Call centers began in the Philippines as plain providers of email response and managing services, these have industrial capabilities for almost all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, and online business to customer support, online business to business support.
The call center industry is an up-and-coming industry in the Philippines. Business Process Outsourcing (BPO) is regarded as one of the fastest growing industries in the world.
The Philippines has overtaken India in call centers.
For the past decade, the Philippines has been an attractive call-center destination due to its educated, English-speaking population. But its appeal is at an all-time high as the Philippines inches past India as the largest call-center operator in the world.
The Philippines now leads India in call-center jobs, employing 350,000 compared with India’s 330,000, according to the Contact Center Association of the Philippines, which represents the country’s call-center operators. The association estimates that Philippines call centers produced $6.3 billion in revenue last year, and that the figure will grow 15% to 20% a year as multinationals increasingly set up shop here. By comparison, India’s call centers likely generated $5.6 billion to $5.9 billion in revenue last year, according to Dallas-based advisory firm Everest Group.