REASON…saludo po ako sau coz sa kabila ng pinagtapusan mo…u are willing to lower ur PRIDE….IN THE NAME OF SURVIVAL…PEACE,LOVE AND BE UNITE….
why are you guys angry? the author is defending the bpo industry… and btw, construction workers shouldn’t be belittled too. if agents felt offended when they are compared to construction workers, then is it discriminating too?
Call center = modern day factories
hufxodz = Moder day Monggoloid
Kumusta Crush MO?
di ako nag aral ng elementary, grade school, high school at college para lang sumagot ng mga tawag. I dont care if im making a lot of money but im just reading spiels and answering the phone all day. im not discriminating call center professionals, nakak asar lang makita na inggit kami sainyo.. ulol hindi!
What people might mean about “sa call center lang pala nagwowork” was that it is not aligned to your field. You studied for a 2 or 4 year course, or in your case, lots of years, but then you are not working on somewhere that you may apply what you’ve learned. The point is, sayang ang degree. But nevertheless, hindi pipichuging work ang pagiging call center ageny. So people, please remove the LANG word. You are just like us who are in the travel and hospitality industry. There are no vacations and holidays in the airport and hotel. We have graveyard shifts and 3am flights. It’s do or die when there is a typhoon. Hindi lang callcenter agent ang nakakaranas nyan.
Anyway, nice blog though. 👍👍👍
Ang pagkakaintindi ko, nasa side natin agents si author. He’s just pointing out na parang we don’t get the respect we deserve. Na hindi easy easy ang pagiging agent.
basta ako, i don’t care what people would say about this profession. Kasi alam ko sa sarili ko na marangal na trabaho to. Ito din naging stepping stone ko kung bakit ako nasa kinatatayuan ko ngayon.
I won’t belittle other jobs kasi they also demand respect. Kung lalaitin natin sila, edi wala tayong pinagkaiba sa mga nanlalait sa call center profession. Wala trabahong madali na malaki kita. Kung meron nun, edi malamang nagsiksikan na tayo dun lahat. di ba?
Sobrang nakakalungkot mga comment niyong lahat. Teacher ako dati, napagod sa kakaalaga ng makukulit na pre-schoolers at mga “bad” co-teachers. Now, I’m a call center agent. Lahat tayo ay respetado sa paningin ng lumikha sa atin. Sana lang intindihin na lang natin lahat ng propesyon na meron tayo kasi I’m sure imposible mang gawin, pero mas uulanin tayo ng biyaya pag nagtimpi tayo sa mga reklamo natin sa buhay at matuto tayong makisama sa panahon. Respeto at tiyaga lang naman eh, sigurado namang malaki ang reward natin from Him. (Lahat po ng trabaho may kanya kanyang issue yan)
Been there done that yet still sasabihin ko pa ring ang katagang Call Center lang yan… yes had experienced a hard labor having queing calls and irrate callers but dang tell me honestly at the end of the day what have we learned other than extended patience, new policies and procedure do’s and dont.. honestly not even worth bragging for except for the huge amount of money every payday.. guys dont be a plastic saying this, that and those..really wherever we are nothing is hard as long as “We Love What We Are Doing!” 🙂
natuto ako ng networking sa call center. TSR ang account ko for Vonage. Ang laking tulong ng skill nato na natutunan ko sa account ko. Nahasa talaga ako dahil everyday iba iba problema ng clients (troubleshooting ito minsan remote desktop pa). AHT pa diba. We were taught to listen, think, act simultaneously under pressure (pag irate sa customer, AHT,).
I agree! call-center is one heck of a job and I don’t think I could do it,I mean,talking to stupid people every single day,like wow! but the thing is, daming mga call-center dito sa ‘pinas, they always flaunt how much they earned,in which I think doon sila na mi miss interpret na mayabang sila bec they also look down on others na mababa ang sweldo.I think,dati people look at call center people with respect, bec they look so edicated and all,with matching speaking in english in a day to day basis,pero ngayon,nawala na yung respect na yun,kasi madami ng mayayabang.
About the discrimination in applying for a credit card for example, kasi they are also known for job hopping,parang walang loyalty sa company,it’s always about who’s paying more,kaya ayun,hirap na sila.
hay naku di naman dapat to pinagtatalunan eh.., irespeto na lang natin ang isa’t – isa wag ng maggantihan iba iba mga trabaho natin di man nauunawaan ng iba dapat tayo na lang umunawa sa kanila at huwag silang yabangan pa kung gano kalalaki ang sinusweldo natin o lamang natin sa mga trabaho nila, basta para sakin RESPECT lang po. tinuturo yan mula pa nung prep ka hanggang mag college ka.. so PEACE na guys o.k..
Kahit anong field mo, or kahit anong tinapos mo at kahit anong mangyare, kahit saan ka mapunta wag ka magreklamo dahil ginusto mo yan. Ngayon, kung mag discriminate ka ng ibang trabaho tignan mo muna sarili mo kung may narating kana. Kung meron ipagpatuloy mo lang hinde ung nanlalait ka ng ibang tao. At kung wala eh manahimik ka nalang dahil walang mararating yang pang lalait mo. Graduate ako ng nursing at madami na akong naging trabaho simula ng pagkatapos. Graphic Artist, Web Designer,, etc.. Nakailang call center nadin ako at sasabihin ko sayo kung sino kang mayabang ka eh sa totoo lang AYOKO NG CALLCENTER pero tinititiis ko dahil sa panahon ngayon bawal ang maarte. Kailangan mong mag sikap hinde ung idadaan mo sa salita walang mararating yan. PAGSISIKAP AT PAGTYAGA. DAHIL PARE PAREHO TAYO BIGTIMA NG KAHIRAPAN.
puro kasi bading ang mga nasa call center industry… mga metroxesual !!!
ang masasabi ko lang po sa mga comment nyo tungkol sa hirap… wala pong madaling trabaho.. minsan akala mo madali.. pero komplikado..hindi ganon kadaling harapin ang buhay sa mundo.. hindi po pwedeng maging parehas ang takbo buhay ng tao.. kung magiging madali po ang lahat.. hindi po natin mabibigyan ng halaga.ang bawat araw na haharapin natin, may pinag aralan man o wala, may pinagdaraanan pong kahirapan. ang mga tao pong nabubuhay sa mundo para sa sarili lamang. ay ang mga baliw sa mental. maswerte po siguro kayong nagsipag aral, pero di po b. dapat kasama sa pagaaral nyo ang tamang asal at pag respeto sa kapwa? na kung tutuusin yan po ang unang itinuro sa atin ng ating mga magulang at una nating itinuturo sa mga magiging anak..god bless po sa ating lahat..peace po
Eto yung mga nagtratrabaho sa call center. mga di nakapag tapos ng pag-aaral, kung nakatapos man eh walang mahanap na trabaho dahil mag-apply man eh hindi natatanggap dahil masyadong limitado ang skills sa tinapos na kurso kaya yung kasabayan nya ang nakuha. mga may trabaho pero walang kwenta naman ang ginagawa. Katulad nyan nakatapos ng law yung ungas pero sya lang ba ang nag-tapos nun? ano nangyari sa mga kasabayan nya. yung iba maganda ang trabaho at marangal. Naipagpatuloy nila yung tinapos nila sa pag-aaral samantalang etong kupal na to eh pinagmamalaki pa nya na nagtapos sya ng law pero sa call center lang naman pala bumagsak. Ganito kasi yan, kayo yung mga talunan ng lipunan, yung mga di makahanap ng marangal at naayong trabaho kaya dyan kayo nagsisiksikan. ang tanging pinanghahawakan lang naman ninyo eh yung sweldo nyo na malaki eh, maliban dun wala na. maliban sa bagsakan nakyo ng mga mangmang eh numero uno din kayo sa paglaganap ng nakahahawang sakit. Mga kups, di lang kayo ang may malaking sweldo. marami ding may mataas na sahod na nasa tamang kinalalagyan ngayon. yung mga nagtagumpay sa kursong tinapos nila at natanggap dahil trabaho dahil sa kakayahan nila na hindi nyo kinaya. Kaya tama lang na tawaging “Call Center Lang” kayo dahil isa yan sa pinaka walang kwentang trabaho. Amen.
BIG CORRECT!
Matanong ko lang brad, Ano na mang trabaho mo at Kumusta ang CHRUSH MO?
Saka define walang kwenta? Baka hindi mo alam na sa trabaho nila na pagiging call center agents napo-provide nila ang pangangailangan ng kanilang mga mahal sa buhay. Marami dyan nagpapaaral. Yung Mommy nga ng friend ko Call Center Agent din dahil sa pagiging Call center Agent ng Mommy nya nakatapos sya ng MASS COMMUNICATION ngayon nagttrabaho n sya sa isang malaking Television Network. SO may KWENTA yung pagiging call center agent.
Pakiramdam Trader Joe at Mike alejandro wala kayong Kwentang TAO. kasi walang kwenta mga sinasabi nyo malamang walang kwenta din ang mga pagiisip nyo?
ang pinupunto nung post is bagsakan ng walang talent na naka-graduate ang call center. Yes may kwenta sya sa mga undergrads and yung mga “pera-pera-nalang-kasi-late-na-para-maghanap-pa-ng-career”.
Sapul!!!
tama po yung nagpost nito..respeto po.maaring magkakaiba po tayo ng trabaho pero naisip po ba natin na pare pareho tayong nagtatrabaho?para kumita, buhayin ang pamilya o sa khit anu mang dahilan..wala po yan sa kung anung klaseng trabaho meron ka for as long as marangal naman at wala kang tinatapakang ibang tao.regardless of anung klaseng trabaho meron tayo, ok yan.respetuhin natin ang isat isa.in that way, uunlad ang pilipinas at uun lad ang bawat isa sa atin.
Lets respect everyone’s work. Magkaiba tayo ng skills. Kaya wag nyong patulan or murahi ang work ng call center. They work for a living para sa kanilang pamilya. Hindi din cla nanluluko ng iba para kumita ng pera.
Eh kung construction naman ang kaya nyo, so let it be. Magtrabaho lang tayo para sa ating pamilya.
Let me correct the idea na kung nasa call center ka ay prone ka for HIV or STD. Its definitely wrong. Kung pumasok ka sa call center magkakaaids kana? o kung pumasok ka sa construction, magkakatb kana. We work to protect ourselves, kaya nga safety first dba. Lets make sure na safe tayo sa working environment natin.
Kung ikaw na nasa construction o anumang trabaho and you think your not earning well, advice kita to practice your english and work sa call center. Kung may isang member lang ng family who is working in a call center, malaking tulong ito para makatawid sa kahirapan. Lets be practical, ang call center job is one of the highest paid work sa bansa natin ngayon with good benefits.
Hindi ako nagtatrabaho as a call center kahit maraming akong kadugong nurse na ngayon ay nabubuhay ng masarap dahil sa katas ng call center work.
Kahit ganu kaman kagaling sa pag aaral mo, pag graduate natin, tabla tayong lahat at pariho tayong maghahanap ng diskarti para mabuhay.
1. “Its funny how the media always portray the glamour of working in a call center” –
Seriously??? kayo lang sa call center ang nag poportray na glamorous ang trabaho nyo. I always watch the news and i never ever… not even once saw the media portraying call centers as glamorous… sa inyo lang nanggaling yan.
2. “In summary? Respect! This is not a simple job, otherwise they would not offer such a high pay, it takes a lot of sacrifice and yet it is classified by our system as a factory worker category, such a shame.” –
HIGH PAY??? seriously? and ano ba problema kung ma tag or classified kayo as factory worker?
I have no qualms with call center people… as a matter of fact… my domestic partner who i love the most is from a call center… pero sana kung ayaw ninyo i down kayo ng ibang industry… iwasan ang mga ganyang salita…
FACT 1: Media did not portray call center industry as glamorous
FACT 2: Where in the world did that “HIGH PAY” from call center came from?
Peace… live long and may we all prosper.
dami ng sinabi mo hehehe. Basta ang alam ko daming pilipino nangangarap maging call center agents.
Marked says:
August 26, 2013 at 7:52 am
Inggit lang kayo sa sinasahod namin, dahil ung buwanang sahod nyo ay pang gimik lang namin.
MAY RESPETO AKO SA CALL CENTER AGENTS PERO ANG SAGWA NITONG COMMENT NA TO. SANA LANG HINDING HINDI AKO MAKAPAGTRABAHO SA ISANG INDUSTRIYA NA SAGOT NG GOBYERNO SA KAWALAN NG TRABAHO. AMEN.
Call center agent din ako at napakasagwa talaga ng comment na yan. Di nag iisip. Bobo kainis ang yabang
Hahaha. Yeah true that, ture that mate. I respect every kind of job/work out there high or low but i definitely don’t respect this motherfucker @marked lowlife scum of a douchbag!!
graduate ako ng La Salle, AB Communication, and one of our field specializations (which i didnt take, btw), is AB Comm major in Call Center Operations. Indeed many of our students in the said program already got employed by the industry during their time in college. Sadly, though, as soon as they graduate, they leave the industry, the actual taking-calls thing and move to administrative positions. Sayang lang, four years nilang pinag-aralan how to communicate with irate customers and the like, and they just leave. No wonder there still are customers out there who are specifically asking for American agents. That’s a little infuriating.
Wow! sa totoo lang nagustuhan ko ang blog na eto, Pero sa mga nakita ko sa comments ng mga call center agents, SHAME ON YOU. pinagyayabang nyu ang kakarampot na sahod na 30k? Minamaliit nyu ang mga construction workers? Sinasabihan nyu silang bobo dahil nasa construction field sila? Same lang sila senyo. Bakit ka nasa call center? Kasi yung alam mo hindi sapat para pasukin ang gusto mong field kaya nag call center ka.. May kilala ako 8 years na sa call center. Call center agent pa din. 24k lang sahod. Wow kung sa ibang field supervisor or manager level na ang ganyan years ng experience. Kaya wag din kayu magyabang mga call center agents. Alam namen mahirap ang ginagawa nyu dahil walang madaling trabaho. Pero wag nyu maliitin ang trabaho ng iba lalo na kung marangal eto.
ikaw ano trabaho mo?
“Companies even have specific rules for application for loan, credit card, phone line and so many other things if you are working in a call center, and if you say call center, you can hear the aah of disappointment in their tones.” – I don’t blame these companies though as they consider front-liners (agents) as “high risk”. You said it yourself, it’s easy to lose your job in the call-center industry. Lates and absences (even bringing a smartphone on the floor) can call for termination. For example, you applied for a loan, then you got sick and bedridden for three days, you get terminated as a result. What happens then? You can have all the respect that you want for having a difficult job but that does little to prove that you’re a good financial investment.
“In spite of being regularized these people still do not have stability of work, with the constant change of client requirements and statistics, quality control and metrics a call center agent can lose his job at anytime!” – Ergo your predicament. And that’s the reason I left the industry as well.
Tang ina nag cocompare kayo ng mga trabaho nyo… bakit may napapala ba kayo??? mag senador nalang kayo para may pork barrel kayung manakaw… potang ina “WAG KAYONG MAG KOPARA NG MGA TRABAHO NYO PARIHO LANG TAYO MGA FILIPINO” PURO KAYO COMPLAIN AT KOMPARA SA MGA WORK PASALAMAT NALANG TAYO AT MAY MGA TRABAHO YUNG IBA NGA WALA TALAGA… LOVE YOUR WORK KUNG ANU MERON KAYO… POTANG INA NYO…
“No job deserves more respect than the hardworking call center agents”, “yet it is classified by our system as a factory worker category, such a shame”. Nasubukan mo na ba pasukin ang lahat ng uri trabaho para masabi mo ito? Alam mo ba ang hirap na dinaranas ng iba magampanan lang ang tungkulin nila? Lahat ng uri ng trabaho basta marangal ay dapat nirerespeto at di nila-lang lamang, ikinararangal pero di ipinagyayabang at ikumpara. kanya-kanyang tungkulin, Kanya- kanyang hirap, kanya-kanyang ginhawa ayon sa kapabilidad at katigurya ng isang indibidwal. “Mabuhay ang Manggagawang Pilipino” Di po ako kumunista.LOL
To the guy that posted 30k as his salary. I understand where you’re coming from. I was sorta in the same boat 10 years ago. I thought my salary of 25k while working for a call center was big. Then I realized that it’s not even enough to pay for mortgage for your average SUV.
I’m glad I left that industry after a year and managed to find my passion. I make so much more now and only wished my tax was only 30k.
Moral of the story, follow your passion and don’t get blinded by these “high” salary call center jobs, cause to be honest, they’re not even high. They’re average to say the least.
But if you find that call center is your passion, try to move up the ranks as that would most likely pay more.
“Choose a job you love and you don’t have to work a day in your life.” ibig lang sabihin nan na di niu mahal ang trabaho niu! BUSET! Reklamo kayo ng reklamo
Other people with any other job can say the same thing. Don’t think your job is so special.
►’yon!!! ang gustong ipaabot ng blogger at ung ibang mayabang na CC dito.
na sila ay special na mangagagawa. at hindi sila pwedeng ipantay sa ibang category ng trabaho.
kea maraming nag-react dito sa blog, kc ung blogger at mga arogante na tga call center, nakakalimutan nila,, (kc bka limited lang pag-iisip),, na hindi lang sila ang nakaranas ng pressure o stress sa pagtatrabaho. masmarami pang manggagawa o individual na nagsusumikap at sinuong lahat ng hirap sa pgttrabaho, na halos durog na ang katawan at walang pag-iinda, mka-survive lang sa araw araw na pangangailangan.
►►mga mayayabang at aroganteng nagtatrabaho sa call center,, nakakahiya kau!! sumubra ang asal ninyo!! basura kau!! nadadamay sa inyo ang mga ibang CC agent na mga mapagkumbaba at nananahimik lang na namumuhay ng matiwasay,, at sila nlang ang nag-aadjust kung anong tingin ng lipunan sa kanila dahil sa inyo!
tae kau eh. dapat kau ang inaapakan.
pde namang mgpakatotyal ng magpakatotyal,, wag lang kalimutan inaatasal
→dahil mayabang kau,, sana magtagal kau sa trabaho ninyo, at dumami pa ng dumami ung pera ninyo.
fuck you!
hay, nakakahiya din mag comments ng karamihan sa article na `to. walang trabahong madali, sa construction pwede kang mamatay pag nahulog sa site, nahulugan ng debris, o nagiba isang specific part ng building. as for call center agents, pwedeng mamatay o malagay sa alangan pag na hold-up sa gabi, magkaroon ng ibat-ibang sakit dahil sa walng tulog at walang oras kumain, namiss na mga pagkakataon na makasama ang pamilya… think before you speak/comment kasi sa maga sinasabi o comments natin makikita kung ano ang pasidad ng utak ng isang tao.
You guys are funny, let it be. Just remember the only IMPORTANT IS YOU’RE HAPPY and CONTENTED FOR WHAT YOU ARE DOING. This is to elementary, I hope everybody do understand what I mean.
Nagtrabaho ako sa call center for 7 years. Ito lang ang masasabi ko. Ayos ang call center pag bata ka. Pag tumanda na, hindi na ayos. Kaya ako umalis kasi wala akong balak magpa mura sa mga tao sa telepono habang buhay. Yun ngang kaibigan o kakilala di ka basta minumura, Yun pa kayang ni hindi ka nakikita? Gimik? hangang kailan? Inom? hangang kailan? chicks? hangang kailan? Di masama mag trabaho sa call center, pero, we need to face the fact -it ain’t gonna be forever.
(Kaya ako nag call center ay dahil tinapos ko ang bachelor’s degree ko, now I’m in law school, and I got me a job that I love, way easier, and earns much, much more I can treat my previous bosses wherever they want.)
LOL!!! call center agent= HIGH PAY?? WTF! hahaha yung pulitiko yun ang totoong high pay lol ang yabang ng high pay daw?? wahaha
call center? scripted job
Isa po akong empleyado ng call center at kaya kong sabihin na proud ako.
Respeto lang po sana sa lahat ng antas ng tao. Mapa construction man yan janitor at kung ano pa man. Lahat tayo ay may kanya kanyang dahilan kung bakit tayo nagbabanat ng buto.
Anak ako ng isang tricycle driver/construction worker/welder. At isa lang ang tumatak sa isip ko.. “Anak, dito ako magaling kaya ito ang minaster ko at pinagkakitaan” siya rin ang tumulong kung nasan man ako ngayon.
Kaya may kanya kanya tayong galing at sipag. Irespeto natin ang pagkakaiba ng ating mga talento.
Kaya kung ano man ang trabaho mo at estado sa buhay basta parehas kang lumalaban. SALUDO AKO SA INYO!!!
In our culture, we’re in a constant pissing contest. People will always find a way to belittle or find some fault in you, better learn to live with it.
haha respeto na lang sir! hindi naman natin madadala ang kayamanan pag sumakabilang buhay na tayo, enjoy nalang kung anong meron tayo! 🙂
Potek! Respeto daw,oh…when at the same time, you are degrading other professions/fields (factory workers)? FYI: ang mga factory workers,iba-iba ang mga kuwento ng buhay nian. karamihan jan, nakatapos din ng kolehiyo,parang ikaw,law graduate ka di ba?kaso, inde pinalad sa mga profession nila,for whatever reason,kaya nangibang bansa na lang.huwag mong maliitin, huwag mong tingan na mas mababa sila sa sa iyo dahil ang english mo ay with american accent, dahil….man,for americans/western people, you people sound all foreign to them…you don’t sound “american” AT ALL.
ang punto mo ay punto ko din:RESPETO. pero wag kang managasa ng ibang tao.
RESPETO. Ano man ang natapos mo, ano man ang trabaho mo dapat alam mo ang kahulugan ng salitang RESPETO. Wala sa natapos o pinag aralan yan, at lalong walang taong BOBO. Matuto tayo rumespeto sa kapwa natin kung gusto mo na respetuhin ka din. Construction worker ka man o call center agent. Yun lamang po, salamat.
Sino ba dito ang mga call center agents na hindi nakapagtapos ng college?
Q: San mas mahirap, ang e-resume ang pagtatrabaho sa call center o ang bumalik sa pag-e-eskwela?Kuha nyo po ang point? Be honest lang po.
^_^
Eto ang fact: Lahat ng marangal na trabaho ay nirerespeto. Totoo at dapat pong ganyan.
But we cannot avoid the fact that jobs are categorized into classes. And honestly, call centers are rated near to the nadir. Kasi nga po sa job requirements.High pay po kayo kasi po man power ang hinahanap ng mga kompanyang iyan. And to tell you more, ang sahod ng ibang call centers ay 15k lang po sa mga regular, at wala silang annual increase mula sa kanilang kompanya. meaning, 15k habang buhay yan kung walang increase sa gobyerno o hindi napopromote.
ganito po, wag ka pong mag overreact sa sinasabi ng iba. Take it as a positive inspiration that you you still have the space for more improvement.
ika nga: A foolish man says he is always right, hence, does not improve.
yeah… freedom of expression! bigyan lahat to ng mga jacket!!!! kung makapang husga nman tayo ng propesyon ng iba wagas. hindi po ung callcenter ang pinagtatanggol ng may-akda, sa pananaw ko ang tinitira nya dito eh ung maling pagiisip ng karamihan satin na pangmamaliit sa ibang propesyon…na sa palagay ko eh mas napaglinaw ng mga mapanghusgang komento natin! ang blog n ito na may titulong “call center lang pla nagwowork” sa palagay ko hindi nagbibigay diin sa mga salitang “call center” ang isyu dito ay ang pag gamit ng “lang pala”. dalawang salita na nagpapakita ng pang mamaliit at panghuhusga. parang mga komento ntin… at dahil dyan salamat sa mga komento ntin at pinatunyan lang natin lalo ang ideya ng blog na ito…napakaraming mapang husga sa mundong ito! BOW!
^_^ 1st para sa gumawa ng blog n to crab mentality meron ka why? kasi siguro yung mga classmate mo sa law magaganda mga trabaho then ikaw nasa call center.. actually Malaking responsibilidad din ang pag wwork dyn sa BPO need to sacrifice everything you have like Dignity,Pride, kasi lalaitan k ng client mo tapos night shift pa hehe..n try ko n mag BPO pero hindi agent IT Dept taga ayos lng nmn ng mga sirang computer n tinatadyakan nyo binabato nyo n mouse headset, tapos mumurahin nyo kami dahil mabagal n action pero step by step kasi yan kung nahuli k nag file ng job card malamang huli ka ^_^..
2nd bago k sana gumawa ng article ng call center lang.. sa pag kaka gawa mo sa article parang may halong galit kasi nilait ka or nahihiya ka n mern mga expression n ay call center lng at dapat pinag isipan mo maiigi yung article wala sa hulog e..
3rd OFW,DOH yan ang nakikita ko n minamaliit ng tao sa pinas lalo n pag pumunta k ng bangko tanong agad ofw mam/sir mas masakit kaya yun samin, lalo`t mga doh kung alam nyo lng hirap ng mag ibang bansa oo malaki sahod pero parang callcenter kami na construction worker factory worker why? stress physical and mentally pasok,luto,laba,tulog araw araw n gawaiin tapos check sa family via fb surf sa net.. mas masarap parin sa pinas kahit anong hirap ng trabaho at anong uri ng trabaho pag uwi ng bahay kapiling mo n pamilya mo mern sasalubong n naka ngiti at pag kain at pag katapos kumain labas bahay kwento ulit sa mga kaibigan tanggal stress.. hindi nyo kasi alam kung paano i outcome ang stress e.. ang problem sa bahay sa bahay lng ang stress sa work sa work lng wag dalhin sa bahay..bago matlog mag dasal ka at mag pasalamat k at binigyan k ng buhay hindi yung gagawa k ng isang article n mag kakasakitan ang mga tao sa una palang alam mo n mern mga hindi mag kaka unawaan..
n try ko n kasi mag construction worker pero nung tinayo ang bahay nmin at ang building ng tito ko tatay ko kasi constuction worker nag automotive mechanic din ako sa nissan at s talyer it freelancer web dev photoshop networking din ako sa pinas sa nag bpo din ako, ngyon dito ako sa dubai head ng Visa department for the tourist tinutulungan ko mga kabayan ntn dito n mga inaapi ng mga employee tinatakot nila at nag binibigyan ko ng mga advice kung anong gagawin nila para makapasok ulit ng uae pag natapos nila contract nila mga kadalasan n nahahawakan kong case yung sa kasam bahay 1year contract lng pero sumasahod sila ng 15k 1 month ^_^.. tumulong k sa kapawa mo wag puro reklamo n inaapi ka sa pinas kami, kami mas aping api dito sino mga nag tutulungan dito mga pinoy din, dyn puro siraan what a mess..imbes n kyo mag tulungan para umasenso kayo pa mag babagsak sa mga kapwa nyo pilipino..
Talino + Diskarte =$$$ same as diskarte+talino =$$$
talino + walang Diskarte = $
Diskarte = $$
why? talino+diskarte =$$$ make profit than other`s gumagawa k ng paraan para mag ka pera ka or para umasenso kaikabat neto dapat marunong mag take ng risk kung paano mo e-execute ng maayos ang plano mo ng hindi k nakaka dugas sa kapwa and use your money wisely kung pinag hirapan mo i pang luluho mo wala kang mararating hanggang dyn k nlng pero kung ang pera n pinag hirapan mo sinave mo at nag target k ng business n maliit pero kumikita edi mas okay dba..paala hindi lahat ng matalino success sa buhay hindi lahat ng ma abilidad success sa buhay..ang nasa itaas ang nakakaalam lahat ^_~
call center agents are:
1. sex trippers (kastahan ng kastahan parang mga aso, kahit pamilyado na)
2. feeling rich (panay ang porma, karamihan naman kapa-panget ng mukha)
I’ve worked in a bpo industry for 7 fucking years, good thing im not working in a call center industry anymore! bulok ang tao, bulok ang management, bulok lahat! kahit sang call center ka pumunta, pare pareho lang yan,
Baka naman sa landfill o sa morgue ka nagtrabaho, papi. Bulok kamo lahat eh.
ganyan tayo eh…ang dami niyong mga sinasabi…puro naman utak talangka…pataasan kayo ng ihe lagi…
TWO THUMBS UP for ALL CALL CENTER AGENTS… 🙂
magpapaliwanag lang po ako ah… i’ve worked with 3 call centers… i’m not gonna name them but these call centers are in the top 10 call centers in our country… tama po na sobrang challenging ang trabaho at stressful talaga… tama rin na mahirap pumasok sa isang call center… tama rin na mabilis yung pera, kahit wala ka sa field of study mo, sa call center, malaki sahod mo…
yun rin nga lang, karamihan na kasi ng nagtatrabaho sa call center, kulang yung pinag aralan, tapos kung maka asta naman, parang nakapagtapos ng medicine… di kasi natin maipagkakaila na may mga taong nabubulag sa pera, pag lumaki kita nila, nag iiba, especially the attitude.. i’ve noticed a lot of people like that…
meron din namang hindi nag iiba, pero karamihan kasi, nadadala at na i-influence nga teammates nilang biglang nawalan ng modo… meron din namang mga may pinag aralan, pero yung nga lang, lumalaki yung ulo, kung umasal para nang hindi naka tapak ng kolehiyo… I’m not generalizing this guys ha, but this is based not only on my observation but of others as well… i’m sure marami din sa inyo ang naka observe nyan…
in defense to call center agents, you guys have all the right to party and have fun… because what you guys are spending are hard earned income in working on graveyard shifts and dealing with dumb irate callers…
in the society’s eyes, when they say call center lang pala nagtatrabaho, in my opinion, parang na generalize na ng mga tao na pag nasa call center, hindi college graduate or the like… kasi karamihan naman talaga ng mga nasa call center, walang college diploma… may ibang college students nga dyan na relax na relax lang kasi daw, pag di maka graduate o kaya ma drop-out sa school, pwede sila mag call center… tapos pag naka pasok na ng call center, yung karamihan, nag iiba yung ugali…
yun lang guys, wala naman akong pinapaboran nito… point of view ko lang din po yan… wag sana masamain ng pag tanggap…
I think all work are the same. parang Front Office Agent lang yan, works graveyard shift, receives insult through phone or even face to face na hindi naman din nila kamag anak. Kayo nga, hindi niyo nakikita eh pero sa hotel, posible pang maging returning guest yung iba na yun.. so don’t speak like kayong mga call center agents lang ang nahihirapan. Also, lahat ng nabanggit na rules ay actually basic for all companies. We should not also blame the government for those who didn’t have a job suitable for them. I think nasa diskarte at tiyaga lang ng tao yan kung papaano makakahanap ng work. Think about what
Think about what you posted…
Pare-pareho lang po yan. Maliit o malaki sahod as long as marangal, maipagmamalaki natin yan. Remember, may iba jan di na nga napagod, yumaman pa sa hindi nia pera. Tsss… nakakalungkot…
I agree with the author na hindi dapat maliitin ang trabahong katulad ng call center, just like the rest of the jobs sa factory at construction. I have relatives na nagwowork sa call center and nakikita ko yung matinding adjustments na pagdaanan nila at ng pamilya nila.
Pero the last autograph is such a big turn-off:
“This is not a simple job, otherwise they would not offer such a high pay, it takes a lot of sacrifice and yet it is classified by our system as a factory worker category,”
——To indirectly claim the fact na call center agents are no better than factory workers?! Ang yabang mo, dude. You demand respect but you yourself don’t respect other profession or vocation. You’re giving hardworking call centers out there a bad name.
“No job deserves more respect than the hardworking call center agents who slave every night to support their family because our government could not offer a job that suits their profession.”
——Wow! This is pure arrogance. Yeah, we get the fact that the government sucks eggs on job-generating schemes, but I know other friends out there na dating call center agents pero nasa respective industry na nila ngayon. They used the job as a launch pad for their careers or earn some money so they can study. If you hate or fed up with all the work, you can just leave and try other jobs. Stop making lame excuses.
“For those who uses the phrase “call center lang pla nagwowork” I challenge you to try and enter this profession and after 2 or 3 months, tell me the same phrase that you mentioned and I promise you, you will change your perception!”
——–If we do that, I also challenge you to take a job as a factory worker. That way, hindi mo din yun nila-‘lang’ lang, okay?
For call center agents out there, I respect your lot. Matinding stress ang nararanasan ninyo araw-araw. Nirerespeto ko na nagttrabaho kayo imbes na maging pabigat para sa pamilya ninyo. Lahat ng trabaho mahirap. Lahat ng trabaho deserves respect, PERO please pakibatok nga itong kasama ninyo na nagsulat nito.
Whew that was the longest thread I’ve read this week. I think there’s a bit of personal discrimination here about jobs in particular.
What’s the better job description? I saw unnecessary comparison of industries na hindi naman relevant. Salaries and Compensation are being compared as well na hindi naman dapat. If you enjoyed this article and were enlightened by some new insights about the inner workings of the BPO industry… good for you. Kung hindi naman best you can do really is move on and read something else and be productive with your time. I’m one of the people in the industry who helps bring in the clients interest in utilizing Filipino resources for KPO’s. Honestly I have a lot of respect for the people we hire because they make a huge difference in terms of meeting and even exceeding expectations of our clients. I trained people in the BPO industry as well. I’ve watch people who has the mental fortitude and talent to start from the front lines and move up the ladder. In light of that subject, some people here who think its a dead end job and that there’s no career growth in it is mistaken. You really can’t call a lawyer who hasn’t won any of his case exactly successful. Right? But a 28 yr old C executive in this industry who started from being a customer service rep would still receive side comments na ” call center lang yan” is a bit too harsh. This person went through a lot to get to that level. In which case, I guess it would be the same with an Engineer who after 6 years makes 150K per month.
To end my resolve about this article and the long thread of pointless banters of who’s the better person? or what’s the better job. I think you should reread the article and digest the information that whoever wrote it wants a bit of fair justice from the words, “Eh kasi call center lang”.
Nobody in this thread should get any type of special treatment especially people in this thread who started comparing salaries and job descriptions. The job that follows your name or the amount zeroes in your bank account should not measure you as a person or what you do for living by adding the term “lang”.
So please people… Shame on the haters and big ups to those who had an open mind to the article.
To the author thank you it was a good read.
What only makes it worse is the word “lang.” Pro’s and cons’s are always given. I like this article not only because I’m working in BPO but realization always comes. I agree with you Sir, whoever you are 🙂
hindi basihan ang klase ng trabaho na meron ka….as long as happy ka…and nagagampanan mo ang work ng maayos…. proud ka kahit may “lang”
Hi Mr. Call Center, galing din po ako sa call center industry and for 3yrs puyat ako. Wag ka pong masyadong sensitive kasi the phrase “Call center lang pala” actually started when call center employees started behaving like they are God’s Children. Party doon party dito bili doon bili dito yabang doon yabang dito, etc. etc. Tignan mo binangit mo pa Starbucks, sosyalin di ba or let’s say pasosyal :). Ganito kasi yan, ang trabahong sa call center ay tulad din sa ibang industriya na wala lang din nmn talaga nasa pagdadala n lang yan ng indibidwal. isipin mo kaya kun tayo lahat sa call center ay gumalaw ng natural at di pasosyal pagtapos ng ating trabaho. umasta ng tayo’s simpleng tao lamang na kumakayod ng parehas. Dangan naman kasi dahil mataas ang sahod natin gusto natin tingalain na tayo. hindi po ganun. Kun respeto po ang hanap nyo dapat at umakto tayo ng tama, wag magmataas at ituring natinang sarili natin na isa lang tayong ordinaryong mangagawa. un lang po.
Tangina nyo pareparehas lang kayo nag mamaliitan. Pare parehas may ups and down mga trabaho mga kumag.
Call center agent is a decent job. Been there for like 3 years. I have nothing against it. But after graduating I make sure that I will land a career that I personally would like to pursue long-term. Honestly, I didn’t feel any personal satisfaction with my stay in the BPO industry. Yes, I hit the metrics and stuff, but it still feels empty inside at the end of the day. My thinking is like, I just do it for the money alone. My advice is, if you really would like to pursue something, say a passion, then don’t stay in a call center for too long. We always have options.
Dami kasing bobo na call center agent eh. Yes, they have amazing accents but make them write a simple essay. CHAOS!.. haha.. Maybe, that is one reason why people look down on them. Some kasi are so proud with their accent na feel na feel nila na highly proficient na sila sa English language. Eh, May script naman kayong binabasa..haha.. I’m expecting a lot of hateful replies. So, feel free to reply.
Will you marry me?
Oh script? Intriguing.. I must start hating my company, wat do you think?!! LOL.
Call center = Tiga sagot ng telepono.
haist ang alam ko at turo sakin ng matatanda (hahah sinisi talga sila)..
kahit anu pa yan, basta accepted mo at masaya ka sa trabaho mo, hindi ka masasaktan sa anu mang maririnig mong comments..
its part of your life ika nga nila.. parang ung friend mo ng sasabing
“ikaw LANG Pla yan” para kanamang others eh… (HINDI KA NA OFFEND KASI ALAM MO YAN)
just look for a job na magiging proud ka even though magsabi sila ng “Lang” or “ahh”.
sa tingin ko hindi sya proud sa trabaho nya (ung gumawa ng letter na to).
Taga Call Center ako. Pero nasasabi ko pa rin ang mga katagang “call center lang.” Bakit? Kasi marami sa mga nagtatrabaho sa call center (“marami” wag kang bobo at tangkaing sabihing nilalahat ko.) ay may potential na magtatrabaho bukod sa call center lang. Halimbawa, ang isang BS Physics graduate ay mas maibibigay sa Pilipinas kung sya ay magiging isang Physicist na lulutas sa problemang pang teknolohiya ng Pilinas. Pero dahil (tignan ang ilan sa mga komento sa taas) mas gusto ang trabaho na “malaki” ang sahod, maraming chicks, magimmick, nag CALL CENTER LANG. Mahirap ang trabaho sa call center. Mahirap din naman ang sa iba. It is not about who you are. It is about what you do. It is also about what you do with what you have.
Ito ay blog ni JEPOYGREEN. Hindi absolute truth ang lathalain nya na ito. Blog ito. Ito ang kanyang saloobin. Ganun din naman ang sitwasyon sa mga nagcomment. At ang mga susunod ay aking mga saloobin.
Ang isang trabaho ay nadudugtungan ng “lang” dahil sa mga BASURA sa loob at labas ng industriya.
Well said, parekoy! Maidagdag ko lang…. Kaya nila-LANG ng iba ang call centers kasi iilan lang ang nakakakita ng career potential diyan. Sino nga bang nagtapos ng four-year course ang mangangarap na sa call center magtrabaho? Kung engineering tinapos mo, gusto mong maging engineer. Kung accounting, siyempre, accountant, Kung nursing, nurse. And so on. Pero bakit marami ang napupunta sa call center? Kasi nga anlaki ng sahod. Saan ka nga ba makakakita na 18 thousand agad ang suweldo, fresh grad lang? At kahit anung course mo, pasok ka, basta maayos ka mag-ingles. Kahit di ka nga tapos — kahit hanggang high school ka lang umabot, tatanggapin ka.
Karamihan din sa mga nasa call center, di naman nagbabalak na diyan magtrabaho habambuhay. Ang iba, nag-iipon lang ng pera (kasi nga malaki ang suweldo). Ang ilan, “passing through” lang habang naghihintay ng mas magandang oportunidad. Yung iba pa, di pa decided kung ano ang gagawin nila sa buhay (lalo na yung mga bata pa). Bakit ganito attitude nila? Kasi aminin na natin, wala naman talagang career growth sa call center.
This doesn’t mean na madali ang trabaho sa call center. Oo, mas madaling pumasok dito. Oo, naka-aircon nga sila. Pero di rin biro ang stress na inaabot nila. Bukod sa nasa graveyard shift ka, otso oras kang tumatanggap ng mga tawag at nagreresolba ng problema ng iba. Dagdag pa ang pressure na panatilihing mataas ang stats mo. I know. Minsan na rin akong nag-call center.
Di ko minamaliit ang mga nasa call center, pero tanggapin na natin ang realidad… di talaga siya pang-career. In the end, lahat naman ng trabaho, marangal. RESPETUHAN na lang tayo.
agree
but the thing is law graduate ka pero callcenter agent ka?!? huhuhu..
im an IT professional, I work in a call center = im an engineer, im a construction worker…..
nag aaway away kayo.. lahat naman ng trabaho mahirap.. at lahat ng trabahong marangal eh dapat nirerespeto.. wala namang trabahong madali.. tapos ang usapan wag na pahabin pa.. useless lang. :))
bakit nyo ba pinag-aawayan mga buhay ng bawat isa?? hindi nyo ba dapat nirerespeto ang bawat isa? e ano ngayon kung malaki o maliit sahod mo? e ano ngayon kung mahirap o madali trabaho mo? ang importante alam mo kung saan direksyon ng buhay mo at may panahon ka tumulong sa ibang tao na nawawala sa direksyon.
kaya nalalait ang call center kasi sa ugali din nila.. tignan nyo ang yayabang..
simple lang naman ang gusto iparating ng nagsulat nito eh.. RESPETO!! yun lang..
You cannot demand respect. You earn it. And this kind of blog post does not do that
►exactly!!
Mygoodness! Call center agent ako pero hindi sumagi sa isip ko manliit ng construction worker! Ano ba?! Pinagmamalaking niyong may mga utak kayo pero ganyan sinasabi niyo. Nakakainis makabasa ng mga comments na sweldo niyo, panggimik lang namin, di masyado kailangan gumamit ng utak, katawan lang at sipsip sa amo ok na blah blah blah. Kahit anong trabaho pa yan na marangal, kailangang irespeto! Lahat naman ng trabaho mahirap, nasa tao lang yan!
Mag trabaho na lang tayong lahat para walang away. Haha. At gayahin natin yung idol ko si “30+ K single and madaming chicks”. HAHAHAHA
ive been a palengke boy in my childhood,construction boy after high school,service crew,dish washer,,janitor,waiter,sales boy/cashier,stockman in my college days. security guard and then call center agent ang last…lahat mahirap and risky at may mga hindi basta bastang qualification….. guys the thing here is the word RESPECT ano man trabaho mo and wag na po magyabang mga iba jan lalo na tungkol sa sahod coz kahit minimum k lang kung alam mo gamitin pinaghirapan mo alang problema…”.
Nalimutan mong banggitin na naging barbero ka rin, papi.
ANG IMPORTANTE SA LAHAT AY MAY TRABAHO! YUN NA YUN! WAG NAKAYONG MAGTALO! Tutal lahat ng tax natin napupunta sa anak ni Napoles.
you deserved my like (Y) 😀
Yeah your right
nice one…hahahaha
call center mo mukha mo!
“Sa call center lang pala nag tatrabaho” ….. ito ang sinasabi ng ibang tao kapag nalaman nila na law graduate ka tapos sa call center ka nga lang nagtatrabaho. Kasi iniexpect nila na sa law firm ka pumapasok. Hinde nila minamaliit ang pagiging call center agent. Nadisappoint lang sila na nag aral ka ng law tapos sa ibang field ka din pala magtatrabaho.
Frustrated lang siguro ang author kasi hinde pa siya pumapasa sa bar at maraming stess sa trabaho.
walang growth sa call center… walang modo mga taga call center… sobrang yayabang ng mga agents…call center might not be your comfort zone lalo na pag matanda kana.
Very common misconception ang walang growth sa call center. Sabihin mo yan sa Operations Manager namin na nagsimula bilang isang ahente lang.
Sa kama habang naka-Doctor P ang comfort zone mo pag matanda ka na.
walang trabahong ndi mahirap…hay nku…
Escort ako para sa mga foreigner. Mahirap nga kapag negro ang kliyente. Juskolord.
haha! gusto ng respeto pero yung mga call center agents na nag cocomment mga wlang respeto at ang yayabang pa, ano ba pinag mamayabang nyo? 30k++ na sweldo? fluent sa english? hahaha! Kawawa naman kayo. 🙂
kaya nga hanggang tagalog ka na lang e. di ka ksi qualified o nag attempt ka mag apply tapos BAGSAK… let me spell it out for you…B for bangag, A for asungot, G for gago, S for sorryass, A for atribido and K for killjoy…. am I correct or am I correct?!
Hahahah! GoodJob!!
I have worked for many companies in various industries including manufacturing, food and beverage, arts and BPO. BPO still remains to be the toughest because of its fast paced nature. Customer service is TOPS because any complaint will be dealt with urgent investigation. There is very little “petiks” time if at all. Everyone needs to meet a deadline that is incomparable to how the deadlines are set in traditional companies. I call BPO non-traditional in comparison to all other companies because it just does not have the same pace at all. Most studies would show that companies struggle with change yet BPO companies implement product changes almost every 2 weeks or even less. Now these agents must be able to understand these changes ASIDE from knowing the change itself. If there was a competition for effectiveness and efficiency I would put my money on someone who has successfully worked in a call center since they are very focused and disciplined employees. I would bring them to be the customer service team for retail, f&b, hotels, etc. at any given time and they would exceed expectations. Their discipline means that not knowing and providing wrong information is not an option.
jusko… napaka simple.
lahat tayo nagta-trabaho.kayod dito, kayod doon. Prang Japayuki lang. Kung magaling ka kumanta eh di mag singer ka. Kung wala kang talent sa kantahan eh di gamitin ang katawan. (binabase ko lang ito sa CC agents VS. construction workers)
wag ipag kumpara. at the end of the day gustuhin man o hindi, tama man o mali, ang taong may dignidad at nakuntento sa nakuha nya ay ang panalo.
at sana wag nang tignan na mababang uri ang kanya kanyang trabaho at propesyon. TANDAAN: kung lahat high class at choosy wala nang magsisilbi sayo. kailangan parin ng mga dukha sa mundo. balance lang.
be practical at realistic.
Everyone is entitled to speak their mind. Walang trabahong madali , lahat may paghihirap, call center agent ako but that doesn’t mean I’m better than a construction worker. Dahil ang isang mangagawang nagtratrabaho sa ilalim ng araw para lang kumita ng kaunti at may mapaken sa pamilya ay isang marangal na trabaho. Hindi rin naman pwedeng sabihin na easy money ang basehan at paglustay lang ng mga kalokohan. May mga nagtratrabaho din sa field namin na may mga matitinding pangangailangan. RESPECT EACH OTHER’S FIELD BECAUSE WE ALL HAVE DIFFERENT HARDSHIPS. Pointless ang sagutan. Lahat naman naghihirap . dimps is right .
ganito na lang guys, wag tayong react ng react lalo na po kung iisang job pa lang naman nasusubukan natin, kasi basically, pare’pareho lang naman na mahihirap e, nagkaka’iba nga lang ng expertise, and how we execute our jobs. i’m a registered nurse and i did worked before sa BPO industry, the salary is really attractive, pero i can say din na pinaghihirapan din talaga ung high salary na un. imagine, if you can’t maintain your good stats in how many months, out ka na agad. and it’s not easy to cope easily with the customers, they would yell or cursed words to you, and eventually, ang masasabi mo na lang sa sarili mo, kung alam lang ng tao na kausap mo na professional ka, tapos minumura ka lang., pero un ung nature ng work e. so handle the pressure na lang properly. Being a nurse din is not that easy. holistic care lagi yan. ndi yan natatapos sa pag’vvital signs or giving meds, you also need to update the doctors about your patients, do this, and that., pero may iba pa ding tao na akala nila pinag’papractisan lang sila pag’tinutusukan sila, hindi nila alam ang hirap ng work ng isang nurse, lalo na dito sa bansa natin.., kaya be respectful na lang po, sa ospital na pinapasukan ko, kahit janitor at janitress, i still call them ma’am and sir, because they deserved that., hindi lang basta ate o kuya.., you will never know, unless you are already on their shoes.
Tanga ng nagpst nito…..wag ka mandamay ng ibang propesyon walang madali sa mundo at hindi lang ikaw ang napapagod at nadodown…manahimik ka na lang!
kaya nga opinion? LOL
nge..bahala nga kayo.. wala po yan sa propesyon.. nasa pagkatao mo yan..call center din ako pero never ko pinagyabang.. Lahat po sana tayo magbigay ng respeto sa bawat isa..Inis din ako sa mga mayabang porket kumikita ng malaki kala mo kung sino na.. The lesson here is to always keep your feet on the ground.Pera ay materyal na bagay lamang, di mo yan madadala sa langit.. wag niyo po sana lahatin na ang mga call center agents ay puro gimik lamang o pasarap, may iba na pinapasok ang trabahong to dahil para mabigyan nila ng magandang buhay pamilya nila.. Yun lang naman..XX peaceXX
For me siguro first lets be thankful kasi may mga investor na pinili ang Pinas to put their B-ness and for sure they found out na Pinoy talents are good in that field. Again this is just my opinion and honestly ako din may time na naiinis ako sa mga call center agent pag nakakasabay ko sa elevator, sa coffee shop and mall un bang ENGLISH ng ENGLISH pag nag-uusap sila. For sure madaming magrereact.. I understand naman kung bakit kasi para siguro mapractice etc..pero alam mo ung papansin ang dating na hello people ENGLISH kaming mag-usap, ung ganun pero I’m not saying naman na lahat. Moving forward, un since may nabasa ako dito na malaki ang sweldo and yes base on my experienced pinaguusapan nila ang sweldo in public na gustong iparating na eto sweldo ko 18K, 20K… ang starting tapos ung nabanggit nga dito 30K na daw sweldo nya at single dun sa part na un gusto kong sabihin someone in our office earning 80k to 120k/month single at late 20’s or early 30’s palang at hindi pa to managerial position, and just to add up myBoss earning 180K/month, 80K of his salary is tax shield meaning buong buo nya nakukuha, plus pakotse,performance bonus, gas allowance,meal allowance, clothing allowance etc… and he’s only 33 year old pinoy, single.
Lastly, again I’m not saying lahat ng call center ah… karamihan kasi na nakikita ko ang jojologs at pag nasa public area PAPANSIN. Again I’m not saying na lahat ng call center po ay ganun for sure marami dyan na may breeding and knows how to be a decent/good citizen. -Just my two cents
–Business Systems Analyst (SAP) 29 years old, earning 85K/month gross.
Have a great day ahead:-)
To DIMPS:
I salute you:-) Those things you mentioned was substantial and very uplifting for all us who’s working so ard for our family.
Nice comments to all (good & otherwise). Sana nababasa ito ng mga taong walang trabaho.
It’s no use to be the richest guy in the graveyard
EH Ba’t di ka nga pumasok sa law firm??
Ahem……………… Lahat nG trabaho Pinaghihirapan… may sitwasyon na mahirap at sitwasyon na magaan lang. kung call center ka at NAGrereklamo kang mahirap…. pinasok moyan pangatawanan mo. kung dka nirerespeto ng mga kausap mo sa phone well, dapat umpisa palang aware kana. PAHAMBUGAN LANG NAMAN YUNG IBA JAN. d naman tinatanung mga sahod at profesion.
Construction worker: anak/apo, ung nakikita mong mataas na gusali jan sa makati isa ako sa nagtayo niyan.
Anak/apo: talaga po? ang galing nyo naman po.
Call Center Agent: *speaking in foreign accent* Hey Son/grandson, you know what i can answer 500 calls per day when i was still working…
so who’s better?
Makes sense:-)
Don’t compare. Every job on the face of the planet is hard. Every people has their own ability to express their talents and skills, so you should not compare every single human to anyone else. Just be happy to those people who work so hard for the sake of their family and because they are proud of what they’re doing. You are a good example of a citizen of this country who holds crab mentality.
tell that to the blogger… he’s the one who said that call center agents are better than construction workers…
A concept the blogger seems to have a hard time grasping
Agree
►ung nasa kasalukuyan. ☺ CW. yeah! \m/
Just to share, in every calls you’ll take you save livelihood. That’s why ONE TIME RESOLUTION has been created and part of BPO’s metrics. 🙂 Have a good day!
Saludo ako sa mga ka batch ko na nasa call center parin ngayun, mahirap tlaga work dyan kya nga medio malaki ang sahod compared to other jobs . But i already resigned last 2011. coz i have found a new ways of earning and much better life style. ngayun nag pupuyat nalang ako pra manood ng dvd’s. nag wowork nlang ako pag gusto ko. ganun! sana makita din ng mga ka batch mate ko yung nakita ko. if your interested, pwede naman ako mag turo ng libre. just msg me on FB erikdelfin@yahoo.com.ph pag nkita nyo yung killer bee na picture ako na yun.
To be pissed of by such phrase is already something to be ashamed of.
Amazing sob story!
1:You have a job.. millions don’t so quit whining!
2:You work the grave yard shift.. and get paid better than the average man in the street doing days.
3:You have to tolerate irritable callers every day.. isnt that what you are being paid for? if you don’t like it or can’t stomach change jobs!
4:You face termination if you are late or absent.. as do millions of other people in other jobs in the country, why should you be treated differently?
5:You can’t take your phones into the workplace… as #4
Why is it there are so many people complaining about how hard it is to work in a call center? If you don’t like it work somewhere else! You don’t see blogs about factory workers complaining, when they have to do nights and only earn minimum wage, have to do 12 hour shifts have high production targets to be met and cant sleep during the day because they have 4 kids at home to look after! Are you call center workers really that badly off? come on now get a life there are others around you who cant have your lifestyles that come with your pay who aren’t bleating every 5 minutes about how difficult it is.. do you really have to?
kailan pa naging PROFESSION ang pagiging isang call center agent?????
.
ano ba namang KATANGAHAN ‘yan, nagmalaki pang LAW GRADUATE…..
hay naku, bakit ba ung iba kung makapagcomment…iba ibang trabaho, iba ibang kakayahan din. Lahat ng trabahador mahalaga. Yung iba, kaya nagsesentimyento dahil feeling nila hindi pinahahalagahan ng iba yung trabaho nila, tulad ng author nito kaya naisulat to. Mahirap bang intindihin yun? Lahat ng klase ng trabaho, basta marangal, mahalaga, kahit ano pa yan…
ang iba kasing call center agent ang yayabang lols…akala nila naka work lang sila sa call center maggaling na sila.. for example in an IT industry phone support. ang iba ang yayabang magaling daw magsupport through phone support .How about actual on site support? eh hanggang theory lang kayu eh..daming mayayabang taga call center ptoaena
The article is good and made out of good intentions. However, the writer hates discrimination but he somehow discriminates construction/factory workers. Just my opinion.
naku iho ikwento mo na lang sa pagong.. blessed ka na nga nyan eh.. ako nga nagawa nagwork 10 hrs a day pero di ako nagcomplain kasi alam kong yung mga karperntero namin overtime wala pang bayad na umaabot pa ng isang buong araw ang trabaho
The problem with working in a call center is it’s a dead end job, there’s what 30-40 people vying for the “team lead” position in 5 years, maybe manager in 10 with the salary bracket dictated by the company (good luck negotiating with that work experience against those with proper certifications and experience in say a project management position) there’s no career growth because YOU are needed to answer the calls and these companies want it to be that way.
better learn the difference between a “career” and a “job”.
If you’re happy with it then gratz you can stop reading now, but if you think you can do better then please, challenge yourself and find a better career.
Here’s an example and probably one of my frustrations as well, My field is in Computer Science, IT, programming. my college friends decided to work at sykes at the time, while I chose to be an entry level programmer in a small company earning 12k a month.
They were earning almost 50% of what I was earning (and these are the guys that talked to me about programming, thought me how computers and networks work).
3 years later I’m earning twice what they were earning, 10 years now and I’m a consultant in one of the BPOs here in manila where 2 of my college friends are now “team leads” earning the average rate of what I would pay my junior programmers.
I have nothing against call center employees, it’s the process that frustrates me. how it’s a dead end job and being mistaken for a career by jumping from one company to the next, being offered a bit higher rate but never asked or even given the chance to negotiate.
In 10 years time, can you show something you can be proud of? can you prove to your company that you are an indispensable asset and not just a number on a report? that you can bring value to your company that fresh graduates can’t do nor someone else who knows how to speak and write english can’t provide?
Don’t think that just because you’re earning twice or 3x the minimum pay that it’s already a high paying job, think of what you’ll be earning 5-10 years from now and from what kind of work.
Here’s a question for you guys, what happens to old call center agents? 😛
Ano mang uri ng trabaho yan, bsta pinaghirapan at pinagpaguran dapat nating irespeto ang hanap-buhay ng bawat isa. Ang mahalaga nabubuhay niya at natutulungan ang kanyang pamilya higit sa lahat marangal at malinis ang kaniyang pinagkakakitaan.
e ano nman natapos ng anak mo? sa callcenter din ako…. may culinary graduate ako, may nsg graduate eko at may tourism graduate ako… lahat nasa abroad na. baka construction worker din anak mo o apo mo? we all work for our family’s welfare! engot. law graduate din ako…. kaya nyo bang mag law? baka ni high school di ka nakapagtapos… pweh!
mga taga call center grabehan mag defend o haha.
My two cents, mahirap pagkumparahin ang anu mang trabaho sa ibang trabaho. Lahat naman may pros at may cons. Ngayon lahat ng nagtratrabaho sa anu mang profession kailangan parin respetuhin wag maliitin. HIndi lahat ng nasa call center napunta dun dahil gusto nila ng malaking pera agad or what not, yung iba kailangan nila magtrabaho sa call center dahil siguro sa sitwasyon sa buhay tulad na lang ng kilala ko na kailangan nya mag-ipon para maipagpatuloy ang pag-aaral nya, or yung isa naman na kailangan nya tumulong sa gastusin para sa pagpapagamot ng kapatid nya na may cancer.
Hindi rin porke’t nasa call center ka wala na growth ang career mo as a professional. Kung matyaga ka at may drive pwede ka ma promote dahil karamihan ng call centers internal promotion ang ginagawa nila.
Respeto na lang po mga kapatid sa lahat ng nagtratrabaho anu man ang profession nila. Mas maganda na yun kumikita ka sa marangal na paraan imbes naman na ‘PALAMUNIN” or ‘TAMBAY’ or ‘MAGNAKAW’ ka.
Sana buksan nyo mga isip nyo… At the end of the day, pare parehas mga empleyado. Kanya kanyang role lang ginagampanan sa buhay, ang payamanin mga employers nyo. Hehehe…
kaloka mga comments dito.. makikicommebt din ako. . haha
call center agent din ako, and i’m a registered nurse. nagcall center ako dahil walang maayus na trabaho ang mga nurses dito sa pinas.
i remember my professor told me that same line before “bakit sa call center ka lang nagwowork”
i told my professor, dont ever say “lang” because its not easy. in fact sobrang stressful.
we should respect and be open minded with these situation. kanya kanya yan eh.. ang importante, marangal ang mga trabaho naten at natutustusan natin ang mga kelangan naten sa buhay.
Diba? Oh papasok na ako. Baka malate pa ako, pagalitan na naman ako ni TL!
tayo ang gumagawa ng sarili nateng discrimination sa sarili naten. tama yung mga naunang nagpost na lahat ng trabaho mahirap, lahat ginagamitan ng isip… lahat me kanya kanyang sentimyento sa trabaho… pero ang pangmamaliit sa trabaho na ginagawa naten ay nasa isip lang naten… hindi naten kayang iplease ang lahat ng makakasalamuha at makakausap naten… me kanya kanya tayong standards… mahalin muna naten ang trabaho naten at irespeto ang sarili naten bago naten asahan na gagawin yun ng iba saten…. 🙂 tell the people who you are and what you do with full dignity and pride.
After reading some of the comments, napangiti na lang ako… haist.. God bless us all… cheers!!
Seriously? You kids think madali yun nakaupo sa isang BPO/Call Center at kumuha ng calls? You think the only requirement is being a Fluent English Speaker? Kaya nga andaming natatanggal sa call center kasi di makacope sa mental demands ng trabaho eh. Habang kumukuha ka ng calls at nireresolve ang mga concern ng mga customer iniisip mo rin at the same time kung pano mo magagamit ang systema ng producto nyo para matulungan ang customer niyo. Kailangan saulo mo ang ins and outs ng systema ng producto. Oras na may malimutan kang sabihin na isang bagay tungkol sa producto niyo mukha ka ng tanga sa call na yun.
Lalo na kung ang kausap mo ay magulo magsalita at di alam kung ano talaga problema niya. Kailngan mo rin ng specific skills para matutunan ang paghahanap kung ano problema ng kausap mo. Yun mga basic na day to day trivia na di mo akalain na gagamitin mo sa call mo, magagamit mo pala. Sige nga. Try niyo nga magwalk through ng isang customer na 74 years old na nagpapaturo kung pano mag copy paste tapos first time gumamit ng computer?
Mas madali pa magkasakit ang mga nagtratrabaho sa Callcenter/BPO. It has been scientifically proven na humihina ang immune system ng mga nagtratrabaho dito dahil sa night shift.
Akala niyo ba nagbabasa lang ang mga agents sa script at yun lang mismo sinasabi nila sa mga customer? Sige nga try mo gawin yun habang nagcacall at tingnan natin kung di ka magmukhang robot. Pano kung bigla kang tinanong ng customer mo tungkol sa binabasa mo sa script mo?
Andaming kailangan na skills ng isang call center agent na di pabasta basta nakukuha ng isang fluent english speaker lang. Communication skills, deductive reasoning, time management, etc.
Try niyo mag apply at magwork sa call center kahit 3 months lang tingnan natin kung makapasok kayo.
Those kiddos who are saying may “script?” POSITIVE! Nakichismis lang yan. Never tried to work under bpo or better yet BITTER! LOL.
Isa lang ang aking masasabi… Needless to say, regardless of what is your work, It’s still hard. You earn the money with risk… No need to have any argues. Kahit magkano pa sahod mo, as long as you earn it in a nice and right way, eh… Dapat nating respetuhin… Mahirap ang walang trabaho… I worked in a call center and I experienced working in a construction. Walang mas matimbang. Parehong mahirap.
I’ve done construction work before when I purposely went to Japan to overstay my tourist visa. I used to look down on laborers and construction workers because I thought that most of them were uneducated and unskilled. Everything changed when I became a construction worker myself. My status as an overstaying foreigner in Japan means that I really don’t have a choice as to what job I will take in order to make ends meet. At first, it was very difficult because I have to contend with the language barrier not to mention my inexperience working with tools and performing specific tasks with only limited comprehension of what’s actually being said. I’ve got a lot of physical and verbal abuse from my Japanese superiors with each mistake that I made. My Filipino colleagues were not so helpful at all. ‘Pinabayaan lang nila ako. Madalas pa nila akong pagtawanan.’ I was able to overcome the insults and my frustrations when I received my paycheck. Construction workers get paid a minimum of 10,000 Yen per day in Japan, roughly 4,500 pesos by today’s standards. I work six days a week or 24 days a month. Do the math, II made about 240, 000 yen or about 108,000 pesos a month. I was able to send half of that amount to my family. The rest I use to pay for apartment rent, food, and utilities. Kapag may nakikita akong construction worker dito sa atin ngayon naiisip ko na ginagawa at tinitiis nila ang hirap alang alang sa kanilang mga anak at pamilya. At sana nga itaas ang suweldo nila dahil delikado at maselan ang mga trabaho nila. Sana maging katulad ng sa Japan ang standard ng suweldo dito sa atin. Sana gumanda rin ang economy natin para lumiit ang gap between rich and poor. At mawala na rin yung mindset na mas okay itong work ko kaysa sa inyo, etc…
And then when they started arresting illegal aliens in public places, I decided that it is time to surrender myself to the Immigration. Hindi pa istrikto noon unlike now na sa balita na kinulong yung mga nag-overstay. Noong umuwi ako dito sa Pinas ay tinuloy ko ang aking studies. Natapos ako sa kursong physical therapy and passed the board exams. Pero I ended up working as a medical transcriptionist for a meager salary of 12 thousand pesos dahil konti rin lang ang opportunity for therapist dito sa Pinas. At first, nahirapan talaga akong mag-adjust kasi ang laki ng suweldo ko dati.. Pero kailangan kong magtrabaho. I just quit my job as a medical transcriptionist after four years dahil naisip ko na dapat i-apply ko kung ano yung course ko. Mahirap pumasa ng exam for physical therapist sa America. Pero alam ko na mas malaki ang kikitain ko kung sakialing mabigyan ako ng tsansa na makapag-aaply doon. Siguro sa dami ng karanasan ko sa buhay, mas madali na akong makaka-adjust. Hindi rin ako magdadalwang isip na subukan ang trabahong call center kung kailangan dahil ano man ang trabaho ng isang tao basta ba ito ay marangal ay dapat hindi ika-hiya. For as long as you do your job well and you love what you’re doing you can overcome.
ako din nag tetechnical support…pero ang tawag sakin IT specialist, marunong ako mag support through telephone, kasi 1st line of support yan, pero kapag hindi na talaga kaya…eh pinupuntahan ko na talaga…at ako mismo ang gumagawa…ang ibig ko lang sabihin ay marunong ako mag technical at the same time marunong ako mag hands on…pero hindi ako pang night shift at day job ako pero skeletal ang shedule ko…may natututunan pa ako at pwede pa akong ma promote as manager..mas masarap kapag mas maraming matututunan at nalalaman. salamat.
As a non-call center agent i feel somewhat insulted. Please dont single yourselves out as there are a lot of non call centers careers that require even more than what you mentioned. Party? Some even dont have time to party because of their jobs! You are still lucky.
Sorry for sounding close minded but id never even dare try entering that world just to see myself in your shoes. I respect my parents enough who spent for my education that i want to honor them by taking a career path related to my degree. We all know it robs you of your sleep, and everyone is aware from this. It’s not easy, but stop sounding as if other jobs are “less” important or demanding as yours.
People somehow view call center as derogatory term. Cant do anything about it, it is what it is. Maybe because these views are supported by facts? Accept the fact and move on.
3 words are enough.
CRAB MENTALITY + RESPECT.
all workers DESERVES RESPECT>>>… its not the job… its how you do your job…. its not the work… its how your work on it……
papasok ka lang naman diyan sa call center kung;
a. di ka nakapagtapos ng pag-aaral
b. nakapagtapos ka nga at apply ka ng apply di ka naman natatanggap. Mga kasabayan mo may trabaho na, ikaw matagal nang naka-tengga
c. matanda ka na, yung tipong 40 pataas na ang edad mo pero gusto mo pa ding magtrabago
Aminin na natin, kitang-kita naman eh. Tapunan/bagsakan ito ng mga napag-iwanan. Tarantado ka kung nag-aral ka ng 4 na taon o mahigit pa para lang maging tiga-sagot ng telepono. Wag mong lokohin ang sarili mo, alam mong totoo yan gago. Nagtapos tayo sa kursong gusto natin upang madala at mapalawak pa natin ito pag nagtrabaho na tayo. Pero sa dahil di ka kinakikitaan ng galing at mukhang wala kang ibubuga hindi ka natatanggap. Eh napapagod ka na kakapasa ng resume at kakapunta sa mga interview na todo pustura ka pa pero wala din palang kwenta. So san pa ba ang bagsak mo? Lunukin mo na ang pride mo kesehodang nagtapos ka. Gaya nung ungas na nagtapos ng Law ano. Syet pare ang bigat ng natapos mo! Pero putcha diyan ka lang pala pupulutin. Putcha mga kasabayan mo bigatin na ikaw asan, ayan minumura at binubulyawan ng di kakilala. Tang!nang propesyon yan, tigasagot ng telepono. Nakakatawa. Alam nyo wag nyong sisihin ang iba kung di kayo mapasok sa trabahong nararapat sa inyo. Ibig-sabihin lang nun eh may mas magaling pa kesa sa inyo. Kasalanan ba nila kung limitado ang laman ng utak mo.
yeah joe. outstanding
.,.grave k nmn.,tpunan at bagsakan talaga??,pnu ung mga taong nkagraduate sa course na hindi nmn nila talaga choice?na kylangan lng nilang itake up ung course n un dhil no choice n?dhl late enrollee cla,dhl sa kakulangan sa perang png enroll?,masisi ma b cla kung sa call center cla nka pg apply at ntanggap agd??na kylangan nilang mg work n agd pra mkatulong khit papanu sa pmilya nila???,auz ausin m nga ang cnasabi m,daig m p ang wlang pnag aral sa pnag sasasabi m,
Anong tinapos mo at ano ang trabaho mo ngayon? Does having a diploma make you abrighter or a better person? Yung ilang mga malalaking companies in the tech industry now e binuo ng mga taong walang diploma. There’s Steve Jobs, Bill Gates and Mark Zuckerberg. Ilan lang yan sa napakarami. Ang nakakatawa pa dito, yung mga may diploma ang nagpapayaman sa mga college drop-outs na ito.
A diploma is not the answer to great wealth. A diploma is a symbol that you conform to the system. Not everyone who graduates and gets a diploma understand the course they just finished. The best way to educate yourself is by exposing yourself to the real world. A person with a genuine hunger for learning is always better than the one with the diploma.
yes! humahataw si Derrick! Panis ka ngayon TRader!
derick parang hindi ata maxado applicable dito sa pinas ung yayaman ka ng walang diploma, at parang mali rin na gawin mong examples cla mark at bill gates, dahil kahit college drop outs cla, harvard cla galing, naequipped cla maybe ng harvard to invent windows at fb, or simply geniuses tlga cla, either way hindi cla magandang justifications sa arguments mo… and kahit ako naman kung ganun ako kayaman kahit hindi na ako magaral ulit, pero hindi un applicable sa isang undergrad na nagwowork sa call center, hindi naman xa magiging milyonaryo dun… sana maintindihan mo ung cinasabi ko… hindi kita kinokontra, very diplomatic and safe kasi ung reply mo kay trader… very accepting, wala maxadong stand… and it aint bad… meddle meddle k lng…
pero to trader, i totally agree with you… kaya naman mababa ang tingin sa call center agents kasi kahit hindi ka tapos pwede kng pumasok, tapos taga sagot ka ng telepono, taga type k ng information ng tao, sisigawan ka lng, pang gabi ka pa, tapos kahit opisina ka pumapasok, hindi ka naman corporate manamit, hindi ka professional tignan kaya ganun… kaya sana maintindihan nyo kung bkt mababa ang tingin, kau rin naman nagbgay ng impression na yan eh… kung maaus kau manamit, kagalang galang, tapos ng pagaaral, eh bk magiba, though ung pagsagot ng telepono, hmmm…. ibang level na un eh
This is complete bullshit. I am an engineering graduate ng magstart ako sa call center 7 years ako. Nasa call center pa rin ako ngayon, pero as a Network Engineer na. I manage the entire network infrastracture. Me career din naman sa call center, yun eh kung gagawa ka ng paraan at di makukuntento sa pagiging agent lang.
It reflects on your mouth, Sir! Hahahah! Congratulations!! LOL!
The Call Center industry has opened up so many opportunities for graduates or even non graduates to be the breadwinners of their families and help support themselves and their families. Not to mention teach the agents better communication skills, sales, customer service, etc which will only help them in the future endeavors. In some cases, some have made this a career. For example, my first batch at Etelicare in 2001 was 10 agents. 1 is now VP of a big Call Center. 3-4 Genral Managers, and other at high positions in Call Center jobs or other companues. As discussed in the article its not easy to get hired and its tough environment especially with the hours. And u mention, props the economy in some ways, how about a lot of ways….. I arrived here in 2001 when the peso was at 58.5 which is good for me, but as you know as the pesos goes down, it shows how strong the economy of the Philippines is. When I arrived, the Call Center industry just started to strive,. now 13 years later the peso has been as low as 41 and now right around 43ish. Does that tell you something. Call Center industry has done more then u know. You think there is enough engineering jobs available for graduates. Just saying… Ingat
uso naman yata yung ganito
-sino malaki ang sweldo
-sino yung “in” or “out”
-sino yung mas magara pumorma at baduy
pero lets face it halos lahat ng trabaho ay mahirap naman talaga. hindi naman kainlangan i compare pa. At hindi din kainlangan mag sabi na “SA CALL CENTER LANG PALA” or sa “SA CONSTRUCTION LANG PALA” ETC ETC
SA CALL CENTER kahit pano maayos ang posisyon habang nag tra trabaho nka upo naka aircon (pero may nag rereklamo pa din na mahirap umupo ng buong shift etc) at nakaka stress dahil sa mga bastos na clients.May mga nag wowork n college grad pero meron din naman na undergrad. Kumakayod para maka survive at alang alang sa pamilya. May benefits.
SA CONSTRUCTION sunog sa araw nasisigawan din naman ng mga foreman at delikado ang trabaho sa pag akyat sa matatarik na lugar lalo na pag walang safety gears(hindi naman lahat sumusunod sa ganun diba) idagdag pa ang maliit na sweldo. May mga ume extra lang kaya kahit matepok sila eh wala namang makukuha na benefits. Karaniwan sa kanila walang natapos na kahit ano, kumakayod lang alang alang sa pamilya at para maka survive sa pangaraw araw.
suma total.. pareho silang mahirap wlang madali o perpektong trabaho. hindi na din dapat sisihin o punahin kung yung mga tao na grad eh mas pinipili yung call center. KASI LAHAT TAYO GUSTO NATIN MAKA SURVIVE SA MGA DAILY NEEDS NATIN or para sa FAMILY natin. RESPETO na lang natin ang lahat dahil may kanya kanya tayong buhay ang importante ang ating kinakain at binibigay sa ating pamilya ay mula sa malinis at marangal na paraan.
Nice one! 🙂
hindi niyo kasi naiintindihan ung tipo ng stress sa call center minsan eh. alam mo ung stress ng isang taong may social anxiety na nilagay mo sa harap ng audience. GANUN! Dun nako sa physical stress kaysa sa emotional stress. Siguro naman nag-aagree ka na mas matimbang ang emotional stress. reply
Daming inggitero dito hahaha! Pare-parehas lang na trabaho yan.
Kayong mga construction worker at iba pa, pag ikaw ba e nag-trabaho sa construction ng 5 taon e magiging supervisor ka o foreman? Pag nagturo ka sa eskwela e sa limang taon e master teacher o principal ka na?
Kayo namang mga taga-call center. Kaya nyo nga i-pronounce ang “spiel” o “discribe” pero di nyo naman kayang i-spell wahahaha! Parang tanga lang talaga wahahaha! Nagmamalaki e bopols din naman pala.
Comment kayo ng comment e kayo naman pala nagpapasama ng imahe ng industriya nyo dahil ang tataas ng ihi ninyo. Nakatikim lang ng aircon e akala mo na kung sinong executive na. Mahiya kayo sa balat ninyo. Wag banat ng banat kung palpak din lang naman ang ico-comment.
Yung iba naman diyan na kung makapang-insulto ng mga nagta-trabaho sa call center, malamang di kayo natanggap dahil nagmumura naman English ninyo lololol! Isalpak nyo na lang sa baga yang diploma ninyong di ninyo mapakinabangan hahaha! Baka yung titser ninyo sa English e nag-apply din sa call center pero bumagsak. E paano pa kaya kayo na tinuruan nung bobo ninyo na titser. Dinamay lang kayo sa kabobohan nya hahaha! Hawa-hawa lang yan.
Wag na kayong magpagalingan. Yung mga mahilig mag-ingay yun yung mga walang trabaho o kaya e palpak palagi ang trabaho dahil nuknukan ng bobo!
►►►hindi mo ba alam at napapansin yang sarili mo ngaun na nagmamagaling ka??
Wala ka bang imahinasyon at pati pangalan ng lead ng Metallica e ginaya mo? Rakistang poser ka ba?
►naapektuhan sa username? laki naman ng problema mo. fucking dick yu
napakawalang sense mag-comment nitong si james
James Hetfield (not the real rocker) is a fag. You feel me inside you fag?
…..fucking derrick Yu’r throat! ◄
@the rocker poser
Yeah, my throat hurts… from moaning… You give great head fag!
►Yu! suck it dErricka.. thatz my protein.. ur healthy now dicksucker!
►sorry for ur hungrymouth-favor,, I cant fuck ur ass
You don’t have anything to fuck an ass with Jimmy Boy! If you can plug that half-inch so called dick of yours to any hole, then I applaud you for doing such a good job. My advice, drink a lot of liquids so that powdery substance you call your semen gets hydrated. Some mom might mistake it for formula to feed their babies with.
nagtatalo pa kayo….eh wala namang mahirap na trabho ngayon.! kahit ma pa call center, construction, janitor, etc. lahat yan mapapagod ka.! ang mahalaga marangal ang trabaho mo at binubuhay mo yung pamilya mo sa marangal na trabaho.
Ang galing mag salita nang mga taga-call center. Kung di pa alam ng lahat, eh scripted naman trabaho nyo. May script kayong sinusunod base sa process nyo. Wag kayong mag-magaling, dahil walang call center agent na di nag-training nung script bago sinabak sa production line! Kung utak ang babasehan, buti pa nga yung nasa construction eh, babasa lang ng plano, alam na ang gagawin! ang yayabang nyo!
Kung gusto nyong respetohin, rumespeto kayo! Kapal nyo!
Alam mo ang ibig sabihin ng “template”? Ang bobong ahente, kung ano nakalagay sa script, yung lang binabasa. Ang mahusay, ginagamit nila as a template yung ibig iparating ng script. These people produce their own lines and pitch as long as they are within the parameters of the script.
Kung bobo ka na nakapasok, paano ka pa makapag-interact sa customer mo kung yung simpleng English conversational dialogue e di mo magawa. Kita mo yung word? Interaction? Ibig sabihin, may magandang palitan ng kuro-kuro from both sides. Pag script lang binabasa, walang magandang interaction.
Subukan mo kayang magbenta ng CRM o SAP at tingnan natin kung di dumugo ang buong katawan mo sa mga usaping technical.
damn Derrick! Ang bangis mo!
Hahaha! Script? ano yan drama? Ahahaha! Positive, BAGSAK ka noh! Hahaha! 🙂 Peaceout! LOL
Do people die when you give your caller a wrong answer like when a doctor makes a wrong decision at the emergency room? Do planes crash and people die when you failed to satisfy your client like when an air traffic controller miscalculates his readings? Do you die when you get overwhelmed with calls like when soldiers get outnumbered by their enemies? Please, get real…
►yeah right ↓↓↓ ”wag kc magpaka-special. mapupuno kau ng reaction. hindi kau special mga arteng Call Center Agent pra i-treat ng special at magreklamo. hindi nyo nasabi yan nung nag-apply pa kau
Ito ang isa sa mga nakaka-bwisit sa mga call center agents. Papasok yan ng fastfood at oorder ng pagkain, pag di magkaintindihan o mainit ang ulo, magi-ingles na yan! Mabuti sana kung diretso ingles e! Nagmumura ang grammar ahahaha! Dami kong kilala na ganyan. One thing I notice sa mga kilala ko na ganyan, puro insecure. Yung akala mo lagi e inaapi. Yung tipong kailangang nakaporma palagi para mapansin. Itong mga ito ang sumisira sa image ng industry na ito.
Same attitude pag sinita ni manong guard. Kung mga makatingin e nakapanliliit! Subukan mong sa mga guards sa RCBC ka mag-inarte at gugulpihin ka ng mga yun hehehe!
Ito ang pinaka-pangit na attitude ng mga yan. Nagkukumpol-kumpolan during breaks. Wala ka halos marinig kundi negative thoughts against their bosses and the company. Araw-araw maririnig mo itong mga ito. Ampangit nito ampangit noon. E bakit di na lang mag-resign kung ganun pala? Pumasok ka jan so tiisin mo! Pag sinita naman ng mga boss e tameme at di makapag-reklamo!
tae ka james! stressful siya pero hindi naman kasing stressful ng binanggit nitong si Mr. Isaac. Napaka-OA niyo kasi eh.. Natural mas stressful ung habang nagoopera ang duktor or kaya naman sundalong nasa giyera. Ang problema lang naman kasi sa call center constant ung stress factor niya every hour. nakuha mo? sagot!
► hahaha… special ang stress ng call center. unlike sa iba. special kna!!
enjoy it forever.. .
..I.,
Yeah they do. 911 calls get routed to a call center. Giving the wrong information to the EMS could mean life and death. Those who fill patient’s medical information for different US hospitals are also done in a call center. Errors in patient’s predispositions could mean death and a huge lawsuit against the hospital.
Give these guys some credit. It’s not as easy as you think.
salamat sa call center dahil may matatakbuhan na work ang mga undergrad at graduate ng college na otherwise ay walang trabaho…ang mga nalagpasan na ng age requirements nagkatrabaho din..mga pinoy talaga tayo..making big things about otherwise eh simpleng bagay lang..humihingi lang naman ng tamang respeto bilang manggagawa ang author..WALANG MADALING HANAPBUHAY…kahit ano pa yan may kasamang JOB HAZARD…May required na kakayahan para magampanan ang trabaho…gusto ko itry ang call center pero sa nakikita ko at naririnig sa mga kakilalala na nagtatrabaho dun, mas lamang ang nahihirapan kaysa masaya at kuntento…..marami na ako na try kusinero, roomboy,piyon, taga basag ng bote sa pagawaan ng alak..nag banda {pinakagusto ko}..nagtraysikel driver…lahat may negative at positive …pero suma tutal masaya ka ba? nag eenjoy ka ba? kung oo..di ka dapat maapektuhan kung anu man ang tingin ng tao sa trabaho mo…kung apektado ka di hanap ng iba..pero wag na wag maliitin ang trabaho ng kapwa..sabi nga sa DESIDERATA ..Keep interested in your own career, however humble it is a real possession in the changing fortunes of time…meaning kung ano expertise mo be proud ..hindi lahat kayang gawin ang kaya mo…salduhan na lang natin bawat mangagawa na handang mag papawis , malagay sa alanganin at magsakripisyo para mabuhay ng marangal ..
magtrabaho nalang kayo ako na bhala magwaldas sa TAX na binabayaran niyo…dahil sa hirap at tiyaga nyo..naging closed ko c justin bieber…hahahaa
kahit anu pang trabaho ang meron ka lahat yan kailangan ng respeto as long as malinis ang trabaho.. ke contruction worker, Call Center agent, factory worker, traffic aide, security guard, doctor, abugado at kahit ano pa yan. At lahat ng iyan may kanya kanyang pagkakaiba. Isa lang ang pareho sa kanila.. LAHAT YAN MAHIRAP..
Bottomline respect everyone! If someone made his/her comment about this! respect it! walang mali! Kung katangahan ung comment niya Respect!! Diba?! isipin niyo humaba diskusyon dito! why? walang respeto sa isa’t isa….
Damn right! People need to cool down. No one here has the god given right to diss other people. I think it goes something like “you get respect when you how to respect”? Wel that sounds right. haha.
Alam nyo, magkakaiba ang work depende sa field mo, pero sa mga nababasa ko sa comment.
kayo mismo nagpapababa sa sarili nyo. Everything is a chain, lahat yan connected, kaya nga magkakaiba ng field eh. ang pinaka main topic, RESPECT. mga putang ina, rumespeto kayo. sa commento ng iba..
Equal high respect for all of us who works hard for the money to feed our families and sharing blessings. Just imagine an environment where call center agent lends skill in english proficiency to an engineer who also shares technical knowledge to an accountant who shares financial independency skills “over a cup sa starbucks”!…Ayos di ba! Sa mga mahihilig ng gimiks at gastos, ubusin ang sweldo 15th/30th, 10 years had past me maninigil sa yo..etiher- Health or Financial status mo (ala bahay, car,etc meaning walang basic needs as one grows up)…LOW Resect sa mga tambay na alang ginawa kundi tumoma araw araw =)…at mga spoiled brats na asa sa magulang sa age na dapat nagtratrabaho na sila..Where’s the fun and self-respect in that?
Ang gusto lng naman iparating ng article na toh is to respect the call center agents,,,un lng nmn..kya hindi ko tlga magets kung bakit kelangan pang icompare ung ibang trabaho..ok sabihin natin na almost the same lng ung hirap namin sa iba na mas mahirap lng ng konti ..ano bang punto nyo ?..respeto?..nirerespeto nmn namin kau kaya nga kami humihingi din ng respeto snyo and h’wag iunderestimate ung trabaho namin, sana naintindihan nyo kung ano ung gusto naming iparating and sa mga nagwowork poh dito sa BPO wag na natin palakihin toh kasi humahaba na ung usapan natin pero wala nmang pinatutunguhan.If hindi tlga tayo maintindihan well ganun talaga we can’t really please them..basta tayo alam natin sa sarili natin na hindi gnun kadali ung mga ginagawa natin.Kung marami mang inuundersestimate ung trabaho natin for sure mas marami naman nakakaintindi sa’tin.
Guys kung nabasa nyo almost lahat ng comments dito , karamihan panay negative.We guys became haters..I do respect na we can say anything here pero sana maisip din natin kung makakatulong ba ung comment natin o hindi..Hindi naman natin kelngan magconcenrate sa negative feedback ,,,why don’t we just move forward for resolution?If ung next na magcocomment is for good,,then saludo poh talaga ako sau =)
Well said paps! Never stoop down to their levels, stand proud despite all of their criticisms. Making much noise about their buzz will only make y’all look lower. Perhaps they are being like how they are now due to lacking of passion and love for their crafts, or they are so darn proud of what they do that they dont want to accept that somebody else’s work is a notch harder. Like what Confucius said, “Choose a job you love, and you will never have to work a day in your life.” So in all actually, since and if you indeed love what you do, you are and will always be ahead of everyone else. No work is easy even in the stone age, it just depends on that individual’s perception of hardship. Just my two cents… 0(*,_^)0
Hahaha 50-50 ako dito.
mas ok magwork sa callcenter kesa wala, tambay, adik kriminal, tama ba?
Wala namang madaling trabaho eh…kung iisipin mo talaga lahat naman ng trabaho eh mahirap kaya lang depende sa level…base sa observation ko totoo talaga na mahirap yung nagcacall center especially pag mag apply ka pa lang…grabe naman talaga yung pagdadaanan mo…in some points same din naman pag nagaapply ka ng iba rin na type ng trabaho sa ibang company…in my opinion si sir na nagsulat ng blog siguro may experience siya na hindi maganda sa iba…might be di man sa harap nya sinabi yung “sa call center lang pala nagtratrabaho” baka parang pailalim na sinabi yun ng sino mang pontio pilato na narinig nya…in fairness kahit sino naman na mahal and proud sa work nya will feel man the same kay sir…about naman sa sweldo oo malaki naman talaga yung sweldo nila compared to some office/field jobs…di naman lahat ng taga call center mayabang sa kinikita nila…marami din namang tahimik lang pasimple…kung may iba mang nagyayabang siguro dahil yun sa english language efficiency nila kumpara sa iba…sa AIDS issue wag lang i generalize lahat ng call center agents ah…Let’s respect na lang each other ah…lahat tayo iba iba man ang trabaho…iba iba man ang level ng hirap ng pinagdadaanan pareho lang tayo na kumakayod para may maibili ng kailangan natin para mabuhay.
Napagdaanan ko rin po yung graveyard shift noong naging medical transcriptionist ho ako kahit na may incentives pa hindi kaya bayaran yung pagod mo…im blessed lang talaga na ngayon wala na ako doon grabe sedentary lifestyle and stress…thank you apple for hiring me…
para sa nagsulat ng blog…sir sige lng kalma lang ah…hayaan mo na lang sila ganoon talaga sir di ka nila maintindihan kasi hindi nila naranasan yung naranasan mo kumbaga di kayo same field of experience….wag mo na sila isipin ang importante may trabaho ka at sumusweldo para masuportahan mo yung pangangailang ng family mo.
para sa mga nagcomment at mag cocomment: wag na kayo mag away respect na lang natin yung opinion ng iba ah…at wag i cocompare yung trabaho nyo sa trabaho ng iba…kasi iba iba naman yan eh…ajaninjutsu!
Siguro ang mali lang sa post na ito eh yung bahagi kung saan ikinumpara ang mga ‘Call Center Agents’ sa ‘Factory/Construction Workers’. Pero kung iintindihin mo ang laman nung mensahe, hindi naman iyon ang gustong ipunto nung gumawa nito. Kung babasahin mo maigi, simple lang naman ang laman – pang-unawa at paggalang sa kung anumang trabaho/propesyon mayroon ang isang tao. Walang diskriminasyon, Walang pagkukumpara. Tulad ng dinidiin ng mensahe, RESPETO. Sana huwag tayo maligaw sa ibig ipaintindi nung post dahil sa maling pagkukumpara.
Sobrang dami namang tanga dito. Nagsama-sama na ‘yung iba’t-ibang trabaho at iba’t-ibang paniniwala. If you want to be a call center agent, then be a good one. Ga’nun lang kasimple ‘yan eh, wala namang pakialam ang ibang tao sa stress o laki ng kinikita n’yo. Kung gusto mo naman maging construction worker, edi mag-construction worker ka. Ang dami n’yong problema. Wala namang namilit na maging ganyan ang trabaho n’yo, you chose that! You have to accept everything that comes with it including the perception of people on the kind of work that you do.
I definitely agree with you! But dont you agree that adding salt to injury hurts? If you will look further into details of the said blog the writer is plainly asking for a little respect that he feels majority of the BPO employees didnt get from the public point of view, thus, expressing his dismay via this blog. I assume you are one of those people who perceive what kind of environment these so called quote and quote call center agents do for a living. I suggest to everyone, not you whom I replied though to try and re-read the blog before casting your comment be it good, bad or just your everyday layover comment. Just my two cents…
“..it takes a lot of sacrifice and yet it is classified by our system as a factory worker category…”
WE SHOULD READ between the lines!!! never nyang tinuligsa ang pagging construction or factory worker ng iba! magisip nman kau!
EH KUNG MATAAS SAHOD NYO? EH ANU NAMAN? IKAYAYAMAN NYO BA YAN! EH MALALAKI PALA SAHOD NYO EH, BAKIT HINDI KAYO MAG TRAVEL ABROAD? O BUMILI NG JAGUAR? ANG YAYABANG! EH CALL CENTER, TAPUNAN LANG NAMAN NG MGA WALANG MAHANAP NA DISENTENG TRABAHO YAN EH!
Pasensya na. Low-end na Benz saka BMW lang po kayang bilhin ng mga taga-call center. Bakit ka pupuntang abroad para lang kumita ng pera e nandito na ang magandang sahod at nandito rin pamilya mo. Ano, maga-abroad tapos iyakan sa Skype dahil miss na mga kaibigan at pamilya? No fuckin’ way! Ilang henerasyon na po ng mga Pilipino ang lumaking walang kasamang magulang ang mga anak because of the “promise” of big bucks abroad.
Pahabol, 1 in 1M na lang po ang Pilipinong “selfless” kaya naga-abroad. Kaya yan naga-abroad e dahil gusto makabili ng ganito at ganun at di dahil may pamilyang magugutom. Kung isa man yan sa rason, secondary ang pamilya sa reasoning nyan. Sarili muna ang uunahin.
Check business policy Sir. And please include reading or watching news. It will help you. Have a good day!! 😀
Respect.
Ang mga taga call centers kase, di maiwasang di ma-adopt ang ugali ng mga customers nila kaya ang yayabang, daig pa ang westerners. Ang mga taga call centers reklamador (sa management) ayaw naman magsipag-resign, and kung magresign man, lilipat lang sa isa na namang call center. Yung sinabi nung isa sa taas na pag umorder ng pagkain sa fast food, patok yan. Hindi lang nabigyan ng ketchup, maghahanap agad ng manager. Alam kase nila ang concept ng customer service, pero most of the time OA na. Ang mga tagal call centers, feeling special kahit hindi naman dapat.
Pag tinatanong ako ngayon kung saan ako nagtatrabaho, I still cringe pag sinasabi kong sa “call center po.”.
I respect all arguments here, everyone has the right to be equal up to some point. However, the English was very bad considering that call center agents, especially in the Philippines, are regarded highly when it comes to language proficiency. I hope you guys speak better English than you write. Cheers
Haha! Good one! Like I always say… di mo kailangang mag-Ingles para magmukhang matalino…. at di nakakabobo ang paggamit ng Tagalog. Nag-i-ingles ka nga, pero mali naman, e di wala rin. Tagalugin mo na lang kesa mas mapahiya ka. Walang namang masama sa paggamit ng sariling wika.
hahhahahah
I wonder why people demean other people. And I wonder why other people get more bitter when they’re older. There is nothing easy with being a call center agent. My mother is a call center agent and she’s the one supporting us. Yes, I am only a student and you might think that I don’t know this or that. Pssh. She’s working hard to give us an education. What is wrong with the world? Insult here, insult there. Don’t generalize that all call center agents are like that. Tsk tsk. Society nowadays. I”l be praying for you all. God bless.
ang mahirap kc sa iba kahitsino dito walang disciplina. Buti pa ung Guard Nanliligaw ng mga taga call center hehehehehe
want extra income while you sleep?
PUTANG INA NINYONG LAHAT. LAHAT KAYO BOBO AT WALANG PINAG ARALAN..
kung makapag’mura naman., ikaw ba may pinag’aralan? kung meron man, well, parang wala kasi e.
may pinanghuhugutan ito tsk tsk
hindi naman tama na maliitin natin trabaho ng bawat isa… marangal naman yung contruction work,ah… nasubukan ko na yan… hindi biro maghalo ng semento, magpala… kayo nasubukan nyo ba yun? nakapagbenta na ako ng yosi sa kalasda. bote jaryo. lahat yan nasubukan na bago ako npunta dito sa call center. still, as long as you do not steal from someone els, you still have an honest means tosurvive, i salute you. pero maging patas naman tayo. hindi naman fair na ikumpara ang trabaho ng isa sa iba. mas mabuti na tanggapin ninyo na hindi kayang gawin ng isa ang ginagawa ng iba sa ibang aspeto…
I feel yah bro! Same goes for me I can say with all honesty (Kapentero, tubero, driver, technician, construction, etc.). Ika nga nila Jack of all trades tayo. Our adaptability level is way beyond world class level. Well I could say thats one of the best traits of us Filipinos, however, the sad part is we also have the most unwieldy attitude running up our ass for so long (Crab-mentality). Thus, negating all the good if not the best traits of this so called little midget people from the Pacific (a 6 footer dude here though) lol. Look at us now, still where we are at if not deeper in the quicksand of economic failure. Why dont we all set aside all our differences and work together to cover each and everyone else’s weakness in every aspect. Parang DOTA o HON lang yan eh, may support, may hitter, may pang late game, may ganker. LOL That last part was a joke though or somewhat something to lighten up this so long thread. Anyways, Just my two cents.
Very
Very well said, mga edukadang tao din po sila at magaganda at mga guapo pa. Hindi naman po sila basta basta makakapasok sa call center kung tanga at bobo ka. Talagang may mga taong mahilig manlait akala mo sila pinanganak na may golden spoon sa bubig. Sir or madam, to hell sa mga makitid ang mga utak. I salute all call center employees, keep up your good work. I’m very proud of you guys. GOD Bless you all.
Well , you really need to consider many things to be part in this industry . Patience , intelligence, flexibility, attitude and personality .. For those people who see this career as nothing .. Im telling you guys .. . This job is indeed challenging !
Fluent in English! that’s it!
anong challenge?? e same old shit ang ginagawa nyo araw araw…
Just to be fair, maraming pong aspect ang Call Center. Ang akala ng marami, English lang ang kailangan. Pero, meron din mga Call Center na kailangan mag troubleshoot ng Router, Switches, etc… Hindi po ito scripted. Personally, pag nag troubleshoot po kami ng Routers and Switches, debug code ang ginagamit namin at walang tool para automatic sabihin sa amin kung ano ang problem. Peace po.
anung language ung dinedebug nyo?
Agree ako dito! We are even considered as young heroes!! Compared sa tax na binabayad niyo, mas malaki ung kinu cut mula sa dugo’t pawis namin. Proud akong maging isa sa kanila 🙂
I respect you, man… pero kung tax pag-uusapan, ANLAKI RIN ng binabawas sa akin (25% na yata ng suweldo ko). Di ko kailangan maging call center agent para mahuthutan ng gobyerno. Wala naman tayong magagawa diyan. The point is, kahit anong trabaho mo, nagdedepende ang buwis mo sa laki ng suweldo mo. And it doesn’t mean we deserve more respect kesa sa mga empleyado o trabahador na mas maliit ang tax. In the end, pare-pareho lang tayong nagpapakahirap kumita, at pare-pareho lang tayong nagko-contribute sa pork barrel ni Napoles. 🙂
anung young heroes! muka mo young heroes!
Engineer kuno pero barubal lol!
buhat bangko lang?? haha i pity you…
lol. another reason to hate them 😀 ang yayabang talaga
Sa puntong ito, meron po talagang Call Center Agents na mayayabang, Pero, meron din pong humble. Like in any job, meron talagang maaangas at mga humble. Call Center or Construction Worker, lahat po sila deserve our respect. Maliit man o malaki kumita, pare-pareho pa rin po tayong Pinoy. Let us support one another. Salamat po.
I work in a call center at habang hanger ako eh call center LANG ponagtatiyagaan ko. Oo mahirap trabaho dun pero wag niyo naman ipag mayabang ang 30K eh malayo naman sa katotohanan yun. Kahit sa iba-ibang account sa loob ng same company (call center) napansin ko kanya kanyang pasiklaban din. I’ve worked for 4 BPO’s already napansin ko halos pare-pareho ng ATTITUDE ang mga tao dun, lalo na yung galing sa reputed companies pero aminin niyo mas barat magpasweldo ang malalaking BPOs. Ang hirap kasi sa atin pinuri lang ng ibang pasikat na, feeling nakakalamang, not just for CC Agents but for file workers na OFW din, it’s not Filipino mentality but it’s human nature. Wag kayo magpasikatan kung sino kumikita sa inyo ng malaki baka hipan lang kayo nila Napoles, instead be proud nakakakain ka dahil sa marangal na trabaho, whether construction worker o basurero, manager o CEO kasi pag namatay na kayo UOD lang din makikinabang sa inyo. Pero ang kayabangan pag dating sa profession eh Pride, wala naman sa amin kung andyan ka sa posisyon na yan be proud nalang pero not boastful kung mas mataas ang posisyon niyo oh mas malaki sweldo niyo. Marahil mas matalino ka sa amin pero sa field lang na yan, pero try mo field namin kung kaya mo. Masasabi ko lang na matalino ka kung alam mo gawin lahat ng bagay. Mas saludo ako sa mga construction workers kesa sa nag oopisina kasi kung hindi rin dahil sa kanila malamang sa kalsada niyo ginagawa yang mga trabaho niyo at hindi sa magagandang gusaling itinayo nila. Bala balanse lang ang buhay at lahat yan ay ayon sa Diyos. Malay mo bang ang dating panaderong si Manny Pacquiao naging multi-millionaire na? Baka isipin niyo lumayo ako konti sa topic, but that’s what I call FATE. At yung isa diyan makalait sa di makatotohanang 30K na compensation sa Call Center eh malay mo one time teh MANAGER na siya ng pinagtatrabahuan mo. Peace lang tayo lahat. Be proud of your Jobs, and no matter what your profession is, GOD still loves you. Hindi humihingi ng resume at nagchecheck ng bank account sa langit.
Mga pards wag nmn kayo mayabang, pagnagsuntukan tayo iyak kayo lahat e XD
hahahaha
all jobs are something to be proud off,, coz we all work hard for it.. i agree may mga reps din kc tlga na makikitid ang utak and mayayabang, parang kung iisipin mo “pano sila naka pasa.. but for those whose mocking us and telling us na “call center lang pala” ask your self if we are not working as call center reps, would you even have a job? coz ill tell it to you now there are more competent people in the BPO industry suited for the JOB that you have right now.. and most of us are not here because we just want an easy money.. were here because we found something in this industry that we came to love.
nakakaloka naman ang mga comments dito. I don’t think there’s a need to compare which job is greater. I believe lahat naman ng jobs my pros and cons. But true enough, i agree with what the writer of the article said. I’m an agriculture graduate but my first job was a call center agent. My family opposed but I held my ground. Fresh from college and I didn’t know which path to take, a friend of mine said “apply ka dun madali lang makapasok!”…I was so excited that i prepared the requirements needed by the company and applied. Mind you not everyone who applies gets hired (like all other jobs). There are skills required just like in any other jobs. But it’s really hard because there’s too much stress involved. After the interview there would be weeks of training. You gain friends but as weeks go by you say goodbye to them. In our batch we were 30 when we started and only 12 of us passed. Which becomes a stress when you get really close to those people and eventually lose them. There are irate customers, your stats especially if you are very competitive you would want to always get a 100%, the constant change in schedule plus the fact that if you work at a graveyard shift you lose your normal life….these are just some factors why it seems to be harder to work as a call center agent.
I didn’t earn 30k in a month but i was happy earning my own hard earned money. I was single, i always went on OT so i could earn more which translates to more shopping for me. To others 30k may just be your tax but to most FIlipinos that’s really a lot. Let us not forget that not all are given the privilege to study in universities. So what’s the quickest and easiest way to earn big bucks? Eh di magcall center. Not all fields naman gets paid like 150k a month. Even if i graduated from the top university I don’t think I’d be earning that much unless I have been employed in the company for decades. Especially if you work for the government, But earning 30k a month is already big if you have a family that you have to support. For others they have no choice but to make it as their career. We really don’t have to compare and pull each other down. We should be proud that we have a decent job and that we should all be respected. Drivers, maids, caregivers,construction workers, domestic helpers etc…we should not look down on them because we are all human beings that deserve to be respected. Do they not deserve the same level of respect that we give to doctors or lawyers?Are they less of a human being than those in the public office who just use their positions to grow richer?
I learned a lot from being a call center agent. You’d meet a lot people since they just come and go….even harder to track down who’s REALLY single or married. You’ll get to talk to clients who are nice while some are just plain dumb, racist and narrow minded. But in spite of all these, you have to get past those experiences and just try to do your job the best that you can. Because that’s what matters We should all learn to be humble.
I truly agree. I salute to this writer… Everyone is title on their own opinion. Pero sana bago magsalita magisip muna. Subukan niyong pumasok sa BPO industry para malaman niyo.
@mimomiko, you don’t know a thing so better step off.. cause you’re “s” comment is one “ef” lame..
“lang” meaning na “bakit yan lang eh graduate ka ng 4 year course?”
NOT “lang” na madali lang yung trabaho.
Okay naman mag call center agent para sa mga undergrads and “too-late-to-start-a-career”.
Ang hindi ko lang mataggap is yung mga fresh grads na walang tyaga mapunta sa career path tapos mabubulag agad sa malaking sahod tapos magmamayabang pa.
Try to think long-term and learn the difference between a “job” and a “career”.
Guys. relax.
Dapat ang main point dito dapat wag natin gamitin ang phrase na ” Sa [insert job here] lang pala nagta trabaho.” Kasi parang minamaliit lang natin yung trabaho. nila.
Buti sana kung “Sa tagabugaw lang pala nagtatrabaho” ewan ko lang kung ano ng comment niyo dun.
Ikukumpara ko ang trabaho ko bilang customer associate sa isang courier company at sa CC agent na sa tingin ko ay hindi naman masyadong nagkakalayo.
Pareho kaming nasa linya ng customer service. Napapagod mentally dahil sa mga natatanggap nating mga complaints, etc. Tumatanggap ng mahigit 100 na customer queries/transactions kada araw. Napapagod physically dahil kailangan din pumasok ng mga holidays sa kadahilanang nakaassign sa mall. Pero masasabi ko na mas mabigat ang trabaho ko kumpara sa kanila. Bakit kamo? Naranasan ba nilang may inaasikaso ka na customer biglang may sisingit na isa para magtanong ng presyo at may isa pa na magrereklamo tungkol sa nawalang bagahe o dokumento tapos biglang tutunog ang telepono? Na hindi mo na alam kung sino at ano ang uunahin dahil panigurado pare-parehong magrereklamo kapag hindi mo agad naasikaso. E ung mashort sa kaha? Malamang matutulala ka kakaisip kung paano nangyari un. Mababa ang sweldo against sa workload. Panigurado may magtatanong bakit nagtitiyaga ako? Nageenjoy kasi ako sa trabaho ko. Kahit mababa ang sahod, nagagawa ko parin humarap ng nakangiti sa mga customer na darating na parang naglalaro lang. Kung makakakita man ako ng ibang trabaho na mas malaki ang sahod, sisiguraduhin ko na gusto ko hindi dahil malaki ang kikitain ko, kundi alam kong mageenjoy ako. 🙂
Sabi nga ni Confucius, “Choose a job you love, and you will never have to work a day in your life.”.
Nasa ugali na talaga nating mga pinoy ang pagiging katipunero gaya ng ating mga ninuno. Hindi papatalo. Kanya kanyang opinyon, kanya kanyang saloobin. Hindi lahat kaya nating paluguran. Pero kung anupaman, RESPETO ang dapat nating ibigay sa bawat isa. Walang trabahong madali. Kaya dapat nating ipagmalaki dahil pinaghirapan nating makapasok sa mga trabaho na ito. At hindi para manghamak ng ibang tao dahil lang sa mas maliit ang kinikita nila kumpara sa laki ng kinikita mo.
Wag na tayong magpataasan ng ihi. Pare-parehas lang naman tayong kumakain ng kanin e. 🙂 Good vibes lang.
Ang ganda ng quotes ni Confucius… Tama. 🙂
Wag naman sana defensive ang mg call center agents… Paere-paeho lang ang mga trabaho noh
Depende lng nmn sa tao yan.. ika nga mind you own business
pro payabangan mga comment..
Base sa mga nabasa ko, kanya kanya kayo ng opinyon at komento. Pero hindi ibig sabihin nun eh may mananalo sa pag aargumento nyo. lahat may kanya kanyang punto, pero ang masasabi ko lang walang patutunguhan ang pilipinas kung mismong mga pilipino eh nagpapataasan ng ihi, nagpapayabangan, at the end of the day ano napala nyo? may nanalo ba sa inyo? bawat komento humahaba lang at napupunta sa walang katuturan na bagay. Ang pinakamaganda nyo magagawa ay respetuhin ang trabaho ng bawat isa, hindi ung may marinig lang tayo na masakit sa tenga eh makikisawsaw na din tayo, patutsadahan ng mga salita na wala naman saysay dahil lalo lang pinagmumulan ng palitan ng mga salitang hindi maganda. sa tingin nyo nakakatulong ba? ano ba ang gusto nten patunayan sa ating sarili? kung nakapagsalita man ang author nyan malamang ay may pinagdadaanan sya at respetuhin naten, konting may masabi lang akala naman naten aping api na tayo, maging proud na lang tayo kung anoman ang trabaho naten ngayon, wag na magpayabangan ng mga sinusweldo dahil pera lang yan nauubos din at kahit gaano pa karami ang pera mo tulad ni Henry Sy kapag namatay ka hindi mo masasama sa hukay mo yan. kaya i enjoy mo ang pinaghirapan mo, kung sa tingin mo eh malaki ang sweldo mo bakit hindi mo ilaan sa mas importanteng bagay o kaya itulong mo sa mas nangangailangan sayo eh di nakatulong ka pa, pogi points ka pa kay lord. Naranasan ko din mag call center totoo lahat ang mga sinabi nila, nag resign ako at kung ano ano trabaho din ang pinasok ko, naging ahente ako ng lotto tickets, nag driver ako, pa extra extra sa mga kakilala para lang may racket ako dahil sa totoo lang kahit na sa sarili mong bansa ka may deskriminasyon pag nag aapply ka sa trabaho, andyan may age requirements, hindi graduate at kung ano ano pa, pag naman hindi ka trip ng nag iinterview sayo kahit qualified ka pa minsan nadedeny ka, totoo un kse may mga kakilala ko na interviewer na ganun ang ginagawa pero take note hindi ko nilalahat. ang laman ng bawat salita kailangan iniintindi din hinsi porke may nasabi lang na hindi kanais nais big deal na sa pandinig at magbabato din tayo ng hindi magandang salita. sa tingin ba natin magandang asal ito? imbes na magreklamo bakit hindi tayo magsikap? hindi naman habang buhay nasa baba ka. mabait lang ang diyos dahil ngayon binigyan nya pa rin ako ng maayos na trabaho, hindi nga lang ganun kalaki ang sweldo pero marunong akong makuntento, wala sa priority ang mga mamahalin gadget dahil kapag inalat ka at tinutukan ka ng baril sa ulo kawawa ka, wala ka magagawa kundi i donate ito sa holdaper. Ang poblema kse sa atin ibang mga pilipino kahit kapwa natin dinidiscriminate pa naten, kung walang mahirap sino ang magiging basurero? I doubt it kung kayang gawin ng mga mayayaman at mapepera ang magkalkal ng basura para lang may mapakain sa mga mahal nila sa buhay. bottomline matuto tayong rumespeto ng bawat isa, mahalin natin ang bawat isa, magtulugan para sa ikauunlad ng bawat isa at wag pairalin ang crab mentality. I’m sure sa 10 makakabasa nito, pasalamat nako kung may gagawa na 1.
Non-sense article.. i’m not even against call center industry in fact they contribute a lot in our economy however, we must admit that call center career is like a dead-end career no progress.. after reading the article many of us didn’t even know the meaning of being “Humble”. they’d just saying that “I am better than Him/Her” , ” I have a big salary 35k++ etc.”. yeah we got that part but ask ourselves am I contended with this career? is this the right job for me? or do i have more options to choose?. Listen, as I observed there’s a lot of potential people inside of this industry. some of them might be a good Enginner, IT professionals. etc. dont waste explore more. you must possess the mentality of having self-innovation. anyways, people its all about the “Passion” and “love” on what you are doing. but please for some all center agents who will read my comment. “Be professional”. Learn how to respect others. We created equal so treat equal. Job is Job. in tagalog nga eh “Wlang madaling trabaho” we must learned to appreciate things. thank you God bless!
-Tambay lng..
Why would everyone fight and argue about these things (which job is tougher, what society thinks, etc) when in fact the most important part is you work and earn money in a good and honest way? Should it matter which job pays the highest or getting the most respected job? Each and every job works in unison to run the world dont you think? Being a fisherman, trash collector or being the CEO or the president of the country or being a call center agent or a factory worker…
Don’t you think the world will still go around and progress if 1 of these jobs were not created?
so………….. may natutunan ba kayo sa pagiging call center agent??? “Hello! This is Richard Parker! How meh ah help you today!!!!” Buti na lang natauhan ako at hinde ko pinagpatuloy ang pagiging call center agent. Dead end job ito, pang exp lang baga! 30k???? Sweldo lang ito ng project staff sa isang sangay ng DOST ah, wala pang tax LOL
Illegal ba to Sir? hahahah!
tsk,, tsk.. after reading the blog.. nahabag ako sa mga call center agents.. that’s true.. para tuloy ako nagsisisi dahil ang taas ng boses ko habang kausap ang MGA customer service representatives (CSR) ng PLDT dahil 3 weeks akong walang connection (accidentally na-KARET ang cable wire ng nagpuputol ng halamang gumagapang ang mga taga PLDT)puro pangako ng mga CSR that matter will be forwarded as soonest as posible.. Kaya lang, bigla ang aking pagkadismaya.. dahil sa mga NAGMAYABANG at NANGHAMAK NG KAPWA na call center agents regarding their wages.. Kelangan pa ba talagang sabihin iyon? Makapagyabang lang? May nagsalita pa nang ” ang sarap ng buhay dahil maraming chicks dahil sa sweldo nila ” Haaaisst.. mga taong kapag nasaling ang ego.. lumalaban,… ng hindi iniisp ang mga sasabihin na ang maling mabanggit ng isa ay kasiraan ng lahat.. Lahat naman ng trabaho ay mahirap.. Kung inihalintulad man o ikinumpara ang construction worker sa CCA,,, walang problema dun.. tama sya (kahit ako ayokong mag-construction worker dahil mas mahirap yun kesa trabaho nyo) hindi rin naman physical lang ang gamit ng CW maging utak ay mayron din.. Sa pagtimpla ng tamang sementong ihahalo sa buhangin at graba ay kinakailangan din ng utak.. Ang pagbabalangkas ng mga hallowblocks ay di basta na lang inilalagay kundi kelangan din ng utak.. Kaya wag sanang mang hamak ng kahit anong propesyon o hanapbuhay dahil basta ito’y marangal at pinamumuhunanan ng dugo at pawis ay hindi kelanman dapat hamakin katulad ng mga sinasabi ng ibang call center agents na basta na lang makapang-husga.. kaya tama lang naman ang pagkukumpara ni stoopid git.. ang di lang maganda sa sinabi nya ay yung word na “Booohoo” bad yun..
I also experienced the same : http://www.arisonlinenow.com/2013/09/eh-sa-call-center-lang-naman-sila.html
Desiderata: …Don’t compare yourself with others, for you will become vain and bitter, for always, there will be greater and lesser persons than yourself…
The Bible: Give thanks always…and be content with what you have…
Sang-ayon ako.
LUMALABAS BA TO SA FACEBOOK???!!!!!
haha
CONSTRUCTION WORKER physically stress…
CALL CENTER mentally and psychologically stress…
so dont even compare it the 2..kasi sobrang layo!…(kungmaypinagaralanka)
walang trabahong madali, maliit man o malaki sahod pinapantayan yan ng tax ..
I agree..i visited GLOBE PHILS in MONTALBAN Town Center a while back, since somebody from their office handed me a leaflet regarding a GLOBE PHONE LINE APPLICATION w/c is as easy as 1,2,3..i asked what are the requirements and the lady in GLOBE Uniform states “dapat 10th and up yung sahod,Proof of billing etc.etc.” Since i have all the necessary requirements needed i set an expectation that i will be approved,and when i came back the next day the same lady told me “AY! DI PO PWEDE CALL CENTER AGENTS eh” i did not state a single word and end up leaving the premises. What a discrimination i had! well whatever,.im just thinking like “so what? atleast i have a JOB not just a JOB as you call it but a career”.. 🙂
If you are a carpenter, a farmer, a production line employee or a call center agent and you think and feel that what you’re doing is a lowly job, maybe it is. For you at least. I can assure you that life will not get any better for you 10 or 20 years from now.
Why?
You have a NEGATIVE MINDSET. You are instrumental in the realization of your mediocrity and destruction.
You yourself are pulling yourself down. You go to work day after day looking forward to the time you get off work. You bitch and whine about this and that to your co-workers inadvertently dragging them to your way of thinking. You infect them with your hate and your anger towards the wrong people or institution. Your day revolves in a vicious cycle of negativity.
You only have to look inward to see the big picture. You are your own worst enemy.
If your job stinks, do something to make it less stinky. You alone can pull yourself up from the sinkhole created by your scumbag brain. Create exercises that will make your day worthwhile. Exchange pleasantries with your mates. Laugh for a change. Set your targets and create a plan on how to get there. If your really want to succeed, there’s no stopping you.
Susko. Alam nyo ba kung bakit “CALL CENTER LANG PALA…” and sinasabi ng tao? Kasi dahil sa inyong mga graduate naman, tapos magtratrabaho kayo sa lugar na karamihan ay mga hindi naka graduate. Binale wala nyo ang edukasyon na natanggap nyo para maupo at mag antay ng tawag. Eh kung dun nalaang kayo sa propesyon nyo, ehdi di sana kayo butt-hurt pag may nagsabing “call center lang pala”. Call center po ako nagtratrabaho dati 9 years sa 4 na kumpanya, wag kayong umasta na parang eto na pinakamahirap na trabaho sa mundo. Eh “YUN” lang npasukan ko kasi hindi ako nakagraduate, so pag may nag sabi saking mga kamag anak, bakit “Call center ka lang?”, Eh GAGO AKO EH, BINULAKBOL KO YUNG PGAARAL KO, EH KAYA ETO LANG KINAYA NG CREDENTIALS KO. Yung iba naman dyan, nakatungtong lang ng call center kung umasta daig pa balikbayan umasta, Oh it’s like yah know, make tusok the fishball, bull shit!
“Having perfect grammar does not mean you’re not the perfect idiot”
Nakakatawa lang dahil kung maka-react ang mga pinoy sa lahat ng issue ay grabe mag drama.
DRAMA. Dumb Retards Asking for More Attention. Eto kayo.
Trabaho lang yan, hindi pride ang importante dyan! Ang importante kung may nadadala kang pagkain sa bahay at pamilya mo. SUCK IT UP! Your riding on a high horse trying to defend your pride, well guess what? PRIDE means SHIT as long as you have food to eat and a shelter to go home to.
AY POkPOk lang Pla, Ay Janitor lang pala, ay Construction lang pala, Ay tae lang pala. You know why we don’t here such phrases? Kasi po sila hindi sila nag lalantaran at nagiingay sa Starbucks na kala mo rented ang buong store. Tapos hindi mo pa makausap ng matino, tatagalugin mo, e-englishin ka pa at ssabihang nag pra-praktis. Hindi pa ba praktis yung 9 hours mong daldal sa Opisina, 5 days a week?!
Sa mga call center dyan, wag butt-hurt. Yan ang pinasok nyo, UNSKILLED LEVEL ENTRY job, wag kayo aasta na kala mo yung pagka LAwyer nyo, or Yung 10 yesars nyo sa Doctrate ang ni “la-LAng. Kaming mga undergraduate, ALAm na namin yan, kaya nga yan LANG ang napasok namin. Kayong mga “Professional” ang ng re-react ng kabobohan. Isip-isip naman din ant hindi puro emotional. Katangahan lang yan eh.
Your a psycho man. Don’t be too rude to urself. It’s not healthy! Hahahah!
You look down on the factory worker as a low class/category of work? You deserved to be looked down also!
Lahat ng marangal na trabaho ay dapat ipagmalaki.
Let’s just respect all jobs! Maswerte nang may trabaho kahit ano pa yan kesa wala.. Yung blogger na to eh pinagtatanggol lang ang mga call center agents dahil sa tingin ng tao para kahit papaano eh umayos ang tingin ng tao sa trabahong ganto. Hindi nag mention si blogger ng kahit ano againts sa ibang profession. All types of jobs must be respected dahil matalino sila at naisip nilang magtrabaho kesa naman pabigat sa LIPUNAN!
Break Muna Tayo 🙂 – Call center vs Factory worker. ganito nalang total fluent naman kayo sa english mag senador o congressman nalang po kayo.. doon malaki ang kita nyo.. high school graduate lang need doon at saka years of stay dito sa pinas. yung 30k to 50k ninyo is a ‘point percent’ lang sa nanakaw ng mga law makers natin… isang pork barrel lang yan.. pwede kana di mag trabaho :))
As long as nagttrabaho ka ng malinis at maayos,
at para sa mabuti ang kinikita mo, construction worker ka man o call canter agent, o kahit ano pang trabaho, walang dapat ikahiya o pagtalunan pa.
tssss
sa akin lang, call center demands a lot, physically, mentally sometimes emotionally, pero tama din na sana wag magyabang,in public (katulad ko dati) i speak outloud about our things and salary, but when you go outside that industry and mindset parang ma culture shock ka sa outside world(kasi morning na ang work…hehe)pero nevertheless it is difficult maging call center agent, and maging mainstream worker is the same effort, bottomline is parehas lang sila mahirap na trabaho, wala naman atang trabaho na ganun kadali at kikita ng malaki, work hard in any industry the rewards might not be the same but you are proud you are doing something to yourself and to your family…
ang sakit naman ng mga comments dito. Di naman lahat ng nagtatrabaho sa call center eh bobo. Marami nga lang mayabang at trying hard makipagsosyalan. yan yung sakit ng call center agent. hindi AIDS. wag naman po sana nating talagang ipa hype up na mataas sahod kasi di naman talaga. Tama sabi nila, average lang. marangal na trabaho ang call center agent, kung ayaw nyong sabihan na “call center lang” eh di maghanap kayo ng ibang trabaho. Ang call center eh di naman talaga maiikumpara sa mga lisensyadong trabaho pero karapatdapat namang respetuhin. Respetuhin po natin ang trabaho. Kung ang nagtatrabaho ay bastardo eh yun po yung huwag nating respetuhin. Kahit pa sabihing in line sa factory worker. anong masama dun? Kung mayabang ka, eh di mo talaga siya maipagmamayabang.
Yung mga nagtatrabaho naman sa corporate o kaya engineering, IT, wag naman po din kayo sobrang yabang empleyado din lang naman kayo eh, inuutusan ng boss niyo, kahit daang libo pa yang sahod niyo utusan pa rin kayo. it doesn’t make you superior at all. chill lang mga brad wag naman hambog. magmalaki kayo kung kayo ang may-ari ng kompanya. pare pareho lang po tayong mangagawang pilipino, nagbabayad ng tax. Di dahil mataas tax mong binayaran mas marami kang karapatan. Pantay lang po tayo lahat. Kung marangal kayong nagtatrabaho mataas ang respeto ko sa inyo. Kayo po yung certified na nakapag-aral, kaya po dapat kayo ang mas nakakaintidi hindi po yung mas nakakainsulto.
4 years akong call center agent. kami ng asawa ko. Thanks to that nakaipon kami ng pangnegosyo. wala naman kaming problema about discrimination on our job. wala ring nagtatanong kung anong trabaho namin. may naipundar nman kami at natulungan na kampamilya namin. di kasi kami pahigh profile kasi wala naman kaming planong mapansin ng publiko. we are just being regular people, law abiding citizen. simple life equals happiness.
Kaya naman nasasabihan ang ibang call center agent na “call center lang” kasi nakikita ng mga tao na sobra kung makipagsosyalan ang call center agents akala mo nga naman sobrang dami ng pera.
This goes to all, kahit anong trabaho, GUYS BE HUMBLE. manamit ng naaayon sa lugar, yung iba kasi over dress. magsalita ng naaayon sa lugar, may iba kasi inglisan pa rin kahit nasa labas, pakonyo. at syempre wag kang sumama sa mga pasosyal kung wala ka namang maipagmamalaki. Being humble is the key to a happy life.
agree ako sa inyo ng wife nyo sir! licensed professional or CCA dapat humble. wala sa dami ng pera at layo ng narating ang pagsukat sa katauhan ng isang tao. 🙂
nurse ako, naglilinis ng dumi ng ibang tao. okay na okay lang sa akin, kasi pinili ko mag stick sa ganitong trabaho. ganon din ang iba pang mga trabaho.
Call center or not, wag naman tayo manghusga agad. Pare-pareho lang tayo nahihirapan sa trabaho. Marami tayong reasons kaya tayo nagwo-work… may sariling family, tinutulungan ang mga magulang, nagtatapos ng pag aaral… ano mang dahilan yan… At sa panahon ngayon, mahirap maghanap ng trabaho! At sana naman huwag natin daanin sa payabangan, pataasan ng suweldo… tandaan nyo ang pera ay di natin maidadala sa kabilang buhay, it will buy you happiness but can it last for long? Can it buy your ticket to Heaven? at huwag naman natin i-generalize na just because working sa callcenter may AIDS/HIV agad… at kaliwa’t kanan kung maglustay ng pera. Tigilan na natin yung laitan sa mga trabaho, hindi uunlad bansa natin kung puro negatives paiiralin natin. Ang pairalin natin yung sipag at tiyaga, at respeto sa bawat isa.
Naging promodiser ako. Pumasok na housekeeper. Nag-PA. Ngayon, call center agent. Ang masasabi ko, hindi madali ang paghahanap ng trabaho. At ang pagkakaroon ng trabaho; call center agent man yan o construction worker… ay may kasamang swerte rin. Maraming tao dyan na nagpapakamatay maghanap ng trabaho araw araw pero di makakuha. Kaya kung ano man ang trabaho, be grateful. At respeto na rin sa kanya kanyang trabaho. Parepareho lang tayong nagpapakapagod kumita ng pera.
“mimomiko says:
August 27, 2013 at 6:52 am
tama lng na tawagin na call center lng,,, hindi naman ganun kahirap mag work sa call center,, once na kabisado mo na ung mga spills mo and updated ka plagi sa product nyo,,, parang nag lalaro ka na lng,,, sa ibang bansa minimum wage lng ang call center,,, mukha lng syang over paid dito sa pinas,, pero compare sa papasahod sayo kung bpo ko sa labas ng bansa,,, barya lng yan,,, kaya nga ina-out-source e,,, para makatipid,,, kaya sa mga bpo dyan,, hwag ng oa sa reaksyon,,, daming dahilan,, huwag nyo nang gawin komplikado ung trabaho nyo,,, kasi hindi naman,,, nagkakasakit daw ung mga bpo,,, well mag exercise kasi kayo tapos ng trabaho,,, hindi puro sigarilyo at gimik,,, stress pa sinisi nyo,,,”
React lang ako dito. Kahit mga SPIELS ay kabisaduhin, iba iba pa rin ang mga tao na kinakausap mo. Kaya nga may mga metrics kaming hinahabol para di kami sounding transactional at robotic. Sa bagay, kahit minimum wage lang kami, bakit pa pumpunta ang mga dayuhan dito para mailagay ang mga account nila dito? Hindi ba sapat na mas magaling kami sa mga ibang bansa na may BPO din? At subukan mo kayang pumasok sa industriya namin at tignan mo kung “CALL CENTER LANG” talaga. At sabagay, kahit paulit-ulit na lang ang mga calls namin, by the end of the day, we still feel accomplished kasi marami kaming natulungan kahit nakaupo lang.
Kaya pala ganyan ka kung maka-react kasi kahit simple english man lang di mo kayang i-spell. Malamang bumagsak ka sa initial interview dahil ang spiel mo ay natapon. Hays! Anyways, makatulog na nga lang may pasok pa bukas. Nakaka-stress talaga ang mga ganyang tao. Hehehe. Peace!
Well said. 😀 hahahaha!!
akala ko ba respect at walang discrimination, and yet you do not want to be classified as a factory worker type, so angat kau sa factory workers? gusto mo patas pero ang biased mo when you said no job deserves more respect than call center… ang weird mo?! hindi ko tuloy alam kung law graduate ka tlga, and if you are, for sure hindi ka pumasa ng bar, ang pangit mo magsulat eh, matatalo ka sa kaso, hindi pa straight english… just saying ha… no offense to call center agents ha, kasi nagcall center din ako nung undergrad ako, napromote din akong team lead, pero i think maraming tao ang nagiging complacent dahil may trabaho na cla sa isang call center, isang araw lng meron k ng trabaho, meron k ng panggimmick, pang socialize, pangkape sa starbucks o may ipagmamalaki sa magulang mo na ah may sahod na ako, pero sana hindi ganun, ung ibang trabaho dyan, magaaral ka tlga para sa technical exams, gagalingan mo tlga sa interview dahil hindi naman ito pagalingan magenglish, pagalingan ng content ng sagot, at kailangan mo magdress to impress unlike sa call centers, pwede ka naka jeans oks na… sana marealize nyo na meron mas magandang opportunities outside call centers, kailangan mo lng magpakatalino, at magsipag, onting kumpyansa sa sarili, lalo na sa mga graduates… pls… wag nyo naman sayangin… un lng…
Ang sweldo ko, kay Napoles lang napupunta. Hehehe
Wala naman sa sweldo yan. Basta mahal mo trabaho mo at nirerespeto mo ang mga tao sa paligid mo,kaopisina mo at boss mo, kahit saang industriya ka pumasok magiging masaya ka.
Kung masaya ka sa trabaho mo..hindi ka mapapagod…hindi ka din magrereklamo.,.ung pera, susunod nalang yan. 🙂 Chillax
Dead End career. I started working as a call center agent for about a year and after 6 months (regularization) I was endorsed to Managerial position. I think it’s just falls on how you love your work, kahit anong work naman basta ienjoy mo I’m more than confident na magiging successful ka. kahit construction work pa yan hihi
Depende kung pa’no tatanggapin ng isang tao ang komento ng isa o karamihan. Nasa sa ‘yo naman kung itatanim sa puso, o itatatak sa utak, o pababayaan na lamang. Ang salita, minsan hangin lang. Bakit kasi may ‘crab mentality’ pang kaakibat dito? Kawawang Pilipinas.
Nakakagulantang ang epekto ng drama ni Juan. Bumaha ng maraming opinyon na nagkasanga-sanga. Hay nga naman.
buti pa magsitrabaho nalang tayo haha
lets live the life to the fullest, katayin si JANET NAPOLES tanginang yan mahirap! kung maka $10B ang lola mo shusko ..
ang haba naman ng comment thread na ito… ang masasabi ko lang: walang trabahong madali – lahat yan ay pinagbubuhusan ng oras at pagod. the difference lies in your attitude towards your job, maski anong field or position pa yan.
Test
hayyyy dapat kasi kesyo karpintero o call center agent wag na pag awayan wag na din ipaghampasan yung laki ng mga sweldo at kung kaya makapasa sa mga unterview…. sa bandang huli kasi lahat pa din ng trabaho nagpapaikot sa ekonomiya kesyo maliit o malaki ang sinusweldo mahirap o madali ang interview… sa kaltasan ng tax pare pareho lang tayo nanakawan kahit milyones pa isang buwang sweldo mo tapyas pa din yan… magsipahinga na lang tayo pare pareho para bukas pagsabak sa trabaho maganda umpisa ng lunes natin…… salamat po
I was expecting a more intellectual discussion about the topic here, but, oh well…
naka acw lang ako! shot na mamaya, we deserve to have fun!
haha. baka ma-callout ka ng TL mo.
Good P.M po or A.M sa inyo lahat dito
sa riyadh this time is P.M.. ito po ang
aking comment kuno
pls respituhin
po natin ang bawat isa construction ka man
or office boy/gilr ang mahalaga sumasahod
at naitataguyod ang pamilya/sarili wag
po natin laitin ang bawat isa kung ano mang
trabao miron sila/tayo..lahat po ng trabaho
mahirap…ganto lang po yan eh..(kung gusto
mo di mapagod wag ka po! magtrabaho
at ng sa ganun matuto kang di kumain) oh
db sa madaling salita ganun po yun maliit
man malaki ang sahod ng bawat isa sa atin
mahalaga sa araw araw may makakakain tayo at
di
nagugutom…Ito pa po ang magandang
trabaho sa lahat ay walang iba kundi ang.
.(janitor) db ba po ang time nila ay 4
hours working lang tapos sumasahod ng
minimum..maglilinis lang po ng office
pag umaga mag lilinis ulit pag hapon
halos 4 na oras lang po ang work nila
maniwala po kayo sa hindi buti pa sila
nakakakain ng 3 times a day kisa don
sa malalaking sahod.pagmalaki kasi sahod
umaasang may malaking pera buwan2x kaya
ang ginagwa bili dito bili doon walang
control minsan magugulat nalang sila
wala na pala silang pera ang nangyayari
nangungutang na lang para may pantostos
sa pang araw araw pag sasahod na wala ng
pera dahil nalimas ng utang di po ba
karamihan sa malalaki ang sahod ganito
ang nangyayari sapagkat o ang maliit ang
sahod maniwala ulit kayo sa hindi takot po
mangutang or gumastos ng gumastos mas
inuuna nila yung mga importanting bagay
na magagamit sa pang araw araw minsan pa
nga po may naiipon pa sila kisa sa
malalaking sahod…marami na rin po
akong napapansin at nakikitang mga
gantong kwento ng buhay.. mas masaya
pa minsan tignan ang maliliit ang
sahod kisa sa malalaking sahod.pag
masdan.(Ang malalakng sahod laging
wala sa bahay gimik dito gimik don
minsan laging out of town minsan
naman sa mall araw araw uuwi gabi na
pag dating ng bahay tulog na ang lahat
samantalang ang maliliit ang sahod ay
laging magkasama sa bahay pag dating
ng gabi nanonood ng tv magkasabay sa
hapunan nagbibiruan or nagkwekwentuhan
bago matulog paggising sa umaga
magkakasabay sa almusal bago pumasok
sa kanya kanyang tungkulin sa pang
araw araw) at ang minsan or karamihan
sa malalaking sahod pag gising sa umaga
nakaalis na or pumasok na rn sa
kanikailang tungkulin ang mga kasama
minsan mag aalmusal
kang mag isa papasok ka rin mag isa,
,may nakapag exprience na ba sa inyo ng
after 1 week mapapansin mo ang kasama
mo sa loob ng bahay(parang tumataba or
pumayat minsan pa nagkukumustahan kayo
eh iisang bobong lang ang sinisilungan
nyo haha nakakatawa db. HABA NG COMMENT
KO NO share ko lang para matigil na ang
mahabang conversation na to…..OFW PO
AKO ISANG HAMAK NA CEVIL ENG. LANG PO
salamat at GOD bless po sa inyong lahat
bakit ba pinagtatalunan pa? wala naman madaling trabaho. sa construction buwis buhay sa field dahil manpower ang gumagana pagod ang katawan, relax ang isip. sa call center puyatan oo. isip ang pagod relax ang katawan. trabaho hanap ninyo so just be thankful. kesa bawiin pa ni Lord kung ano biyaya ninyo. pero sa pagpapakatotoo, hindi talaga yan maipagmamalaki dahil tapos ka sa pag aaral at hindi, pantay pantay lang kayo pagdating sa floor. yun yon. maswerte lang ang mga csr kasi minumura man kayo ng clients, sa phone lang. yan ang binabayaran sa inyo. ganun din naman sa manpower, mga boss mo o kaya client mo sa mall sales ang tatalak o mumura sa iyo. iba iba lang ng sitwasyon pero parehas mahirap ok? kanya kanyang karunungan lang talaga yan. wag nyo na pagdebatehan pa…
Mahirap tlaga mag work sa call center. I worked there for 7 mos. Saludo ko sa mga nagtratrabaho sa call center kse sobrang hirap tlaga. Mahirap na nga ung trabaho ang pangit pa ng working environment. May mayayabang at promiscuous tlaga pero meron din namang mga naliligaw na humble and kind hahaha. Pero halos lahat naman ng agents dun eh dedicated and hard working para may pang suporta sa pamilya nila. Sana lang matuto sila mag save ng pera para sa future nila. Pero i really respect this job and any other job as long as it is decent.
WELL!! KUDOS sa nagsulat nito!, na express mo ang saloobin ng bawal BPO Employees out there, sa mga mayayabang jan na graduates kesho malaki sahod niyo kesho may pinag aralan kayo, THINK TWICE, NO THINK HUNDRED TIMES!!! kung may pinag aralan ka hindi kana dapat pa makikpag debate dito :),, WE JUST EXPRESSED OURSELVES!! and s mga nangmamaliit sa aming mga Call Center/ BPO Employees, Ito lang masasabi ko sa inyo magtrabaho kayo para sa pamilya niyo 🙂 hindi para sa sarili niyo :), at kung gusto niyo ng debate 🙂 make sure you’ll WIN! okidoki?? for us BPO empoyees.. this is a WIN WIN situation Take Ownership!!, and lastly SA MGA NANGMAMALIIT SA AMIN TRY NIYO MUNA BAGO KAYO MAGSALITA 🙂 KAKAININ NIYO RIN SINABI NIYO MGA BAROK 😀 , makapag English lang okay na?? kamusta naman Grammar at pronunciation mo? NGA NGA 🙂
Phone ID: Mike
Job Title: Consultant
Company: Teleperformance
Ok na sana ung sinabi mo kaso nilagyan mo pa ng ” KAKAININ NIYO RIN SINABI NIYO MGA BAROK 😀 , makapag English lang okay na?? kamusta naman Grammar at pronunciation mo? NGA NGA :)”
magaling ka nga mgsalita ng english kaso bobo ka naman edi bale wla din db? hyaan nalang natin ung iba tumuligsa basta nailabas na natin ung saloobin natin
RESPETO LANG SANA 🙂 SA MGA MAYAYABANG JAN, HINDI LAHAT ng CALL CENTER AGENT MAYABANG, HINDI RIN LAHAT NG MAY DEGREE HOLDER MAYABANG, PANTAY PANTAY LANG TAYONG MGA TAO, MAY MAYABANG MAN NA CALL CENTER AGENT MAY MAYABANG DIN NA DEGREE HOLDER, It Doesn’t Matter what kind of Job your in right now, as long as you are working in a decent way. MARANGAL na trabaho ika nga, Isipin niyo nalang makatulong kay osa pamilya ninyo hindi yung kung ano ano mga sinasabi ninyo!!! WALA AKOng pinapanigan dito
ang sa akin lang Irespeto ang isa’t isa dahil hndi tayo nagtrabaho para magyabang nagtrabaho tayo para sa kinabukasan natin… At para sa nagsabing walang career growth sa Call center? siguro Call center Hopper ka 😀 Talon talon din pag may time from one team to another hahaha.. kaya wala kang career growth.. 🙂 try to love what your doing and you’ll see…
this is not applicable sa CC employee , para ito sa lahat 🙂
Kapag di ka nagtagal sa ginagawa mo at pa lipat lipat ka mananatili ka nalang nasa BABA
Pilipino nga naman talaga Crab Mentality, Alisin niyo na sa kultura natin yan 🙂 wala kayong patutunguhang maganda jan….
MAGTRABAHO KAYO PARA SA KINABUKASAN NG PAMILYA NIYO hindi yung aapakan niyo ang ibang tao 🙂
minsan nakakalungot lang isipin may mga taong makikitid at hindi malawak ang pang unawa.. kung ikaw ay may respeto sa sarili mo dapat alam mo din kung paano irispeto ang iba.. ang blog na to hindi naman ginawa para sayo, ginawa nya to dahil alam nyang may makikinig sa kanya dahil alam nyang hindi “LANG” ang trabaho nya.. Gusto nya lang naman ay ang pang unawa at respeto gaya mo sa trabaho nyo..
Hindi natin alam kung anong pinagdadaanan nila kaya nga sinasabi nya para ng malaman nyo.. pero kung puro negatibo lang at payabanggan ang i-cocoment mo siguro dapat nanahimik na lang..kasi kung ikaw hindi mo matanggap na may magsabi sayo na katulong ka lang o construction worker ka etc. ganun din ang iba kaya dapat wag masiyadong kumain ng baboy kasi nagiging sebo at kumakapit sa utak mo kaya nagiging makitid..
OO may freedom of speech ang bawat isa pero sana asa lugar at alam mong tama at hingit sa lahat hindi ka nakakasakit ng kapwa.. Dahil sa simpling salita mo lumalabas ang totoong ikaw..
Isa pa iba-iba tayo hindi man siya gaano kagaling mag ingles tulad mo hindi mo na problema yun..basta naintindihan mo ang gusto nyang sabihin..
Hindi mo kasalanan kung bakit call center agent siya o sa call center siya nag tratrabahon o kung ano mang trabaho ang pinasok mo.. simple lang dito ka masaya yun lang un..
i short, no job is easy and that person be looked down because of his/her profession. Just recently, from that trending comment (Megan Young) about pinays being maids and how worthless “we” are. No job is too be looked down (as long as it’s an honest one) – Call center agents, construction worker, maids, etc.
you guys brag of a 30k salary what a loser! i earn 500k in just a single transaction. that means in just 30 min. think of it on a monthly basis.
kapit mga kapatid…
Eh di ikaw na mayaman. Dalhin mo sa hukay.
anung shit to? pki explain nga. luv you. 🙂
Whoever said that there’s no career growth if you work in a call center is STUPID.
Obviously , these people don’t know the rampant career advancement opportunities of working in a call center. I started as a call center representative and got promoted in less than a year!!
Funny because a relative had the same perspective about call center agents…well can’t blame the netizens who are irritated about the fact that there are call center agents who earn more than what they currently earn,I strongly believe that the reason why they are like that is because they envy the amount of money that these agents earn, sad truth , right?
Marangal na trabaho ang pagwowork sa call center. Hindi porket call center mababa na dapat ang tingin kasi maraming nagwowork sa call center ang nag-aaral at the same time. And it doesn’t mean na we don’t have a choice dahil hindi kami graduate kaya nag work kami sa call center duhh…may kanya-kanyang dahilan ang bawat isa.. and mind you all na malaking tulong ang BPO industry sa Philippines dahil maraming Pilipino ang nakakapagtrabaho dahil sa mga company na nagoopen dito, tandaan nyo yan. SO PARA SA MGA BOASTFUL NA GRADUATE DYAN , MANAHIMIK PO KAYO. 😀
I’ve been there. Done that. Only thing that got me irritated are arrogant fools claiming that people are envious of CC agents because of how much they earn. The reality is what i am earning right now is far far more than what i am earning as a call center agent before. AGENTS aren’t compensated fairly. That’s the reality. You’ll work all night like a slave sacrificing your health just to make foreign companies richer. So please don’t be arrogant claiming people are jealous of what callcenter agents earn, kasi in reality, MABABA pa rin ang sahod nyo.
” strongly believe that the reason why they are like that is because they envy the amount of money that these agents earn, sad truth , right?” – It’s comments like these that make the pay grade of a Filipino call center rep 60% lower than that of an American rep. You are already happy, while knowing that you are paid disgustingly lower than international or let’s call them inland centers.
Promoted within the year… PFT! – Get promoted 3 times and still you are paid WAY MUCH lower than inland centers, DOING TWICE the work they are doing.
Be proud when the work we do in call centers here are getting the same pay grade and compensation they are getting there. At the end of the day, we are still smiling while all-knowingly being underpaid.
IDIOT!
Dear Call Center Agent: Thank you for saving our economy. Thank you for saving our country.
World PEACE. Haha! Wala naman pong trabahong madali lang. Lahat po ng level of difficulty sa trabaho ay nagvavary from time to time. Ibat iba rin po ang klase ng tao, ibat iba rin ang pamamaraan kung paano nila dadalhin ang sarili nila sa mga trabahong pinili nila at meron din tayong sarisariling skills kung saan tayo mageexcel. I was once a call center agent and I know how flexible you should be in that kind of field. Given na yung mga negative things about Call Centers, but those really doesn’t matter. Ang dapat na pagtuunan ng pansin ay kung paano mababago ang perception ng ibang tao about working as a call center representative. It’s all about making good judgment. Mapacallcenter man o kung ano mang trabaho meron ka. (: Kalma lang po tayong lahat mga lalabs! God bless po.
Wag ninyong sisihin ang mga tao na “makikitid ang pagiisip” nila. Society ang nagform ng ganoong thinking sa call center agents. Dito sa atin kung saan pride ang pagkakaroon ng college degree at merong job na hindi ito requirement, talagang mababa ang pagtingin sa industriyang iyon talaga. Sa mga call center agents, naiimagine nyo ba ang sarili nyo na yan ang ginagawa nyo til retirement? Pwedeng stepping stone pero I doubt as a long term career dahil in the forst place hindi naman talaga career na matatawag. And kahit isang libong blog na tulad nito pa ang lumabas, hindi na nito mababago ang pagtingin ng tao sa mangagagawa ng industriyang ito. Dapat imbes na magalit, magsilbing challenge sana ang mga criticisms na mangarap ang call center agents na wag makuntento sa ganoong klase ng trabaho.
isa lang ang sagot dyan..ang call center hindi basta2x. hindi lang undergraduate ang pwedeng pumasok kahit mga tapos ng medicine,education or engineering ay nakakapasok sa call center. kaya hindi porket ganon ang trabaho pwede na bastusin dahil karamihan dyan mga tapos at mga pawang mga professional din. mga stupido at mga walang respeto sa kapwa ang mga taong mapangmata at dapat pasabugin sa kayabangan
Fuck You!!!
‘fuck your ass arrogant..!
hindi din, lahat ng trabaho mahirap. lahat ng matinong trabaho kailangan ng respect. ung mga makikitid na utak lang na tao at mababa ang IQ nag sasabi ng “___ lang ka pla nag wowork” bakit mo papatulan?? lahat ng matinong trabaho may stress lahat ng trabho pinag hihirapan. hindi man parepareho ang sweldo pro hindi ibig sabihn eh nakatataas ka na. ikaw kaya mag trabaho sa trabaho na metro aide ng 1 month at sabihin mo sa akin alin mahirap call center or metro aide?
Fuck You Arrogant!!
I just can’t get the point of his bickering …….what makes call center different?… all companies have its own rules and regulations….”No job deserves more respect than the hardworking call center agents who slave every night to support their family because our government could not offer a job that suits their profession.” …huh kailangan sisihin ang gobyerno…kung pinabonga mo resume mo may maganda ka sanang work… and I beg to disagree the job that deserves more respect are the real blue-collar jobs. But yeah all jobs must be treated with respect
P.S:My gash the writer was a law graduate. His argument is so dumbfounded.
just a heads up to mimomiko!!! mkapag react ka wagas? check your spelling pls.. spills daw?!!! wtf? common, just make sure na kung mgcocomment ka tama spelling at grammar mo. lahat ng trabaho mahirap, one thing that i can be proud of being a callcenter agent is that hindi kami katulad ng mga ngtratrabaho sa GOBYERNO!! d kami nangungupit and we are hundred percent sure na kung kumikita man kmi ng malaki, pinaghirapan namin yun,,
whatever job others have, respeto lang. wala naman kayo sa lugar nila para manghusga. ayun lang.
…. RESPETO LANG MGA KABAYAN KAHIT ANONG WORK KAPA BASTA GALING SA MABUTI,PINAG-PAGURAN AT ALAM MO DUGO AT PAWIS MO UN BE PROUD OF IT LAHAT NG TRABAHO DITO AY MAY IMPORTANSYA SA KANI-KANILANG ASPETO DIBA KAYA RESPETO LANG PO ….. OO TAGA CALL CENTER DIN PO AKO KAYA NAUUNAWAAN KO SILA LALO UNG NAG-WORK SA CONSTRUCTION TANDAAN NATIN KUNG WALA SILA WALA RIN TAU PRODUCTION AREA,NAP ROOM AT SHOWER ROOM,LOCKER ROOM DIBA KAYA LAHAT NG WORK AY MAY HALAGA ANO MANG LEBEL YAN ……. DIBA GUYS
para kayong mga abnormal lahat…call center man yan o hindi…mahalaga may trabaho…pare-parehas kayo nagpapataasan ng ihi dito mga gago…mangilan ngilan lang nagcocomment ng may sense…nagwowork ako sa call center…I’m proud of it…don’t have to defend it naman kasi trabaho lang yan…dyan ako kumukuha ng ikabubuhay ng pamilya namen…and yung mangilan-ngilang perks and bonuses na nakukuha ko is fine…pero yung ipangalandakan yung sahod nyo dito???kaya nasisira ang imahe ng mga call center agents dahil sa mga mayayabang na katulad nyo e…at sa gago naman na nanghahamak sa call center agents…tignan nyo muna mga sarili nyo at yang mga comments nyo…mas sumusweldo nga kayo ng malaki…mas narrow-minded naman kayo sa kanila…patulan ba mga hinayupak na mayayabang na yan???e mas masahol pa kayo sa kanila kasi sabe nyo mataas sweldo nyo at may pinagaralan kayo di ba?pakita nyo!!!
way to go man/madam! hands down on yah!
its not about job description, compensation difference or anything…
Its about respecting people and be proud…. Filipinos are hard worker….
if you don’t like what is written on top respect others comments….
🙂
dami nyo pinagsasabi, lahat ng trabaho mahirap kasi gumagamit ka ng UTAK at KATAWAN. ambo-bobo nyong lahat. 30k sahod nung isa? eh ano? may 30k ka nga pero pag binaril ka ba sa mukha, may magagawa 30k mo? ungas
kahit nasaan ka, call center,construction,or healthcare na handang maghugas ng pwet, or deliver advanced life support if needed o kahit ano pang field. walang malaki o maliit na trabaho sa taong marunong mangarap ng malinis at magsikap. kanya kanya tayo ng sakripisyo sa trabaho some are deeper than being limited from his or her cellphone use. lahat gagawin para sa pamilya, yan ang pinoy. wala sa laki ng sweldo yan, kaya please lang wag nyo ng alipustahin ang ibang trabaho. lahat ng marangal na trabaho ay namumuhunan ng isip at katawan. 🙂
So true 😦 porket call center ang baba nang tingin
Hindi mababa tingin ng mga yan. Pinipilit lang nila ibaba ang pagkatao ng mga call center agents pero dala ng inggit o sariling yabang din nila. Halos lahat ng comment na nabasa ko kaya sinasabi nilang mayabang ang nagcacall center eh dahil sa pagsasalita ng English in public or sa lifestyle ng majority ng nasa call center in a way gusto nila ipagdiinan na wala kayong karapatan dun kundi SILA lang. Deadma niyo na lang mga yan be PROUD sa skills na nakukuha nyo sa work and sa COMPENSATION na nakukuha niyo. Hanggat HINDI SILA ANG NAGPAPALAMON SA INYO care niyo kung mataas ang suweldo nila or hindi nila ituring na “career” ang job niyo. Kung gusto nilang ipagduldulan na mas magaling at matalino sila sa inyo dahil hindi call center ang job nila DEADMAHIN nyo unless na lang ang kalibre nila eh mala Steve Jobs or Bill Gates na naconvert ang talino sa BILYONG DOLYAR. Kung gusto niyo mag English with accent GO! Kung gusto niyo gumimik ng gumimik GO! IN THE END PARE-PAREHO NAMAN TAYONG NAKATIRA SA ISANG THIRD WORLD COUNTRY NA HUMIHINGI NGAYON NG LIMOS, AWA AT TULONG SA MGA MAYAYAMANG BANSA.
Di yan dahil sa taga halik ka sa pwet ng mga dayuhan. Kaya may discrimination sa Kowl seynter agents pag nag aaply ng creditcard or subscription sa kung anuman ay dahil sa kadahilanan na may solidong kasaysayan ng mga kowlseynter employees na tumatakbo sa utang. Malaki nga sweldo pero pwede ka rin mawalan ng trabaho sa isang iglap.
I was an Bpo agent before and all I can say is…nag-iba tingin ko sa pagiging isang agent…di biro ang mag trabaho dito…kahit na nga may sakit kami at may bagyo di naging reason para mag absent…napakagaling ng mga co-agents ko kasi sa product knowledge pa lang masusukat na yung kakayahan mo..what more kapag ikaw na mismo ang nag explain sa mga customer na sobra irate..hehe…basta favorite lines ko dito…TlL sup call…hahaha…at TL pwede ba ako mag Aux 3 or 5…hehehe…At the end of the day or the night para sa amin masaya pa rin kami kasi kahit pagod na isip at antok na antok na eh may mga tao kaming napasaya at natulungan…Respect po sa mga CSR and TSR malaki natutulong namin sa Bayan.
Hirap ng buhay mga brod & Sis… Noon may pinagaralan at masipag yayaman ka na. Ngayon may tinapos ka na at masipag ka pa, Hirap pa maghanap ng work.
Swertehan nalang talaga sa panahon ngayon, sabayan mo pa ng tiyaga. Well kung may tinapos ka, Isang advantage para sa mga kalaban mo sa pagaapply.
Kahit ano pa ang mga trabaho natin mga brod & Sis, mahalin natin. Ito ang umpisa ng ating magandang kinabukasan. Hindi mo alam kung anong swerte ang naghihintay sayo 😀
Learn how to save money and invest.
Ang alak, yosi, babae, lalaki, drugs nandyan lang yan lagi 😀
lol seriously? @marked pang gimik nyo lang kita ng contruction workers? e yang pang gimik nyo pang yosi lang namin eh proud na kayo sa 2 digits a month? lol patawa kayo? ang ayaw namin sa cc agents is yung mayayabang na akala mo sobrang lalaki ng kinikita, ayaw namin namin sakanila kasi akala mo english na basis ng talino sa pilipinas. E kung sabihin kong bobo ang marami sainyo? yan hirap sainyo marami sainyo sandamukal ang kayabang feeling ang 30k mataas na sweldo patawa kayo? software engineer/ programmer at mobile developers 100k-200k+ lang kinikita eh work from home pa, partida marami samin di tapos ng college degree.. so wag kayong mag expect na gagalingin kayo kung puro kayabangan pinapairal nyo, e ano kung construction worker isang tao? tama lang yung nag comment puro kayo reklamo try nyo mag construction worker tapos pag nasaling kayo sasabihan nyo na pang gimik nyo lang at kesyo 30k+ sweldo nyo e lintek pang yosi ko lang yang 30k nyo eh. sa side project ko kahit 2-3 months na sahod nyo walang kwenta eh. hirap sainyo sobrang yayabang nyo wala naman kayong ibubuga
Wow, ang lalaki ng kita nyo ah. especially those na work from home. Nagbabayad ba kayo lahat ng tamang tax? #BIR
kaboom! amen to ninja. and i’m a call center agent myself.
Bobo nung Ninja. 30k yosi. Sinong gago ang bibili ng 30k para sa yosi. Developer nga bobo naman. Lol Epic. Side project mo muka mo. Kwento mo sa pagong ! Lol Padevelop mo utak mo men. Liit eh. parang copy-paste lang ata gawain mo sa pagiging developer mo.
Ginoo – hindi mo kelangan patulan ang yabang nung nag-post. It only shows na wala kang pinagkaiba sa mga taong kinukutya mo.
We should all be proud whether we are working at a call center agent, as a construction worker or even as a farmer or fisherman. Each individual has its place in the society that makes one’s country move forward. Ang mahalaga ay wala tayong tinatapakang tao sa ating ginagawa.
+1 🙂
tsaka mas mahirap pag utak lang ginagamit?.. eh pag construction worker ka di ka pwedeng tatanga tanga.. baka masira lang ginagawa mo.. sa kanila katawan at utak ang ginagamit.. eh sa inyo?.. di naman kailangan manlait ng hanap-buhay ng ibang tao.. kayo nga naiinis pag nilalang kayo yun pa kayang gumagawa ng tinitirhan at pinagtatrabahuhan niyo.. 🙂
I think that all jobs in the world are hard and tiring. Just like any job in the world being a call center agent is a tough job to have but please don’t shove it onto peoples faces that you have a high paying salary coz’ lots of jobs pay higher than you earn. So please let’s stop this quarrel. But I would like to commend the blogger for being able to relay your message to not under estimate a call center agent. 🙂 Have a great one
Kung walang call center building na tatayo, walang trabaho ang ilang construction workers.
Kung walang construction workers, walang mag tatayo ng building para sa call centers.
🙂
isa lang massabi ko, bobo ang mga callcenter agents, why? what do they do, talk? know what customer service is, and thats it. kaya nga kahit hinde graduate ng college tumatangap cla e, bata marunong mag english.. at kapalit mataas n pay, who gives a sh!t! bobo ka nmn.. kase wala kang profession, kase? hinde ka competent sa npag aralan mo.. yun lng un.. ive been there. now im tired of so called callcenter masaya na ako sa pag IT ko. and worth it nmn sa tinapos kong course. so mga callcenter. pasensya na ha.. tanga!
hahaha
LOL… MAG ARAL KASI MABUTI PARA HINDE CALL CENTER LANG, PURO MGA UNDERGRAD NAG TRATABAHO DYAN EH, TAPOS KUNG MAPAG MALAKI NG SAHOD EH, TALAGANG NAKA POST 30K, BAKA MAHIYA KAYO SA MGA NAGTRATRABAHO NG TOTOONG TRABAHO, NA KUMIKITA NG MALAKI, TULAD NI NAPOLES MASIPAG HAHAHAHAHAHAHAHAHAHAH
11 years in the BPO industry is no joke. irregular sleeping patterns, random change of schedule and rest days, missing out family gatherings and other events, office-bahay routine, catching up sleep on your days off. now tell me that working in a call center is easy!? just my .02
king ina mga komento ng agents dito mali mali grammar ampota – face it, ngayon kahit sino na lang halos tinatanggap sa call center! di tulad dati na todo screening. pucha ngayon kahit may punto – pasok na yan! malamang abot langit at yabang ng mga pumasang di naman karapat dapat di ba? biruin mo kumikita kahit bobo at substandard – san ka pa?? tangina nakakahiya ang majority ng call center agents ngayon! pugad pa yan ng maiingay na bading at saka napariwarang mga singkle moms. pangwasak talaga ng buhay. DI KO NILALAHAT, pero you know what i mean, alam n’yong mga agents ang tinutukoy kong mga ahente at TL an manager – marami dyan BOBO pa sa mga BOBO. puro angas ginagamt at pa-slang na pekeng peke. tapos sabay ishoshowing pa ang napakawalang kwentang pelilukang Call Center Girl ba yun ni pokwang? PUTA dyan mo makikita ang stereotyping sa isang call center – nuknukan ng CORNY! kaya please lang bago kayo magyabang tumingin muna kayo sa salamin. wala kayong K manghamak dahil sa totoo lang ang industriya nyo kahit gaano pa yan kalaki – ay punong puno ng KABOBOHAN!
Hay naku mga kids. Whether you’re a construction worker, a caregiver, a call center agent, or a programmer; Whether your basic pay or compensation are small or big; Whether you’re working here or in abroad? Still the bottom line “THERE ARE NO EASY JOBS.” After reading all your comments? actually ang nakikita ko dito? Discriminations and Egos. Pwede ba tama na yang pagtatalo ninyo. Eh Ano ngayon kung ikaw ay isang Construction worker?. At least may trabaho kesa nakatengga’t nakatambay ka lang hindi ba?. Eh ano ngayon din kung ikaw ay isang Call center agent?. Gaya ng sinabi ko kanina, at least may trabaho ka. Kesa naman puro tambay, gimik at hingi ng hingi ng pera sa mga parents. Alalahinin nyo mga kids, yang perang hinihingi nyo sa magulang nyo ay galing din yan sa hirap at pagod katas ng trabaho nila. Pag naging parents din kayo……. you’ll understand what i mean.
So huwag na po tayo magpataasan ng ihi dito. Lahat ng trabaho ay mahirap. Whether its a Field work or office; Physical man o Mental even Voice puhunan mo parin yan sa trabaho. Kahit sabihin mong nagta-trabaho ka sa abroad sa saudi, u.s., canada, dubai, israel, italy etc. Hindi nagpepetiks ang mga yan. Subsob sa trabaho ang mga yan. Well hindi ko naman sinasabing lahat eh ganon kasubsob pero nasa sa yo lang siguro.
Dapat sa inyo mag-pray at magpasalamat kay God dahil may trabaho tayo.
Please respect one another.
Life always boils down to the law of supply and demand.
wag na kayo mag talo talo… as long as sa marangal na trabaho nyo kinikita ung pera na meron kayo, maging masaya nalang sana kayo at magpasalamat.. sa totoo lang wala naman trabahong madali.. tsaka numbers lang yang salary, in time mawawala din yan.. 🙂 tama yung sinasabi ng isa, respeto lang sa bawat isa.. 🙂
IT Grad po ako, but ung naging first work ko is call center, actually i never thout that call center po un kasi that time sabihin na nating anlau ng job name sa description so i tried and den aun nalaman ko na call center nga pero itinuloy ko po kasi gusto kong malaman panu mag work ang isang call center.. kahit never kung pinangarap ang maging call center.. 🙂 bakit pa ako mag 4yrs kung call center ang bagsak ko, nd ko magagamit ung pinag aralan ko.. soafter ng contract ko nd nako nag extend pa, oo nakakapagod ang call center pero kung tutuusin di tlga maiiwasan na ma discriminate ito dahil tama nga sila dead end career.. walang progress, may pera nga pero anu un? call center nalng ba? thank goodness naging IT ako at we are in the world of technology kaya maraming opportunities, tyagaan lng mag hanap, kahit nga nd IT ee bsta tyagaan lng wag maarte, kung gusto pera agad then why not try to be an agent..Call Center Agent.. but still i respect CCA kasi naranasan ko rin nmn din maging CCA..
construction/ call center/ factory worker/ engineers/ it parepareho lng yan lets not look down to each other, every unit has thier own shoes to fill up. i am working in a metal factory as a technical assistant, yup shifting ay sobrang mahirap lalo n pag linguhan ang palitan ng shift. at ang mahabang 12 oras n pag hihintay kung magkakaroon ng trouble sa electrical dep sa factory ay npaka hirap. mas lalo n ung mga operator namin un tlga ang walang tulog, a second slip my cause a major problem and injured or kills somedy.
guys…guys kalma lng…what the article is implying is stop the stereotyping. Hindi nangmamaliit ang article, more like sana naman stop ung mentality na “lang” sa work ng call center agents, BPO workers or what not.
We have specialties, kahit anong trabaho, construction worker, IT, accountant, Lawyer etc. we have our own edge so wag maliitin ang isa’t isa. We all pay taxes, binubuhay ntin ang dapat buhayin and we all have goals.
Mas pagtuunan natin ng pansin ang dapat mabasura, ang mabahong sistema dito sa pilipinas, Hindi tayo aangat kung lahat ng umaangat ay hinihila natin pababa..
Maybe. Just maybe your emotions brought to this “NO JOB DESERVES MORE RESPECT THAT YOURS.” If not.. My MIDDLE FINGERS are pointing directly to your dumb ass! All jobs should be respected equally. Do you think nurses like me were treated as nurses in the hospital? They treat us like slaves too. Do you think a construction worker were treated as human being quoting “kung kumain parang construction worker.” So don’t dare mention that your job is fukc*ng deserves more respect than the rest of us do. As you have said, you are a law graduate.. Think before you spit!!!
Di nyo naman kelangan magtalo… as long as malinis ung pera na kinikita nyo, malaki man or maliit, hindi nakaw, pinaghirapan.. saludo ako sa inyo 🙂 proud call center agent din po and so far natutulungan ko family ko kahit paunti unti masaya na ko 🙂
Parepareho lang naman tayo nag tatrabaho wag na mag laitan kung anung uri ng trabaho o gano kalaki ang sahod ang mabuti e di kayo nang aagrabyado ng kapwa. RESPETO lang.
saan ka na pupunta kung 45 years old ka na? gimikan? starbucks? chicks? guys? party? anong natira sa pera mo? oo marami kang pera ngayon. kung di kayo gumigimik, bilib ako, saludo. pero yung mag-yayabang pa kayo? be humble mga bro. wala na kayong trabaho pag 45 na kayo, samantalang mga nurses, teachers, office clerks, dental aids, construction workers, security guards, etc…nagtratrabaho parin sa napagsanayang propesyon. kayo? nakaupo nlang siguro habang ginagamot ang lung cancer at kidney failures….cge party party…..hello?
Daming reklamo nitong mga call center na to. Ano kayo priviledged na mga bata? Mahirap talaga ang buhay. Kumpara sa iba siguro, mas masaya un iba dahil gusto nila ang ginagawa nila. Kayo ba, gusto nyo ang ginagawa nyo? Malaki respeto ko sa mga kaibigan ko sa call center, masama lang talaga ang nagiging kultura ng iba, na ginagawang escape goat o stress reliever ang bagay bagay, na lalo namang nakakasira sa kanila o sa iba. Kelangan talaga sa trabaho ng call center yan pag du duty eh. Parang mga nurse lang din. Mas toxic malamang sa kanila dahil buhay hawak nila.
lahat ng mga maingay sa sinehan, call center man, construction worker, cook, nurse etc, sila mga gago
I think kahit anung work natin importante is respect! As long as it is legal at hindi nkaka apak at nanamantala ng ibang tao, regardless if its construction, BPO. call center, nurse etc.
🙂
Ganito na lang. Pantay pantay tayo! At lahat ng buwis natin binababoy ng gobyerno. Kahit gaano kalaki o kaliit ang sweldo natin, binababoy ng mga mambabatas ang binabayad nating buwis.
wla sa field field yan o LAKI ng sahod, IMPORTANTE may trabaho, ung meron taung pang-sustinto sa araw-araw na hanap buhay..IT SUPPORT din ako sa isang call center..di msyadong kalakihan ang sahod ko pero OK na ko sa araw araw na buhay.
Wow, it’s awesome when you hear people ask for respect when in fact respect is not something you ask for but something you earn.
I too have a lot of friends in call centers, and in different fields for that matter. It’s true as the stars above that people who work their ass off needs some kind of approval, after all, atleast hindi tambay who gets off from other peoples money.
But some of these people seems to be thinking too much of themselves. Like one of the commentators said, would you be doing this in the next 10 years? And if even so, is it something to be proud of and say na parang kawawa naman kami that others says na ito lang pala ang work nyu, and you need to justify yourself na hindi naman ganun kadali ginagawa nyu.
With all due respect, although it doesn’t seem to sound like it, you don’t have the worst job to complain about. Actually some of you even think of yourselves better than others. Not all naman, pero majority of the people I know in your line of work.
So please stop this ranting and move on to much more constructive things na pede pag usapan please.
1.) You don’t have the worst job there is
2.) You don’t have the highest paying job in this country
3.) Yes, you put on 8 to 9 hours of work, but do you think others don’t?
4.) Managers/Supers wouldn’t complain about this because it’s their duty, not because they need an appreciation for what they do.
Sa mga nangmamata sa mga call center agents… Wag kayong magmataas. Tska please lang, yung mga taga government naman na kung makasita sa mga tulad namin e mahiya kayo. Tax namin ang nagpapasahod senyo. At kung tutuusin eh yung tax na binabayad namin sa isang buwan eh kaya nang bumuhay ng isang buong pamilya. Tax palang yan !!
Bobo nung Ninja. 30k yosi. Sinong gago ang bibili ng 30k para sa yosi. Developer nga bobo naman. Lol epic.
May trabaho bang madali??? lahat yan mahirap, pasalamat na lang tayong lahat sa Diyos at may trabaho. Anlaki naman pala ng sweldo nyo dapat lang din siguro na maging mahirap ang trabaho.
normal na i-lang, lang ang mga call center agents, hindi dahil sa trabaho bagkos dahil sa degree na tinapos nila. ok lang sana kung related field pero yung iba graduate ng chem eng, or law tapos call center lang siya?
Working is hard, regardless of what industry you came from.. RESPECT THEM FOR THEIR HONEST LABOR… Workers deserves the fruit of their labors.. RESPECT HOW THEY WANT SPEND THEM… Minimum wage to Managers wage it doesn’t matter… THIS NOT HOW WE WANT TO MEASURE RESPECT… Measure your respect in the same manner you want to be respected… RESPECT BEGETS RESPECT…
In today’s economy things are changing fast and every profession needs to adopt… 20 years ago product support is integrated inside the company, as a team. Now it is a respectable industry that pushes PH economy upwards. The same case with construction, 20 years ago virtual design and construction is not popular, but now like call center it opens door for us as another source of work in construction. Point is… it has nothing to do with work as we change work all the time. Its about the attitude towards the individual…
As for the “Sa _______ lang pala nag ta-trabaho!!?”… It happens everywhere.. to anyone.. all the time… So just ponder on this thought… “People who are focused in their responsibility are more likely to murmur than people who interested in their rights.” Just do what you do… and be the best on it…
Kaya lang naman mahigpit sa call center saka madali magtanggal kasi ang dali lang palitan ng tao dun. Parang wala ngang qualifications. Basta marunong magenglish at high school graduate okay na. Bakit ka mageexpect na taas noo kang igagalang ng mga professional na kagaya namin eh hindi naman pinag aaralan sa kolehiyo yan. Nagtrabaho ako for 6 months sa BPO industry. Mahirap sa umpisa pero routine lang ang trabaho. Hindi ko natagalan yung trabaho kasi hindi mo mararamdaman yung worth mo. Halos pareho lang ng working conditions yan ng mga nurse. Mas maliit pa nga sweldo ng mga nurse, at mas hazzardous pa trabaho. Nakaupo ka lang dyan sa opisina, compared sa mga nurses na mental, physical at emotional fatigue ang kalaban. Wag mong ituring na bayani mga call center agents dahil in the first place, karamihan sa pinagseserbisyohan nila eh hindi naman mga Pilipino.
napaka simple ng article na to para i-bombared ng sandamakmak n mga comments – kakaloka. s mga nagtatrabaho s call center maiintindihan pinupunto ng sumulat nito. honestly, walang madaling trabaho at pagdating s sweldo regardless kung anung profession mu, depende p din s capabilities ng tao at ng management (minsan pa ng mismong company). nwei, respect is gained nde lang naman s work. dapat alam ng lahat yan kasi isa yan s mga characteristic n kahit s school nde n tinuturo – kusa n lng yan s tao kung meron man or wala. i just had to share my piece kasi nde sya big deal people para magsagutan or magpataasan pa ng ere. daming problema ng pilipinas n mas matindi pa sa napaka simpleng bagay gaya nito. *peace*
everything said in this article regarding the cause of termination applies to almost all workplace, not just in call centers. a lot of profession do work on holidays too. i agree to the note that we should not degrade these call center agents,not because they are call center agents but simply because it is not right to degrade anyone, in any profession whatsoever. every job has its own pros and cons. I dont agree to this tho “No job deserves more respect than the hardworking call center agents who slave every night to support their family because our government could not offer a job that suits their profession.” this phrase is very selfish. i think respect is not given to us because of the job we do, the ones who deserve most respect are the people who do their job, no matter how hard in the best way they can and still is able to say thank you to their employer despite being underpaid.
Respeto sa mga nagwowork sa call center. Walang madaling trabaho at hndi lang sa call center bawal mag dala ng cellphone, hndi lang call center ang may shifting schedule, Lahat halos ng company ay pwede ka ma terminate pag naka 3 consecutive absent ka pag hndi ka nagpaalam. Applicable po yan halos sa lahat ng company maliit man ang sweldo o malaki. Oo malaki sweldo sa call center at tulad ng sinabi mo mahirap kasi ang trabaho. Bat di ka magresign tapos mag apply ka as Virtual assistance sa bahay ka na lang magwork para wala kang reklamo.
Doesnt have to demand respect, just earn it. You are there because you are happy with what you are doing otherwise you already resigned. Who cares what the society thinks. Dont have to defend ourselves if we work in a call center environment, we find happiness and satisfaction there, We always have the choice to leave but we choose to stay because we are happy. 🙂
ano man ang trabaho basta ito ay marangal at hindi nanlalamang sa kapwa ay dapat ipagmalaki!
puro yabang, paninira at insulto lang naman ang mga kumento
kung walang masabing maganda wag n lang magcomment
haist
galing aku sa BPO dati aku TSR/CC agent at ngaun ay isa nakung totoong IT Professional para sakin wala nmn masama na ihanay sa level ng Factory worker o Construction worker ang isang Call Center dahil marangal nmn ang mga nabanggit un nga lang Mas Malaki ang Sahod ng Call Center Agent madami din Panganib tulad sa Pag-uwi at pagkakasakit pero di hamak na mas mahirap ang construction worker at factory worker ung stress sa pag iisip kung panu mairaraoos ung ung pang araw-araw nila sa mga gastusin kung saan kulang pa ang sahod nila
di ko n papansinin ung mga comment ng tao dito masasabi ko to dahil dumaan aku dito nung college ako ay lumilingon lang nmn … para sakin kasi ung sa mga nabangit na trabaho ang isa sa pinaka mahihirap (di rin kasi biro tumangap ng mura araw-araw eh!)
medyo may kurot talga ung CALL CENTER o FACTORY WORKER LANG pero di un nakapigil sakin…
Ang di ko maiitindahan sa sumulat ng article na to… inaalmahan mo ung factory worker category BOBO KA BA!!! SOBRANG HIRAP KAYA NUN MAS MAHIRAP PA SA TRABAHO MO!!!!! MASASABI KO DAHIL NAPAGDAANAN KO PAREHO!!!! B
you think your better than them let me remind you where we come from if one did not want to die in poverty you have to work your ass off for a measly salary you had to choose what to lose and their choice was harder than yours and mine yeah sure people talk trash to you everyday but im very sure you’ve done your fair share of Trash Talk, this people who you refuse to be lump-in never complain they suck it up and grit their teeth and take on life itself ….
ung diskreminasyon na sinasabi mo wala un sa dinadanas nila…
kumbaga bayani ung mga un at kung i hanay ka kanila ibig sabihin bayani karin…
sabihin nyo ng kalokohan pero mas pinararangalan ko at tinuturing kong tagumpay ang mga taong marami pinagdaanang hirap sa buhay kesa tulad mong reklamador at ginagamit itong internet para magreklamo
“MAGALIT KA KUNG iLEVEL KAYO NG LIPUNAN SA ADDICT or PUSHER”
..ang sakin basta marangal ang trabaho, walang tinatapakan na tao, anu man ang halaga ng sahod, ang mhalaga my prinsipyo =)
In line with your statement: “Companies even have specific rules for application for loan, credit card, phone line and so many other things if you are working in a call center, and if you say call center, you can hear the aah of disappointment in their tones.”
In a business point of view, there is no security of payment in the call center industry. Let it be pointed that the Call Center industry has the most number of turnover of its workforce. That is the main point why banks and lending institutions are hesitant to grand such request. No businessman would risk lending without the security of tenure and recoupment of investment. It just happened that such criteria is in large proportion in a call center industry.
Call center is indeed a wonderful industry to be. I even worked in a call center for a year. However, my primary reason of leaving is that I can not feel a certain sense of accomplishment, professional growth and the work is quite redundant.
The benefits are really wonderful, but then I came up with the realization that no amount of money can pay my level of contentment. 🙂
i myself work as CSR & TSR…call center lang???hahaha, well try to apply “ONCE” and see how many people “FAIL” during the initial “INTERVIEW” u might be one of them…GOOD LUCK!!1
hi guys,
all of you here are no different from each other, wether your call center agent or an engineer…
you work hard in your own way and earn base on the experience of whatever field you’re good at. no one’s better,stronger,wiser or even luckier. it’s a matter of choice and passion. profession is just an ego feeding statement and salary rate is just its booster. what really matter is you work and earn to live,survive and share blessings, not to flaunt, brag, boast nor to make other see how far you are but merely how far youve become. Guys live with a purpose. All of you have not gone far yet until you all learn the way of life is not about you but what you are…
If you’re IQ is good you’ll get my point easily and oyur E.Q is good you’ll understand my point easily. if you have good both E.Q and I.Q then you’ll respect what im trying to point out here.
Now if you lack all both definitely you’ll try to defend your ego and comment in a negative perspective.
I rest my case close. Godbless everyone!!!
The Queen
I respect call center agents as I have been one and I agree that all jobs are equal, whatever you do, whatever how long you do your job in a day. But in defense to companies on having specific/stricter rules for applications this is due to to the same risk that you have indeed mentioned in your post. The risk of easily losing a job. And so these companies cannot rely on your job alone as it is a risk and cannot be a basis for stability to pay/loan or anything else.
I’m currently working in the BPO as well.Yes totoo yun na madami sa call center hindi graduate kagaya ko. Although I have plan to continue my study next year.Ang masasabi ko lang “bakit hindi nalang tayo matuwa sa mga taong marunong mag-hanap buhay?” Kesa sa nag-sasalita tayo ng “tiga call center lang?”.Remember pare-parehas lang tayong empleyado kesyo Doctor,Engineer,IT etc. Unless you have you’re own firm or clinic. Kung walang call center ang daming walang trabaho sa Pilipinas.Minsan nga kung sino pa yung may Profession kapag nag-apply sa call center di naman natatanggap. Please try to appreciate nalang yung industry rather than criticizing the whole industry.Ang mayayabang lang naman karaniwan sa call center eh yung mga newbie.
walang trabahong marangal ang madali. lahat may pros and cons. kesho construction, ofw, call center, managers, engineers, doctors, lawyers.. lahat may responsibility with corresponding stress levels. kahit gaano pa kataas sweldo o position mo, somebody will always will be higher and better. and comepetition is always present. Ang mga taong nagmamaliit ng trabaho ay mga taong hindi deserving sa trabaho nila.. mga sinwerte, redundant sa position. kamag anak ng kung sino, graduate ng matataas na paaralan. in short hindi pinag hirapan ang trabaho hawak nila.
I work here in the US and I felt relieved every time a filipino agent would take my call. It’s like way back home and incredible politeness. Keep up the good job.
I work here in the US and I felt relieved every time a filipino agent would take my call. It’s like way back home and the incredible politeness from you guys are awesome. typo error. my bad. Keep up the good job guys. GOdspeed
Thank you for the appreciation. Behalf of all the call center agent here in the Philippines, THANK YOU VERY MUCH PO! 🙂
Thank you for the appreciation. Behalf of all the call center agents here in the Philippines, THANK YOU VERY MUCH PO! 🙂
Repost – kulang ng “S” – d ako nakakpagprofread ng maaus.:-D
Aye! Not a simple job. Working your ass in the BPO industry is not something people should discriminate nor laugh about. Galing din ako sa ganung trabaho and seriously it ain’t easy…
kahit na anong trabaho, kahit gaano kalaki or kaliit ang sweldo, basta marangal hindi dapat hinahamak.
Some real info about the BPO industry and its employees:
1. BPO — Business process outsourcing is not just about answering phone calls or delivering spiels or selling or even collecting…this industry also handles administrative jobs or what you call back office but mostly it is customer centered services may it be B to B or B to C.
Not all “accounts” have spiels so an agent has to think on their feet to provide the correct answer or rebuttal. So if some are saying that it does not require much intelligence, I beg to disagree.
2. In top rated centers the requirement is at least 72 units or 2 years in college to even qualify for an initial interview but College graduates are preferred however there are a handful of undergraduates who are actually really brilliant who was able to rise from the ranks and are now OM’s even SOM’s this is the bright side of some Centers they judge you by your performance and abilities not with the diploma you are holding much less from what University you have graduated from.
3. Not all accounts are night shift, some centers also have day shifts (Australia and UK accounts)
4.Yes, the salary is a bit higher than other jobs it starts from around 15k up but the downside is that almost 30% goes to taxes (it is automatically deducted unlike other jobs where you can manipulate the taxes you pay or not even pay for that matter) Whats infuriating is that we don’t see where the government is putting our hard earned money, I guess that is why we kind of rant a bit (well a lot at times!)
5. True, some agents can be a little bit on the slow side, some are arrogant, some are boastful even to the point of overbearing but which industry doesn’t have one bad apple or two or even more?
6. Not all BPO workers are there just for the money…some are retirees who just want something to do (BPO is the only industry that has no age limit as long as you can perform)
7. Nurses, Doctors, Pharmacist,Medical Technologist…yes they are able to practice in one way or another their field since there are also accounts that requires people that has a medical field background. Not only they get paid more they also have the chance to study the trends in the field while they pad their pocketbooks before applying to hospitals which can make them go hungry. (Nurses now even have to pay some hospitals for internship/additional training– how weird is that)
Lastly, I am engaged in our family business before I decided to join the BPO industry since I wanted to experience being an ordinary employee and yes I do get offended when they look down on people who works in a call center because in this industry I have met and worked with some of the most brilliant minds. So please do not make sweeping statements, as long as you are not doing anything illegal or can harm other people one should be proud of what you do for a living and as they say you don’t have to put anyone else down for you to step up or look better,one can only be the best if they work hard for it..
Marked says: “Inggit lang kayo sa sinasahod namin, dahil ung buwanang sahod nyo ay pang gimik lang namin.” – wow! ang laki naman ng pang gimik mo pre, 80k? call center is a trap! I work at home with my pajamas on, on my own time, with no tax or any salary deductions. so tell me kung sino dapat ma inggit sa atin?
Guys pls. if you know the Word RESPECT. Kahit anong work pa yan, Basta MARANGAL, GALING SA PAWIS, Sa labas man or sa Loob, Physical man yan or Mental, ano man ang kita nyo ay galing sa PAWIS at pinaghirapan nyo maghapon. Be proud na kahit na anong pang Profession mo, yuou are earning from your hardwork because you have a dream.. dream para sayo, sa family and others. Pray and always Thanks God sa blessing na ibinibigay nya saatin.. WALA ang Thousand PESOS nyo kapag namatay na tayo pare-pareho. Pray always ang always thanks God sa HEALTH, sa SECURITY and CARE, and sa BLESSINGS, pera man yan, material or mga mahal sa buhay at mga kaibigan… Pray nyo din pinagtatrabahuhan natin na kinukunan natin ng INCOME na lumago pa at magpatuloy para madami pa silang matulungan. Salamat and God bless.
Hello, I also work in a call center. I’m sure hindi sinasadya na ma-compare ng blogger na ‘to ang mga call-center agents sa construction/factory workers. He is just trying to say na this type of job is not basta-basta lang and it don’t deserve discrimination, which is TRUE. Na-describe na nila kung gano kahirap maging callcenter agent which is totoo based on my experience.
Totoo din, may mga mayayabang sa call center, sa dami ng nagtatrabaho sa industry na ito di talaga maiiwasan na merong mayabang which I’m sure present din sa ibang klase ng office. No offense but mas nayabangan ako sa mga comment dito ng non-callcenter people.. Patulan ba naman ang alam na nagyayabang lang and even went down sa level nila?
Lahat ng trabaho, mahirap. Overpaid or underpaid, let’s just respect. When you believe you are better, dont brag made them realize.. If someone’s fresh from Uni, don’t be affected kung pinagyayabang nila ang double digits nilang sahod, be happy for them. alam natin kung gano karaming tao ang hirap makahanap ng trabaho.. eventually nmn they’ll realize that they need growing up / maturity. Pero sa mga tenured na sa trabaho nila, i dont think gagalingin kayo pag pinansin nyo yabang nila.
And, do you honestly believe na minamaliit ng blogger ang mga construction worker or you’re just misunderstanding?
Let’s all become positive guys, Wag tayo reklamo ng reklamo, I’m sure it’ll make a difference.
All Workers NEED RESPECT and EVERY PEOPLE NEED RESPECT bakit klangan nyo pag awayan yan eh gusto lang nmn daw nila ng Respect eh yon lang ed ibigay nyo deserving din nmn sila ah because they are working tapos gagamit pa kayo ng badwords which is naturingan pa nmn kayong PROFESSIONALS! in your Profession tama? dont compare your salary and dont every DISRESPECT ANYONE gusto lang naman din nila malaman nyo kong anong ginagawa nila sa work eh ano ngayon kong nag smoke sila or nag gigimik or any thing tao sila so alam din nila kong ano ang tama at mali kong nasa mali sila eh gusto nila yon eh may magagawa ba kayo kong meron man ed pag sabihan nlng sila kong hindi sila nakinig it’s not your fault anymore kong bakit ganon sila sa labas. . .
Respeto na lang sa isatisa mga iho and be thankful tO GOD. 🙂
The point is, you’re a Law Graduate, tas ngaun nag call center ka? pinangarap mo ba maging call center agent? Nagtapos ka sa kolehiyo tapos sasagot ka lng ng tawag na wala sa linya ng tinapos mo na kurso. I think hindi career ang pagcall center hindi yan pang long term. Tanungin mo nlng sarili ito ba ang dahilan kung bkit k nagaral ng kolehiyo.
Choose a job you love, and you will never have to work a day in your life.
I don’t understand how the blog entry became an issue with the salary of the working class. I presently work in a call center but I also used to work in a non-government organization where the salary is almost at minimum wage so I believe I can say I have been on both worlds.
I believe the issue being raised by the author here is the brand “SA CALL CENTER LANG PALA NAGTA-TRABAHO”, that we call center people are being called. It’s like as if we do not have the credibility that’s why our credit card applications are denied, the loyalty because we are jumping from one BPO to another, that we are super ‘liberated’ when it comes to our sexuality and other things.
Tatagalugin ko po para mas lalo ninyong maiintindihan,
1.) Hindi po lahat ng call center employees ay pare-pareho. Nakakita na ako ng call center employees na sobrang responsible pagdating sa pera. Hindi basta basta gumagastos, yung cellphone 3 years old na, nagbabaon at hindi bumibili ng pagkain sa labas, tumutulong sa magulang at iba pang bagay.
2.) Hindi po lahat ng nagta-trabaho sa call center ay gusto nila ang trabaho nila. Marami nga dito, nurse, yung iba tapos ng 4 year course. Pero bakit sila nandito? Sige pwede nating sabihin dahil gusto nila yung madaliang saka malaking pera agad. Pero hindi dahil sa iisang dahilan lang. Eh pano kung may kailangan silang pag-aralin na mas nakakabatang kapatid, sa tingin niyo ba magta-trabaho siya sa field of expertise niya pero mababa ang sweldo? Again, pakitignan po ang unang point ko.
3.) Hindi lahat nag nagtatrabaho sa call center ay liberated. Isa na po ako dun, mahirap pero masasabi ko sa inyo na harap-harapan, hindi ako umiinom at hindi ako naninigarilyo. Hindi din po ako nagpapa-palit palit ng babae. At naniniwala din po ako na hindi ako nagiisa. Marami po kami. Again, sa tingin niyo po ba gugustuhin namin magtrabaho dito? Hindi, again, pakitignan ang point number 1 ko.
4.) Bago niyo po pala husgahan ang call center/BPO industry, FYI lang po, ito po yung industry na bumubuhay at pumapalo sa ekonomiya ng Pilipinas sa pamamagitan ng buwis na binabayaran namin. Tanggalin niyo po ang call center industry, sa tingin niyo ano yung kasunod na industry sa Pilipinas ay makakapag-generate ng income ng katulad sa call centers?
Hindi ko po minamaliit ang ibang trabaho, pero sana wag naman po natin husgahan na parang yung trabaho namin ay walang MORALIDAD.
Oo nga po pala, sige makakabisado namin yung sinasabi ninyong “script” o “spiel” namin tapos magiging madali na ang trabaho. pero kahit kailan hindi kami masasanay sa pagmumura na tinatanggap namain sa mga customers namin.
Sana mabasa niyo ng buo ang comment ko na ‘to.
Respect? Everyone deserves respect. Regardless of profession/industry.
Just one comment though… To the person who wrote this article – yes, you already made your point but next time please mindful of your thought org and sentence construction….
Sometimes it draws more attention and just ruins the message.
Goodluck and keep on writing!
I cant believe how most of the people here discriminates other peoples job. Seriously??
Ganito na ba tlga tayo kababa?? Mejo naiintindihan ko yung about sa government natin na madaming palpak.
Pero tignan nyo nmn mga sarile nyo, talagang hindi aasenso and pilipinas kung ultimo mga tao nito ay nag papataasan ng ihi. e ano ngayon kung call center, ano ngayong kng construction worker, ano ngyon kung malaki sahod ano ngayon kng mababa. kaya may callcenter may contruction worker atp. kasi someone has to do it. maging masaya ka nlng kng ano meron ka at ano pa kayang mong abutin. or mga teenagers kyo, sorry kung ganun napa epal ako. ok lang immature pa tlga kyo. maiintindihan nyo rin yan pag dating ng panahon. 🙂
onga pala, para lang to dun sa mga ng ddescriminate. peace! 🙂 im proud of those people who understands and most of all respect other people. id be more ashamed if this people stands up and say their a filipino than our government who has alot of flaws, corrupt etc.. These people are there because of us din naman. sa its all on us.
hehe.. nagpapataasan na ng sahod ung usapan nyong lahat a.. its not the matter of how much you’re earning.. its now how much you earn naman cguro, but how much you need.. iba iba naman ung contentment nung bawat isa.. being a call center agent is a decent profession. regardless of the salary they have, and bawat isa’t isa ay may kanya kanyang ugali… the attitude of the person remains regardless of the profession… may call center agent na masungit, mabait, etc.. and with the notion na it deserves the highest respect of jobs because they sweat out 8-9 hours during night time.. of course its risky at night, kahit anong trabaho basta gabi… but i dont know kung alam nyo ang nature ng trabaho ng doctor, especially in training… 24-32 hours straight yung duty, sakop ung buong ospital, and hindi lahat na ospital aircon, and guess wat? some or most of them even have salaries LESS than a call center agent… they dont have enough time to study, eh lalo na magparty or gimik kasi pangtulog na ang time na natitira… mas mahirap maging doctor and im sure you all would agree… bottomline, hindi sa kung anong mas mahirap na trabaho or mas mataas na sahod, we all serve a purpose sa society and as long as its decent, do your best to whatever it is you are good at… all jobs are respectable basta legal at tumutulong sa society…
~Peace y’all!!
Sus. Yeah! Sa call center lang naman pala nagwowork! You should really be ashame na yan ang work nyo bitches!!! Get a real job.
Hi OP, your post brought in a lot of hate and controversy, and I do mean a lot! Not to mention grandstanding, name-calling, dick-measuring (and by dick I mean salary), arguments in all caps, ang-hirap-sa-mga-Pilipino comments, you name it. This reply is a tad too late, which I suppose is also a good thing, but I’m hoping it still gets your attention.
“Call center lang pala nagta-trabaho.” The tagalog phrase, the message in it, obviously, is stereotyping. It is unfair, ill-informed and sweeping.
Where did this idea come from, that call center is a *lang*? I do not know myself. I do not even know how popular this notion is. But for discussion’s sake let’s agree that it is how you put it, there is a “huge discrimination”
Call center agents, also known as customer service representatives, technical support, account executives, etc, these are people whose jobs are to sit on a desk, in front of a computer, headset attached with the goal of either to sell products/services, de-escalate complaints or provide assistance for whomever it is on the other side of the line. Sometimes all at the same time in fluent or at least comprehensible English. This job is hard and they deserve respect, says you; like many jobs are, some of the readers countered. Moot point.
Are there too few people that make a decent income from this profession? The case of whether the income is “decent” is highly subjective and there will always be some richer, more successful douches who are quick to point out that you will never surpass the amount they earn.
Would it be because how call center companies in this country screen their employees? I know that many of these employers do not require college diplomas. Let me take a step back and say that I am not implying that individuals who did not graduate from college, or even those who did not experience studying in one, is by default inferior compared to those who did. I would argue though, that certain “nice” kids (usually of middle to high-income families) that fail for not even trying to finish college are easy candidates for an industry that has a high employee turnover rate.
Does being a part of an industry that willingly hires sexagenarians and septuagenarians coming out of retirement help or hurt the reputation? Again to clarify, competency is not in question here, but the impact of the hiring trends that make up the call center workforce to the general perception of the public.
Is it because the nature of the work *possibly* lends itself to mockery? And yet nobody hears of the man who edited 2 Excel files yesterday for a report transmitted half way around the world that nobody reads.
Is it a dead-end career? Is the ladder from being an agent to a team lead to a floor lead to an account lead to a center lead too short? Are the steps too far apart perhaps? Are there too few opportunities, with too many competing for them? More importantly for this discussion, are these contributing factors to discrimination?
Is it a culmination of hate coming from anecdotes about call center agents trying too hard to speak English outside of their work? Society tends to reserve a special kind of ire for people that come off as egotists.
It is almost impossible to break off once canned into a stereotype, it sucks. Those who cannot do, teach; ITs are socially awkward nerds; doctors care more about your money, yappity yappity yap. And you know what sucks more? (Unpopular opinion alert) Sometimes for some people, the stereotype fits. It’s why the stereotype formed in the first place, it became an observable pattern. But that does not make it right to subscribe to the idea.
I pose these questions not to justify the stereotype. But to provide an inside-out perspective of the issue at hand.
People form opinions and they live off them and they surround themselves with people sharing the same opinions, and they’ll express them repeatedly, especially in this age of social media.
The good news is, you live in a country where you are empowered to overcome such prejudices and just prove yourself for who you are and what you can do.
ang hirap kasi, hindi binabasa/iniintindi ng buo ung nakasulat. Walang sinabing masama ung nagsulat sa kahit na anong trabaho. Nilagay na nga niya, “…Insummary…Respect” Yun lang ang gusto niyang iparating. Maaring lumalabas na nagrereklamo siya. Lahat tayo may reklamo sa mga kanya-kanyang trabaho. Huwag tayong magsalita ng masama kung hindi naman natin mismo ito naranasan. May kanya-kanya din tayong bias at stereotype sa iba’t-ibang trabaho, marahil bunga ng “crab mentality” na naka-ugat na sa ating lahi. Ganun pa man, hindi naman dahil may gusto tayong sabihin ay walang patumangga nating sasabihin ito at hindi iisipin ang maaring kahinatnan nito. Isaisip din natin na maaring mayroon tayong masaling na damdamin kung may hindi kaaya-ayang sabihin. Sa huli, balikan natin ang sinabi ng manunulat…RESPECT.
TATALINO NG MGA TAO SA PINAS…YUN LANG MASASABI KO…hehehehe!!!
ma call center o construction pare parehas lang yan.. lets just be happy kasi mararangal trabaho natin… lahat yan may kanya kanyang hirap.. dipende na lang yan kung san ka papatok!! basta ko what ever happens Im happy of what I have right now.. kasi pinsan kong mayabang graduate ng college nakapasa sa bar exam now he’s a CPA, pero mas sobrang bongga sahod ko sa kanya. to the near fact na hs grad lang ako. hahahaha pasalamat na lang ako at nagkaron ng CALLCENTER sa pilipinas kasi nagkaroon ng magandang opportunity ung mga highschool graduate lang. akala ko dati wala na kong pag asang umasenso.. but Id still respect po ung mga construction worker hindi po ganung kadali trabaho nila.. kung wala sila wala kaming office! I salute you po mga bossing!!
call-centers are for less fortunate, can’t afford to support their school bills but that ain’t their main job, for people who’s been a 4 year course graduate and ended up on call-centers!? such a waste of time studying and a waste of money! a lawyer graduate!? ended up answerin racist clients!? or let me say being a law student which rep. act that stated ….. a lawyers main dish would be answering phonecalls from a client!?
Maraming natutulungan ang Call Center industry para sakin kasi natutulungan nila mag karoon ng tsansang mag katrabaho sa opisina ( Di ko naman sinabi di magandang trabaho ung nasa labas ex: karpintero,driver at iba pa ) pero dito sa call center basta high school graduate ka kaya mong pumasok kahit onti lang alam mo sa english tuturuan ka nila kaya ung mga nakatapos jan wag naman sana mayabang na maganda sahod nyo 150k a month kung ano ano pa. Ang tanong ko kung di kayo nakapag tapos ng mga magulang nya malamang dito rin bagsak call center din bagsak nyo. Dapat maging masaya nalang kayo para sa mga kababayan natin di man masyadong pinalad sa buhay atleast may ganitong way para makapag simula ng bagong buhay at pag asa. Salamat po.
OA naman normal na attendance policy naman un, and besides d talaga dapat gumagamit ng cellphone sa workplace para di napapabayaan ang trabaho
ang haba hindi ko kinayang basahin lahat!! pero eto ang aking opinyon.
hopefully may mag tiyaga pang bumasa..
1. Wag na kayong mag english kung a. non-sense b. panlalait c. wrong grammar d. pagmumura, lang naman ang sasabihin nyo.. Bakit, kasi kayo lang ang katawatawa.
2. Para sa mga Call Center Agents:
a. Oo mahirap ang work nyo. Pero please hindi yan basehan para magreklamo.. Mas dapat pa magreklamo ang mga Nurses, dahil same situation lang sila at mas mababa pa ang sweldo sa inyo… May pasok kahit holiday, bagyo, earthquake, etc. Shifting din ang work nila.. at Mas nakakastress magalaga ng taong may sakit at makisalamuha sa mga kapamilya ng pasyente.
b. Respeto nyo din yung ibang profession kung gusto nyo ding respetuhin.
c. Kung nagkakasakit kayo, eh itigil nyo ang kakayosi, pag gimik at paginom..
d. HINDI LAHAT NG CALL CENTER AGENT AY DAPAT MAAPETKUHAN NETO DAHIL HINDI NAMAN KAYO NILALAHAT.
e. Kung mahirap pumasok sa call center at dyan ka nagwowork, aba congrats sayo at ginamit mo ang isip mo.. iba iba ang mga tao, hindi lahat magaling sa interview, hindi lahat magaling sa written test.. kaya wag nyo igeneralize na madali or mahirap.. depende yan sa tao..
f. kaya naka-classify sya as Factory Worker is because of the nature of the work. CCA utilizes raw resources, they process it using automated or non automated mechanical equipment, to produce an output that is to be tested and checked. Wag kayong magmalaki na Call Center Agent kayo at sila Factory Worker lang. Minsan mas may transferrable skill pa ang Factory Worker kesa sa inyo..
3. Para sa mga Readers:
a. Mahirap po magconstruction, hindi dahil na try ko na, pero kung nasa construction kayo, gugustuhin nyo na mahirapan at mapagod dahil alam nyong quality ang tinatrabaho nyo.. wag nyong maliitin ang mga tao sa construction (porket hindi sila nakapag aral).. Minsan nga mas may COMMON SENSE pa ang mga taong hindi nakapag aral, kesa sa mga taong abot hanggang langit ang degree.
b. Kung mag EENGLISH kayo para magyabang or para lang masabi na marunong kayong mag english… eehhh GALINGAN nyo naman.. Pero take note, maski ang mga taong nakatira sa US, hindi sila magaling sa english.. eh bakit hindi nyo itry na purong TAGALOG ang icomment nyo.. baka mas mapabilib nyo pa ko..
c. Kung magyayabang po kayo ng sweldo nyo. Whether, sinasabi nyo lang to prove a point or hindi.. pwede wag na kayo maglagay ng figure.. or better yet, wag nyo na gawin.. hindi basehan ng success ang 30k, 40, 50k na sweldo.. Kung ikukumpara ang mga sweldo ng Call Center Agent, Nurses, IT, Factory Worker at Construction worker, sa pinas or sa iba pang bansa.. dapat i take into consideration nyo ang cost of living, sweldo, lifestyle, etc.. the truth is, ang magiging basehan neto ay… pag dating ng 30, 40, 50+ years… sino ang nagttrabaho pa.. sino na ang retired at may napundar.. sino ang may sariling bahay at lupa, sino ang may sariling (binili nya ng sarili) kotse.. para masabi na worth it ang sweldo nyo at PWEDE KAYONG MAGYABANG..
d. wag personalin lahat ng bagay.. lahat ng tao may karapatang magsalita.. whether mali or tama.. wag nyo personalin at baka kayo atakihin.. Pero isipin nyo lang din yung mga sinasabi nyo.. dahil nagrereflect yun sa character nyo.. (swerte na lang yung iba na anonymous)
e. may mga bagay talaga na naghahamon lang, walang kwenta, at papansin.. matutong kumilatis kung san dapat magreply..
lastly, just follow the Golden Rule.. At try nyo magrelax.. kung tingin nyo na Magaling kayo at may karapatan kayong Magyabang!! PWES nagkakamali ka, kasi somewhere lageng merong taong mas magaling sayo.. kaya keep your ego to yourself!!!
Find the pattern if you can – first work was as Operations Supervisor for Petron, second one was as a News Writer and Events Officer for Southern Broadcasting Network, next was as a Production and Creative Head for a production group, fourth was as a College Instructor II for DWCL and NWU, fifth was as a TSR for Sutherland for 3 months then got promoted to a Quality Assurance Specialist and stayed there for 5 years, and last is my current job which is as a Call Center LSI Trainer for TESDA Ilocos Norte. I do not claim that I have bragging rights in any or all of those jobs, but the one thing I realized now that I am in my 11th year working as a professional is if it pays the bills, I am goddamn proud of it. I will fight to the death anyone who says negative things about what I do. I am protective of my own, but I am not defensive. There’s a big difference. Also, to those who say theirs is harder than any other job – you wouldn’t call it WORK if it was easy. Hell, I’d rather call it flatulence for anything if we get into that kind of mentality. People, you need to stop acting like the typical Filipino trying to compare each other’s idea of success. As cliche as it might and will sound, you do not need anyone rubbing it in your face the job that you currently have. Just my two cents.
Nakakatawa yung comment ni Mimomiko. Spelling nga ng “spills” hindi mo alam eh. Naamamarunong ka pa dyan..Typo ba? Kelan pa naging malapit ang e ay sa keyboard? Hahaha.
Respeto lang po sa bawat isa ang kailangan natin. Kung lahat po may trabaho, nakakatulong na tayo sa pamilya at sa ekonomiya. ganon din po sa kapayapaan ng bansa. May katungkulan pong dapat gampanan ang bawat isa sa atin. Ako po ay farmer (lamang) at ipinagkakapuri ko po ito. Kung wala po kaming produkto malamang wala kayong makain maski gaano pa karami ang pero ninyo.
napaka dami niyong nag tatalo sa usapang ito. para sa akin its all about your CHOICE, ke anung tinapos mong kurso o di ka nka tapos pinili mo yan, pinili mo din kung anung trabaho ang kukunin mo para sa sarili mo at kumporme sa pamumuhay ng pamilya mo. may mga mahihirap na nka tapos na gusto agad nila mka angat kahit papanu, choice pa din, mas gusto nila umangat agad kaya kahit anu pang natapos nila dun agad sila sa mas mataas agad ng sahod. then yung iba choice nila career syempre mas lamang na kunin mo yung kursong tinapos mo para after 3 to 5 yrs maganda na ang tayo mo sa isang company. yung ang para sa akin mga kapatid kong pinoy, lahat yan pinipili natin lahat ng gusto nten tyo ang pumili para sa buhay nten….choice…God bless to all..
I worked with different industries na.. I worked with a fast food chain, a mall, a hotel(as a waiter), nagpromo, and I also became a call center agent. Now I’m just working at home. Pero sa lahat ng mga trabahong yun, nahirapan talaga ako sa pagiging call center agent. Iba talaga ang tulog sa gabi kesa umaga. Marami na rin akong naririnig na discrimination sa mga call center agents, pero deadma lang.Kung kukwentuhan mo cla about call centers hindi naman cla mkapagrelate eh. Hindi ko pinagmayabang ang kita ko noon kasi nga marami na rin akong nadaanang trabaho at tama yan, napakaraming ibang mga trabaho na di hamak mas malaki ang sahod kesa call center. Pero sa totoo lang, dito sa amin, pasalamat kami sa call centers, dahil dito, walang masyadong job offers, kung meron man, hindi ganun kalaki na kinita ko sa call centers.But then again, wala akong pinagmayabang, bhala cla kung anong gusto nilang sabihin about call center agents. Ang importante, kahit ano pa ang trabaho mo, marangal ito at wala kang inaapakan. Medyo old school na saying, pero yan lang talaga dapat…
Lukey pla.. hindi Yvonne lol
so PAYABANGAN section pala to.. mag donate na lang kayo ang lalaki pala ng sweldo niyo eh..
Palakihan na sila ng HAMBOG oh. May sumasahod daw ng 500k isang transaction, may 150K, may 30K. Ang tanong ko lang ay , DOES THAT MAKE YOU A BETTER PERSON ? I don’t think so, dahil sa sobrang hambog nyo, ang CHEAP nyo. At kahit anong laki pa ng kinikita ninyo, you can’t buy CLASS. I am a call center agent. I have been for close to 7 years. I’m happy with my work, it pays my bills , and I do not feel MENIAL like other people think, because I know for a damn fact that it is an HONEST and DECENT job.
Kung Sino man yung taong nag Post nito… Sana hindi mo Sinolo yung Highligh ng work sa buong Mundo.. ksi una… Hindi lang call center ang mahirap na trabaho… my mas higit na Critical & dangerous na work ang meron pa… higit sa lahat wag sana mayabang yung ibang taga call center jan.. AGREE ako sa nag post jan na karamihang ng call boy & call girl yayabang. One time nag lunch kami sa isang Resto sa Gateway.. OMG! dumating mga 5 na Guys & girls. tapos ang iingay nila… ngayon ko lang nalaman mga call boy & call girl sila.. kasi nag papayabangan sila ng sweldo… so ito question, bakit kailangan pagmayabang at Ipagsigawan ng mga Empleyado ng Call center na 30k plus ang Sweldo nila???? Una hindi lang kayo ang my pinakamalaki sinasahod. Pangalawa anu sa tingin nyo Work nyo? saka yang Pinagyayabang nyo na 30k baka mas malaki pa kita ko jan… Entrepreneur ako… yun ang Profession ko, Kung pahirapan ng Trabaho lang gusto mo alika papakita ko sayo ganu kahirap mag trabaho ang isan NEGOSYANTE…. saka kaya nga maraming ayaw sa ugali ng Call center kasi ag yayabang… ALAM NYO YUNG TERM NA, ONE DAY MILLIONER…. Karamihan ng Call Center malalaki nga Sweldo bakit pagdating ng ilang araw WALA NA PERA??? AT ANG LALAKI NG UTANG?
Sana Gamitin natin utak natin… kasi My mga Relatives din ako nag Wowork sa Call Center pero di sila Ganito ang Attitude…
To those who say that you won’t be able to find a “career” in the call canter industry, sorry but I beg to differ. I’ve been working in this industry since 2002 and I am blessed to have found success. I won’t go in to numbers but I can safely say, I earn enough to afford me and my family some luxuries in life without having to sacrifice the important things, like my savings and bills. There are countless people like me who have found the same amount of success, some even more.
Like any other job, you need to work hard, be smart and cope with the changes you will face on a daily, weekly, monthly and yearly basis. We can keep on comparing our selves to other industries but keep in mind, all these jobs have their own difficulties and challenges. Success goes to the people who choose to be successful. These are the people who find ways to improve themselves so they can attain a higher position or receive better pay/benefits. I hope that people can step back and see the bigger picture. Call centers are here to stay and work here is REAL work.
At the same time, I am also disappointed with how some of my co-employees in the contact center industry are acting and talking. Grabe ere niyo mga sir at ma’am.
We, call center employees say that it’s hard to talk to customers who will curse and scream at you. Policies change in the blink of an eye. Schedules suck because sometimes, wala ka mang lang weekend off or may pasok pag holiday. Ikaw nga mag nurse. They deal with the same crappy schedules, patients who can be verbally (and sometimes even physically) abusive, be surrounded by sick people. Parang mahirap din diba? Ikaw mag pulis. Machambahan ka with a bad incident, patay ka. Nakabilad ka sa araw. “On call” din sila. How about a construction worker. Ikaw nga magtrabaho sa isang physically taxing na trabaho. I can go on with other career lines and there will be one thing in common. They all have pain points. What does a smart person do? Suck it up and just live through these difficulties and complexities.
Don naman sa mga nagmamalaki sa sweldo nila. You are able to spend a construction worker’s pay for a month para sa pang-gimick mo. Good for you! Do you need validation to the point that you need to slam it to someone’s face though? Don sa nagsabi na 30k sweldo niya. Good job! Think and I do hope you realize that there will always be someone who is getting paid more than you are. And these people laugh at you because pinagmamalaki mo yung barya lang para sa kanila. Just the same way na pinagmamalaki mo na barya lang para sayo yung salary ng ibang tao.
I just have to air out that these comparisons are moot. That we can own a career in whatever industry if we choose to. That your attainment in your career may be better than someone else’s, but there will always be someone else who has reached greener fields than you have.
Just my two cents. Peace!
totoo bang ang mga babae sa call cenner ay mga pakantot? nagpapatira sa mga natitipuhang male agents. kasi may kakilala akong mga ganyan.
Seriously?! Naging away ‘to?
Bottomline, walang trabahong madali! Kanya kanyang challenges yan sa trabaho. Iba ibang klaseng hirap. That’s why at the end of the day, walang taong natapos ang trabaho na fresh ang utak, walang masakit sa katawan at hindi nabwiset at one point in their shift.
Respect? Oo, madaming walang respeto sa mga trabaho ng bawat isa. Madaming tao na laging may naksunod na “lang” pagkatapos banggitin ang trabaho. Yan ang mga taong hibang o kaya eh, walang trabaho (asa sa mgaulang, palamunin o kaya sa kumpanya ng magulang nagtrabaho).
At yang mga nagpapayabangan ng sweldo…naku, ang kapalit nyan eh sobra sobra. Malamang nagkakasakit na dahil para marating ang ganong sweldo eh hayup mag OT, naging kabit ng boss, di na kilala ng pamilya kasi laging nakakulong o nakatutok sa computer at etc. Kung malaki man ang sweldo nyo, pasalamat na lang kau.
Yes, nagtrabaho din ako sa callcenter. Ilang taon din binuhay ng call center ang pamilya ko kaya proud ako na nag trabaho ako sa call center dati. Kayo ba proud ba kayo sa pinagtrabahuan nyo Imbes na mag away away o kanya kanyang payabangan, mahalin nyo na lang trabaho nyo. Hay!
Yun lang po 🙂
This article is FUNNY. Nothing but rants of a call center agent. And I don’t believe that the writer is a law graduate, sorry. Lahat po ng trabaho mahirap. Lahat po ng company may kanya kanyang policies. Kung hirap na hirap talaga kayo sa work niyo, e di hanap kayo ng iba??!!
sa call center kasi kailangan alam mo ang mga products na binibenta mo kasi pag hindi kulilat ka talaga at tanggalin ka pa ng amo mo, kaya di rin sure ang work ninyo na di gaya ng mga skilled workers, at sana nmn wag nmn sabihin na kumo constraction lang nag woork ai wala ng utak, kanya kanya ng field yan, marami din mga walang natapos sa call center at totoo yan natuuto na rin yung iba sa ka chachat ng mga puti , at aminin tayong mga plipino madaling mag adopt ng ibang language at wag ipagmalaki ang ang kita ninyo, dahil anak ko walang work kumikita ng 40k, hahahha, kaya minsan esep esep esep din kung minsan, bago ipag landakan ang kita ninyo,,lahat ng mga work basta marangal yun ang mahalaga, or kahit ano pa, kayo…….
All I know wala namang madaling trabaho. Respetuhan lang. Basta marangal ang trabaho at wala kang inaapakan na ibang tao, ayos yan.
magtrabaho na lang kayo. dami nyo satsat. nyahaha
about time someone spoke up. kung alam lang nila ang ambag natin sa kaban ng yaman ng bansa dahil since walang tax ang mga employees na minimum ang sinasahod (na malaking tulong din naman sa kanila syempre), yang kinukurakot ng mga pulitiko at yang pesteng pork barrel na yan ay galing sa napakalalaki nating tax.
I worked in various call centers before and saved as much as I can. I am a pilot now.
mahirap padin construction buwis buhay at sakuna.. ayoko maging callboy sagana bisyo dito mulak yoci ,alak at drugs minsan unhealthy araw araw puyat… mataas pa rate ng HIV dito sa industry na itoo….
Looking at all of these comments mukhang wala tlgang nakakaintindi sa true message nung article.. Its all about “RESPECT”.. Kht ano png profession mo factory worker ka man o Engineer dimo kailangan mgmalaki at maliitin ung iba dhl lng mas malaki ang sahod mo o mas gamit ang utak mo.. Be matured po tau sa way of thinking ntn kc at the end of the day nagtratrabaho lng po tau di lng para sa sarili ntn kndi para dn sa pamilya ntn. 🙂
nakakaloka naman at payabangan sa sweldo ang comments sa article na ito… magpasalamat ka na lang at may trabaho ka, kahit san pa basta malinis, wala ka inaagrabyado at di ka nagigigng salot ng bayan. na-experience ko rin magwork sa call center, masaya na mahirap kaya I have great appreciation for people who work there.
mga wala talaga kayong utak noh! mas mabuti nang may trabaho kaysa naman wala diba? simple logic lang yan, andami niyo pang komento!
Whoever wrote this article is a douche! How dare he degraded “factory workers”. He is just a as guilty as those people degrading “call center” workers. The problem here really are the Filipino practice of discrimination. Always wanting to think they do better than the other. Any job within legal boundaries should be treated with respect.
Lahat ng trabaho mahirap. ngaaway away pa kyo. Ano bang iniiyak nyo mga taga call center e ang tataas n nga ng sahod nyo kung taas ng tingin sa society habol nyo mahihirapan talaga kayo. Kahit sino kayang makapasok sa callcenter kht HS grad lng at wala nmn sigurong tao na pinangarap na mgtagal ng trabaho jan. Anu un d ka na lng kukuha ng degree mg cacall center ka nalang? Lahat ng trabaho ginagamitan ng utak tandaan nyo yan. Wag na wag nyong sasabihin na kayo ang pinakastress dhl lamang pa gimik nyo compared sa ibang mga ngttrabaho
Reblogged this on journeytonever-ending and commented:
I worked in a call center for a year and a half and I get the same freaking responses from insensitive people thinking that I shouldn’t be working in a call center kasi “kahit sino pwede makapasok dyan”. On the contrary, not everyone! not EVERYONE can get in, if you’ve tried applying in one especially in top-billed companies such as HSBC, Convergys, Citibank, Sykes, etc. it’s a tough, tough world out there. I think the phrase “You gotta see to believe” applies in this kind of career because once you get it, that’s the only time you will understand AND you will never underestimate the people who choose to work in this industry again.
And I quote..
“For those who uses the phrase “call center lang pla nagwowork” I challenge you to try and enter this profession and after 2 or 3 months, tell me the same phrase that you mentioned and I promise you, you will change your perception!”
Ang nagmamataas ay ibinababa at ang nagpapakababa ay itinataas. Mataas nga ang sweldo mo may naipundar ka ba? O napang gimik mo na? Iba-iba ang profession ng mga tao, at kahit kailan hindi mo maikukumpara ang isa sa isa. Magkakaiba ito ng level kagayan ng pangunawa nating dalawa. Nagkataon na mas mataas ang sa akin kaysa sa’yo.
World Peace.
To summarize, there is no easy job… lahat ay mahirap… dpende na lang sa “diskarte ng tao kung pano nya iyon padadaliin in his/her own way… di nyo pwdeng sabihing mas mahirap ang trabaho nyo kesa sa iba… well sagot dun is… “problema nyo yun” kasi yun ang inapplayan nyong trabaho eh…
and all of you guys na “hardworking” at nagttrabaho ng malinis at walang inaargabyado or tinatapakang tao deserves a respect kasi pinaghihirapan nyo ang bawat sentimong natatanggap nyo…
kaya tama na ang pagalingan kesyo call center ka man, construction, sepulturero, embalmer or whatsoever….
pasalamat nlang kayo at my trabaho kayo na may nagtitiwala sa inyo at tinanggap sa kumpanya kung saan man yan… dahil marami sa atin walang trabaho kahit pa nakapag tapos ng College…
Mabuhay tayong lahat…
naiintindihan ko ang intention ng blog. at nagpapasalamat ako dahil nasa call center din ako at hindi madali ang trabaho at kailangan ng respeto mula sa mga nagmamaliit sa nasa ganitong propesyon.
kaya lang nagkakaroon ng backlash dahil sa halip na mag-underline na lang ng hirap at risks sa pagiging call center employee, kailangan pang maikumpara sa “factory worker level.”
hindi na kailangan sabihin ang bagay na iyon. pinapalabas lang na mas mababa ang factor workers kesa call center agents. hindi naman yata tama yun.
lahat ng trabaho ay marangal. kahit pa sabihing manager ka ng isang kumpanya, kung wala kang sariling sasakyan sino ang lalapitan mo? tsuper ng jeep o di kaya driver ng bus. lahat tayong naghahanap-buhay ay bahagi ng pag-unlad ng bawat isa. kahit presidente ng pilipinas, saan titira yan kung wala ang hirap ng mga laborer na mag-construct ng malacanang.
mag-respetuhan na lang po tayo sa gawain ng isat-isa. di po natin alam meron tayong mutual benefit sa bawat isa sa atin.
@ Ninja TOL! Agree ako sayo, mayayabang talaga ang mga CC Agents akala mo kung sino gumalaw. Ako 70k a week nga ang sahod ko stress free pa kasi na sa bahay lng ako. And take note d pa ako gumagraduate ng college. So kung feeling nyo mga CC Agents na naka anggat kayo sa ibang jobs. Isip Isip muna baka ma head shot lng kayo.
ano ba yan. the person who posted this did not say na ang pagiging call center agent lang ang mahirap na trabaho. what he meant was that mas mahirap ang trabahong toh kesa sa iniisip niyo.
and let me clarify a couple of things as well:
1. HINDI LANG NG CALL CENTER AGENT GIMIK AT YOSI LANG ANG GiNAGAWA. marami pong nasa bpo industry na pamilyadong tao, take for example one of our bosses. she has a 2-year old daughter who has cancer, but she and her husband took this job because the pay and medical benefits help them out in prolonging their daughters life. maraming single parent din na nagttrabaho dito dahil kailangan nila itaguyod ang pamilya or anak nila, and this is one of those that can sustain their needs and not just their wants.
2. HINDI DAHIL BPO AGENT KA EH BOBO KA NA. oo nga, marami ngang trabaho na iba diyan. pero kung ganon kadali humanap ng trabaho sa profession na gusto mo, siguro wala ng unemployed sa pinas. at hindi rin po lahat ng fields eh tumatanggap ng undergrad. marami pong call center agent na kahit matalino, dahil lang sa hindi naka graduate eh automatic ng di matanggap dahil sa “technicalities”.
3. HINDI DAHIL NASA BPO INDUSTRY KA NA EH SCRIPTED NA ANG TRABAHO MO. if you are in sales, like in our case which is consultative selling, you have to pattern the recommendation depending on the needs of a customer. if you are in customer service, one minute you are talking or chatting or e-mailing with someone who can’t pay because that person just got laid off, then find yourself talking to someone who is wondering why there are charges that are “unfamiliar”, or the next minute you have to explain the details of the entire billing statement (number of months may differ) just because he wants an explanation regarding the changes, without realizing that their state changes their state tax percentage. if you are a tech support agent, one minute you can be talking to someone who just got a new product, or someone who has problems using his gadget, or would have to figure out what the problem is with their gadget when the customer himself cant explain it on his own. every call, chat or e-mail is different, and every customer you encounter is different.
4. HINDI TELEPHONE OPERATOR ANG BPO AGENT. you can be a voice agent, a chat agent, or an e-mail agent, we do not just man the phones and answer calls, in every account or program, there are a number of tools that you have to use while simultaneously creating notes or documentation AND assisting the customer. when i say tools, that may differ from just 3 tools, to even 14 tools. you also have to keep your eyes not just on one monitor but even three, four or five at the same time, all while assisting the customer and MULTI-TASKING (one of the skills necessary if you have this job).
5. HINDI DAHIL NASA CALL CENTER KA EH WALA NG CAREER DEVELOPMENT. hindi lang isa ang position sa call center industry, you can be an agent, a representative, an sme, a transition coach, a trainer, a communications coach, a quality analyst, a supervisor of one department, a team leader, an assistant team leader, a workforce analyst, a real time analyst, an operations manager, a senior operations manager, an account director, a site director, a country manager, a regional manager for global operations. MADAMI PONG POSITION. nasa tao lang naman un if he decides to push himself to get a higher position, it also depends on what account the person is part of, and how big and stable it is.
i do not mean to put down anyone on my comment, all i am saying is, every job has its unique qualities and requirements, and all that we decent call center agents ask for is respect for the job we have and the amount of work we put in it. you’ll never know, sa laki ng industriyang toh, sa dami ng trabaho na napprovide nya, at sa laki ng contribution nito sa bansa what with its extra curricular charity projects and social awareness and responsibility projects, malay mo, di mo lang alam,may isa palang taga call center industry na nakatulong sayo, sa kamaganak at kaibigan mo, oh sa mga magiging anak mo.
ano ba yan. the person who posted this did not say na ang pagiging call center agent lang ang mahirap na trabaho. what he meant was that mas mahirap ang trabahong toh kesa sa iniisip niyo.
and let me clarify a couple of things as well:
1. HINDI LAHAT NG CALL CENTER AGENT GIMIK AT YOSI LANG ANG GiNAGAWA. marami pong nasa bpo industry na pamilyadong tao, take for example one of our bosses. she has a 2-year old daughter who has cancer, but she and her husband took this job because the pay and medical benefits help them out in prolonging their daughters life. maraming single parent din na nagttrabaho dito dahil kailangan nila itaguyod ang pamilya or anak nila. at after nila magtrabaho, aasikasuhin pa nila ang pamilya at mga anak nila,
2. HINDI DAHIL BPO AGENT KA EH BOBO KA NA. oo nga, marami ngang trabaho na iba diyan. pero kung ganon kadali humanap ng trabaho sa profession na gusto mo, siguro wala ng unemployed sa pinas. at hindi rin po lahat ng fields eh tumatanggap ng undergrad. marami pong call center agent na kahit matalino, dahil lang sa hindi naka graduate eh automatic ng di matanggap dahil sa “technicalities”.
3. HINDI DAHIL NASA BPO INDUSTRY KA NA EH SCRIPTED NA ANG TRABAHO MO. if you are in sales, like in our case which is consultative selling, you have to pattern the recommendation depending on the needs of a customer. if you are in customer service, one minute you are talking or chatting or e-mailing with someone who can’t pay because that person just got laid off, then find yourself talking to someone who is wondering why there are charges that are “unfamiliar”, or the next minute you have to explain the details of the entire billing statement (number of months may differ) just because he wants an explanation regarding the changes, without realizing that their state changed their state tax percentage. if you are a tech support agent, one minute you can be talking to someone who just got a new product, or someone who has problems using his gadget, or would have to figure out what the problem is with their gadget when the customer himself cant explain it on his own. every call, chat or e-mail is different, and every customer you encounter is different. at SPIELS po yun. hindi SPILLS. 😛
4. HINDI TELEPHONE OPERATOR ANG BPO AGENT. you can be a voice agent, a chat agent, or an e-mail agent, we do not just man the phones and answer calls, in every account or program, there are a number of tools that you have to use while simultaneously creating notes or documentation AND assisting the customer. when i say tools, that may differ from just 3 tools, to up to 14 tools. you also have to keep your eyes not just on one monitor but even three, four or five at the same time, all while assisting the customer and MULTI-TASKING (one of the skills necessary if you have this job).
5. HINDI DAHIL NASA CALL CENTER KA EH WALA NG CAREER DEVELOPMENT. hindi lang isa ang position sa call center industry, you can be an agent, a representative, an sme, a transition coach, a trainer, a communications coach, a quality analyst, a supervisor of one department, a team leader, an assistant team leader, a workforce analyst, a real time analyst, an operations manager, a senior operations manager, an account director, a site director, a country manager, a regional manager for global operations. MADAMI PONG POSITION. nasa tao lang naman un if he decides to push himself to get a higher position, it also depends on what account the person is part of, and how big and stable it is.
i do not mean to put down anyone on my comment, all i am saying is, every job has its unique qualities and requirements, and all that we decent call center agents ask for is respect for the job we have and the amount of work we put in it. you’ll never know, sa laki ng industriyang toh, sa dami ng trabaho na napprovide nya, at sa laki ng contribution nito sa bansa what with its extra curricular charity projects and social awareness and responsibility projects, malay mo, di mo lang alam,may isa palang taga call center industry na nakatulong sayo, sa kamaganak at kaibigan mo, oh sa mga magiging anak mo.
Ang respeto ine-earn yan hindi hinihingi. Ibibigay ng tao ang respeto nya sa isang taong sa tingin nya ay ka-respe-respeto.. Regardless of what your job is and/or how much money you make from it. HIndi mahalaga kung pisikal yan o ginagamit mo utak mo most of the time. Lahat ng trabaho mahirap. Walang trabahong madali. Bottomline? Kung gusto mong respetuhin ka, ipakita mong ka-respe-respeto ka. Yun lang.
there shouldn’t be any argument over these 2 different fields, or comparison on any other profession to the other, to each is own, this is what people chose to get a living or simply just to survive their daily lives. I have experienced working in both fields, I belong to a family of contractors so I often supervise the projects we have. I’ve seen the hard work of construction workers, for example, welders sacrifice having their eyes getting damage in welding steels for hours, laborers/masons/carpenters will demolish walls, carry heavy materials back and fort and will not stop for hours, they wouldn’t complain what task you ask them and if you ask them for OT’s, it’s not that easy because they need to sacrifice their own health and safety just to get minimum pays to feed their families, that’s why I respect people working in this field.
I’ve also worked in a call center for 3 years before and now planning to go back, being a call center agent I’m proud to say that this field is one of the most decent job out there, they offer higher than average salary, medical/dental/life insurance+ perks and allowances, this is really a big help for average people like me, however, I never planned to make this as a career of my lifetime, this is just a stepping stone or a helping hand to achieve what I plan on achieving in the future, In other words ok ang call center pero hindi ko kacareerin to kasi replaceable lahat ng nasa call center, at wala ring job security na aasahan, kacareering ko lang to kung umabot ako bilang OM, director, ITM, o kung mapunta ka sa admin o it department…
I am a civil engineer by profession but I’ve worked in the CC Industry for more than 2 years as Technical Support Representative for a Fortune 500 Computer Company and a Desktop Console…for me, working as a TSR is harde than my job as a civil engineer. I don’t know, maybe because I’ve had the so called 10,000 hours of being an engineer already that I find it easier to erect buildings, design and estimate than to work as Technical Support Representative in a CC. The thing is,(again,on my own humble opinion-and based on my own experience), in a call center, the pressure is always real time…unlike in construction, where we have more time to think and to analyze our strategies to accomplish our goals. Plus, engineering is an exact science, we have a lot of references to based our analyses from unlike in the CC wherein aside from the technical(which can be obtained through reference material) stuff we provide, we need to provide quality customer service skills. I am proud to have been in the CC industry because I learned a lot of stuff(believe me!) which I was able to use when I got back into the construction industry.
Many flaws found. Below are a just a few:
No job deserves more respect than the hardworking call center agents who slave every night to support their family because our government could not offer a job that suits their profession.
Why pass the blame to the government? If most of the agents are nursing graduates, the government never told them to take such course, it was their own choosing? Why didn’t they take courses that are in demand? I though they claim that they are smart, smart people read, smart people are proactive.They didn’t see it coming? So is it solely the government’s fault?
It is unwise to compare. I invite you to read Desiderata and contemplate on it and ull know why. But if u really want comparison, how about the teachers?? Call center agents deserve more respect than them, the teachers whose work is considered by many as the noblest of all professions?
Though still inappropriate, but sometimes, some people say that expression “Sa call center lang pala nagtatrabaho” because of the the attitude (hambog) of themselves. The comments here alone would prove that…kesyo malaki sweldo (30k malaki na ba yun samantalang madaming guro o doktor na kumkita far more than that ang nangingibang bayan to seek greener pasture). I cannot imagine living with a 30k monthly salary knowing the prices of basic commodities. Kesyo panay sila Starbucks….how much is an average cup of drinks, 200php?? worth it? practical?? I earn far more than 30k pero i hardly buy coffee here coz it doesn’t make sense. May savings pa ba sa 30k monthly if going to starbucks is just a routine? These and more…
There is no one else to blame but themselves…..astang mayaman, lahat ng latest gadgets meron, bagong damit, at laging nasa gimikan pero wala namang savings at pag sinundan mo, sa squatters’ area lang din nakatira?? Sinong di matetempt na magsalita ng “Sa call center lang pala nagtatrabaho.” Point is these people must remain humble despite what seems to be a high-paying job (if they really want to call it that way). I can just imagine how they will behave should they earn as much as bank executives and corporate lawyers would.
Just sayin…
Ang taong may malawak na pag-iisip ay hindi kailanman nagyayabang o nangaalipusta.
🙂
Mga Pinoy talaga laging NAGMAMAGALING! CRAB MENTALS! PASIKAT KAHIT WALA NAMANG IBUBUGAA!!! Kaya hindi umuunlad ang Pilipinas eeeh dahil sa mga munggo niyong mga utak… dami na agad speculations, opinions samantalang ang gusto lang naman iparating ng message is ”you should RESPECT call center agent” sa kahit anong trabaho basurero ka man, construction worker and etc… RESPETO! lang… Yes, I am a FILIPINO but YOU blabbered mouths, closed minded person make me ashamed of my nationality!!!
huh? why are you demanding for respect, did someone bully you for being a call center agent? If that’s the opinion of other people just let them be, why should you convince/explain it to them that working in that industry is hard, what’s the point? To be a prostitute is even harder than being a call center agent, but do they ask for respect, no, they work because they have to and not to grab some attention. What I’m trying to say, you can’t please everybody so what’s the fuzz all about?
@Miguel Jaro:
“Matatalinong tao ang nasa klase ng trabaho na ito.” (Call Center)
Seriously?! Initial Interview pa lang hirap na kayo, and you call yourselves “matatalinong tao”?
It’s understandable that you’re just defending yourselves, pero mga kuya at mga ate, “Ang isda ay nahuhuli sa bibig, hindi sa buntot.”. Ewan ko na lang kung di nyo pa ma-gets yan. Matalino kayo di’ba?
Here’s a some reference for those who are claiming that working in the call center industry are intelligent people, please see below:
Ignorance + Arrogance = Discriminated Call Center Agents.
Acknowledgement + Humbleness = Respected Call Center Agents.
You may also like to read the post of Ms. Hazel May Cabingatan, at ni Neo, baka maliwanagan ka pa ng onte.
to Hazel May Cabingatan and Neo, you deserve my RESPECT.
“RESPECT is something that has to be earned, not to be DEMANDED.”
Kaya lang naman na-didiscriminate kasi, naman kahit hindi ka nag-aral ng college at marunong ka mag-english pasok ka na sa call center no. Kaya sayang yung mga nag-college pa, eh di din pala magagamit yung diploma kasi mag-ttrabaho sa call center. Mahirap yung trabaho nyo, oo, wala naman akong against duon. Pero sayang pa din ang pinang-tuition mo nung college, kung nag-college ka man. Oo mataas sahod nyo, pero hanggang dyan lang yun. Hindi tulad ng mga ibang trabaho pwede ka maging successful at tumaas pa posisyon. Ang pagttrabaho sa call center ay ang easy-money na trabaho na hindi pangmatagalan. Mahirap makapasok kasi, madami na din may gusto ng easy money so madami ka kalaban sa pag-aapply. Pero, pagkatapos mo maging agent, ano? Supervisor? tapos? wala na. As if naman magiging CEO ka. Hindi naman papansinin sa resume mo yang pagttrabaho mo sa call center kapag nag-apply ka na sa totoong field mo, which is law. Dami na hindi nakakatapos ng pag-aaral dahil magttrabaho daw sa call center at gusto na ng pera. yan tuloy forever ka na dyan. lolo at lola ka na sinisigawan ka pa sa telepono.
Haba ng thread… Nung nabsa ko ung blog isa lng pagkakaintindi ko. They want and they need RESPECT. We have different skills and we are working in different fields. So wala tayong dapat pagawayan sa trabaho. Malaki man o maliit ang sahod as long as its a decent job wala naman prob dun. Wala dapat pag awayan. Peace. 🙂
To the blogger: I really appreciate your thoughts. Thank you for writing this. It’s very clear and precise. People should understand the BPO employees, same as construction workers. My husband is a construction worker. He’s a scaffolder pero masmataas pa ang sahod nya sa operation manager ng call center here in the Philippines (di naman po sa nagmamayabang). I just want to make a point sa mga taong medyo hindi nakakaintindi sa blog. May kanya- kanya po tayong “calling” or field na nararapat. Let’s appreciate the job of each other. Kung walang construction worker, walang gagawa ng buildings. Kung walang call center agents, pano mareresolve ang billing, techinical or sales issues natin?
Let’s just do our best sa trabaho natin and wag ipahiya or ibaba ang moral ng iba.
Lahat nmn ng trabaho talaga mahirap, may mga dahilan kung ba’t sa call center ka napunta.. magpasalamat tayo na nagkaruon ng ganyang work dito sa Pilipinas na kahit less ung pinag aralan mo pero may skills ka nakakuha ka ng maayos na trabaho.
Nakuha ko ung ‘respect’ na sinasabi mo. honestly, i myself have d same line NOON na ”call center lng pla” ..pero habang tumatagal madami na akong nakikilala na friends na Call center agents, at pre prehas sila sinasabi stressful nga daw talaga at minsan kahit di ko naiintindihan mga kwento nila patungkol sa Call Centers na pinaggagagawa nila pati mga terminologies nila nakikinig pa rin ako… relief sa kanila un eh, pantanggal ng stress.
at iniimagin ko na ang hirap nga pla… the fact na baliktad oras mo ang hirap na. kukudaan ka pa ng client mo at kelangan maintindihan ka at masolve mo ung case ni client sa maiksing oras lng.. ang hirap nga, kailangan magawa mo pero hindi mo hawak kausap mo.
well as he said.. RESPECT.. wlang masama sa respect nakaka buti sa’tin yan, at nakakadagdag sa mabuting pagkatao. Hindi na importante kung ako na, at anong trabaho mo, hayaan mo sila na ganun kapangit ang reaksyon nila mapa anong trabaho ka pa, sila ang nawalan hindi kayo..hindi lng sa kapwa nyo tao pati sa paningin ng Diyos. Hindi natin alam, sa pagpapakumbaba natin at pagtitiis may kapalit na pla un na malaki at yung mga nanlalait at inaalala mong mga yan pagdumating na sa’yo yun hindi mo na kailangan pansisnin.. ang aim ng buhay ay mabuhay ng masaya..anything na di masaya pilitin mong hanapin ung positivity at ipagpasalamat mo nlng, dinala ka ”niya” jan, higit sa lahat para matuto. 🙂
Ang call center ay isa mga nakakapagod at masaya na hanap buhay kung ikaw ay may mahabang pasensiya at unawa sa pagasasalita ng ingles
I think the point of this blog was to express the point-of-view of being a call center agent. Wala namang pinuntiryang profession or pinagkumparahan na mas madali to or mas madali yan or malaki or maliit ang sweldo. Others who made a comment about working in a construction company or being an IT professional or programmer etc. nagbibigay lang din ng opinion. So bickering is nonsense. Lahat ng trabaho kung ano pa man yan ay pwedeng maging madali or mahirap, ang importante being an employee, pinaghuhusayan mo ang trabaho mo. Every peso earned by any profession is worth your tears, blood, sweat, effort and even how often you party after payday. Respeto nalang at pag-intindi ang gawin natin sa kapwa natin.
Everyone who is employed have bragging rights may it be about the work load or wage (magyabang ka to the max basta ba pinagbubutihan mo at matino trabaho mo, lalo na nagttrabaho ka para sa sarili mo or sa family mo). Kahit nga mga basurero/basurera have bragging rights, hindi lahat ng tao kayang tiisin ang baho ng gabundok na basura, mga construction workers have bragging rights, hindi madaling magbuhat at maghalo ng tone-toneladang semento or kahoy nor maghukay ng lupa sa ilalim ng sikat ng araw, mga software developers/programmers have bragging rights, hindi madaling magprogram magiisip ka ng function ng system na gagawin mo, magdesign ng program para sa convenience ng gagamit at ikaw mismo magco-code nito para matapos ang software. And lastly, para sa mga asar na asar sa mga call center agents na kesyo mayabang dahil magaling mag-english, karapatan din nilang magyabang dahil hindi rin lahat ng tao kayang mag-english ng diretso na maiintindihan ng mga banyaga, at pinaghihirapan din nila yan dahil para matanggap ka sa call center kelangan mong magpractice ng tamang english word pronunciation at masabi ito ng malinaw at kaya nilang tiisin ang sakit ng lalamunan sa pagsasalita ng dire-diretso for 8-9 hours plus solusyunan pa ang problema ng iba bukod sa sarili nilang problema.
Tandaan: Walang madaling trabaho. Kahit nga umupo ka or pumetiks ka lang ng 8-9 hrs nakakaramdam ka rin ng pagod or sakit ng likod kaya kelangan mo ring mag-unat.
Hi OP, your post brought in a lot of hate and controversy, and I do mean a lot! Not to mention grandstanding, name-calling, dick-measuring (and by dick I mean salary), arguments in all caps, ang-hirap-sa-mga-Pilipino comments, you name it. This reply is a tad too late, which I suppose is also a good thing, but I’m hoping it still gets your attention.
“Call center lang pala nagta-trabaho.” The tagalog phrase, the message in it, obviously, is stereotyping. It is unfair, ill-informed and sweeping.
Where did this idea come from, that call center is a *lang*? I do not know myself. I do not even know how popular this notion is. But for discussion’s sake let’s agree that it is how you put it, there is a “huge discrimination”
Call center agents, also known as customer service representatives, technical support, account executives, etc, these are people whose jobs are to sit on a desk, in front of a computer, headset attached with the goal of either to sell products/services, de-escalate complaints or provide assistance for whomever it is on the other side of the line. Sometimes all at the same time in fluent or at least comprehensible English. This job is hard and they deserve respect, says you; like many jobs are, some of the readers countered. Moot point.
Are there too few people that make a decent income from this profession? The case of whether the income is “decent” is highly subjective and there will always be some richer, more successful douches who are quick to point out that you will never surpass the amount they earn.
Would it be because how call center companies in this country screen their employees? I know that many of these employers do not require college diplomas. Let me take a step back and say that I am not implying that individuals who did not graduate from college, or even those who did not experience studying in one, is by default inferior compared to those who did. I would argue though, that certain “nice” kids (usually of middle to high-income families) that fail for not even trying to finish college are easy candidates for an industry that has a high employee turnover rate.
Does being a part of an industry that willingly hires sexagenarians and septuagenarians coming out of retirement help or hurt the reputation? Again to clarify, competency is not in question here, but the impact of the hiring trends that make up the call center workforce to the general perception of the public.
Is it because the nature of the work *possibly* lends itself to mockery? And yet nobody hears of the man who edited 2 Excel files yesterday for a report transmitted half way around the world that nobody reads.
Is it a dead-end career? Is the ladder from being an agent to a team lead to a floor lead to an account lead to a center lead too short? Are the steps too far apart perhaps? Are there too few opportunities, with too many competing for them? More importantly for this discussion, are these contributing factors to discrimination?
Is it a culmination of hate coming from anecdotes about call center agents trying too hard to speak English outside of their work? Society tends to reserve a special kind of ire for people that come off as egotists.
It is almost impossible to break off once canned into a stereotype, it sucks. Those who cannot do, teach; ITs are socially awkward nerds; doctors care more about your money, yappity yappity yap. And you know what sucks more? (Unpopular opinion alert) Sometimes for some people, the stereotype fits. It’s why the stereotype formed in the first place, it became an observable pattern. But that does not make it right to subscribe to the idea.
I pose these questions not to justify the stereotype. But to provide an inside-out perspective of the issue at hand.
People form opinions and they live off them and they surround themselves with people sharing the same opinions, and they’ll express them repeatedly, especially in this age of social media.
The good news is, you live in a country where you are empowered to overcome such prejudices and just prove yourself for who you are and what you can do.
kung ganun ka baba ang tingin ninyo sa amin.. wala na kami magagawa diyan. pero dapat ninyo sana malaman na kung anong hirap ang ginagawa neo para sa pamilya ninyo siyang hirap din namin mabigay lang ang pangangailangan. Oo, try ninyo magising sa gabi matulog sa umaga para sa work namin. murahin ng mga taong wala ka naman kasalanan. racist remarks and discrimination. oo maramingmga call cntr agents nagmamayabang sa laki ng sahod nila t kung ano ano pa.. sila yun wag ninyo lahatin. dahil ba un ang pakikitungo ng iba lahat na ay ganun. tao kami, irespeto din sana ninyo kami. ang pagsisikap na meron kayo xa ring pagsisikap na meron kami. ang nagpapasaya sa amin is yung mga taong natutulungan namin na isang simpleng thank you mula sa kanila , masaya na kami. buti pa sila nakikita ang aming halaga unlike sa mga taong maituturing na kababayan ana kung maliitin kami at i discriminate ay worst pa sa mga taong aming sineserbisyohan. sige sabihin natin na wala kami utak, walang pagod at walang hirap ang work namin. na dahil sa kailangan amg tipid ng ibang bansa kaya sa pinas kumuha. try mo to, why dont you try to speak in English fluently and have a conversation with those people. Address their concern and resolve it. Yes we are well inform about changes with the products but do you think it is easy to epxlain it over the phone and let that person understands you. Ang mahirap sa ating Filipino is yung utak Crab Mentality natin. Baguhin natin yan , lalago ang bansang ito.
mas saludo parin ako sa factory at construction workers kaysa sa call center agents na mayayabang ndi naman lahat mayabang ehhh….kung sweldo ang basihan malamang lamang kau… may karapatan kau gamitin oh gastusin ang pera nyo kasi kinita nyo un eh… pero naman wag naman puro ingles ang lumalabas sa bunganga nyo,…. wanna be foreigners and smart assess…… nsa PILIPINAS po tau wala tau sa ibang bansa…. taz kng makapag party oh gumastos akala mo ang yaman yaman…..
eto lang ang masasabi ko sa lahat ng comment niyo dito at yung mag cocomment pala. lahat ng mga sagot niyo tama iba2 lang ang opinion or point of view ng tao. Hindi naman mawawala ang criticism kung anu field ng work mo. tayong mga pilipino mismo ang nag dodown sa kapwa pilipino. nasa taas ka man o nasa ibaba. tama nga “RESPECT” ang kailangan naten Meron jan mga tao na hindi nakapag tapos ng pag aaral o yung hindi nakapag aral pero may trabaho. hindi yan binabases kung anung propesyon ang meron ka o grumaduate ka sa sikat na paaralan. sa trabaho pantay pantay dapat ang pag tingin sa bawat isa. hindi niyo tularin sa ibang bansa pantay pantay ang tingin nila kung anu ang trabaho mo. Sabi niyo dito ang construction worker ang pinaka delikadong trabaho tama ngayon pero pinaka delikado ay papasok ka pa lang sa trabaho. hindi mo alam kung anung mangyayari sayo pag pasok mo sa trabaho. lahat ng trabaho na pinapasukan naten ay mataas ang risk bakit? hindi mo lang alam baka meron mangyari na hindi kanais nais. kahit saan ka pa nag tatrabaho lahat yan may panganib na nakaabang. wag kayo mag sasalita ng BOBO dahil hindi tayo pinanganak na BOBO. anu pa ang mga nabasa ko dito “MAYAYABANG” lahat tayo sumesweldo dahil pinag hirapan naten yung kinita naten. anu ngayon kung maliit yung sweldo ng isang tao atleast sumweldo siya at pinag paguran niya yung kinita niya. Be “HUMBLE” ika nga.
Tigilan niyo na ang pag down sa isang tao lalong lalo na kung anu pa ang propesyon niya o anu man ang trabaho niya. Wala naman kayo mapapala sa pag dodown ng isang tao. mag kakaroon ka ba ng pera pag ginawa mo yan? ikayayaman mo ba yan? DI ba hindi! Sa mata ng diyos mahirap ka man o mayaman pantay pantay lang tayo. nursery pa lang tinuturo na to lalong lalo na sa bahay “GOOD MANNERS ANS RIGHT CONDUCT (GMRC)” . RESPECT, HUMBLE, EGALITARIAN and LOVE your job and be contented what you have and where are you right now.
umm…for me.. ang laki tulong nito…kase ung pamilya ko walang pang paaral saken sa college…after high school nag service crew ako..tapos nung ng 17 ako pineke ko na ung resume ko…POOOOF! after years of hard work eto nako.. =) di ko na pagyayabang pero salamat sa Bpo industry… nabigyan ng chance ung mga wlang pinagaralan tulad ko.. RESPECT mga kapatid sa kahit anu pang trabaho..
hindi ako call center agent pero parang ganun na din trabaho ko .. online English teacher ako pero graveyard shift din .. and honestly mas gusto kong mapagod ang katawan ko sa pagcocnstruction kasi mababanat mg buto buto mo, exercise na maganda din sa kalusugan 😀 rather than mapagod sa kakaupo, nakatutok sa pc, 8 hours na diretxo magsalita, pagaganahin ang utak, and minsan my mga matatanggap ka pang pagmumura sa ibang tao. hindi nga kasing batak ang trabahong ganito na di tulad ng trabaho ng iba pero ung pagtutok mo araw araw sa pc, parang at any moment magkakacancer ka ..i know na lahat ng trabaho mahirap ang pinagkaiba nga lang ay ung risk ng bawat trabaho :)) isa pa respeto lang yan .. construction worker ang tatay ko, gumawa xa ng bahay at uo .. natry ko na magconstruction kahit babae ako 🙂
Be satisfied of watever work meron tayo….. as long as marangal ang trabaho.. be thankful nlng tayo na may trabaho tayo, ung iba nga walang trabaho…
Pandagdag sa sahod.
http://TaskSheep.com/?id=gilsaulon
i’m not trying to disregard all the viewpoints here,, but maybe we all should be aware.. even professional jobs have the same dilemma.. the basis of suspension and termination applies to almost all jobs and almost to all positions concerning rank and files and below, if you want to have the liberty from those then aim to be in a managerial position. the hiring procedures at almost all companies are the same.. series of exams…interview line-ups and all. Not only call center jobs have the graveyard shift. Stigma arises from what have portrayed by your colleagues,so do not blame anyone, a teacher for example was known to be a humble profession because almost each of them portrays a humble and simple life no matter how high their salary become over years of service. A doctor and a lawyer was being looked up to because of the high education they attained and respectful image they always try to observe. Life is like a domino… and an image is like a disease.. it is infectious.. like every respectful profession another profession can be like them if only each person will try to observe or adopt the best attitude of the latter field.
I don’t think they understood the essence of the article. Kudos to the writer.
Mas malaki kita ko sa inyo. Saturday and sunday umaabot 30k.. 120k a month kita ko at walang TAX
Well said, you earn my respect and salute!
Lahat po ng trabaho, basta malinis, nirerespeto. Di tama na icompare pa sa iba, okay na sana yung respeto na lang at wag minamaliit eh. Wala namang madaling trabaho, meron ba? Correct me if I’m wrong. I agree sa part na may taglay na yabang ang karamihan sa agents. LOL. I’ve been there, at di talaga nawawala sa BPO industry ang may saltik.xD Nakakainis lang yung nasa public place na, magkkwentuhan na lang maka-english wagas at daig pa nakamegaphone sa lakas. Yun lang. Hmm, I humbly respect those agents na tahimik lang, masipag at walang yabang sa katawan.=]
my photoblog. http://flavorshots.wordpress.com/ …
anu kaya mas mahirap call center agent or maging seaman
lahat tayo kelangan ng pera.. ng trabaho.. galangin na lang ang isa’t isa.. tapos
Wala akong pakialam sa mga trabaho nyo. ang importante may sweldo at nakakain kayo ang yayabang nyo pa. 30k sahod, pang gimik sahod ng construction worker- ang yabang mo naman. 100-200k sahod, 30k pangyosi, sana magkacancer ka -ang yabang mo din palibahasa hindi ka college graduate kaya mas mayabang ka. Wala ka palang natapos magyayabang ka pa. Ako million. anak ako ni napoles!!!! ahahahhaha
Hindi naman pagandahan at pahirapan ng trabaho ang mensahe ng article. Gusto lang iparating nung may akda na matuto tayong rumespeto at huwag maging matapobre at mapangmata ng kapwa.
Well, nakakainis talaga if you hear people referring to a job as “lang.” Any job demands respect! I mean, what’s the reason why one is working? Most often than not, para sa pamilya diba? Kesyo sa palengke pa yan or sa isang sleazy bar! At least di sila patambay-tambay lang. What’s important is your dedication sa work and that you’re doing your very best. I’ve worked in a call center for three years and yes hindi siya madali. All that’s written in the article are so true. Try niyo magteacher…now that’s hard. I know kasi I am one for seven years now. Pero bakit ko pinili yung mas mahirap? Kasi that’s what I enjoy doing. Not that I didn’t enjoy the “call center life” pero mas gusto ko maging teacher eh. Kaya hayaan natin sila kung gusto nila sa call center, sila yun eh, irespeto na lang natin decision nila. No need to put them on a bad light.
LIve it and show it 🙂
Let’s respect each others industry !
Walang magsasalita at magsasabi ng kung ano2 about sa ibang industry kung hindi sila and nauna…
CALLCENTER – BPO Industry is one of the Goodthings kung bakit umuunlad and Bansa!
We have our own way to Live, To Socialize and to be Happy….
Whatever you say Guys IM PROUD TO BE A PART OF BPO INDUSTRY….
30-50k! would not be that much for others but for ME it’s enough for a single one like me:)
CALLCENTER is on of the HAppiest,Easiest but Challenging JoB i ever Had….
Try nyo nang malaman nyo what’s inside …:)
LOL!!! Ugali kasi ng karamihan ng taga call center ang yayabang kaya damay-damay na kayo lahat. Kayo din ang may reputation na ang hihilig mag apply ng credit card tapos tinatakbuhan niyo yung mga CC companies. Hindi kayong lahat ha, pero karamihan ng gumagawa niyan ay taga call center. Kayo din ang mahilig sa reklamo ng reklamo sa kaliit-liitan lang na bagay. Sasabihin niyo na agad na nakaka “stress”. Kayo din ang industry na ang mga tao ang kati-kati ng mga paa na magpa lipat lipat ng company. Di kayo magtigil sa iisang company at i-establish mga sarili niyo. Nasa ganitong sweldo ka na, makarinig lang na mas mataas offer sa kabila, hala lipat agad! Sabagay, napakalimitado naman kasi ng opportunity for growth diyan. Isipin niyo. Kung 5 years ka ng agent ano mangyayari sa yo, magiging…senior agent? KAsi di naman kayo lahat pwede maging manager. Samantalang kung nasa long term na industry ka, say kung accountant ka, or engineering, or IT professional… 5 years na experience malayo na mararating mo.
Lahat ng trabaho mahirap, kayo lang ang mahilig magcomplain. If working is difficult, well try unemployment. At kung nahihirapan kayo diyan, eh di maghanap kayo ng ibang industry na papasukan, yung sa tingin niyo ay di kayo mahihirapan.. tingnan natin. 🙂
Actually the job itself is very decent. I myself worked as an agent before… What really irks me is the way call center agents behave. Mayayabang masyado ang karamihan, EOP sa floor… pati ba naman kapag nakikipag usap sa guard ng Jollibee at nag uusap sa loob ng jeep EOP parin? tapos medyo masyadong liberated mga tao sa loob, nawala na talaga modesty sa mga babae. Parang normal lang kung meron no strings attached na sexual relationships. at madami pang iba… The job is a really good job, and I commend those who are resilient enough to keep their values intact. But for me it was the attitude of the majority that brought down the image of call centers. I know I needed to get out that place because of their environment.
ang gara ng mga comment dito…wahaha..
I worked at a call center before, 15 months to be exact, while still studying. And guess what ang dali ko nakapasok, PLDT and Convergys. Diyan bumaba ang tingin ko sa mga call center. Kahit hindi ka pa graduate, madali makapasok grabe kaya wag magmayabang yung mga nandiyan na kesyo ang gagaling niyo mag English at malaki sahod ninyo. Lahat ng sahod niyo mapupunta sa pang-hospital niyo considering na napaka stressful ng environment. Ganyan nangyari sa akin, kaya nagpaalam ako sa team leader ko na tatapusin ko studies ko, ayun hinahabol lahat ako ng American managers namin dahil gusto nila ako maging team leader in a month, pero nagdecide na ako umalis dahil graduating na ako. Pinagsisihan ko ba? Hindi. Dahil right now work at home ako with my laptop earning 60K a month, 4 hours a day, London based company ko at statistical computing ginagawa ko, no sweat. So wag masyado mayabang mga call center agent. Sa totoo lang nakakaasar kayo lalo na kapag pasosyal kayo sa restos and coffee shops, English to the max? Gadgets display? Ang arti-arti nyo e kahit sino naman pwede makapasok diyan, chambahan lang kung medyo ok English mo at pa-cute ka.
No point of saying Lang pla if professional ka you know what I mean. Respeto lang
You will find nurses, lawyers, etc. working in call centers in the Philippines. Why? Because of the lack of jobs! As long as the call center agent is honest and upright, you should respect them! It is not an easy job. So…welcome them!
I personally think that no job is easy. Whether you work in a BPO, in a hospital or construction, wherever, we all deserve the respect for the work we do. We are making a decent living and its just frustrating that people think the other’s job is meager than theirs. Its just not fair.
wag na mag siraan at magpayabangan ng sweldo kung call center agent ka, IT, engineer, businessman, etc. sa hirap makahanap ng trabaho ngayon dito sa pinas, swerte na kung makahanap ka agad agad (kahit sa abroad pahirapan din mag apply). i respeto na lang sana lahat ng uri ng trabaho/trabahador. kung masaya ka sa trabaho mo edi good for you. lahat naman ng trabaho mahirap. respeto na lang sa lahat. basta gusto mo ginagawa mo at kumikita ka nasa sa’yo na yun kung kakaririn mo ‘to habang buhay o may iba kang plano. ang importante may trabaho. wag masyado mag mayabang sa sweldo. isang kalamidad lang katapat nyang yaman mo ubos yan.
I’ve been into Callcenter industry before and did work as a tech support rep so i know being an agent is hardwork. But what i noticed with my couple of years of experience is that a bunch of puffy headed jerks like yourself did grace the call center floors. You are begging for RESPECT while on the other hand you are looking down on FACTORY WORKERS?
Eh, pustahan tayo, sa Mata ng taong sumasahod ng 1/2 ng suweldo no — it’s totally different.
Let’s be honest, nung bata ka ba, was being an agent your dream?
No job should be seen superior than the other.
Kanya kanyang diskarte 🙂
nakakaloka
di na importante ngayon kung ano ka at sino ka
importante maayos kang nabubuhay at walang tinatapakang iba.
Sa tingin ko kaya nadidiscriminate yang mga call center agents na ‘yan dahil sa mga lifestyle nilang the climb ang dating. Most of the people na kilala ko na naging call center agents naging MAARTE NA at MABISYO tapos yung iba if worse nagiging super landi kung sino sino nalang kachorva. Pero may friends naman ako na hindi nagpapatangay sa ganyang flow. Siguro dala na rin sa nature ng trabaho dapat kasi corporate, sosyal ang dating. Malaki nga sahod pero nauubos din kasi party party at inuman din after tapos susustentuhan ang luho. Kahit kuya ko naging mala-social climber din nung nagwork sa call center. Kaya ako talaga pinilit ko na hindi ako bumagsak diyan. Kahit mas maliit suweldo ko baka mas mayaman pa ako senyo kasi andami ko nang nailagay na ipon sa bank account ko, hindi ko kasi priority yang mga ganyang bagay. Tsaka tuwing dadaan ako sa Teleperformance kairita amoy tambucho dahil lahat nagssmoke. No choice lang talaga dahil duon talaga daan papuntang office. Pero ayun as long as they don’t diss me with their kaartehan ok lang ako sa kanila di ko sila papansinin. Kung gusto niyo talaga ng ganyang buhay, then go! Pero wag na kayong magmaganda sa blog na ito o kahit saan. Nakakairita kayo sa kaartehan niyo. Why am I even here in the first place, maka alis na nga.
haba ng mga comments dito. i admire those people who really depend our credibility and line of work. tayo ang bumubuhay sa bansa sa gabi dahil sa mga taxes natin na pagka-taas sobra. tpos ito namn mga bangko kun mkpag stereotype stin hindi pede magapply ng credit card dhil sa kol cnter daw nagttrabaho. tingnan nyo un capacity to pay hindi un line of work na hindi nyo alam kun ganu kami ngccpag at nagppagod sa bwat scorecard namin kada buwan, kami ang nagttrabaho na parang estudyante. kelangan namin magaral palagi sa serbisyo ng client namin dahil kun hindi, mttangal kami sa trabaho hindi tulad ng nsa gobyerno na wlang accountability kahit hindi nila matapos ang trabaho andun pa rin sila.
3years nako nag tatrabaho as a call center agent,..but this is my 4th field of work,..nasubukan ko nang maging construction worker,maging tendero milkshake sa mall at service crew sa isang restaurant….sa lahat nang mga naging trabaho ko call center ang may pinaka OK na sahod pero pinaka BORING at hindi nmn kasing hirap ng iniisip ng marami,..,,pa balik2 lang ung cases araw2, pa balik2 lang ung spiel,nka upo ka lang nka harap sa computer, hindi nmn talaga ganun kahirap lalo na kung kabisado mo na ung account at yung sinasabi nilang BAWAL magdala ng CELLPHONE???…sus ang dali lang lusutan nyan,..just bring the smallest cellphone in store,hide it anywhere na hndi halata ng mga guards and just text while no one is watcing,.. cheers!
Observation lang, madami din kasi sa mga nagwowork sa call centers hindi marunong magdala ng pagiging call center agents nila. Yung tipong pag nakasabay mo sa gimikan, sa mall, sa coffe shop, or kahit bumibili lang ng yosi or sa fast food ay todo project ang kaenglish-an complete with accent pa… parang kulang na lang ay snow nasa US of A ka na na may kausap kang Black American na hip hop… hahaha
eto pa, pag nakasabay mo sila sa kahit saang lugar, fast food, gimikan, public transport ulet, ar kahit saan lugar yosian at sila ay “crowd” (I mean) madami sila, feeling nila kailangan nila madominate yung area to the point na ang lalakas ng boses nila sa pagkukwentuhan at nagbabalibagan ng (again) kaenglish-an complete with accent pa… parang kulang na lang ay snow nasa US of A ka na na may kausap kang Black American na hip hop… hahaha…
Ano ang madalas nila pag usapan? Gadgets, gimiks, gadgets, gimiks, gadgets, gimiks,
Kaya din siguro nasasabihan ng “Call center lang pala eh” kasi dumadating dun sa point na umoober ang inaact nila sa dapat nilang i-act in public…
Figure this out, pumikit ka, tapos biglang may mag-iingay sa tabi mo, na sobra sa kaenglish-an complete with accent pa… parang kulang na lang ay snow nasa US of A ka na na may kausap kang Black American na hip hop, tapos ang topic ay Gadgets, gimiks, gadgets, gimiks, gadgets, gimiks, parties,
Tapos nangangamoy yosi na ang paligid kasi nagyoyosi sila lahat sa tabi mo…
Pag dilat ng mata mo makikita mo ang mga taga-call center… at sasabihin mo…. AY SUS MGA TAGA CALL CENTER LANG PLA…
Seriously, dapat din siguro, tingnan din ng ibang mga taga call center yung mga ginagawa nila. Try to assess baka sumosobra na ang tingin nila sa sarili nila. Baka naman sumosobra na sa taas ng tingin nila sa work nila. Hindi naman sa nilalahat ko, pero madami talaga sa call center agents yung nahahawa sa ganung kultura ng call center. Yung feeling “above everybody” at yung “the climb”.
Sa pag-boom ng call center business dito sa Pinas, kung gagawing Olympic Event ang Social Climbing, baka ang dami na nating Olympic Gold medal.
Hindi ako nag-gegeneralize ha. Ang magrereact negatively, GUILTY…
Pasalamat po kayo meron kayong trabaho. Count your blessings.
oo, naiintindiha kita, mahirap talaga yan, papasok ng gabi, walang holiday, minumura at binabastos ka ng mga taong hindi mo naman kilala, oo mahirap, pero like any other professionals meron pa ding flaw, let me share ang ilan na napansin ko na mga taga call center IM NOT SAYING NA EVERY CC AGENTS ARE LIKE THIS PERO NAPANSIN KO NA MOST OF THEM ARE LIKE THIS: 1. kelangan bang mag eenglish kahit nasa jeep ka na,bus at iba pang public transportation?, i don’t know sa ilan, pero nakaka irita pakingan lalong lalo na pag tinatagalog ka na ng kausap mo, 2. ANDAMING SOCIAL CLIMBER NA TAGA CC, na kesyo ganito daw ang estado nila sa buhay, na may ganyan daw sila, kilala daw nila si ganito, si ganyan. MALALAKI DAW SAHOD NILA PERO NASAN? NAKAPAGIPON BA? at kahit wala nang pera, pag nakakita ng starbucks, jco. etc, etc. hala cge, swipe ng credit card, tapos hindi babayaran, magkakautang utang, MAY LALABAS NA BAGONG IPHONE, IPAD: cge bilihin para cool tignan at para “in” Nagtataka ka kung bakit hindi kayo inaaprubahan? blame the social climbing bad apples in your industry. 3. SINCE ALAM MO KUNG ANO ANG CUSTOMER-SERVICE, kelangan bang tawagin agad ang manager dahil ang binigay sayong piece ng manok ay leg part at hindi breast part? . Well, these are just some things na napansin ko na hindi ka-aya aya. So, huwag ka na magtaka kung bakit mababa ang tingin ng iba sa mga taga call center pero as I’ve mentioned, HINDI LAHAT NA TAGA CALL CENTER EH GANYAN and then again, IN EVERY INDUSTRY MERON TALAGANG GANITO, MAS MARAMI LANG ANG NASA INYO.
Mas Masmalaki Kita ng Drug Dealers at mga PorkBarrel Scummer… Yung kinikita nila Kayang bumuhay ng isang Bansa.. . . .
lame ass job, ano mahirap sa pag memorize ng script na irereply sa customer, pagaaralan mo lang nmn dyn kung pano maging robot kaya khit d k mag aral basta mrunong ka maging robot pde na makpaasok dyan 🙂
call center puppets, tuwang tuwa sa 30k, kapalit nyo health at real life. tpos ngangawa ka ng mga protocol ng job mo eh lahat naman ng work pareho ng protocol, at lahat nmn ng nag tatrabaho nahihirapan ung author nito d ata nakaranas mahirapan sa buhay kya kung umiyak labis.
law graduate ganyan mag isip at manintimyento, boo.
law graduate pala yung blog writer, ang magandang tanong dyan bakit ka nag-call center? eto sagutin mo para mas maintindihan ka ng nakararami 🙂
hmmmmmmmmmm. peace po taung lahat. EQUALITY nalang po siguro. It would be better kung walang discrimination to any fields . 😛
Daming affected dito. Hahaha. I worked as call center agent in a well-known financial institution. Grabe di ko kinaya ang pagiging shock absorber. So I respect those na nakakatagal sa ganitong klase ng trabaho. Nagwork na rin ako sa iba’t ibang BPO. Umiral kasi ung pagkasilaw ko sa relatively malaking starting salary sa BPO Industry even if you’re inexperienced. Di nagtagal I’ve started hearing those remarks na “sa callcenter/BPO lang pala”. I think di naman nila minamaliit ung ganitong klase ng trabaho. Nanghihinayang sila kasi may pinag-aralan kang tao. (I’m sure call center agents here can attest na higher education is not a requirement as long as you can speak english, follow instructions and can carry a conversation swak ka as call center agent.) Mind you mahirap magcareer shift if galing ka sa BPO Industry…recruiters usually think that you don’t have the right skill sets. But when I eventually got out of the system…I realized that there is a BIG world outside the BPO industry.
tae… daming nyung alam eh mga sahod nyu lang naman pang chicks naming mga seaman
matalino nakau lahat mga ungas!. Tandaan nyo to, may marangal ka lng na trabaho, ok n un! pasiklaban pkau mga walang silbi s lipunan!!!!! payabangan walang humpay. Pilipino nga naman.!
The issue here is simple… dont look down on a call center agent un lng hinihingi ng author. Hindi ito palakihan ng sahod.
Ang issue dito respect the callcenter job and all other jobs kahit construction worker o driver pa yan… Can we just be happy that we are earning money and helping the betterment of our economy…
This country has allot more important issues for us to be throwing knives against each other…
isipin nyo na lang ung TAX nyo ninanakaw ng mga tulad ni #Napoles. at mga tulad nila dapat natin inaaway.
I think its a case to case basis..may iba kz na nagwo-work sa contact center na sobrang yabang..I don’t think that a normal people would say “sa call center lang pala” nagwo-work just to discriminate. For credit card companies, they have restrictions because according to their valid analysis, a big percentage of delinquent payers are working in a call center kya they have stricter rules now compared before. May I remind everyone that every company has rules…not only in the call center industry. At siguro tama lang na walang cellphone sa production area since you guys are handling calls.
I agree.. RESPECT is all that matters!But don’t feel like you were abused by using “slave” as you describe your job..remember u always have a choice to leave..Hindi lang naman kayo ang nahihirapan sa work at walang madaling trabaho!
Walang trabahong madali. This is a fact of life. kaya nga “hanapbuhay” eh. kasi naghahanap ka ng ikabubuhay mo. That’s never easy.
BPO industries ang nagtataguyod sa Pinas ngayun mga Pre
So kung tambay deserves mo accolades? Some callcenter agents earns more than a public school teacher. A tenured callcenter agent earns well plus their bonuses and company perks. Oh yes the experience is great too. I have worked in a callcenter actually three callcenter and at 35 I know what l want to be… a businessman. Now l have my own callcenter with three accounts and 4 agents. Oh yeah l am a nurse by profession. lf l get $2,000 a month net profit. That is a lousy day for me. That is why l use the “callcenter lang” phrase proudly and loudly.
dapat pa talaga pag-awayan? 😀
bkt b kayo nag tatalo.. ehh kung ang call center ay sinabi n call center lang… ehh tlga nmn kc madali lng trabaho nyo napapagod lng kayo sa kakaupo at pag sagot ng tawag.. sir mam.. madaming trabaho n mas mahirap sa ginagawa nyo mataas nga sahod nyo.. pero ndi dapat ipag yabang ung ganun.. ndi nyo inisip panu kung wla construction mabubuo b ang call center? kung wla ang gumagawa ng problema mag kakaroon b ng call center? kaya nga call center kc kayo dapat makagawa ng paraan para sa iba.. pero mas mahirap ung ginagawa ng ibang tao n mababa nga sahod pero mas respetado nmn sila kasi kung ndi k mag yayabang irerespeto k tlga.. ehh kung mahangin k ehh wag kna umasa n irespeto k.. un lng un.. wla aq pinag yayabang kht malaki o maliit man sahod q.. for me lng . bago k respetuhin ng iba respetuhin mo muna sarili mo..
GARDEMET!PURO KAYO PAYABANGAN,wAG NA KAYO MAGTALO.,ANG GAWIN NYO!MAHALIN NYO KUNG ANONG TRABAHO ANG MERON KAYO AT MAGPASALAMAT.tIGILAN NYO NA YUNG LUMANG KAUGALIAN NANG PINOY WALANG MAITUTULONG YAN.mATALINO NAMAN KAYO LAHAT ,SA IBA’T-IBANG LARANGAN LANG…WALANG GULO HA…MAGMAHALAN TAYO!
kahit ano pa mang trabaho hindi ni la “Lang” ;D everything has its importance and part in our society even though you are construction worker, factory worker, janitor, lawyer, politician, call center agent etc. all of is part of society and every job is important. just saying.
30k??!!! Ay! Kakagulat.Ang laki naman. Hubby ko po mekaniko lang naman. Hard work it is and he get’s dirty all the time. Senior Hydraulic Mechanic ng oil rig. $7k/month… compute compute, yes, he’s earning almost 300k in pesos /month kaya wag na magmayabang. Kung makatabi sya ng isang call center agent, malamang mapagkamalang ” tindero lang ng balot.” Hehe… But all I’m saying, different work fields, different challenges, wag na masyadong gawing big deal. Importante may trabaho. COnstruction worker?!! I agree mas mahirap work nila, physically and mentally challenging. Kaya naman, wag naman sana masyado magyabang sa sahod at manlait sa trabaho ng iba.
I have the greatest respect for the BPO industry . It’s not an easy job but it pays well . As a registered nurse , an IELTS passer even . It’s not easy to find a decent day job that pays 20k or more a month in this country. I’m proud to say that as a call center agent i was able to travel different countries , so to those people belittling this industry , think twice . A team lead can earn 50k or more a month which is the equivalent of a salary of a nurse in Saudi . I have the greatest respect for Filipino reps who is delivering a globally competitive service and sacrifices a good sleeping pattern and a lot of family time. So , to the person who add ” lang” to this job . Try speaking fluent English and speak to Americans everyday , if you survive at least six months then you should know that you never call us agents lang. As Convergys says ,agents are the new heroes . People who are earning for their own families should never ever be belittled.
RESPECT! un lng nmn ang gusto nming mga nagtatrabho sa call center.. gaya din ninyo n nagtatrabaho sa ibang industry.. kung baga comment na nakakadegrade sa work itself ay nakakainis though i understand na ndi na tlga natin maiiwasan pero para sa matatalinong tao eh tama na at tigilan na ang away… let us just keep our mouth shut kung wla rin nmn tayong sasabihing mganda….let us also understand individual differences.. peace s lahat 😇
Nagtrabaho din ako sa call center as call cntr agent(cca) for more than a year so don’t tell me try ko muna mag call cntr saka ko sabihin tong mga sasabihin ko. Kaya ko nga to masasabi dahil na experience ko na. Don’t get me wrong, wala akong problema sa work sa call center as agents, aargumentuhin ko lang yung iba dito na OA naman maka pag react. Hindi ko po genegeneralized ha. Yung iba lang.
1. yung sinabi nya na resepeto at categorized ang cca na factory worker “lang”. So si author din pala, nangmamaliit ng factory worker. so dito palang sablay na yung ipinaglalaban nya. Isa lang naiisip ko, so ayaw ni author na icategorize ang pagiging call center agent nya as factory worker? so san nya ba gustong i categorize sya? same with lawyers? doctors? accountants? devs? engineers? at bakit?
2. “Try nyo mag call center simula sa interview sobrang hirap hanggat ma hire”. ows? eh ang dami nyo ngang 1 day hiring, kahit saang profession wala pang nag 1 day hire, sa call center lang. At may sign up bonus pa minsan! o san ka pa? Pila pila ba? eh ganun talaga pag sobrang dami nyo na. AT bakit nga ba sobrang dami? kasi yung ang pinaka madaling makapasok, with minimal reqts lalo na sa diploma. Eh ako nga noong nag apply eh nag antay din ako mga 4 hrs, pero yung interview? sus ko po yung mga typical Q&A lang naman eh, like why did u leave ur previous work, how do u see ur self in 5 yrs etc etc.Saka yung exam? basic computer skills lang naman saka grammar saka behavioral. Masyado nyo naman ineexaggerate yung “hirap” na sinasabi nyo. Wag kayo mag deny madali lang sya, not unless sobrang hina mo sa basics eh talagang hirap na hirap ang isang tao na ipasa to. Try nyo mag apply as IT (yung totoong IT or engineering profession), saka nyo sabihin na mahirap ang interview at hiring process. baka mahiya kayo.
3.hirap ng trabaho? stressfull ba na namumura etc? Sa >1 yr kong call cnter kahit isang beses hindi ako namura. Baka naman kasi kayo mismo palpak mag assist sa mga cliente kaya kayo namumura palagi? May nagagalit oo pero okay lang naman yun. Kahit saan na may “Client” eh naeencounter ito, hindi lang po kayo. Ako mismo makakapagsabi, yung mga cliente nyo eh mabababaw pa ang problema at ang galit. Try nyo mag support sa servers, live database at live web app at pumalpak itong mga to lalo na sa banko pa?! ewan ko lang, baka mahiya kayo sa sinasabi nyong “stress”?
4. Working hours, graveyard shift sobrang hirap? Ow cmon guys, hindi lang kayo ang may ganyang sked. Doctors, nurses, CONSTRUCTION WORKERS or mga IT (software devs at front ends) na multi national company. lahat yan paiba iba ang sked at anytime din pwede mag bago. So pls. wag nyo eexag ok?
5.Physical at mental na sobrang hirap na naman ? Hindi ko maintidihan bat palagi kayong nahihirapan? ano ba ang trabahong hindi physical at mental? eh buti nga kaayo pag na memorize nyo na ang script at system na gamit eh most likely safe na safe na kayo. Isa to sa reason bat ako nag career shift, kasi nakaka buro. sa araw araw ng ginawa ng Diyos, yun at yun ang sinasabi at ginagawa, nakaka bobo din. sayang yung ibang potential na pwede mo pang magawa. Quota? deadline? lahat naman atang trabaho meron nun so pls lang. 9hrs work nga lang kayo, ang daming profession na 9 hrs lang din ang trabaho pero pag nag kanda leche leche eh required mag OT, no choice. eh kayo may choice kayo laging wag mag OT. Yung leaves hindi approved? try nyo tanunging mga front ends, senior sa database at devs at accountants lalo na pag launching at month end? baka naman mahiya kayo. bakasa sabihin nyo relax na pala kayo. puro kayo reklamo. Karamihan samin umuuwi hatinggabi na o minsan umaga na. eh kayo after 9 hrs go home na dba not unless pumindot kayo sa OT slot which sariling decision nyo yun kaya wag kayo mag reklamo.
5.”high Pay”. Isa lang masasabi ko nakakatawa yung madaming nag cclaim na ang lalaki ng sahod nyo, na tax nyo lang ang sahod ng nakakarami. Na pang gimik nyo lang ang sahod ng iba. ang yayabang nyo, mag reserach muna kayo, at wag nyo basehan ang jobstreet. LOL.
6. Health issues? lahat naman atang may buhay eh may risk na mag kasakit. Mas grabe lang sa call center kasi naman, halos every other day inuman, yosi breaks. Alam kong mga ito kasi naalok na din ako, many times sumama ako, pero may time din na nag pass ako. Kaya nga masasabi ko na isa sa pinaka “enjoy” ako eh nung nasa call center ako. May nag comment na talamak ang aids at HIV sa call centers, wala daw basehan? meron po. nabalita na yan, na isurvey na yan. at sa stay ko dun, nakita ko kung pano mang kabit ang may asawa/gf/bf.
AMF!! what’s d big deal b d2?? ano b topic d2??? nkakatawa nmn kayo e.. nagpapayabangan lang kayo kung ano2x p pinagsasabi nyo!!!! everyone deserves respect kht ano p trabaho nila!!!! lahat tayo nagpapakapagod mag trabaho kung ano man yan trabaho n yan!!!! madali, mahirap, magaang o mabigat man yan trabaho n yan still pinaghihirapan ntin bawat oras at panahon!!!! TAMA B NMN PAHABAIN P TOH?? lumalabas nagpapayabangan p kayo!!! nde b pwdeng pag may kontrapelo manahimik nlng wag n pansinin???!!! ibis n tahimik papatulan p!? e ang dating nmn ng pagpatol nyo s nde nyo ngustuhan n cnbi ng kontrapelo e pagyayabang anO pinagkaiba nyo s mga nagsasalita ng nde maganda????!!!! opinion ko lang… malamang may kontrapelo n nmn d2 s mga cnbi ko… expected ko n yan… hahahahaha God Bless to us all!!!!
daming chicks dami rin nag kaka std na call center agents hahaha
Maraming nasirang pamilya at nag kasakit sa call center yun lang ang masasabi ko
Ayan tayo eh…marami tlagang close minded na tao… pag sinabi na “sa call center lang” eh ibig nun sabihin may halong panghihinayang.. lalo n para dun sa mga taong nakatapos naman pero wala lang tlaga makuha na opportunity dito as pinas.. hindi porke’t sinabi na ganon eh hinusgahan na agad yung trabaho at pagkatao ng mga tao sa call center… and what are you saying na call center agents deserve more respect ka jan?… hndi mo ba naiisip na madaming tao jan gaya ng factory workers na hirap na hirap sa work nila.. mas malapit sila sa disgrasya at sakit! and take note they also work at night! mas saludo ako sa mga taong nagbabanat ng buto at nagtitiis sa init ng araw para lang kumita ng pera pangkain sa araw araw.. isip isip din pag may time ok? ika nga nila “Think before you click”
bdw, I’ve been with the call center industry for 10 years…. I also have uncles who are factory workers…
God bless!!
I totally get it, but isn’t your point about discrimination?So what is this about factory workers? Their work is obviously more stressful and tiring. After reading your post, I say you’re no different than them. Stop bitching, ignore those dickheads and understand that job titles aren’t the factor for success, it’s about you and your attitude.
Your attitude, not your aptitude, will determine your altitude. – Zig Ziglar
i think that working in a call center is not really a stable job para lang talga to sa mga tao pa easy easy lang and mga tao no choice na dahil wala ping tapusan or mga matatanda na at hnd matanggap dahl sa edad nila based on my experience totoo sa isang maliit na pagkakamali pede ka matanggal kahit na matagal ka na sa company m unlike noon ngwwork pa ako sa office although my mga rules basta na regular ka eh hindi ka nnmn gnun paghhigpitan so as for payo ko sa inyo mga bago graduate na nakakabasa neto find a job that suits your course wag kayo magcall center dahil masasayang lang pingaralan nyo magtiis kau kahit maliit sahod dahil pagtumagal kayo sa field nyo at ngtrabho kayo mabuti aasenso kau something that is hard to get in the bpo industry its a come and go industry wala talga maliwanag na asenso sana lang yun goverment natin maghanap ng mas matibay na work para sa pinoy at alisin yun age discrimination parang sa ibang bansa para d na magtrabaho sa call center ang mga pinoy at muramurahin lang sa telepono ng mga dayuhan…
Mga gago! Kung nahihirapan ka sa trabaho mo mag quit ka. Ano gusto mo sumahod ng “30k”pero wala ka ginagawa? Pasok ka sa Gobyerno natin gawa ka ng pekeng NGO laki kita dun. Yun iba makapag comment wagas parang teleserye. lol
thanks =D
BASTA NAGTATRABAHO KA NG MARANGAL SA CALL CENTER MAN YAN O SA CONSTRUCTION, IT FIRM, ENGINEER, MOBILE DEVELOPER AT KUNG ANO ANO PA. MALIIT O MALAKI MAN ANG SINASAHOD NYO, WE ALL DESERVE THAT THING CALLED R-E-S-P-E-C-T. WAG NA TAYO MAGPATAASAN NG IHI, WE’RE ALL FILIPINOS, WE SHOULD ALL BE PROUD THAT WE CAN LAND A JOB. LET’S HELP EACH OTHER TO MAKE THIS COUNTRY A UNITED COUNTRY. HINDI YUNG TAYO TAYO PA MISMO MAG-AAWAY AWAY. MGA PATOLA KAYO!!!
BASTA NAGTATRABAHO KA NG MARANGAL SA CALL CENTER MAN YAN O SA CONSTRUCTION, IT FIRM, ENGINEER, MOBILE DEVELOPER AT KUNG ANO ANO PA. MALIIT O MALAKI MAN ANG SINASAHOD NYO, WE ALL DESERVE THAT THING CALLED R-E-S-P-E-C-T. WAG NA TAYO MAGPATAASAN NG IHI, WE’RE ALL FILIPINOS, WE SHOULD ALL BE PROUD THAT WE CAN LAND A JOB. LET’S HELP EACH OTHER TO MAKE THIS COUNTRY A UNITED COUNTRY. HINDI YUNG TAYO TAYO PA MISMO MAG-AAWAY AWAY. MGA PATOLA KAYO!!!
So, anong pinaglalaban natin, RESPECT ba?
google nyo na lang on how to earn respect from others.
balik elementary po.
I love how these call center agents brag.. Dude your job is shit we just scream and bitch at you here in the states and there’s nothing more annoying than that accent. I would usually request to be transferred to a US based call center. So really keep dreaming because your job ain’t shit
Bottom line is… if you want to work in a call center then do so, if not then don’t. What I do not get however is how people try to sensationalize the work is in a call center. I have been working in this industry for over 7 years and still am working in a call center. But let’s face it, this is not something that we would want to work in for the rest of our lives. At the end of the day, let’s just view the call center industry as a means to get by with our daily needs. There’s really nothing glamorous and eccentric about it. Still a minimum paying job if you ever been to the Americas, Europe, etc.
So to those that say working in such a line is hard, yes it is. To those that say that this is the “IT” job, the “dream” job, etc. – SERIOUSLY????
inde n impt kng ano work mo ang impt may trabaho tau s panahon ngaun kramihan hirap mahanap ng job, basta marangal ayos n un patas lumaban at wlang inaagrabya no tao gya ng holdaper at mga snatche n n yn!yr!
grabe…pare pareho lang kayong tax payers pero kung magaway kayo wagas…sana me napala kayo kahit papaano sa mga sinabi nyo at sana nakatulong yan para tumaas ang tingin sa inyo ng ibang tao…..
Galing din ako sa call center and marangal naman sya na trabaho pero di ko masasabi na nasa inyo na lahat ng pressure at problema ng pagiging empleyado. Sige try nyo naman maging “CHEF”. Being a chef calls for skills. You don’t get to be called a chef dahil lang nakatapos ka ng culinary o 4year course. You become a chef if you get promoted because of your skills in food costing, safety and sanitation, customer service, and of course your art and knowledge about food. Manuod kayo ng hell’s kitchen as a sample. Imagine na nakatayo ka ng 8+ hours nakaharap sa initan habang sinisigawan ka ng head chef mo na bilisan ang pagluluto dahil naghihintay na ang customer. Walang upuan sa kusina mga kapatid! Ang malupit pa nun eh pag di nagustuhan ang luto mo e charge sayo! Kung reklamo mo lang eh christmas and new years na di kasama ang pamilya eh imagine mo na lang na kelan ka ba nakakita ng restaurant na nagsara for christmas and new year? meron siguro pero mangilan ngilan lang! Di mo pwedeng sabihin na walang pinag aralan ang mga chef dahil sa pag compute pa lang ng kinikita at ginagastos sa restaurant eh duduguin na utak mo kung pano mo kukunin ang kita and i-lessen ang waste or gastos ng resto! Hindi uso ang holiday sa restaurant mga kabayan. Kung holiday mas lalong di din kami nakakapagday rest day! Umulan man o bumagyo handa kaming magpakain sa inyo! Yan lang ang 2 cents ko about this topic.
there is nothing degrading in honest labor.,..a call center employee is more honorable than a politician robbing his constituents..
ke call center or construction worker or katulong or driver or basurero ka.. be proud at lease may matinong trabaho ka..ndi ka nagnanakaw at ndi ka palamunin lang.. kahit anong propesyon meron kapa u dont have the right para mangmata o manghusga kung anong trabahong meron ka lets just respect and salute each other..goodluck and god bless:)
😀
Nakakalungkot naman. Respeto nalang sa kanya kanyang larangan. Kailangan ba talaga magpalakihan pa ng sweldo? Di ba pwedeng ipaintindi mo yung punto mo ng di ka nananapak ng kapwa? Sa Call center ako nagtatrabaho, oo mahirap. Point taken, respeto nalang at hindi naman lahat ng nagtatrabaho sa callcenter ay mayabang. Yung mga nagsasalita ng negatibo, WALA KAYONG IDEYA kung paano naman nilalagpasan trabaho namin araw araw. At wala din akong ideya paano niyo ginagawa trabaho niyo. Punto ko, kung wala namang magandang sasabihin, matutong manahimik, may pinag aralan man o wala. Ang goal lang naman ng article nito ay para iparating na nadidiscriminate ang trabaho namin, madalas. Hindi ko lang maintindihan kung bakit, samantalang walang araw na hindi ako nakakarinig ng “Yung customer ko minumura ko ” 😦 o ” “Tinawag akong bobo” , pero wala kang magagawa kundi mag-mute at huminga ng malalim. Bottomline? Mahirap, pero wala namang trabahong madali. Goodbless sa mga trabaho nating lahat! Cheers!
This whole page is a very good example of us Filipino’s exercising the crab mentality. The first post cited the respect that call center agents deserved despite being treated indifferently by other people. The person did not want to compare jobs, not at all. The rant was directed towards people who think that the call center job is easy. “Sa Callcenter lang pala nag ta-trabaho” is a line I heard from other people on several occasions. Ignorance is a bliss.
Sad to see that the thread of this post lined up with people pulling each other down. All I want to say is:
“Respect to all working Filipinos!”
wag na kayong magtalo.ang importante meron tayong kinikita.Mabuti nga dumating ang mga BPO na yan kung hindi mas mataas ang percentage ng unemployment rate natin.Ang importante may work tayo regardless kung maliit or malaki.
Hoy bakit niyo minamaliit trbaho naming construction eh kung pukpukin ko ng Mason utak nyo . kumikita lang kayo malaki yayabang niyo na kaya puro sex at layaw NASA utak niyo. Brad kung wala kami wla mga bahay condo apartment lahat gusali niyo kala nyo back sinusunod naming architect at engr eh Hindi naman 100% Tama calculation Nils mas alam pa namin ung nkkita dahil same mga kamay naming nksalalay kaligtasan nyo . 5 taon din ako nag construction at meron ako naging amo na nagpa aral sakin… ngaun yung nagsasabing pang gimik lng nya sahod ng mga ordinaryong tao ung sahod mo pang charity donation ko lang…. wag nyo minamata ang mas mababa sa inyo di niyo alam pde sila mas tumaas sa inyo binasa nyo na nga itong topic eh ganyan pa asal nyo… kung ayaw nyo tawaging sa callcenter lang kyo. by the way salamat sa boss ko at ngaun isa na kong may katungkulan sa isang malaking construction firm sa qatar.
lol> this is not about comparing to other job, this is about how other people think about call center agents.
Pare-pareho lng nmn po na sa una mahirap ang trabaho but along the way pag matutunan m na lahat everything will be easy na…all we need is respect kahit anung uri pa ng trabaho meron tau. So, don’t get mad kng anu mn ung comment ng ibang tau. We need criticisms to grow up and mature enough in handling criticisms like this. Wag puro bangayan…magbago na tau mga kababayan.
almost each and everyone of people commented here.. is only looking at the tree.. not the whole forest..
Everybody in the comments want to rock their own boats. It’s all about respect. Why compare jobs? The article defends the ppl in the call center industry, an industry that whether you like it or not has helped buoy the economy of the Philippines. Agent ka man, engineer, lawyer or teacher, your job is not who you are. Grow up.
actually I didn’t find anything that will discriminate the work of a certain construction worker in this blog 🙂 and you guys “MUST” not be offended at all coz there’s nothing wrong being a construction worker. No matter what other people say, If your proud of your occupation, so be it! It’s a decent work and really very hard to do. Being a call center agent also a tough one coz you really need to exert a lot of patience from the person your talking with, when his yelling at you and saying profanity words, stuff like that.. It’s not about the salary that you must be proud of but the satisfaction of what your doing coz every day you learn a lot from this people. I also agree with the writer of this blog coz some people especially the people from the higher ups, they really don’t have any idea of what they’re saying like “call center lang pala nagtatrabaho”. All we have to do is to try to understand and respect there point of view. We can’t even force them to change there belief but one thing I know, someday they will realize that being a call center agent is not bad at all. 🙂
Sa totoo lang pangit na maliitin ang mga nagtatrabaho sa callcenter. Dahil nung first month ko (I’m still a newbie) halos masuka ako sa stress. Gutom kana tas pag break mo na wala kang gana, tas puro kape, tapos minumura ka sa kabilang linya nakaka baba ng moral lalo na pag minura ka bago babaan tas bawal ka kahit onting taas lang boses. Yung feeling na parang tinapakan yung pagkatao mo. Lalo na kung lalake ka! Pero hindi naman yun yung pinaka mahirap na trabaho sa pilipinas. Actually! Malayong masama to sa listahan ng “mahirap na trabaho”. Masakit pang sinabihang “lang pala” yung trabaho mo. Dahil hindi naman talaga madali ang lahat ng trabaho.
I also worked in a BPO industry but never ko pinagyabang sweldo ko or anung trabaho meron ako not unless tintanong. Pero the main point of all of these, whatever work you have , mataas man and sahod or hinde, be remimded na dapat respetuhin lahat. Yung ibang nagcomment are being bias na, at kung saan saan n napunta ang sinasabi, iko compare pa sa mga talagang nagwowork sa IT field or sa construction worker at nadamay pa pati mga caregiver…anu to… gusto lang umepal eh.. masabi lng na may sense yung point of view nila..
Nakakatawa yung mga posts at reply. Ang i-stupid gumawa ng analogy. Nagyabangan pa ng sweldo. Ikumpara ba ang sweldo ng IT vs agent na undergrad/grad. Pathetic. Kung educated kang tao di ka na gagatong pa. Mga animal. Excuse me lang. Hindi lahat ng nagwowowork sa call center – agent. Maraming hierarchy dyan. We have ITs, workforce, managers etc etc. Iba iba din ng sweldo yan. Malalakas kumita yung mga Outbound sales reps per hindi biro bumenta via phone. Try nyo kaya. Kung dito nga sa Pilipinas naiirita kayo sa mga sales reps na tatawagan kayo para mag upgrade, etc etc. Paano pa kaya sa ibang bansa na outsourced pa yung kausap mo? At saka hindi lang basta benta yan – may metrics yan, may quota, may kung ano ano pang shit. Pero pag kumota ka rewarding- and every OB agnets deserved that – kulang pa nga yan! Customer service reps are much more kawawa — try nyo kaya sumagot ng calls ng at least 6-7 irate callers with additional racist comments na di mo naman kasalanan? Tgnan ko kung di ka mastressed. Baka first day mo pa lang mag-quit ka na. For Technical Agents – try nyo kaya maging tech support , answering supposedly pangkinder na tanong ng client na dapat eh simple troubleshooting lang kumpara sa atin. Baka mamakyaw ka ng kilo kilong pasensya – and please lang- hindi basts sagot at resolve lang yan, may mga metrics po yan, may QA, may mga rules na sinusunod. Nakakadrain ang work ng mga agents. Hindi to pasarap na tagasagot ka lang ng calls and then voila,you’re done. Mag isip kayo bago mag comment. Di nyo naman naranasan akala nyo petiks. Try nyo lang. Tgnan ko lang kung umabot kayo ng 2nd day pag calls. They deserve every single centavo na kinikita nila. Kulang pa nga. But at least sa call center undergrad students are given a chance to have a decent job. Palibhasa kasi dito sa atin having a diploma means having a decent job- hindi rin. Sa iba mag aaply ka lang na cashier kelangan graduate ka pa? What the fuck is that? Baka nakakalimutan po natin na sa panahon ngayon maraming mga undergrad – call center or BPO gives then a chance to hve a decent job. Puro kayo yabangan ng sweldo pera lang yan. Masyado kayong attached sa materyal na bagay.
I think hindi naman sya kailangan i compare. Lahat naman ng trabaho mahirap. May positive at may negative sides. Nakakalungkot lang isipin na madaming taong stereotyped kapag naririnig ang Call Center. I’ve read couple of comments here saying that they have this title and what not but looking on the Philippine setting, na ang BPO industry sustains bigger bulk in the Philippine Economy??? For sure pag tinanggal ng gobyerno ang BPO here in the Phil. malaki part ng economy natin ang babagsak. At the end of the day its a matter of respect. Lahat naman kahit saan may mga mayayabang, may it be in a callcenter, construction worker, office and what not
Guys guys… Have you tried reading all the comments from the top? If you did, did you realized something? Paulit ulit lang diba?. No disrespect to all the people working in CC industry, honestly i am one of you guys. I’m working as a Senior HR-Recruitment Manager in one of the CC’s here in the Philippines and i can’t help but notice those CC agents who are keep on saying things that are really disturbing. It made me think, ganito naba ang mga klase ng agents ngayon? Way back 2000 when i was hired as an agent and i am still in this same company as of writing. We are considered as professionals neither because of the language that we speak nor the way we dress. It’s in the way we respect and deal with other people. I’ve seen people here who have been with the industry for 8 years and still don’t know the true essence of their Job. Kaya ganito ang tingin saten dahil din sa kagagawan ng iba saten, na sila mismo sinisiraan ang industry naten after ng lahat ng mga sinabe nila dito. Yes, iba saten. Hindi ko nilalahat. Kasi madami padin naman ang maayos. If you can’t take the pressure LEAVE! just like that tapos ang problems mo about your BS job like what you are trying to imply in your message. However, you can’t because you need THIS JOB. We are here to serve our clients and not to discriminate other workers. Yes, there are times na minumura tayo ng clients natin but in case that you don’t know. Hindi sila sainyo galit, galit sila sa nangyari skanila. Stop this BS stop complaining about your job you are better than this, because at the end of the day you still report for work do the thing you called S**T. because you need it. Right? So stop complaining and discriminating other industries. Because what you are not aware of ikaw na mismo ang sumisira sa pangalan naten. My apologies to other people here that work’s in the other industry’s I Salute you guys. And to all the call center agents who are working, sacrificing, doing their jog right and taking risk for their family’s I salute you guys!!! And finally for those Agents who are keep on Ranting and Winning about how suck their Job. JUST QUIT, YOU DON’T DESERVE IT!
WELL SAID ! ………says.
SANA MATAPOS NA DITO ANG LAHAT.
ACCEPT IT..!
_ _ _ _ _ CLOSE _ _ _ _ _
WTF.. bakit?? anung trabaho nung nag salita nyan? A callcenter agent is a decent work with very good benefits which a lot of other jobs do not have with those privileges. A Callcenter agent can earn high and has high purchasing power because they worked hard for it! We worked hard for it! Walang hiya nagsasabi nyan.. pag nasa harap ko yan… magdedebate talaga kami… Stereo Typing MF!
LOL. This thread is full of shit. Call center is a menial job that requires less thinking and more of following the steps provided in your training. To the rest of the people here, there are more jobs higher than a call center agent/manager? 30k is big? 90k? lol!!!!
Talk about being a software engineer that gets paid 140k/month and that’s with little burden and a good career path..
tama nang payabangan! mayabang na nga, mayabang ka din…
bakit kau nagbabanggit ng sweldo nyo? bkit nagpapalakihan..?
sakin po ang trabaho ay trabaho.. wala pong madaling trabaho, tulad ko naging tindero ng sigarilyo at softdrinks sa sabungan hanggang tagahugas ng pinggan sa restaurant , naging service crew sa (tatlong) fast food chain naging inventory chef sa fine dining restaurant naging call center agent naging tl (team Leader) at ngayon po naging OM (operation manager) applying for site director. ang sakin lang po hanggat may opurtinidad sa buhay na pumapasok sunggaban po dapat wag po manghusga, manlait, magyabang at makipagkumpara ng trabaho dahil po ang taong may trabaho kahit ano payan ay deserving bigyan ng tao ng respeto. maging ano pa man ito. wag lang pang kriminal na trabaho po ahh.. hehehe bad po yun! 🙂 god bless po!
I appreciate call center agents when it comes to work,they are very polite and professional to their clients, however I do not admire them because not all but most of them,are inconsiderate, arrogant, and lost their moral values. Admit it or not most call center agents are Homewrecker. Family men and women are committing adultery, they cheat their children’s future for what they called pleasure after work. Yeah right you work so hard so you deserve to have some fun. and relaxation with whom? With your team or with your family? The realization of being a call center agent has been just a no choice option for those people who can’t get a good work and good pay.. And whoever tries to comment in this post probably once in your life or someone you know are in this kind of situation. Generally speaking call center agents work for themselves alone not for their family or love one’s. They spent more time with their team than with their family.
Not all but most call center agents are into illicit affair, and the number of immoral people is increasing because most call center companies allow such kind of action or should I say habit that runs around in the system.
If you feel degrated and discreminated because you are a call center agent, look at the factors why.
hindi ka agree na tawagin ka na sa call center lng pala nagtatrabaho pero the way of comparison based on your writing perception towards construction worker is like a lower level? tama na sana ang point of view mo nalungkot lng ako sa dulo like you have something in common to those people who’s saying the same statement…. sayang… 😦
nice brod
tang ina,, dapat lng yan sa mga mayayabng na CC agents…. Kung makaasta kau sa kalye,, kala mo kung sinong mga tao… Pweeeee…… Gnwa nyo pang dahilan na walang trabaho sa inyong propesyon kaya kayo bumagsak dyan….. ako Vocational Course grdaduate, pero i find a way para kumita ng malaki…..
Mas rerespetuhin ko pa ang mga construction workers eh,, dahil everytime na pupunta ako sa site, magalang sila…. Eh,, etong mga CC agents,, magalang naman,, pero Puro T@nga…
And for that person na 30k+ daw ang kita,,, mahiya ka naman kuya,, 30k lang yan… Higit pa po dyan ang kinikita ng isa sa mga business ko sa isang araw…..
Para sakin, lahat ng trabaho, stressing. wala jan yung “Mas stress mag calls”, “mas stress mag sales” , lahat ng trabaho ay nakaka STress… pare parehas yan. Noon, oo isa ako sa nag sasabi na “Ay call center lang” , pero now, hindi, kasi ang mahalaga naman is magkawork. hindi yung pabigat ka lang. Respect na lang po tayo sa lahat ng nagtratrabaho. lahat marangal. Ang kutyain natin ay yung mga magnanakaw na kumikita dahil sa dugo at pawis ng iba,.
thankfully, my parents thought me better. not to discriminate anyone. I maybe a market vendor that stinks all the time but its a descent job though may not be called a profession.. I may not have the”title” or being called “ma’am or sir” but I earn descent amount of money good enough to get by the day. The truth is no matter what industry you are in, you work because you want to earn to live. Just be thankful of what you have and be happy. there is a much bigger problem in the world we have to worry about, than our pride. IT doesn’t really matter what you are tagged. if you love what you do and you earn enough to suffice what you need, be contented with that , you don’t need to be recognize or something. and specially you don’t have to brag.
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grabe reklamador cguro ang writer na to..try mo magkatulong..tingnan naten kung kaya mo..o mag sales lady ka sa sm..hehehehehehhehe
Reklamador na nga, pasusubukin mo pa ng iba…
Ugali na ng Tao un. Kahit saan pa ilagay yan, magrereklamo at magrereklamo pa rin yan.
Mga katoto at kpatid s hanapbuhay Respect is earned…..lahat ng uri ng trabaho are equally important it doesnt mean that being a garbage collector or a street cleaner is lesser important because these kinds of jobs were in the lower salary category. Ang nagiging issue dito ay yong pagmamaliit ng isang tao s kung anong uring trabaho meron ka. Kung ating titingnang mabuti ang bagay n eto ay isang kababawan ng pag iisip dahil ang trabaho ay walang pagkakaiba s parte ng katawan ng isang tao n magkakaiba anyo but have to function differently and harmoneuosly to keep the body in proper and normal mode. Hindi sukatan ang pera hirap s pag carryout ng work. kundi kung paano m ginagampanan ang trabaho m n wala kng tinatapakang kapwa…..
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Si Hesus Kristo ay isang karpentero….
Anak ng Karpentero. at ‘wag mo nang isali yan Brad.
isasali mo pa dito sa Blogging na kabadingan..
mag-example ka nlang ng iba. Respect.
same bird with the same color flies together flacks together….ang taong pinatulan mo ay syang katapat mo…kung kanino ka sumasabay doon ka nababgay…so ngayon ang dami yata nagka tapat tapat dito…iilan lang ang pumagitna 🙂 sa totoo nga po naman respeto lang ang kulang ayos na….yun ang una at huling kailangan sa thread na ito para maayos…kung wala tayo nito hahaba nga po ang usapin…puro kayo matalino kulang lang sa pag uunawaan ng mga nararamdaman…..
Merry Christmas and Happy New Year. Respect to one another guys.
Ano man ang Trabaho nyo Physical or Mental man yan, Blue or White Collar Job or Service or Business oriented job man yan, basta Marangal tayong naghahanap buhaym walang tinatapakan at niloloko, Magpasalamat tayo at merun tayong pinagkukunan ng kabuhayan. Kumakain at namumuhay ng marangal at nakakatulong sa Family. Im proud din na hindi ako nabakante after college, hindi man ako sanay sa trabahong mabibigat pero dinala ako ni God sa trabahong hindi ko makakalimutan ang mag trabaho Electronics company 12 hrs everyday sahod 230/day sa Grocery, sa SM supermarket hindi ka lang nagaayos ng paninda, nag aunload ka pa ng hindi lang mabibigat, halos hindi mabuhat ng isang tao lang, inaakyat mo sa 3 level na stockpile na nakabox ang mga paninda,papasok ka sa malamig na cold room tas papawisan ka sa paghalungkat ng gamit sa warehouse sa timbang kong 42kls, sahod 275/day pero hindi yun naging hadlang sa pangarap ko, graduate ako ng IT, 4yrs, after na hindi ako naregular kasi sabi ng kaibigan naming HR supervisor, don’t waste opportunity madami pang trabaho na naayon sa natapos mo grap it.. ayon nag freelance ako as date encoder, 350/day until ma kapasok ako sa Ford Motor sa laguna Purchasing Assistant 15K tax free tas masaklap walang regularization kasi agency lang, naging empleyado ako sa GUESS sa San Pedro laguna kahit maliit ang sahod sabi ko sa sarili ko its time na magamit ko pinag aralan ko ng apat na taon, kahit anong work basta related nsa natapos ko at sa department ako ng company na naayon sa natapo ko, kahit from,15K —to 7K basta may chance maregular at magamit ko pinag-aralan ko.. ayon from IT dept to Accnting Dept 2years after sa Guess USA may tumawag employer from Abroad grab the opportunity habang mainit pa and always Thanks God and pray, ayon within a month nakaalis ako nag 4 yrs ako doon sa ibang bansa thenbalik ulit sa pinas with my bestfriend and business partner may-ari at nagpapatakbo na kami Knowledge-based Process Outsourcing firm gumagawa ng Websites at mga Online directories and online marketing, nagpapasahod ng 11 staff and after matapos yung operation dept namin this January 2014 additional 25 staff kami. Sabi nga, nasa sariling pagsisiskap yan at Goal at vision mo sa buhay, Income –> Save and Invest then —> expense… at sa tamang pakikipagkapwa, walang inaapakan tao. hindi mahalaga ang kinikita, ang mahalaga kung paano ka mamuhay ng tama, marunong magpasalamat sa Diyos at papano ka makatulong sa iba, sa pamilya at sa kapwa at sa bansa natin. Salamat po.
Guys, come on. Whichever company you work – a call center, a construction company, in a hospital, in a mall, in a farm, or even a house helper, still WE WORK for some reasons. You may be working to feed your family or to reach a certain goal. In the end of the day, we need to work for whatever purpose that we’re aiming for, right? Don’t be haughty for what you have reached for each of us don’t know what’s going on a person’s life. We should be grateful that we have a job and we have something that we can look forward like on a pay day. And it doesn’t matter how a person spends his own income, he works for it, that’s his money. Be thankful for whatever job you have and don’t judge other people. There’s no job in this society that’s easy. All of us will undergo any type of adjustments – emotionally, spiritually, physically. What matters is that if you have a dream, then step up, reach for it. Whatever field you are in, do your best. And don’t forget to look back and thank the people who supported you and most of all, thank God for all the blessings.
YEAH! CALL CENTER AGENT LANG PALA!!! guys you can never changed what society thinks of you.. so instead of grasping just shut the fuck up and work your asses to get that so called big salary of YOURS! P.S don’t be too arrogant not only you guys can fluently speak ENGLISH! 😉
mga ulol kayong lahat.hindi madali magtrabaho sa call center,iyang construction,naranasan ko rin yan.rigger ako nun sa arabtec UAE pero mas ginusto ko manatili rito sa pilipinas at sa call center.subukan nyong mag-apply,kung papasa kayo,tingnan natin kung kaya nyong manatili ng isang taon.kung aabot ka.pwehhh!!!!
Dapat talagang tawagin LANG ang call center. Hindi talaga lahat papasa diyan. Alam mo kung bakit? Kasi ang mga taong hindi papasa sa Call Center, ay siguradong may mas magandang trabaho pa at mas deserve nila yun. Mas pinipili ng call center ang mga taong nawalan ng pag asa dahil mga drop out, or wala nang mahanap na trabaho dahil sila ay sobrang dami sa feild nila Eg. Nurse. Or mga taong hindi bagay sa iba pang feild ng trabaho. Eg. MGA BAKLA! Lalo na ung mga tagong BAKLA!!
Likes.. ☺ tsuvakz mga yan!
mayabang ka!
Call Center employees is a white collar job and should be proud for working there. What kind of job in PI that pays better than them. There are not that many. Those people saying or downgrading the call center worker are somehow jealous or maybe they tried to get a job there but rejected. I felt sorry for those people. I hope they will land a job better that call center.
All I see are whiny call center agents living the hedonistic lifestyle. Easy for these new monies to brag about their 30k monthly when most of them are nothing but attention-hungry social climbers. Latest gadgets, luxurious spending on clubs, English twang, remove that and what do you have? Your everyday Filipino manggagawa traveling to work in a public transpo. Moving on..
haha…RESPECT guys. All jobs deserves respect, whatever fields your in. Those airheads are the once tainting the work of a call center and downgrading it to the slums. Respect each others career path and we’ll be off agreeing with one thing. There’s no easy Job. We all need to invest time, money, sweat, effort, and life to be what we are now. Makalabad lang kayog basa ning mga comment ng wa diri wa didto. hahaha…pakamatay mo uie!
Kaya hindi umuunlad ang Pilipinas. Mapa call center agent man, nurse, doctor, karpintero, janitor, engr, driver etc… Nagsisiraan. Mga talangka.
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Mga tol, bakit ba kayo nag aaway eh, yung gusto lng naman ng author dito is to respect them as call center agent. Bakit napunta sa payabangan ng sweldo at kung sino ba yung may magandang trabaho? Lahat ng trabaho maganda as long as pinagpapaguran.. Kanya-kanya lang yan. RESPECT!
Ako ay isang pribadong pautang tagapagpahiram bigyan i sertipikadong mga pautang sa mga seryosong iisip mga indibidwal at kumpanya sa isang interes rate ng 3% gamit ang pinapayagan kabuuang loan pagbabayad lingguhan buwanan o taon-taon depende kung paano mo maaaring gumawa ng repayments kung interesado email sa akin sa, nag-aalok lamang kami Outin: dollars, Pounds, Euro Makipag-ugnay sa amin lamang ngayon gamit ang iyong kumpletong mga data: Buong pangalan …………… Halaga ng pautang kinakailangan ….. Tagal ng Pautang ………… Ang numero ng telepono ………. Inilapat bago ………. Estado ……….. Buwanang kita ……… Country …… Kailangan mong ipadala ito sa aming kumpanya Address E-mail melvinleo313@gmail.com
reality check..
not in this world makukuha ng call center agents ang respect na gusto nilang makuha.. bago kayo ngumawngaw dahil d niyo nakukuha ang respetong hinihiling niyo.. pagpasok niyo tumingin muna kayo sa paligid niyo at tingnan ang mga nasa paligid niyo. or kung wala kayo sa workplace niyo. pumikit kayo. at isipin ninyo kung anu nakikita niyo sa work place niyo. sino sino ang mga nasa paligid niyo.
reality sucks right., isa isahin natin kung sino nakita nio.
1. The Fake Elites; eto si social climber. lageng naka starbucks. lageng nasa party. lageng me bagong cellphone at damet. bakit sa call center sya bumagsak. kasi me pera sa call center para sa mga luho nya. pwede dn sa sobrang social climber sya d sya nakagraduate kasi ginastos nya ung tuition nya at nag giveup na ung parents nya sa kanya.
2. The Leechs.; eto ung me pamilya, asawa, boyfriend/girlfriend sa labas ng workplace na naglulumandi padin. na hindi nakuntento sa boyfriend//girlfriend //asawa dahil sa sobrang kati at naguumahaw sa attensyon. me aangal ba? wala dapat.. kasi totoo to. ebidensya.? AIDS/STD laganap sa inyo uy wag ka na umangal me record ang DOH.
3.The Bakers; uy me makikita ka nalang sa mga pumapasok blood shot eyes. uyy meron pang isa dilat na dilat ang mata.wag nyo sabhing wala kayo mga kilalang adik sa office nio.. meron pa nga dyan nagbebentahan e.
4. The Jumpers; well isa to sa mga dahilan kung bakit hirap na hirap kayo makkuha ng respeto.. natry niyo na magpply ng line or ng loan or ng creditcard? anu nkkita nio sa mukha nila pag sinabe mong bpo ka work? dba sad face minsan. tapos sasabhin mo pa. na agent ka. mas sad face.why? kasi hindi nmn stable ang call center job e. pag na dissolve account nio san punta mo? dba minsan wala na or minsan lipat account pero bumaba position mo. ang mga jumper kasi ito ung mga magtrtraining lang pag tapos ng training nawawala na.. nakapagapply na sa iba pala then ganun ulit gagawen. come and go.. kukunin lng ang sahod sa training. parang movie ng jumper. punta dito punta doon. ambilis nila.
5. “The Warlords and the Bees” = The Crabs; eto ung magkakambal ang mga warfreak at ang mga chismosa at chismoso. parang ganto lang yan chinismis ni bee si warlord na ang ulam nya na lang lage ay monggo. nagalit si warlord at ginera na si bee. o ano napansin nio? ambabaw dba? me mga ganun talga mababaw na problema pinalalaki. at hindi inaayos sa tamang paraan. sila na din ung mga taong naghihilahan pababa. Crab Mentality ika nga. pag meron napromote, sige chismisan ng baho. then away.
6.The Hope; eto ang mga taong nagtrtrabaho sa callcenter na dapat bigyan ng respeto.. ang mga bread winner. ang mga tatay//nanay na nag dodouble job para s pamilya nila. ang mga working student na nagtratrabaho para makagraduate sila or para makatulong sa naghhrap nilang pamilya.. ang mga desidido na umasenso sa callcenter at pinabubutihan ang trabaho. etong mga to ang mga dapat bigyan ng respeto. sila lang. pero sad di nila un makukuha. dahil kokonti lng sila. ang weird lang sila pa yung pumapasok sa tamang oras tapos madalang mag reklamo sa trabaho. alam nilang mahirap pero ginagawa nila.
so ang point anim lahat ng nabigay kong mga uri ng tao kulang pa. isa laban sa lima. talo dba.. ang pagasa lng maging “hope” kayong lahat. in that way magiging respetado kayo as a whole.
Ampotek! kahit anu trabaho mo, mapabasurero man yan o presidente ng isang kumpanya! basta marunong kang rumespeto sa iba at nanggagaling sa mabuti at hnd ka nagnanakaw sa iba. saludo ako sayu and you will earn the respect of other people.. eh kung mayabang ka, wala kang ibang hinahangaan kundi sarili mo lang at nangmamata ng ibang tao.. asahan mo gagaguhin ka din ng iba.. wew.
Maraming nag-positive na AIDS carrier na call center agent ah. Malilibog kasi.
people! get over it!
mga call center agent nasisira ang pamilya, kasi may asawa at anak na kumakabit o nangangabit pa sa kaopisina nila.
totoo yan. daming nadyadyaryo na call center agent na inireklamo sa pangangabit. meron ngang nadyaro may mga anak na call centeragent sa ibang lalaki tapos umbagero naging kabit nyang call center agent din. Ayin nakakahiya dahil umabot sila sa presinto dahil ginulpi si babae.
Sakin lang. May mga bagay na hindi alam at hindi kayang gawin. Pwedeng mas magaling ka pero hindi pwedeng lahat alam mo na. Kung alam alaman ka, tingin ko wala ka talagang alam. Mas masaya mundo kung sa tingin mo open ka malaman mga bagay na di mo pa alam. Tama respetuhan pero dapat may managot sa maling sinabi sa comment about call center agents ng script writer at producer.
Mahirap talaga magwork sa call center kasi naranasan ko na pero it doesn’t mean na madali magwork sa ibang trabaho. I am a Nurse, nagwowork sa isang CPO (Clinical Process Outsourcing) and entrepreneur.
Nagpapataasan ng sahod. Hahaha. As long as masaya ka sa ginagawa mo at wala kang ginagawang masama, wapakels. Respeto lang. Wag talangka mga pre. :3
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wala sa trabaho or taas ng sahod ..makikita ang pagiging tunay na tao..uu magandang trabaho meron ka mataas ang sahod..30k+..Jobs and and salary does not determined that you are greater to any one
Don’t feed the trolls… There are a lot of detractors here I see… Like the article says, being an agent is no joke. Pasensya na kung hindi masyado Tagalog ang comment ko. It’s not really my dialect.
I see that a lot of comment’s lamenting how this or that job is harder than being a call center agent. It’s not fair to compare being a call center agent to other jobs. All jobs are equally hard, jarring and make you sacrifice a lot. But not all jobs have the same difficulties or challenges. So, to all who comment “mag construction ka nga” or “mag market vendor” nobody is saying other jobs are not as difficult. The point of the article is, working in the BPO Industry is no joke. So the phrase “call center lang” just makes light of the blood, sweat, and tears people have sacrificed working in the BPO Industry.
Think of all the birthdays, family reunions, kid’s graduations, and other important occasions you may miss because you are exhausted and it’s just not your time of day. Sometimes you may not even have time for yourself. You may have to sacrifice your social life, love life, whatever life so that you could focus all that time and energy to work. When you work in the BPO Industry it is inevitable that you become a little workaholic. So let me reiterate, being an agent is no joke.
I have a Chinese friend (owner of Oil Companies in Cebu). He’s just a 25 y/o guy. For him, the definition of isang kahig, kahig isang tuka are not just those who live in dire poverty but yung mga nagwowork din sa Ortigas, Makati, QC. Kasama na dito ang call center agents, atbp. Ang tinutukoy niya ay yung mga taong, regardless of work and pay, ay mabubuhay ba ng ilang buwan let’s say mawala ang trabaho nila. Hanggang saan aabot ang last paycheck or naipon nila kung meron man. Ito ang masakit, marami sa ating mga Pinoy, makahawak lang ng 30k parang kung sino na. Hahamakin pa ang sweldo at trabaho ng ibang mas mababa sa kanila.. Little do they know na wala naman sa sinusuweldo yan.. nasa tamang money management yan. Let’s Try to trade places with those who earn below minimum sa mga call center agents without removing one’s attitude in money management. Tingnan ko lang kung sino ang tatagal at hindi sa mga needs and wants pa lang. Look, It isn’t important who we are or what is our work today. What’s important is what we are going to be in the future because of whatever we do today. Respect? I guess it is really earned in the future. Not with the things you do in the present! Tumanda muna kayong mga agent na nagsasabing irespeto kayo. Teachers should’ve been the ones to have that battlecry. Ito pa ang masakit, kahit mag rally sila, hindi parin nakikita ng gobyerno ang paghihirap nila..Ayaw itaas ang sweldo nila. Pero magugulat ka, the vocation on their profession is still there. May mga agent kayang tatagal sa CC kung hindi mataas sweldo nila just because of their vocation on their profession? Nasa tao naman yan. Like what I have said, it all boils down to proper attitude not just in money management but in our view of life in general. .
Tomoh!!
Lahat ng trabaho ay mahirap. No comparison should be made. Whatever the situation is, hindi ginagamitan ng “Lang” ang isang marangal na trabaho. Thanks.
hi to all! alam niyo walang trabahong madali, lahat mahirap.. sana kahit anong trabaho basta marangal wag tayong mangmamaliit at sana din wag natin ipagmalaki pa kung anong meron kayong sahod dahil maaaring sa iba eh malaki ang sahod niyo pero sa iba naman sobrang mababa.. like my father, international seaman siya (Captain in chemical tanker) 40 years na siyang nagbabarko, di ko na sasabihin ang sahod. kung sa pagyayabang pwedeng pwede siya pero napakasimple lang niyang tao, sabi niya skin dati kung anong kaginhawahan o karangyaan ang natatanggap mo klangan simple ka lang.. di mo daw klangan ipagyabang kung anong meron kang position, di mo kailangang ipagyabang ang sahod mo at di mo klangang mang maliit ng tao.. dapat magpasalamat daw sa diyos kc sa dami ng tao sa mundo mapalad ka daw kung isa ka sa mga nabiyayaan ng maginhawang buhay.. di ko siya naringgan na nangmaliit ng ibang tao, basta marangal ang trabaho ng isang tao laging pagpuri ang sinasabi niya kahit kaharap man niya ito o hindi.. kaya naman siguro derederetso ang blessing na dumadating sa kanya.. (ini share ko lang po.. sana may matutunan kayo) 🙂
Totoo nga po. Totoong bobo kaming mga call center agent.
I came across this post while searching how to pronounce iQor over the internet. I don’t usually give my piece when it comes to these things, but since the comments really annoyed me, and I have some time to spare, here I am…
First of all, no job is easy. Whatever it is, whether it pays so horribly that you can’t even feed yourself properly, it is still a job, and it is still hard. You get paid for it, because it’s labor– if you can’t do it, someone else will, and that someone will still have a hard time doing it.
This is the reason why Filipinos are still deemed as “mediocre” species. I am a Filipino, and I am saying this even though it hurts, because it’s the truth. Instead of supporting one another, we find ways to put someone else as far down as we could. I am not saying that some nationalities don’t have this quality, yes they do and it is very minimal, but it is so vast in our society’s mentality that you can’t ignore it. We think so highly of ourselves without thinking of the wider picture. This is why corruption is everywhere and why our country is in the slums.
We should not walk through life just to look out for things and people (and in this case a type of job) to put down and insult. If you have love and respect in yourself, you will also have it for others and you will find the best in people (or their profession) and not their faults. Besides, it is our choices that defines who we are, far more than our abilities (I was quoting Albus Dumbledore on this one).
Before you say anything against anyone, look at yourself first and see if you are so perfect to be able to give out judgement.
parang it’s not a good idea to descriminate one’s job just to make you look maangas. No job is a walk in the park and every single one of it is demanding and challenging one way or another. just look at the things differently and it’ll be a better place.kung wala yung construction workers, walang makakapag take ng calls na siyang nagpapasok ng dolyar sa Pilipinas na gagamitin pang export ng products made by our factory workers. Why fuzz? Yup, i am part of the call center industry, with a good title, from a well-known company, but still i respect every single job there is for without them, something will be messed up. 😉
Matutong rumespesto ng tao- kahit anu pang trabaho, basta kumikita at wlang inaargabyado. Keyword: Respeto. Kung meron tayo nito, wlang argumentong ganito.
daming comment… and d ko na mabasa ang lahat… karamihan nababasa ko is kung makakapasa ba sa initial interview palang ng call center… for me… wala naman madaling paraan sa lahat ng bagay eh, lahat yan pinaghihirapan, kahit ano pang work mo dapat respect kung ano man ito, siguro kaya maraming nag babash sa mga call center agents ay dahil din sa mga ugali ng karamihan dito… madalas sobrang pinagmamalaki ang sweldo at mga ginagawa nila, kya siguro ung iba nadadamay kahit hindi naman sila ganun… yeah tama sila they speak well in english at fluent sila at karamihan sobra nila itong pinagmamalaki to the fact na parang over na at hindi na tama… i have a friend na nagwowork sa call center at nagalit sakin dahil nag comment ako at sinabi ko sa comment ko is “morrigan” dahil nagtanong sya sakin kung ano magandang anime character. tapos bigla syang nag message sakin sa FB at lahat iyon english at sobrang ni bash nya ako… kahit wala naman ako masamang ginawa or sinabi, hindi nman sya ganun before, its started nung mag work sya as a call center agent, nagulat ako then nagreply ako ng:
if(myComment != youLike) {
system.out.print(“SHUT UP!”);
}else {
system.out.print(“like it”);
}
then she replied, and said im a moron and idiot and i dont know how to speak properly.
well… sorry guys, ni share ko lang, and isa iyon sa mga cause kung bakit minsan naiisip ko na karamihan ng mga nagwowork sa call center ay sobrang mapagmataas, but still i also have a friend na totally opposite at nag wowork din sa call center. at iyon din ang nagbibigay light sakin na hindi lahat ay ganun katulad ng isa…
Base sa salaysay ng gumawa ng “blog” na ‘to, nanliliit siya sa pagiging “call center agent” dahil hinahanay raw siya sa mga “factory workers” tapos may kasunod pang “shame”. Kung masaya ka sa trabaho mo, ‘di ka magkakaganyan. Paapekto masyado sa opinyon ng iba. Sus!
We cannot help but compare everyone in the industries they work in to what we see and experience on a daily basis…
But we need to stop and think that discriminating one’s job and title is a show of our inability to respect individuals.
If there are Call center agents that represent in a way that is beyond your personal morals and what you value, then that is your opinion. Same goes for all other jobs…
Before we speak trash, let’s look at the industries and what they do.. Indeed we need to admit that in the Philippines, sub-standard is the standard. And this is because of culture and tradition.
There are still people that would want to help improve this perception and we cannot do this by lashing at each other. ..
Skill-wise, Agents should have the ability to provide excellent service to customers..Their attitude towards work is their personal agenda…though I personally don’t appreciate the way they act in public too as they paint a bad picture to society. Yes they need a wake up call in the form of constructive criticism..
All jobs/ businesses / industries have one thing in common… Customers… Without it, there is no progress…
There is a lot to learn in the BPO industry, if you are willing to.. You may apply this to any field you may choose in the future so this should be the best training ground…
ANu anu man ung job titles na meron ang isat isa. SAme thinkg lang naman ang hahantungan try to be humble and respect each other… Construction? guys maraming taong nag aaral ng 4 to 5 years to become engineer or architect. para ma build ang building kung saan ka nag wowork. Kung ang tinutukoy mo eh ung mason, carpenter and painter well they are using their heads too mahirap ang trabaho nila dahil nag bubuhat at nag lelevel sila ng materials so they can make the building safe from all of catastrophes. Having 30K salary as a call center agent well mababa pa yan. Pero ako sa mga nakikita kong mga call center agents na ganyan bragging about their salaries. Sila pa ung mga may malalaking utang sa credit cards…. Sila ung may plan 123 sa mga telecommunication companies… Baon sa utang sa apartment nila…. dahil ilang buwan nang hindi nakakabayad kase gimik ng gimik… call center agent din ako pero I never ever talk about my salary… why? kase merong iba jan na mas malaki pa ang sahod sakin… At bakit kailangan ipangalandakan ang amount ng salary sa ibang tao? Just to earn a respect… As a psychologist working in a call center I better say If you want to earn some respect you must learn to give respect first. And if you keep bragging about it well wala kang makukuha the more you ask for it the more na hindi mo sya makukuha. Kase lahat ng bagay nakukuha sa proseso…. And don’t be so naive.. At eto pa ang natutunan ko sa call center …. HIndi lahat ng taong magaling mag english ay matalino…. Mostly eto ung mga agents na maiingay mga 80% sila ng company…. Sila ung kung baga sa stack rank nasa 120 below ang numbers… Sila ung kung baga sa paramihan ng back jobs eh sila na ung nanalo. Yung tipong ang iniisip eh ung kumita lang ng pera period. Tanungin mo sa product knowledge and procedures well mga 15% lang ang alam. OO mapapadugo mo ang ilong ng mga tao dahil sa english mong may twang ika nga or american accent. But sadly when it comes to work … well kapag wala na sa spiel mo or sa script mo ung concern ni costumer wala na wasak na ang call flow . GUYS UNG TATAMAAN NITO MALAMANG GANUN NGA ANG UGALI NILA OR GANUN SILA AS I DISCRIBE… SO UNG MGA MAG NENEGATIVE COMMENTS BE CAREFUL MATUTUKOY KUNG SANG % KA NG AGENTS NA SINASABI KO
I think that what you composed made a great deal of sense.
But, consider this, what if you were to write a killer title?
I ain’t saying your content isn’t good., however what if you added something to
maybe get people’s attention? I mean Sa Callcenter lang pala nag
ta-trabaho | Malikot na kaisipan is a little plain. You could look at Yahoo’s front
page and watch how they write post headlines to get viewers
to click. You might add a video or a picture or two to grab readers interested
about everything’ve got to say. In my opinion, it could bring your blog
a little livelier.
ako po ay construction worker na naligaw lang dito sa post mo na ito. dahil sa hirap ng buhay di ako nakapag aral at wala na din ako pamimilian kundi magtrabaho dito. Katunayan may ginagawa kaming building ngayon, break time lang namin kaya ginamit ko ang laptop ni amo. Actually, i have nothing against anyone here. The point is, we are just being employed by someone, unless you’re self employed or a businessman. The important thing is you are doing a decent job not having to hurt or mug somebody to earn money. sige na po. tapos na ang break time. magbuhos pa kami ng semento e. babush.
just comment what ever your work is very important specially for those people has family to feed… even a single peso you learn you deserve because you work hard and for our country improvement….
hehe. Call center lang pala. wapak. boohoo much. pikon much.
mga pisti kayo. magtrabaho kayo para kumaen. bkit nyu pa papakelaman ang work ng iba. hindi kayo nakakatulong sa pag unlad ng Pilinas!
mga pisti kayo. magtrabaho kayo para kumaen. bkit nyu pa papakelaman ang work ng iba. hindi kayo nakakatulong sa pag unlad ng *Pilipinas!
Working in a call center is a decent job. It doesn’t really matter if it’s easy or not. Most of us here are bread winners of our families. No one has any right to mock us. If there’s anyone who feels he’s high and mighty enough then come and I’ll beat you to the ground.
I used to work in call centers as well and I must admit that it was a dead end job for me! Well for fresh grads and no experience, that’s fine! But come one, HUMILITY guys! I used to think 40K per month is already a huge amount of money! HOLY CRAP, who are you kidding!? I must say I am never going back there!
Saludo ako sa mga call center agent/BPO.. Utol ko call center agent utang ko sa kanya kung ano narating ko ngaun sya lng nmn nagpatapos sakin at hanggang ngaun never nya kami pinabayaan..
Okay na sana e. Kaso minaliit mo din yung trabaho ng factory worker. Wala ka pinagkaiba sakanila. Sabi nga nila wag mo daq gawin sa iba yung ayaw m gawin sayo
simple. if you get offended by this, then something is wrong like you are not happy with your job.
people can say whatever they want, the way you react to it matters.
very well said chichi and BReal… wag kase masyado mayabang kung ano man industria kayo galing lahat ng trabaho napakahirap wag niyo ipagyabang sahod nyo kung napakalaki nga wla k naman kaunlaran s sarili.. Yes working ka s call center malaki sahod mo pero asan ang respeto mo s sarili mo nag rereklamo ka s gabi ka nag trabaho bawal mag absent bawal ma late dahil pag nangyari yun could lead to termination.. if may utak k lahat ng kumpanya eh may ganyan patakaran hndi lng call center at dapat maisip mo n yan ang binayaran syo n sweldo eh sapat s trabaho n ginagawa mo ….naisip mo ba ang ibang linya ng mga trabaho kung gaano kahirap na halos buong benepisyo eh nakawin ng mga amo nila.. bakit hndi mo sila m kumbinsi mag work s call center..simple mas mahal nila un linya ng trabaho nila at mas proud ako sa mga taong tulad nila .hndi magagawa ang isang building kung wlang construction worker, hndi k makakapag kape s starbucks kung wlang barista, hndi k makakainom ng ibat ibang cocktail kung wlang waiter at bartender n mag serbisyo s iyo.hndi k matututo mag salita ng english kung hndi k nag aral s school s tulong ng mga guro mo .. kya you dont need to tell kung malaki ang sahod mo at baka mapahiya k s ibang sahod n mas malaki p syo pero ang kahihiyan halos lunukin n nya kya minsan mag research din minsan wag i asa s google…kya un nirereklamo nyo n call center lng maraming point of view kung bakit nabigkas ang word n yan ..(siguro si atty/eng/titser/chemist. walang open company para s linya nila).. or (sadyang nag hahanap ng mabilisan pera at tamad ng maghanap p ng ibang trabaho) or maling linya napasukan nila like hndi nila gusto un profesion nila kya mas pinili nila ang call center…at isa p reklamo kyo ng reklamo s trabaho malaki nga kita niyo asan respeto niyo s sarili niyo pag nakahawak ng pera 1 day millioner kinabukasan nangungutang…napaka sewerte niyo marami kayong break samantala ang iba halos hindi n makapag break s tama para lang s tungkulin nila.at minsan nagbubuwis p ng buhay para lang sa pamilya..single k proud k p well sayo n ang corona..hndi corona ng hari kundi corona beer..kase nkaka awa..hndi mo n dapat malaman kung bakit k nakaka awa..s mga nag yayabang at hihirit p isa lang masasabi ko kahit may ipagyayabang ka pa. . PINOY KA WAG KA MAYABANG S KAPWA PINOY
tama !!!!!
Call center agent lang pala 🙂 kaya kayo minamata e dahil din sa isang katulad mo sir. Feelng sosyal, mayaman, classy, and mahangin ang mga CCA. Kaya kapag nalaman nla na cca kayo at ganon nalang sla magreact e kasi naconfirm ng work nyo yung attitude nyo. E tamo ikaw nga nagrereact ka at pablog blog ka pa about your reaction e wala naman nangangailangan ng explanation mo. Dba part din ng arrogance yon na ayaw mo patalo e pwede ka namang manahimik sa nangyayari. You wrote this blog para maipaliwanag na mhrap ang trbaho nyo. Well in fact i work 32hrs a day. Mas matindi pa sa gngwa ng mga call center agents. Kaya contemplate first before saying anythng. This blog clears out why youre a cca and not a bar passer 🙂 peace!
wag niyo na lokohin sarili niyo mga call center ‘AGENTS’ walang future sa work niyo mga ulul! hahahaha!
Di naman sa type o uri ng trabaho yan as long as na eenjoy mo ang ginagawa mo at wala kang napeperwisyo o nagagawang masama sa kapwa mo at the same time nakakatulong ka sa sarili at sa pamilya mo, call center man yan o simpleng construction worker pantay pa din. Mas maganda siguro kung irespeto nalang ang trabaho ng ibang tao ^_^
Sad to see the catfight…I am working in a call center, my husband used to work for a construction firm yet nagkakaintindihan kami and never naging issue ang work…siguro naman walang work na di kinakailangan ng effort…even top executives from the top-grossing companies may mga struggles sa work nila…they have to have a startegic plan for their business or else it will go to waste…respect is the right word…no matter what you do for a living, as long as malinis and may integrity ka, hindi dapat ginagamitan ng word na “LANG” dahil lahat ng malinis na trabaho – call center employees, construction workers, street sweepers, vendors, CEOs, lawyers, etc- ay better compared sa mga tambay na ang lalaki ng katawan at umaasa sa mga magulang nila na matanda na, sila pa din ang bumubuhay sa kanila…all of us deserves to be respected and be well-compensated for doing our jobs with integrity…
Ang arte ng mga tao…too sensitive…Pasalamat na lang kayo dahil may trabaho kayo. Isipin niyo yung ibang tao na walang bahay at makain. Tanggalin ang drama at magtrabaho nang maayos. Hindi lang mahawakan cellphone..iiyak na. peace
guys hindi ko alam pinag-aawayan dito, but tama kayo lahat, nakapagtrabho nako sa construction as mahirap, nakapag call center a rin ako, swerteng nakapasok, but 3 months lang sumuko na ako, ngayon operator na ako,, paupo upo, lang, hawak ang pedal at control ok na,,, wala po trabaho madali…
kahit anong trabaho hindi dapat nila “LANG” dahil lahat ng trabaho ay ng bibigay ng income na ikinabubuhay ng pamilya nila, kesyo construction worker kesho bus driver kesyo call center agent lahat yang matitinong trabaho na hindi DESERVE na sabihing YAN LANG ANG WORK NYA. kahit anong pang linya mo wala ka karapatan husgasan ang ibang tao kung anong line of work ang pinili nila. RESPETO lang ang kailangan kung pano irespeto ang CEO ng isang companya dapat ganun din irespeto ang Employee regardless kung anong trabaho nya sa company. tsk tsk
Basta ako respeto sa bawat trabaho, pinag hihirapan lahat yan, kung mas malaki ang sahod nio sa iba , mag pasalamat nalang kau di puro TT, walang panget o magndang trabaho lahat yan pinag hihirapan.. respeto sa iba para respetohin karin.. ^_^ proud ako ng agent ako , kahit anong sabhin ng iba kahit maliitin pa nila , dahil sa trabahong to natutulongan ko magulang ko at napapakain ko sarili ko un ang mahalga :3
LOL. Composing this message but then the the author.. -Unknown? Bakit kinakahiya mo ba sir? hahahah.. It’s your choice to be in that kind of job so wag ka magreklamo. ika nga *GINUSTO MO YAN EH. just saying.
you guys.. does it really matter who earns how much? is it’s importance worth the flames that you lash out with your tongues? i have been in both fields.. a call center agent for a while, and a construction worker in current times. but a graduate of B.S. IT. actually, both professions deserve respect as much as they deserve hard work. but, does it really matter that much which field or profession is better? isn’t the right question to ask, does the bearer of that particular profession deserve respect? does he/she contribute in making the world a better place to live in? or better yet, contributes in making the Philippines a better country to live in. so many people have raised their voices in a debate which nobody would win, self righteous indignant with every word they spout from their mount. i am not saying that i am better than anybody else for i am imperfect in so many ways like every single one of you here, however, at the very least, i do strive to be humble and am absolutely disgusted by people who judge other people based on their job title, how much they earn, or from which social class he/she belongs to. because in the end, it is CHARACTER my friends, its what matters. I thank you. bow
P.S. and for world peace..
Hay nako napaka dami Talagang TALANGKA sa Pilipinas! Di ko nabasa lahat ng comments pero madami namn akong nabasa and I would say na merong common denominator, Crab Mentality. Panu ba nmn meron isang nagsibi na ” Sa Call center lang pala nag work” meron namang isa na Aba Respect us, kasi malaki ang kinikita namin, at bumanat nmn ang isa naTamaan na ang dapat tamaan”
So anong napala nio sa pinag sasabi nio?! di ba pdeng pag may umaasenso at nag kakaroon ng marangal at mabuting trabaho ay maging masaya tayo at irespeto natin un. Tsaka nga pala kung sinasabi nio na ang respeto ay kailangan mong i earn, pwes mali ka! Responsibilidad ng bawat isa na rumespeto sa isa’t isa at hindi ung pipili lang kayo ng rerespituhin nio, Kahit napakasama pa ng tao, tao yan! hindi lang ang magulang nia ang gumawa sa kanya, ang Diyos! kaya sino ka para hindi mag bigay ng Respect sa ginawa nya.
Ay politician na mag
nanakaw lang pala!
Oo tama they deserve to have good times, kaya pati ung makipagrelasyon sa may mga asawa na ginagawa nila. Dapat pinagbabawal nila yun at tinitingnan din ng HR ng bwt company ng call center, kasi nakakasira ng pamilya.
Bawal nman po un, pwede sila pareho matanggal sa trabaho kung magrereklamo ung asawa sa HR. May case na po smen na ganyan, just make sure na kasal kayo para maparusahan sila pareho. Hinde nman po kase lahat mababantayan ng HR kahit saan company so kung alam mo nambabae/nanlalake asawa mo di ikaw magreklamo para maimbistigahan sila. #justsaying
NAGREREKLAMONG DINEDEGRADE AND PROFESSION NG ISANG CALL CENTER AGENT PERO SIYA MISMO NANDEDEGRADE NG KAPWA TAO NIYA. SIGE LANG IAANGAT MO PO SA YANG PAGIGING CALL CENTER MO. ANG PROBLEMA SA MGA TAO SA CALL CENTER ANDAMING TAPOS NG IBA\T IBANG KURSO PERO PINIPILING MAGTRABAHO DUN DAHIL MALAKI ANG KITA. BIGYAN MO NAMAN NG HUSTISYA ANG PINAGPAGURAN NG MGA MAGULANG MO PARA MAKAPAGARAL KA NG NURSING, EDUCATION, ATBP. WAG KAYONG PASILAW SA PERANG IBINIBIGAY NG MGA FOREIGNERS PARA NAMAN UMUNLAD ANG BANSA NATIN.
Pasintabi sa both sides. Sana lang po eh i-tackle nyo lahat ng aspeto ng inyong debate. Kasi maraming good points at marami ring bad points. Kung sweldo lang ang pag uusapan, malaki talaga sahod ng callcenter agent. Not in terms of how much yung sahod mo kundi ilan kayong may sahod na ito. May IT friend ako sa isang private company that earns 60k for being a senior IT. Malaki ang sahod, given na yun. Pero ilan silang senior IT sa company nila, 2 lang and the remaining 5 eh nasa 30k. So the company spends 270k para sa IT nila. Sa callcenter, ang sahod ng tech rep sabihin natin nasa 30k din. May 10 reps per team at may 10 teams para sa tech dept. So thats 300k per team then 3m for the tech dept. Ang callcenter would shell out 3m na pasweldo. So doon mo makikita ang malaking sahod. Not per individual.1 aspect pa lang yan. How about a common employee that is at the age range of 35 and above. Hirap na sila makakuha ng trabaho kasi may age requirements. Sa callcenter, kahit 60 ka na, welcomed ka pa rin. And think how much taxes the callcenter industry is contributing, it is now now the largest tax paying sector. Kaya maraming maganda ang naidulot ang callcenter industry. It gives jobs to the jobless. It generates taxes for the government to provide infrastructures, healthcare, education, etc. Kaya wag nyo ng pagdebatihan ang callcenters. Marangal na trabaho ito. Lamang lang sa maraming aspeto pero tao rin naman ang callcenter agents. Kaya kung ano man ang pakiwari nyo sa callcenter agent, pare pareho lang tayo na nagtratrabaho para kumita. Wag na magdebate kasi wala namang kailangan pagdebatihan. Tama na mga hugot. You do your work, we do ours…
hay masyadong pinalaki..
Simple lang naman sinabi niya eh..
Sa construction site = Sakit katawan, kailangan mag alaxan
Sa Contact Center = Sakit panga, nainsulto kapa..
oh di ba malinaw?
Lol… so you think malaki ang sweldo ng call center agent????? Nyeta nung 90’s pa yun. Below 30K kaya kayo ngayon. Tapos hihirit kang “pang gimik nyo lang yung mga buwanang sahod namin na hindi tiga call center”. Ulol. Akala mo siguro buwanang sweldo na namin yung Meal Allowance. Nyahahahaha…. Ayan ang dahilan bakit iniinsulto ang call center agents. Akala kasi nila better paid sila than everyone. Akala din nila napaka hirap ng ginagawa nila comnpared to other jobs.
try being a nurse,work 12hrs shift + an overtime w/o pay.,and some cases you go 24hrs in emergency cases. We save lives -we see how life begins and how it ends in our own hands. Every job has rules regarding termination same as you so cut the crap!
Lahat ng tao may masasabi. what i mean is even you do the right thing (good, correct, within moral standards) or the wrong thing (bad, immoral) someone somewhere will still say something. para for me, respeto na lang, mapa above or below salary mo, basta may trabaho, i.judge nlang nten ang tao sa pag mamanage ng salary nia mas maganda pa tignan, meron nga jan 30k sahod wla nman ipon at meron jan below minimum sahod pero may magandang credit scores sa mga bangko. its how you handle youre salary to convert it into wealth. lets say 30k sahod mo pero wla ka ipon, would you consider it as wealth? think again.
isa lang masasabi ko! mga putang ina kaung mga bobong construction worker, execpt sa mga engineer architect at design. mga wala kayong utak kaya ang naabot nyo construction worker lang, mga bobo king ina nyong lahat pwe! pak u
30K na sweldo?
parang pang fresh grad na sahod, para sa devs
yung article po is about respect..matuto tayong rumespeto, ano man ang kalagayan sa buhay, ano man ang trabaho ang importante, marangal na trabaho, dahil nagwowork tayo para sa family natin at mahal sa buhay. bakit kailangang pag awayan kung ano work mo, di ba tayo dapat magbunyi dahil tayo ay may trabaho kahit magkano pa man ang sweldo naten. ganito ba ang ipapamana naten sa mga kabataan? mahalin naten ang trabaho naten, respeto sa sarili at respeto sa ibang tao… i am a licencesed teacher, taught for 6 years, joined bpo for 6 years, tried tutorial and now homebased csr… hindi sweldo o trabaho, di tayo dapat humusga or magdiscriminate ng kapwa….di nakikita ng pagkatao mo sa sahod or trabaho mo…it all boils down to one…RESPECT…..and everything will follow…baka sakaling umunlad na ang Pilipinas kung mamahalin naten ang kapwa naten at irerespeto…Good vibes everyone… Stay safe….Spread the Love…God bless.
Kahit anong trabaho pa yan basta marangal at kumikita sa tamang paraan. Ayos yan! hindi na kailangang magkumapara ng mga trabaho. At doon sa mga taong mahilig manlait ng call cneter, construction, janitors at kung ano ano pa, sila yung mag taong walang pangarap sa buhay kundi mang-hila ng mag tao pababa. Lahat ng trabaho, biyaya mula sa DIYOS. magpasalamat kaysa magreklamo.
Kahit anong trabaho pa yan basta marangal at kumikita sa tamang paraan. Ayos yan! hindi na kailangang magkumpara ng mga trabaho. At doon sa mga taong mahilig manlait ng call center, construction, janitors at kung ano ano pa, sila yung mag taong walang pangarap sa buhay kundi mang-hila ng mga tao pababa. Lahat ng trabaho, biyaya mula sa DIYOS. magpasalamat kaysa magreklamo.
I also came from the Call center industry pero ako mismo naiinis dun sa mga call center agents na maiingay. Naiirita ko pag nakikita ko silang nag sisigawan sa loob ng bus kahit magkakatabi lang silang naguusap. Tapos yung mga nadidinig ko pa e puro tungkol sa pag pifeeling na magaling akala mo taga bundok at sinasabing malaki sweldo nila when in fact nakakahiya ginagawa nila dahil hinahamak nila mga tao na may mas lower income sakanila tameme namn dun sa mga taong malalaki talga sweldo. Hnd q rin gusto mga agents na mayayabang although I dont generalize them all.
When it comes naman dun sa nanghahamak sa call center agents, Ako na po ang nag sasabi na mahirap makapasa sa interview dahil mga 3-4 interviews ang aabutin mo sa isang araw kaya minsan inaabot ng hanggang kinabukasan(madaling araw) ang pagstay mo sa waiting area para makatapos na. Hnd porket may spiel ay puro ganun nalang hnd po totoo yun. syempre hnd namn lahat ng sinasabi mo sa customer parepareho kac magkakaiba namn sila ng needs at iba iba din mood nila so nakakadagdag ng stress pag makulit, galit at nangiinsulto na si cx.
call center din po ako. pero sa totoo lang, hindi ko naman kailangan ipagyabang. yun po nagsabing 30k sahod nya, congrats po. sa account po namin, basic lang plus rice at transpo allowance nakukuha namin. hindi po ako makikipag-away at nirerespeto ko naman po ang opinyon ng mga nagcomment. ok na pong may trabaho ang isang tao. dun palang, pwede ng magmalaki. dahil sa hirap ng buhay ngayon, e marami ring hindi makahanap ng naaayon sa tinapos nila. saka dapat kasi wag ng ngcocompare ng uri ng trabaho e. lahat po talaga e mahirap. isipin nyo na lang po ung mga SAF? pulis? bumbero? nurse? karpintero? abogado? lahat naman po yan, pinaghihirapan. saka lahat ng nagtratrabaho e nagsasakripisyo ng oras, na imbes na alagaan ang mga anak e nauubos sa trabaho ang oras. saka imagine nyo na lang din po amg ating mga OFW? sa nagsulat ng article, thank you for defending our work, it is hard, thats a given. but it does not mean its any worse or better than other job. Just be proud na may trabaho ka, at hindi tambay kung baga.
Ganon po ba kababa ang tingin mo sa amin? Kaya po pala sa CALL CENTER ka lang bumagsak kahit LAW GRADUATE ka. Tandaan po natin, ang respeto ini-earn yan hindi yan pwede i-impose. Good luck po sa yo kuya.
Coming from a prestigious school from Japan as a scholar I am not ashamed that I went to a different path as an MBA graduate and worked in the BPO industry as a callcenter manager. I even resigned as a board member for a known company because of this job. Good things I can say about working in the BPO industry is that it is mostly non discriminatory, it rarely has favoritism for those like me who came from prestigious schools, colleges, universities (I was disliked by people because I was young and excelling in whatever I do, yes even physical activites/sports/non sport traditional martial arts-killing arts).
Whichever work I came from (I worked in IT, Hospitality Management Industry, Corporate Banking, Holdings Company) there is always someone who has a “crab mentality” so I learned that you cannot generalize the entire human race or Filipino race just because there are alot of them which you have encountered in your life and I am not quitting the company for a bunch of people who do not like me and who cannot affect my clean employment records and my good compensation package + healthcard and insurance which most jobs do not offer (It covers pre-acquired diseases).
I missed alot of small time good times (going to luxury bars, drinking sessions, shopping sprees, bi-monthly vacations)
I admit I felt like some ultimate loser because of that but after seeing these people after a couple of years, I can just say that I was on an priceless life course of being the next bill gates (Well I know that’s impossible but I got something really good having that kind of ambition in life)
I’m just happy I didn’t end up as some arrogant fool who looks down on other people based from their own or society’s prejudice. I had alot to battle because there are people who look down on the BPO Industry/Callcenter as if I steal for a living, when in fact I don’t plus I work straight 6 days even 7 days with almost no sleep and there are no holiday restdays here. The biggest problem that I faced here was that almost everyone except the Big Boss had a problem with my age as I was about to be promoted as a Site Director at the age of 25, I won over the status quo battle and now lead all the employees in our 10,000 square meter lot building.
I bought my own dreamhouse in an affluent community and luxury cars such as Ferrari Enzo, Maserati Gran Turismo, Personalized Razer Battlebus, company stock shares, Microsoft stock shares, China stock shares and local bar stock shares (Mostly located at the Fort Bonifacio) within the 2 years of my employment in the BPO industry as Site Director.
Now I am the Chief Director/Major Stockholder of all our companies in the Philippines and I report back to the USA and UK every quarter of the year plus share some blessings to trusted charity groups but when you see me outside or when my colleagues/friends/acquaintances who are MFE Engineers, Doctors, Luxury Bar Owners see me in beach shorts and Polo t-shirt and tell me at Mcdonalds Philippines/Mcdonalds Japan/somewhere eating breakfast “such a waste to work in a BPO/Callcenter” I just reply to them “that’s your freedom of speech, just like if you want to be a nobody or somebody”
If by chance they see me get out of my Luxury car I just tell them “Yes it is true I just work in a callcenter but I didn’t end up always dreaming to be a billionaire because it was a goal not a dream”
There are times when I would need to deal with other companies for their services such as our IT Infrastructures Construction, Payroll Card Deals (ATM, Credit Card), Logistics Services just to find out my colleague is working there (Once served me a drink when I had a meeting with his boss).
I would then get some unusual improvements like I was my colleague’s master since his boss reports to my company. He/She would suddenly talk to me more often and ask to get a ride on my car, go party at a bar (which he/she doesn’t know I also own as a stockholder) and noticed that there is no more anti-BPO/anti-callcenter stereotype in him/her.
Events in life teaches me that those people who always judge/talk but never been there
know less and will probably just fall as a common person who has no legacy in life
Meanwhile those who don’t talk alot know alot and are probably finding a way through their actions to radiate that what people follow (status quo) or what people think about them is wrong and does not eternally apply. Results mean everything.
nahiya nmn po aq s inyo sa sahod quh bilang marine engineer lang po… any job na pinaghihirapan.. pagod,pawis, puyat , at dterminasyon deserves to wear with pride.. hndi po tau 2lad ng iba n kelangan pang mag aral ng 10 taon s abogasya o politika para lang pag aralan kung pano kumupit s kaban ng bayan and to manipulate truths and lies…
so be proud you have a respectable job…
Saang industry talamak ang HIV at AIDS? Enough said.
Can relate to this. during my time when i was still in college. That work has been my bread and butter to stipend my needs for school. People has high regards on callcenter agents before way back year 2000. there were only few callcenter companies and very few people pass the interviews. Even my professor in marketing before who applied didnt even make it , and it was very tough to get in to that industry before. Its not just how you communicate, but they also test your listening, reasoning and how you respond to quick and tough questions on a tough situations. Actually nung sinabak ako makipag usap sa mga foreigner, naliligo ako sa pawis sa sobrang kaba. it was tedious because while you were talking with them your hands should be working already in navigating the system. while thinking what resolution should be done. Mahirap! at hanga ako sa mga magagaling mag multi task. Utang na loob ko sa call center kung bakit ako naka graduate sa college. It has been my stepping stone to grow and get a stable job. Right now. i have a good job in Finance operation in an Oil industry . where i have used my skills gained in my callcenter job. i owe a lot in the callcenter industry reason why i finished college, get into banks, level up to finance operations in oil company, get my own house, able to put up my business and a new car that i bought last 2014. Saludo ako sa mga callcenter agents. Yet , use those skills you gain. To level yourself up.
Can relate to this. during my time when i was still in college. That work has been my bread and butter to stipend my needs for school. People has high regards on callcenter agents before way back year 2000. there were only few callcenter companies and very few people pass the interviews. Even my professor in marketing before who applied didnt even make it , and it was very tough to get in to that industry before. Its not just how you communicate, but they also test your listening, reasoning and how you respond to quick and tough questions on a tough situations. Actually nung sinabak ako makipag usap sa mga foreigner, naliligo ako sa pawis sa sobrang kaba. it was tedious because while you were talking with them your hands should be working already in navigating the system. while thinking what resolution should be done. Mahirap! at hanga ako sa mga magagaling mag multi task. Utang na loob ko sa call center kung bakit ako naka graduate sa college. It has been my stepping stone to grow and get a stable job. Right now. i have a good job in Finance operation in an Oil industry . where i have used my skills gained in my callcenter job. i owe a lot in the callcenter industry reason why i finished college, get into banks, level up to finance operations in oil company, get my own house, able to put up my business and a new car that i bought last 2014. Saludo ako sa mga callcenter agents.
Don’t really need to compare salaries. If mas mataas yung sa inyong mga IT or what ever, good for you guys. Agents might brag their salary from time to time pero yun na yung way nila para maging positive ang araw nila..sa sobrang daming pumasok na calls na puro rants, mura at nakakainit ng ulo. They need to think of something positive sa trabaho nila to not give up and stay. Sabi ng iba binabrag nila in public..that’s their conversation, maybe some are just nosy..kung ayaw makinig, mag muni muni..and lastly, may script kaming fina-follow yes..but that is only for opening, closing and maybe asking about a sale. Wala po kaming script na finafollow pag minumura na kami, sinisigawan at minamaliit. Kaya kung wala naman pong experience sa trabaho namin, wag sanang nagmamarunong. Thank you 🙂
sori to tell but yung sahod sa call center di kayang bumuhay ng pamilya so yung madalas gumimik pakasaya lng kayo kasi sahod nyo pang monthly ko lang sa auto ko…
It is truly saddening on my part to see people throwing bad words and even degrading their own respective jobs. I am a college graduate and was able to work in my profession, but, at the moment, I choose to work in BPO. Yes, tama,. malaki nga ang sahod. Siguro sa part na un, hindi kalabisan na mangarap ka ng maayos na buhay para sa pamilya mo. dba? bottom line here is that, guys, don’t brag if we have proven ourselves already. lalo na kung yung ipagyayabang mo naman trabaho ng ibang tao at hindi sayo, pangalawa, never generalize all the call center agents and NEVER EVER SAY “KARAMIHAN” kasi marami akong nakilalang tao na humble at tanging dahilan bakit nagwork sa call center ay gustong mabigyan ng maayos na buhay ang pamilya karamihan pa ay kagaya ko mga “BREAD WINNERS” din. Please stop comparing jobs guys, lahat yan may kanya kanyang point of stress iba iba nga lang ung dating. Just cant help it to voice out sorry.
I have worked for a call center in Libis for three years. Since I left the industry, I was able to use all the things I have learned as an agent and apply them sa mga naging trabaho ko up to now and I am very grateful and thankful. Para saken, hindi tama na maliitin ng bawat isa saten ang trabaho ng kahit na sino mapamaliit man o malaki ang sahod. Nasa sa tao yan kung paano niya iaangat ang sarili niya base sa mga napagdaanan niya sa buhay. Ang importante, hindi ka nananamantala o nananakit ng tao sa pag-asenso mo.
Iba iba rin ang ugali at kaligayahan ng tao. Meron ngang mga taong kaligayahan para sa kanila ang pumatay eh. Kaya kung meron mang masaya na sa gasinong sahod sino tayo para humusga? Sapat ng ipagpasalamat mo sa Diyos ang buhay mo na hindi mo nararanasan ang paghihirap ng iba at wag ka ng magmaliit ng kapwa mo.
I have grave respect for may past-fellow call center agents and the same to all hardworking Filipinos both locally and abroad pati na rin sa mga construction workers. Awat na sa hateful comments please.
8-9hrs shift tapos ng rereklamo ka na? Yan ang hirap sa mga hindi nakakaranas ng pressure. Magreklamo ka ung kaya mo tapatan buhay ng isang seaman, ung malayo sa pamilya, on-call ang trabaho na anytime pede kang tawagin kahit kakatapos lang ng 10hrs work mo dahil didikit na ang barko nyo sa pwerto. Anu pa ba? Mgreklamo ka kung lahat kayo ngdadasal na dahil sa sobrang sama ng panahon at anytime pede lumubog ang barko. isa lang ang hindi ko nirereklamo, ang sahod ng marino. Im just 26 y/o pero sumasahod ako ng 200k per month. Sarap noh?
anayare
PURO KABOBOHAN ANG NABABASA KO HAHAHAHA, IT’S NOT HOW MUCH YOU EARN, IT’S HOW MUCH YOU SAVE, AND BOTTOMLINE, CALL CENTER AGENT, ENGINEER, PROGRAMMER, KASAMBAHAY, CONSTRUCTION WORKER, ETC. LEARN TO RESPECT EACH OTHER, MGA PUTANG INA NYO, NAGKUMPARAHAN PA KAYO NG SAHOD,
UNG MGA NAGLAGAY NG SAHOD JAN, MAMATAY NA KAYO, HINDI NIYO MADADALA YAN SA IMPYERNO HAHAHA
construction..call center..pare-parehas lang na marangal na trabaho..pare-parehas nagbabanat ng buto.. ang importante nabubuhay niyo sarili at mga pamilya niyo.. magpasalamat na lang kayo may sinasahod kayo di tulad ng ibang di makakuha ng kahit anong trabaho.. peace na lang please! be happy! maging kuntento.. maigsi lang ang buhay naten para magpataasan.. enjoy! live to the fullest #justsaying
Hays mag nag comment pa na para lang naglalaro? nasubukan mo na?try mo yan at tingnan natin dka ma.executive complain.kala nyo nakikipag usap lang okay na?baka naman spiel yung ibig nong sabihin..hndi lahat minimemorize kasi d lahat ng customer pareho mag isip., subukan mo ng malaman mo pano ang call center
Off the top of my head. (TL;DR alert!)
The blog post itself was pathetic. Sana nag-dear diary na lang siya instead of sh***ng off his views on the internet.
The comments were more interesting. It’s really funny how some tech support guy tried to brag about his job, which gets him “30K,” “daing (sic) chicks,” et cetera, only for the IT guys and nurses and construction workers to respond with *their* salaries. And then the call center guys in this thread were reduced to whimpering about respecting everyone’s jobs, in one way or the other.
I was a call center agent myself, and I used brag about my stressful job and even more stressful salary just because I didn’t know any better. To put that bragging in perspective for the IT guys and other pros mocking us (ex-) call center agents right now, the BPO industry flourished in the country at a time when there weren’t enough jobs in the market. This was around 2004-2010. Sunod-sunod ang recession. Asian financial crisis in 1997-1998, tapos yung recession sa US bandang 2007 at which point mas lalong na-enganyong mag-outsource ang mga US-based companies para makatipid. In between those two recessions, bukod sa call center, nursing at caregiving lang ang pinakamadaling pasukin. But then call center work offered a similar pay scale, plus you don’t get to leave the country. The Philippines was a hot destination because of our skill set (mostly the ability to communicate in English – IDK if that’s a skill per se) and the promise of lower personnel costs. You know.
During those years, it was hard to find work in any other line. There were too many graduates and too few job opportunities. People said we were still feeling the effects of the AFC, plus during those Gloria years, the business climate wasn’t so encouraging. Hindi pa uso sa Pilipinas hanggang ngayon na kung wala kang trabaho, magnegosyo ka (konti lang gumagawa nito, kahit sabihin mo na meron). BPO work then also used to be respectable. My trainers and batchmates in 2007 were former college instructors or CPAs or college grads going to law school during the daytime. The pay for a CSR was 18,000 plus benefits. Not bad for an entry-level job. Not that you had much choice.
Of course, BPO work has since then diversified into KPO, knowledge process outsourcing – offshore IT, big data analytics, offshore banking, medical/legal/business/general transcription, and of course more call center work. Kaso parang napag-iwanan na ang voice. An op-ed article in Philippine Star recently noted that call center companies are literally scraping the bottom of the barrel in terms of applicants. Taas ng attrition rate, baba ng sahod, baba na rin ng standards. We’re also in competition from Malaysia, China, and India.
For some reason, andun pa rin ang yabang ng mga call center agents hanggang ngayon, even though they’re much less qualified and go through much slacker training than we did some years ago. What these n00bs fail to realize is, as several people on this thread have pointed out, madami nang alternatives ngayon. Yes, call center companies have done their part well in infusing the local economy with outside money, as have the nurses and the caregivers who chose to leave the country for better jobs overseas. More money, more local investments. Mas marami nang trabaho. Natuto na rin ang ibang companies sa hiring at retention methods ng mga call centers kaya mas maluwag na silang mag-hire ng mga tao. And as noted, the call center itself – or its mother industry, the BPO industry – has matured and diversified. So there’s nothing special about call center work anymore, kahit gano kahirap gawin. Wala namang trabahong madali eh.
Finally, I’d like to point out that there are two kinds of call center workers: those who’ve made a career out of it and those who use it as a foothold to better things. It’s still true that good things come to those who stick around in the call center, in spite of the politics and questionable work ethics you have to tolerate, so there’s something to be said about it as a career. However, it’s also true for as long as I’ve been with the BPO industry that many call center agents take courses on the side in order to build up their skill set for other career paths. Ayaw nilang umasa sa mga magulang nila para makatulong, at gusto rin nila ng sarili nilang pera. In the end, whichever pathway they’ve chosen to take, I think that in spite of how low their salary is and how highly they think of themselves, they still deserve our respect.
MAGTANONG KAU SA PHILIPPINE GOVERNMENT/POLITICS KUNG BAKIT MADAMING BUMABAGSAK NA NEW GRADS SA CALL CENTER WHICH IS MOSTLY HINDI OWNED NG PINOY. KUNG WALA ANG CONSTRUCTION WALANG BAHAY, KUNG WALANG SANDAMAKMAK NA AGENTS MARAMING WALANG TRABAHO.. PURO KAU SALITA MGA WALA NMN KAUNG DATING.. ANG ILOG NA MAINGAY IBIG SABIHIN MABABAW.. HEHE PEACE! =)
ang trabaho ay trabaho….. sa mga taong nan lalait na call center lang nag tratrabaho eh mga kupal yun at wag pansinin kingina ang hirap makahanap ng trabaho dito sa pinas tapos iisipin mo pa sasabhin ng iba. kahit mga PUTA nga trabaho din ang tawag basta napapakain mo pamilya mo nabibili mo gusto mo at pinaghihirapan mo tapos ang usapan hindi mo na kelangan gumawa ng blog para ipag laban ang side mo. Hindi lahat ng tao eh call center lang pala nagtratrabaho magisip. Mababaw at mga mayayabang lang na tao nag sasabi nun.
Coming from a prestigious school from Japan as a scholar I am not ashamed that I went to a different path as an MBA graduate and worked in the BPO industry as a callcenter manager. I even resigned as a board member for a known company because of this job. Good things I can say about working in the BPO industry is that it is mostly non discriminatory, it rarely has favoritism for those like me who came from prestigious schools, colleges, universities (I was disliked by people because I was young and excelling in whatever I do, yes even physical activites/sports/non sport traditional martial arts-killing arts).
Whichever work I came from (I worked in IT, Hospitality Management Industry, Corporate Banking, Holdings Company) there is always someone who has a “crab mentality” so I learned that you cannot generalize the entire human race or Filipino race just because there are alot of them which you have encountered in your life and I am not quitting the company for a bunch of people who do not like me and who cannot affect my clean employment records and my good compensation package + healthcard and insurance which most jobs do not offer (It covers pre-acquired diseases).
I missed alot of small time good times (going to luxury bars, drinking sessions, shopping sprees, bi-monthly vacations)
I admit I felt like some ultimate loser because of that but after seeing these people after a couple of years, I can just say that I was on an priceless life course of being the next bill gates (Well I know that’s impossible but I got something really good having that kind of ambition in life)
I’m just happy I didn’t end up as some arrogant fool who looks down on other people based from their own or society’s prejudice. I had alot to battle because there are people who look down on the BPO Industry/Callcenter as if I steal for a living, when in fact I don’t plus I work straight 6 days even 7 days with almost no sleep and there are no holiday restdays here. The biggest problem that I faced here was that almost everyone except the Big Boss had a problem with my age as I was about to be promoted as a Site Director at the age of 25, I won over the status quo battle and now lead all the employees in our 10,000 square meter lot building.
I bought my own dreamhouse in an affluent community and luxury cars such as Ferrari Enzo, Maserati Gran Turismo, Personalized Razer Battlebus, company stock shares, Microsoft stock shares, China stock shares and local bar stock shares (Mostly located at the Fort Bonifacio) within the 2 years of my employment in the BPO industry as Site Director.
Now I am the Chief Director/Major Stockholder of all our companies in the Philippines and I report back to the USA and UK every quarter of the year plus share some blessings to trusted charity groups but when you see me outside or when my colleagues/friends/acquaintances who are MFE Engineers, Doctors, Luxury Bar Owners see me in beach shorts and Polo t-shirt and tell me at Mcdonalds Philippines/Mcdonalds Japan/somewhere eating breakfast “such a waste to work in a BPO/Callcenter” I just reply to them “that’s your freedom of speech, just like if you want to be a nobody or somebody”
If by chance they see me get out of my Luxury car I just tell them “Yes it is true I just work in a callcenter but I didn’t end up always dreaming to be a billionaire because it was a goal not a dream”
There are times when I would need to deal with other companies for their services such as our IT Infrastructures Construction, Payroll Card Deals (ATM, Credit Card), Logistics Services just to find out my colleague is working there (Once served me a drink when I had a meeting with his boss).
I would then get some unusual improvements like I was my colleague’s master since his boss reports to my company. He/She would suddenly talk to me more often and ask to get a ride on my car, go party at a bar (which he/she doesn’t know I also own as a stockholder) and noticed that there is no more anti-BPO/anti-callcenter stereotype in him/her.
Events in life teaches me that those people who always judge/talk but never been there
know less and will probably just fall as a common person who has no legacy in life
Meanwhile those who don’t talk alot know alot and are probably finding a way through their actions to radiate that what people follow (status quo) or what people think about them is wrong and does not eternally apply. Results mean everything.
FYI. Hindi po totoong malaki ang sweldo ng call center agent…. =) wag na po mag panggap. Karamihan po kasi ng dumedepensa sa mga agents sa board na ito eh nang iinsulto pa ng ibang industry. Pang gimmick lang daw nila ang buwanang sweldo namin. Mahiya kayo uy!. Yang below 30K na sweldo nyo, pambayad ko lang sa Gym at sa Trainer ko every half month. At hindi pa ako manager ha. O heto pera, pang Jeep nyo araw araw.
hahaha! langya yaman mo pala! penge pang tuition fee 😛
Ang Totoo nyan Mayayabang LANG YUNG IBANG CALL CENTER AGENT 30k ANG sahod naka tyempo lang sila ng magandang account ako nga ang tagal ko na sa profession na to 20k lang ang sahod ko nag simula ako sa IBM Plaza East Wood libis NALIPAT sa Orient Square sa Ortigas hangang bumagsak sa (ETC) E-TELECONNECT sa Olivarez Paranaque hindi man lang umabot ng 30k ang sahod ko.
Swertihan lang sa Call Center wala kang Career GROWTH PAG MINALAS MALAS Ka lalo na kung kulang ka sa diskarte kahit graduate ka pa ng prestigious school TULAD KO Graduate ng
U. P. VISAYAS anu CSR Lang kina bagsakan DADAIGIN KAPA ng high school graduate na madiskarte same position lang. kayo. 😦
Yung iba kase nag yayabang sa kwento na malaki ang sahod nila Kaya Malaki ang expectation ng ibang family nila akala nila pag nag wowork sa call center maraming pera di nila alam kapos pa sa gastusin sa araw araw . Mag paka totoo kase tayu hindi naman Glamorous ang pagiging Call Center.NAPAKA WORST
Kahit nga highschool graduate pwede mag work sa Call Center Basta magaling ka sa Communication Skill . yung iba dahil malaki ang expectation ng family nila kase akala ng family nila malaki ang sahod nag hahanap pa ng sideline pati yung immoral na pamamaran ginagawa na ng iba kumita lang ng pera sa mabilis na paraan
sana yung mga nag po post nang kayabangan dyan na malaki ang kita sa call center matauhan kaya malaki NGA depende sa account na hahawakan nyo ako nga ilang taon nalang wala na ang age ko sa calendar wala pa rin akong na a achive hangang ngayun struggling pa rin to MAKE ENDS MEET.in short nga nga college graduate nga sa prestigious school nadaig pa ako ng madiskarteng high school graduate. Ganyan talaga anyway kahit 60 years old pwede pa naman sa call center e tatangapin ko nalang ang Sigaw ,PagMUMura at iba pang pang aalipusta ng mga client sa kabilang linya Ang Importante Mahal Natin Ang Work Natin 🙂
Obviously, all you people here belongs to the so called “Materialistic Society”.
You are affected by material possession of other people, may it be lower or higher than what you have.
When my salary was disclosed by anonymous office-mate to the rest of my office-mates, they started to intimidate me however they can, they hated me simply because they learned that my salary is higher than most of them. They felt inequality, they might even have thought that they deserve my salary more than i do or higher. That served a valuable lesson for me not to let people know what i have however big or small it might be.
Learn to detach yourselves from Materialistic Society mind and you will not be offended anymore by whatever you might learn about other people possessions.
push nyo lang kung san kayo msaya! 🙂
bobo mga taga call center, !!!!!!!!!!!!!!!!!
Hindi naman po siguro kailangang pagtalunan kung ano ang mga narating natin sa buhay. MapaCall Center Agent, Construction, atbp. Hindi po dapat natin pinagmamayabang mga blessings na dumarating satin. Mas dapat po tayong magkaisa sa lahat ng bagay. Hindi po natin kailangan magtalo dahil pare-pareho lang po tayong taong nabubuhay, nasasaktan, napapagod, naiinggit at nagmamahal. Wala pong successful at magiging successful kailanman dahil lahat ng nararating natin ngayon ay pansamantala lamang. Dapat po nating pairalin ang pagiging mapagpakumbaba sa isa’t isa. Naniniwala ako na magagawa po natin yun. Magkaisa po tayo at Magtulungan yun lamang po:)
pwede nmn kasing wag ng magtalo , pare parehas lng din nmn tayong kumakain ng kanin dito , at kung palalakihin nyo yan wala din nmng mangyayari , be proud nlng tayo sa sarili ntin kasi hindi tayo gumagawa ng mali para mag kapera diba. Stop this arguement di nmn to nakakatulong satin eh, kung sakin lng mas prefer ko pang pag usapan panu uunlad at magiging asensado ang bansang pilipinas ehh kesa dito sa walang ka kwenta kwentang usapin na to. Sigurado nmn kasing walang mag papatalo sa inyo haha ..
ang yayabang tlga ng mga call center !! ubod ng yabang !! di purket malaki sahod nyo ang yabang nyo na ! di purket maliit ang sahod atleast ngtra2bho ng marangal at pinghihirap ! kht na maliit ang sahod pingtya2gaan pra lang maka2in sa araw2 !! hnd man nkapagtapos at hnd mrunong mgenglish gnyan na kau mkaliit ng tao !! hoy !! nkakalimutan nyo yta !! kung anong lahi nyo at san kau ng mulang bansa at lumaki !!! dba mga pilipino kau !!! kaya hnd marunong mgenglish ok lang !!!! dhil nsa pilipinas tayo !!! di purket marunong kau mgenlish !! magyayabang na kau !!!! dapt sa inyo maliit lng ang sahod !! dhil nakaupo lng gngwa nyo at ping.gigimik nyo lng !! di tulad ng iba todo kayod bsta may makain lng kht maliit ang sahod !! ANG YAYABANG NYO !!
huwag nyo namang ipagmamalaki kung anong meron kayo…i share nyo lang para mas maraming blessings pa darating sa buhay. ang lahat ng mga yun ay mawawala naman pag nasa kabilang mundo na.
Reblogged this on junpao and commented:
Sa Callcenter lang pala nag ta-trabaho (This is just a public awareness for those who do not know about the people working on a call center or a BPO Company.
Masaya kami sa inyu kong anlalaki ng sweldo nyu. Hindi lht ng nasa call center makikitid ang utak. Inaamin ko, marami sila. Mayayabang. Kahit wala na sa workplace ingles ng ingles. Maaangas kala mo kung sino. Pero walang mas kikitid sa utak mong nagsabing lahat dito ay ganung pag uugali. Kong anung kababa tingin nyu sa amin, ganun kataas tingin namn sa inyu. Nagagawa nyu gusto habang kami nagtiis para sa mahal nmin sa buhay. Subokan mo ng maintindihan. Habang nasa call center ka, maaappreciate mo ang sarap ng buhay sa umaga. Kung mataas tingin nyu sa mga ofw, ano ba kaibahan namin sa kanila? Ang akin lng, hindi lahat ng tao nasa iisang lagar at posisyun. Wag pairalin ang kakitiran ng utak. Hindi lahat ng nurse graduate pwede magtrabaho sa ospital. Hindi lahat ng teacher makakapagturo. Hindi lahat ng it grad makakapaghack. Walang masama sa pagiging open-minded. Ingat-ingat din sa comment. Napagkakamalan kang bobo.
Hi, I just want us to be reminded that the point of this post is “respect”. Walang madaling trabaho. Sa bawat sentimong natatanggap na dagdag ng isang marangal na trabahador, dagdag din sa responsibilidad na hawak niya. Kung call center agent ka, ilang daang tao ang tatawag sa’yo para lang murahin ka sa kasalang hindi mo ginawa; kung construction worker ka, umaakyat ka sa daan-daang talampakan mula sa lupa gamit ang mga bakal na hindi mo alam kung kaya kang suportahan nang matagal at lubid na hindi mo alam kung kelan mapapatid; kung factory worker ka, gumagawa ka ng bagay na hindi mo nakikita kung saan papaunta, o may katapusan ba; kung security guard ka, nagbabantay ka ng mga establisimento na kadalasan, walang pakialam sayo at hindi mo alam kung kelan ka makaka-engkuwentro ng masasamang loob. There are pro’s and con’s on each work. But the point of this post, as long as the job is dignified, then, the worker deserves the respect everybody else does. Just my opinion
a “law graduate” ang author nito. ibig sabihin bagsak sa Bar! wag masyadong mayabang. kaya lang malaki ang sweldo ng call center dahil sa night differential. Kung wala yan, pareho lang sweldo nyo sa ordinaryong empleyado. and 30k is small. ang tax nyan is 32%, so 30k minus 9,600 = 20,400. divide by two so ang kinsenas nyan is only 10,200. maliit ang sweldo nyo!
mas mahirap maging tambay 🙂
so what if call center? so what if construction? walang madaling trabaho, i work in a call center industry as a reservationist pero sinubukan ko din ang construction job to see what it feels having a job like that and its not easy, mahirap din trabaho nila. kaya respeto lang wag na mag bastusan kung sino maganda at malaki ang sweldo.
maraming nag wo work sa call center na may mga degree holder. doctorate or etc… bakit kamo ? wala kasing mahanap na ibang trabaho. hindi payabangan ng sahod dito. diskarte sa buhay dapat ang ipasok nyo sa kokote nyo. nasa iyo naman un kung gusto mong habang buhay agent ka. choice mo un pero pwede mong gamitin ang pagiging call center agent mo to get the career na gusto mo. in a positive way, it will help your comm skills. mag isip lang ng positive mga tol. wag negative isipin nyo kasi mamaya dun din bagsak nyo , pagiging call center agent. I’m proud to be one dahil bread and butter ng pamilya ko tong work ko. and sabi ko nga diskarte lang, may kotse ako brand new and maganda buhay namin. diskarte lang yan hindi payabangan..
Very well said:-) I’m a newbie in blogging and found this one worth reading. Keep it up!